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What is the opportunity? If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead Inclusion and diversity networks and give back to your community by getting involved in our Begin Together programme. Please note location of this branch is Omagh. In this role, you will:
Senior Information Officer
Purpose of the job: The Senior Information Officer role is comprised of two central functions, with working hours divided equally between the following responsibilities: • To deliver information, advice and advocacy at a high level to members of the public in a designated service area. • To coach, mentor and support Information Officers to ensure that all customer-service quality objectives and standards are met. Reporting to: The Development Manager Main Duties and Responsibilities: Information, Advice and Advocacy • The direct delivery of face-to-face information, advice and advocacy services to the public at a complex level, in the core areas of Citizens Information Service provision, including social welfare, employment, housing, consumer, immigration and disability rights, in line with the Citizens Information Board guidelines for the provision of Citizens Information Services (CIS). • Maintain comprehensive and up-to-date knowledge of relevant legislative and policy developments in the core areas of Citizens Information Service provision. • Maintain an active advocacy caseload and provide complex advocacy to CIS service users, including representation at fora including the Social Welfare Appeals Office, Workplace Relations Commission, and Residential Tenancies Board. • Operation of query management, advocacy case management and data collection/statistical analysis systems. Coaching and Mentoring • Coach and mentor staff in the development of their information, advice and advocacy skills, ensuring that all members are working to achieve service objectives and delivery targets and the delivery of a high-quality professional service. • Provide regular updates and briefings to Information Providers on legislative, policy and administrative changes relevant to the provision of information and advocacy. • Assist Information Providers to identify, record and report on social policy issues and provide regular social policy updates and briefings to the Information Provider team. • Provide information in a variety of formats to outside agencies and community organisations as and when required and to support the Information Providers in developing these skills. • Provide regular reports to the Development Manager and Information Providers team. • Support the Development Manager to allocate the service’s advocacy caseload efficiently, including external referral and engagement with the Advocacy Support Worker (ASW) as required. Service Delivery • Contribute to the development and implementation of policies and procedures as required. • Comply with GDPR policies and procedures and all other legislative and policy requirements. • Engage with CIB and other stakeholders as required. • Lead and/or participate in projects as required by the Development Manager. • This list is not exhaustive but serves to reflect the nature of the responsibilities included in the role. • Given the nature of the organisation and the need to respond to customers’ needs on an ongoing basis, the role is subject to change over time. Quality • Contribute to and implement any quality control measures required for information, advice and advocacy ensuring a common quality standard is applied across the relevant service. This will involve direct observation and review of Information Providers. • Provide regular reports to the Development Manager regarding quality control issues. Identify training requirements within the Information Providers team and support the implementation of ongoing training programmes. • Support the Development Manager to conduct regular advocacy case reviews to ensure professional standards are met in adherence with ASW programme best practice. Essential Educational Qualifications and Attainments A relevant recognised qualification at degree level or a combination of a relevant recognised diploma qualification & equivalent professional experience Desirable Educational Qualifications and Attainments Training/qualifications in one or more of the following areas: • Coaching and Mentoring Quality Assurance • Advocacy • GDPR • Social Policy Essential Knowledge, Skills and Experience • At least 3 years’ full-time (or equivalent part-time) experience in an information, advice and advocacy giving role within, or comparable with, the Citizens Information Services. • Excellent oral and written advocacy skills in areas such as: o social welfare o employment o housing o consumer affairs o immigration • Commitment to high-quality customer service and continuous service quality evaluation and improvement. • Strong capacity to support an information team in the context of a fast-paced working environment, and ability to be flexible in approach. • Sound analytical, critical thinking and decision-making skills • Ability to analyse statistical information, and to