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Sort by: relevance | dateStorehouse Assistant
Salary : €31,824.02, (Flex allowance - 169.58 EUR Monthly 12) About Us With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function The Guinness Storehouse is Ireland's number one visitor attraction and the Home of Guinness. Located in the heart of St. James's Gate Brewery, we welcome millions of visitors each year through immersive experiences that bring the story of Guinness to life. From the iconic Gravity Bar to our interactive brand experiences, we create memorable moments for guests from around the world. About the Team Our Visitor Experience Team are passionate brand ambassadors dedicated to delivering world-class customer experiences. We create engaging, memorable and inclusive visitor journeys while bringing the Guinness story to life through exceptional hospitality and service. About the Role We are seeking experienced Storehouse Assistants to join our Visitor Experience Team. As a Guinness Ambassador, you will play a key role in creating unforgettable visitor experiences by delivering exceptional customer service, hosting interactive experiences, and ensuring every guest receives a warm, professional welcome throughout their visit. Role Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Brewer
End date to Apply: 23rd Septemeber 2026 Interested in brewing the world’s most famous stout? Join us at St. James’s Gate and become a brewer behind Guinness. About the Role Brewers at St. James’s Gate play a key role in balancing tradition with innovation, ensuring every batch meets the highest quality, safety, and efficiency standards while pushing for continuous improvement. You’ll be hands-on with production, process optimisation, and problem-solving, and you’ll help shape the future of brewing at Guinness. What You’ll Do CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Capability & Operational Excellence Manager
Join our Supply Chain and Manufacturing team. Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world. With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production,logistics,engineeringand supplier partnerships. It’sfast-paced and hands-on, with teams working together to ensure quality,efficiencyand sustainability at every stage. From sourcing ingredients to getting products into customers’ hands,you’llplay a role in delivering the brands people know and love. A forward-thinking €200 million investment has brought an innovative, carbon-neutral brewery to life in Newbridge, Co. Kildare.This best-in-class facility will be Ireland’s second-largest brewing operation and a powerhouse of sustainability, running entirely on renewable energy.It’swhere iconic beers likeRockshore, Harp, Smithwick’s, and Kilkennyarecrafted for a new generation. About the Role AstheCapability & Operational Excellence Manager, you will play a pivotal role in building the skills, leadership capability and continuous improvement culture that drives high performance across our operations. Working closely with leaders across Brewing, Engineering, Quality, Utilities and Supply, you will design and embed capability frameworks, learning programmes and operational excellence initiatives that ensure our people, processes and systems are equipped to deliver safe, efficient and consistent results. This is a highly visible role, combining strategic thinking with hands-on delivery to strengthen workforce capability, enhance frontline leadership and create a culture where continuous improvement is part of everyday work. Key responsibilities: Working with us Our purpose is crafting iconic drinks chosen for life’s moments. Andit’sour people, with their different experiences,perspectivesand talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contributeand strive for their personal best.You’llwork alongside people withdifferent backgrounds,experiencesand perspectives - challenging, supporting and learning from one another as one outstanding team. Together,we’reconstantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us,you’llhave the opportunity to contribute, make animpactand play your part in making life’s moments mean a little more. Ready to bring your best? This could be your opportunity! If you require a reasonable adjustment, please ensure that you make a note of this when yousubmityour application.
Senior Economic Development Officer
The Position and Role The Senior Economic Development Officer will report to the Head of Enterprise & Economic Development. The main role will be to identify, manage and promote specific programs to the business community in Kildare. They will be a key point of contact for businesses in the county, will engage with all stakeholders to understand how we can support their needs and enhance Kildare’s attractiveness to existing and new businesses. The Ideal Candidate The Ideal Candidate must be able to demonstrate that they have sufficient experience and a proven track record in the following: • Possess a relevant third level qualification in Business or an equivalent discipline; • Possess a minimum of five years relevant post graduate experience in development; • Possess excellent knowledge and understanding of enterprise and economic development and the evolving enterprise and economic development landscape both nationally and locally. • Demonstrate the ability to work in partnership with a broad range of internal and external stakeholders. • Have experience in data analytics to include the collection, interpretation, application and presentation of data from a wide variety of sources. • Have experience in developing, promoting, and delivering relevant strategic and sustainable programs. • Demonstrate a very strong competence in the management of staff and working and leading multi-disciplinary teams. • Be highly organised with an ability to prioritise tasks and work in a dynamic environment. • Have very strong interpersonal and communication skills; • Demonstrate a very good understanding of financial systems and procedures, identifying funding streams and grant sources; Duties and Responsibilities The Senior Economic Development Officer will be responsible for the delivery of a range of assigned functions within the division including: • Assisting the Head of Economic Development with engaging existing and new stakeholders regionally & nationally in the realisation of the Annual Service Delivery Plan (ASDP) • Working collaboratively as part of a cross functional Department with the Local Enterprise Office (LEO), and other Council Departments, to ensure consistency of service and a coordinated approach towards supporting businesses in the County. • Working as part of a team oversee the delivery of the K Hub Strategy ensuring governance and KPIS are met • Contribute to the development of the Annual Service Delivery Plan, manage the implementation and evaluation of the key Enterprise and Economic Development objectives and associated actions. • Supervision of staff, monitoring and reporting on targets, budgets and other key performance indicators on a weekly basis; • Work as part of a team to develop, collaborate and deliver on all Economic Actions within the LECP for County Kildare, which will promote Kildare as an investment ready location of choice, for new and expanding businesses. Key areas include, but are not limited to, developing Kildare as a Growth Centre Mid East, developing opportunities for entrepreneurship education and up-skilling, the development of Creative Industries and Micro Business Sector and the development and promotion of Communications, ICT and Smart City Concept. • The preparation of reports, submissions and audits on matters of relevance to the future growth of Kildare and its position within the Mid-East Region e.g. County Development Plan and Regional Spatial Economic Strategies and relevant competitions of national significance such as Enterprising Towns Award. • Analysis of relevant key papers and statistics to inform and influence the development and direction of Kildare on matters of economic importance e.g. National Planning Framework. • Engaging with catchments and clusters outside of Kildare to maximise the economic potential of the County. • Working with stakeholders from the private and public sectors and the wider community to develop the strengths and assets of our communities • Ensuring alignment between government legislation and inter-agency policy to maximise enterprise and economic development in the area; • Participation in the network between the relevant local authorities to support the work of the Mid East Enterprise Group and sub-groups to develop and implement strategies along agreed themes including Digital Communications, Infrastructural, Tourism, Culture and Energy etc. • Working co-operatively with all stakeholders, in particular the Chambers Group, Regional Assemblies and Educational and Economic Development Agencies. • Working with Enterprise Hubs in Kildare and other suitable spaces to promote options for remote working and ensure the Hubs viability for attracting economic and enterprise activity and remote working for Kildare. • Investigating and seeking funding opportunities for Kildare including EU funding and liaising with other staff and sections on grant schemes and funding opportunities. • Supporting and advising local organisations, businesses and individuals to take advantage of Enterprise and Economic Development Opportunities; • Deputising for the Head of Enterprise, Economic Development & Tourism or other senior grade when required. • Undertaking any other duties of a similar level and responsibility, as may be required or assigned, from time to time. Driving Licence Applicants must at the date of application hold a full valid Irish /EU licence, for Class B vehicles, or a licence acceptable to NDLS for transfer to full Irish licence, (Link below). They must be a competent driver and, shall drive a car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the local authority. The council must be indemnified on their insurance. Qualifications Character: Each candidate must be of good character. Health: Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Training and Experience etc.: It is desirable that each Candidate should, on the latest date for receipt of completed applications have: • A recognised third level qualification (Level 7 or higher in the National Framework of Qualifications) in Business or an equivalent discipline; • A minimum of 5 years relevant post graduate experience in economic development; this may include development experience in Local Government or equivalent; • An ability to demonstrate an in-depth understanding of the principles of Enterprise and Economic Development generally, and, specifically, the role of Local Government in advancing Enterprise and Economic Development; • An ability to demonstrate an understanding of the challenges and opportunities (International, National and Local) facing businesses in Kildare; • Satisfactory experience of developing and maintaining effective partnerships and of engaging and influencing various stakeholders; • Satisfactory experience in managing