Clerical Officer jobs
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Overall role and context: SETU is committed to teaching and learning, the quality of its academic programmes and its leadership in widening participation in higher education. We are committed to the provision of quality higher education opportunities for all learners that meet the varied needs of learners, whilst also providing a platform for regional economic, social and cultural development. Principal duties and responsibilities: Duties and Responsibilities: Assist with administrative tasks in the Student Services department to include (but not limited to): • Act as the first point of contact for students and guide and signpost students appropriately • Review Student Assistance Fund (SAF) applications using Cognito Forms and follow up • Orientation and information days planning • Registration and booking of appointments for various services • Maintenance of accurate and up to date departmental records including expenditure records • Data entry, filing, photocopying, and scanning of documents. • Work with other members of staff to develop interactive activities and materials, appropriate to the target audiences, and tailored to the needs of the students • Participate and assist in the organisation of various Student Services events, programmes and activities. The role is likely to involve regular contacts with students, staff, the public, organisations and individuals at all levels where discretion, tact, courtesy and judgement will be constantly exercised. The postholder would be expected to exercise a good degree of initiative and be capable of working under a reasonable level of supervision. The post holder will carry out such other appropriate duties as may be assigned by the Head of Learner Support and Student Services or their nominee from time to time. The above requirements provide a broad outline of the duties and responsibilities attached to the position as currently envisaged. These may change over time in the context of evolving SETU objectives and organisational restructuring. The post will require good knowledge and skill in the use of Information and Communication Technologies and the appointee will be expected to use new techniques and technologies as they arise. SETU will provide the necessary training as appropriate. Person specification – Qualifications, Knowledge, Experience & Skills: • Have the requisite knowledge, skills and competencies to carry out the role • Be capable and competent of fulfilling the role to a high standard • Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise Excellent computer skills with a good working knowledge of Microsoft Office packages (Word, Excel Outlook etc.) and use of other IT systems i.e. Cognito forms. • Strong interpersonal and organisational skills • Analytical and numerical ability, with strong attention to detail • Excellent oral and written communication skills • Flexibility and a positive attitude towards work • Evidence of working as a team player with a flexible and positive approach to work. Hours of Work: The appointee will be required to work 35 hours per week together with such additional hours as required for the proper discharge of their duties. Salary: Clerical Officer salary scale: €31,119 - €48,425 Annual Leave: 22 days annual leave. Annual Leave will be in accordance with arrangements authorised by the Minister for Further and Higher Education, Research, Innovation and Science from time to time.
Group Compliance Officer - Aviation Safety
Job Description The Group Safety Regulation & Compliance (SRC) team sit within the central functions area of daa, supporting Dublin, Cork, CCDO, Red Sea International and international business units operated by daa plc. SRC are tasked with setting daa Groups Safety Standards & Strategy, assessing compliance of our aerodromes against Safety Regulatory requirements (e.g. EASA, ICAO, GACA, SHAWW Act 2005 etc.), providing advice / guidance, training and coordinating all formal interactions with the Irish Competent Authorities. As daa is a safety critical organisation, safety is our number one priority as a business in accordance with EU Regulation 139/2014. Working as part of SRC, the primary responsibility of this role is to undertake compliance activities related to aerodrome certification, the safety management systems and documented processes at our airports. The role will provide management reporting (to daa Executive and Board) in this regard and track the status of corrective actions. This role also provides support in the development and drafting of the Safety Management System, airside safety policies and procedures as required in collaboration with the relevant airport personnel and third parties and will lead projects as required by the business to enhance safety culture. This role will also be required to conduct and support safety investigations / Lessons Learned throughout daa group. A bespoke multi-annual training plan will be developed with the successful candidate to support their delivery of this exciting role, and other activities as assigned. Responsibilities SRC – Group Aviation Safety Compliance Program: Within any safety critical industry, effective internal safety oversight is a key control to ensuring application of standards is effective and as intended: Supporting the development and implementation of the group Aviation Safety Compliance program (Note: this will require international travel). Leading aviation safety compliance assessments of, but not limited to, the airside operations, Emergency Planning & response, safety, training systems, manuals, infrastructure and equipment in place at our airports in line with the Aviation Safety compliance plan. Supporting the continued Regulatory certification of our airports in line with the applicable aviation safety regulations (i.e. EASA, ICAO, GACA etc). Engaging with the competent authority, the Irish Aviation Authority – Aerodromes Division in relation to annual audits and regulatory submissions. Group Safety Activities SRC are tasked with the implementation of the daa group safety management framework. This ensures a common approach to safety across the entire business globally. The Group Compliance Officer – Aviation Safety will help support: Implementation of a the daa Group Safety Management Framework (SMF) Assisting in the annual review of the SMF Conducting review of the Aviation Safety Legal Register and ensuring the business is informed of any pertinent changes to aviation safety legislation. Foster and encourage a strong safety / just culture across the organisation. Identifying and reporting of safety risks, and where required escalating same to ensure safety standards. Supporting airside functions to understand the mandated requirements, industry best practice and assist in the implementation of new aviation safety regulations. Assess change projects to ensure that they are compliant with all applicable