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Front Of House Associate

Bon Secours HospitalLimerick

Job Advert Front of House Associate Full-time (35 hours per week) | Permanent | Candidate Criteria: Education The Purpose of This Role: The Front of House Associate will ensure all reception and switchboard duties are carried out professionally, efficiently and in a polite and welcoming manner at all times. He/she will work alone and work closely with other members of the Hospital teams for patients being treated at Bon Secours Hospital Limerick. This position combines concierge, wayfinding, switchboard, and patient follow-up responsibilities to ensure seamless communication, professional support, and an enhanced patient experience. All FOH Associates will rotate between Front Desk, Switchboard, and CSH Concierge duties, ensuring operational flexibility and full-service continuity Key Responsibilities: · Greet and assist all patients, visitors, consultants, and contractors in a welcoming and professional manner at our reception point of our hospital · Provide wayfinding support, ensuring patients are directed correctly to departments, clinics, or wards. · Assist with concierge services, including public transport, taxi bookings, parking, hospital restaurant services, and local amenities. · Support patients requiring mobility assistance or additional care, ensuring a safe and dignified experience. · Maintain a drop-off location for outgoing staff post and ensure post is collected and processed appropriately. · Maintain compliance with hospital security and visitor access procedures. · Undertake follow-up calls to surgical or clinic patients not reached by Patient Access, typically during evening shifts; record outcomes and escalate as needed. · Actively listen and respond to patient concerns or minor complaints, resolving on the spot where possible and escalating only when necessary. · Answer the switchboard promptly, screening all incoming telephone calls and directing them to the appropriate department or person. Take clear and accurate written messages when necessary. · Maintain full familiarity with the hospital telephone systems, troubleshooting or reporting any faults to ensure uninterrupted service. · Have comprehensive knowledge of the Hospital Paging System; conduct daily testing and accurate recording of the system’s status. · Respond to hospital paging alerts in strict accordance with hospital policy. · Monitor all incoming emails sent to our hospital main email, forwarding them to the relevant third parties promptly. To Apply: Please submit your CV Panel: a panel may be formed from which future vacancies will be filled. Informal Inquiries: please contactjmkeane@bonsecours.ie

2 days agoFull-timePermanent

Assistant Director Of Nursing

Bon Secours HospitalLimerick

Exciting Career Opportunity! Assistant Director of Nursing (Full-time and Part-time opportunities) Bon Secours Hospital Limerick is inviting applications for the position of Assistant Director of Nursing (ADON). The Assistant Director of Nursing (ADON) will be responsible for the provision of a high quality and safe nursing service across the hospital. This will involve professional leadership to nursing staff at all levels, providing professional advice, contributing to the development and implementation of nursing policy and strategy, and proactively developing nursing roles in accordance with the needs of the patient. The Assistant Director of Nursing (ADON) will provide support to the Director of Nursing, ensuring excellence in patient care through a well-educated and highly motivated nursing team, and the effective and efficient use of resources. Bon Secours Health System is developing a new 150 bed medical facility in Ballysimon to the east of Limerick City. Building works are nearing completion with a plan to open this new state-of-the-art hospital in 2025. This commitment will see the expansion of surgical specialties currently delivered by Bon Secours Hospital Limerick at Barringtons, plus the addition of cardiology, MAU and other medical services. Post: This position can be considered on a part-time or full-time basis. Hours of work: 37.5 hours per week or open to negotiation. The successful candidate is required to be flexible in working over a 24/7 roster which may include both day and night shift patterns. Remuneration: € 67,815-€81,203 (commensurate on experience). Essential Eligibility Criteria: · Registered, or are eligible to registered with, the General Nurse Division of the Nursing & Midwifery Board of Ireland (NMBI). · A Level 8 or higher (QQI) award in a health care or management related area. · 7 years post-registration experience in an acute hospital setting. · Minimum of 4 years management experience at CNM II level or above in an acute hospital setting. · Commitment to the overall aims of the Bon Secours Mission, Vision and Values. · A flexible, positive attitude to performing a wide range of duties to meet the needs of the service. Behavioral Competencies · Leadership People · Management · Quality Service · Problem Solving & Decision Making · Change & Innovation · Organisational Knowledge Technical/Clinical Competencies · Knowledge of IP&C standards · IT literacy skills (Word, PowerPoint, Excel) · Experience of personal & professional development · Knowledge of Quality, Patient Safety & Risk Desirable Criteria: · A Level 9 /Master’s in Nursing, Management, and/or Leadership. · Up to date ACLS. Role Responsibilities include but are not limited to: · Provides professional leadership to all nursing staff, fostering a culture which values continuing professional development and strives for excellence in the delivery of patient care and quality improvement in line with Joint Commission International Accreditation Standards for Hospitals. · Collaborates and works with Director of Nursing and ADON colleagues in leading on the development and implementation of nursing aspects of the hospital’s strategy and provides advice as required on nursing and patient experience issues, in accordance with local and national policy. · Works in partnership with the Director of Nursing and Hospital CEO in balancing the challenges of providing high quality, safe services, with excellent outcomes and in a way that delivers efficiencies and meets the expectations of patients and the public. · Participate fully in the duty roster set up by the Director of Nursing including supporting and deputising for the Director of Nursing as required. · Leads on nursing metrics across the assigned area of responsibility within the Hospital, providing assurance on data quality to the Director of Nursing, Quality and Risk Manager and the Group Director of Nursing, Quality and Patient Safety. · Leads trend analysis of complaints, concerns, compliments and comments across assigned area of responsibility and ensure that this is reported centrally (Q-Pulse) to the office of the Quality and Risk Manager. · Works with the Bed Manager and the Patient Access Manager to understand expected bed demand informing optimal use of hospital beds through effective admission, planning and discharge management. Liaise with the Theatre Services Manager to ensure efficient utilisation of theatre time. · To keep up to date with the latest developments in medicine/nursing, reading current literature, attending lectures, seminars and refresher courses. To organise in-service training. · Plan and implement staffing allocations, providing quality care and optimising staff skills, while remaining cost effective. Informal enquiries to: Bernadette Carroll, Director of Nursing, BCarroll@bonsecours.ie To Apply: Please submit your CV via Rezoomo, by clicking the apply button below Panel: a panel may be formed from which future vacancies will be filled. Join us in our mission to provide exceptional care to the community of Limerick BON SECOURS HEATH SYSTEM IS AN EQUAL OPPORTUNITIES EMPLOYER.

10 days agoFull-timePart-time

Operating Department Practitioner

Bon Secours HospitalLimerick

Operating Department Practitioner Full-time (37.5 hours per week) | Permanent | Candidate Criteria: Qualifications · Registered ODP qualification and registered with HCPC. · Peri-operative Qualification (Desirable) Experience · Must have 2 years post registration experience in an acute hospital setting. · Up to date knowledge of clinical theory and best practice at a level relevant to number of years qualified. · Demonstrate a good understanding of surgical procedures. · Experience with an Electronic Health Record (Desirable) · Previous Peri Operative experience (Desirable) The Purpose of This Role: The Operating Department Practitioner (ODP) is responsible for delivering high-quality, evidence-based perioperative care to patients undergoing surgical or anesthetic procedures. Working as an integral part of the multidisciplinary theatre team, the ODP ensures patient safety, dignity, and comfort at all times. Key Responsibilities: To Apply: Please submit your CV via Rezoomo, by clicking the apply button below Informal enquiries may be emailed to tmcelligott@bonsecours.ie A Panel may be formed to fill future vacancies. Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process. If you require any assistance, please contact stemcgrath@bonsecours.ie

30+ days agoFull-timePermanent
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