Clerical Officer jobs
Sort by: relevance | dateClimate Action Officer
THE ROLE Climate Change is now a major consideration in all policies and actions of Local Authorities who are increasingly being given a critical role in the embedding and enabling of Climate Action across the diverse range of their functions and activities. The National Adaptation Framework was published in 2018 and this together with the Low Carbon and Climate Development (Amendment) Act 2021 provide the context within which Local Authorities are obliged to prepare Climate Action Plans. The Climate Action Regional Offices (CARO) were formed to link and bring together the expertise and capacity in the Local Authorities to achieve this objective while also proving a focus for linkages with Central Government Departments, Regional Assemblies, Public Representatives, and other relevant stakeholders. The Climate Action Officer within Laois County Council will be a core resource requirement for local authorities to lead on climate action, the successful candidate playing a key role in advocating for climate action and sustainability. The Climate Action Officer will report to the Council’s Climate Change Coordinator and will be responsible for managing and promoting behavioural and organisational culture change, building climate action awareness and readiness across the local authority. This is a challenging and exciting position and requires a broad technical knowledge of climate change, the risks and possible mitigation and adaptation strategies, and a strong organisational networking and communication skills-set. THE POSITION The position is full-time, to be filled on a fixed term basis. QUALIFICATIONS FOR THE POST CHARACTER Candidates must be of good character. HEALTH Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. For the purpose of satisfying the requirements as to health, it will be necessary for successful candidates, before they are appointed, to undergo at their own expense a medical examination by a qualified medical practitioner to be nominated by the Local Authority. On taking up appointment the expense of the medical examination will be refunded to candidates. EDUCATION AND EXPERIENCE Each candidate must have, on the latest date for receipt of completed application forms: The Single Public Service Pension Scheme (“Single Scheme”) as provided by the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 commenced with effect from 1st January 2013. The act introduces new pension and retirement provisions for new entrants to the public service appointed on or after 1st January 2013. Pension age set initially at 66 years; this will rise in step with statutory changes in the SPC age to 67 years in 2021 and 68 years in 2028. The compulsory retirement age of 70 applies. Otherwise the retirement age of the relevant Scheme applies. It should be noted that candidates who are in receipt of a Public Service Pension and are rehired in any paid capacity by a Public Service Body may be liable to have their pension abated. Prior to appointment successful candidates will be obliged to complete a Declaration in relation to previous Public Pensionable Employment. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Executive Officer
1. PREAMBLE Mary Immaculate College is an autonomous, university-level, Catholic College of Education and the Liberal Arts. Founded in 1898, and linked academically with the University of Limerick, MIC is the oldest higher education institution in Limerick. Significant expansion in recent decades has seen the College’s offerings expand across two modern campuses, one based in Limerick City and one in Thurles, Co. Tipperary. The student community consists of more than 5,000 learners, participating in fifteen undergraduate degree programmes and several postgraduate programmes extending to PhD/Doctoral level. Academic staff engage in a wide range of academic research areas, and research underpins all teaching and learning at MIC. MIC seeks to prepare its students for professional excellence and to nurture their capacity to lead flourishing lives. 2. CANDIDATE PROFILE & SCOPE OF THE POSITION The College wishes to fill the position of Executive Officer – President’s Office on a full-time, permanent basis. The position of Executive Officer – President’s Office is a key administrative role. The appointee will have responsibility for a wide range of duties relating to the functioning of the President’s Office. The successful candidate will have excellent organisational skills and will have diverse responsibilities in a complex setting, liaising with staff, students and other stakeholders. The appointee will be required to deal with highly confidential information in a very discreet manner. The role will involve dealing with correspondence, taking minutes for College committee meetings, managing and analysing data, supporting the compilation of reports, and event planning and organisation. Essential Skills & Qualifications: 1) (a) A third level qualification in Business/Management/Public Administration or a relevant discipline at level 6 or higher on the National Qualification Framework and a minimum of 2 years relevant experience; or (b) A minimum of 3 years relevant experience; 2) Demonstrated experience of providing high-quality administrative support; 3) Proven ability to compile, draft, and edit professional reports, documents, and correspondence to a high standard; 4) Advanced proficiency in the use of productivity software including Microsoft Office applications (Word, Excel, Outlook); 5) Excellent supervisory and people management skills; 6) The ability to work effectively as part of an established, multidisciplinary team; 7) Demonstrated capacity to work independently, take initiative, and successfully manage projects from inception to completion; 8) Excellent, interpersonal and communication skills with the ability to adapt communication style and technique to a wide variety of College contexts; 9) Excellent organisational skills with a proven ability to manage multiple, competing priorities and successfully meet deadlines; 10) Experience in planning, managing, and delivering successful events and/or projects; Cuirfear fáilte roimh iarratais ó dhaoine go bhfuil dearcadh dearfach acu i leith na Gaeilge. Applications are welcome from people who have a positive outlook to Irish. 