Jobs in Galway
Sort by: relevance | dateRevenue Operations Manager
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity This role is for a Revenue Operations Manager within the Global Controllership Team. Avaya is transitioning to new business models and is also working through a finance and digital transformation process. This role will focus on changes to accounting processes, controls and audit approach. This is a Full-time position which will allow the successful candidate to develop, learn new skills and lead change in a dynamic environment. About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
Assistant Office Manager – Executive Officer
The Role: The key purpose of this role is to assist in fulfilling WSI’s mission of education and lifesaving activities by assisting in the management of the physical office and assets. While reporting to the Financial and Office Manager, The Executive Officer will also be called upon to manage projects, oversee other team members, and assist other team members and council members from time to time. This role requires the EO to work independently and proactively, demonstrating Initiative, ownership and follow through of all tasks within their responsibility. While prior public sector experience is not required, this role would be ideal for an experienced clerical officer looking for the next step in their career. Experience in collation of data for reports to various functions and management of databases would be a distinct advantage. Experience in pensions reporting and SAGE would also be advantageous. This role is based in the Galway Office. We are currently operating a blended working structure, with some days in office and some days from home. CONDITIONS OF SERVICE Terms of Appointment Appointment is subject to a six-month probationary period. If at any-time during this period, it appears that the appointee would not be suitable for final appointment the probation will be terminated. Reporting Structure The Assistant Office Manager will report to the Office Manager, and will manage the Office Administrator. Location WSI has a Hybrid Working Policy that allows you to apply to work remotely up to three days and in the office for a minimum of 2 days a week. Tenure: The role is offered on an initial three year fixed term contract. Remuneration: €35,687 - €58,251. This appointment will be made on the Executive Officer scale in line with current Government pay policy. Please note that if you are new to the public sector, you will commence on the first increment of the scale. Different remuneration and conditions may apply, if, immediately prior to appointment the appointee is already a serving Public Servant. Prior to taking up duty an appointee seconded to the post will be required to provide a comprehensive statement to WSI from his/her substantive employer confirming salary and pension details. Annual Leave The appointee will be entitled to 23 working days holidays in each year (in addition to the usual Public and Bank Holidays) to be taken at a time or times convenient to WSI. The appointee will be required to take annual leave for the period of the Christmas closure of WSI offices. Key Responsibilities: Tasks Include the following: (Please note this list is not definitive nor restrictive) • Management of all physical assets for Water Safety Ireland, including company vehicles and equipment, ensuring all assets are maintained and insured as necessary. • Oversight of maintenance of the office building. This includes monthly ordering of supplies, scheduling of cleaning and maintenance as well as ad hoc maintenance with service providers as required. • Negotiation with all service providers for the office and assets annually, to ensure current contracts are fit for purpose. • Liaising with insurers in relation to assets; annual negotiation and renewal of policies. • People Management: Line management of the Office Administrator, including assistance with relevant duties when necessary. • Database Management: the management of several databases, including data entry. • Project Management: management of the update and integration of several databases and operating systems, as well as other integrations in the future. • Day to day office management: To ensure that the public phone number of the office is monitored during business hours. • To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. • Minimum required hours must be met each week, (currently 35). EO must accurately clock in and out for all attendance on the employee portal and adhere to all employee legislative and health and safety requirements. What Success looks like: The following Key Performance Indicators will be periodically measured to benchmark productivity and success in this role: · Successful management and delivery of key responsibilities · Demonstrating the key competencies relevant to this role, as specified below · To proactively review and update working calendar commitments to ensure that all agreed deadlines are consistently met. · To proactively reach out to relevant stakeholders in relation to calendar commitments to ensure that all agreed deadlines are consistently met. · Ensure all files, communication materials, and documentation relevant to role are clear concise and easily accessible to all relevant stakeholders. · Other KPIs as agreed between Financial Manager and Financial Officer Health and Safety · To report any health and safety issues clearly and promptly to all relevant stakeholders. · To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. · To immediately attend to all accidents or incidents, ensuring that appropriately trained first aider is called if necessary and that all accidents and incidents are accurately and promptly reported to the Health and Safety Officer on the appropriate form. Customer Care · To be professional, courteous, and positive in all dealings with all stakeholders. · To deal with all customer queries, concerns or complaints in a prompt, courteous and professional manner. · To inform all relevant stakeholders of any customer complaints or concerns with a view to learning from the situation and preventing a recurrence. · To reflect the values of Water Safety Ireland and Public Service in every aspect of your role. Key Competencies this Role Requires: · People Management - A key competency of this role is People Management. This is demonstrated by: 1. Consulting and encouraging the full engagement of the team, encouraging open and constructive discussions around work issues. 