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Sort by: relevance | dateConsultant General Adult Psychiatrist, Crisis Resolution
This appointment will be to the Crisis Resolution Team, Donegal Mental Health Services under the Public Only Consultant Contract 2023 on a full time basis of 37 hours per week. This post is located in Letterkenny, Co. Donegal and provides a service to adults in Co. Donegal Desciption: This is a new development post in Donegal Mental Health Service, the post holder will develop a Crisis Resolution Service to offer an alternative response to inpatient admission, when appropriate, in line with the National Model of Care for Crisis Resolution Services. CRS will have both a Crisis Resolution and Home Treatment team function, and an out of hours Community / Crisis café service Service provision will include: •Flexible and timely response to service users in crisis, with the support of an MDT – with time limited interventions •Domiciliary visits / patient review as dictated by clinical need with completed associated clinical paperwork / communication e.g. letters to GP / referrals as appropriate / clinical documentation / prescription writing, etc •Service lead and champion – includes involvement with the national steering group, and local service development •MDT support and team supervision •Development and maintenance of relationships with all relevant service stakeholders •Support / advice / pathway management with the Crisis / community café •Participation in the delivery of National Clinical Programs as appropriate to the service Contract type: 1 year Specified Purpose Contract Eligibility Criteria:
Medical Secretary
PRINCIPAL DUTIES AND RESPONSIBILITIES Professional Duties and Responsibilities: • The post holder will be expected to live CHI values and be child-centered, compassionate, progressive and will act with respect, excellence and integrity. • Maintain throughout the Hospital awareness of the primacy of the patient in relation to all Hospital activities. • Demonstrate behavior consistent with the Values of the Hospital. • Be responsible for the provision of administrative support services to their designated areas. • High volume Dictaphone typing is a core function of the medical secretary. • Report to the relevant Head of Department or their deputy. • Liaise with other members of the Team to ensure smooth overall running and efficiency of the Department. Provide the following administrative functions: • Provide efficient general administrative and secretarial support to the designated areas. • Liaise with Consultants and their Multidisciplinary Teams on an ongoing basis. • Data collection and report preparation as required. • Ensure correspondence with GPs/other Hospitals is dealt with within the appropriate timeframes. • Provide excellent customer service to patients, parents and other service users. • Manage queries via phone, email and in-person from patients, parents, clinicians, centre staff and other stakeholders. • Arrange meetings and take minutes as required. • Maintain efficient general office procedures as appropriate to the post. • Type, pull and file all general correspondence, charts, photographs, reports and documentation in relation to the work of the department. • Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner. • Cross-cover phone calls and reception desk duties when required. • Enter and maintain patient details on the relevant patient administration systems. • Collect and deliver internal and external mail to/from the hospital mailroom as required. • Maintain patient confidentiality on all aspects of patient care. • Participate in training, as required. • Order supplies for the Department as required. • Perform such other duties appropriate to the post as may be assigned by the Head of the Department or their nominee. The above is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties appropriate to the post which may be assigned from time to time and to contribute to the development of the post while in office. ELIGIBILITY CRITERIA, QUALIFICATIONS AND EXPERIENCE Essential Criteria: • Achieved Leaving Certificate/QQI Level 6 on the National Framework or equivalent qualification comparable to another jurisdiction. • Have a minimum of three years’ secretarial/administrative experience, some of which includes a patient-facing role. • Experience in Dictaphone typing. Candidates will be required to sit a medical typing test. • Proficiency in MS Office (Excel, Word, Outlook). Desirable Criteria: • Experience using iPMS Patient Administration System (booking appointments, adding/removing patients to/from waiting lists, updating outcomes, etc.). • Experience within an acute hospital setting. COMPETITION SPECIFIC SELECTION PROCESS HOW TO APPLY & INFORMAL ENQUIRIES Applications for this post must be accompanied by a cover letter setting out relevant experience that illustrates how the essential criteria listed above are met. The criterion for shortlisting is based on the requirements of the post, as outlined in the eligibility criteria. Please note that you must submit a cover letter with your CV. This forms part of your application and CVs will not be accepted without a detailed cover letter. The closing date for submission of CVs and cover letters is 19 May 2026 by 5 pm. Applications must be completed through the advertised post on CHI.jobs by clicking “Apply for Job”. Applications will not be accepted through direct email or any other method.
