Jobs in Derry
Sort by: relevance | dateService Delivery Administrator
Northern Ireland Fire & Rescue Service (NIFRS) serves the entire community, a population of 1.9 million in an area of over 5,500 square miles. NIFRS has a proud tradition and history of serving the community with distinction. NIFRS wish to invite applications for the following role: Service Delivery Administrator- Job Ref N057/09/2026 NIFRS currently has a number of opportunities for Service Delivery Administrators across various locations. The successful candidates will provide a modern, efficient, professional, confidential and customer-focused administrative service to all functions within the relevant Area Command as well as to other internal and external customers, in accordance with the relevant NIFRS policies and procedures and relevant legislation. This is an excellent opportunity for suitably qualified individuals, the role comes with an excellent benefits package including on-site parking, flexible working, generous holidays and gym facilities. Hours of work; Currently 36¼ hours per week, Monday-Friday, 9.00am to 5.00pm. A Flexible Working Hours Scheme is in operation. In view of the level of this appointment, the postholder will be required to work in such a way as to fulfil the obligations of the post. There are currently six full time, permanent positions based at various NIFRS locations as outlined below: Eastern Area Headquarters, 6 Bankmore Street, Belfast, BT7 1AQ x 2 vacancies Southern Area Headquarters, 103 Thomas Street, Portadown, BT62 3AH Crescent Link Response Point, 10 Crescent Link, Derry / Londonderry, BT47 1FR Coleraine Response Point, 123 Eglinton Street, Portrush, BT56 8DZ Enniskillen Response Point, 214 Tempo Road, Enniskillen, BT74 6HR This recruitment and selection process will also be used to fill future vacancies, a reserve list will be created for 12 months should any additional fixed term, permanent, full time or part-time vacancies arise (offers of posts will be made in merit order). Salary: The salary scale is Scale 6. The salary range is currently £31,537 - £33,699 per annum (Under Review) All the information that you need in order to apply is provided in the candidate information pack. However, if you have any queries or require any further information please email: nifrs.recruitment@nifrs.org or telephone 028 9266 4221. Candidates should apply online and the closing date for applications is 12 noon on Friday 18th September 2026 We are an equal opportunities employer and we welcome applications from all suitably qualified persons, irrespective of age, gender, race, sexual orientation, disability, marital status, dependants, religion or political opinion. NIFRS is currently under represented by women, applications from this group is particularly welcome. Appointment will be made solely on merit
Grounds Maintenance Skilled Operative
Undertake horticulture, gardening, ‘heavy’ plant operation and general grounds maintenance works in Council facilities, public parks, sports grounds and similar open spaces, to the standards required. To present a courteous attitude at all times by assisting with the promotion of good working relationships between Council staff and members of the public. If and as required, deal with on-site complaints and queries or refer to your line manager as necessary. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements. Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council. PLEASE NOTE: Only application forms containing all the information which has been sought will be considered. The shortlisting panel will base shortlisting decisions on the information contained within the Essential Criteria narrative sections of the application form, however Desirable Criteria may be used. It is the applicant’s responsibility to provide sufficient relevant information including dates in this section of the form for each criteria. A reserve list may be established in order to fill future permanent and temporary posts that may arise for another similar vacancy within the following 18 months. Should a similar post become available within this time period, the post may be offered to those candidates on the reserve list, in order of merit, without the requirement for a further interview. The post may be offered on a full-time, part-time, permanent, temporary or fixed-term basis.