3. JOB DESCRIPTION Reporting Relationship The appointee is required to carry out the duties attached to the post, under the general direction of the Higher Executive Officer – President’s Office, to whom they report to, and to whom they are responsible for the performance of these duties in the first instance. The appointee will also have a reporting relationship to the College President. The appointee will report through the Higher Executive Officer – President’s Office to the College President and/or such other College Officers as the President may designate from time to time. They will liaise with the Vice-Presidents, Deans of Arts and Education, Heads of Departments, Course Leaders, Heads of Professional Services functions and other College personnel and with relevant College bodies in carrying out the duties attaching to the post. The reporting relationship is subject to review and may be altered from time to time, in line with service needs and developments in the College. Duties and Responsibilities • The provision of high-quality administrative support to the President’s Office; • The provision of administrative support (including minute taking and report writing) to various Committees and Groupings within the College, as directed by the President’s Office Manager; • Organisation and management of events relating to the President’s Office and collaborating with colleagues in the organisation of other events including the annual Conferring Ceremonies; • Compilation, preparation and editing of reports and statistics; • Corresponding and liaising with students, faculty, staff and other stakeholders; • Proof reading of internal and external documentation; • Drafting of correspondence for the President; • Updating the College website, College calendar and SharePoint with committee dates, membership and College events as appropriate; • Staff supervision and allocation of workloads as required; • Deputise for the HEO as appropriate in conjunction with other Executive Officers in the President’s Office. The work is broadly defined and the list of duties is not exhaustive. The performance of the entire range of duties is not necessarily confined to any one individual, as the work requires that the staff function in a flexible manner, and work together as a team. The College retains the right to assign new duties and/or re-assign staff to other areas of the College in response to service needs. 4. TERMS AND CONDITIONS OF EMPLOYMENT General All persons employed will sign an appropriate contract, which will contain terms and conditions of the employment. A job description is given to all applicants for employment and this will form part of the contract documentation. Place of Work The appointee’s normal place of work will be Mary Immaculate College, Limerick. The College reserves the right to require the appointee to work from any other location. It is a requirement of the College that the appointee must reside within a reasonable distance of the College. MIC operates a blended working policy, which offers scope for the post holder to combine office attendance with remote working, subject to the provisions of the policy. Exclusivity of Service and Outside Work The person appointed will be required to devote their full-time attention and abilities to their duties during their working hours in the College and to act in the best interest of the College at all times. Therefore, for as long as the successful applicant is working in the College, they may not, without the prior written consent of the Vice President Administration and Finance (VPAF), be actively engaged or concerned in any way, either directly or indirectly, in any other business or undertaking where this is or is likely to be in conflict with the College’s interests or the performance of the duties that the person has been employed for. The appointee will not, during their tenure of office, undertake paid outside work unless they have received the permission of the VPAF of Mary Immaculate College to undertake such work on the terms and conditions as agreed for the particular undertaking in question. In every case, it is the duty of the appointee to seek in writing the prior permission of the VPAF. It is also the duty, in every case, of the appointee to inform the person or body for whom the work is being undertaken, that the work is being conducted in a private capacity and that the College cannot in any circumstances be responsible for such work. Probationary Period The appointment is subject to satisfactory completion of the standard 6-month probationary period. The probationary period may be extended at the discretion of the College but will not in any case exceed 11 months. Absences during the period of probation will extend the probationary period. Performance and conduct during the probationary period will be reviewed through a process of assessment meetings. Termination of the appointment during the probationary period, for any reason or no reason, will be at the discretion of the College. The disciplinary procedure will not apply to a dismissal during probation where the probationary employee has been employed by MIC for less than 12 months. Hours of Attendance The full-time working hours are 35 hours per week. The normal hours of duty are Monday to Thursday, 9:00 am to 5:00 pm, with a 1-hour unpaid lunch break each day and Friday, 9.00 am to 4.45 pm with a 45-minute unpaid lunch break. However, the duties attaching to the position are such that the post holder may be required to work evenings/weekends on occasion to accommodate service needs. Subject to College policy, the post holder may avail of “Time-Off-In-Lieu (TOIL)” or overtime where working hours exceed the contract hours per week. The College reserves the right to adjust starting and finishing times or days of duty to meet service needs. Salary The Salary scale for this position has been approved by the Department of Further and Higher Education, Research, Innovation and Science and the Higher Education Authority in line with Government Policy on Public Sector remuneration. The rate of remuneration may be adjusted from time to time in line with Government pay policy. The appointment will be made on the salary scale at a point in line with current Government Pay Policy. New entrants to the Civil or Public Sector, as defined in Circular 18/2010, will commence on the first point of the salary scale.The grade for this post is Executive Officer. With effect from 1st March 2025, the annual salary scale for Executive Officer (New Entrant - Grossed Up) grade is: €35,353; €37,544; €38,320; €40,550; €42,667; €44,566; €46,400; €48,229; €50,018; €51,847; €53,671; €55,604; €56,901; €58,749(LSI 1), and €60,608 (LSI 2) With effect from the 1st of March 2025, the annual salary scale for the grade of Executive Officer (Grossed up Non New Entrant) is: €38,320, €40,550, €42,667, €44,566, €46,400, €48,229, €50,018, €51,847, €53,671, €55,604 €56,901, €58,749(LSI 1), €60,608(LSI 2) Salary will be paid on a monthly basis on the 25th of each month, or the previous Friday if 25th falls on a weekend, using the Paypath facility. Payment of salaries and wages are subject to statutory deductions, i.e. Income Tax (PAYE), Superannuation Contributions, Pay Related Social Insurance (PRSI) and Universal Social Charge (USC). Increments are awarded in line with national pay agreements. Superannuation New entrants to the public service will be required to participate in the Single Public Service Pension Scheme and pay Superannuation contributions at the appropriate rates in accordance with the provisions of the Public Service Pensions (Single Scheme and Other Provisions) Act, 2012. Details of this scheme can be obtained from the Staff Portal. All other eligible appointees are automatically included in the Colleges’ of Education Pension Scheme on taking up appointment. In compliance with the Colleges of Education Pension Scheme, deductions amounting to 6.5% are made from salary. Details of the regulations concerning the Colleges’ of Education Pension Scheme may be obtained from the College’s Human Resources Office. The appointee will be required to pay Additional Superannuation Contribution (ASC) under the provisions of the Public Service and Pensions Act 2017. Appointees who commenced employment in the public service between 1st April 2004 and 31st December 2012 and have not had a break in employment of greater than 6 months will have no mandatory retirement age. All other appointees will have a mandatory retirement age