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Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview At Pen Underwriting, we're looking for an Insurance Administrator (FNOL) to join our Claims team in Wexford. This hybrid role offers the opportunity to play a key part in supporting customers at the start of their claims journey, ensuring claims are registered accurately, efficiently, and with care. Working closely with the Property Damage and Strategic Claims Lead, you'll take ownership of the First Notification of Loss (FNOL) process and provide claims administration support across a wide range of insurance products. You'll collaborate with colleagues across Claims, Underwriting and Accounts, helping to deliver a responsive service that supports both customers and business partners. If you're someone who enjoys problem-solving, building relationships, and working in a fast-paced environment where every day is different, we'd love to hear from you. At Pen Underwriting, you'll join a team of service-minded professionals who value collaboration, integrity, and continuous learning. How you'll make an impact In this role, you'll be the first point of contact when a claim is reported, helping customers navigate an important moment with professionalism and empathy. You'll manage the FNOL process from initial registration through to accurate claims administration, ensuring key deadlines and service standards are achieved. You'll work closely with insurers, loss adjusters, engineers, and other service providers to support claim progression while maintaining accurate records and documentation. You'll also partner with colleagues across the business to ensure information is shared effectively and customers receive clear, timely updates throughout the claims journey. At Pen Underwriting, you'll be part of a collaborative and supportive team where your contribution matters. The relationship builders. The problem solvers. The service-minded professionals. Together, we help deliver positive outcomes for our customers and each other.
Service Desk Supervisor
SALARY SCALE: €56,411 - €67,653 p.a. JOB DESCRIPTION JOB SYNOPSIS: Responsible for managing the ITD Service Desk which is the first point of contact for all staff, student and visitors’ queries. OVERALL JOB PURPOSE: Reporting to the Head of Service Delivery, you will manage the Service Desk team who provide support to staff and students. You will be responsible for the daily management and improvement of a customer-focused IT Service Desk function. The Service Desk Supervisor will track key performance indicators in alignment with business objectives and goals. You will also provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests, to completion. Some of the main high-level objectives of the role will be to: • Overall responsibility for incident management and request fulfilment for the Service Desk including handling escalations from the business. • Managing and co-ordinating the day-to-day activities of the Service Desk and prioritise teamwork load dependent on volumes and resource. • Produce reports, dashboards and management information relating to performance of the Service Desk and related services/processes and identifying themes and trends. • Manage, recruit, lead, motivate and develop staff in accordance with UL policies and procedures • Building and strengthening an effective relationship between the different groups within ITD to drive service improvements and effective resolution to queries • Drive best practice in line with ITIL processes and ensure that UL ITD delivers world class service. • Maintain strong relationships with stakeholders across the business ensuring that their needs and expectations are understood and managed. • Review status of open tickets daily to ensure that internal and external operational level agreements are met with clients; assign and/or escalate tickets as appropriate. • Review closed tickets to look for trends in customer requests; if trends are observed bring to the attention of management with the objective of assessing if a strategic project or change in the customer environment can reduce ticket volume. • Ensure the smooth running of all ITD Managed PC Rooms for students in accordance with established procedures and standards and that PCs are operational with installed software and that printers are available and fully functional. • Prepare and deliver presentations to specific groups of new students. • Provide professional front line support to our student customers and other key stakeholders. • Ensure user queries to the Service Desk (electronically and in-person) are satisfactorily dealt with in a timely and professional manner. • Provide updated information via user documentation and relevant web sites. • Facilitate lecturers with additional day bookings, facilitate both internal and external groups with evening, weekend and summer bookings and make available guest accounts when required. KEY ACCOUNTABILITIES: People Management • Manage the Service Desk team including the recruitment of part-time students and Coop Students. • Leads the Service Desk team in the management of service incidents and service requests. • Act as a Liaison between Head of Service Delivery and Service Desk Analysts. Service and Process Management • Working with the Head of Service Delivery to manage day-to-day operations of the ITD Service Desk in line with university objectives. • Responsible for process improvements and enforcement. • Serve as an operational escalation point for Service Desk Analysts. • Be a knowledge management leader and promote the use of KB articles. • Maintain accurate log entries of requests along with resolution details and follow-up information. • Ensure Services are delivered in line with ITIL and industry best practice. • Provide information on updates, known errors, changes in availability, new facilities etc. • Ensure all PCs and Printers in ITD managed PC rooms are operational and any faults are logged to ensure full functionality is restored as quickly as possible. • Compile and regularly update all relevant