legislative requirements thereby enabling IAA prior approvals. Develop and manage the upkeep of Dublin and Cork airport’s certification Specification / operations basis libraries (i.e. managed evidence base of compliance with EASA requirements). Develop systems and processes to continuously improve aviation safety as assigned. Review and inform the update of aerodrome procedures through safety governance forums. Develop policy documentation as required, through collaboration and consultation. Attend new daa ventures as required under the SMF and undertaken safety assessments of risk profile and developing a safety roadmap to address same. Administration and Reporting Given the complexity of daa plc operations, effective reporting is required to demonstrate to the daa Executive team and daa Board that effective Safety governance is in place. This role will support the coordination and assessment of the quality of all executive and board reports for the section thereby ensuring that the highest standards are maintained. Responsibilities include: Assist in the generation of SRC reports to both the daa Executive and Board Safety Committees. Assist in the SRC Teams development of Safety Reports to other safety forums across our airports. Review incident reports at our airports to analyse and develop high quality compliance reports and performance metrics, and undertaken independent investigations as required. Review pending legislation / best practice and identify / communicate requirements for the business and support the implementation of same. Support continuous improvement of all SRC / safety processes. Support the development / implementation and safeguarding the retention of certification of key international standards (ISO9001, ISO45001, ISO37301 etc.) SRC Activities As part of SRC, we seek to embed resilience and flexibility within our own team while always supporting one another. Each team member therefore is afforded the opportunity to grow professionally and learn new skills. Accordingly, each team member will be expected to deliver the following: As part of the wider SRC team, support and assist as required all SRC functions. Assume the responsibilities of the Group Aviation Safety Compliance Manager in their absence. Support the resilience planning of SRC Team. Provide Support to wider CGSO team on an occasional basis as required. Conduct any reasonable task as assigned by your line manager. Lead and support projects as required to include stakeholder management and engagement. Represent the department at forums, working groups, etc as required. Adherence to daa values. Qualifications Experience in the aviation or other highly regulated safety critical industry desirable, preferably in a safety role. daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process About Us We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Temporary Staff Officer
Grade: Staff Officer (Grade V) Salary Range: €51,723 - €61,865 (Salary will be paid in accordance with such rates as may be authorised by the Minister of Education and Youth from time to time for Staff Officer (Grade V).) Nature of Position: Temporary Acting/Fixed Term Contract covering an approved leave of absence (subject to satisfactory completion of probation period) Hours of work: Monday to Friday – 35 hours per week Annual Leave: The Staff Officer will (in addition to the usual Public and Bank Holidays) be entitled to 25 working days Annual Leave. Arrangements in respect of Temporary Acting positions is in accordance with Circular Letter 008/2014 and ETB Operational Guidelines. Initial Work Location: Kilkenny and Carlow ETB HQ is located in Carlow and all HQ staff will eventually work from Carlow. Currently the HR Operations Team is based in Kilkenny. The location of work is determined by the Chief Executive or designate. Other Conditions: Offers of employment are subject to garda vetting, reference checks and pre-employment health assessment. Overview of Kilkenny and Carlow Education and Training Board Kilkenny and Carlow Education and Training Board (KCETB) is the largest education and training provider in counties Kilkenny and Carlow and offers a broad range of education and training services to approximately 14,000 students and learners on an annual basis. We manage 13 post-primary schools across the two counties and are the leading provider of Further Education and Training (FET). Through our FET Service, we offer a wide range of full-time and part-time courses, such as apprenticeships, basic education, community education and Youthreach (for early school leavers) as well as student supports and services for employers. We also manage music education through the Music Generation programme and we co-ordinate the delivery of youth services. We have a history of responding flexibly to community and employer needs and aspirations. Role and Responsibilities The initial assignment is to the Human Resources Department in the role of Assistant Team Leader – Human Resources Operations. The post-holder will support the delivery of high-quality HR services across KCETB. Key responsibilities include: Team Leadership and Coordination • Assist in planning and coordinating workflow and processes within the HR Operations Team to ensure timely and effective service delivery. • Support the development of a high-performance by motivating team members and promoting accountability. • Build productive working relationships with internal stakeholders including Principals, AEOs, Centre Managers, and employees. • Represent the HR Operations Team at internal meetings and contribute to cross-functional collaboration. Onboarding and Pre-Employment Compliance • Oversee the onboarding processes for new employees on the online Jobtrain Portal and via paper submissions, including: the collection and verification of employee setup information; reference checks; garda vetting, and occupational health assessments. • Ensure teaching staff are registered with the Teaching Council of Ireland; monitor registration status and expiry of conditions monthly. • Maintain accurate and secure personnel records in line with KCETB’s Data Retention Policy and GDPR requirements. Employment Contracts • Working with the Recruitment and Allocations Team to prepare and issue contracts of employment in accordance with relevant legislation, departmental instruction and best practice on the online Jobtrain Portal and via paper submission. • Ensure contracts are issued promptly and accurately, reflecting the correct terms and conditions. • Monitor the return of signed contracts and follow up with employees or managers as required on the online Jobtrain Portal and via paper submission. • Maintain a centralised and auditable record of all contracts issued and returned. Pay Administration and CoreHR System Management • Assist in the implementation of relevant Circular Letters, policies, and directives affecting pay and staffing. • Ensure accurate processing of changes to