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Financial Accountant
Role Requirements Role Requirement 1 Financial Management & Reporting CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Assistant Principal – Policy Analyst/Economist
The Role The role of Policy Analyst / Economist in the Irish Government Economic and Evaluation Service is an important one, and the work will be varied and challenging. Under the general direction of the Head of Unit in the employing Government Department, and by reference to the Work Programme of the Unit, the Policy Analyst / Economist will be expected to take responsibility for specific work areas and manage a small team. Successful candidate(s) will be capable of drawing on their experience and expertise in analysis to inform evidence-based policy and decision making. The ideal candidates will be self-starters, capable of continuous learning, with a strong interest in the wider economic, political and social environment. Principal Duties and Responsibilities of the Role There are IGEES Policy Analyst/Economist roles in every Government Department. The work varies depending on the requirements of the role and the Department, but typically covers one or more of the following: • Contributing to national policy development across a wide range of areas; • Managing a work programme of policy analysis and evaluation of public policy initiatives; • Managing and developing graduate policy analyst/economist staff; • Briefing and advising senior officials and Ministers; • Using data and economic tools and techniques to conduct policy analysis and evaluation; • Contributing to appraisals and evaluations of significant areas of expenditure in line with the Public Spending Code & Infrastructure Guidelines; • Providing economic advice and guidance to support Government; • Contributing to relevant internal and external conferences and events. Please note: The above is a general guide to the key duties and responsibilities of the role and is not an exhaustive description. Other duties and responsibilities appropriate to the role may also be assigned from time to time. Vacancies and Office Location Currently a number of immediate vacancies exist for the position of Assistant Principal – Policy Analyst/Economist in IGEES. Candidates who are successful will be placed on a panel, in an order of merit. Immediate and future vacancies which may arise for this role will be filled from this panel while it is in operation. IGEES analysts work in all government departments and a number of public sector organisations including the Revenue Commissioners, the Agri-Food Regulator, the Electoral Commission, the Irish Human Rights and Equalities Commission, the Parliamentary Budget Office and the Data Protection Commission. Candidates will initially be assigned to the IGEES Central Unit in the Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation (DPER). DPER will determine which Departments candidates are assigned to. Please note: It is likely that most vacancies that arise over the lifetime of the panel will be in Dublin. It is not envisaged that appointments will be made from this competition after May 2028. Working Environment Candidates should be aware that requirements in relation to hybrid working will depend on the assigned Department/Office and will be in line with the employing organisation’s Blended Working Policy. Training and Development IGEES is strongly committed to continuous learning and development and offers an exciting, interesting and demanding career opportunity. It is part of a reforming Irish Civil Service, one that is founded in principles of public service, independence, integrity and impartiality. Key to the development of IGEES is the continuous development of its staff so that relevant economic, evaluation and analytical skills are maintained and enhanced. This will involve attendance at advanced training modules, short specialist courses, etc. It may also involve the participation in conferences/seminars, pursuit of further academic qualifications, completion of assignments and short periods of secondment to relevant international bodies/institutes. Please note: Mobility Staff mobility is an important element of capacity building and staff development within IGEES. As part of the normal course of career and professional development, staff are expected to move on a regular basis to other IGEES units across Government Departments. Salary Range: €83,113 - €103,576 Essential Candidates must have on or before 24th of September 2026: a) A qualification at Level 8 (minimum 2.1 honours degree) on the National Framework of Qualifications (NFQ) (or NARIC Ireland Foreign Qualifications equivalent) in a relevant discipline such as Economics, Social Science, Policy Analysis or Statistics or b) A post graduate qualification at Level 9 on the NFQ or NARIC Ireland Foreign Qualifications equivalent in a relevant discipline such as Economics, Social Science, Policy Analysis or Statistics AND At least 2 years’ relevant experience of working as a policy analyst and/or economist. Candidates must also demonstrate: Strong quantitative and analytical skills with a track record in delivering high-quality outputs; A proven ability to identify and access appropriate data sources and to analyse, evaluate and disseminate relevant material; A track record in conducting policy analysis and/or evaluation work, and in developing clear insights, practical strategies and solutions based on such analysis; The ability to balance economic issues with the wider social and political environment in the national interest; The ability to think clearly, analytically and rationally about policy issues; Good people and/or project management skills; The ability to manage, prioritise and progress multiple projects and work activities in a fast-paced environment, including the ability to accurately estimate time parameters, anticipate