2. Getting the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise Offering own ideas and perspectives. 3. Valuing and supporting the development of others and the team. 4. Encouraging and supporting new and more effective ways of working. 5. Dealing with tensions within the team in a constructive fashion. 6. Encouraging, listening to, and acting on feedback from the team to make improvements. 7. Actively sharing information, knowledge, and expertise to help the team to meet its objectives. · Analysis and Decision Making - A key competency of this role is the ability to analyse information and make appropriate decisions. This is demonstrated by: 1. Effectively dealing with a wide range of information sources, investigating all relevant issues. 2. Understanding the practical implication of information in relation to the broader context in which you work – procedures, divisional objectives etc. 3. Identifying and understanding key issues and trends. 4. Correctly extracting and interpreting numerical information, conducting accurate numerical calculations. 5. Drawing accurate conclusions & making balanced and fair recommendations backed up with evidence. · Delivery of Results - A key competency of the role is delivery of results. This is demonstrated by: 1. Taking ownership of tasks and being determined to see them through to a satisfactory conclusion. 2. Remaining logical and pragmatic in your approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation. 3. Constructively challenging existing approaches to improve efficient customer service delivery. 4. Accurately estimating time parameters for projects, making contingencies to overcome obstacles. 5. Minimises errors, reviewing learning and ensuring remedies are in place. 6. Maximises the input of your team in ensuring effective delivery of results. 7. Ensuring proper service delivery procedures/protocols/reviews are in place and implemented, · Interpersonal and Communication Skills - A key competency of this role is demonstrating excellent interpersonal and communication skills. This is demonstrated by: 1. Modifying your communication approach to suit the needs of a situation or audience. 2. Actively listening to the views of others. 3. Liaising with other groups to gain co-operation. 4. Negotiating, where necessary, to reach a satisfactory outcome. 5. Maintaining a focus on dealing with customers in an effective, efficient, and respectful manner. 6. Being assertive and professional when dealing with challenging issues. 7. Expressing yourself in a clear and articulate manner when speaking and in writing. · Specialist Knowledge, Expertise and Self Development - A key competency of this role is demonstrating specialist knowledge, expertise, and self-development by: 1. Displaying high levels of skills and expertise in your own area and providing guidance to colleagues. 2. Having a clear understanding of the role, objectives, and targets and how they support the services delivered by WSI, and the ability to clearly communicate this to the team. 3. Leading by example, demonstrating the importance of development by setting time aside for development initiatives for yourself and for the team. · Drive and Commitment to Public Service Values- A key competency of this role is possessing the drive and commitment to Public Service Values. This is demonstrated by: 1. Remaining consistently committed to the cause of Water Safety and WSI’s mission. 2. Consistently striving to perform at a high level. 3. Demonstrating flexibility and openness to change. 4. Consistently ensuring that customer service is at the heart of your work and teamwork. 5. Remaining thorough and conscientious, even if work is routine. 6. Remaining enthusiastic and resilient, persevering in the face of challenges and setbacks. 7. Remaining honest and trustworthy. 8. Acting with Integrity at all times and encourages this in others. Person Specification Please note that this job description is not exhaustive or exclusive, and you may be called upon from time to time to perform tasks beyond the scope of this document, as dictated by the business needs.
Team Leader
Costa Coffee requires a Team Leader for our store in Oranmore . At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Store Manager
Costa Coffee requires a Store Manager for our store in Oranmore. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Office Administrator
The Role: The Office Administrator is a key role that directly contributes to Water Safety Ireland’s mission of education and lifesaving activities by assisting in the administrative duties of Water Safety Ireland (WSI). While reporting to the Assistant Office Manager, The Office Administrator (Clerical Officer) may also be called upon to administer projects and assist other Team members and Council Members from time to time. This role requires the appointee to work independently and proactively, demonstrating Initiative, ownership and follow through of all tasks within their responsibility. CONDITIONS OF SERVICE Terms of Appointment Appointment is subject to a six-month probationary period. If at any-time during this period, it appears that the appointee would not be suitable for final appointment the probation will be terminated. Reporting Structure The Clerical Officer will report to the Assistant Office Manager. Location WSI has a Hybrid Working Policy that allows you to apply to work remotely up to three days and in the office for a minimum of 2 days a week. Remuneration The salary scale applicable to this position is the Clerical Officer scale. The salary scale as of October 2023 is €534.34 – 859.81 per week. Starting salary Candidates should note that the starting salary will be at the minimum of the pay-scale and will not be subject to negotiation. Different remuneration and conditions may apply, if, immediately prior to appointment the appointee is already a serving Public Servant. Prior to taking up duty an appointee seconded