Customer Services – Customer Care
SECTION 1.0: JOB DESCRIPTION This job description sets out the scope of the role of a Customer Services in the Customer Care Department at MCL Insurance Services (Ireland) Ltd, together with the main duties of the post at the date when it was completed. It does not include or define all the tasks which the post holder may be expected to carry out. Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out duties as required by their line manager. SECTION 2.0: REPORTING TO Quality Control and Customer Care Manager. SECTION 3.0: LINE REPORTS None. SECTION 4.0: SCOPE OF ROLE To oversee all matters relating to Complaints and ensure the company follows all regulatory requirements when dealing with and handling complaints. You will ensure the business is fulfilling its obligations with regards to the regulatory requirements. You will receive and respond to all formal complaints and data access requests relating to the Internet business. You will also oversee all matters relating to telephone calls received through the cancellation line. SECTION 5.0: LOCATION The position will be office based although there may be a requirement to attend training courses from time to time. SECTION 6.0: MAIN RESPONSIBILITIES 6.1 Administration 6.1.1 Check thoroughly all documentation before dispatch, ensuring queries are raised and amendments completed. 6.1.2 Send emails on a daily basis. 6.1.3 Handle all complaints. 6.1.4 Ensure, at all times, that interactions with customers, verbally or in writing, comply with the requirements of the Financial Conduct Authority (FCA), Central Bank of Ireland and Data Protection Act. 6.1.5 Check quote system for accuracy. 6.1.6 Handle all underwriting referrals generated within the Contact Centre. 6.1.7 Work with the Compliance Officer to make sure that all bulletins are returned and filed in the bulletin folder. 6.1.8 Complete a daily workflow sheet and give to your immediate line manager at the end of each day. 6.1.9 Complete work accurately, be mindful of fraudulent activities and report any suspicions immediately 6.1.10 Review Trustpilot scores monthly and report the results to management. 6.1.11 Complete work accurately, be mindful of fraudulent activities and report any suspicions immediately 6.2 Training 6.2.1 Highlight areas of good practice that can be implemented across the business. 6.3 Customer Care 6.3.1 Handle complaints arising within the Contact Centre and Processing department 6.3.2 Handle all written and emailed complaints. 6.3.3 Handle all complaints arising from Trustpilot. 6.3.4 Handle complaints received from the Financial Ombudsman and liaise with Supervisor and Management for all such complaints. 6.3.5 Ensure that all complaints are handled and administered in line with the complaint’s procedure. 6.3.6 Ensure that our dealings with customers are in line with the company’s Treating Customers Fairly (TCF) standards. 6.3.7 Handle all calls received through the company cancellation telephone line. 6.4 Health & Safety 6.4.1 Compliance with Health & Safety policy and procedures. 6.5 General 6.5.1 Ensure that you maintain up to date product knowledge and attend all training sessions as and when required. 6.5.2 To attend any staff meetings as and when required. 6.5.3 Ensure compliance in all activities in accordance with the Company’s Equal Opportunities Policy. 6.5.4 Conduct all activities with confidentiality and in accordance with the requirements of Data Protection Legislation. 6.5.5 To devise and deliver any requisite training within your remit for all staff. 6.5.6 Undertake any other duties or as required, that are within the competence of the post holder and conducive to the effective delivery of the role. SECTION 7.0: ESSENTIAL QUALIFICATIONS AND EXPERIENCE • Minimum of 2 passes at GCSE at Grade ‘C’ or above, or equivalent / higher qualifications (including English Language and Maths related subject). • Excellent communication skills both written and verbal. • Experience and proven knowledge of Call Handling Systems. • Excellent knowledge of Complaints handling, FSA and TCF rules & regulations. • Excellent working knowledge of claims handling processes. • Able to demonstrate a high level of confidentiality. • Minimum of 1 years’ experience in Personal Lines or minimum of 2 years relevant experience of handling complaints within a customer-based environment. • Excellent and proven decision-making skills • Desirable: Working towards III exams. SECTION 8.0: KEY BEHAVIOURS • Bright, highly self-motivated and driven • Ability to solve problems quickly and completely • Team Player • Must be very security conscious • Reliable, flexible, and co-operative • Diplomatic and tactful • Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence. SECTION 9.0: CONFIRMATION AND SIGNATURE I am aware of the roles and responsibilities expected for the position of Customer Services – Customer Care and the qualifications and skills required to perform the duties as expected.
