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Sort by: relevance | dateCustomer Assistant, Shankill
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Staff Nurse
Would you like to work for a great employer? Enable Ireland is an organisation that makes a real difference to the lives of children and adults with disabilities in Ireland, and is named as one of Ireland's Irish Independent 150 Best Employers 2025. Enable Ireland, as an equal opportunities employer, proudly maintains a Silver Award in Diversity from the Irish Centre for Diversity. We vigorously advocate for fairness, respect, equality, diversity, inclusion, and engagement, and are dedicated to ongoing enhancement in these areas. We are currently seeking a highly-motivated Staff Nurse to join our team in Dublin South East (CHO6). We have part-time opportunities within our team in Sandymount. Contract Type: Specified Purpose Post Contract Hours: Full Time Post, 37.5 hours per week Salary Scale: €36,333 - €53,050 pro rata per annum. Salary scales are subject to LSI’s (Long Service Increments) This pay scale is subject to increases in 2025 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations. Annual Leave Entitlement : 33 days pro rata per annum and proportionately less for less than 12 months service. Overview of the Post: To work as a part of the interdisciplinary team providing services to children and families within the region, to include assessment, planning, intervention, and ongoing delivery of nursing services. Overview of Duties & Responsibilities: Please see Job Description for full list of duties. The successful candidate will have: Essential Criteria: Eligible applicants will be those who on the closing date for the competition: If you believe you would fit the role then please submit your application today. Benefits As a staff member of Enable Ireland, you will have access to a wide range of benefits, including: · Excellent internal and external training opportunities · Generous annual leave entitlements · Flexible Working · Long service reward scheme · Pay adjusted Maternity Leave · Pay adjusted Adoptive Leave · Pay adjusted Paternity Leave · Wellbeing benefits · Pension For a full list of our benefits & conditions, please click here: What now? To apply, please download the Job Description and Person Specification for your information and complete the online application form. CVs will not be accepted. Closing date for applications: 6th February 2026 Interview date for successful applications: 13th February 2026 A panel may be formed from this vacancy for any similar vacancies, which may arise during the next 12 months. · The post will be subject to reference checks and may be subject to Garda vetting/police clearance, as relevant. · Due to the large volume of applications, we are not in the position to provide individual feedback to applicants who are not shortlisted for interview. · Applications are invited from suitably qualified applicants from all sections of the community. · The above information serves only as a guide to the advertised position. Enable Ireland, at its discretion, reserves the right to change this prior to appointment. · Please review Enable Ireland’s Rezoomo Privacy Policy here: https://enableireland.ie/resources/publications/rezoomo-privacy-policy · Please review the Enable Ireland’s External Data Protection Notice available at https://www.enableireland.ie/privacy-policy for details on how Enable Ireland processes applicant’s personal information. Please note if you are invited for interview, we will share your personal data with: 1) Any virtual service provider we use to host the interview; and 2) the interview panel (if applicable). Your information will be stored for this purpose in line with our retention policy
Clinical Nurse Manager: Specialist, Endocrine
Purpose of the Role The post holder in collaboration with the multidisciplinary team, the Nurse Specialist is responsible for the provision of safe and effective care to the patients attending the Endocrine. This job Description will be reviewed and updated from time to time in line with service and job demands for this specific post. Ensure the provision of a high standard of care to the patient, client and families is consistent with the mission, vision, values and strategic plan of both organisations. Candidates must have at the latest date of application: 1. Professional Qualifications, Experience, etc. i) Be a registered nurse/midwife on the active Register of Nurses and Midwives held by An Bord Altranais and Cnáimhseachais na hÉireann (Nursing and Midwifery Board of Ireland) or be eligible to be so registered. And ii) Be registered in the division(s) of the Nursing and Midwifery Board of Ireland (Bord Altranais agus Cnáimhseachais na hÉireann) Register for which the application is being made or be entitled to be so registered. Or In exceptional circumstances, which will be assessed on a case by case basis be registered in another Division of the register of Nurses and Midwives. And (iii) Have a minimum of 1 years’ post registration full time experience or an aggregate of 1 years’ full time experience in the division of the register in which the application is being made And (iv) Have a minimum of 1 years’ experience or an aggregate of 1 years’ full time experience in acute paediatrics and experience in Endocrine Care. And (v) Be required to demonstrate that they have continuing professional development (CPD) relevant to the specialist area or will be supported to obtain the required CPD. 2. Annual registration (i) Practitioners must maintain live annual registration on the appropriate/relevant Division of the register of Nurses and Midwives maintained by the Nursing and Midwifery Board of Ireland (Bord Altranais agus Cnáimhseachais na hÉireann) for the role. And (ii) Confirm annual registration with NMBI to the HSE by way of the annual Service user Safety Assurance Certificate (PSAC). 3. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 4. Character Candidates for and any person holding the office must be of good character. Please note that appointment to and continuation in posts that require statutory registration is dependent upon the post holder maintaining annual registration in the relevant division of the register maintained by Bord Altranais agus Cnáimhseachais na hÉireann (Nursing & Midwifery Board of Ireland) by way of the Service user Safety Assurance Certificate (PSAC) How to Apply & Informal Enquiries Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is Monday 2nd February 2026 by 11:45pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Anne Rynne at anne.rynne@childrenshealthirealnd OR Sarah Maidment at sarah.maidment@childrenshealthireland.ie For other queries relating to this recruitment process, please contact the Talent Acquisition Specialist - Olivia Adams at olivia.adams@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date. Below, you’ll find the list of commencement dates for 2026:
Cabin Crew Opportunities
Description Want to become Cabin Crew for Europe’s Largest Airline Group? Ryanair are hiring Cabin Crew to be based at Dublin Airport and we have a courses available now!!! No prior experience is necessary as full training will be provided This is your opportunity to join the 16K+ Cabin Crew members across Ryanair’s growing network of 90+ operational bases who deliver best-in-class customer service to over 680K guests on over 3,700 flights EVERY SINGLE DAY!!! Flying for Ryanair means you not only get some amazing perks such as unlimited discount travel across Ryanair’s 250+ destinations, an industry-leading ‘5 on 3 off roster’, and highly competitive salary packages but you also get world-leading training, completely free! If you join a course before Summer 2026, you will also receive a ONCE OFF JOINING BONUS OF €2,000 NO PRIOR EXPERIENCE is necessary as our training courses are designed to provide you with all the fundamental skills our crew use every day, which will allow you to deliver a safe and top-class inflight experience to our guests. Once complete, you will be issued with your ‘Cabin Crew Wings’ and ready to take to the Skies!!! As a member of the Ryanair Group Cabin Crew family, you will be immersed in our culture from day one, the career opportunities are endless including becoming a Cabin Supervisor, Base Supervisor, Regional Manager or why not aspire to become our next Director of Inflight? Life as Cabin Crew is fun & rewarding, it is however a demanding position where safety is our number 1 priority. You will be required to operate both early & late shifts & report for duty as early as 5 am in the morning on the early roster & not return home until midnight on the afternoon roster. If you are not a morning person, then think twice before applying. However, if you are customer-orientated, and like to work in a fast-paced environment with loads of enthusiasm, this could be the career for you!!!! Please note: As part of the application process, candidates are required to complete a mandatory English proficiency test and a situational judgment test. Failure to complete these assessments will result in disqualification from progressing to the interview stage. Requirements
Store Manager
Permanent, Full Time role (37.5 hours per week) At Three we’re used to going beyond expectations to better connect our customers If that sounds like you, join us, and Be Phenomenal . Our Retail teams play a critical part in our enhanced store experience. Never has there been a more exciting time to join a team of open, honest and passionate employees. Three is forward thinking, you can’t stagnate in this job, and you’ll be part of a charming bunch of people that will become lifelong friends. There’s an energy here that’s infectious; we defy convention and we’re always looking at ways to shake up the industry and to surprise and delight our customers. You can be yourself here, and you’ll get to build strong relationships with customers and colleagues alike. Join us as as a Retail Store Manager There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
Retail Associate
Retail Associate - Mary Street (Full Time) Permanent, Full Time role (37.5 hours per week) Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets. At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership and achievement. What else it involves You will deliver excellent Customer service living our value "We focus on the customer" There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
Digital Communications Officer