projects; • An understanding of the roles and duties of managers in safety management in the workplace; • Excellent communication, interpersonal and reporting skills; • Excellent team building skills and demonstrated leadership skills, including experience in supervising staff. Please note that Non-Irish Qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications, overseas qualifications must also be accompanied by a translation document. Competencies for the post of Senior Economic Development Officer Key Competencies for the post include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note to these when completing the application form as any short-listing or interview processes will be based on the information provided by the candidates: Management and Change • Challenges the status quo to see how systems, processes and practices may be improved. • Develops and initiates change management programmes to meet defined end objectives. • Recognises that people react differently to change and manages this accordingly. • Can work with multiple stakeholders to implement change. Performance through People • Demonstrates the ability to build effective teams and motivate and engage staff and stakeholders to achieve quality results. • Can manage the role, performance, and contribution of each staff member for which they are responsible. • Has excellent interpersonal, presentation and communications skills. • Demonstrates the ability to develop and maintain positive and beneficial relationships with a wide range of stakeholders including citizens, elected members and staff. Delivering Results • Translate the business/team plan objectives into clear priorities and actions for their area of operation. • Takes responsibility for the delivery of results and for bringing projects and tasks to completion in their area of operation. • Makes timely, informed and effective decisions and shows good judgement and balance in making decisions or recommendations. • Establishes high quality service and customer care standards. Personal Effectiveness • Remains calm under pressure and has the ability to manage the delivery of several tasks/projects concurrently. • Manages their time effectively, focusing on essential tasks and responsibilities. • Is positive and enthusiastic about the role and is motivated in the face of difficulties and obstacles. • Takes initiative and seeks opportunities to exceed goals in service delivery. Knowledge, Experience and Skills • Knowledge and understanding of the structure and functions of local government including service requirements. • Knowledge of current local government issues. • Understanding of the role of Senior Economic Development Officer • Understanding key challenges facing the local government sector and Kildare County Council. • Knowledge and experience of operating ICT systems. Particulars of Employment The Post The post is wholetime (i.e., 35 hours per week) and appointment may be permanent or temporary. Location Kildare County Council reserves the right to assign the successful candidates to any premises in use by the Council, now or in the future. The person appointed will be required to report to their place of work by their own means of transport and at their own expense. Commencement Kildare County Council shall require a person to whom an appointment is offered to take up such appointment within a period of not more than one month and if they fail to take up the appointment within such period, or such other longer period as the Council in its absolute discretion may determine, Kildare County Council shall not appoint them. Working Hours (35 Hour Week) Working Hours The hours of work are 9.00 a.m. to 5.00 p.m. Mondays to Fridays (rotas operate for lunchtime opening). Kildare County Council also has a flexi time system in operation, details of which are available from the Human Resources Section. The Council reserves the right to alter your hours of work from time to time. You may be required to work overtime on various occasions. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Kildare County Council requires employees to record their hours using a Clocking system. Reporting Arrangements Administrative Officers report directly to the appropriate supervisor in the Section or to any other employee of Kildare County Council as the Director of Services or other appropriate employee may designate for this purpose. A system of regular appraisal will be operated during employment, which will involve discussions between the employee and the line manager regarding performance and conduct. Probationary Period of Employment Where a person is permanently appointed to Kildare County Council, the following provisions shall apply – a) there shall be a period after appointment takes effect, during which such a person shall hold the position on probation; b) such period shall be twelve months, but the Chief Executive may, at their discretion, extend such period; c) such a person shall cease to hold the position at the end of the period of probation, unless during this period the Chief Executive has certified that the service is satisfactory; d) the period at (a) above may be terminated on giving one weeks’ notice as per the Minimum Notice and Terms of Employment Acts; e) there will be assessments during the probationary period. Remuneration €61,217 per annum to €74,253 per annum (maximum) €76,910 per annum (LSI 1) (after 3 years satisfactory service at maximum) €79,583 per annum (LSI 2) (after 6 years satisfactory service at maximum) On appointment successful candidates will be placed on the first point of the salary scale. Appointment to a higher point of the salary scale may apply to candidates employed elsewhere in the public service, subject to verification of service history. Remuneration is paid fortnightly by PayPath directly to the employees nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g., P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Superannuation & Retirement A person who becomes a pensionable employee of the County Council will be required in respect of their Superannuation to contribute to the Local Authority at the appropriate rate. The terms of the Local Government Superannuation (Consolidation) Scheme 1998 as amended or the Public Services Superannuation (Miscellaneous Provisions) Act 2004 or the Public Service Pensions (Single Scheme & Other Provisions) Act 2012 will apply as appropriate on appointment. Retirement age for employees is dependent on their relevant contract of employment, with due consideration being given to the rules of the Superannuation Scheme to which they belong. • For appointees who are deemed not to be “new entrants” as defined in the Public Service Superannuation (Miscellaneous Provisions) Act, retirement is compulsory on reaching 65 years of age. • The minimum retirement age for “new entrants” to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004 is 65. There is no mandatory retirement age. • Effective from 1st January 2013, The Single Public Service Scheme applies to all first-time new entrants to the public service, as well as to former public servants returning to the public service after a break of more than 26 weeks: Retirement age is set, initially, at 66 years; this will rise in step with statutory changes in the State Pension Contributory (SPC) age to 67 years in 2021 and 68 years in 2028. Compulsory retirement age will be 70.
Recruit Prison Officer
Salary As of 1st June 2026, following salary scale applies to Recruit Prison Officers: PPC €38,413.00 €39,7189.00 €42,789.00 (NORMAL MAX) Entry will be at the minimum point of the scale. Introduction The Irish Prison Service is responsible for the provision of safe and secure custody, dignity of care and rehabilitation to people in custody for safer communities. The Irish Prison Service operates as an executive office within the Department of Justice, Home Affairs and Migration (“the Department”). It is headed by a Director General supported by a number of Directors. The Irish Prison Service is a key component in our country’s Criminal Justice System. It employs some 3,700 uniformed and civilian staff. Currently, the Irish Prison Service estate (the Estate) is made up of 13 prisons; 10 closed Prisons (Arbour Hill, Castlerea, Cloverhill, Cork, Dóchas, Limerick, Midlands, Mountjoy, Portlaoise, and Wheatfield), the Training Unit (Mountjoy) and two Open Centres (Loughan House and Shelton Abbey). Typically, the Irish Prison Service manages approximately 6,000 people in custody at any one time, both male and female, aged 18 and over. Irish Prison Service Headquarters (HQ) is located in Longford. HQ is made up of five Directorates including Care and Rehabilitation, Operations, Human Resources, Finance and Estates, and Corporate Services, Governance and ICT. Our Mission Providing safe and secure custody, dignity of care and rehabilitation to prisoners for safer communities. Our Vision A safer community through excellence in a prison service built on respect for human dignity. Our Values Teamwork - We achieve more by working together than we can as individuals working alone. Integrity - We must always have the courage to do the right thing, the decent thing, even when no one else is watching. Potential - Everyone has the potential to be a better person, and we actively seek to provide staff and those in custody with opportunities to realise and achieve this. Safety - We actively contribute to maintaining an environment in which staff and those in our custody feel emotionally and physically safe and ultimately, contribute to a safer community. Support - We actively seek to provide supports to staff and support rehabilitation of those in custody. These values foster and support the courage to make a difference in all that we do and to ensure that the Irish Prison Service is: • an open, inclusive, diverse and proud organisation which focuses on teamwork and collaboration and encourages supportive and positive relationships. • an ethical and accountable organisation where the highest standards are expected, promoted and adhered to and which is open to external scrutiny and adheres to human rights. • a competent organisation where staff are equipped with the necessary skills and competencies to reach their potential, behave appropriately and have a clear understanding of their role in the organisation. • a supportive organisation which promotes the safety and the physical and mental health of all staff, where staff are valued and recognised and there is a focus on “those that do” rather than “those that don’t”. • a rehabilitative organisation which supports positive change, improved resettlement and reintegration opportunities for prisoners through targeted action and interagency collaboration and support. • a more aware organisation where the rights and needs of the citizen, especially victims, are always supported, recognised and listened to. The Prison Environment A prison is not a usual environment for any human being. It is a complex and dynamic environment which has the potential to be stressful for both prisoners and for staff. The normalisation of the prison environment