pay, hours, and staffing utilisation for payroll purposes. • Set up new employees on the CoreHR system, ensuring correct salary scale and point based on documentation (e.g. Statements of Service, Incremental Credit applications). • Prepare Statements of Service and support salary assimilation queries. Audit and HR Data Reporting • Assist in the preparation of documentation for internal audits, C&AG audits, and other external reviews. • Assist in the collation and submit HR reports and statistical returns to DES, SOLAS, and other relevant agencies. • Draft correspondence, reports, and documentation as required to support HR operations and compliance. Absence Management • Support the implementation of absence management policies and Circular Letters. • Support the development and updating internal guidelines for managing leave, sick absence, and occupational health referrals. Strategic HR Development and Governance • Contribute to the implementation of KCETB’s Strategic Plan within the HR function. • Support the development and continuous improvement of HR policies, procedures, and systems. • Assist in fulfilling the OSD team’s obligations in relation to corporate governance and compliance. Additional Duties • Perform other duties as assigned by the Chief Executive (or designate) in line with the evolving needs of the organisation. • Maintain confidentiality and uphold the values of KCETB in all HR-related activities. Essential Requirements The following are essential requirements for appointment to this post: • Have the requisite knowledge, skills and competencies to carry out the role. • Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Services. • Be capable and competent of fulfilling the role to a high standard. • Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. • Excellent motivating, negotiating, interpersonal and teamworking skills. • Very good judgement, problem solving and analytical skills. • Excellent ICT, administration skills. • Team leadership skills. • Ability to process work with a high level of attention to detail. • Excellent oral and written communication skills. • Good presentation, data analysis and report writing skills. • Proven record of achievement. Desirable Requirements • Knowledge and experience of human resources administration particularly in the public sector. • At least two years supervisory experience in a similar role. • Relevant qualification in human resources, payroll management or related discipline. • Experience of developing policies and procedures and implementation and monitoring of same. Other Conditions The appointment will be subject to the sanction of the Chief Executive. External work may not be undertaken without the prior consent of the Board. Probation Where a person is appointed to the position of Staff Officer to Kilkenny and Carlow ETB the first twelve months of their contract will be regarded as the probationary period. The appointment will be confirmed subject to satisfactory performance of the duties of the post. Garda Vetting Kilkenny and Carlow ETB is registered with the National Vetting Unit (NVU). As part of the Board’s recruitment and selection process, offers of employment to all posts may be subject to NVU disclosure. References Kilkenny and Carlow ETB reserves the right to seek both written and verbal references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. Kilkenny and Carlow ETB also reserves the right to determine the merit, appropriateness and relevance of such references and referees. Please note that candidates are requested not to submit references with their application form. Pre-Employment Health Assessment Candidates will be required to undergo a medical assessment or to complete a form declaring their health status. The result of the examination or declaration will be reviewed by the ETB's Occupational Health Service. Sick Leave Sick leave will be in accordance with established procedures and conditions for ETB staff. Superannuation The successful candidate will be offered the appropriate superannuation terms and conditions as prevailing in the Civil/Public Service at the time of being offered an appointment. Where the appointee has worked in a pensionable (non-Single Scheme terms) public service job in the 26 weeks prior to appointment or is currently on a career break or special leave with/without pay different terms may apply. The pension entitlement of such appointees will be established in the context of their public service employment history. Retirement Age The maximum retirement age for a member of the single public service pension scheme as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. Notice/Termination This appointment is terminable by one month’s notice in writing from either side subject to statutory provisions and relevant collective agreements. Competences The person appointed will be required to demonstrate competence in the following areas, as related to the job description: People Management • Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues • Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise • Values and supports the development of others and the team • Encourages and supports new and more effective ways of working • Deals with tensions within the team in a constructive fashion • Encourages, listens to and acts on feedback from the team to make improvements • Actively shares information, knowledge and expertise to help the team to meet it’s objectives Analysis and Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues • Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc • Identifies and understands key issues and trends • Correctly extracts & interprets numerical information, conducting accurate numerical calculations • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation • Constructively challenges existing approaches to improve efficient customer service delivery • Accurately estimates time parameters for project, making contingencies to overcome obstacles • Minimises errors, reviewing learning and ensuring remedies are in place • Maximises the input of own team in ensuring effective delivery of results • Ensures proper service delivery procedures/protocols/reviews are in place and implemented Interpersonal and Communication Skills • Modifies communication approach to suit the needs of a situation/audience • Actively listens to the views of others • Liaises with other groups to gain co-operation • Negotiates, where necessary, in order to reach a satisfactory outcome • Maintains a focus on dealing with customers in an effective, efficient and respectful manner • Is assertive and professional when dealing with challenging issues • Expresses self in a clear and articulate manner when speaking and in writing Specialist Knowledge, Expertise and Self Development • Displays high levels of skills/expertise in own area and provides guidance to colleagues • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/Organisation and can communicate this to the team • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team Drive and Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level • Demonstrates flexibility and openness to change • Is resilient and perseveres to obtain objectives despite obstacles or setbacks • Ensures that customer service is at the heart of own/team work • Is personally honest and trustworthy • Acts with integrity and encourages this in others