of 70. Pension Abatement If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during the appointee’s re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012. In applying for this position, the applicant is acknowledging that they understand that the abatement provisions, where relevant, will apply. It is not envisaged that the College will support an application for an abatement waiver in respect of appointments to this position. Annual Leave The annual leave entitlement for this grade is 25 working days per leave year. Annual leave should be taken when students are off campus and the taking of leave must have the prior approval of the relevant Line Manager. Public Holidays are granted in accordance with the provisions of the Organisation of Working Time Act, 1997. Sick Leave Employees who have a minimum 3 months’ continuous employment with the College may be granted sick pay subject to the terms of the Public Service Sick Leave Scheme. Sick pay is contingent on full cooperation and compliance with the College’s absence management procedures. Confidentiality In the course of working in Mary Immaculate College, the person appointed may have access to or hear information concerning staff and/or students and/or the functioning and the business of the College. Such information acquired in the course of employment with the College, including any aspect of the College’s responsibilities or operations, is considered to be confidential information. On no account must information concerning students, staff or other College business be divulged or discussed except in the performance of normal duties and, unless authorised to do so, this information shall not be communicated to a third party. In addition, records must never be left in a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. Health & Safety Mary Immaculate College attaches the highest regard to the safety, health and welfare of its employees. It is the duty of each employee to take reasonable care to protect the health and safety of themselves and of other people in the workplace. Each employee must comply with all health and safety policies and procedures in operation in Mary Immaculate College and familiarise themselves with the Safety Statement. Employees are obliged to wear any PPE (Personal Protective Equipment) that they may be provided with and no person shall intentionally or recklessly interfere with or misuse any appliance, protective clothing or other equipment provided in the workplace for health and safety purposes. Employees are statutorily/legally obliged to ensure that any accidents/incidents which may occur are reported promptly to the Health and Safety Officer on the MIC Accident/Incident Report Form. College Policies, Rules and Regulations The College is a Public Sector employer and is bound by National Agreements. It is also bound by regulations, circulars and directives issued on behalf of Government by the Department of Finance, the Department of Education, the Department of Further and Higher Education, Research, Innovation and Science and the Higher Education Authority. Employees are at all times subject to the provisions of the Code of Conduct for Staff, College policies, rules and regulations. These policies include but are not confined to Disciplinary & Grievance Policies, Dignity at Work, Examination Rules & Regulations, Policy on Responsible Computing and Use of Information Technology Facilities. All employees are required to familiarise themselves with the contents of Policies and Procedures, available on the College’s Staff Portal. Termination of Employment At least two calendar months’ written notice is required to resign this post. On the termination of employment but before departing from the College, staff members are required to return to the College all books, reports, memoranda, correspondence, papers, records, reports, files including data held on electronic files, computer disks, electronically recorded discs, and any other documentation, and all other property, including office keys, belonging to the College or relating to its business or affairs which are in the possession of a staff member or under their control when the employment is terminated.
Officer, Finance
Job Purpose Reporting to the Finance Manager, this role is to oversee the financial management of the JTF grant scheme, ensuring grants are processed in compliance with scheme rules and that information is provided on a timely basis to key stakeholders, both internal and external. Job Description PRIMARY OBJECTIVES / KEY RESPONSIBILITIES GENERAL Manage a small team that has been set up to ensure JTF grant claims are processed in a timely manner and in accordance with scheme rules. GRANT CLAIM PROCESSING • Oversee the processing of Just Transition Fund grant claims (a separate EU fund secured for development of the Midlands of Ireland which will have multiple grant schemes included), ensuring grant claims are processed in a timely manner and in compliance with best practice, scheme rules and relevant Government and EU guidelines and regulations. • Ensure relevant checklists are maintained, are complete and adequately supported by relevant documentation. • Liaise with internal stakeholders and external grantees on progress of grant-aided projects. Follow up and escalate as required. • Ensure relevant data is entered correctly on to ePPM (the database used by the Managing Authority to record grant information). • Provide data and reports on the Just Transition Fund for the Just Transition team and for the Eastern and Midland Regional Assembly. GRANT REPORTING • Providing summary updates to stakeholders, both internal and external on grants paid to date and claims on hand. GRANT MONITORING AND BUDGETING • Monitor and update budgets including monthly forecasts, year-end projections and multi-annual projections. • Generate monthly accruals and reconcile to monthly, quarterly, and annual accounts. • Generate regular status and KPI reports for the unit’s Finance manager and the Head of Division, including variance analysis and funding availability. • Prepare cash flow projections for management of drawdowns from parent department. • Prepare grant claim projections for Managing Authority. INTERACTION WITH STAKEHOLDERS • Proactively engage and communicate effectively with a wide range of stakeholders including: ▹ Internal - Finance Manager, Head of Finance and Head of Just Transition, Programme Teams ▹ Managing Authority, EMRA ▹ Parent Department ▹ Grantees INTERACTION WITH AUDITORS Effectively engage with auditors in ensuring information is provided in a timely manner, including responses to queries. Grant claims will be audited at two levels: • Most claims will be subject to an independent verification check - this check revolves around standard verification checklists and documentation that supports conclusions made. • Spot checks by Managing Authority, EMRA. • Audits carried out or commissioned by at least one of the following: the Managing Authority, the Paying Authority, the Audit Authority and the EU. Carry out all other duties as required and participate as a full member of the Finance team by supporting different work projects, as required, from time to time. Person Specification Essential Criteria • Have a drive to embed and maintain high standards and best practice in Governance and compliance. • Good planning and organisation skills. • Proven ability to work on own initiative