Jobs in Kilkenny
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Role Requirements Supporting Quality
Audiologist/Hearing Aid Dispenser
Specsavers. A household name and a highstreet staple. And you could be part of the team. We’re looking for an ambitious individual to join our Kilkenny store as a qualified Hearing Aid Dispenser (HAD). In this role, you’ll be dispensing hearing aids to customers who have hearing difficulty, and delivering top-notch customer service every single time. You’ll have access to high-quality equipment and be part of a professional and welcoming environment in store, and with support from our expert team to help keep you progressing, what more could you ask for? Our business We're recruiting for our Kilkenny Hub with a dedicated audiology test room. We are recruiting a forward-thinking HAD to provide care to patients across their stores. Within this role, you will perform hearing tests and advise which of our competitively priced hearing aids is best, to ensure each customer receives the first-class experience they expect. We also offer wax removal, so the microsuction/wax removal qualification is advantageous. What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
Garda Trainee 2026 - General Competition
Age You must have attained the age of 18 and be no more than the age of 49 by the closing date for receipt of applications to this competition. Character You must be of good character. As a modern and progressive policing service, An Garda Síochána seeks candidates who display the highest standards of behaviour and maintain a network of influence of equally good character. Nationality You must, by the closing date for application to this competition be: A. A national of a European Union Member State; or B. A national of a European Economic Area State, the United Kingdom of Great Britain and Northern Ireland or the Swiss Confederation; or C. Under the International Protection Act, 2015 and in compliance with the Admissions and Appointments Regulations 2013, as amended, be: i. A refugee or a family member of such a person in relation to whom a refugee declaration is in force and continues to be in force for the entire duration of the Garda Recruit selection and admissions process; or ii. A person granted subsidiary protection or a family member of such a person in relation to whom a subsidiary protection declaration is in force and continues to be in force for the entire duration of the Garda Recruit selection and admissions process; or iii. By the closing date for application to this competition, have had a period of one year’s continuous residence in the State, and during the eight years immediately preceding that period, have had a total residence in the State amounting to four years. Education You must have obtained the following, by the closing date for application to this competition: An Irish Leaving Certificate with a grade D3 or O6 minimum in five subjects at Ordinary Level*; or A minimum of a Level 5 Major award (120 Credits) on the National Framework of Qualifications (NFQ); or A recognised qualification (at Level 5 or greater) deemed comparable to the above in terms of both level and volume of learning as determines by Quality and Qualifications Ireland (QQI). AND A proven proficiency in either or both of the following: i. The Irish language ii. The English language Please note: • Successful applicants are required to study and pass Irish as part of a module in the Garda College. • Subjects taken at Foundation Level Leaving Certificate are not considered equivalent for entry to this competition. In certain cases, a Pass in the Applied Leaving Certificate may be deemed equivalent to an Ordinary Leaving Certificate. A H7 grade is also deemed equivalent to an O6 grade. publicjobs may verify the validity of qualifications other than the Leaving Certificate with Quality and Qualifications Ireland (QQI). Candidates may refer to the National Academic Recognition Information Centre which offers advice on the academic recognition of foreign qualifications in Ireland. Employment Status You must have relinquished all previous employment prior to entry to the Garda College and may not be on a career break from any such employment upon entry. Medical Standards You must be certified by a Registered Medical Practitioner (nominated by the Commissioner after consultation with the Minister) to be in good health, of sound constitution and suited physically and mentally to performing the duties of a member of the service. Physical Competence Test You must have passed a Physical Competence Test before entering the Garda College to start training. Substance Misuse Assessment You must have passed all Substance Misuse (Controlled Drug and Psychoactive Substances) Assessments to the satisfaction of the Commissioner of An Garda Síochána. The competition for the selection of Trainees into An Garda Síochána attracts a very high number of applicants. As such, the selection process to become a Trainee is comprehensive, with candidates required to undertake a range of relevant assessment tests and exercises over a number of stages. The numbers called forward to each stage of selection will be determined from time to time, having regard to the number of places to be filled in the Garda College. publicjobs will conduct the initial selection stages on behalf of the Garda Commissioner. Names and details of candidates who are successful following the selection stages conducted by publicjobs, will be forwarded to An Garda Síochána for consideration for appointment. Neither An Garda Síochána nor publicjobs