Jobs in Dublin
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The Gallery wishes to recruit a Head of Communications to join the Audience Development & Stakeholder Engagement Division on a specified purpose contract. The successful candidate will lead the Communications Department of the Gallery, ensuring that our institutional and programmatic communications objectives are consistently achieved. They will develop and oversee the implementation of cohesive communications plans that align with our strategic plan. They will also strategically develop the visibility and awareness of the National Gallery of Ireland nationally and internationally, including engagement with our many exhibitions, programmes and platforms. Reporting to the Head of Audience Development & Stakeholder Engagement, the successful candidate will: Panel: Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled. Closing date for receipt of applications: 8 March 2026 Interviews will be scheduled in March 2026. At the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know. The National Gallery of Ireland is an equal opportunities employer
Social CARE Worker
Avista is a person-centred, rights-based organisation that is dedicated to improving the lives of children and adults with disabilities. We provide a wide range of services including Day, Residential and Respite supports to both children and adults in various locations across Dublin, Limerick and North Tipperary. Avista is looking for candidates who are committed to supporting people with Intellectual Disabilities and their families, in a person-centred, community based, socially inclusive manner in accordance with our core values and ethos and underpinned by quality, best practice and research. . JOB ADVERTISEMENT APPLICATIONS ARE INVITED FOR THE FOLLOWING POSITION: SOCIAL CARE WORKER CHILDREN’S SERVICES, KILBRIDE CO. MEATH PERMANENT FULL-TIME CONTRACT (39 Hours Per Week), PERMANENT PART-TIME CONTRACT (19.5 Hours Per Week) & TEMPORARY CONTRACT Salary: € 40,851-€ 57,217* (lsi) *Salary subject to Relevant Public Sector Experience and pro-rated for hours of work. REF: 93315 Essential: · QQI Level 7 (or higher) qualification in Social Care/Applied Social Studies or equivalent, the award must be considered eligible for CORU registration. Why work with us? Excellent Career Progression Opportunities. Comprehensive Pension Scheme Supportive and innovative working environment. Generous annual leave entitlement Paid Maternity Leave & Sick Pay scheme Bike to work Scheme Tax Saver Travel Scheme Please submit a Cover letter and CV as application via our website careers section at: https://www.rezoomo.com/company/avista/ Informal enquiries to Shauna Hurney, Social Care Leader, email; Shauna.Hurney@avistaclg.ie Closing date for receipt of applications 02ndMarch 2026. Avista reserves the right to close the competition early should a sufficient number of applications be received. “A panel may be formed from which future positions may be filled across the Dublin service.” Avista is a public body and subject to Freedom of Information and Data Protection Requests. Avista is an equal opportunities employer.
Friends Manager
The Friends of the National Gallery of Ireland (“FNGI”) was established in 1986 to support the activities of the Gallery by recruiting membership, to encourage an appreciation of painting, sculpture and architecture. It is a self-funding organisation with charitable status (RCN 20158958). It is committed to promoting the Gallery and its collections and to expanding awareness and appreciation of the visual arts through a range of educational and social events. Members play an important role in supporting the Gallery in various aspects of its work and can avail of a number of benefits related to membership. The FNGI wishes to recruit a Friends Manager on a permanent basis. The Friends Manager will be responsible for developing and implementing strategies to attract, engage, and retain members and managing the busy FNGI charity. This role involves managing FNGI human resources, budgets and the membership lifecycle, while delivering exceptional member experiences, and ensuring the smooth operation of the related systems, policies and processes. Reporting to the Head of Development, (National Gallery of Ireland or nominated deputy), the successful candidate will: Conditions of employment This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the FNGI. All employees are required to be compliant with FNGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland. Citizenship Requirements Eligible candidates must be: 1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or 2. A citizen of the United Kingdom (UK); or 3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or 4. A non-EEA citizen who has a valid work permit. To qualify candidates must be eligible by the date of any job offer. Job Details and Application Information Salary: €58,000 gross per annum Annual Leave: The successful candidate will be entitled to 25 days of annual leave pro rata Duration: Permanent Working hours: Full time, 5 days a week – 35 hours per week (net of breaks). Please note, flexibility is required and the successful candidate may be required to work occasional early mornings, late evenings and weekends. How to apply: To apply for this position please submit a • Cover Letter of not more than two pages • CV of not more than two pages Panel: Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled. Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice . Closing date for receipt of applications: 8 March 2025, Sunday, 11:45 pm Interviews are expected to take place in March 2026. At the Friends of the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know. Friends of the National Gallery of Ireland is an equal opportunities employer
Mid-Market Account Executive
What will you get to do in this Mid-Market UK/I Account Executive role? As an Account Executive at HubSpot, you will leverage both inbound and outbound selling strategies to identify and close new business opportunities. You will play a crucial role in helping clients enhance their operations and growth using the HubSpot software. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Business Development Representative - UKI
As a Business Development Representative, your role is to seek out and engage “good fit” companies through strategic prospecting. To do this you will leverage HubSpot’s existing leads and generate new interest through calls, emails and social media messaging. When connecting with a prospect you will learn about their business challenges to determine whether HubSpot will serve as a solution. When you have identified a qualified prospect, your goal is to concisely communicate the value of HubSpot and gain interest in a deeper conversation with an Account Executive. You will have a working relationship with 2-3 Account Executives. Each day you will collaborate with the Account Executives you support and your fellow BDRs to develop innovative strategies for uncovering new opportunities. What are the responsibilities of a Business Development Representative? In this role, you will need to: About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Account Executive - Small Business
What will you get to do in this Small Business UKI Account Executive role? As an Account Executive at HubSpot, you use outbound selling strategies to find new business and help them grow using HubSpot software. You benefit from inbound leads and partner with Business Development Reps to research prospects and create outreach strategies. You run online demos of the HubSpot software and successfully sell the HubSpot value proposition. Your target clients will largely consist of small and mid-sized businesses. This position would be based out of your home office working in an inside sales model, and it is a full closing role. We are actively hiring for a Small Business Account Executive; candidates are eligible to be office, flex or remotely located in the Republic of Ireland based on individual preference! Please check out this article for more context: The Future of Work at HubSpot: How We're Building a Hybrid Company. What are the responsibilities of a Small Business UKI Account Executive? In this role, you will get to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Trade Counter Sales Associate
Join a Company Built on Trust, Quality, and 200 Years of Know-How We're Hiring a Trade Counter Sales Associate for our Longford Branch (Brian Fallon Hardware). At McMahons Builders Providers, we’ve been supporting tradespeople, DIYers, and homeowners across Ireland for nearly two centuries. With a network of 12 branches, a specialist Truss Manufacturing Plant, and 3 dedicated Hardwood & Sheet Material centres, we’re proud to be one of the island’s largest independent builder’s providers. From foundations to finishes, we offer a true one-stop shop - and it’s our people who make that possible. Now, we’re looking for a new Trade Counter Sales Associate to join our team in Longford. Why this role could be right for you: This isn’t your average retail job. It’s a chance to be part of a busy, knowledgeable team where every day brings new people, products, and opportunities to learn. You’ll build relationships, solve problems, and become a go-to person for customers who rely on your advice. What you’ll be doing: Helping people every day: You’ll be the friendly face customers see when they walk through our doors - greeting them, understanding what they