Temporary Staff Officer
Grade: Staff Officer (Grade V) Salary Range: €51,723 - €61,865 (Salary will be paid in accordance with such rates as may be authorised by the Minister of Education and Youth from time to time for Staff Officer (Grade V).) Nature of Position: Temporary Acting/Fixed Term Contract covering an approved leave of absence (subject to satisfactory completion of probation period) Hours of work: Monday to Friday – 35 hours per week Annual Leave: The Staff Officer will (in addition to the usual Public and Bank Holidays) be entitled to 25 working days Annual Leave. Arrangements in respect of Temporary Acting positions is in accordance with Circular Letter 008/2014 and ETB Operational Guidelines. Initial Work Location: Kilkenny and Carlow ETB HQ is located in Carlow and all HQ staff will eventually work from Carlow. Currently the HR Operations Team is based in Kilkenny. The location of work is determined by the Chief Executive or designate. Other Conditions: Offers of employment are subject to garda vetting, reference checks and pre-employment health assessment. Overview of Kilkenny and Carlow Education and Training Board Kilkenny and Carlow Education and Training Board (KCETB) is the largest education and training provider in counties Kilkenny and Carlow and offers a broad range of education and training services to approximately 14,000 students and learners on an annual basis. We manage 13 post-primary schools across the two counties and are the leading provider of Further Education and Training (FET). Through our FET Service, we offer a wide range of full-time and part-time courses, such as apprenticeships, basic education, community education and Youthreach (for early school leavers) as well as student supports and services for employers. We also manage music education through the Music Generation programme and we co-ordinate the delivery of youth services. We have a history of responding flexibly to community and employer needs and aspirations. Role and Responsibilities The initial assignment is to the Human Resources Department in the role of Assistant Team Leader – Human Resources Operations. The post-holder will support the delivery of high-quality HR services across KCETB. Key responsibilities include: Team Leadership and Coordination • Assist in planning and coordinating workflow and processes within the HR Operations Team to ensure timely and effective service delivery. • Support the development of a high-performance by motivating team members and promoting accountability. • Build productive working relationships with internal stakeholders including Principals, AEOs, Centre Managers, and employees. • Represent the HR Operations Team at internal meetings and contribute to cross-functional collaboration. Onboarding and Pre-Employment Compliance • Oversee the onboarding processes for new employees on the online Jobtrain Portal and via paper submissions, including: the collection and verification of employee setup information; reference checks; garda vetting, and occupational health assessments. • Ensure teaching staff are registered with the Teaching Council of Ireland; monitor registration status and expiry of conditions monthly. • Maintain accurate and secure personnel records in line with KCETB’s Data Retention Policy and GDPR requirements. Employment Contracts • Working with the Recruitment and Allocations Team to prepare and issue contracts of employment in accordance with relevant legislation, departmental instruction and best practice on the online Jobtrain Portal and via paper submission. • Ensure contracts are issued promptly and accurately, reflecting the correct terms and conditions. • Monitor the return of signed contracts and follow up with employees or managers as required on the online Jobtrain Portal and via paper submission. • Maintain a centralised and auditable record of all contracts issued and returned. Pay Administration and CoreHR System Management • Assist in the implementation of relevant Circular Letters, policies, and directives affecting pay and staffing. • Ensure accurate processing of changes to pay, hours, and staffing utilisation for payroll purposes. • Set up new employees on the CoreHR system, ensuring correct salary scale and point based on documentation (e.g. Statements of Service, Incremental Credit applications). • Prepare Statements of Service and support salary assimilation queries. Audit and HR Data Reporting • Assist in the preparation of documentation for internal audits, C&AG audits, and other external reviews. • Assist in the collation and submit HR reports and statistical returns to DES, SOLAS, and other relevant agencies. • Draft correspondence, reports, and documentation as required to support HR operations and compliance. Absence Management • Support the implementation of absence management policies and Circular Letters. • Support the development and updating internal guidelines for managing leave, sick absence, and occupational health referrals. Strategic HR Development and Governance • Contribute to the implementation of KCETB’s Strategic Plan within the HR function. • Support the development and continuous improvement of HR policies, procedures, and systems. • Assist in fulfilling the OSD team’s obligations in relation to corporate governance and compliance. Additional Duties • Perform other duties as assigned by the Chief Executive (or designate) in line with the evolving needs of the organisation. • Maintain confidentiality and uphold the values of KCETB in all HR-related activities. Essential Requirements The following are essential requirements for appointment to this post: • Have the requisite knowledge, skills and competencies to carry out the role. • Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Services. • Be capable and competent of fulfilling the role to a high standard. • Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. • Excellent motivating, negotiating, interpersonal and teamworking skills. • Very good judgement, problem solving and analytical skills. • Excellent ICT, administration skills. • Team leadership skills. • Ability to process work with a high level of attention to detail. • Excellent oral and written communication skills. • Good presentation, data analysis and report writing skills. • Proven record of achievement. Desirable Requirements • Knowledge and experience of human resources administration particularly in the public sector. • At least two years supervisory experience in a similar role. • Relevant qualification in human resources, payroll