will be responsible for any expenses incurred by candidates in relation to the recruitment process. Deeming of candidature to be withdrawn Candidates who do not complete and submit the Online Assessments before the specified date; submit an application form when requested; attend for interview or other test when and where required; attend/undertake any subsequent stage of the selection process as requested or who do not, when requested, furnish such evidence as required in regard to any matter relevant to their candidature, will have no further claim to consideration. Candidates are expected to provide all requested documentation to publicjobs, including all forms issued by us for completion, within seven calendar days of request. Failure to do so will result in the candidate being deemed to have withdrawn from the competition and their candidature will receive no further consideration. Benefits TRAINING, LEARNING AND DEVELOPMENT As a trainee you will undergo the Foundation Training Programme, which is the initial training and development programme that incorporates the training required to perform the role and functions of a Garda in an efficient and effective manner. The programme incorporates a Level 7 Bachelor of Arts Degree in Applied Policing, accredited by the University of Limerick. Upon successful completion of phase one, Garda Trainees become sworn members of An Garda Síochána (this is called attestation) and commence their probationary period (normally two-years from attestation) in accordance with the provisions of the Admissions and Appointments Regulations. You will receive further training, tailored to the requirements of your specific role throughout your career. ANNUAL LEAVE / SICK LEAVE Upon moving to phase II (after attestation), Probationary Gardai get 29.5 days paid annual leave per year inclusive of public holidays and Good Friday, with a pro-rata entitlement for periods of service less than one year. For Gardaí on operational duties, public holidays and Good Friday are to be regarded as normal working days except where they happen to be rostered as rest days. There are flexible working options available throughout your career (approval of management required). After three months training, sick leave provides full payment of your weekly training allowance for a period of up to four weeks. The amount of any benefits payable under the Social Welfare Acts is deducted from the payment during illness. PAY Garda Trainees will receive an allowance of €354 per week for the 36 weeks of training. Accommodation and food are provided while resident in the Garda College from Sunday to Friday. Upon attestation after 36 weeks, Garda Trainees become Probationer Gardaí and move to the first point of the pay scale which is €39,194 (As of 1 February 2026), rising incrementally to €60,333 per annum after 8 years. Probationer Gardaí will be assigned to work the core shift roster (12-hour), which attracts additional allowances. Gardaí may have the opportunity to work on overtime, which is paid at a rate of time and a half, unless worked on a Sunday/public holiday, which is paid at double time.
Customer Engagement Advisor
Are you driven by great conversations, meaningful customer interactions, and achieving results? Do you enjoy working in a fast‑paced environment where no two days are the same—and where your development genuinely matters? If so, we’d love to hear from you. Vhi are hiring talented individuals to join our Consumer Sales and Customer Care teams, supporting customers with their private health insurance needs. From day one, you’ll be at the heart of the customer experience—handling inbound calls from new and existing customers and providing expert guidance across a broad range of health insurance products. Once you’ve completed onboarding, you’ll unlock exciting opportunities to expand your skillset across Sales, Email, and Live Chat, giving you variety, growth, and long‑term career potential. 📍 Training: Fully on‑site 🏠 After training: Flexible hybrid and on‑site working model 📅 Start dates: May and June 2026 What we offer As a member of the Vhi team, you will receive a comprehensive benefits package, which includes: Competitive salary with an annual bonus Membership of DC pension scheme Health insurance for you and your family Income protection in the event of illness Hybrid working model Ongoing training and development Onsite restaurant and free parking Sports and social club APA Qualifications paid for along with support and training provided during the exam cycle. What will you do Answer inbound calls from new and existing customers Provide high‑quality sales and customer service support Build trust, rapport, and engaging customer relationships Identify customer needs and recommend suitable health insurance options Manage inbound sales enquiries, including new business and policy renewals Meet individual targets while maintaining excellent service standards Accurately use multiple IT systems in a fast‑paced environment Work collaboratively with team members and internal departments Work one Saturday in every four, across a range of shift patterns What will you need to be successful 🎓 Education & Experience A third‑level qualification or 1–2 years’ experience in a sales or customer service role APA (CIP or Dip PMI) qualification, or willingness to complete it Strong IT skills and confidence working across multiple systems 🤝 Skills & Attributes Customer‑focused with a passion for sales and service excellence Comfortable working in a target‑driven, fast‑paced environment Excellent written and verbal communication skills in English Resilient and confident when handling complex customer queries Strong attention to detail and accuracy Self‑motivated, flexible, and a team player Demonstrated alignment with Vhi Values Ready to start your journey? Apply now. This is a CF3, CF4 & CF5 role in line with central bank requirements. Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Our Commitment to Inclusion and Accessibility At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email. Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process. Vhi is an equal opportunities employer