and apart of a team. • Proven ability to meet strict deadlines. • Evidence of delivering tangible business results. • Excellent interpersonal and communications skills. To be eligible to apply for this role you must have / demonstrate in your application form the following: • A minimum of three years’ experience in a finance / accountancy role that includes a good working knowledge of any the following: ▹Grant Processing ▹Budgeting ▹Financial/Management Reporting • Experience using an Integrated Financial Management system. • Experience of people management or experience of managing a project of similar. Qualifications / Mandatory Training Recently qualified or finalist accountant pursuing a CPA / ACCA / ACA qualification. Desirable Criteria • Knowledge of public sector Governance reporting requirements including knowledge of the Code of Practice for the governance of state bodies 2016. • Advanced level Excel and Report Building experience. • Part Qualified/Qualified accountant or Accounts technician or equivalent public sector accounting qualifications. • Experience of governance frameworks. • Knowledge of procurement and/or EU funding rules. • Experience of grant audits. KEY COMPETENCIES • Communicating Effectively. • Team Work. • Inspire and Engage. • Planning and Managing Work. Locations: Dublin, Cork, Sligo, Galway, Salary: €56,807 - €81,236 per year CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Officer, Marketing Communications (Publicity & Partnerships)
JOB PURPOSE The successful candidate will have specific responsibility for developing world class marketing communications that will encourage Republic of Ireland (ROI) and Northern Ireland (NI) consumers to take increased short breaks in the Republic of Ireland. Note: Our partner agency, Tourism Ireland, has the responsibility of marketing the Island of Ireland to overseas holidaymakers. We work very closely in partnership with them as they develop global campaigns. The candidate will champion creativity and a consumer-first, insight led mindset in developing an earned media and PR strategy. At Failte Ireland we are brand builders. The successful candidate will play a key role in developing and building our brands Wild Atlantic Way (WAW), Ireland’s Ancient East (IAE), Ireland’s Hidden Heartlands (IHH) and Dublin. JOB DESCRIPTION PRIMARY OBJECTIVES / KEY RESPONSIBILITIES • Drive the development and implementation of an effective PR strategy and implementation programme, to build awareness, increase relevancy and ultimately deliver increased volume and revenue from all target visitor segments in ROI & NI. • Project manage the delivery of effective domestic PR communications, including the development & implementation of earned media planning, development and execution of an extensive influencer programme, and evaluation and execution of strategic partnerships. • Deliver against goals and KPIs that are aligned with Fáilte Ireland's corporate objectives. • Working closely with the wider marketing and digital team to drive efficiencies and maximise content distribution and impact. • Brief agency partners and third parties. • Coordinate compilation and dissemination of post campaign analysis, reporting on data, learnings, ROI analysis to key stakeholders. • Lead regular meetings with agencies, specifically the PR agency, and key stakeholders. • Coordinate and prepare content/presentations for brands, partners and/or internal meetings as required. • Manage significant budgets. • Research evidence-based marketing principles and latest trends. • Manage all staff reporting to the position to effectively train, evaluate, motivate, delegate, and monitor their activities. • Conduct performance reviews in line with Fáilte Ireland policy. • Write requests for tenders and coordinate the procurement process in line with Fáilte Ireland policy. • Responsible for administration and financial management tasks in line with Fáilte Ireland policy. Carry out all other duties as required and participate as a full member of the Marketing Communications team by supporting different work projects, as required, from time to time. This role requires some travel, with attendance at a number of national and regional locations / sites on an annual basis. This role may require working unsocial hours including bank holidays with regular attendance at Dublin-based divisional and project meetings. The flexibility to travel domestically, and on occasion internationally is an element of this role PERSON SPECIFICATION ESSENTIAL CRITERIA • Communication & Influencing Skills: Strong written and verbal communication skills, with the ability to liaise effectively with and influence internal and external stakeholders. • Problem-Solving Skills: Ability to handle unexpected challenges and find effective solutions. • Team Player: Strong interpersonal skills and the ability to work collaboratively within a team. In order to be eligible to apply for this role you must have / demonstrate in your application form the following: • A minimum of three years’ PR experience in the Irish tourism industry. • Three years’ experience managing a programme of tourism-focussed activity delivered by digital content creators (influencers). • Three years’ experience in a PR role at a large consumer brand driven organisation (or a comparable role within a marketing agency or similar company). • Proven ability to manage the execution of largescale consumer PR campaigns. • Experience of successfully managing budgets. • Experience in agency management. • Experience in compiling campaign effectiveness reports for stakeholders. • Experience collaborating and working cross functionally with other teams and stakeholders. • Proven experience in managing external partners. QUALIFICATIONS/MANDATORY TRAINING A professional qualification (minimum Level 6 under the QQI Framework) in a related discipline is essential. DESIRABLE CRITERIA • Knowledge of Fáilte Ireland brands. • Knowledge of the broader Irish tourism product offering. KEY COMPETENCIES • Commercial Awareness • Project Management • Managing Relationships • Communicating Effectively SALARY, KEY BENEFITS & LOCATION SELECTION PROCESS Salary: €56,807 - €81,236* per annum (pro-rata) *This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role. Location: Blended work model with office location of: • Áras Fáilte, 88-95 Amiens Street, Dublin 1, D01 WR86 CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Box Office Manager