need, and offering helpful solutions. Building customer relationships: Whether it’s a first-time visitor or a regular contractor, you’ll take the time to understand their project and earn their trust. Learning and sharing product knowledge: We’ll support you to get up to speed on our wide range of building products and suppliers - and you'll enjoy helping others find the right fit for the job. Keeping things running smoothly: From restocking shelves and merchandising displays, to taking calls and coordinating with warehouse and yard teams, you’ll be part of a tight-knit, supportive operation. Pitching in where needed: We work as one team - when things get busy, everyone gets stuck in. You’ll enjoy the variety and pace of a hands-on, customer-first role. What we’re looking for: A team player who enjoys meeting people and solving problems. Familiarisation with Building Materials - maybe an apprenticeship, a summer labouring, or years of trade counter know-how! Great communication skills and a positive, flexible approach. A willingness to learn - whether it’s new products or new systems. Retail, trade counter or customer service experience is huge benefit - attitude is everything. What you'll get: Full training and support to build your knowledge and confidence A varied workday in a friendly, fast-paced environment Opportunities to learn new skills and grow within a nationwide business Plus our extensive Benefits package:
Customer Relations Coordinator
IKEA Dublin are looking to welcome Customer Relations Coordinators on a full time and part time basis to join our Store Customer Relations team! In IKEA, we call this a Customer Meeting Point Coordinator. The role will require you to take responsibility to support the Customer Meeting Point leadership team in the operational day to day running of the store within the customer relations function, coordinating and supporting co-workers with daily activities and tasks. WHAT WE OFFER • The Start Date of employment will be: 11th of March 2026. • Starting salary of €33,880 per annum, based on competence and experience. • 39 Hours working 5 days per week including day shift, 2 evenings and alternate weekends. • 20 hour contracts working 5 days per week including dayshifts, 2 evenings and you will receive every 4th weekend off. Salary will be pro rata • We can discuss flexibility and contract size to match your life and our business needs during the interview. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs. • 15% IKEA discount and discount portal helping you save €100s on high street retailers. • X4 Life Assurance, enhanced statutory pension contributions and interest free loans. ...as well so much more! Full list of benefits at https://www.ikea.com/ie/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/ WHAT YOU'LL NEED TO HAVE • A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team. • Good knowledge in relevant systems, commercial and operational processes and the tools within the area of Selling and Customer. • You are structured and can establish routines for large teams , with the capability to take responsibility and respond to business and customer needs by providing effective solutions within the area of responsibility. • A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity. using your experience to deliver the results when dealing with the unknown and adapting to changes in operation. • Sound understanding of the regulations and legislation relating to health, safety, and security. • Leadership experience is beneficial, but not essential to this role. WHAT YOU'LL BE DOING DAY TO DAY • Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions. • Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and achieve commercial priorities. • Act on customer feedback to ensure that every customer has a consistent and excellent experience by supporting the team in exceeding expectations of availability, quality standards and service. • Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure excellence in operations through building competence in the team. • Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies. . WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many. RECRUITMENT PROCESS INFORMATION Let us know if you require any adjustments to be made during the interview process as soon as possible. • Please attach an updated CV with your application so we can get to know you better. • Next step, if successful you will be invited to a face-to-face interview. We understand not everyone will be successful, but we promise to keep you informed either way. We are unable to accept applications via email and encourage you to apply directly to the job advert. For any advice or support, email fiona.currie@ingka.ikea.com and I will be happy to help!