management or related discipline. • Experience of developing policies and procedures and implementation and monitoring of same. Other Conditions The appointment will be subject to the sanction of the Chief Executive. External work may not be undertaken without the prior consent of the Board. Probation Where a person is appointed to the position of Staff Officer to Kilkenny and Carlow ETB the first twelve months of their contract will be regarded as the probationary period. The appointment will be confirmed subject to satisfactory performance of the duties of the post. Garda Vetting Kilkenny and Carlow ETB is registered with the National Vetting Unit (NVU). As part of the Board’s recruitment and selection process, offers of employment to all posts may be subject to NVU disclosure. References Kilkenny and Carlow ETB reserves the right to seek both written and verbal references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. Kilkenny and Carlow ETB also reserves the right to determine the merit, appropriateness and relevance of such references and referees. Please note that candidates are requested not to submit references with their application form. Pre-Employment Health Assessment Candidates will be required to undergo a medical assessment or to complete a form declaring their health status. The result of the examination or declaration will be reviewed by the ETB's Occupational Health Service. Sick Leave Sick leave will be in accordance with established procedures and conditions for ETB staff. Superannuation The successful candidate will be offered the appropriate superannuation terms and conditions as prevailing in the Civil/Public Service at the time of being offered an appointment. Where the appointee has worked in a pensionable (non-Single Scheme terms) public service job in the 26 weeks prior to appointment or is currently on a career break or special leave with/without pay different terms may apply. The pension entitlement of such appointees will be established in the context of their public service employment history. Retirement Age The maximum retirement age for a member of the single public service pension scheme as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. Notice/Termination This appointment is terminable by one month’s notice in writing from either side subject to statutory provisions and relevant collective agreements. Competences The person appointed will be required to demonstrate competence in the following areas, as related to the job description: People Management • Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues • Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise • Values and supports the development of others and the team • Encourages and supports new and more effective ways of working • Deals with tensions within the team in a constructive fashion • Encourages, listens to and acts on feedback from the team to make improvements • Actively shares information, knowledge and expertise to help the team to meet it’s objectives Analysis and Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues • Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc • Identifies and understands key issues and trends • Correctly extracts & interprets numerical information, conducting accurate numerical calculations • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation • Constructively challenges existing approaches to improve efficient customer service delivery • Accurately estimates time parameters for project, making contingencies to overcome obstacles • Minimises errors, reviewing learning and ensuring remedies are in place • Maximises the input of own team in ensuring effective delivery of results • Ensures proper service delivery procedures/protocols/reviews are in place and implemented Interpersonal and Communication Skills • Modifies communication approach to suit the needs of a situation/audience • Actively listens to the views of others • Liaises with other groups to gain co-operation • Negotiates, where necessary, in order to reach a satisfactory outcome • Maintains a focus on dealing with customers in an effective, efficient and respectful manner • Is assertive and professional when dealing with challenging issues • Expresses self in a clear and articulate manner when speaking and in writing Specialist Knowledge, Expertise and Self Development • Displays high levels of skills/expertise in own area and provides guidance to colleagues • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/Organisation and can communicate this to the team • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team Drive and Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level • Demonstrates flexibility and openness to change • Is resilient and perseveres to obtain objectives despite obstacles or setbacks • Ensures that customer service is at the heart of own/team work • Is personally honest and trustworthy • Acts with integrity and encourages this in others
Youth Officer
Salary £29,540 per annum Hours 37 Hours per Week (Fixed term until December 2027) Please note this post is funded via the Peace Plus Programme. Continuation of employment beyond this date is subject to funding. The Service The Peace of Mind project is a cross community/cross border initiative to address the significant mental health challenges young people including those with a disability, brain injury and autism. The project will support disabled young people in school or youth and community groups to develop strategies, skills and strength, leading to positive mental health and wellbeing. PoM is a fun, engaging, project supporting disabled children and teenagers aged 9-25. The project will provide opportunities to participate in a group-based programme, improve social connections and health & wellbeing. The PoM project is supported by the European Union’s PEACEPLUS Programme, managed by the Special EU Programmes Body (SEUPB). The Role The PoM Youth Officer is responsible for the promotion and inclusion of children and young people with disabilities, autism and brain injury in a personal development project, developing their social and emotional skills to enable them to participate in their local community. They will deliver a mental health personal development programme, develop young peer mentors and facilitate the promotion of Disability & Inclusion Training to local stakeholders, funders and the wider community. They will work in line with quality standards and ensure the project provides a meaningful, fun, supportive and inclusive place for our young people to become motivated and reach their full potential. Benefits Starting on 20 days annual leave pro rata plus Cedar recognises 12 statutory days Cedar offer an enhanced auto-enrolment pension scheme consisting of 5% employee contribution and 4% employer contribution Occupational Sick Pay Scheme Investor in People Champion with commitment to development of the staff team through training and learning opportunities Staff recognition & reward incentives aligned to high standards of performance Cashback health scheme Special offers at over 600 leading high street and online retailers. Cycle to work scheme Please note - At present The Cedar Foundation does not offer Sponsorship. Essential Criteria RQF level 6 (e.g. Bachelor’s Degree) or equivalent level in Youth & Community, Health & Social Care, Education or another relevant discipline. AND Minimum of 1 years’ paid experience of planning and delivering group based personal and social development programmes for children and young people. OR Minimum RQF 4 or equivalent level in Youth & Community, Health & Social Care, Education or another relevant discipline. AND Minimum of 3 years’ paid experience of planning and delivering group based personal and social development programmes for children and young people. Proficiency in IT skills, specifically Microsoft Word, Excel, Outlook Ability to work independently with good organisational, communication & interpersonal skills