Office Admin Support
Optigear Ltd, a division of the Galetech Group, specialises in the international collection, maintenance, and refurbishment of gearboxes for the wind, rail, marine, and mining sectors. Our clients are located throughout the EU and the UK. We are seeking a proactive and detail-oriented Office Admin Support to join our team. This role is ideal for someone who enjoys a dynamic environment and is looking for flexibility in working hours. The successful candidate will support day-to-day administrative operations, assist in purchasing processes, manage documentation, and maintain accurate records of invoices and delivery notes. Experience with MRP systems would be beneficial. Key Responsibilities
Logistics Supervisor
About Vertiv Vertiv designs, manufactures, and services critical digital infrastructure that powers data centres, communication networks, and industrial applications worldwide. Position Summary The Logistics Supervisor is responsible for leading the day-to-day logistics operation, ensuring the efficient movement of materials, finished goods, and shipments while maintaining high standards of safety, quality, accuracy, and delivery performance. The successful candidate will supervise a team of warehouse and logistics personnel, coordinate daily workloads, and work closely with Production, Planning, Procurement, and Customer Service to support manufacturing operations. Key Responsibilities
Project Worker
Why work at Barnardos? Are you a purpose driven individual who is passionate about making a difference and helping some of society’s most vulnerable children? At Barnardos, we pride ourselves on delivering impactful services that make a difference to the lives of children and families across Ireland. We believe that childhood lasts a lifetime. As trauma informed specialists our core purpose is to provide the necessary support for children to overcome childhood adversity, embedding a trauma informed ethos and practice into every service we provide. What we can offer you? As a Project Worker we appreciate the value of your time when providing essential support to our services, that’s why we have the necessary support structures and network in place that will allow you to make a real impact on the lives of children across Ireland. We also offer the following: CORU: Applicants with Social Care or Social Work qualifications must be registered or eligible for registration with CORU. Applicants who are currently in the process of registration under CORU’s transitional arrangements (grandparenting route) can be considered. A full driving licence and access to the use of a suitably insured vehicle is essential. The post-holder is initially assigned to work in Edenderry but may be required in the future to work in other locations in the Midlands area in line with organisational needs. Barnardos is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Domiciliary Home Careworkers
Job Opportunity Derry/Londonderry Home Care Workers – Morning Runs (7am-2pm), Tea Runs (2pm-7pm) & Bed Runs (7-11pm) available. Ref: W/HCW/D/2195 £13.00 per hour (Mon-Fri plus Mileage) £13.60 per hour (Sat & Sun plus Mileage) Part-time (12hr/20 hour) & Full-time contracts Requirements: Experience of caring in a formal/informal setting Full Driving Licence Access to Car Interested? A full job description and details of how to apply can be found at: https://bryson.getgotjobs.co.uk/home Or call us on: 028 7132 1989 Closing date: 30th September 2026 at 12pm “Please note a satisfactory Access NI Enhanced / Standard disclosure or Garda Clearance is required prior to commencement of employment” We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Facility Services Assistant
Purpose and Function of Post To provide a general housekeeping service including cleaning and caretaking duties within the Council Offices, and Council Depot building, Ballyronan Road, Magherafelt in order that it is kept and maintained to the highest standards of cleanliness and service, whilst providing support to services by way of housekeeping arrangements through the provision of hospitality for meetings and engagements within the buildings. Principal Duties and Tasks Performed: 1. General facility cleaning duties to tidy and dust offices and public areas of the building, vacuuming, including periodically cleaning of the areas not in public use including display cabinets and other offices. 2. Clean toilet facilities on a daily basis, replenish stock, empty bins and mop floors. 3. Prepare, clean, set up and set down rooms for meetings and functions within the building extending to room layout, screens where required and seating arrangements 4. Responsible for the emptying of bins from offices and rooms throughout the building 5. Maintain, keep an inventory and storage of cleaning agents, chemicals and other equipment as required within the secure areas for same. To arrange for orders to be placed for replacement stock. 6. Responsible for (i) weekly flush of water system in line with legionella control requirements and (ii) fire alarm system weekly checks, maintaining records of same. 7. Set up, review and maintain records of cleaning equipment and materials within the building identifying and registering signs of wear and tear requiring the attention of property services through line management and established system for logging issues. 8. Maintain and keep to a high standard entrance(s) to the building, ensuring they remain free from litter and glass cleaned. 9. Provide housekeeping duties for meetings including set-up, and providing tea and coffee as required, followed by room set down preparing the room for the next meeting or engagement 10. Assist, as required, in the provision of tea and coffee for corporately organised staff events or initiatives within the building. 11. Responsible for keeping the staff kitchens facilities clean and tidy, ensuring checks at intervals throughout the day particularly throughout and after staff breaks and lunch. 12. Maintain stock control records to undertake stock control of kitchen, cleaning supplies, kitchen crockery, equipment and utensils. 13. Ensure the maintenance of and safe usage of staff kitchens by council staff, caterers and others. Where faults occur, these are recorded appropriately. 14. Undertake day-to-day porterage duties as required to meet the needs of Council Services. 