Chargehand Gardener
QUALIFICATIONS Applications on the official form are invited from qualified persons who wish to be considered for inclusion on a panel from which Permanent or Temporary appointments may be made as Chargehand Gardener for positions as they arise. CHARACTER Each candidate shall be of good character. HEALTH Each candidate must be in a state of health as would indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, TRAINING, EXPERIENCE, ETC. Each candidate must, on the latest date for receipt of completed application form: Have satisfactorily completed The National Diploma in Horticulture at the National Botanic Gardens, Horticulture College or equivalent qualification AND After obtaining qualifications, candidates should have satisfactory horticultural experience AND Hold a full unendorsed driving licence (Category B or equivalent) that permits permanent driving in Ireland AND Hold a valid work permit if required All non European Union or European Economic Area citizens must hold a valid work permit prior to and for the duration of their contract. The work permit must allow you to work full time for Dún Laoghaire Rathdown County Council. It is the responsibility of individual employees to ensure that you have a valid work permit. If at any stage during your contract you cease to hold a valid work permit you must immediately advise Dún Laoghaire Rathdown County Council and your employment will cease with immediate effect. It is desirable for candidates to: • Hold a current Safe Pass card on taking up duty • Have a good knowledge of mechanical plant including the agricultural tractor and ancillary equipment • Have the ability to oversee and implement a programme of works and or significant landscape project undertaken by direct labour or outside contractors or a combination of these • Have a good knowledge and understanding of environmental issues and be familiar with relevant legislation • Have a knowledge of the cultivation of plants, both outdoor and under glass, as well as a good knowledge of decorative gardening • Have a thorough knowledge of landscape or amenity horticulture • Have experience in the use and care of tools, machines and appliances used in the maintenance of parks and gardens Candidates will demonstrate through their application form and at interview the following skills and attributes: • Understanding of the role • Ability to apply previous experience to the role • Good communication and interpersonal skills • Self motivated with a record of demonstrating initiative and ability to use judgement in a workplace environment • Be capable of dealing satisfactorily with outside bodies, residents associations, public representatives etc. • Capacity to contribute to and work well in a team • Sufficient knowledge and understanding of Health and Safety requirements, legislation and regulations • Flexibility in terms of working hours as the duties can involve working outside of normal hours as required • Knowledge of the services provided by Dún Laoghaire Rathdown County Council • Demonstrate customer awareness skills and a positive customer service attitude • Ability to maintain accurate and complete records of all tasks carried out in hard copy and electronic format • Have ability to supervise depot staff, students and contractors operating within their area and be competent in their supervision and be able to demonstrate this • Ability to take and record measurements including basic surveying, levelling and setting out procedures PARTICULARS OF THE POSITION The office is permanent, whole time and pensionable. WAGES – HOURLY RATE €24.08; €24.32; €24.43; €24.57; €24.68; €24.75; €24.80; €24.87; €24.93; €25.03; €25.11; €25.30 Rates as at 1 February 2026 Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Planning and Local Government. Rate of remuneration may be adjusted from time to time in line with Government Policy. The salary shall be fully inclusive and shall be as determined from time to time. Holders of the office shall pay to the Local Authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of any services which they are required by or under any enactment to perform. PERSONAL PROTECTIVE EQUIPMENT As a condition of employment, the holder of the post will be required, at all times when on duty, to wear such items of personal protective equipment as are specified from time to time by Dún Laoghaire Rathdown County Council. SUPERANNUATION CONTRIBUTION Persons who become pensionable officers of a Local Authority who are liable to pay the Class A rate of Pay Related Social Insurance contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 1.5 per cent of their pensionable remuneration plus 3.5 per cent of net pensionable remuneration (that is pensionable remuneration less twice the annual rate of Social Insurance Old Age Contributory Pension payable at the maximum rate to a person with no adult dependant or qualified children). Persons who become pensionable officers of a Local Authority who are liable to pay the Class D rate of Pay Related Social Insurance contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 5 per cent of their pensionable remuneration. All persons who become pensionable officers of a Local Authority will be required in respect of the Spouses and Children’s Contributory Pension Scheme to contribute to the Local Authority at the rate of 1.5 per cent of their pensionable remuneration in accordance with the terms of the scheme. RETIREMENT New Entrants recruited to the Public Service on or after 1 January 2013 Pensionable public servants recruited to the Public Service for the first time on or after 1 January 2013, the commencement date of the Single Scheme, will be members of the Public Service Pensions (Single Scheme and Other Provisions) Act 2012. Pension age Minimum pension age is linked to the State Pension age which is currently 66 but may be subject to change. Compulsory retirement age Scheme members must retire at the age of 70. In all other cases, staff recruited on or after 1 January 2013 who were employed in the Public Service on 31 December 2012 or within a period prior to 31 December 2012 not exceeding 26 weeks will retain their existing pension scheme terms and conditions. In certain circumstances, for example where the public servant was on secondment or approved leave or remains on the same contract of employment, the 26 week rule does not apply. Incentivised Scheme for Early Retirement It is a condition of the Incentivised Scheme for Early Retirement as set out in Department of Finance Circular 12/09 that retirees under that scheme are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK Applicants will be required to work a 39 hour