prepare and present operational reports. • Strong IT skills. • Capacity to liaise at a high level with other public services or NGOs other Citizens Information channels, with the Department of Employment Affairs and Social Protection, and with other service providers. • The highest standards of honesty and integrity. • The ability to deal with change and challenging situations. Desirable Knowledge, Skills and Experience • Coaching and mentoring experience in a front-line service delivery setting • Experience working in the community / voluntary sector • Use of information systems and resources This is a permanent, full-time position, subject to satisfactory completion of a six-month probationary period. The period of probation may be extended at the discretion of the Development Manager/Regional Manager. The successful candidate will be available to work 35 hours per week, (Monday to Friday). There may be a requirement to work evenings from time-to-time. Salary: €40,042; €41,808; €44,196; €45,923; €47,677; €49,261; €50,845; LSI 1 €52,430; LSI 2 €54,014 (pro rata) (revised salary scales being implemented from 01 November 2025). Incremental Credit: It is expected that all new entrants to The Citizens Information Service will be appointed at point one of the salary scale. However, The Citizens Information Service operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into the CIS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension: A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution; 5% of salary, Employer contribution; 7% of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age (currently 66). Annual Leave: Calculated on a pro rata basis for part year service as follows: • 23 days • 24 days (upon completion of 2 years’ service) • 25 days (upon completion of 5 years’ service) Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
HR Business Partner, National Remit
Avista is a progressive organization, providing a wide range of services including Day, Residential and Respite support to both children and adults in various locations across 3 Regions. The organization is looking for Candidates who are committed to supporting people with Intellectual Disabilities and their families, in a Person Centered, Community Based, socially inclusive manner in accordance with our core values and ethos and underpinned by quality, best practice and research. JOB ADVERTISEMENT APPLICATIONS ARE INVITED FOR THE FOLLOWING EXCITING OPPERTUNITIES HR Business Partner - Grade VII National Remit with location options of Limerick, Roscrea or Navan Road Dublin Permanent Full-Time Contract (35 Hours Per Week) Salary: €60,013 - €78,015 * (LSI) (August 2025 HSE PayScale) *Salary subject to Relevant Public Sector Experience. Ref: The HR Business Partner acts as an operational partner to managers. The post holder will add value and contribute to the delivery of projects aligned to HR strategic objectives, working closely with operational managers in the delivery of quality work and expertise in workforce planning, employee relations, talent management and employee well-being. They will be responsible for the development of effective working relationships and the implementation of a variety of HR initiatives and action plans that positively influence the employee experience in Avista. Essential: · Third Level qualification in Human Resources or a related discipline. · Minimum 5 years consecutive experience in a Senior HR Operational role · Experience working in a healthcare service within the public sector. · Previous ER/IR experience is essential · Experience working in a unionised environment. · Excellent knowledge of employment law · Strong leadership and influencing skills · Excellent stakeholder and relationship management skills. Applicants should possess Level 2 behavioural competencies of Avista competency framework. Why work with us? As the HR Business Partner, you will enjoy: · A professional yet compassionate work environment where innovation thrives and collaboration is paramount. · Opportunities to influence and shape the National HR Strategy for Avista · An encouraging and progressive service that values your insights and expertise. · Access to professional development resources to advance your career. · Competitive remuneration aligned with Grade VII standards. · The chance to be part of a disability service that truly makes a difference. Benefits · Excellent Career Progression Opportunities. · Supportive and innovative working environment. · Comprehensive Pension Scheme. · Generous annual leave entitlement. Please submit a Cover letter and CV as application via our website careers section at: https://www.rezoomo.com/company/avista/ Informal enquiries to Debbie Byrne, Director of HR, at valentina.simeonova@avistaclg.ie Closing date for receipt of applications 7th November 2025 Interviews scheduled to take place week commencing 17th November 2025 A panel may be formed for future full-time HR Business Partner Grade VII vacancies. Avista reserves the right to close the competition early should a sufficient number ofapplications be received. Avista is an equal opportunities employer.