Main Responsibilities This is a list of the tasks, duties and responsibilities for the role: • Working with the Head of Digital Communications, and in collaboration with the University Spokesperson and Research Communications Managers, develop the new “Thought Leadership” pillar • Coordinate digital communications projects, liaising with stakeholders, students, and staff, to develop and create digital and social media content on Trinity’s strategic goals relating to college and student life, public affairs, thought leadership and societal impact • Capture, create and produce high-quality digital content (e.g. video, photography, graphics, multimedia etc.) for use across the University’s central social media channels, campus campaigns, websites, and other platforms • Coordinate the social media content calendar for the central University social media channels • Deputise for the Head of Digital Communications at the weekly University Social Media Group meeting and other meetings or event when required • Collaborate with University staff on digital content and projects, and guide staff on digital communications and social media best practices • Work with our team of Student Social Media Ambassadors, including coordinating content call outs and managing user-generated content • Assist the Head of Digital Communications to develop and implement content strategy and digital communication plans to deliver on the University’s strategic objectives • Perform regular data analysis, including measurement and reporting of central digital and social media communications activities, and implementing change based on result analysis • Identify and development opportunities for social media and digital projects that align with the Communications Team’s mission and vision • Ensure central digital content adheres to appropriate University policy, legal requirements, and accessibility guidelines • Be aware of and up to date with best practice and strategic use of digital and social media communications • Research relevant digital developments and trends across wider digital landscape • Share knowledge and learnings with the wider Communications team and the University as a whole • Any other duties that arise from time to time as directed by the line manager or nominee. Person Requirements The role-holder will require the following knowledge, skills and attributes for successful performance in the role. Qualifications A qualification in communications, digital content production and management or other relevant disciplines, while not essential, is desirable. Knowledge Knowledge of the higher education sector is desired, though a willingness and ability to learn quickly on the job is essential. Experience • Minimum of 3–4 years’ experience working in social media and digital communications • Proven experience in creating and developing creative and compelling digital content (e.g. video, photography, graphics, interactive media, etc.) which aligns with organisational goals and strategies • Technical and practical experience creating and producing high-quality video content for use across digital platforms • Experience working across full range of social and digital platforms in all aspects of messaging and engagement, including Instagram, LinkedIn, Facebook, X, Tik Tok and YouTube • Proficient working with relevant digital content production software and applications such as: Video editing – Adobe Premiere Pro, Final Cut Pro, InShot, CapCut, LumaFusion, VN Video Editor Graphic Design – Canva, Adobe Illustrator, Adobe creative suite • Proven experience in social media and digital data analytics including measuring and reporting on activity and the implementation of results • Familiar with current digital filming and photography equipment • Experience in building collaborative working relationships with stakeholders at multiple levels • Experience in photography with a particular eye for capturing creative and striking images • Experience working with full MS Office suite including Teams, Sharepoint, Outlook, Excel, OneDrive etc. • Experience in managing multiple tasks and projects in a fast-paced challenging work environment Skills • Excellent Interpersonal skills with an ability to interface effectively with a broad range of stakeholders • Excellent organisational skills, with the ability to set priorities, monitor their implementation to meet deadlines and ensure project success • Excellent digital communications skills and digital storytelling expertise • Excellent communication skills, including active listening, building rapport, effective speaking, the ability to communicate in difficult and unexpected situations, writing skills, and proven analytical and problem-solving skills, and ability to advocate and foster engagement across a range of audiences • Strong editorial skills, and a strategic mindset with an aptitude for “horizon-scanning” across the social media, digital media and public affairs landscape Personal attributes • Possess initiative, drive, and energy with enthusiastic hands-on attitude to work • Innovative and creative approach to development of digital content • Ability to work independently and work effectively as part of a team • High degree of attention to detail • Ability to deal with the pace and pressure within the fast-moving and dynamic team • Skills for anticipating and resolving problems in advance • Ability to quickly determine stakeholder requirements • Adaptable to change • Flexible approach to working hours Salary This appointment will be made on the Administrative 3 Salary Scale (€46,874 – €58,667 per annum) at a point in line with current Government pay policy. Monthly/weekly payscales (tcd.ie).