The role of Box Office Manager is to provide customer service, cash handling and ticketing services for Town Hall Theatre (incorporating the Town Hall Theatre, the Black Box Theatre and Town Hall Studio) and involves overseeing the day-to-day staffing, operation and customer service of the Box Office, including training, rostering and management of staff. This role is an integral part of the Town Hall Theatre’s senior management structure and requires a motivated and dynamic person who can think and operate in a strategic, methodical, and well organised manner and can manage multiple priorities. Box Office Day-to-Day • Manage the Box Office functions of the Town Hall Theatre, incorporating the Town Hall theatre, the Black Box Theatre and Town Hall Studio. • Oversee the day-to-day staffing, operation, and customer service of the Box Office, including recruiting, rostering and management of staff for these venues. • Ensure efficient levels of box office administration and management, including dealing with bookings, clients, customers, incoming calls, counter activity, information display and supplies as required. • Ensure Box Office and front of house staff are trained and fully briefed on procedures including safety. • Maintain and encourage a high standard of professional customer service as Town Hall Theatre’s first point of customer contact. • Agree event capacities, layouts and holds with Town Hall Theatre Director and tech manager before events go on-sale. • Set up events on Ticketsolve, Town Hall Theatre’s computerised ticketing system, liaising with incoming companies, promoters, and ticketing agencies, and THT marketing team re on sales, company holds, etc. • Oversee phone, online and in-person ticket sales and queries using Ticketsolve. • Responsible for all monies received at the Box Office, including dealing with errors, problems, queries arising from the Auditor and overseeing regular bank lodgements. • Manage the recording and filing of financial reports, ensuring accurate handling, reconciling, and balancing of Box Office transactions at the end of day. • Oversee troubleshooting of any issues with credit card machines, printers, scanners and hearing assisted headsets. • Liaising with website administrator and incoming companies’ marketing teams re show links and information. • Managing and overseeing ticket allocations with incoming companies, promoters and ticket agencies. • Liaise with TicketSolve staff and/or IT support regarding any issues that may occur with the system, in a quick and efficient manner. • Liaise with Ticketsolve staff re system upgrades/software updates as they arise. • Communicate with relevant departments on sold out shows, sales patterns, group bookings and other appropriate show and sales updates. • Manage the customer database, managing customer relations and communications, and maintaining the integrity and confidentiality of data and information. • Be fully informed of each event, knowing the main selling points, and looking to create sales opportunities and group development whenever possible. • Replenish and update the marketing material in Town Hall and ensure that the Box Office and foyer areas are always presentable and safe. • Carry out any other tasks that will from time to time be allocated by the Venue Director on an ad hoc or continuing basis commensurate with the general level of responsibility of the post. Box Office Admin • Ensure box office protocol is followed re reservations, disability seating, booking comments, tracking group bookings from reservation to sale, end of day protocol. • Oversee issuing of invoices to schools and other group bookings in a timely fashion • Effectively manage incoming companies regarding their guest lists, sales reports, other ticketing needs and recharges. • Produce sales and marketing reports and event analysis reports when required. • Manage sales, reconciling reports, updating seating charts, event information, and any administration/tasks related to Box Office, Front of House or Marketing that may be reasonably required. • Support the webmaster in setting up and updating shows on THT website. • Manage and maintain the back end of Ticketsolve system. • Proactively provide solutions to any identified problems at Box Office, including being receptive to customer feedback and using this feedback to improve our services, where appropriate Box Office Supervision • Help train and support all Town Hall Theatre Box Office Assistants and keep them informed of daily activities, updates, and developments. . • Communicate effectively with the Duty Supervisor on all show nights. General • Be a key holder for the theatre building - to lock up the theatre buildings as required and ensure that the security alarm is activated. • Attend and contribute to THT Senior Management Team and Marketing meetings. • Manage enquiries from the box office email account. • Be aware of the fire evacuation procedure and Health and Safety requirements of the venue . The above is not an exhaustive list of the duties pertaining to this position as other duties may be assigned from time to time by the Venue Director. 1. Character Candidates shall be of good character 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Citizenship: Candidates must, by the date of any job offer, be: i. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or v. A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa 4. Education, Training, Experience, etc. Each candidate must, on the latest date for receipt of completed application forms: a) Have attained a good standard of general education. b) Have proven organisational and administrative experience. c) Have proven experience in delivering quality Customer Service. d) Be able to work on own initiative and have excellent communication skills. e) Demonstrate a strong team work ethic. f) Possess good financial management skills/experience. g) Proven ability to manage human resources. **Please supply copies of any certificates, diplomas or degrees you may have with the application form. *Non-Irish Qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications, overseas qualifications must also be accompanied by a translation document. Desirable: It is desirable that candidates should have the following: • Good knowledge of ticketing systems, ideally including Ticketsolve • Strong IT skills to include MS Office • Minimum of 2 years’ experience in a customer service-related industry • Excellent positive, efficient, and courteous verbal and written communications • Ability to work under pressure and to deadlines, and to manage own time effectively • Excellent cash handling/credit card payments skills • Available to work evenings and weekend shifts • Experience of working in an arts, music, entertainment, or similar background • Excellent written and oral communication skills • Excellent interpersonal skills with demonstrated ability to build and maintain trusted relationships with key partners • High standard of attention to detail, integrity, credibility, and reliability • Ability to use discretion in making decisions within the scope of the role, and to liaise with line manager if guidance/assistance is required. Each candidate must include on the application form details of all qualifications obtained by them. The invitation to attend for Interview is not to be regarded as an admission that you possess the prescribed qualifications and/or requirements for this post or are you qualified by law to hold the post. Documentary proof will be required before appointment where you claim credit for particular qualification, experience, etc. Type of Post Future relevant permanent and temporary posts will be filled from the panel(s) formed. The post(s) will be whole-time, permanent/temporary and pensionable. Remuneration Salary : €35,947.80 - €41,906.35 per year IMPORTANT NOTE: Candidates should note that the starting salary is not subject to negotiation . Entry into the pay scale above the minimum point will only apply to existing public servants in the context of the relevant Government Pay Circulars. Candidates who are not covered by such Circulars will enter the pay scale at the minimum point i.e. €35,947.80 The rate of remuneration may be adjusted from time to time in line with Government pay policy. The holder of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to and received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform.