Fisheries Officer
Inland Fisheries Ireland (IFI) has an exciting opportunities available for a Fisheries Officer to join our team in Cork , which would be well suited to those who have an interest in protecting, managing and conserving Ireland's inland fisheries and sea angling resources. The role of Fisheries Officer is responsible for front line implementation and enforcement of the provisions of the Fisheries Acts, Water Pollution Acts, Water Framework Directive & other relevant statutory provisions, to include the provision of comprehensive conservation, protection, improvement & development services, inland and at sea. The role of a Fisheries Officer has two main areas of responsibility; GARDA VETTING Please note that the successful candidate will need to go through a Garda Vetting process and complete safeguarding training before they can take up their role. By applying for this role, you give Inland Fisheries Ireland permission to process your personal information through the National Vetting Bureau and if any disclosure of information which comes to light is deemed to put children and vulnerable adults at risk, you may not be able to take up the role. REMUNERATION The salary scale for the position is at the level of Fisheries Officer as applies in Inland Fisheries Ireland, it is a 14-point scale including 2 long service increments (LSI’s): Point 1 €32,299.08; Point 2 €33,901.38; Point 3 €34,826.61; Point 4 €36,084.89; Point 5 €37,076.48; Point 6 €38,109.19; Point 7 €38,865.10; Point 8 €39,927.13; Point 9 €40,812.20; Point 10 €41,519.36; Point 11 €42,574.81; Point 12 €43,642.87; LSI 1 €44,45,188.81; LSI 2 €47,159.90 (IFI FO Grade Payscale as of 01.08.2025) An unsocial hour’s allowance (UHA) of up to €7,821 per annum (pro-rata), will be payable at either 50% or 100% relative to the number of unsocial hours worked. Candidates should note that salary will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. New entrants to the public sector will start on Point 1 subject to Haddington Road Agreement and subsequent Government Agreements. TENURE This role is being offered on a specified purpose contract basis for a period of up to 12 months.
Consumer Affairs Staff Officer
Key Working Relationships The Consumer Affairs Staff Officer will work collaboratively with the Complaints Manager, General Services Manager, Risk Manager and Quality and Patient Safety Manager to ensure high quality efficient services for patients. Purpose of the Post • Support the effective management of service user comments, compliments, and complaints in line with HSE’s “Your Service, Your Say” policy and statutory requirements. • Ensure all complaints are handled promptly, fairly, and transparently. • Promote learning from complaints to drive service improvements. • Liaising with the Hospital Manager, Hospital Consultants, Hospital Insurers and Solicitors. • Support the management of FOI, Medico Legal, and Data Protection requests. • Maintain compliance with relevant legislation and HSE policy. • Liaise with service users, families, staff, and external stakeholders. • Ensure confidentiality, empathy, and professionalism at all times. • Have supervisory responsibility for administrative staff within the department. Principal Duties and Responsibilities The principal duties and responsibilities of the Grade V - Consumer Affairs Staff Officer shall be as follows: Complaints Management and Service User Engagement • Act as the first point of contact for service users, families, and members of the public seeking to make a complaint, provide feedback, or request assistance. • Log, acknowledge, and process complaints in line with HSE policies, ensuring statutory and policy timeframes are met. • Support and, where appropriate, conduct initial review and investigation of complaints, liaising with relevant staff and departments to gather information. • Prepare and issue acknowledgements, updates, and outcome correspondence to complainants, ensuring responses are accurate, clear, and empathetic. • Maintain accurate records of all complaints in the Complaints Management System, ensuring timely updates and data integrity. • Provide information and guidance to complainants on the complaints process, escalation options, and their rights under HSE policy. • Assist in identifying trends and learning from complaints, preparing reports for management to support service improvement initiatives. • Compile monthly and annual statistical returns on complaints and feedback for reporting to senior management. • Promote a positive complaints culture that values feedback and fosters continuous improvement. • Participate in local and national training, workshops, or forums relating to complaints and consumer engagement. Patient Liaison Responsibilities • Act as a point of contact for patients and families during their care journey, offering support, information, and guidance to help them navigate services and resolve concerns at the earliest possible stage. • Work collaboratively with clinical and administrative teams to facilitate communication, mediate concerns, and ensure patient experiences are understood and addressed promptly, promoting a person-centred approach to care. Freedom of Information, Data Protection and Medico-Legal • Provide administrative support in the processing of requests under the Freedom of Information Act, Subject Access Requests (SAR), Data Protection legislation, and Medico-Legal access procedures, working under the guidance of Line Management. • Assist in the retrieval, organisation, preparation, redaction, and issuing of records, ensuring compliance with legislative requirements, HSE policy, and confidentiality standards. • Support staff and service users by offering accurate information and guidance on FOI, Data Protection, and Medico-Legal procedures, escalating complex queries to senior colleagues as appropriate. • Contribute to the preparation of monthly and annual activity reports by gathering data, maintaining accurate records, and providing updates on access requests and associated work. Administration • Ensure the efficient administration of area of responsibility. • Appropriately delegate responsibility and authority. • Ensure deadlines are met and that service levels are maintained. • Ensure all HSE policies, procedures and guidelines are adhered to. • Ensure mandatory training requirements are met and safety statements are updated and completed within timeframe. • Make appropriate use of technology to advance the quality and efficiency of service provision. • Maintain relationships with key stakeholders. • Promote co-operation and working in harmony with other teams and disciplines. • Ensure decisions are made in line with local and national agreements. • Provide administration support for meetings and attend as required. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable low carbon and efficient health service. Human Resources / Supervision of Staff • Supervise and ensure the well-being of staff, enable other team members to carry out their responsibilities, ensuring appropriate delegation of responsibility and authority. • Co-ordinate, monitor and review the work of clerical and administrative staff. • Manage workflow assignments to ensure optimal use of skill sets and resources and keep in touch with workloads of staff members to gauge levels of wellbeing and morale in the team. • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. • Conduct regular staff meetings to keep staff informed and to hear views. • Manage the performance of staff, dealing with underperformance and absenteeism in a timely and constructive manner. • Create and promote a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships with other teams and disciplines. • Solve problems and ensure decisions are in line with local and national agreements. • Identify and agree training and development needs of team and design plan to meet needs. • Pursue and promote continuous professional development in order to develop leadership and management expertise and professional knowledge. Service Delivery and Service Improvement • Ensure that the standardised HSE ‘Your Service, Your Say’ procedures for complaint management are being implemented and adhered to throughout the hospital. • Ensure that all service managers and staff within SLGH are supported to effectively manage complaints at the first point of contact. • Co-ordinate and facilitate education and training for staff in complaints handling. • Promote and participate in the implementation and management of change. • Proactively identify inequities and inefficiencies in service administration and implement solutions to improve service delivery, in line with legislation and benchmarking against best practice structures. • Maintain a good understanding of internal and external factors that can affect service delivery including awareness of local and national issues that impact on own area of work. • Encourage and support staff through change processes. Building and Maintaining Relationships • Work closely with service managers to ensure the effective management of complaints relating to their service. • Liaise with Consumer Affairs Regional Office, Office of the Information Commissioner, Data Protection Commissioner, National Complaints Governance and Learning Team, HSE Dublin and South East Complaints Committee and Office of the Ombudsman in relation to managing, progressing and resolving complaints. • Communicate effectively with other team members. • Communicate effectively with patients and carers. • Promote and participate in the Open Disclosure process as appropriate. Standards, Policies, Procedures, Health and Safety and Legislation • Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. • Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility. • Effectively discharge the day-to-day operations, including compliance with HSE Financial regulations and all HSE policies and procedures. • Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. • Maintain own knowledge of relevant regulations and legislation e.g. HSE Financial Regulations, Health and Safety legislation, Employment legislation, FOI Acts, GDPR, YSYS Policy. • Adequately identify, assess, manage and monitor risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role and comply with associated HSE protocols for implementing and maintaining these standards. • Pursue continuous professional development in order to develop management expertise and professional knowledge. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or Experience Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI) And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Age Age restriction shall only apply to a candidate where he or she is not classified as a new entrant. A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Candidates for and any person holding the office must be of good character. Tenure The current vacancy available is permanent and whole time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at expression of interest stage. Working Week The standard weekly working hours of attendance for your grade are 35 hours per week. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on 01 January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31 December 2004.
Fisheries Officer
Inland Fisheries Ireland (IFI) has an exciting opportunity available for a Fisheries Officer to join our team, which would be well suited to those who have an interest in protecting, managing and conserving Ireland's inland fisheries and sea angling resources. The role of Fisheries Officer is responsible for front line implementation and enforcement of the provisions of the Fisheries Acts, Water Pollution Acts, Water Framework Directive & other relevant statutory provisions, to include the provision of comprehensive conservation, protection, improvement & development services, inland and at sea. The role of a Fisheries Officer has two main areas of responsibility: REMUNERATION The salary scale for the position is at the level of Fisheries Officer as applies in Inland Fisheries Ireland, it is a 14-point scale including 2 long service increments (LSI’s): Point 1 €32,299.08; Point 2 €33,901.38; Point 3 €34,826.61; Point 4 €36,084.89; Point 5 €37,076.48; Point 6 €38,109.19; Point 7 €38,865.10; Point 8 €39,927.13; Point 9 €40,812.20; Point 10 €41,519.36; Point 11 €42,574.81; Point 12 €43,642.87; LSI 1 €44,45,188.81; LSI 2 €47,159.90 (IFI FO Grade Payscale as of 01.08.2025) An unsocial hour’s allowance (UHA) of up to €7,821 per annum (pro-rata), will be payable at either 50% or 100% relative to the number of unsocial hours worked. Candidates should note that salary will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. New entrants to the public sector will start on Point 1 subject to Haddington Road Agreement and subsequent Government Agreements. TENURE This role is being offered on a permanent contract basis.