Electrical Apprentice
ATEX Inspector Apprenticeship If you are looking for a career with long-term prospects, specialist technical training, and genuine demand from industry, this is an exceptional opportunity. AVS is currently recruiting for four ATEX Inspector Apprenticeship positions. This is an entry-level opportunity for motivated candidates who want to build a highly valuable technical qualification with Ireland’s benchmark company in explosion safety inspection and verification. About AVS AVS is Ireland’s only accredited, independent and impartial inspection body providing internationally recognised inspection and verification services to industry and installation contractors operating in Potentially Explosive Atmospheres. We are trusted by industry because of our technical competence, independence and depth of experience. Our team includes highly experienced inspectors and qualified Ex validation engineers, giving our clients direct access to some of Ireland’s leading experts in ATEX and Explosion Safety. Our personnel have significant engineering and inspection experience across a wide range of sectors, including: • Pharmaceutical • Brewing and Distilling • Petrochemical • Chemical Processing • Food and Beverage • Manufacturing Why Choose AVS ATEX inspection and explosion safety competence are highly valued by employers across many major industries. Gaining these skills can open the door to a rewarding and specialist career path, both in Ireland and internationally. Completing your apprenticeship with AVS means training with a company that sets the standard in explosion safety verification. You will develop practical, in-demand skills under the guidance of recognised experts, building a strong foundation for a long-term career in electrical inspection, hazardous area compliance and industrial safety. This is more than an apprenticeship. It is an opportunity to position yourself in a specialist field where technical competence, professionalism and recognised qualifications are in strong demand. Apprenticeship Overview This is an entry-level Electrical Apprenticeship and Trainee ATEX Inspector role. Successful candidates will be enrolled in an apprenticeship programme designed to develop the skills, experience and competencies required to become a qualified electrician and ATEX Inspector. During the apprenticeship, you will receive a combination of: • Classroom-based education • Paid on-the-job training • Structured mentoring from experienced inspectors and engineers • Practical exposure to real industrial environments Apprentices will receive training in the: • Installation, commissioning, testing and maintenance of wiring systems for industrial applications • Inspection of electrical equipment in non-hazardous areas • Inspection and verification of equipment and installations in potentially explosive atmospheres • Development of technical inspection competence, reporting skills and industry knowledge This role offers exposure to specialist industrial work that few entry-level opportunities can provide. Location and Flexibility The apprenticeship is primarily based in the Dublin and Cork areas, with work carried out throughout Ireland and, at times, further afield. Candidates must be flexible with working hours when required. Minimum Requirements Applicants must: • Be over 18 years of age • Hold a full clean driving licence • Be computer literate What We Are Looking For We are seeking candidates who have: • A strong work ethic • A positive attitude • A willingness to learn • The ability to take direction • A commitment to personal development • The ability to work as part of a professional team Application Requirements Please ensure that your application includes a copy of your: • Leaving Certificate results, and/or • Third-level qualification(s) Applications submitted without these documents will not be considered. Apply If you want to start a career in a specialist field with excellent long-term prospects, and train with one of the most respected names in explosion safety verification, we would like to hear from you.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Pizza Maker
Main purpose of the role: Focused on the fusion of Irish and Italian traditions and ingredients, our new Pizza company is looking for passionate foodies to lead the way in producing amazing, authentic Italian pizza, pizza that tastes as good as one you would find in a pizza corner in Italy. Relevant Skills/Experience: Previous food preparation and production experience is essential Qualified pizza creator/maker or baker is a distinct advantage but not necessary Creative and passionate about food Excellent communication skills Ability to engage with and prioritise customer needs Accuracy, attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Previous customer service experience is an advantage HACCP training is beneficial but not essential Main Duties: Actively live the pizza brand-values i.e. Proud, Energetic and Imaginative Serve customer with freshly baked pizza made fresh to order Bake and finish products to the highest standard in accordance with the pizza baking guidelines Ensure the pizza department is merchandised and presented to the highest standard at all times and in accordance with relevant brand guidelines Ensure ordering of stock is carried out in accordance with procedures Ensure all HACCP best practices are implemented across the pizzeria Adhere to all pizza brand rules, policies and procedures at all time Be familiar and comply with all Health & Safety regulations particularly those pertaining to your role and to report any breaches to store management