Communications Officer
The MHC is an independent statutory body established in April 2002 under the provisions of the Mental Health Act 2001 (“the 2001 Act”). The principal functions of the MHC, as specified in the 2001 Act, are to promote, encourage and foster the establishment and maintenance of high standards and good practices in the delivery of mental health services and to take all reasonable steps to protect the interests of persons detained in approved centres. The MHC is also empowered to undertake such activities, as it deems appropriate, to foster and promote these standards and practices. The Assisted Decision Making (Capacity) Act 2015 (“the 2015 Act”) provided for the establishment of the Decision Support Service (“the DSS”) within the MHC to support decision-making by and for adults with capacity difficulties and to regulate individuals who are providing support to people with capacity difficulties. The 2015 Act reformed Ireland’s capacity legislation which has been in place since the 19th century. It established a modern statutory framework to support decision-making by adults who have difficulty in making decisions without help. The Role The Communications Officer will report to the Communications Manager and the team, in addition to undertaking projects and relevant work. The successful candidate will be required to engage and communicate effectively with various stakeholders, including staff and external stakeholders. The latter will include media, officials from government departments and public bodies, private sector bodies, disability organisations and others. As an Executive Officer, the Communications Officer will be expected to actively contribute to and participate in the overall development of the MHC and to promote its policies and values at all times. Key Responsibilities Under the overall direction of the relevant line manager, the Executive Communications Officer’s key duties and responsibilities include: • Supporting the Communications Manager with the day-to-day communications activities and the delivery of the MHC’s communications strategies and plans. • Writing clear, engaging and grammatically accurate copy for external audiences, including press releases, media statements, website content and social media posts, ensuring complex reports and technical information are translated into accessible, media-ready content. • Supporting the Communications Manager in the delivery of all MHC/DSS publications, including liaison with external design and print providers. • Pitching reports, statements and interviews to national and regional media with confidence and clarity and reporting back to the communications team. • Monitoring and managing all MHC and DSS social media platforms (seven in total); developing, writing and publishing content tailored to each channel; and identifying emerging issues or reputational risks for escalation to the Communications Manager and/or Head of Communications. • Regular administration duties such as maintaining diaries, managing communications databases, libraries and accounts. • Helping to ensure the organisation complies with communication accessibility standards and Irish language requirements. • Helping to ensure that other public-facing information relating to the work of the MHC and DSS is accurate, up to date and written in plain English by monitoring, reviewing and updating content across both websites. • Drafting, editing and issuing quarterly MHC and DSS email newsletters, with a strong focus on engaging storytelling and audience-appropriate tone. • Assisting with the organisation and promotion of external communications events, including seminars and conferences, as directed by the Communications Manager. • Acting as the main point of contact with the media monitoring service provider and website service provider, and proactively managing both relationships. • Assisting with the delivery of the internal communications plan for MHC and DSS staff, including drafting content for staff newsletters, intranet updates and other internal channels. • Demonstrating excellent attention to detail, strong editorial judgement and a proven ability to write engaging, accurate copy for media and public audiences in plain English. The duties and responsibilities enumerated in this Job Description should not be regarded as comprehensive and the work carried out may vary from that above, depending on the business needs of the particular division where the Executive Officer role arises. Reporting and Working Relationships The Executive Officer is accountable to the Chief Executive of the MHC and reports directly to the relevant line manager within the team. Essential Requirements The candidate must possess, by the closing date, the following: • A qualification QQI Level 6, or a qualification that in the opinion of MHC is of an equivalent or higher standard. • A qualification in media, PR, marketing or communications. • At least 1 years’ experience working in a communications, media, PR or journalism role. • Demonstrated ability to write in a clear, concise and grammatically accurate manner, with