Clerical Officer
The Role The Clerical Officer role is a key support position within the MHC. The role provides a comprehensive general administrative and clerical support to a team and assists with the smooth, efficient and professional operation of the division. The successful candidate will have excellent customer service and communication skills. They will be required to engage and communicate effectively with various internal and external stakeholders including staff, members of the public, officials from government departments and public bodies, private sector bodies, disability organisations and others. The duties of the Clerical Officer are varied and can involve assignment to different parts of the organisation or different areas of work. The performance of the entire range of duties is not necessarily confined to any one individual within a division as the work requires that employees in the role function in a flexible manner and work effectively together as a team to deliver required outcomes or outputs. As a Clerical Officer, the holder of the post will be expected to actively contribute to and participate in the overall development of the MHC and to promote its policies and values at all times. Key Responsibilities Under the overall direction of the relevant line manager, the Clerical Officer’s key duties and responsibilities include: • Providing administrative assistance; filing, photocopying, answering/making telephone calls, dealing with emails, reception desk duties; • Supporting line managers and colleagues; • Working as part of a team in delivering services; • Communicating and dealing with the public and for example, responding to queries and providing information face-to- face, by telephone or via email; • Using Information Technology on a daily basis, for example, spreadsheets, databases, email and the internet; • Maintaining high-quality records in a thorough and organised manner; • Checking all work thoroughly to ensure it is completed to a high standard; • Approaching work in a careful and methodical manner, always displaying accuracy, even when conducting routine and repetitive work; • Any other duties that are deemed appropriate by the line manager Reporting and Working Relationships The Clerical Officer is accountable to the Chief Executive of the MHC and reports directly to the relevant line manager within the team. Essential Requirements The candidate must possess, by the closing date, the following: • Level 6 or higher on the National Framework of Qualifications or 2+ years’ experience in a related role within the Public Sector • Demonstrated administrative/clerical experience • Experience using Microsoft Office packages • The requisite competencies to carry out the role as outlined below. Desirable The following criteria are considered desirable for the post: • Experience in dealing with regulatory and / or compliance matters • Understanding of mental health and / or mental health services • Experience of working within a customer services environment Competencies The person appointed to the role of Clerical Officer will be required to show evidence of the following competencies: Teamwork • Shows respect for colleagues and co-workers • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate • Offers own ideas and perspectives • Understands own role in the team, making every effort to play his/her part Information Management / Processing • Approaches and delivers all work in a thorough and organised manner • Follows procedures and protocols, understanding their value and the rationale behind them • Keeps high quality records that are easy for others to understand • Draws appropriate conclusions from information • Suggests new ways of doing things better and more efficiently • Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages, etc. Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level • Completes work in a timely manner • Adapts quickly to new ways of doing things • Checks all work thoroughly to ensure it is completed to a high standard • Writes using correct grammar and spelling and draws reasonable conclusions from written instructions • Identifies and demonstrates initiative and flexibility in ensuring work is delivered and appreciates the urgency and importance of different tasks • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance Customer Service and Communication Skills • Actively listens to others and tries to understand their perspectives/ requirements/ needs • Understands the steps or processes that customers must go through and can clearly explain these • Is respectful, courteous and professional, remaining composed, even in challenging circumstances • Can be firm when necessary and communicate with confidence and authority • Communicates clearly and fluently when speaking and in writing Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies, etc. • Clearly understands the role, objectives and targets and how they fit into the work of the unit • Is committed to self-development and continuously seeks to improve personal performance Drive and Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service • Serves the Government and people of Ireland • Is thorough and conscientious, even if work is routine • Is enthusiastic and resilient, persevering in the face of challenges and setbacks • Is personally honest and trustworthy • At all times, acts with integrity How to Apply Eligibility to Compete Candidates must, by the date of job offer, be: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa Selection Process The selection process will include: • Shortlisting of applications, • A competitive interview, and • Completion of all relevant checks as set out below Additional selection steps may be included. A selection board shall be established and shall use the essential requirements as referred to earlier in this candidate information booklet to shortlist candidates. Scoring at the shortlisting stage shall be based on the information contained in the application form. Therefore, it is in your interest to provide a detailed and accurate account of how your skills, personal qualities, qualifications, and experience meet the requirements of the post. While candidates may meet the eligibility criteria of the competition, if the numbers applying for the post are such that it would not be practical to progress all candidates to the next stage of the selection, which is the interview process, the MHC may decide that a certain number of candidates shall only be progressed to the next stage. Candidates will be progressed through the various stages of the selection process based on their order of merit at each stage. Following the interview stage, the MHC shall produce a panel of candidates listed in order of merit. Not all those interviewed may be placed on the panel. Prior to recommending any candidate for appointment to a position, the HR team complete all relevant checks. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Should the person recommended for appointment decline or having accepted it, relinquish it, the MHC may at its discretion, select and recommend the next person on the panel for appointment and this will be based on the results of this selection process. The MHC is under no obligation to select a candidate from this panel. Please note that any offer of employment made to a successful candidate may be subject to satisfactory: • Reference verification, • Qualification verification, • Medical Assessment, and • Garda Vetting At the reference verification stage, referees sought will include your current employer and your next most recent employer. Conditions of Service Contract Arrangements A permanent, full-time contract of employment with the Commission will be offered to the Clerical Officer on terms and conditions determined by the Mental Health Commission, with the consent of the Minister for Health and the Minister for Public Expenditure and Reform. Salary The Clerical Officer salary scale (rates effective 1 March 2025) is as follows: €590.21 ⬧ €623.23 ⬧ €631.62 ⬧ €647.99 ⬧ €672.15 ⬧ €696.26 ⬧ €720.35 ⬧ €737.91 ⬧ €757.82 ⬧ €780.93 ⬧ €797.18 ⬧ €820.07 ⬧ €842.79 ⬧ €878.27 ⬧ €906.13¹ ⬧ €918.93² LSI 1 after 3 years satisfactory service at the maximum. LSI 2 after 6 years satisfactory service at the maximum. Candidates should note that entry will be at the minimum point of the scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if immediately before appointment you are a current serving civil/public servant. The rate will apply where the appointee is an existing civil or public servant appointed on or after 6 April 1995 or is newly recruited to the MHC and is required to make a personal pension contribution. Note: Salary for the purposes of calculation of superannuation benefits may differ from the above depending on individual circumstances Tenure The appointment will be based on a permanent contract of employment with the MHC. The probationary period will be for a period of nine months from the date of appointment. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During the probationary period, a staff member’s performance will be subject to review by the line manager to determine whether the staff member: (i) has performed in a satisfactory manner; and (ii) has been satisfactory in general conduct. Prior to completion of the probationary period a decision will be made as to whether the staff member will be retained. This decision will be based on the staff member’s performance assessed against the criteria set out in (i) and (ii) above. The detail of the probationary process will be explained to the staff member by the MHC on commencement of employment. Notwithstanding the preceding paragraphs in this section, the probationary period may be terminated at any time prior to the expiry of the term of the contract by either side in accordance with the Minimum Notice and Terms of Employment Acts 1973 to 2005. Location The usual place of work will be the Mental Health Commission, Waterloo Exchange, Waterloo Road, D04 E5W7. The MHC reserves the right, at its discretion, to change this location to any other place within Ireland. Staff at the MHC can apply for a blended working arrangement as per the MHC Blended Working Policy. Hours of Attendance Hours of attendance will be fixed from time to time but will amount, on average, to not less than 40 hours gross of rest breaks or 35 hours net of rest breaks per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. This may include working evenings and weekends. Outside Employment: The position will be full-time, and the appointee shall not engage in private practice or be connected with any outside business which conflicts in any way with his/her official duties, impairs performance or compromises his/her integrity.