is largely dependent on effective management and on the development of appropriate relationships by our prison staff with our prisoners. Prisons operate 24 hours a day, seven days a week, 365 days a year. A list of all Prison Estates can be found in Appendix 1. Our Prisoners While each prisoner’s personal life story is unique, many of our prisoners have mental illnesses, behavioural issues and addictions. They have been subjected to sexual, domestic and social abuse, and/or have neglected their own physical health. Some prisoners have committed serious crimes. Some have come from disadvantaged and minority groups in society, and some have had little or no opportunity or encouragement to participate in education or training programmes. Our Staff In Ireland, recent years have required Prison Officers to undertake increasingly complex and diverse tasks, balancing their traditional security focussed role with a renewed emphasis on facilitating rehabilitative interventions that address offending behaviour. Prison Officers are the frontline staff who interact most with prisoners on a daily basis and as a result, have the potential to positively influence prisoners to engage in training, education, psychology and community in-reach services within the prison system. Knowledge of the legal framework which governs the management of prisoners and skills such as searching and restraint techniques are important competencies for prison staff, however, the most important aspects of operating as an effective Prison Officer is the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. Such traits stem from life experience and personal values. Role Profile Prison Officers conduct the majority of the face to face interactions with people committed to prison throughout their sentence including transportation from court; committal; safety; security; accommodation; supporting access to healthcare, psychology, in reach services, work training, education and visits by family friends and legal representatives; maintaining good order and discipline; and supporting their care, progression, desistence and rehabilitation in order that they can safely reintegrate back into their communities on completion of their sentence. Given that prisoners spend the majority of their sentence in the presence of Prison Officers, building appropriate relationships with prisoners and actively role modelling positive behaviours in general appearance, demeanour and in daily interactions with colleagues and prisoners are fundamental aspects of the role. Prison Officers must always secure and account for every prisoner in their care, whether inside the prison or when on prisoner escorts. An overview of the wide variety of accountabilities associated with the role of Prison Officer, both within a prison context and across the wider organisation are outlined below: a) Ensure the safe and secure custody of prisoners by • Accounting for and securing all prisoners, prisoner information, keys and radios in your custody at all times. • Setting clear expectations of behaviour for prisoners, utilising the Incentivised Regime Scheme to reflect the consequences of their behaviour and initiating disciplinary proceedings when the Prison Rules are breached by prisoners. • Vigilantly monitoring prison cells and infrastructure for damage, tampering, breakage, or for potential risk of injury on a daily basis and report any potential threats to security or safety to the Assistant Chief Officer (ACO) and Trades Officer immediately. • Monitoring yards, visits, gates, nets, external perimeters and overhead airspace utilising CCTV and other measures and reporting any suspect activity to the ACO. • Quickly identifying and interpreting warning signs, indicators, changes in prisoner behaviour, routines and habits, regarding potential threats to the good order and safe and secure custody of prisoners and promptly acting to resolve or prevent incidents and communicating to other staff if there are any unresolved issues. • Identifying and reporting evidence of possession or use of prohibited articles, drugs or substances within the prison. • Preventing non-compliant and violent conduct and the unlawful escape of prisoners in a manner consistent with the Prison Rules. • Maintaining familiarity with and rehearsing or implementing contingency plans in order to effectively respond to a prison emergency or critical incident. b) Contribute to the care, progression, desistence and rehabilitation of prisoners by • Actively role modelling positive behaviours in your general appearance, demeanour, in your daily interactions with colleagues and prisoners and by ensuring that decisions relating to prisoner requests are responded to quickly and the prisoner understands the justification for the decision. • Monitoring and recording indicators regarding the physical and mental health of prisoners in accordance with policies and Standard Operating Procedures (SOPs) and when concerns are identified alert the appropriate healthcare staff. • Engaging and communicating effectively with line managers, Integrated Sentence Managers (ISMs), healthcare staff, psychologists, Work Training staff, teachers, in reach services, etc., regarding prisoners in your care. • Supporting and promoting, in-reach prison community initiatives such as the Red Cross, Samaritans Listener programme, Men’s Shed, Gaisce, Toastmasters, Park run, etc. • Cultivating appropriate relationships (right relationships rather than good relationships) with prisoners by setting out and maintaining clear security and personal boundaries and managing tensions between security, care and rehabilitative objectives. • Providing evidence to investigation teams, inspection and monitoring bodies, courts, etc. when requested. • Respecting, protecting and explaining to prisoners their statutory entitlements and human rights. • Implementing safe work practices in accordance with the safety statement, ensuring that the standard of cleanliness and hygiene control in your work area is maintained at a high level in accordance with Irish Prison Service policy and identifying, reporting and recording health and safety hazards and work-related injuries and take any necessary action to eliminate, isolate or minimise hazards. • Maintaining familiarity and complying with relevant legislation, policies, SOPs and orders. • Monitoring your own mental health and the mental health of your colleagues, particularly in times of stress and following involvement in or observation of critical incidents and recognising when support is required. c) Be prepared to conduct a broad range of additional tasks including: • Operating Irish Prison Service vehicles • Escorting prisoners to courts, hospitals, funerals, etc. • Screening and searching prisoners, their property, visitors into prison, cells, vehicles, visiting areas and other locations • Supervising visits to prisoners by families, friends and legal representatives • Safely escorting psychologists, maintenance teams, probations service staff, in-reach service staff in the performance of their roles • Monitoring prisoner written correspondence • Assisting in the committal of prisoners and the management of prisoner property • Verifying the identity and confirming the authorisation of prisoners and visitors to enter and exit the prison and recording these movements • Supporting education and work training activities • Implementing Irish Prison Service drug testing procedures • Night duty • Operating the prison control room • Any other tasks as directed by the Prison Governor or a line manager. About the Recruit Prison Officer Job The Recruit Prison Officer (RPO) is the entry level to the Service and it is proposed to set up a panel from which vacancies arising in the Irish Prison Service may be filled. Vacancies will be filled at Recruit Prison Officer level initially. Following the successful completion of 3 years’ service including probation and a Higher Certificate in Custodial Care, the Recruit Prison Officer will be appointed as an established Prison Officer. Prisons operate 24 hours a day, seven days a week. As a result, Recruit Prison Officers will be required to work a basic 2,035 hours per year based on an average roster of 39 hours a week and will be required to work shifts including night duties, every second weekend, some public holidays and over festive seasons. Recruit Prison Officers will also be required to work Additional Hours (AH) over and above basic rostered hours up to 360 hours per annum. Working as a Recruit Prison Officer can be complex and difficult, but it can be varied, challenging and highly rewarding. We are looking for individuals who have the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. They must also have the ability to think on their feet in dealing with situations which require security and control. Information in relation to the competencies required of a Recruit Prison Officer is set out at Appendix 2. These include: • Adaptability • Information Handling and Communication • Supporting Others • Conscientiousness • Directing Others • Resilience Age Be at least 18 years of age i.e., must have been born on or before the 8th October 2008. Nationality You must, by the closing date for application to this competition be: a) a citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who has a stamp 4 visa; or a stamp 5 visa Education You must have obtained the following, by the closing date for application to this competition: i. have obtained in the Established Leaving Certificate a minimum of grade D3 (O6 post 2017) at Ordinary level, or C3 (F5 from 2017) at Foundation Level, in at least 5 subjects*; or ii. (ii) hold a minimum of a Level 5 Major award** (120 credits) on the National Framework of Qualifications (NFQ); or iii. (iii) hold a recognised qualification (at Level 5 or greater), deemed comparable to the above in terms of both level and volume of learning as determined by Quality and Qualifications Ireland (QQI) In certain cases, a Pass in the Leaving Certificate Applied may be deemed equivalent to a Leaving Certificate. *A Pass or above in the Links Modules subject may be counted as one subject. ** A QQI Level 5 or 6 major award will have 120 Credits (Please note any certificate which has a lower number is only a Minor Award and is not sufficient to determine eligibility). Note: A combination of two or more exam sittings may be permitted in determining eligibility. Recognition of other qualifications publicjobs may verify the validity of qualifications other than the Leaving Certificate with Quality and Qualifications Ireland (QQI). Candidates may refer to the National Academic Recognition Information Centre which offers advice on the academic recognition of foreign qualifications in Ireland. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on reemployment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Environment, Community & Local Government (Circular Letter LG (P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG (P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for reemployment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service Appointment.