strong attention to detail. • Experience of writing for digital and social media platforms. • Experience working effectively with a range of internal and external stakeholders. • IT literacy with a proficiency to effectively utilise Microsoft Office packages. • The requisite competencies to carry out the role as outlined below. Desirable The following criteria is considered desirable for the post: • Some understanding of mental health regulation and/or mental health services and some understanding of the Assisted Decision Making (Capacity) Act 2025 and/or Decision Support Service. Competencies The person appointed to the role of Executive Officer will be required to show evidence of the following competencies: People Management • Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues. • Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise. • Values and supports the development of others and the team. • Encourages and supports new and more effective ways of working. • Deals with tensions within the team in a constructive fashion. • Encourages, listens to and acts on feedback from the team to make improvements. • Actively shares information, knowledge and expertise to help the team to meet its objectives. Analysis and Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues. • Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives, etc. • Identifies and understands key issues and trends. • Correctly extracts and interprets numerical information, conducting accurate numerical calculations. • Draws accurate conclusions and makes balanced and fair recommendations backed up with evidence. Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion. • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation. • Constructively challenges existing approaches to improve efficient customer service delivery. • Accurately estimates time parameters for projects, making contingencies to overcome obstacles. • Minimises errors, reviewing learning and ensuring remedies are in place. • Maximises the input of own team in ensuring effective delivery of results. • Ensures proper service delivery procedures, protocols and reviews are in place and implemented. Interpersonal and Communication Skills • Modifies communication approach to suit the needs of a situation or audience. • Actively listens to the views of others. • Liaises with other groups to gain co-operation. • Negotiates, where necessary, in order to reach a satisfactory outcome. • Maintains a focus on dealing with customers in an effective, efficient and respectful manner. • Is assertive and professional when dealing with challenging issues. • Expresses self in a clear and articulate manner when speaking and in writing. Specialist Knowledge, Expertise and Self Development • Displays high levels of skills and expertise in own area and provides guidance to colleagues. • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/Organisation and can communicate this to the team. • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team. Drive and Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level. • Demonstrates flexibility and openness to change. • Is resilient and perseveres to obtain objectives despite obstacles or setbacks. • Ensures that customer service is at the heart of own and team work. • Is personally honest and trustworthy. • Acts with integrity and encourages this in others. How to Apply Eligibility to Compete Candidates must, by the date of job offer, be: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa. Contract Arrangements A permanent, full-time contract of employment with the Commission will be offered to the Executive Officer on terms and conditions determined by the Mental Health Commission, with the consent of the Minister for Health and the Minister for Public Expenditure and Reform. The MHC may refer to an EO panel for temporary EO roles. Acceptance of a temporary role will not impact candidates’ eligibility for a permanent role. Salary The Executive Officer salary scale (rates effective 1 August 2025) is as follows: €37,919 – €39,860 – €40,956 – €43,094 – €45,010 – €46,864 – €48,711 – €50,519 – €52,366 – €54,207 – €56,160 – €57,469 – €59,335¹ – €61,216² LSI 1 after 3 years satisfactory service at the maximum. LSI 2 after 6 years satisfactory service at the maximum. Candidates should note that entry will be at the minimum point of the scale and will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. This rate will apply where the appointee is an existing civil or public servant appointed on or after 6 April 1995 or is newly recruited to the MHC and is required to make a personal pension contribution. Different terms and conditions may apply if immediately before appointment you are a current serving civil or public servant. Note: Salary for the purposes of calculation of superannuation benefits may differ from the above depending on individual circumstances. Payment Arrangements Payment will be made fortnightly in arrears by Electronic Fund Transfer (EFT) into a bank account of the successful candidate’s choice. Payment cannot be made until a bank account number and