obstacles and make contingencies for overcoming them; Excellent oral and written communication skills with the ability to present complex constructs in an accessible, logical and comprehensive manner to both an expert and non-expert audience; Excellent interpersonal skills with a proven capacity to effectively engage, collaborate and foster positive working relationships with both colleagues and external stakeholders; Motivation, flexibility and willingness to adapt, positive contribution to the implementation of change and capability of using own initiative as and when appropriate; Resilience, positivity and perseverance in the face of ongoing challenges; Strong IT skills with proficiency in Microsoft Office applications; An ongoing commitment to Continuous Professional Development. In addition to the above, candidates must also be able to demonstrate the Key Competencies (outlined on pg. 8) identified for effective performance in this role. Desirable • Experience of using a wide range of relevant information sources, research tools, and data analysis software such as Stata, R, Python, SAS, SPSS. Please note: Qualifications/eligibility may not be confirmed until the final stage of the process, therefore, those candidates who do not possess the essential requirements, on or by the dates as specified, and proceed with their application are putting themselves to unnecessary effort/expense and will not be offered a position from this competition. The onus is on the candidate to ensure they fulfil the eligibility requirements as set out. publicjobs reserves the right to deem an applicant ineligible at any stage if it is apparent that the candidate does not hold the required eligibility/qualifications e.g. from the submitted application form. Candidates who are unable to demonstrate that they hold/will hold the required qualification(s) by the deadline specified may be withdrawn from the competition at any stage. An invitation to tests, interview or any element of the selection process is not acceptance of eligibility. Candidates who are placed on a panel and come under consideration for a position will be required to provide documentary evidence of their eligibility, including qualifications. Please be aware a transcript of results may be required; therefore, the onus is on candidates to have this information available if requested by publicjobs. Eligibility to Compete and Certain Restrictions on Eligibility Citizenship Requirement Eligible Candidates must be: (a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 41 permission or stamp 5 permission. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for re-employment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Environment, Community & Local Government (Circular Letter LG(P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for reemployment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment.
Service Delivery Administrator
Summary of Responsibilities: Administration of internal systems, including training of staff, development of supporting documentation and associated materials in line with end users’ requirements. Responsible for proactively managing competing diary demands, using initiative to resolve issues within agreed deadlines, producing and maintaining annual leave planners/matrix, coordinating the scheduling of meetings and events, providing note taking support, ensuring all required resources are assigned and completing and issuing the appropriate paperwork. Responsible for updating Officer Rota changes for leave requests, sickness periods and Training Course dates and escalating to relevant Officer if there is an impact on fire cover. Responsible for the day-to-day Area Command administrative duties, ensuring all tasks are efficiently and effectively carried out, including managing, maintaining and updating all relevant electronic and paper records and filing systems. Preparation of reports and creating presentations and other official documents in a timely manner to meet deadlines, ensuring information is presented in line with NIFRS corporate image and in an engaging format. Act as the central point of contact for internal and external communication, engaging with colleagues across all levels of the organisation, ensuring accurate information exchange, effective liaison and appropriate escalation of unresolved queries. Provide direction and support to operational and non-operational staff by creating, developing, reviewing and making recommendations for work flow processes, step by step guides and general information, including designing and delivering local training for key tasks and systems within the Area. Assist the Area Management Team with the coordination and development of the Area, Station and Watch Assurance Reports, Annual Objectives, and Performance Indicators ensuring that the required standards of NIFRS are maintained. To assist with the administration and maintenance of the Area Risk Register. Provide administrative support to the Investigating Officer in relation to complaints received. Maintain Accident & Injuries database so that current and outstanding accident reports can be tracked and forwarded to H&S Department. Report defects via Oakleaf and follow up with Facilities and Assets to ensure remedial work is carried out. Record and issue station access keys to contractors ensuring security is maintained. To undertake administrative and project related duties as directed by the Service Delivery Business Manager (SDBM), using the principles of good project management. Electronic Recording Availability System (ERAS) Manage the ERAS to include user administration, system access and updates to employee records in line with contractual and operational requirements. (This point requires specific system access and applies only to the nominated administrative employee within the Area Command). Ensure timely updates on the ERAS to