External Courts Service Clerical Officer
1. Operating Environment The long-term strategic vision for the future of the Courts Service sets out the 10-year plan to 2030 to re-design services around court users, leveraging digital technology to streamline services and ultimately delivering a modern court system. This is an exciting time to be a member of Courts Service staff and be part of our evolving and modernising journey. 2. THE ROLE Are you looking for a new challenge? Do you want a varied role with fantastic career opportunities in a dynamic, fast paced environment? The Courts Service is offering entry-level positions for individuals to join our team as a first step toward a rewarding and fulfilling career. These exciting on-site roles in Kilkenny Court Office provide a vibrant work environment and the opportunity to make a real impact. The Clerical Officer is often the first point of contact for our customers and may be seen as the face of our organisation. In this role you will have an opportunity to learn, develop and gain a knowledge of court proceedings and will be at the forefront of providing our customers access to justice. The office environment is rewarding and fulfilling and gives successful candidates an excellent foundation for career progression. You will play a key role in the implementation of our exciting modernisation programme and as such, we want to make you the best that you can be. 3. Key Responsibilities A Clerical Officer will be responsible for: Candidates with Disabilities The Courts Service has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. Interviews Interviews will take place in person in Kilkenny city centre. Interviews will be structured in format, with candidates asked to provide examples of the capabilities for the role as outlined in Section 7 of this document. Depending on the number of successful candidates following assessments, interviews will be held in batches. If a candidate fails to confirm their attendance for interview, their application will be withdrawn. If a candidate confirms their attendance and fails to show or provide a sufficient reason and timing for not showing, their application will be withdrawn. It is anticipated the interview will last forty-five minutes. Panel Formation To be considered for the panel you must receive 50% or more in all capabilities. Candidates who successfully pass the interview process may obtain a place on a panel and may, within the life of the panel, be considered for subsequent approved vacancies if they arise for this role. The candidate who obtains first place on the panel will be the first candidate considered for a position, subject to satisfactory clearances, and so on in order of merit. The panel will be established for 2 years and appointments may be made from this panel as vacancies arise. Candidates who have not been offered a position at the expiry of the panel will have no claim to any further positions thereafter because of having been on the panel. A candidate will only be offered a position once. If the candidate refuses a position, they will be removed from the panel. Confidentiality Candidates can expect that all enquiries, applications and all aspects of the proceedings to the extent that they are managed by the Courts Service are treated as strictly confidential subject to the provisions of the Freedom of Information Act 2014. However, candidates should note that all application material may be made available to the interview board. Certain items of information, not specific to any individual, are extracted from computer records for general statistical purposes. Review and Complaint Procedures under the Code of Practice for Appointments to Positions in the Civil and Public Service If a candidate is unhappy following the outcome of any stage of a selection process, they can either: 1. Request a Review of a decision made during the process Or 2. Make a Complaint that the selection process followed was unfair A candidate can follow either one of the two procedures in relation to the same aspect of a selection process, but not both. Where a review of a selection process has taken place under Section 7 (as detailed below), a complainant may not seek a further review of the same process under Section 8, other than in the most exceptional circumstances that will be determined by the Commission for Public Service Appointments (CPSA) at its sole discretion . There is no obligation on the Courts Service to suspend an appointment process while a Review or Complaint is being considered. However, the CPSA expects that, where possible, the Courts Service will intervene in cases where it finds an error is likely to have occurred. Candidates' Obligations: Candidates in the recruitment process must not: • knowingly or recklessly provide false information • canvass any person with or without inducements • impersonate a candidate at any stage of the process interfere with or compromise the