HR Business Partner, National Remit
Avista is a progressive organization, providing a wide range of services including Day, Residential and Respite support to both children and adults in various locations across 3 Regions. The organization is looking for Candidates who are committed to supporting people with Intellectual Disabilities and their families, in a Person Centered, Community Based, socially inclusive manner in accordance with our core values and ethos and underpinned by quality, best practice and research. JOB ADVERTISEMENT APPLICATIONS ARE INVITED FOR THE FOLLOWING EXCITING OPPERTUNITIES HR Business Partner - Grade VII National Remit with location options of Limerick, Roscrea or Navan Road Dublin Permanent Full-Time Contract (35 Hours Per Week) Salary: €60,013 - €78,015 * (LSI) (August 2025 HSE PayScale) *Salary subject to Relevant Public Sector Experience. Ref: The HR Business Partner acts as an operational partner to managers. The post holder will add value and contribute to the delivery of projects aligned to HR strategic objectives, working closely with operational managers in the delivery of quality work and expertise in workforce planning, employee relations, talent management and employee well-being. They will be responsible for the development of effective working relationships and the implementation of a variety of HR initiatives and action plans that positively influence the employee experience in Avista. Essential: · Third Level qualification in Human Resources or a related discipline. · Minimum 5 years consecutive experience in a Senior HR Operational role · Experience working in a healthcare service within the public sector. · Previous ER/IR experience is essential · Experience working in a unionised environment. · Excellent knowledge of employment law · Strong leadership and influencing skills · Excellent stakeholder and relationship management skills. Applicants should possess Level 2 behavioural competencies of Avista competency framework. Why work with us? As the HR Business Partner, you will enjoy: · A professional yet compassionate work environment where innovation thrives and collaboration is paramount. · Opportunities to influence and shape the National HR Strategy for Avista · An encouraging and progressive service that values your insights and expertise. · Access to professional development resources to advance your career. · Competitive remuneration aligned with Grade VII standards. · The chance to be part of a disability service that truly makes a difference. Benefits · Excellent Career Progression Opportunities. · Supportive and innovative working environment. · Comprehensive Pension Scheme. · Generous annual leave entitlement. Please submit a Cover letter and CV as application via our website careers section at: https://www.rezoomo.com/company/avista/ Informal enquiries to Debbie Byrne, Director of HR, at valentina.simeonova@avistaclg.ie Closing date for receipt of applications 7th November 2025 Interviews scheduled to take place week commencing 17th November 2025 A panel may be formed for future full-time HR Business Partner Grade VII vacancies. Avista reserves the right to close the competition early should a sufficient number ofapplications be received. Avista is an equal opportunities employer.
Optical Assistant
So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor, this Optical Assistant role could be perfect for you. As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our team are also open to candidates with no prior optics experience and full training will be provided. What’s on Offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Dispensing Optician
Specsavers in Knocknacarra are looking for an experienced or newly qualified Dispensing Optician to join them. The focus at this store, is about pulling together and working as a team to ensure that our valued patients have an excellent experience. Become our new Dispensing Optician at Specsavers in Knocknacarra - a Brand New store looking to build a great reputation for staff progression and the very highest standards of customer care. What’s on Offer? We’re fully equipped with 3 test rooms, the latest clinical technology (including OCT), and a team of 25 – which includes fully trained optical assistants, so everything is in place to let you focus on what you do best. What we’re looking for Alongside being a qualified and CORU registered DOO, the right person for this position will be confident, possess a strong worth ethic and a willingness to succeed. You’ll be passionate about your job and enjoy a fast-paced environment. We are looking for a Dispensing Optician who will go the extra mile for our customers and someone who encourages their colleagues to do the same. In summary, we’re looking for a high calibre resident DO to join us and assist in driving this excellent practice forward. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Dispensing Optician