to the post will be required to provide a comprehensive statement to WSI from his/her substantive employer confirming salary and pension details. Annual Leave The appointee will be entitled to 22 working days holidays in each year (in addition to the usual Public and Bank Holidays) to be taken at a time or times convenient to WSI. The appointee will be required to take annual leave for the period of the Christmas closure of WSI offices. Key Responsibilities: Daily Tasks Include the following: (Please note this list is not definitive nor restrictive) • As the first point of contact in the office, to rapidly react to incoming queries and assist where possible, and direct to relevant parties when unable to complete the request and ensure communication loops are completed • Assist in Garda Vetting Processes and Procedures for WSI • Maintenance of the Shared Contacts and Membership databases • Ownership of Course Registration – verification of membership & insurance • Ownership of shipment of certificates, manuals and stock control, liaising with outsourced providers where required • Administration of Franchisee membership process • Assist in administration of PHECC programme • Assist in handling any GDPR queries • Assist in management of Assets, completing relevant administration and ensuring Asset Register is up to date • General Administration, to include, but not limited to, ownership of membership database, updating of course registration, liaising with external stakeholders to ensure certificates and other membership requests are fulfilled in a timely manner. • Ordering of WSI pamphlets and merchandise upon member request • Assisting other team members, council members and volunteers in other administrative tasks as required What Success looks like: The following Key Performance Indicators will be periodically measured to benchmark productivity and success in this role: · Adherence to agreed calendar of agreed deadlines on weekly, monthly, quarterly and annual basis · Other KPIs as agreed between CO and Assistant Office Manager Health and Safety · To report any health and safety issues clearly and promptly to all relevant stakeholders. · To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. · To maintain any continuous training and update any certifications that may be required to successfully complete the responsibilities of the role. · To immediately attend to all accidents or incidents, ensuring that appropriately trained first aider is called if necessary and that all accidents and incidents are accurately and promptly reported to the Health and Safety Officer on the appropriate form. Customer Care · To be professional, courteous, and positive in all dealings with all stakeholders. · To deal with all customer queries, concerns or complaints in a prompt, courteous and professional manner. · To inform all relevant stakeholders of any customer complaints or concerns with a view to learning from the situation and preventing a recurrence. · To reflect the values and mission of Water Safety Ireland and Public Service in every aspect of your role. Key Competencies this Role Requires: · Team Work - A key competency of this role is Team Work. This is demonstrated by: 1. Shows respect for colleagues and co-workers 2. Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate 3. Offers own ideas and perspectives 4. Understands own role in the team, making every effort to play his/her part · Information Management and Processing - A key competency of this role is the ability to analyse information and make appropriate decisions. This is demonstrated by: 1. Approaches and delivers all work in a thorough and organised manner 2. Follows procedures and protocols, understanding their value and the rationale behind them Keeps high quality records that are easy for others to understand 3. Draws appropriate conclusions from information 4. Suggests new ways of doing things better and more efficiently 5. Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. · Delivery of Results - A key competency of the role is delivery of results. This is demonstrated by: 1. Takes responsibility for work and sees it through to the appropriate next level of completion on her own initiative. 2. Completes work in a timely manner 3. Adapts quickly to new ways of doing things 4. Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes. Writes with correct grammar and spelling and draws reasonable conclusions from written instructions 5. Identifies and appreciates the urgency and importance of different tasks 6. Demonstrates initiative and flexibility in ensuring work is delivered. Is self-reliant and uses judgment on when to ask manager or colleagues for guidance. · Customer Service and Communication Skills - A key competency of this role is demonstrating excellent customer service and communication skills. This is demonstrated by: 1. Actively listens to others and tries to understand their perspectives/ requirements/ needs Understands the steps or processes that customers must go through and can clearly explain these 2. Is respectful, courteous and professional, remaining composed, even in challenging circumstances 3. Can be firm when necessary and communicate with confidence and authority 4. Communicates clearly and fluently when speaking and in writing · Specialist Knowledge, Expertise and Self Development - A key competency of this role is demonstrating specialist knowledge, expertise, and self-development by: 1. Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc. 2. Clearly understands the role, objectives and targets and how they fit into the work of the unit 3. Is committed to self-development and continuously seeks to improve personal performance · Drive and Commitment to Public Service Values- A key competency of this role is possessing the drive and commitment to Public Service Values. This is demonstrated by: 1. Consistently strives to perform at a high level and deliver a quality service 2. Serves the Government and people of Ireland 3. Is thorough and conscientious, even if work is routine 4. Is enthusiastic and resilient, persevering in the face of challenges and setbacks 5. Is personally honest and trustworthy 6. At all times, acts with integrity Person Specification