Clerical Officer
Job Description Grade III Clerical Officer with Initial Duties attached to HR Operations in the area of Pensions. Job Overview The Pensions Administrator based within the Human Resources Department of Donegal ETB is responsible for assisting and supporting the smooth and efficient operation of pension schemes with other members of the pension team. This role involves maintaining accurate member records, processing contributions, assisting other team members in the pensions department, and ensuring compliance with applicable regulations. The Pensions Administrator will report to the Head of Pensions. Initial Duties The initial duties attached to the role include but are not limited to: ● Daily Pension Administration including updating databases, preparing statements and dealing with employee queries ● Ensuring accurate pension calculations using manual and system-based methods. ● Conduct data checks to ensure the integrity of the systems ● Implementing ICT efficiencies to improve workflow processes ● Working to tight schedules and meeting targets ahead of schedule ● Verifying data on an ongoing basis against internal/External Reports/Documentation ● Effective Project Planning Grade III General Duties The general duties attached to the role of Clerical Officer include: ● Assist the Line Manager in the day-to-day activities of administration in areas of reception, general office duties, trouble-shooting and prioritising workload where necessary. ● Proficiency in computer skills and knowledge of word processing programmes Word, Excel, PowerPoint, Google Drive and other IT systems/processes as required. ● Assist with organising events and activities attached to the relevant work area. ● Maintenance of records and filing systems both manual and electronic to effectively manage all information within a section. ● Manage records and information in relation to students and staff in the work area as appropriate. ● Maintain records including: spreadsheets, databases, information on management information that are accurate, reliable and available for departmental/organisational requirements and also for government audits. ● Ensure high quality customer service in dealing with the public in the relevant work area to include the general public/suppliers/learners/staff by responding to queries and providing information effectively and efficiently. ● Prepare and accurately maintain a variety of reports, statistics, records and files relating to students (FET/Post Primary) activities and manage the data using the designated IT platforms. ● Seek quotations and process orders through IT systems as required. ● Preparation of letters and forms as required throughout the year in a timely and efficient manner. ● Deal with queries from both internal and external stakeholders. ● Responding to emails, dealing effectively with routine telephone queries and taking accurate messages. ● Liaise and interact with the wider team including the Line Manager, Senior Management Team, Employees of Donegal Education & Training Board, Students (FET/Post Primary) and deal with their queries and assist where possible. ● Deal with queries from the general public and other relevant stakeholders and assist where possible. ● Be flexible and willing to readily respond to changing circumstances and expectations. ● Prepare Agendas, Act as Minute Taker, and compile documents and correspondence for circulation as required. ● Develop and maintain up to date contact lists, registers or databases for relevant groups, employees, outside agencies and networks as appropriate. ● Collate and appropriately disseminate information relevant to the work of the Department to which the post holder is assigned. ● Prepare and issue information to Schools/Colleges/Centres and other agencies as may be required from time to time under the direction of the Line Manager. ● Keep such records, appropriate to the role in accordance with Data Protection Policies and Procedures ● Ensure that all enquiries, queries and requests for information received by the Department are dealt with efficiently and in a timely manner. ● Undertake any training relevant to the new work area as approved by the Line Manager. ● Work as part of a Team in the provision of a quality customer service. ● Assist in the process of undertaking quality assurance checks on aspects of the work of the Department to which the post holder is assigned. ● Assist in the preparation and review of a Works Manual. ● Other tasks and project work as required by the Head of Department to contribute to the achievement of the objectives of the division. ● To act on inter and intra division project teams from time to time. ● Any other task or duties relevant to the operation and smooth running of the centre which may be required from time to time by your Line Manager. CITIZENS REQUIREMENT Candidates should note that eligibility to compete for posts is open to citizens of the European Economic Area (EEA) or to non-EEA nationals with a valid work permit. The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. HEALTH & CHARACTER Those under consideration for a position may at the discretion of the employer be required to complete a health and character declaration and a Garda Vetting form. References will be sought. Some posts may require special security clearance. In the event of potential conflicts of interest, candidates may not be considered for certain posts. PERSONAL ATTRIBUTES ● Acts with professional integrity at all times. ● Ability to use own initiative and know when to seek advice. ● Takes direction and seeks clarity as required. ● Has a friendly, approachable and caring disposition. ● Ability to work well under pressure and to multi-task. ● Ability to develop and maintain good working relationships. ● Is confident, resilient and resourceful. ● Self-motivated in seeking out new technologies to improve work processes. ● Adaptable, resilient, capable and competent to carry out the role. ● Has a positive willing attitude in their approach to work related tasks. SKILLS ● Works efficiently, delivers high standards of accuracy and displays attention to detail. ● Excellent written and verbal communication skills. ● Excellent administrative, organisational and time management skills. ● Excellent IT Skills with competencies in a range of IT Systems. ● Ability to prioritise, plan and organise tasks to meet tight deadlines. ● Ability to operate multiple systems and focus on the tasks at hand. SPECIALIST KNOWLEDGE & EXPERTISE ● Experience of using IT systems for data entry and reporting. ● Ability to troubleshoot and address issues in a timely manner. ● Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc. ● Clearly understands the role, objectives and targets and how they fit into the work of the unit. ● Is committed to self-development and continuously seeks to improve personal performance. QUALIFICATIONS / EXPERIENCE Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent. or Have passed an examination at the appropriate level within which can be assessed as being of a comparable to Leaving Certificate standard or equivalent i.e. a full award at Level 5, or higher or Have appropriate relevant experience which encompasses equivalent skills and expertise. Desirable: Have a minimum of two years administrative experience in an office environment within a business setting. COMPETENCIES Competencies will be informed by best practice Public Appointment Service. Competency Framework for the Irish Public Service. Competencies attached to this role include: ●Teamwork. ●Information Management /Processing. ●Delivery of Results. ●Customer Service & Communication Skills. ●Specialist Knowledge, Expertise and Self Development. ●Drive & Commitment to Public Service Values. OTHER REQUIREMENTS Be at least 17 years of age on or before the date of advertisement of the Recruitment Competition. Desirable Having a willingness to embrace the Irish Language. Salary: €30,811 – €47,946 per year
Supplementary Clerical Officer