Ready to deliver the best patient care from the heart of our store? If your answer is yes, as a qualified Dispensing Optician, you could be a role model playing a key part in creating a warm, friendly atmosphere, and an outstanding store environment for our customers and industry-leading team. Our store Our Store is based in the heart of the Market Green Shopping Centre in Middleton, Co.Cork. The Store has been open since 2009 and boasts 3 test rooms. The Store is open 7 days a week, wtih reduced opening hours on a Sunday Our team We have a wonderful team of 14 dedicated people in our store ready and waiting for you to meet. We have a variety of experience within the team, some just starting their optical careers, whilst others have been working in the store since it opened 16years ago. What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Find out more We do need you to have a few skills to get started in this role. Firstly, you’ll need a Degree in Ophthalmic Dispensing and an excellent understanding of both the optics and audiology customer journeys. You must have excellent listening and communication skills, be passionate about providing top-notch customer service, and be a great team worker. Lastly, you will also need to be registered with CORU, as a Dispensing Optician Got all of these? We can’t wait for you to apply! CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Dispensing Optician
Specsavers in Letterkenny are looking for an experienced or newly qualified Dispensing Optician to join them. The focus at this store, is about pulling together and working as a team to ensure that our valued patients have an excellent experience. Become our new Dispensing Optician at Specsavers in Letterkenny, a highly successful store with a great reputation for staff progression and the very highest standards of customer care. What’s on Offer? Our Dispensing Opticians are an integral part of our store management team, so we’re keen to get you up to speed. With ILM courses, Pre-Reg supervision and the Specsavers Partnership scheme (Pathway) all available to explore. Along with your clinical and retail expertise – this will stand you in good stead if you choose to become a store director yourself one day. What we’re looking for Alongside being a qualified and GOC/CORU registered Dispensing Optician, the right person for this position will be confident, possess a strong worth ethic and a willingness to succeed. You’ll be passionate about your job and enjoy a fast-paced environment. We are looking for a Dispensing Optician who will go the extra mile for our customers and someone who encourages their colleagues to do the same. In summary, we’re looking for a high calibre resident Dispensing Optician to join us and assist in driving this excellent practice forward. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Dispensing Optician
Specsavers in Limerick are looking for an experienced or newly qualified Dispensing Optician to join them. The focus at this store, is about pulling together and working as a team to ensure that our valued patients have an excellent experience. Become our new Dispensing Optician at Specsavers in Limerick a highly successful store with a great reputation for staff progression and the very highest standards of customer care. What’s on Offer? Our Dispensing Opticians are an integral part of our store management team, so we’re keen to get you up to speed. With ILM courses, Pre-Reg supervision and the Specsavers Partnership scheme (Pathway) all available to explore. Along with your clinical and retail expertise – this will stand you in good stead if you choose to become a store director yourself one day. What we’re looking for Alongside being a qualified and GOC/CORU registered Dispensing Optician, the right person for this position will be confident, possess a strong worth ethic and a willingness to succeed. You’ll be passionate about your job and enjoy a fast-paced environment. We are looking for a Dispensing Optician who will go the extra mile for our customers and someone who encourages their colleagues to do the same. In summary, we’re looking for a high calibre resident Dispensing Optician to join us and assist in driving this excellent practice forward. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Dispensing Optician
The role Location: Ennis, County Clare Salary: Competitive basic depending on your experience Working Hours: Full or part time Experience Level: Must have previous experience working in an optician Come and join our accomplished team as a Dispensing Optician at Specsavers Ennis, where we are at the height of customer care. Join us and help work to ensure every single one of our customers receives the very best patient experience. We’re community-focused and we need someone ready to use their passion, skills and experience to build on our ever-growing and loyal customer base. Our Dispensing Opticians are the face of our clinic on the shop floor and usually an integral part of our store management team, so we’re keen to get you up to speed with management responsibilities. With ILM courses, pre-reg supervision and Specsavers Partnership Pathway available, we can guide you on your way to becoming a great leader. This – along with your clinical expertise – will stand you in good stead if you choose to become a store director yourself one day. We’re dedicated to our customers, but what really makes this role stand out is that we offer a workplace with a difference - where people grow both personally and professionally. What’s on offer? Then there’s you Alongside being a qualified and CORU registered Dispensing Optician, we are searching for someone who shares our store’s ethos. Someone who wants to grow, develop and offer exceptional customer care along the way. We want a practitioner who prides themselves on their clinical judgment, that isn’t afraid of a hands-on approach and who is keen to get involved and build rapport with the rest of the team. In summary, we’re looking for a skilled Dispensing Optician to join us, be part of the team and assist in driving our practice forward. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