Pensions Officer
KEY DUTIES AND RESPONSIBILITIES Scheme Administration • Maintain accurate records of all SPSPS members, including service history, salary details, and contribution data. • Liaise with HR Department to process new entrants to the scheme, ensuring correct onboarding and membership classification. • Calculate and process pension benefits, including retirement lump sums, annual pensions, and survivor benefits. • Manage Additional Superannuation Contribution (ASC) deductions and ensure compliance with relevant circulars. Compliance & Reporting • Ensure adherence to the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 and all related circulars. • Prepare and submit Annual Benefit Statements and other statutory reports within required deadlines. • Liaise with the Department of Public Expenditure and Reform and the Single Scheme Databank for data uploads and compliance checks. Payroll & Finance Integration • Work closely with Payroll, Finance and HR teams to ensure accurate deduction and remittance of pension contributions. • Reconcile pension-related transactions and assist with audits and financial reporting requirements. Employee Support & Communication • Act as the primary point of contact for pension queries from staff and retirees for SPSPS. • Provide clear guidance on scheme rules, retirement options, and purchase of service provisions. • Deliver information sessions or training for staff on pension entitlements and scheme updates. • Provide guidance to staff on other pension schemes in place in Muiriosa Foundation. Policy & Process Development • Keep up to date with legislative changes, government circulars, and best practice in public service pensions. • Review and update internal procedures to ensure efficiency and compliance. • Assist in the development of organisational pension policies and procedures. Systems & Data Management • Maintain and update pension administration systems and databases (e.g., Single Scheme Databank Portal). • Ensure data integrity and confidentiality in line with GDPR and organisational policies. Governance & Risk Management • Support internal and external audits related to pensions. • Identify and mitigate risks associated with pension administration. The duties of the Pensions Officer include but are not limited to the responsibilities listed in this Job Description. CONFIDENTIALITY: In the course of your employment, you may have access to or hear information concerning the medical affairs or personal affairs of clients and or staff or other centre business, such records and instructions of an authorised person on no account must be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. Breaches of confidentiality are regarded as a serious offence and will lead to disciplinary action or may warrant dismissal. STANDARDS OF PERFORMANCE: The Muiríosa Foundation has established standards of performance encompassing conduct in the workplace, competence to carry out the role for which a staff member is employed and capability to attend work. Failure to meet required standards may lead to disciplinary action, up to and including dismissal. Competence to carry out the role is essential and the standard of performance to carry out the role is monitored and reviewed. Regular attendance is required to fulfil the role. The standard of performance is measured on how punctuality and good attendance is maintained. Good working relationships with clients, colleagues and management must be maintained and Communication Code and Dignity at Work policy adhered to. Adherence to satisfactory standards of professional conduct. This Job Description will be subject to review in the light of changing circumstances to include any other duties and responsibilities as determined by management. Education and Qualifications • Qualified by experience in pensions ideal (e.g. experience in public service pension schemes). • Accounting Technician or Part Qualified Accountant desirable. Work Experience • At least 5 Year’s Relevant Experience in a finance function. • Experience in pensions administration, ideally in the public sector entity is highly desirable. • Experience working with payroll/HR systems and data reconciliation in a public sector entity desirable. • Experience in a Section 38 publicly funded organisation desirable. Knowledge and skills • Technical knowledge of the Single Public Service Pension Scheme (SPSPS) strongly preferable. • Displays professional knowledge and skills in order to undertake role. • Excellent communication skills – able to explain pension concepts clearly to non-specialists. • Strong organisational and process-improvement mindset. • Comfortable with audit and compliance requirements. • Proficiency with Microsoft Office (Excel, Word) and comfortable learning new HR/Payroll systems. Attributes • High level of integrity, confidentiality and professionalism in handling sensitive employee information. • Flexible and capable of managing competing priorities within their workload. • Excellent attention to detail required. • Work on their own initiative as well as being a team player supporting their colleagues. Other factors • Willing to undertake education and training as may be required for the role. • As part of the role, you will be required to travel between locations.
Youth Officer
Salary £29,540 per annum Hours 37 Hours per Week (Fixed term until December 2027) Please note this post is funded via the Peace Plus Programme. Continuation of employment beyond this date is subject to funding. The Service The Peace of Mind project is a cross community/cross border initiative to address the significant mental health challenges young people including those with a disability, brain injury and autism. The project will support disabled young people in school or youth and community groups to develop strategies, skills and strength, leading to positive mental health and wellbeing. PoM is a fun, engaging, project supporting disabled children and teenagers aged 9-25. The project will provide opportunities to participate in a group-based programme, improve social connections and health & wellbeing. The PoM project is supported by the European Union’s PEACEPLUS Programme, managed by the Special EU Programmes Body (SEUPB). The Role The PoM Youth Officer is responsible for the promotion and inclusion of children and young people with disabilities, autism and brain injury in a personal development project, developing their social and emotional skills to enable them to participate in their local community. They will deliver a mental health personal development programme, develop young peer mentors and facilitate the promotion of Disability & Inclusion Training to local stakeholders, funders and the wider community. They will work in line with quality standards and ensure the project provides a meaningful, fun, supportive and inclusive place for our young people to become motivated and reach their full potential. Benefits Starting on 20 days annual leave pro rata plus Cedar recognises 12 statutory days Cedar offer an enhanced auto-enrolment pension scheme consisting of 5% employee contribution and 4% employer contribution Occupational Sick Pay Scheme Investor in People Champion with commitment to development of the staff team through training and learning opportunities Staff recognition & reward incentives aligned to high standards of performance Cashback health scheme Special offers at over 600 leading high street and online retailers. Cycle to work scheme Please note - At present The Cedar Foundation does not offer Sponsorship. Essential Criteria RQF level 6 (e.g. Bachelor’s Degree) or equivalent level in Youth & Community, Health & Social Care, Education or another relevant discipline. AND Minimum of 1 years’ paid experience of planning and delivering group based personal and social development programmes for children and young people. OR Minimum RQF 4 or equivalent level in Youth & Community, Health & Social Care, Education or another relevant discipline. AND Minimum of 3 years’ paid experience of planning and delivering group based personal and social development programmes for children and young people. Proficiency in IT skills, specifically Microsoft Word, Excel, Outlook Ability to work independently with good organisational, communication & interpersonal skills