customer documentation, including relevant websites. • Facilitate teaching by allocating additional available PC room bookings. • Manage IT guest generic PC accounts. • Provide instruction to customers in their usage of systems, products and services. • Keep abreast of new ICT changes, developments and technologies appropriate to the role. • Collaborate with the Head of Service Delivery and other ITD stakeholders to continuously improve the Service Desk system. Communication and Engagement • Prepare and deliver presentations to groups of new incoming students. • Engage with other university support departments including but not limited to AR, HR, and the library to provide updated IT information. It should be noted that the above list of duties is not exhaustive and other duties and responsibilities may be assigned to the post holder from time to time. CONTEXT: Key Working Relationships & Contacts Reporting to the Head of Service Delivery, the Service Desk Supervisor will have a range of internal and external contacts and collaboration points. These include, amongst others, service desk staff, staff and student, other technical staff internal and external to the division and external support companies. Working Environment/Special Circumstances Normal office working environment. Must be able to work additional hours in exchange for time off in lieu of rare cases during period of peak demand to meet system deadlines DIMENSIONS: Staff - Service Desk team members. Customer - Students, staff and visitors. Operational and Administrative - The position is responsible for the supervision of the Service Desk team, the provision of high-quality computing services to staff and students. KNOWLEDGE, FUNCTIONAL SKILLS, EXPERIENCE & QUALIFICATIONS: Knowledge • Experience within a Service Desk Management/Supervisory role. • Familiarity with ITSM tools such as TOPdesk, Freshservice, Ivanti, ServiceNow or similar platforms. • Extensive support knowledge of Windows and Apple. • Experience using Service Desk tools including remote access tools. • Experience of identifying and introducing improvements to a team and leading through change. • Experience working in a fast-paced complex environment. • Excellent communication skills. • Understanding of knowledge management principles and self-service support models. Experience • At least 3 years relevant experience, part of which includes direct supervision of line staff, in a medium to large IT department. Qualifications • A primary degree in a relevant subject or substantial relevant IT supervisory experience in one or more large organisations. Essential Criteria: • Experience leading, supervising and developing Service Desk staff to deliver a high-quality support service. • Experience managing day-to-day Service Desk operations, ensuring tickets are prioritised and resolved within agreed SLAs. • A strong customer focus. • Ability to work with diverse groups of stakeholders to manage and deliver outcomes. • Ability to work in a professional manner, accurately and with attention to detail. • Ability to handle confidential information and materials. • Ability to use initiative and to learn new skills. • Excellent report writing. • Ability to communicate technical information and ideas clearly and concisely to non-technical people. Desirable Criteria: • Experience monitoring workload, performance metrics and customer satisfaction levels, taking corrective action where required. • Experience coordinating incident resolution and escalation activities across technical teams and third-party suppliers. • Ability to facilitate training, knowledge transfer and onboarding activities.
Communications Operator (Recruit Training Pathway)
Description Communications Operator, Defence Forces Irish Defence Forces A career as a Trainee Communications Operator (Comm Op) in the Irish Defence Forces offers the opportunity to work at the heart of military operations while developing valuable technical skills. The Defence Forces (Óglaigh na hÉireann) are the combined armed forces of Ireland (Army, Navy and Air Corps), responsible for defending the State, supporting national security, and contributing to international peace and security. Our personnel operate to the highest professional standards, working with discipline, initiative, and teamwork in a wide range of roles. Trainee Communications Operators join the Defence Forces as General Service Recruits . During your initial twelve weeks of Recruit Training , you will develop the core military skills required of all Defence Forces personnel, including discipline, teamwork, fitness, and leadership. This is followed by a further twelve weeks of 2-3 Star training , where you continue to build your military knowledge and experience. On successful completion of this training, you will progress to specialist Communications Operator training within the CIS Corps (Communications and Information Services) . Here you will learn how to operate and maintain military communications systems, providing secure and reliable voice, data, and radio communications that support Defence Forces units during training, daily operations, and overseas deployments. Whilst undergoing these three elements of training, in addition to full pay, you will also receive free meals and accommodation within the barracks. You will also have access to free medical care (dentist, pharmacy, physio etc.) and gym facilities. Communications Operators play a critical role in ensuring that commanders and units remain connected during operations. The role combines technical training, problem-solving, and teamwork , and offers opportunities to work with modern communications technology in a fast-paced and dynamic environment. This career path is ideal for motivated individuals who enjoy technology, teamwork, and working in a disciplined operational setting . It provides the chance to develop specialist or enhance technical skills, including the opportunity to become a CIS Technician while building a rewarding career serving with the Irish Defence Forces both at home and overseas. In acquiring these technical skills, the CIS Corps provides career path opportunities, to support Cyber Domain, Army, Navy, Air Corp, Special Operations Forces and Intelligence capabilities. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Sample Registration Officer