process in any way Any person who contravenes the above provisions or who assists another person in contravening the above provisions is guilty of an offence. A person who is found guilty of an offence is liable to a fine and/or imprisonment. In addition, where a person found guilty of an offence was or is a candidate at a recruitment process, then: · where he/she has not been appointed to a post, he/she will be disqualified as a candidate; and where he/she has been appointed subsequently to the recruitment process in question, he/she shall forfeit that appointment. It is important to remember that this is a competitive process for a role where integrity is paramount. Sharing information on the selection process e.g. through social media or any other means, may result in disqualification from the competition. In addition, if a person found guilty of an offence was, or is a candidate at a recruitment process, they will be disqualified as a candidate and excluded from the process and if appointed to a post following the recruitment process, they will be removed from that post. Use of Recording Equipment The Courts Service does not allow the unsanctioned use of any type of recording equipment on its premises. This applies to any form of sound recording and any type of still picture or video recording, whether including sound recording or not, and covers any type of device used for these purposes. Any person wishing to use such equipment for any of these purposes must seek written permission in advance. Unsanctioned use of recording equipment by any person is a breach of this policy. Any candidate involved in such a breach will be disqualified from the competition. MATTERS RELATING TO ELIGIBILITY TO APPLY Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 41 or a Stamp 5 permission; Please note that a 50 TEU visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must be eligible by the date of any job offer. Salary The salary scale for the position (rates effective from February 2026) is as follows: Clerical Officer - Personal Pension Contribution Salary Scale: €605.69 €639.04 €647.53 €664.05 €688.44 €712.80 €737.14 €754.87 €774.99 €798.31 €814.74 €837.85 €860.81 €896.63 €924.78(LSI1) €949.31(LS2) The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3(LSI1) and 6(LSI2) years satisfactory service at the maximum of the scale. Appointees will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time). Tenure and Probation The appointment is to a permanent position on a probationary contract in the Civil Service. The probationary contract will be for a period of twelve months from the date specified on the contract. During the period of your probationary contract, your performance will be subject to review by your supervisor(s) to determine whether you – (i) Have performed in a satisfactory manner, (ii) Have been satisfactory in general conduct, and (iii) Are suitable from the point of view of health with particular regard to sick leave. Prior to the completion of the probationary contract a decision will be made as to whether or not you will be retained pursuant to Section 5A(2) Civil Service Regulation Acts 1956–2005 . This decision will be based on your performance assessed against the criteria set out in (i) to (iii) above. The detail of the probationary process will be explained to you and you will be given a copy of the Department of Public Expenditure NDP Delivery and Reform’s guidelines on probation. Notwithstanding the preceding paragraphs in this section, the probationary contract may be terminated at any time prior to the expiry of the term of the contract by either side in accordance with the Minimum Notice and Terms of Employment Acts, 1973 to 2005. In the following circumstances your contract may be extended and your probation period suspended. · The probationary period stands suspended when an employee is absent due to Maternity or Adoptive Leave. · In relation to an employee absent on Parental Leave or Carers Leave, the employer may require probation to be suspended if the absence is not considered to be consistent with the continuation of the probation and · Any other statutory provision providing that probation shall - (i) stand suspended during an employee’s absence from work, and (ii) be completed by the employee on the employees return from work after such absence. Where probation is suspended the employer should notify the employee of the circumstances relating to the suspension. All appointees will serve a one-year probationary period. If an appointee who fails to satisfy the conditions of probation has been a serving civil servant immediately prior to their appointment from this competition, the issue of reversion will normally arise. In the event of reversion, an officer will return to a vacancy in their former grade in their former Department. Hours of Attendance This is a fulltime post, and hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross per week or 35 hours net per week . Appointees will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down under working time regulations. Annual Leave The Annual Leave allowance is 22 days rising to 23 days after 5 years’ service and to 24 days after 10 years’ service, 25 days after 12 years’ service and 26 after 14 years’ service. This allowance is subject to the usual conditions regarding the granting of annual leave in the civil service, is based on a five-day week and is exclusive of the usual public holidays. Headquarters The appointees’ headquarters will depend on location of position accepted. No hybrid or blended working available.