reflect operational personnel booking on/off duty, to ensure Regional Control Centre have accurate information to support appliance mobilisation. Provide a Helpdesk function for operational personnel to provide troubleshooting assistance for users regarding ERAS by diagnosing and resolving routine issues, escalating complex problems to appropriate technical team. Financial Responsible for issuing and reconciling petty cash as required, including completing necessary paperwork and forwarding to accounts in accordance with financial regulations and governance. Support procurement processes in line with policy, ensuring timely sourcing, ordering and receipt of goods and services, including resolving supplier issues. Administer and support the development of systems/procedures for tracking budgetary expenditure, including procurement, wages, returns and financial processing. Provide regular updates to support the SDBM in identifying overspends. Maintain office supply inventory which includes ordering, maintaining stock, issuing supplies, tracking inventory and completing quarterly stock takes. Collates monthly stock return for Finance Dept. Ensure paperwork is accurate and processed in a timely manner in relation to travel and subsistence claims, refund of expenses etc. checking for anomalies and process to the relevant Department for payment. Confidential/Personnel Administration Monitor and facilitate movements of On Call personnel for substantive and temporary promotions, reversions and resignations. Responsible for the allocation of Post ID information to new On Call personnel. Keep accurate and up to date knowledge, record movement of staff and their roles on relevant systems including Gartan, forwarding of accurate information to relevant departments and updating personal files. Administer and support the development of systems/procedures for management of sensitive/personal information and all associated SC forms. Provide administrative support for all Attendance Management and Occupational Health services within the Area. Support the Group Commander by administrating and populating the Area Plan for 12 months of On Call Local Training days onto the Learning Management System (LMS) MS and recording attendance. Responsible for processing all On Call leavers (e.g Retirements, Resignations or Ill Health Retirements) in line with procedures, ensuring accuracy. Provide administrative support to the Group Commander People and Culture in relation to risk assessments for consideration by the Reasonable Adjustment Panel, to include collating relevant information and documentation to support this process. Provide a strictly confidential secretarial service to Officers facilitating a range of meetings in relation to employee relations matters, such as investigation, discipline, absence and other meetings. Community Risk Management Liaise directly with external partner agencies regarding Community Risk Management matters, ensuring accurate and timely returns are made in line with statutory requirements. Allocate relevant premise files to Officers for consultation purposes. Identify premises due for Audits, allocate to Protection Officer and type correspondence relating to premises, including all legal documents within Local Performance Indicator deadlines. Administer Safety Initiatives, ie Community Advice and Support Team (CAST), Safety Team, Home Fire Safety Checks, Strategically Targeted Areas of Risk (STAR), etc. this includes the restocking of Safety Team packs, smoke alarms and leaflets and updating of stock records. Process Home Fire Safety Check referrals and smoke alarm installation requests accurately, including sensory alarms. General Duties Provide support to the Service Delivery Business Manager during periods of leave/absence, carrying out delegated tasks. Ensure the accuracy, currency and confidentiality of data across all tasks and systems, while managing information in accordance with GDPR, GMGR and relevant security policies. Maintain an up-to-date knowledge of organisational policies and procedures impacting support and operational activity across the Area Command at both a corporate and local level. To undertake duties in such a way as to enhance and protect the reputation and public profile of the NIFRS. To promote, uphold and implement all NIFRS policies, plans and procedures and those relating to legal requirements such as equality, health and safety, data protection and freedom of information, etc. To direct and signpost managers and officers to the appropriate resource for issues outside the remit of this post. To ensure continued and effective working relationships with key stakeholders within NIFRS and external agencies. To undertake any other duties which may be assigned to meet organisational need and the change agenda and which are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined. Note: This summary of responsibilities and personal duties is not intended to be exclusive or exhaustive. The post holder may be required to undertake various other duties as deemed necessary and commensurate with the level of responsibility of the post. NIFRS reserves the right to update the Job Description to reflect the changing needs of the Service in consultation with the post holder. Knowledge, Skills and Experience Possess, as a minimum, a Level 3 qualification in a relevant subject (e.g. business administration, IT); and have at least one years’ experience of working in a demanding office environment, carrying out a range of business support tasks. OR Possess, as a minimum, 5 GCSEs at Grade C or above, or equivalent, to include English and Maths, and have at least three years’ experience of working in a demanding office environment, carrying out a range of business support tasks. OR Have at least five years’ experience of working in a demanding office environment, carrying out a range of business support tasks.