bank sort code have been supplied to the MHC. Statutory deductions from salary will be made as appropriate. A staff member appointed to this post will agree that any overpayment of salary or travel and subsistence may be deducted from future salary payments due in accordance with the Payment of Wages Act 1991 (as amended). In accordance with that Act, the MHC will advise the staff member in writing of the amount and details of such overpayment and give at least one week’s notice of the deduction to take place and will deduct the overpayment, at an amount that is fair and reasonable having regard to all the circumstances, within six months of such notice in accordance with the Act. Tenure The appointment will be based on a permanent contract of employment with the MHC. The probationary period will be for a period of nine months from the date of appointment. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During the probationary period, a staff member’s performance will be subject to review by the line manager to determine whether the staff member: (i) has performed in a satisfactory manner; and (ii) has been satisfactory in general conduct. Prior to completion of the probationary period a decision will be made as to whether the staff member will be retained. This decision will be based on the staff member’s performance assessed against the criteria set out in (i) and (ii) above. The detail of the probationary process will be explained to the staff member by the MHC on commencement of employment. Location The usual place of work will be the Mental Health Commission, Waterloo Exchange, Waterloo Road, D04 E5W7. The MHC reserves the right, at its discretion, to change this location to any other place within Ireland. Staff at the MHC can apply for a blended working arrangement as per the MHC Blended Working Policy. Hours of Attendance Hours of attendance will be fixed from time to time but will amount, on average, to not less than 40 hours gross of rest breaks or 35 hours net of rest breaks per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. This may include working evenings and weekends. Outside Employment: The position will be full-time, and the appointee shall not engage in private practice or be connected with any outside business which conflicts in any way with his/her official duties, impairs performance or compromises his/her integrity. Annual Leave The annual leave allowance for the position of Executive Officer will be 23 days per annum. This allowance is subject to the usual conditions regarding the granting of annual leave in the public sector, is based on a five-day week and is exclusive of the usual public holidays. The Organisation of Working Time Act 1997 (as amended) The terms of the Organisation of Working Time Act 1997 will apply, where appropriate, to this appointment.
Clerical Officer
Tenure: Permanent Additionally, HIQA will create a panel for future permanent and fixed term vacancies that may arise. Blended Working: 2–3 days a week in the office and the remainder of the working week spent working from home. Further information can be found below in the Principal Conditions of Service under Blended Working Arrangements. This recruitment campaign will be in compliance with the Code of Practice, Appointment to the Civil Service and Public Service prepared by the Commission for Public Service Appointments (CPSA). The competition will be conducted under the recruitment licence of the Health Information and Quality Authority. The final Selection Process will be carried out by the Health Information and Quality Authority. Key Areas for Performance HIQA has identified key behavioural and technical competencies for effective performance through a Competency Framework as seen below. Please refer to the role description for an overview of each competency and the proficiency levels required for this role. For more in-depth information on the competencies, it is important that you review the full competency framework guidance document which is available at: https://www.hiqa.ie/about-us/careers Proficiency Levels This Competency Framework is based on four levels of proficiency that build on each other: Emerging / Developing: The level of competency required to carry out some of the core requirements of the role, with support / leadership required to develop competency in other requirements. Proficient: The level of competency required to carry out the core requirements of a role. Skilled: The level of competency required to carry out the core requirements of a role, and develop capability in others or demonstrate the competency in a more senior or complex role. Master: The level of competency required to carry out the core requirements of a role, develop capability in others, demonstrate the competency in a more senior or complex role and be seen as a role model in the organisation or field in that area of competence. The Purpose of This Role The Information Handling Centre (IHC) is responsible for the receipt of solicited and unsolicited information that relates to the functions of the Chief Inspector and HIQA. The IHC continually