Head of Digital Project Engagement
Job Location: This post will be a hybrid working model at an RSA Office to be confirmed with the successful candidate i.e. Ballina – Co. Mayo, Loughrea – Co. Galway, Kilkenny, Dublin, Cork Such arrangements will be aligned and in accordance with central DPER (Department of Public Expenditure, NDP Delivery and Reform) guidelines on blended working. Key Elements of the Job and Responsibilities: 1. Digital Product Engagement Strategy • Lead the development and delivery of RSA’s Digital Product Engagement Strategy at a time the Authority is going through significant transformation and change. • Champion a OneRSA approach (long-term), digital-first mindset and customer-centric vision across RSA digital services. • Drive online adoption, digital customer engagement, and satisfaction through data-driven product enhancements and engagement campaigns. • Collaborate and plan with relevant stakeholders to bring RSA digital sites and platforms (RSA.ie, NDLS Online, MyRoadSafety.ie, and others) under a unified OneRSA digital experience framework. • Lead initiatives (short-term) to reduce friction and ensure a seamless customer experience across RSA portals, websites, and online services on the pathway to achieving the OneRSA approach. • Play a key role in enabling major digital and service transformation programmes across RSA’s national services ensuring digital product engagement and customer experience considerations are embedded from design through to delivery. 2. Voice of the Customer • Lead customer feedback surveys, digital customer journey mapping, and digital sentiment analysis to ensure timely recognition of customer pain points. • Integrate and translate customer needs into actionable improvements in product design, delivering intuitive, accessible, and efficient online services. • Use data, analytics, and research insights to identify service improvements and innovation opportunities. • Ensure digital services are inclusive by design, meeting accessibility standards, Official Languages Act requirements, and wider public service obligations. 3. Cross Functional Product Management • Develop and manage cross-functional relationship with RSA Business Leads to include the Digital Customer Engagement Strategy in product planning, road mapping, and go-to-market execution. • Collaborate closely with the Head of Data, ICT, Procurement to select a solution which will integrate data sources and build a single view of the digital customer journey. • Work cross-functionally with the RSA Business Leads, Design Authority, ICT, and external vendors to ensure customer experience excellence in all digital touchpoints. • Support the development and integration of digital services to ensure consistency of design, content, and usability leading to similar customer experience across RSA services. 4. Stakeholder Management • Must be able to advise and influence RSA’s Corporate Leadership Team (CLT) ensuring their expectations are effectively managed and aligned with digital product engagement strategies. • Work with external government and public service stakeholders (e.g., OGCIO, DEASP, Department of Transport) to ensure alignment with national digital standards. • Promote collaboration and shared ownership of digital initiatives, breaking down silos through a OneRSA approach. 5. Go-to-Market Strategy • Lead go-to-market strategies for RSA online services to ensure successful product launches, drive adoption, and maintain top-of-mind awareness among customers. • Collaborate with the RSA Media and Communications team to plan and deliver campaigns that promote online services and customer engagement. • Strong understanding and experience of SEO, Google Analytics, and digital marketing principles to support the planning, delivery, and optimisation of digital go-to-market strategies. • Contribute to planning and oversight of content and customer communications across RSA’s digital platforms to ensure consistency and clarity. 6. Measurement and Continuous Improvement • Lead the implementation and optimisation of website analytics to capture, interpret, and act on customer behaviour insights across RSA’s digital ecosystem. • Report regularly on KPIs including online adoption, customer satisfaction, and product performance, thus eliminating silos and promoting transparent and informed data-driven decision making. • Foster a culture of continuous improvement, innovation, and agility in digital service delivery. • Establish and evolve a comprehensive digital data management pathway to enable the analysis of a unified RSA customer journey across all online services. 