We are currently seeking to recruit a Sample Registration Officer to join our Pre Analytics team (Sample Reception) at the Eurofins Biomnis laboratory in Sandyford, Dublin18. This is an excellent opportunity if you are looking to grow and progress in your career. If you have excellent attention to detail ability, a dedicated team player with good typing skills, and medical terminology knowledge would be an advantage, join us and help continue the development of your career and of our company. Training and development support will be given to you to help your progression within the organisation. You will receive an overall benefits package, including:
Sales Assistant (Christmas Temp)
About The Role Join us at Dealz during this festive period as a Seasonal Sales Assistant and help make the most magical shopping season of the year even brighter for our customers. As one of Dealz's Elves on the shop floor, you’ll be a festive ambassador for our brand, creating a warm, welcoming, and merry shopping experience every day. You’ll be part of a friendly and energetic team, keeping shelves stocked with all those essential items, delivering fantastic customer service, supporting deliveries, ensuring the checkouts run smoothly, and helping maintain a safe, tidy, and cheerful store environment. We're looking for team players with a positive, can-do attitude and a friendly approach. Good organisation and attention to detail, especially when working on the tills, are essential. Previous retail or customer service experience is a bonus, but not a requirement. We’ll provide all the training you need to help you shine, because every member of our team plays an important part in making this, the most wonderful time of the year, a success. This role will start soon and last until the end of December, and we may require you to work different shifts based on store needs, therefore flexibility is key. We offer rewards that go beyond the payslip, including: 10% employee discount card with increased discount events over the year. Celebrate your birthday, you’ll get an extra day off for your birthday. 30 days holiday a year inc banks, rising by one day a year up to 33 days. We put wellbeing first through our partnership with Retail Trust which gives you and your family access to a fantastic range of resources. My Staff Shop, giving you an amazing number of discounts and shopping vouchers. For those unexpected moments, our partnership with a financial wellbeing platform enables you to access up to 50% of your monthly earned wages early, along with savings and financial advice. If your role turns permanent with us we have training and development opportunities as we want you to grow your career, be that through one of the qualifications we offer or internal programmes, Sales Assistant can be just the first step. Plus, life assurance and NAERSA pension. We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.
Sales Assistant (Christmas Temp)
About The Role Join us at Dealz during this festive period as a Seasonal Sales Assistant and help make the most magical shopping season of the year even brighter for our customers. As one of Dealz's Elves on the shop floor, you’ll be a festive ambassador for our brand, creating a warm, welcoming, and merry shopping experience every day. You’ll be part of a friendly and energetic team, keeping shelves stocked with all those essential items, delivering fantastic customer service, supporting deliveries, ensuring the checkouts run smoothly, and helping maintain a safe, tidy, and cheerful store environment. We're looking for team players with a positive, can-do attitude and a friendly approach. Good organisation and attention to detail, especially when working on the tills, are essential. Previous retail or customer service experience is a bonus, but not a requirement. We’ll provide all the training you need to help you shine, because every member of our team plays an important part in making this, the most wonderful time of the year, a success. This role will start soon and last until the end of December, and we may require you to work different shifts based on store needs, therefore flexibility is key. We offer rewards that go beyond the payslip, including: 10% employee discount card with increased discount events over the year. Celebrate your birthday, you’ll get an extra day off for your birthday. 30 days holiday a year inc banks, rising by one day a year up to 33 days. We put wellbeing first through our partnership with Retail Trust which gives you and your family access to a fantastic range of resources. My Staff Shop, giving you an amazing number of discounts and shopping vouchers. For those unexpected moments, our partnership with a financial wellbeing platform enables you to access up to 50% of your monthly earned wages early, along with savings and financial advice. If your role turns permanent with us we have training and development opportunities as we want you to grow your career, be that through one of the qualifications we offer or internal programmes, Sales Assistant can be just the first step. Plus, life assurance and NAERSA pension. We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Production Manager