Recruit Prison Officer
Salary As of 1st June 2026, following salary scale applies to Recruit Prison Officers: PPC €38,413.00 €39,7189.00 €42,789.00 (NORMAL MAX) Entry will be at the minimum point of the scale. Introduction The Irish Prison Service is responsible for the provision of safe and secure custody, dignity of care and rehabilitation to people in custody for safer communities. The Irish Prison Service operates as an executive office within the Department of Justice, Home Affairs and Migration (“the Department”). It is headed by a Director General supported by a number of Directors. The Irish Prison Service is a key component in our country’s Criminal Justice System. It employs some 3,700 uniformed and civilian staff. Currently, the Irish Prison Service estate (the Estate) is made up of 13 prisons; 10 closed Prisons (Arbour Hill, Castlerea, Cloverhill, Cork, Dóchas, Limerick, Midlands, Mountjoy, Portlaoise, and Wheatfield), the Training Unit (Mountjoy) and two Open Centres (Loughan House and Shelton Abbey). Typically, the Irish Prison Service manages approximately 6,000 people in custody at any one time, both male and female, aged 18 and over. Irish Prison Service Headquarters (HQ) is located in Longford. HQ is made up of five Directorates including Care and Rehabilitation, Operations, Human Resources, Finance and Estates, and Corporate Services, Governance and ICT. Our Mission Providing safe and secure custody, dignity of care and rehabilitation to prisoners for safer communities. Our Vision A safer community through excellence in a prison service built on respect for human dignity. Our Values Teamwork - We achieve more by working together than we can as individuals working alone. Integrity - We must always have the courage to do the right thing, the decent thing, even when no one else is watching. Potential - Everyone has the potential to be a better person, and we actively seek to provide staff and those in custody with opportunities to realise and achieve this. Safety - We actively contribute to maintaining an environment in which staff and those in our custody feel emotionally and physically safe and ultimately, contribute to a safer community. Support - We actively seek to provide supports to staff and support rehabilitation of those in custody. These values foster and support the courage to make a difference in all that we do and to ensure that the Irish Prison Service is: • an open, inclusive, diverse and proud organisation which focuses on teamwork and collaboration and encourages supportive and positive relationships. • an ethical and accountable organisation where the highest standards are expected, promoted and adhered to and which is open to external scrutiny and adheres to human rights. • a competent organisation where staff are equipped with the necessary skills and competencies to reach their potential, behave appropriately and have a clear understanding of their role in the organisation. • a supportive organisation which promotes the safety and the physical and mental health of all staff, where staff are valued and recognised and there is a focus on “those that do” rather than “those that don’t”. • a rehabilitative organisation which supports positive change, improved resettlement and reintegration opportunities for prisoners through targeted action and interagency collaboration and support. • a more aware organisation where the rights and needs of the citizen, especially victims, are always supported, recognised and listened to. The Prison Environment A prison is not a usual environment for any human being. It is a complex and dynamic environment which has the potential to be stressful for both prisoners and for staff. The normalisation of the prison environment is largely dependent on effective management and on the development of appropriate relationships by our prison staff with our prisoners. Prisons operate 24 hours a day, seven days a week, 365 days a year. A list of all Prison Estates can be found in Appendix 1. Our Prisoners While each prisoner’s personal life story is unique, many of our prisoners have mental illnesses, behavioural issues and addictions. They have been subjected to sexual, domestic and social abuse, and/or have neglected their own physical health. Some prisoners have committed serious crimes. Some have come from disadvantaged and minority groups in society, and some have had little or no opportunity or encouragement to participate in education or training programmes. Our Staff In Ireland, recent years have required Prison Officers to undertake increasingly complex and diverse tasks, balancing their traditional security focussed role with a renewed emphasis on facilitating rehabilitative interventions that address offending behaviour. Prison Officers are the frontline staff who interact most with prisoners on a daily basis and as a result, have the potential to positively influence prisoners to engage in training, education, psychology and community in-reach services within the prison system. Knowledge of the legal framework which governs the management of prisoners and skills such as searching and restraint techniques are important competencies for prison staff, however, the most important aspects of operating as an effective Prison Officer is the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. Such traits stem from life experience and personal values. Role Profile Prison Officers conduct the majority of the face to face interactions with people committed to prison throughout their sentence including transportation from court; committal; safety; security; accommodation; supporting access to healthcare, psychology, in reach services, work training, education and visits by family friends and legal representatives; maintaining good order and discipline; and supporting their care, progression, desistence and rehabilitation in order that they can safely reintegrate back into their communities on completion of their sentence. Given that prisoners spend the majority of their sentence in the presence of Prison Officers, building appropriate relationships with prisoners and actively role modelling positive behaviours in general appearance, demeanour and in daily interactions with colleagues and prisoners are fundamental aspects of the role. Prison Officers must always secure and account for every prisoner in their care, whether inside the prison or when on prisoner escorts. An overview of the wide variety of accountabilities associated with the role of Prison Officer, both within a prison context and across the wider organisation are outlined below: a) Ensure the safe and secure custody of prisoners by • Accounting for and securing all prisoners, prisoner information, keys and radios in your custody at all times. • Setting clear expectations of behaviour for prisoners, utilising the Incentivised Regime Scheme to reflect the consequences of their behaviour and initiating disciplinary proceedings when the Prison Rules are breached by prisoners. • Vigilantly monitoring prison cells and infrastructure for damage, tampering, breakage, or for potential risk of injury on a daily basis and report any potential threats to security or safety to the Assistant Chief Officer (ACO) and Trades Officer immediately. • Monitoring yards, visits, gates, nets, external perimeters and overhead airspace utilising CCTV and other measures and reporting any suspect activity to the ACO. • Quickly identifying and interpreting warning signs, indicators, changes in prisoner behaviour, routines and habits, regarding potential threats to the good order and safe and secure custody of prisoners and promptly acting to resolve or prevent incidents and communicating to other staff if there are any unresolved issues. • Identifying and reporting evidence of possession or use of prohibited articles, drugs or substances within the prison. • Preventing non-compliant and violent conduct and the unlawful escape of prisoners in a manner consistent with the Prison Rules. • Maintaining familiarity with and rehearsing or implementing contingency plans in order to effectively respond to a prison emergency or critical incident. b) Contribute to the care, progression, desistence and rehabilitation of prisoners by • Actively role modelling positive behaviours in your general appearance, demeanour, in your daily interactions with colleagues and prisoners and by ensuring that decisions relating to prisoner requests are responded to quickly and the prisoner understands the justification for the decision. • Monitoring and recording indicators regarding the physical and mental health of prisoners in accordance with policies and Standard Operating Procedures (SOPs) and when concerns are identified alert the appropriate healthcare staff. • Engaging and communicating effectively with line managers, Integrated Sentence Managers (ISMs), healthcare staff, psychologists, Work Training staff, teachers, in reach services, etc., regarding prisoners in your care. • Supporting and promoting, in-reach prison community initiatives such as the Red Cross, Samaritans Listener programme, Men’s Shed, Gaisce, Toastmasters, Park run, etc. • Cultivating appropriate relationships (right relationships rather than good relationships) with prisoners by setting out and maintaining clear security and personal boundaries and managing tensions between security, care and rehabilitative objectives. • Providing evidence to investigation teams, inspection and monitoring bodies, courts, etc. when requested. • Respecting, protecting and explaining to prisoners their statutory entitlements and human rights. • Implementing safe work practices in accordance with the safety statement, ensuring that the standard of cleanliness and hygiene control in your work area is maintained at a high level in accordance with Irish Prison Service policy and identifying, reporting and recording health and safety hazards and work-related injuries and take any necessary action to eliminate, isolate or minimise hazards. • Maintaining familiarity and complying with relevant legislation, policies, SOPs and orders. • Monitoring your own mental health and the mental health of your colleagues, particularly in times of stress and following involvement in or observation of critical incidents and recognising when support is required. c) Be prepared to conduct a broad range of additional tasks including: • Operating Irish Prison Service vehicles • Escorting prisoners to courts, hospitals, funerals, etc. • Screening and searching prisoners, their property, visitors into prison, cells, vehicles, visiting areas and other locations • Supervising visits to prisoners by families, friends and legal representatives • Safely escorting psychologists, maintenance teams, probations service staff, in-reach service staff in the performance of their roles • Monitoring prisoner written correspondence • Assisting in the committal of prisoners and the management of prisoner property • Verifying the identity and confirming the authorisation of prisoners and visitors to enter and exit the prison and recording these movements • Supporting education and work training activities • Implementing Irish Prison Service drug testing procedures • Night duty • Operating the prison control room • Any other tasks as directed by the Prison Governor or a line manager. About the Recruit Prison Officer Job The Recruit Prison Officer (RPO) is the entry level to the Service and it is proposed to set up a panel from which vacancies arising in the Irish Prison Service may be filled. Vacancies will be filled at Recruit Prison Officer level initially. Following the successful completion of 3 years’ service including probation and a Higher Certificate in Custodial Care, the Recruit Prison Officer will be appointed as an established Prison Officer. Prisons operate 24 hours a day, seven days a week. As a result, Recruit Prison Officers will be required to work a basic 2,035 hours per year based on an average roster of 39 hours a week and will be required to work shifts including night duties, every second weekend, some public holidays and over festive seasons. Recruit Prison Officers will also be required to work Additional Hours (AH) over and above basic rostered hours up to 360 hours per annum. Working as a Recruit Prison Officer can be complex and difficult, but it can be varied, challenging and highly rewarding. We are looking for individuals who have the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. They must also have the ability to think on their feet in dealing with situations which require security and control. Information in relation to the competencies required of a Recruit Prison Officer is set out at Appendix 2. These include: • Adaptability • Information Handling and Communication • Supporting Others • Conscientiousness • Directing Others • Resilience Age Be at least 18 years of age i.e., must have been born on or before the 8th October 2008. Nationality You must, by the closing date for application to this competition be: a) a citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who has a stamp 4 visa; or a stamp 5 visa Education You must have obtained the following, by the closing date for application to this competition: i. have obtained in the Established Leaving Certificate a minimum of grade D3 (O6 post 2017) at Ordinary level, or C3 (F5 from 2017) at Foundation Level, in at least 5 subjects*; or ii. (ii) hold a minimum of a Level 5 Major award** (120 credits) on the National Framework of Qualifications (NFQ); or iii. (iii) hold a recognised qualification (at Level 5 or greater), deemed comparable to the above in terms of both level and volume of learning as determined by Quality and Qualifications Ireland (QQI) In certain cases, a Pass in the Leaving Certificate Applied may be deemed equivalent to a Leaving Certificate. *A Pass or above in the Links Modules subject may be counted as one subject. ** A QQI Level 5 or 6 major award will have 120 Credits (Please note any certificate which has a lower number is only a Minor Award and is not sufficient to determine eligibility). Note: A combination of two or more exam sittings may be permitted in determining eligibility. Recognition of other qualifications publicjobs may verify the validity of qualifications other than the Leaving Certificate with Quality and Qualifications Ireland (QQI). Candidates may refer to the National Academic Recognition Information Centre which offers advice on the academic recognition of foreign qualifications in Ireland. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on reemployment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Environment, Community & Local Government (Circular Letter LG (P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG (P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for reemployment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service Appointment.