Grounds Maintenance Skilled Operative
Location: You will be based at either the Depot at Newmills Road, Coleraine, BT52 2JB or 9 Ballyquin Road, Limavady, BT49 9ET however, when required you will be asked to work flexibly throughout all Council depots and facilities, ensuring that resources are deployed effectively and in order to respond to service priorities and to facilitate professional development. Responsible for: The following functions and services, in accordance with the organisational structure and the staff employed to deliver these services. General grounds maintenance including but not limited to: • Grass cutting (eg pitches, bowling greens, tennis courts, golf courses, parks and open spaces) • Cemetery duties • ‘Heavy’ Plant Operation (excavators, telescopic handlers etc.) • Nursery duties including summer and winter planting • Maintenance of parks and open spaces • Assisting other departments Work pattern: 37 hours per week, Monday – Friday Monday – Thursday 8.00 am - 4.30 pm Friday 8.00 am - 1.00 pm By its nature the post will require flexible working, for eg work outside normal office hours, including evenings and weekends as required. Tenure: There are two permanent posts MAIN PURPOSE OF POST 1. Undertake horticulture, gardening, ‘heavy’ plant operation and general grounds maintenance works in Council facilities, public parks, sports grounds and similar open spaces, to the standards required. 2. To present a courteous attitude at all times by assisting with the promotion of good working relationships between Council staff and members of the public. If and as required, deal with on-site complaints and queries or refer to your line manager as necessary. 3. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements. 4. Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council. MAIN DUTIES AND RESPONSIBILITIES 5. Undertake a comprehensive range of multi-skilled practical tasks associated with the daily maintenance of grounds, preparation and marking out of all sports/playing surfaces using appropriate methods and equipment. This will include (but is not confined to) labouring, trench digging, fencing, drainage work, loading/unloading/delivery of materials etc and maintaining good housekeeping. 6. To give assistance, support and training within your remit to team members and others in performance of duties and responsibilities with an emphasis on Health & Safety. Includes wearing appropriate personal protective equipment, working at heights ensuring adherence to risk assessments, method statements and where necessary, completing dynamic on-the-job risk assessments. 7. Assisting gardener/green-keeper in a range of horticultural activities. 8. Cutting grass to specified standards in both sports and non-sports locations. 9. Operate construction plant such as excavators (rubber wheeled/tracked), tractors (utility 50HP+) and telescopic handlers taking responsibility for staff working in the vicinity. 10. Operate grounds maintenance machinery such as ride-on mowers, power tools, strimmers and associated plant. 11. Drive applicable Council vehicles including vans and lorries and other mechanical plant up to relevant C1 licence. Complete and maintain daily records sheets relative to the operation of the vehicle. Ensure the vehicle/plant is cleaned and maintained inside and outside as directed by the Team Leader. 12. Carry out all general grounds tasks, including turf care, planting, shrub and tree pruning, removal of grass cuttings, leaves and litter etc. 13. Undertake seeding, propagation, planting, mulching, tending and weeding of flower and shrub beds. 14. Use, where appropriate, chemical weed control under direction, complying with manufacturers’ instructions and COSHH regulations. 15. Undertake general maintenance to hard/soft landscaping, eg edging of paths and paved areas and replacement of bark. 16. Erect, inspect, maintain, dismantle sports and play equipment, play park equipment including the movement of goal posts. 17. Undertake constructional labouring work and the safe operation of a range of assorted tools and equipment, including, eg erection/repair of fencing and path laying. 18. Ensure the safe use of machinery necessary to the performance of all work. Includes safe operation, daily/weekly operational checks (oil/water) and ensuring same are kept clean and serviceable. 19. Assist Team Lead in completion of all necessary paperwork e.g. weekly timesheets; accident report forms, vehicle/plant log books, inspection records, work schedules, dynamic Risk Assessment, work schedules, chemical applications and vehicle/plant log books. 