Location: Based at our state-of-the-art custom designed facilities in Craigavon Working Hours: 08:30 – 17:00 Monday – Friday(flexibility will be required, to include meeting routinely with nightshift teams and other meetings) Salary: Highly Competitive plus excellent benefits package Business Unit : Almac Pharma Services Ref No.: HRJOB11615 The Role Almac Pharma Services manufacture medicines in tablet, capsule and powder form, pack commercial drug products into bottles, blisters and sachets and provide leading packaging solutions for medical kits, vials and syringes. A career at Almac provides an opportunity to play a key role in delivering life-changing medicines to patients worldwide. You will join a collaborative, high-performing environment where leadership, innovation and quality are at the heart of everything we do. We are now hiring a Production Manager to lead and develop our Packaging Operations team. This is a senior leadership role reporting directly to the Associate Director of Packaging Operations, with responsibility for overseeing Production Shift Managers, Production Supervisors, and Production Teams. The ideal candidate will be a strong, visible leader with extensive experience in Packaging, Manufacturing or Operations, together with strong people management and interpersonal skills. The Production Manager will lead the day-to-day activities of multiple packaging operations, ensuring the right people, processes and priorities are in place to deliver against customer requirements. You will review production schedules, align resources to meet demand, monitor key performance metrics and take action as needed and collaborate with cross-functional teams to resolve issues and ensure cGMP compliance. You will support audits, customer visits, and regulatory inspections, ensuring the department operates to the highest standards and will coach and develop your leadership team to ensure strong performance management and capability development across the department. Key Requirements: · Degree level qualification · Significant management experience within a packaging or manufacturing operation · Experience working in a Pharmaceutical or other regulatory environment. · Strong experience of performance management, including KPI monitoring and analysis (e.g. OEE, variances) · Excellent leadership, organisational and communication skills and ability to engage and motivate large teams · Experience of customer interaction and supporting audits or client visits Additional Requirements: · Applicants must be eligible to work in the UK · This role may require coverage beyond normal working hours. It is a condition of your employment that you can fulfil this requirement of the role. Refer to the attached Job Description and Person Specification for further information on the role and responsibilities and for a full list of essential and desirable criteria. Please ensure your CV demonstrates how you meet the required criteria prior to submitting your application. Why Build Your Career at Almac? At Almac, our people are at the heart of everything we do. Your future matters — and our approach is simple: we support, develop and reward our people, build fulfilling careers and together we advance human health. Find out more about our Support, Develop, and Reward initiatives here: https://www.almacgroup.com/careers/life-at-almac/ Ready to Make an Impact? Join a company where no two days are the same, where you will be challenged, supported, and empowered to drive real change. Apply today and take the next step in your career with Almac. Apply Now For further information relating to the essential and desirable criteria, please review the person specification attached to the online job posting. Apply online - please ensure your CV clearly outlines how you meet the criteria for this role. Please upload your CV in PDF format where possible. Closing Date Closing date for receipt of applications is 15thNovember, 2026 at 5pm. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Associate Director, Manufacturing
Associate Director – Manufacturing Location: Craigavon, UK Hours: 35 hours per week: Monday – Friday Salary: Competitive plus an excellent Bonus scheme and Benefits package Business Unit : Pharma Services Open To : Internal and External applicants Ref No.: HRJOB11993 Who we are: With over 55 years’ experience, Almac Pharma Services is an established, reliable and world leading outsourcing partner to the global pharmaceutical and biotechnology industry. The company provides tailored, quality-led and timely solutions from early and late phase pharmaceutical development, clinical and commercial drug product manufacture, product launch through to commercial packaging and global distribution. The Role: As Associate Director – Manufacturing, you will provide strategic leadership and technical direction across all GMP manufacturing activities within the Technical Operations Department. You will ensure operations are delivered safely, efficiently and in full compliance with regulatory and client requirements. Acting as the senior technical lead, you will oversee process and cleaning validation, support the introduction of new equipment, facilities and utilities, and provide expert technical guidance to clients. Through your leadership, you will help ensure products are consistently manufactured to the highest standards of quality. What you will need to be successful: Further Information For more information on the role responsibilities and the essential and desirable criteria, please review the job description attached to this job posting. This role will require coverage beyond normal working hours as and when required. It is a condition of your employment that you can fulfil this element of the role. How to apply Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Why Build your career at Almac? A fantastic salary and benefits package is available, including annual bonus, generous holiday allowance, healthcare reimbursement scheme, and a rewarding role where your work contributes to the advancement of human health. At Almac, our people are at the heart of everything we do. Your future matters — and our approach is simple: we support, develop and reward our people, build fulfilling careers and together we advance human health. Find out more about our Support, Develop, and Reward initiatives here: https://www.almacgroup.com/careers/life-at-almac/ Closing Date We will no longer be accepting applications after 5pm on Friday 20th November 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Security & Safety Co-ordinator