Recruit Prison Officer
Salary As of 1st June 2026, following salary scale applies to Recruit Prison Officers: PPC €38,413.00 €39,7189.00 €42,789.00 (NORMAL MAX) Entry will be at the minimum point of the scale. Introduction The Irish Prison Service is responsible for the provision of safe and secure custody, dignity of care and rehabilitation to people in custody for safer communities. The Irish Prison Service operates as an executive office within the Department of Justice, Home Affairs and Migration (“the Department”). It is headed by a Director General supported by a number of Directors. The Irish Prison Service is a key component in our country’s Criminal Justice System. It employs some 3,700 uniformed and civilian staff. Currently, the Irish Prison Service estate (the Estate) is made up of 13 prisons; 10 closed Prisons (Arbour Hill, Castlerea, Cloverhill, Cork, Dóchas, Limerick, Midlands, Mountjoy, Portlaoise, and Wheatfield), the Training Unit (Mountjoy) and two Open Centres (Loughan House and Shelton Abbey). Typically, the Irish Prison Service manages approximately 6,000 people in custody at any one time, both male and female, aged 18 and over. Irish Prison Service Headquarters (HQ) is located in Longford. HQ is made up of five Directorates including Care and Rehabilitation, Operations, Human Resources, Finance and Estates, and Corporate Services, Governance and ICT. Our Mission Providing safe and secure custody, dignity of care and rehabilitation to prisoners for safer communities. Our Vision A safer community through excellence in a prison service built on respect for human dignity. Our Values Teamwork - We achieve more by working together than we can as individuals working alone. Integrity - We must always have the courage to do the right thing, the decent thing, even when no one else is watching. Potential - Everyone has the potential to be a better person, and we actively seek to provide staff and those in custody with opportunities to realise and achieve this. Safety - We actively contribute to maintaining an environment in which staff and those in our custody feel emotionally and physically safe and ultimately, contribute to a safer community. Support - We actively seek to provide supports to staff and support rehabilitation of those in custody. These values foster and support the courage to make a difference in all that we do and to ensure that the Irish Prison Service is: • an open, inclusive, diverse and proud organisation which focuses on teamwork and collaboration and encourages supportive and positive relationships. • an ethical and accountable organisation where the highest standards are expected, promoted and adhered to and which is open to external scrutiny and adheres to human rights. • a competent organisation where staff are equipped with the necessary skills and competencies to reach their potential, behave appropriately and have a clear understanding of their role in the organisation. • a supportive organisation which promotes the safety and the physical and mental health of all staff, where staff are valued and recognised and there is a focus on “those that do” rather than “those that don’t”. • a rehabilitative organisation which supports positive change, improved resettlement and reintegration opportunities for prisoners through targeted action and interagency collaboration and support. • a more aware organisation where the rights and needs of the citizen, especially victims, are always supported, recognised and listened to. The Prison Environment A prison is not a usual environment for any human being. It is a complex and dynamic environment which has the potential to be stressful for both prisoners and for staff. The normalisation of the prison environment is largely dependent on effective management and on the development of appropriate relationships by our prison staff with our prisoners. Prisons operate 24 hours a day, seven days a week, 365 days a year. A list of all Prison Estates can be found in Appendix 1. Our Prisoners While each prisoner’s personal life story is unique, many of our prisoners have mental illnesses, behavioural issues and addictions. They have been subjected to sexual, domestic and social abuse, and/or have neglected their own physical health. Some prisoners have committed serious crimes. Some have come from disadvantaged and minority groups in society, and some have had little or no opportunity or encouragement to participate in education or training programmes. Our Staff In Ireland, recent years have required Prison Officers to undertake increasingly complex and diverse tasks, balancing their traditional security focussed role with a renewed emphasis on facilitating rehabilitative interventions that address offending behaviour. Prison Officers are the frontline staff who interact most with prisoners on a daily basis and as a result, have the potential to positively influence prisoners to engage in training, education, psychology and community in-reach services within the prison system. Knowledge of the legal framework which governs the management of prisoners and skills such as searching and restraint techniques are important competencies for prison staff, however, the most important aspects of operating as an effective Prison Officer is the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. Such traits stem from life experience and personal values. Role Profile Prison Officers conduct the majority of the face to face interactions with people committed to prison throughout their sentence including transportation from court; committal; safety; security; accommodation; supporting access to healthcare, psychology, in reach services, work training, education and visits by family friends and legal representatives; maintaining good order and discipline; and supporting their care, progression, desistence and rehabilitation in order that they can safely reintegrate back into their communities on completion of their sentence. Given that prisoners spend the majority of their sentence in the presence of Prison Officers, building appropriate relationships with prisoners and actively role modelling positive behaviours in general appearance, demeanour and in daily interactions with colleagues and prisoners are fundamental aspects of the role. Prison Officers must always secure and account for every prisoner in their care, whether inside the prison or when on prisoner escorts. An overview of the wide variety of accountabilities associated with the role of Prison Officer, both within a prison context and across the wider organisation are outlined below: a) Ensure the safe and secure custody of prisoners by • Accounting for and securing all prisoners, prisoner information, keys and radios in your custody at all times. • Setting clear expectations of behaviour for prisoners, utilising the Incentivised Regime Scheme to reflect the consequences of their behaviour and initiating disciplinary proceedings when the Prison Rules are breached by prisoners. • Vigilantly monitoring prison cells and infrastructure for damage, tampering, breakage, or for potential risk of injury on a daily basis and report any potential threats to security or safety to the Assistant Chief Officer (ACO) and Trades Officer immediately. • Monitoring yards, visits, gates, nets, external perimeters and overhead airspace utilising CCTV and other measures and reporting any suspect activity to the ACO. • Quickly identifying and interpreting warning signs, indicators, changes in prisoner behaviour, routines and habits, regarding potential threats to the good order and safe and secure custody of prisoners and promptly acting to resolve or prevent incidents and communicating to other staff if there are any unresolved issues. • Identifying and reporting evidence of possession or use of prohibited articles, drugs or substances within the prison. • Preventing non-compliant and violent conduct and the unlawful escape of prisoners in a manner consistent with the Prison Rules. • Maintaining familiarity with and rehearsing or implementing contingency plans in order to effectively respond to a prison emergency or critical incident. b) Contribute to the care, progression, desistence and rehabilitation of prisoners by • Actively role modelling positive behaviours in your general appearance, demeanour, in your daily interactions with colleagues and prisoners and by ensuring that decisions relating to prisoner requests are responded to quickly and the prisoner understands the justification for the decision. • Monitoring and recording indicators regarding the physical and mental health of prisoners in accordance with policies and Standard Operating Procedures (SOPs) and when concerns are identified alert the appropriate healthcare staff. • Engaging and communicating effectively with line managers, Integrated Sentence Managers (ISMs), healthcare staff, psychologists, Work Training staff, teachers, in reach services, etc., regarding prisoners in your care. • Supporting and promoting, in-reach prison community initiatives such as the Red Cross, Samaritans Listener programme, Men’s Shed, Gaisce, Toastmasters, Park run, etc. • Cultivating appropriate relationships (right relationships rather than good relationships) with prisoners by setting out and maintaining clear security and personal boundaries and managing tensions between security, care and rehabilitative objectives. • Providing evidence to investigation teams, inspection and monitoring bodies, courts, etc. when requested. • Respecting, protecting and explaining to prisoners their statutory entitlements and human rights. • Implementing safe work practices in accordance with the safety statement, ensuring that the standard of cleanliness and hygiene control in your work area is maintained at a high level in accordance with Irish Prison Service policy and identifying, reporting and recording health and safety hazards and work-related injuries and take any necessary action to eliminate, isolate or minimise hazards. • Maintaining familiarity and complying with relevant legislation, policies, SOPs and orders. • Monitoring your own mental health and the mental health of your colleagues, particularly in times of stress and following involvement in or observation of critical incidents and recognising when support is required. c) Be prepared to conduct a broad range of additional tasks including: • Operating Irish Prison Service vehicles • Escorting prisoners to courts, hospitals, funerals, etc. • Screening and searching prisoners, their property, visitors into prison, cells, vehicles, visiting areas and other locations • Supervising visits to prisoners by families, friends and legal representatives • Safely escorting psychologists, maintenance teams, probations service staff, in-reach service staff in the performance of their roles • Monitoring prisoner written correspondence • Assisting in the committal of prisoners and the management of prisoner property • Verifying the identity and confirming the authorisation of prisoners and visitors to enter and exit the prison and recording these movements • Supporting education and work training activities • Implementing Irish Prison Service drug testing procedures • Night duty • Operating the prison control room • Any other tasks as directed by the Prison Governor or a line manager. About the Recruit Prison Officer Job The Recruit Prison Officer (RPO) is the entry level to the Service and it is proposed to set up a panel from which vacancies arising in the Irish Prison Service may be filled. Vacancies will be filled at Recruit Prison Officer level initially. Following the successful completion of 3 years’ service including probation and a Higher Certificate in Custodial Care, the Recruit Prison Officer will be appointed as an established Prison Officer. Prisons operate 24 hours a day, seven days a week. As a result, Recruit Prison Officers will be required to work a basic 2,035 hours per year based on an average roster of 39 hours a week and will be required to work shifts including night duties, every second weekend, some public holidays and over festive seasons. Recruit Prison Officers will also be required to work Additional Hours (AH) over and above basic rostered hours up to 360 hours per annum. Working as a Recruit Prison Officer can be complex and difficult, but it can be varied, challenging and highly rewarding. We are looking for individuals who have the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. They must also have the ability to think on their feet in dealing with situations which require security and control. Information in relation to the competencies required of a Recruit Prison Officer is set out at Appendix 2. These include: • Adaptability • Information Handling and Communication • Supporting Others • Conscientiousness • Directing Others • Resilience Age Be at least 18 years of age i.e., must have been born on or before the 8th October 2008. Nationality You must, by the closing date for application to this competition be: a) a citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who has a stamp 4 visa; or a stamp 5 visa Education You must have obtained the following, by the closing date for application to this competition: i. have obtained in the Established Leaving Certificate a minimum of grade D3 (O6 post 2017) at Ordinary level, or C3 (F5 from 2017) at Foundation Level, in at least 5 subjects*; or ii. (ii) hold a minimum of a Level 5 Major award** (120 credits) on the National Framework of Qualifications (NFQ); or iii. (iii) hold a recognised qualification (at Level 5 or greater), deemed comparable to the above in terms of both level and volume of learning as determined by Quality and Qualifications Ireland (QQI) In certain cases, a Pass in the Leaving Certificate Applied may be deemed equivalent to a Leaving Certificate. *A Pass or above in the Links Modules subject may be counted as one subject. ** A QQI Level 5 or 6 major award will have 120 Credits (Please note any certificate which has a lower number is only a Minor Award and is not sufficient to determine eligibility). Note: A combination of two or more exam sittings may be permitted in determining eligibility. Recognition of other qualifications publicjobs may verify the validity of qualifications other than the Leaving Certificate with Quality and Qualifications Ireland (QQI). Candidates may refer to the National Academic Recognition Information Centre which offers advice on the academic recognition of foreign qualifications in Ireland. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on reemployment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Environment, Community & Local Government (Circular Letter LG (P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG (P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for reemployment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service Appointment.