7. Risk Management and Governance • Identify, assess, and manage risks related to the delivery of digital product engagement strategies, adoption, and online service performance. • Effectively register and report risks related to RSA digital platforms and customer journeys in close collaboration with the Risk Manager. • Embed a culture of risk awareness and accountability within all digital service design and product management processes. This job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time by management and to contribute to the development of the post while in the role. Qualifications and Experience Required: Essential Requirements: Each candidate must meet the following requirements at the time of the competition closing: • Hold a minimum of an NFQ Level 8 qualification (or equivalent) in a relevant discipline such as Digital Product Management, Marketing, Communications, Business, or IT. • Have at least 5 years of senior management experience in digital product management, customer engagement, or digital transformation within a complex or multi-stakeholder organisation. • Demonstrate proven success in developing and implementing digital adoption or digital engagement strategies. • Have experience managing cross-functional initiatives, with strong stakeholder management and communication skills. • Demonstrate experience using digital analytics tools (e.g. Google Analytics, SEMrush, Power BI, Brandwatch, Crazy Egg) to derive actionable insights. • Possess strong strategic planning, product delivery, and influencing skills. • Strong understanding of GDPR Principles and the practical application of GDPR in a business and operational setting. • Experience in the development of digital data related policies and practices alongside their practical implementation. • Good understanding of web analytics and how these can be coupled with operational data analytic insights to support a seamless online customer experience. • Significant experience in the practical oversight, reviewing and approval of technical documentation. • Excellent communication and interpersonal skills (written and oral) with an ability to effectively convey ideas in a non-technical manner to other members of the organisation at various levels to generate stakeholder engagement and buy-in. • Experience of effective collaboration and eliciting engagement with business units that have limited capacity. Desirable Skills and Experience: • Experience in the public sector or regulated industries. • Proven leadership in driving digital product engagement strategies and cross-functional initiatives. • Must be a self-starter with strong ownership, resilience, and delivery focused in a complex, multi-stakeholder product development environment. • Be customer-obsessed, deeply empathetic, constantly putting yourself in the shoes of the customers. • Understanding of user experience (UX), accessibility, and digital customer journey mapping. • Experience with content management systems (CMS), SEO optimisation and go-to-market strategies. • Strong knowledge of agile methodologies and emerging technology such as AI to deliver innovation in customer-centric digital products. Key Capabilities for Effective Performance at this Level: Demonstrate the Assistant Principal Officer capabilities as set out below: Building Future Readiness • Digital Focus, Innovation and Upskilling for the Future • Strategy, Change and Reform Leading and Empowering • Leading, Motivating and Developing • Leading with Specialist Insight Evidence Informed Delivery • Delivering Excellence • Analysis, Judgement and Decision Making Communicating and Collaborating • Communicating and Influencing • Engaging and Collaborating Salary Scale: Based on a 41.25 hours per week gross or 35 hours net, successful candidates will be paid on the (Assistant Principal) PPC scale (Pay Adjustments - Updated 01 February 2026, Circular 07/2026): Point 1 €82,290 Point 2 €85,320 Point 3 €88,393 Point 4 €91,475 Point 5 €94,553 Point 6 (Max) €96,329 (LS1) ¹ €99,433 (LS2) ² €102,550 ¹ After 3 years satisfactory service at the maximum. ² After 6 years satisfactory service at the maximum. Once you reach the maximum point of the scale, you must complete a further 3 years of satisfactory service to qualify for LS1 (Long Service Increment 1). After another 3 years at LS1, you will progress to LS2 (Long Service Increment 2). Salary is paid fortnightly; the Authority operates a contributory pension scheme. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 years (LSI-1) and 6 years (LSI-2) satisfactory service at the maximum of the scale. Candidates should note that entry will be at point 1 of the above scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Probation: Candidates must satisfactorily complete a 12-month probationary period before a permanent appointment can be confirmed. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Medical: A candidate who is not already in permanent employment of the Authority will be required, prior to appointment, to pass a medical examination by a doctor nominated by the Authority. The Authority bears the cost of this examination.
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