20. Cemetery duties including: excavating (mechanical/hand), re-opening, exhuming, attend committals, backfill and aftercare (sowing/turfing/grass cutting) of graves. 21. Cleaning, litter picking and general housekeeping duties. 22. As required, work flexibly with other works teams (outside of grounds maintenance) to ensure delivery of all Council services eg supporting delivery of Council events (including stewarding) and erection, inspections and minor repairs of festive lighting. 23. Support other agencies in times of emergency eg. filling, delivery and placing of sand bags in flooded areas or snow clearance from footpaths. 24. Report all accidents and near misses which may occur and report all incidents of damage to Council property/equipment. 25. In circumstances when littering is observed during the course of their duties pass the information to the Team Lead. 26. Carry out duties in all weather conditions unless it is felt health and safety is being compromised. GENERAL 27. By its nature the post will require flexible working to meet the needs of the service. This will also include attendance at meetings/training courses/tool box talks and any relevant working groups. 28. Act in accordance with the Code of Conduct for local Government employees. 29. Comply with and actively promote the Council’s policies and procedures, including those relating to Fair employment, Equal Opportunities and Health, Safety and Wellbeing. 30. Undertake the duties outlined above in a way which will enhance and protect the reputation and public profile of the Council. 31. Undertake any other duties as deemed appropriate to the achievement of the purpose and function of this post. 32. Undertake the specific duties outlined above if appropriate training is given. The list of duties/responsibilities must not be considered comprehensive nor exhaustive. They are simply a summary of the main duties/responsibilities that the post holder will be required to undertake. No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description. If the post holder has any form of disability, every effort will be made to supply all the necessary employment aids, equipment or adaptations to enable him/her to perform the full duties of the job. If, however, a certain task proves to be unachievable then job redesign will be given full consideration.
Customer Services – Customer Care
SECTION 1.0: JOB DESCRIPTION This job description sets out the scope of the role of a Customer Services in the Customer Care Department at MCL Insurance Services (Ireland) Ltd, together with the main duties of the post at the date when it was completed. It does not include or define all the tasks which the post holder may be expected to carry out. Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out duties as required by their line manager. SECTION 2.0: REPORTING TO Quality Control and Customer Care Manager. SECTION 3.0: LINE REPORTS None. SECTION 4.0: SCOPE OF ROLE To oversee all matters relating to Complaints and ensure the company follows all regulatory requirements when dealing with and handling complaints. You will ensure the business is fulfilling its obligations with regards to the regulatory requirements. You will receive and respond to all formal complaints and data access requests relating to the Internet business. You will also oversee all matters relating to telephone calls received through the cancellation line. SECTION 5.0: LOCATION The position will be office based although there may be a requirement to attend training courses from time to time. SECTION 6.0: MAIN RESPONSIBILITIES 6.1 Administration 6.1.1 Check thoroughly all documentation before dispatch, ensuring queries are raised and amendments completed. 6.1.2 Send emails on a daily basis. 6.1.3 Handle all complaints. 6.1.4 Ensure, at all times, that interactions with customers, verbally or in writing, comply with the requirements of the Financial Conduct Authority (FCA), Central Bank of Ireland and Data Protection Act. 6.1.5 Check quote system for accuracy. 6.1.6 Handle all underwriting referrals generated within the Contact Centre. 6.1.7 Work with the Compliance Officer to make sure that all bulletins are returned and filed in the bulletin folder. 6.1.8 Complete a daily workflow sheet and give to your immediate line manager at the end of each day. 6.1.9 Complete work accurately, be mindful of fraudulent activities and report any suspicions immediately 6.1.10 Review Trustpilot scores monthly and report the results to management. 6.1.11 Complete work accurately, be mindful of fraudulent activities and report any suspicions immediately 6.2 Training 6.2.1 Highlight areas of good practice that can be implemented across the business. 