Customer Engagement Advisor
Location: Kilkenny (Hybrid) Are you driven by great conversations, meaningful customer interactions, and achieving results? Do you enjoy working in a fast‑paced environment where no two days are the same- and where your development genuinely matters? If so, we’d love to hear from you. At Vhi, we are always interested in connecting with talented individuals who are passionate about delivering excellent customer service. While we may not have immediate opportunities available, we are looking to build a strong talent pipeline for future roles within our Consumer Sales and Customer Care teams. These teams play a key role in supporting customers with their private health insurance needs, handling inbound enquiries from new and existing customers, and providing expert guidance across a wide range of health insurance products. By joining our talent community, you'll be among the first to be considered as suitable opportunities arise Once you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential. 📍 Training: Fully on‑site 🏠 After training: Flexible hybrid and on‑site working model What we offer As a member of the Vhi team, you will receive a comprehensive benefits package, which includes: Competitive salary with an annual bonus Membership of DC pension scheme Health insurance for you and your family Income protection in the event of illness Hybrid working model Ongoing training and development Onsite restaurant and free parking Sports and social club APA Qualifications paid for along with support and training provided during the exam cycle. What will you do: Answer inbound calls from new and existing customers. Provide high‑quality sales and customer service support. Build trust, rapport, and engaging customer relationships. Identify customer needs and recommend suitable health insurance options. Manage inbound sales enquiries, including new business and policy renewals. Meet individual targets while maintaining excellent service standards. Accurately use multiple IT systems in a fast‑paced environment. Work collaboratively with team members and internal departments. Work one Saturday in every four, across a range of shift patterns. What will you need to be successful: 🎓 Education & Experience A third‑level qualification or 1–2 years’ experience in a sales or customer service role. APA (CIP or Dip PMI) qualification, or willingness to complete it. Strong IT skills and confidence working across multiple systems. 🤝 Skills & Attributes Customer‑focused with a passion for sales and service excellence. Comfortable working in a target‑driven, fast‑paced environment. Excellent written and verbal communication skills in English. Resilient and confident when handling complex customer queries. Strong attention to detail and accuracy. Self‑motivated, flexible, and a team player. Demonstrated alignment with Vhi Values. This is a CF3, CF4 & CF5 role in line with central bank requirements. Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Our Commitment to Inclusion and Accessibility At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email. Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process. Vhi is an equal opportunities employer.
Recruit Prison Officer
Salary As of 1st June 2026, following salary scale applies to Recruit Prison Officers: PPC €38,413.00 €39,7189.00 €42,789.00 (NORMAL MAX) Entry will be at the minimum point of the scale. Introduction The Irish Prison Service is responsible for the provision of safe and secure custody, dignity of care and rehabilitation to people in custody for safer communities. The Irish Prison Service operates as an executive office within the Department of Justice, Home Affairs and Migration (“the Department”). It is headed by a Director General supported by a number of Directors. The Irish Prison Service is a key component in our country’s Criminal Justice System. It employs some 3,700 uniformed and civilian staff. Currently, the Irish Prison Service estate (the Estate) is made up of 13 prisons; 10 closed Prisons (Arbour Hill, Castlerea, Cloverhill, Cork, Dóchas, Limerick, Midlands, Mountjoy, Portlaoise, and Wheatfield), the Training Unit (Mountjoy) and two Open Centres (Loughan House and Shelton Abbey). Typically, the Irish Prison Service manages approximately 6,000 people in custody at any one time, both male and female, aged 18 and over. Irish Prison Service Headquarters (HQ) is located in Longford. HQ is made up of five Directorates including Care and Rehabilitation, Operations, Human Resources, Finance and Estates, and Corporate Services, Governance and ICT. Our Mission Providing safe and secure custody, dignity of care and rehabilitation to prisoners for safer communities. Our Vision A safer community through excellence in a prison service built on respect for human dignity. Our Values Teamwork - We achieve more by working together than we can as individuals working alone. Integrity - We must always have the courage to do the right thing, the decent thing, even when no one else is watching. Potential - Everyone has the potential to be a better person, and we actively seek to provide staff and those in custody with opportunities to realise and achieve this. Safety - We actively contribute to maintaining an environment in which staff and those in our custody feel emotionally and physically safe and ultimately, contribute to a safer community. Support - We actively seek to provide supports to staff and support rehabilitation of those in custody. These values foster and support the courage to make a difference in all that we do and to ensure that the Irish Prison Service is: • an open, inclusive, diverse and proud organisation which focuses on teamwork and collaboration and encourages supportive and positive relationships. • an ethical and accountable organisation where the highest standards are expected, promoted and adhered to and which is open to external scrutiny and adheres to human rights. • a competent organisation where staff are equipped with the necessary skills and competencies to reach their potential, behave appropriately and have a clear understanding of their role in the organisation. • a supportive organisation which promotes the safety and the physical and mental health of all staff, where staff are valued and recognised and there is a focus on “those that do” rather than “those that don’t”. • a rehabilitative organisation which supports positive change, improved resettlement and reintegration opportunities for prisoners through targeted action and interagency collaboration and support. • a more aware organisation where the rights and needs of the citizen, especially victims, are always supported, recognised and listened to. The Prison Environment A prison is not a usual environment for any human being. It is a complex and dynamic environment which has the potential to be stressful for both prisoners and for staff. The normalisation of the prison environment is largely dependent on effective management and on the development of appropriate relationships by our prison staff with our prisoners. Prisons operate 24 hours a day, seven days a week, 365 days a year. A list of all Prison Estates can be found in Appendix 1. Our Prisoners While each prisoner’s personal life story is unique, many of our prisoners have mental illnesses, behavioural issues and addictions. They have been subjected to sexual, domestic and social abuse, and/or have neglected their own physical health. Some prisoners have committed serious crimes. Some have come from disadvantaged and minority groups in society, and some have had little or no opportunity or encouragement to participate in education or training programmes. Our Staff In Ireland, recent years have required Prison Officers to undertake increasingly complex and diverse tasks, balancing their traditional security focussed role with a renewed emphasis on facilitating rehabilitative interventions that address offending behaviour. Prison Officers are the frontline staff who interact most with prisoners on a daily basis and as a result, have the potential to positively influence prisoners to engage in training, education, psychology and community in-reach services within the prison system. Knowledge of the legal framework which governs the management of prisoners and skills such as searching and restraint techniques are important competencies for prison staff, however, the most important aspects of operating as an effective Prison Officer is the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. Such traits stem from life experience and personal values. Role Profile Prison Officers conduct the majority of the face to face interactions with people committed to prison throughout their sentence including transportation from court; committal; safety; security; accommodation; supporting access to healthcare, psychology, in reach services, work training, education and visits by family friends and legal representatives; maintaining good order and discipline; and supporting their care, progression, desistence and