KEY RESPONSIBILITIES Security & Safety Coordination Responsibilities • Support the day-to-day coordination of safety and security arrangements across the organisation's venues and operations, helping to ensure a safe, secure and welcoming environment for staff, visitors, contractors and customers. • Monitor and coordinate actions arising from safety inspections, security reviews, audits, exercises, incidents, near misses and risk assessments, ensuring matters are tracked and progressed with relevant departments. • Assist in the administration and maintenance of the organisation's safety management, security management, resilience and emergency preparedness arrangements. • Coordinate the scheduling, recording and follow-up of health and safety meetings, security meetings, emergency planning activities, exercises and associated action plans. • Maintain oversight of statutory compliance activities, certifications, inspections and planned reviews, supporting managers and operational teams to ensure requirements are met. • Support the collection, analysis and reporting of safety, security and compliance performance information, preparing reports, dashboards and updates for management and governance groups. • Assist with the coordination of incident reporting, investigations, corrective actions and lessons learned activities across the organisation. • Support the administration and coordination of venue emergency planning, business continuity and resilience activities. • Coordinate safety and security training records, competency records, exercises and awareness programmes, ensuring appropriate records are maintained. • Liaise with venue operations teams, contractors, partners, emergency services and external stakeholders on routine safety and security matters as required. Contract Coordination Responsibilities • Coordinate organisation-wide contract administration and governance activities, working with contract owners and departmental leads across all business functions to support effective contract oversight and compliance. • Maintain contract registers, key dates, review schedules, renewal programmes, actions and associated documentation, ensuring contractual obligations and governance requirements are appropriately monitored and managed. • Support contract review and assurance processes, liaising with relevant stakeholders to coordinate reviews, monitor actions, identify upcoming renewals and promote a consistent approach to contract management across the organisation. • Produce contract-related reports, dashboards and management information to support governance, assurance, compliance and business planning activities. Document & Financial Administration • Maintain document control processes, ensuring accurate record-keeping and compliance. • Process invoices, track expenses, and maintain routine financial documentation. • Monitor and report on departmental budgets. • Assist with preparing budget summaries or reports for management as required. Additional Requirements • Be flexible in undertaking additional duties as required by the line manager. • Work evenings, weekends and public holidays where required to support event delivery. All OTC staff are expected to: • Maintain excellent working relationships with other staff and volunteers. • Ensure the delivery of BEET to all our customers and be committed to the Odyssey ethos and objectives. • Be committed to and work in accordance with our Safeguarding, Health & Safety, Equality and other established policies and procedures. • Be flexible undertake such other duties that may be required including working evenings, weekends and public holidays. SELECTION CRITERIA Essential Criteria • Experience working within a safety, security, venue operations, or events environment, or in a similarly operational coordination role. • Strong organisational skills with the ability to manage multiple priorities and deadlines. • Proven ability to work both independently and collaboratively within a team environment. • Ability to maintain confidentiality and handle sensitive information with integrity. • Ability to collect, interpret, and present operational and performance data clearly. • Strong written and verbal communication skills for reports, meeting minutes, and stakeholder correspondence. • Experience in scheduling, meeting coordination, and document control processes. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and familiarity with SharePoint for document management, collaboration, and internal communications. • Experience supporting financial administration processes, including invoice processing, budget tracking, or expenditure monitoring. Desirable Criteria • Understanding of Health & Safety and/or Security principles, compliance requirements, and operational best practices, gained through work experience, education, training, or participation in relevant initiatives. • Familiarity with incident/event logging systems (e.g. Halo) or access control systems. • Experience planning, coordinating, or supporting events or multi-site operations. • Experience working with control room operations. • Experience supporting audits, inspections, or compliance assurance activities. • Experience coordinating or administering training programmes and maintaining training records. • Knowledge of KPI tracking, dashboard creation, and performance reporting. • Awareness of sustainability initiatives and operational best practices. • Experience creating internal communications content. Key Attributes Attention to Detail Organisational Skills Confidentiality & Integrity Risk & Compliance Awareness Clear Communication Stakeholder Management Data Literacy and Systems Proficiency Salary • Circa £25,750 per annum Benefits The Odyssey has a range of benefits which it offers to full and part time staff. • Free car parking. • 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop. • Complimentary tickets to Belfast Giants and friends & family access to W5. • Holidays commence at 31 days per year rising to 34 [prorata for part time staff.] • Company paid social events. • Contributory pension scheme, life assurance and paid sickness benefit. • A comprehensive health cash plan plus Winter Flu Vaccination Scheme. • Salary Sacrifice including pensions, holiday and cycle to work schemes. • Training opportunities.