6.3 Customer Care 6.3.1 Handle complaints arising within the Contact Centre and Processing department 6.3.2 Handle all written and emailed complaints. 6.3.3 Handle all complaints arising from Trustpilot. 6.3.4 Handle complaints received from the Financial Ombudsman and liaise with Supervisor and Management for all such complaints. 6.3.5 Ensure that all complaints are handled and administered in line with the complaint’s procedure. 6.3.6 Ensure that our dealings with customers are in line with the company’s Treating Customers Fairly (TCF) standards. 6.3.7 Handle all calls received through the company cancellation telephone line. 6.4 Health & Safety 6.4.1 Compliance with Health & Safety policy and procedures. 6.5 General 6.5.1 Ensure that you maintain up to date product knowledge and attend all training sessions as and when required. 6.5.2 To attend any staff meetings as and when required. 6.5.3 Ensure compliance in all activities in accordance with the Company’s Equal Opportunities Policy. 6.5.4 Conduct all activities with confidentiality and in accordance with the requirements of Data Protection Legislation. 6.5.5 To devise and deliver any requisite training within your remit for all staff. 6.5.6 Undertake any other duties or as required, that are within the competence of the post holder and conducive to the effective delivery of the role. SECTION 7.0: ESSENTIAL QUALIFICATIONS AND EXPERIENCE • Minimum of 2 passes at GCSE at Grade ‘C’ or above, or equivalent / higher qualifications (including English Language and Maths related subject). • Excellent communication skills both written and verbal. • Experience and proven knowledge of Call Handling Systems. • Excellent knowledge of Complaints handling, FSA and TCF rules & regulations. • Excellent working knowledge of claims handling processes. • Able to demonstrate a high level of confidentiality. • Minimum of 1 years’ experience in Personal Lines or minimum of 2 years relevant experience of handling complaints within a customer-based environment. • Excellent and proven decision-making skills • Desirable: Working towards III exams. SECTION 8.0: KEY BEHAVIOURS • Bright, highly self-motivated and driven • Ability to solve problems quickly and completely • Team Player • Must be very security conscious • Reliable, flexible, and co-operative • Diplomatic and tactful • Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence. SECTION 9.0: CONFIRMATION AND SIGNATURE I am aware of the roles and responsibilities expected for the position of Customer Services – Customer Care and the qualifications and skills required to perform the duties as expected.
Office Admin Support
Optigear Ltd, a division of the Galetech Group, specialises in the international collection, maintenance, and refurbishment of gearboxes for the wind, rail, marine, and mining sectors. Our clients are located throughout the EU and the UK. We are seeking a proactive and detail-oriented Office Admin Support to join our team. This role is ideal for someone who enjoys a dynamic environment and is looking for flexibility in working hours. The successful candidate will support day-to-day administrative operations, assist in purchasing processes, manage documentation, and maintain accurate records of invoices and delivery notes. Experience with MRP systems would be beneficial. Key Responsibilities
Logistics Supervisor
About Vertiv Vertiv designs, manufactures, and services critical digital infrastructure that powers data centres, communication networks, and industrial applications worldwide. Position Summary The Logistics Supervisor is responsible for leading the day-to-day logistics operation, ensuring the efficient movement of materials, finished goods, and shipments while maintaining high standards of safety, quality, accuracy, and delivery performance. The successful candidate will supervise a team of warehouse and logistics personnel, coordinate daily workloads, and work closely with Production, Planning, Procurement, and Customer Service to support manufacturing operations. Key Responsibilities
Domiciliary Home Careworkers
Job Opportunity Derry/Londonderry Home Care Workers – Morning Runs (7am-2pm), Tea Runs (2pm-7pm) & Bed Runs (7-11pm) available. Ref: W/HCW/D/2195 £13.00 per hour (Mon-Fri plus Mileage) £13.60 per hour (Sat & Sun plus Mileage) Part-time (12hr/20 hour) & Full-time contracts Requirements: Experience of caring in a formal/informal setting Full Driving Licence Access to Car Interested? A full job description and details of how to apply can be found at: https://bryson.getgotjobs.co.uk/home Or call us on: 028 7132 1989 Closing date: 30th September 2026 at 12pm “Please note a satisfactory Access NI Enhanced / Standard disclosure or Garda Clearance is required prior to commencement of employment” We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Facility Services Assistant