rehabilitation in order that they can safely reintegrate back into their communities on completion of their sentence. Given that prisoners spend the majority of their sentence in the presence of Prison Officers, building appropriate relationships with prisoners and actively role modelling positive behaviours in general appearance, demeanour and in daily interactions with colleagues and prisoners are fundamental aspects of the role. Prison Officers must always secure and account for every prisoner in their care, whether inside the prison or when on prisoner escorts. An overview of the wide variety of accountabilities associated with the role of Prison Officer, both within a prison context and across the wider organisation are outlined below: a) Ensure the safe and secure custody of prisoners by • Accounting for and securing all prisoners, prisoner information, keys and radios in your custody at all times. • Setting clear expectations of behaviour for prisoners, utilising the Incentivised Regime Scheme to reflect the consequences of their behaviour and initiating disciplinary proceedings when the Prison Rules are breached by prisoners. • Vigilantly monitoring prison cells and infrastructure for damage, tampering, breakage, or for potential risk of injury on a daily basis and report any potential threats to security or safety to the Assistant Chief Officer (ACO) and Trades Officer immediately. • Monitoring yards, visits, gates, nets, external perimeters and overhead airspace utilising CCTV and other measures and reporting any suspect activity to the ACO. • Quickly identifying and interpreting warning signs, indicators, changes in prisoner behaviour, routines and habits, regarding potential threats to the good order and safe and secure custody of prisoners and promptly acting to resolve or prevent incidents and communicating to other staff if there are any unresolved issues. • Identifying and reporting evidence of possession or use of prohibited articles, drugs or substances within the prison. • Preventing non-compliant and violent conduct and the unlawful escape of prisoners in a manner consistent with the Prison Rules. • Maintaining familiarity with and rehearsing or implementing contingency plans in order to effectively respond to a prison emergency or critical incident. b) Contribute to the care, progression, desistence and rehabilitation of prisoners by • Actively role modelling positive behaviours in your general appearance, demeanour, in your daily interactions with colleagues and prisoners and by ensuring that decisions relating to prisoner requests are responded to quickly and the prisoner understands the justification for the decision. • Monitoring and recording indicators regarding the physical and mental health of prisoners in accordance with policies and Standard Operating Procedures (SOPs) and when concerns are identified alert the appropriate healthcare staff. • Engaging and communicating effectively with line managers, Integrated Sentence Managers (ISMs), healthcare staff, psychologists, Work Training staff, teachers, in reach services, etc., regarding prisoners in your care. • Supporting and promoting, in-reach prison community initiatives such as the Red Cross, Samaritans Listener programme, Men’s Shed, Gaisce, Toastmasters, Park run, etc. • Cultivating appropriate relationships (right relationships rather than good relationships) with prisoners by setting out and maintaining clear security and personal boundaries and managing tensions between security, care and rehabilitative objectives. • Providing evidence to investigation teams, inspection and monitoring bodies, courts, etc. when requested. • Respecting, protecting and explaining to prisoners their statutory entitlements and human rights. • Implementing safe work practices in accordance with the safety statement, ensuring that the standard of cleanliness and hygiene control in your work area is maintained at a high level in accordance with Irish Prison Service policy and identifying, reporting and recording health and safety hazards and work-related injuries and take any necessary action to eliminate, isolate or minimise hazards. • Maintaining familiarity and complying with relevant legislation, policies, SOPs and orders. • Monitoring your own mental health and the mental health of your colleagues, particularly in times of stress and following involvement in or observation of critical incidents and recognising when support is required. c) Be prepared to conduct a broad range of additional tasks including: • Operating Irish Prison Service vehicles • Escorting prisoners to courts, hospitals, funerals, etc. • Screening and searching prisoners, their property, visitors into prison, cells, vehicles, visiting areas and other locations • Supervising visits to prisoners by families, friends and legal representatives • Safely escorting psychologists, maintenance teams, probations service staff, in-reach service staff in the performance of their roles • Monitoring prisoner written correspondence • Assisting in the committal of prisoners and the management of prisoner property • Verifying the identity and confirming the authorisation of prisoners and visitors to enter and exit the prison and recording these movements • Supporting education and work training activities • Implementing Irish Prison Service drug testing procedures • Night duty • Operating the prison control room • Any other tasks as directed by the Prison Governor or a line manager. About the Recruit Prison Officer Job The Recruit Prison Officer (RPO) is the entry level to the Service and it is proposed to set up a panel from which vacancies arising in the Irish Prison Service may be filled. Vacancies will be filled at Recruit Prison Officer level initially. Following the successful completion of 3 years’ service including probation and a Higher Certificate in Custodial Care, the Recruit Prison Officer will be appointed as an established Prison Officer. Prisons operate 24 hours a day, seven days a week. As a result, Recruit Prison Officers will be required to work a basic 2,035 hours per year based on an average roster of 39 hours a week and will be required to work shifts including night duties, every second weekend, some public holidays and over festive seasons. Recruit Prison Officers will also be required to work Additional Hours (AH) over and above basic rostered hours up to 360 hours per annum. Working as a Recruit Prison Officer can be complex and difficult, but it can be varied, challenging and highly rewarding. We are looking for individuals who have the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. They must also have the ability to think on their feet in dealing with situations which require security and control. Information in relation to the competencies required of a Recruit Prison Officer is set out at Appendix 2. These include: • Adaptability • Information Handling and Communication • Supporting Others • Conscientiousness • Directing Others • Resilience Age Be at least 18 years of age i.e., must have been born on or before the 8th October 2008. Nationality You must, by the closing date for application to this competition be: a) a citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who has a stamp 4 visa; or a stamp 5 visa Education You must have obtained the following, by the closing date for application to this competition: i. have obtained in the Established Leaving Certificate a minimum of grade D3 (O6 post 2017) at Ordinary level, or C3 (F5 from 2017) at Foundation Level, in at least 5 subjects*; or ii. (ii) hold a minimum of a Level 5 Major award** (120 credits) on the National Framework of Qualifications (NFQ); or iii. (iii) hold a recognised qualification (at Level 5 or greater), deemed comparable to the above in terms of both level and volume of learning as determined by Quality and Qualifications Ireland (QQI) In certain cases, a Pass in the Leaving Certificate Applied may be deemed equivalent to a Leaving Certificate. *A Pass or above in the Links Modules subject may be counted as one subject. ** A QQI Level 5 or 6 major award will have 120 Credits (Please note any certificate which has a lower number is only a Minor Award and is not sufficient to determine eligibility). Note: A combination of two or more exam sittings may be permitted in determining eligibility. Recognition of other qualifications publicjobs may verify the validity of qualifications other than the Leaving Certificate with Quality and Qualifications Ireland (QQI). Candidates may refer to the National Academic Recognition Information Centre which offers advice on the academic recognition of foreign qualifications in Ireland. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on reemployment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Environment, Community & Local Government (Circular Letter LG (P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG (P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for reemployment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service Appointment.