15. Act as keyholder for facility (including attendance at emergency and out-of-hours alarm call outs and will be responsible for maintaining associated records). Ensure in the morning that gates and building are open and in the evening that lights and appropriate equipment are switched off, windows, doors, gates are closed, offices are secure and alarm system is activated. 16. May be required on occasions to service evening meetings/functions. 17. Act in accordance with the Code of Conduct for Local Government employees. Undertake the foregoing duties in such a way as to enhance and protect the reputation and public profile of the Council. 18. To take reasonable care for your health and safety and have regard to other persons who may be affected by the performance of your duties, in accordance with the provisions of Health & Safety legislation, and Council Codes of Practice and Procedures. 19. To exercise proper care in handling, operating and safeguarding any equipment or appliance provided, used in the performance of your duties. 20. To carry out any other reasonable duties and responsibilities within the overall directorate commensurate with the grading and level of responsibilities of the post. Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post. Person Specification Essential Criteria Applicants must, as at the closing date for receipt of applications: 1. Possess the right to work in Northern Ireland at the time of application 2. Previous cleaning or caretaking experience 3. Good written and verbal communication skills Desirable Criteria 1. Experience working with the general public. 2. Knowledge of COSHH regulations The successful applicant must be prepared to undertake any necessary training relevant to the post, eg COSHH etc
Administrator
Responsibilities Skills / Experience General Role Expectations • Ensure the smooth running of the Homes and Communities Team providing cover and assistance for staff where appropriate. • Ensure detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. Collate customer feedback. Raise any issues or concerns to line manager. • Delivering a great customer service experience, acting in a professional and always understanding manner when liaising with external and internal customers in person, on the phone or via written correspondence. • Be proactive in seeking improvements in Woven’s service delivery for the benefit of our tenants and service users. • Assist in the preparation of reports and statistics. Producing monthly performance reports and KPI information as required. • Registering and responding to complaints in accordance with the Association’s policy. • Provide administrative support relating to the Housing register, rent accounts, voids, the allocation of properties and anti-social behaviour for example. • Update Housing Management Systems, typing letters, mail merges and updating of spreadsheets. • Ensuring all records are maintained in accordance with quality system requirements, data protection legislation and that confidentiality of records is always maintained. • Ensuring filing and electronic filing is actioned and kept up to date. Essential • Experience of working with internal and external stakeholders, e.g. tenants and/or customers, in a confidential and professional manner. • Experience of dealing with difficult customers. • Proficient in the use of Microsoft Office applications including Outlook, Word and Excel. (demonstrated by work examples) • Experience of working on own initiative and working effectively as part of a busy team. Desirable • Experience of housing administration either in the public or private sectors. • Experience of using a Housing Management Information System to input and retrieve data and generate reports. Values and Behaviours People – Listen to customers to understand their experience and champion their needs; work flexibly with team to meet the needs of the customer and the business; promote adherence to relevant policies, procedures, regulations and legislation, including security, equality and diversity and health and safety. Integrity – Demonstrate and follows the core values of the Association in own activities and behaviour; respects confidentiality; uses resources effectively and efficiently. Quality – Reviews working practices to come up with ideas to improve the way things are done; co-operates with and be open to the possibilities of change and consider ways to implement and adapt to change in own work; is constructive in raising issues with managers about implemented changes and the impact these are having on service. Integration – Listens in order to understand the requirements of others without making assumptions; treats others fairly, impartially and as individuals; actively seeks input from a diverse range of people; recognises their role in creating a workplace environment that encourages equality, diversity and inclusion; promotes an environment where others feels respected. Engagement – Proactively contributes to the work of the whole team; seeks help when needed to complete own work effectively; Is open to taking on different role; listens to the views of others, show empathy and sensitivity towards others. Qualifications: Essential • Hold a Level 2 qualification or equivalent and a minimum of one years’ *relevant experience providing reception / administrative support in an office environment. OR Two years’ *relevant experience providing reception / administrative support in an office environment. *Relevant experience must include: • Updating and keeping accurate records • Typing letters • Mail merges and updating of spreadsheets • Arranging and servicing meetings required including taking of minutes. • Working in partnership with the other members of the team to ensure cover during office hours. • Following policies and procedures clearly and having the forethought to highlight necessary amendments, ensuring documentation is up to date. • Assisting in the preparation of reports and statistics Skills & Abilities (to be tested at interview) • Ability to deal with members of the public and staff at all levels both face-to-face and over the telephone. • Effective organisational and administration skills. • Ability to work to and meet tight deadlines and to effectively prioritise own workload. • Ability to cope under pressure and remain in control in difficult / stressful situations. • Ability to deliver high levels of accuracy with attention to detail.