engages with service users, service providers and the general public and is an essential support service ensuring that HIQA’s function and purpose is communicated in an open, transparent and timely manner. The Clerical Officer will support the team in managing information received by HIQA and the Chief Inspector in relation to their respective roles and legislative mandates. The post holder will engage with both internal and external customers in the handling and management of information and interactions. They will be involved in the process of receiving, processing and recording information on the information management systems and signposting the information to the relevant teams within HIQA. They will also be involved in signposting the external customer to any appropriate agencies. Behavioural Expectations The way that HIQA people are expected to work to role model HIQA values: The incumbent of this role is expected to demonstrate HIQA’s values in the delivery of everyday work and interactions with clients and colleagues, by putting people first, being fair and objective, being open and accountable, demonstrating excellence and innovation and working together. Common Tasks Team Member Responsibilities: Principal Conditions of ServiceProbation A probationary period of six months applies to this position. Pay Candidates will be appointed on the minimum point of the salary scale (€31,105) and in accordance with the Department of Finance guidelines. The rate of remuneration will not be subject to negotiation. The incremental progression for this scale is in line with Government pay policy. The salary scale for this position is as follows: Clerical Officer (PPC) €31,105 €32,845 €33,288 €34,150 €35,423 €36,694 €37,964 €38,889 €39,939 €41,156 €42,013 €43,219 €44,417 €46,286 €47,755¹ €48,429² After 3 years’ satisfactory service at the maximum After 6 years’ satisfactory service at the maximum Entry will be at the first point of the scale. An exception may occur where an appointee has been serving elsewhere in the public service in an analogous grade and pay-scale. In this case, the appointment may be assimilated to the nearest point of the advertised salary scale with their incremental date adjusted accordingly. Please note the rate of remuneration may be adjusted from time to time in line with Government pay policy. Superannuation Pensionable public servants (new joiners) recruited on or after 1 January 2013 will be members of the Single Public Service Pension Scheme. Please note that the Single Public Service Pension Scheme applies to all pensionable first-time entrants to the public service, as well as to former public servants returning to the public service after a break of more than 26 weeks. In certain circumstances, for example, where the public servant was on secondment or approved leave or remains on the same contract of employment, the 26-week rule does not apply. The legislation giving effect to the Scheme is the Public Service Pensions (Single Scheme and Other Provisions) Act 2012. For those who are not subject to the Single Public Service Pension Scheme (for example those transferring from other public service employment where the break in service, if any, is less than 26 weeks), the terms of the Health Information and Quality Authority Superannuation Scheme will apply. Annual Leave Annual leave is 22 days, rising to 23 after 5 years’ service and to 24 after 10 years’ service. Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 35 per week. The appointee may be required to work additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties, subject to the limits set down under working time regulations. Blended Working Arrangements HIQA has introduced blended working to offer more flexible working arrangements to all employees. We aim to strike a balance between being flexible, efficient and resilient by facilitating blended working where practical, while enabling onsite interaction, collaboration and support as required. All roles in HIQA have been assessed under the criteria of business needs and role suitability for blended working. This determined the proportion of time that employees will spend working in HIQA offices and working from home, depending on their role. Depending on the role, there may be a requirement to attend the office for more than the allocated number of days for training and on-boarding purposes at the start of your employment and during the probation period. A review of our blended working model confirmed that this model is working well in HIQA. Therefore, we are now moving from Interim Blended Working to a long-term Blended Working Model. Our existing policy and documentation will be revised and updated once the framework for the Work-Life Balance and Miscellaneous Provisions Act is published. Our model is in line with the Civil Service Framework for Blended Working in Ireland. Further guidance on HIQA’s Blended Working Policy, which includes eligibility criteria, will be issued to successful candidates. This is an opt-in policy and details on how you can apply will be issued to you before you start.