week, Monday to Friday (08:00 – 16:30 Monday to Thursday; 08:00 – 15:30 on Friday). They will be required to work overtime as required. They must work as required on Saturdays, Sundays and Public Holidays for which payment at the appropriate rate will be made. PROBATION When a person is not already a permanent officer of a Local Authority within the Public Service in Ireland and is appointed to a permanent office the following provisions shall apply: a. There shall be a period after such appointment takes effect during which such person shall hold office on probation b. Such period shall be one year c. Such person shall cease to hold such office at the end of the period of probation unless, during such period, the Chief Executive has certified that the service of such person in such office is satisfactory ANNUAL LEAVE Annual leave entitlement for the position of Chargehand Gardener is 24 days per annum in accordance with Department of Environment, Community and Local Government Circular LG(P) 07/2011. Prior authorisation is essential before annual leave is taken. The granting of annual leave at any particular time is always subject to the requirements of the Council and all annual leave is liable to suspension during periods of exceptional pressure. The final decision in allocating leave rests with Management. CITIZENSHIP Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area. The European Economic Area consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom; or c) A citizen of Switzerland pursuant to the agreement between the European Union and Switzerland on the free movement of persons; or d) A non European Economic Area citizen who is a spouse or child of a European Economic Area or United Kingdom or Swiss citizen and has a Stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a Stamp 4 visa; or f) A non European Economic Area citizen who is a parent of a dependent Irish citizen child and has been granted residence permission, usually Stamp 4. DUTIES The post holder will be required to carry out all the duties allocated to them by the Council under the direction and supervision of the relevant Supervisor, which will include but are not limited to: a. The person selected for the post will report to the Senior Executive Parks and Landscape Officer or other authorised person b. Supervise and control staff who may be detailed to assist them c. Participation in the Performance Management and Development System process d. Be responsible for the efficiency of works in the area and to carry out all instructions and inspections and furnish any reports, diaries, records or other particulars described by the Senior Executive Parks and Landscape Officer or other authorised person e. Be responsible for the use and care of tools, machines and appliances used in the maintenance of parks and gardens f. Be available to attend to emergency work outside of normal working hours and participate in an emergency call out roster if required g. Propagation and cultivation of plants and for the layout, care, upkeep, maintenance and control of ornamental pleasure and recreational grounds in the parks, gardens and open spaces to which they may from time to time be assigned h. Attendance at meetings and workshops arranged by Dún Laoghaire Rathdown County Council i. Communicate satisfactorily with outside bodies, residents associations, public representatives etc. j. Maintain accurate and complete records of all tasks carried out in hard copy and electronic format k. Co operate with and avail of any new technology and or systems which may become available to assist in the effective and efficient carrying out of duties or as may be required l. Utilise the Council’s Customer Relationship Management system in accordance with corporate policies and procedures: • Deal with complaints or incidents as may arise and be advised through Customer Relationship Management or other channels • Reply to complaints or incidents through the Customer Relationship Management portal on all platforms as made available m. Ensure that all works being carried out comply with the relevant Safety, Health and Welfare at Work Acts and Regulations, including the completion of Risk Assessments, Safe Systems of Work Plans and Accident or Incident forms n. Comply with Health and Safety requirements of the Council and wear or use any safety equipment or clothing supplied o. Ensure staff they supervise are fit to work, wear the required personal protective equipment for the tasks to be carried out and take appropriate action immediately when these requirements are not met p. Supervise external contractors to ensure works are carried out to the required standards q. Operate in accordance with current best practice requirements in relation to the activities that staff carry out r. Operate a Council vehicle as part of work responsibilities and utilise a mobile phone or other electronic devices when required s. Co operate fully in the implementation of security arrangements for plant, equipment etc., as well as security within the Council’s parks t. Co operate and contribute to operational reviews u. Co operate and contribute to value for money initiatives v. Participate fully in any initiative aimed to increase customer satisfaction and quality of service to the community The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to an appropriate Officer or such designated Officer as may be assigned from time to time by the Council. The duties of the post are to give to the local authority and to: a. The local authorities or bodies for which the Chief Executive is Chief Executive, and b. To any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies referred to in sub paragraph (a) under the general direction and control of the Chief Executive or of such officers as the Chief Executive may from time to time determine, such appropriate computing, technical, management, administrative, executive, supervisory, advisory and ancillary services as may be required by any local authority or body hereinbefore mentioned in the exercise and performance of any of its powers, functions and duties and to exercise such powers, functions and duties as may be delegated to him or her by the Chief Executive from time to time including the duty of servicing all committees that may be established by any such local authority or body. The holder of the post will, if required, act for an officer of a higher level. LOCATION AND RESIDENCE Holders of the office shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. Dún Laoghaire Rathdown County Council reserves the right to assign employees to any premises in use by the Council, now or in the future, subject to reasonable notice.