Higher Executive Officer
What is the Higher Executive Officer Role? The Higher Executive Officer (HEO) role requires individuals who can balance operational leadership with strong analytical skills, sound judgement and a clear commitment to public service values. Acting as a vital link between senior management and operational teams, their work ensures the effective implementation of policy, reform, and service delivery on the ground and provides support in managing large projects, budgets and developing government policy. They are expected to operate confidently in complex environments, represent their area in cross-departmental and senior-level settings, and ensure the effective implementation of policies, programmes and services while managing resources responsibly. The Civil Service is now recruiting for suitably qualified and committed individuals to take up the role of HEO. This is an exciting opportunity for talented and enthusiastic individuals who are looking to embrace new challenges, do purposeful work and make a real difference to the Irish State and its people. HEOs are experienced middle managers who play a critical role in leading teams, managing delivery and supporting departmental and cross-government priorities. Reporting to an Assistant Principal Officer, HEOs play a key role in implementing policy and strategy and in delivering a world class service to the State and to the people of Ireland. HEOs in the Civil Service contribute to the Renewal 2030 Strategy and the Better Public Services programme, helping to realise a vision of a more unified, professional, responsive, open and accountable Civil Service that delivers a world-class service to the State and the people of Ireland. Key Duties and Responsibilities: Depending on the Civil Service organisation, the following is an overview of the type of responsibilities and tasks required of the successful candidate(s) at HEO level: Providing strong team leadership, offering direction, motivation and support to drive high performance and continuous improvement; Applying robust analytical, critical thinking and problem-solving skills to inform policy development, operational decisions and organisational priorities; Managing competing demands effectively, planning and prioritising in a dynamic environment to meet tight deadlines; Exercising sound, evidence-based judgement, making balanced and well-reasoned recommendations; Maintaining high standards of governance, accountability and customer service, contributing to a culture of integrity and public service excellence; Building productive working relationships with colleagues, senior management and external stakeholders to enable effective cross-functional delivery; Communicating clearly and professionally, tailoring messages for different audiences across written, verbal and digital channels; Managing budgets, resources and corporate responsibilities in their area in line with Departmental procedures and Civil Service obligations; Supporting learning, development and capability building, fostering a culture where staff can grow, innovate and thrive; Operating effectively in hybrid and evolving work environments, ensuring team cohesion and clarity of purpose; Demonstrating flexibility, resilience and the ability to adapt to a changing work environment; Dealing with sensitive and confidential information. The above job description is a guide to the general range of duties of the successful candidate. It is not intended to be definitive or restrictive. Why Apply for the Role? As well as a rewarding and challenging career, some of the benefits of working as a HEO include: Competitive salary, starting at €60,029 with yearly increments for satisfactory performance; 29 days of annual leave per year; Public Sector pension; Opportunities for promotion through internal, interdepartmental and open competitions; Subject to business needs and a satisfactory probationary period; Flexible working with a commitment to work-life balance and a family-friendly workplace (including work-sharing arrangements and a wide variety of special leave options); Facility to apply for Shorter Working Year Scheme; Facility to apply for career breaks; Learning and development opportunities; Access to well-being programmes to support a healthy work-life balance; Opportunity to avail of the ‘Cycle to Work’ scheme, and the tax saver public transport pass; Opportunity to join the Public Service Credit Union; Contribute to purposeful work that positively impacts citizens, communities, and society. On the closing date of 10 September 2026, to be eligible for consideration, a candidate must satisfy the following requirements: Possess a Leaving Certificate at Level 4 or above; or hold a minimum Level 4 qualification, major or minor award on the National Framework of Qualifications (or equivalent as per NARIC Ireland). Possess a minimum of three years’ relevant management experience. Demonstrable experience in: a. managing workloads, projects or processes in a complex, fast-paced environment; b. strategic thinking, using sound judgement to make well-informed decisions; c. researching and analysing information to support decision-making in a timely manner; d. working collaboratively with internal and/or external stakeholders in multidisciplinary environments; e. creating an inclusive team environment and creating opportunities for knowledge sharing; f. self-motivation, setting own targets and dealing with multiple demands while producing high quality work. Essential Requirements: Candidates must also be able to demonstrate that they possess the capabilities/skills identified as necessary for effective performance at this level, as outlined in the Capability Framework for Higher Executive Officer in the Civil Service.