Recruit Prison Officer
Salary As of 1st June 2026, following salary scale applies to Recruit Prison Officers: PPC €38,413.00 €39,7189.00 €42,789.00 (NORMAL MAX) Entry will be at the minimum point of the scale. Introduction The Irish Prison Service is responsible for the provision of safe and secure custody, dignity of care and rehabilitation to people in custody for safer communities. The Irish Prison Service operates as an executive office within the Department of Justice, Home Affairs and Migration (“the Department”). It is headed by a Director General supported by a number of Directors. The Irish Prison Service is a key component in our country’s Criminal Justice System. It employs some 3,700 uniformed and civilian staff. Currently, the Irish Prison Service estate (the Estate) is made up of 13 prisons; 10 closed Prisons (Arbour Hill, Castlerea, Cloverhill, Cork, Dóchas, Limerick, Midlands, Mountjoy, Portlaoise, and Wheatfield), the Training Unit (Mountjoy) and two Open Centres (Loughan House and Shelton Abbey). Typically, the Irish Prison Service manages approximately 6,000 people in custody at any one time, both male and female, aged 18 and over. Irish Prison Service Headquarters (HQ) is located in Longford. HQ is made up of five Directorates including Care and Rehabilitation, Operations, Human Resources, Finance and Estates, and Corporate Services, Governance and ICT. Our Mission Providing safe and secure custody, dignity of care and rehabilitation to prisoners for safer communities. Our Vision A safer community through excellence in a prison service built on respect for human dignity. Our Values Teamwork - We achieve more by working together than we can as individuals working alone. Integrity - We must always have the courage to do the right thing, the decent thing, even when no one else is watching. Potential - Everyone has the potential to be a better person, and we actively seek to provide staff and those in custody with opportunities to realise and achieve this. Safety - We actively contribute to maintaining an environment in which staff and those in our custody feel emotionally and physically safe and ultimately, contribute to a safer community. Support - We actively seek to provide supports to staff and support rehabilitation of those in custody. These values foster and support the courage to make a difference in all that we do and to ensure that the Irish Prison Service is: • an open, inclusive, diverse and proud organisation which focuses on teamwork and collaboration and encourages supportive and positive relationships. • an ethical and accountable organisation where the highest standards are expected, promoted and adhered to and which is open to external scrutiny and adheres to human rights. • a competent organisation where staff are equipped with the necessary skills and competencies to reach their potential, behave appropriately and have a clear understanding of their role in the organisation. • a supportive organisation which promotes the safety and the physical and mental health of all staff, where staff are valued and recognised and there is a focus on “those that do” rather than “those that don’t”. • a rehabilitative organisation which supports positive change, improved resettlement and reintegration opportunities for prisoners through targeted action and interagency collaboration and support. • a more aware organisation where the rights and needs of the citizen, especially victims, are always supported, recognised and listened to. The Prison Environment A prison is not a usual environment for any human being. It is a complex and dynamic environment which has the potential to be stressful for both prisoners and for staff. The normalisation of the prison environment is largely dependent on effective management and on the development of appropriate relationships by our prison staff with our prisoners. Prisons operate 24 hours a day, seven days a week, 365 days a year. A list of all Prison Estates can be found in Appendix 1. Our Prisoners While each prisoner’s personal life story is unique, many of our prisoners have mental illnesses, behavioural issues and addictions. They have been subjected to sexual, domestic and social abuse, and/or have neglected their own physical health. Some prisoners have committed serious crimes. Some have come from disadvantaged and minority groups in society, and some have had little or no opportunity or encouragement to participate in education or training programmes. Our Staff In Ireland, recent years have required Prison Officers to undertake increasingly complex and diverse tasks, balancing their traditional security focussed role with a renewed emphasis on facilitating rehabilitative interventions that address offending behaviour. Prison Officers are the frontline staff who interact most with prisoners on a daily basis and as a result, have the potential to positively influence prisoners to engage in training, education, psychology and community in-reach services within the prison system. Knowledge of the legal framework which governs the management of prisoners and skills such as searching and restraint techniques are important competencies for prison staff, however, the most important aspects of operating as an effective Prison Officer is the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. Such traits stem from life experience and personal values. Role Profile Prison Officers conduct the majority of the face to face interactions with people committed to prison throughout their sentence including transportation from court; committal; safety; security; accommodation; supporting access to healthcare, psychology, in reach services, work training, education and visits by family friends and legal representatives; maintaining good order and discipline; and supporting their care, progression, desistence and rehabilitation in order that they can safely reintegrate back into their communities on completion of their sentence. Given that prisoners spend the majority of their sentence in the presence of Prison Officers, building appropriate relationships with prisoners and actively role modelling positive behaviours in general appearance, demeanour and in daily interactions with colleagues and prisoners are fundamental aspects of the role. Prison Officers must always secure and account for every prisoner in their care, whether inside the prison or when on prisoner escorts. An overview of the wide variety of accountabilities associated with the role of Prison Officer, both within a prison context and across the wider organisation are outlined below: a) Ensure the safe and secure custody of prisoners by • Accounting for and securing all prisoners, prisoner information, keys and radios in your custody at all times. • Setting clear expectations of behaviour for prisoners, utilising the Incentivised Regime Scheme to reflect the consequences of their behaviour and initiating disciplinary proceedings when the Prison Rules are breached by prisoners. • Vigilantly monitoring prison cells and infrastructure for damage, tampering, breakage, or for potential risk of injury on a daily basis and report any potential threats to security or safety to the Assistant Chief Officer (ACO) and Trades Officer immediately. • Monitoring yards, visits, gates, nets, external perimeters and overhead airspace utilising CCTV and other measures and reporting any suspect activity to the ACO. • Quickly identifying and interpreting warning signs, indicators, changes in prisoner behaviour, routines and habits, regarding potential threats to the good order and safe and secure custody of prisoners and promptly acting to resolve or prevent incidents and communicating to other staff if there are any unresolved issues. • Identifying and reporting evidence of possession or use of prohibited articles, drugs or substances within the prison. • Preventing non-compliant and violent conduct and the unlawful escape of prisoners in a manner consistent with the Prison Rules. • Maintaining familiarity with and rehearsing or implementing contingency plans in order to effectively respond to a prison emergency or critical incident. b) Contribute to the care, progression, desistence and rehabilitation of prisoners by • Actively role modelling positive behaviours in your general appearance, demeanour, in your daily interactions with colleagues and prisoners and by ensuring that decisions relating to prisoner requests are responded to quickly and the prisoner understands the justification for the decision. • Monitoring and recording indicators regarding the physical and mental health of prisoners in accordance with policies and Standard Operating Procedures (SOPs) and when concerns are identified alert the appropriate healthcare staff. • Engaging and communicating effectively with line managers, Integrated Sentence Managers (ISMs), healthcare staff, psychologists, Work Training staff, teachers, in reach services, etc., regarding prisoners in your care. • Supporting and promoting, in-reach prison community initiatives such as the Red Cross, Samaritans Listener programme, Men’s Shed, Gaisce, Toastmasters, Park run, etc. • Cultivating appropriate relationships (right relationships rather than good relationships) with prisoners by setting out and maintaining clear security and personal boundaries and managing tensions between security, care and rehabilitative objectives. • Providing evidence to investigation teams, inspection and monitoring bodies, courts, etc. when requested. • Respecting, protecting and explaining to prisoners their statutory entitlements and human rights. • Implementing safe work practices in accordance with the safety statement, ensuring that the standard of cleanliness and hygiene control in your work area is maintained at a high level in accordance with Irish Prison Service policy and identifying, reporting and recording health and safety hazards and work-related injuries and take any necessary action to eliminate, isolate or minimise hazards. • Maintaining familiarity and complying with relevant legislation, policies, SOPs and orders. • Monitoring your own mental health and the mental health of your colleagues, particularly in times of stress and following involvement in or observation of critical incidents and recognising when support is required. c) Be prepared to conduct a broad range of additional tasks including: • Operating Irish Prison Service vehicles • Escorting prisoners to courts, hospitals, funerals, etc. • Screening and searching prisoners, their property, visitors into prison, cells, vehicles, visiting areas and other locations • Supervising visits to prisoners by families, friends and legal representatives • Safely escorting psychologists, maintenance teams, probations service staff, in-reach service staff in the performance of their roles • Monitoring prisoner written correspondence • Assisting in the committal of prisoners and the management of prisoner property • Verifying the identity and confirming the authorisation of prisoners and visitors to enter and exit the prison and recording these movements • Supporting education and work training activities • Implementing Irish Prison Service drug testing procedures • Night duty • Operating the prison control room • Any other tasks as directed by the Prison Governor or a line manager. About the Recruit Prison Officer Job The Recruit Prison Officer (RPO) is the entry level to the Service and it is proposed to set up a panel from which vacancies arising in the Irish Prison Service may be filled. Vacancies will be filled at Recruit Prison Officer level initially. Following the successful completion of 3 years’ service including probation and a Higher Certificate in Custodial Care, the Recruit Prison Officer will be appointed as an established Prison Officer. Prisons operate 24 hours a day, seven days a week. As a result, Recruit Prison Officers will be required to work a basic 2,035 hours per year based on an average roster of 39 hours a week and will be required to work shifts including night duties, every second weekend, some public holidays and over festive seasons. Recruit Prison Officers will also be required to work Additional Hours (AH) over and above basic rostered hours up to 360 hours per annum. Working as a Recruit Prison Officer can be complex and difficult, but it can be varied, challenging and highly rewarding. We are looking for individuals who have the capacity to relate to and engage with prisoners, act with professionalism, tolerance and humanity and the ability to role model positive social behaviour. They must also have the ability to think on their feet in dealing with situations which require security and control. Information in relation to the competencies required of a Recruit Prison Officer is set out at Appendix 2. These include: • Adaptability • Information Handling and Communication • Supporting Others • Conscientiousness • Directing Others • Resilience Age Be at least 18 years of age i.e., must have been born on or before the 8th October 2008. Nationality You must, by the closing date for application to this competition be: a) a citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who has a stamp 4 visa; or a stamp 5 visa Education You must have obtained the following, by the closing date for application to this competition: i. have obtained in the Established Leaving Certificate a minimum of grade D3 (O6 post 2017) at Ordinary level, or C3 (F5 from 2017) at Foundation Level, in at least 5 subjects*; or ii. (ii) hold a minimum of a Level 5 Major award** (120 credits) on the National Framework of Qualifications (NFQ); or iii. (iii) hold a recognised qualification (at Level 5 or greater), deemed comparable to the above in terms of both level and volume of learning as determined by Quality and Qualifications Ireland (QQI) In certain cases, a Pass in the Leaving Certificate Applied may be deemed equivalent to a Leaving Certificate. *A Pass or above in the Links Modules subject may be counted as one subject. ** A QQI Level 5 or 6 major award will have 120 Credits (Please note any certificate which has a lower number is only a Minor Award and is not sufficient to determine eligibility). Note: A combination of two or more exam sittings may be permitted in determining eligibility. Recognition of other qualifications publicjobs may verify the validity of qualifications other than the Leaving Certificate with Quality and Qualifications Ireland (QQI). Candidates may refer to the National Academic Recognition Information Centre which offers advice on the academic recognition of foreign qualifications in Ireland. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on reemployment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Environment, Community & Local Government (Circular Letter LG (P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG (P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for reemployment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service Appointment.