MRHP-- - Staff Medical Scientist, Microbiology
Staff Grade Medical Scientist - Microbiology (Molecular) MRHP-05-26-232 Midland Regional Hospital Portlaoise Location of Post: Midland Regional Hospital Portlaoise There is currently one permanent , whole-time Staff Grade Medical Scientist - Microbiology (Molecular) vacancy available in the Microbiology Department at the Midland Regional Hospital Portlaoise. A panel may be formed as a result of this campaign for a Staff Grade Medical Scientist – Microbiology (Molecular) from which current and future, permanent and specified purpose vacancies of full-time or part-time duration may be filled. Informal Enquiries: For further information about the role, please contact: Aideen Joyce Chief Medical Scientist – Microbiology Department Midland Regional Hospital Portlaoise Email: aideen.joyce@hse.ie Tel: 057 869 6270 HR Point of Contact: The HSE Dublin and Midlands is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Isabella Stewart HR Recruitment Officer HSE Dublin and Midlands Email: isabella.stewart1@hse.ie Purpose of the Post: In co-operation with the Senior Medical Scientist(s), clinical staff and the Chief Medical Scientist, the post holder will participate in the delivery of a quality laboratory service and development of molecular testing that supports the clinical needs of the Midland Regional Hospital Portlaoise patients / service users and is consistent with the Laboratory Quality statement, mission, vision, values and strategic plan of the organisation. Interdepartmental co-operation and team work is an essential component of providing an integrated Pathology service at the Midland Regional Hospital Portlaoise. Eligibility Criteria, Qualifications and / or Experience: 1. Statutory Registration, Professional Qualifications, Experience, etc. (a) Candidates for appointment must: - (i) Be registered, or be eligible for registration, on the Medical Scientists Register maintained by the Medical Scientists Registration Board at CORU. OR (ii) Applicants who satisfy the conditions set out in Section 91 of the Health and Social Care Professionals Act 2005, (see note 1 below*) , must submit proof of application for registration with the Medical Scientists Registration Board at CORU. The acceptable proof is correspondence from the Medical Scientists Registration Board at CORU confirming their application for registration as a Section 91 applicant was received by the 30th of March 2021. AND (iii) Have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office. AND (iv) Provide proof of Statutory Registration on the Medical Scientists Register maintained by the Medical Scientists Registration Board at CORU before a contract of employment can be issued. (Applicable to Section 38 applicants only) . 2. Annual Registration (*Applicable to Section 38 Applicants ONLY*) (i) On appointment practitioners must maintain annual registration on the Medical Scientists Register maintained by the Medical Registration Board at CORU. AND (ii) Practitioners must confirm annual registration with CORU to the HSE by way of the annual Patient Safety Assurance Certificate (PSAC). 3. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 4. Character Candidates for and any person holding the office must be of good character. Note 1* Section 91 candidates are individuals who qualified before the 31st of March 2019 and have been engaged in the practice of the profession in the Republic of Ireland for a minimum of 2 years full-time (or an aggregate of 2 years full-time), between the 31st of March 2014 and the 31st of March 2019 are considered to be Section 91 applicants under the Health and Social Care Professionals Act 2005. Note 2* For information in relation to the type of applicants – please click on this link: https://coru.ie/health-and-social-care-professionals/registration/what-kind-of-applicant-am-i-/ Post Specific Requirements: Demonstrate depth and breadth of post qualification experience in Microbiology as relevant to the role.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €460+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.40• €19.25 (Unsocial Hours) • €23.10 (Overtime/Sundays) • €30.80 (Bank Holiday) Year 2 • Basic Rate €16.20 • €20.25 (Unsocial Hours) • €24.30 (Overtime/Sundays) • €32.40 (Bank Holiday) Year 3 • Basic Rate €16.90 • €21.13 (Unsocial Hours) • €25.35 (Overtime/Sundays) • €33.80 (Bank Holiday) Year 4 • Basic Rate €17.90 • €22.38 (Unsocial Hours) • €26.85 (Overtime/Sundays) • €35.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Sales Support Executive
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent. Working Hours / Shifts: 40 hours per week, Monday to Friday from 8.40am to 5.20pm. What does this role involve? As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods. Some of the main duties of the role include: • Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits. • Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions. • Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery. • Provide administrative and data support to the sales team, facilitating efficient sales processes. • Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction. • Work closely with the wider sales team to strategise and coordinate sales efforts effectively. • Track existing sales orders and keep CRM up to date. • Support our customer support team when needed. Who can apply? Essential criteria: • Qualified to at least degree level or previous sales or marking experience. • Experience in dealing with customers, such as in retail or customer support. • Ability to build rapport with a diverse range of people. • Strong communication and interpersonal skills. • Teamwork skills and the ability to foster good working relationships. • Driven and self-motivated to hit and exceed targets. • Full UK driving licence and access to a car, as the site is quite remote. Desirable: • Experience with inbound sales or lead generation. • Previous sales, marketing, or administration experience. • Experience dealing with customers via phone. • Some understanding of a general sales cycle. How do I apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