ICT Application Support National Office
Duties and Responsibilities Main Duties and Responsibilities Working as part of the Apps Support team, the successful candidate will provide help desk application support for case management, Portals, Digital Forms, Office 365 and Phone App systems. The role will also involve working on project teams covering areas such as implementation and data quality initiatives. Apps Support Service Delivery • Provide support to users as part of the Apps Support service desk team covering areas such as: o Identify, troubleshoot and resolve client side application problems o Administration of User Account Management o Data Management – handling requests related to data quality and data cleanse actions o Handle general user support issues o Desktop or browser issues o System performance issues • Record details of all calls handled on the ICT help desk system and update the Frequently Asked Questions and knowledge base as required. • Escalate and track more complex support issues to the Tier 3 support team. • Implement application configuration changes. Implementation and Data Management Projects Work as part of project teams in software testing, data quality and systems roll out or implementation. This will include areas such as: • Assist at user training and engagement sessions • Work as part of test teams in the quality assurance of new releases • Support data management initiatives to improve the quality of records Education and Training • Maintain continuous personal development and participate in team based development, education, training and learning. • Complete all mandatory training. • Where appropriate, provide supervision and assist in the development of knowledge and skills of relevant staff. • Ensure policies and procedures exist for all areas. Health and Safety • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice, and adhere to relevant legislation, regulations and standards. • Have a working knowledge of the Health Information and Quality Authority standards as they apply to the service, for example National Standards for Child Protection and Care, and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him or her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and or Experience Applicants must by the closing date of application have the following: • Have at least one year’s experience in an Information and Communications Technology or customer service related support role. • Have excellent Information and Communications Technology skills with a high level of proficiency with Microsoft Office, databases and document management. • Possess sufficient administrative capacity to discharge the functions of the grade or post. Health A candidate for, and any person holding the office, must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for, and any person holding the office, must be of good character. Full or part time duration posts will be filled. The tenure of these posts will be indicated at expression of interest stage for each individual post. The purpose of this campaign is to fill immediate urgent vacancies and it is expected that panel placements will cease if expressions are not received within the appropriate processes. Appointment as an employee of the Child and Family Agency is governed by the Child and Family Agency Act 2013 and the Public Service Management (Recruitment and Appointments) Act 2004. Remuneration The salary scale for the whole time equivalent of this post is: 01 August 2025: €35,609, €37,741, €38,597, €40,760, €42,740, €44,473, €46,151, €48,414, €50,059, €51,718, €53,296, €54,914 LSIs Long Service Increments are represented by emboldened figures. The first Long Service Increment is paid after 3 years on the maximum, the second Long Service Increment after 3 years on the first Long Service Increment, and the third Long Service Increment after 3 years on the second Long Service Increment, where applicable. The appointee shall commence on the first point of the salary scale. Incremental credit may be given on appointment for certain types of relevant experience, with more information available in Appendix 5. Candidates should note that entry will be at the minimum point of the scale and will not be subject to negotiation, and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if the appointee is currently a serving civil or public servant. Working Week The standard working week applying to the whole time equivalent of this post is 35 hours.