Purpose and Function of Post To provide a general housekeeping service including cleaning and caretaking duties within the Council Offices, and Council Depot building, Ballyronan Road, Magherafelt in order that it is kept and maintained to the highest standards of cleanliness and service, whilst providing support to services by way of housekeeping arrangements through the provision of hospitality for meetings and engagements within the buildings. Principal Duties and Tasks Performed: 1. General facility cleaning duties to tidy and dust offices and public areas of the building, vacuuming, including periodically cleaning of the areas not in public use including display cabinets and other offices. 2. Clean toilet facilities on a daily basis, replenish stock, empty bins and mop floors. 3. Prepare, clean, set up and set down rooms for meetings and functions within the building extending to room layout, screens where required and seating arrangements 4. Responsible for the emptying of bins from offices and rooms throughout the building 5. Maintain, keep an inventory and storage of cleaning agents, chemicals and other equipment as required within the secure areas for same. To arrange for orders to be placed for replacement stock. 6. Responsible for (i) weekly flush of water system in line with legionella control requirements and (ii) fire alarm system weekly checks, maintaining records of same. 7. Set up, review and maintain records of cleaning equipment and materials within the building identifying and registering signs of wear and tear requiring the attention of property services through line management and established system for logging issues. 8. Maintain and keep to a high standard entrance(s) to the building, ensuring they remain free from litter and glass cleaned. 9. Provide housekeeping duties for meetings including set-up, and providing tea and coffee as required, followed by room set down preparing the room for the next meeting or engagement 10. Assist, as required, in the provision of tea and coffee for corporately organised staff events or initiatives within the building. 11. Responsible for keeping the staff kitchens facilities clean and tidy, ensuring checks at intervals throughout the day particularly throughout and after staff breaks and lunch. 12. Maintain stock control records to undertake stock control of kitchen, cleaning supplies, kitchen crockery, equipment and utensils. 13. Ensure the maintenance of and safe usage of staff kitchens by council staff, caterers and others. Where faults occur, these are recorded appropriately. 14. Undertake day-to-day porterage duties as required to meet the needs of Council Services. 15. Act as keyholder for facility (including attendance at emergency and out-of-hours alarm call outs and will be responsible for maintaining associated records). Ensure in the morning that gates and building are open and in the evening that lights and appropriate equipment are switched off, windows, doors, gates are closed, offices are secure and alarm system is activated. 16. May be required on occasions to service evening meetings/functions. 17. Act in accordance with the Code of Conduct for Local Government employees. Undertake the foregoing duties in such a way as to enhance and protect the reputation and public profile of the Council. 18. To take reasonable care for your health and safety and have regard to other persons who may be affected by the performance of your duties, in accordance with the provisions of Health & Safety legislation, and Council Codes of Practice and Procedures. 19. To exercise proper care in handling, operating and safeguarding any equipment or appliance provided, used in the performance of your duties. 20. To carry out any other reasonable duties and responsibilities within the overall directorate commensurate with the grading and level of responsibilities of the post. Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post. Person Specification Essential Criteria Applicants must, as at the closing date for receipt of applications: 1. Possess the right to work in Northern Ireland at the time of application 2. Previous cleaning or caretaking experience 3. Good written and verbal communication skills Desirable Criteria 1. Experience working with the general public. 2. Knowledge of COSHH regulations The successful applicant must be prepared to undertake any necessary training relevant to the post, eg COSHH etc