The Local Government sector in Ireland is made up of 31 Local Authorities and 3 Regional Assemblies. Local Authorities are the closest and most accessible form of Government to citizens. They have responsibility for the delivery of a wide range of services in their local area with a focus on making cities, towns and the countryside areas attractive places to live, work and invest. These services generally include housing; transportation; planning; infrastructure; environmental protection; recreation and amenity provision and community development. Local Authorities also play a key role in supporting economic development and enterprise promotion at local level. Waterford City and County Council (Comhairle Cathrach agus Contae Phort Láirge) is the authority responsible for local government in the City & County of Waterford, Ireland. The organisation came into operation on 1st June 2014 after that year's local elections and is a merger of Waterford City Council and Waterford County Council. The mission of Waterford City & County Council is to make Waterford the best possible place for all its people and for those that wish to live, visit, work or invest here. There are 32 Elected Members. The 2024 Revenue Budget of the Council is €183.31 million. At a strategic level, the Council operate through its Corporate Policy Group comprising of the Cathaoirleach of the Council and the Chairs of the local authority’s Strategic Policy Committees. The Chief Executive and the Council’s Management Team play a key role in supporting and advising this policy group. Day to day management of services takes place under the stewardship of the Chief Executive, four Directors of Service and a Head of Finance who collectively comprise the Senior Management Team. Working with Waterford City & County Council is now a more inviting prospect than ever. This local authority has immersed itself in many exciting projects in recent years, some which have reached completion while some are ongoing and providing exciting challenges and career highlights for our enthusiastic staff. This competition presents an opportunity to gain employment with Waterford City & County Council in the role of Temporary Clerical Officer . This Candidate Information Booklet is intended to provide information on the post of Temporary Clerical Officer and the selection process and candidates are advised to familiarize themselves with the detailed information in advance of submitting their application. Waterford City & County Council is committed to a policy of open and fair recruitment, in line with good practice, recruitment & selection standards, employment legislation and relevant circulars from the Department of Housing, Local Government & Heritage. Candidates should satisfy themselves that they are eligible under the Qualifications to apply for the post of Temporary Clerical Officer . Where a candidate provides false or misleading information or has deliberately omitted relevant information on their application form this may result in their disqualification from the competition. ROLE & DUTIES OF THE POST Introduction to Role: The Council is seeking applications from suitably qualified candidates with relevant experience for the position of Temporary Clerical Officer . It is proposed to form a panel of qualified candidates from which temporary vacancies will be filled during the lifetime of the panel. The Temporary Clerical Officer will report directly to the Staff Officer, or such person as may be assigned from time to time by Waterford City & County Council. Temporary Clerical Officers make a valuable contribution to the provision of the Council’s services. The Temporary Clerical Officer will work as part of a multidisciplinary team, assisting with the implementation of work programmes to achieve goals, targets and standards set out in Departmental and Team Development Plans. He/she will also be required to operate the Council’s existing and future IT systems as part of their work. As part of Waterford City & County Council’s commitment to providing quality services to citizens, the Temporary Clerical Officer will assist in delivering a wide range of services across the organisation. Temporary Clerical Officers provide a point of contact for customers to carry out their business and access information about the Council’s services. Duties The duties of the post are to give to the local authority and to (a) the local authorities or bodies for which the Chief Executive is Chief Executive, and (b) to any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies referred to in sub-paragraph (a) of this paragraph under the general direction and control of the Chief Executive or of such officers as the Chief Executive may from time to time determine, such appropriate Temporary Clerical Officer, management, administrative, executive, supervisory, advisory and ancillary services as may be required by any local authority or body hereinbefore mentioned in the exercise and performance of any of its powers, functions and duties and to exercise such powers, functions and duties as may be delegated to him or her by the Chief Executive from time to time including the duty of servicing all committees that may be established by any such local authority or body. The holder of the post will, if required, act for an officer of a higher level. The duties of the Temporary Clerical Officer shall be such clerical/administrative duties as may be assigned from time to time by Waterford City & County Council. They shall include deputising, when required, for other employees of the Council and such duties as may be assigned in relation to the area of any other Local Authority, including but not limited to:- • dealing with members of the public/customers; • public counter/reception work; • PC work - word processing, spreadsheets, database, e-mail and internet; • inputting computer data; • general clerical duties - filing, faxing, photocopying; • handling mail; • cashiering; • processing invoices and payroll for payment; • accounts - purchasing, creditors, debtors; • secretarial work; • taking minutes of meetings, drafting of letters and reports; • interviewing customers, e.g. people applying for housing loans; • carrying out such other duties that may be assigned from time to time. The particular duties and responsibilities attached to these temporary positions may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The temporary post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to, an appropriate Officer or such designated Officer as may be assigned from time to time by the Council. Qualifications & Requirement of the Post The Minister for Housing, Local Government & Heritage has declared that the qualifications for the Temporary Clerical Officer position shall be as set out hereunder: (a) Character: Each candidate shall be of good character. (b) Health: Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. (c) Education, Experience, etc.: Each candidate must, on the latest date for receipt of completed application forms: (i) have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certification Vocational Programme. (At least Grade B in Foundation Level Mathematics and Grade C in Foundation Level Irish may be considered as equivalent to Grade D (or a Pass), in Higher or Ordinary Level, from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme); or (ii) have passed an examination of at least equivalent standard; or (iii) have had at least two year’s previous service in the office of Temporary Clerical Officer, Clerk/Typist (Clerical Duties), Clerk Typist (Typing and Clerical Duties) or Clerk/Typist under a local authority, or health board in the State; or (iv) have satisfactory relevant experience which encompasses demonstrable equivalent skills. Salary: Current Salary Scale: €30,811 - €47,945 The salary shall be fully inclusive and shall be as determined from time to time. Holders of the post will be paid at the appropriate point on the salary scale in accordance with the relevant Department Circular. New entrants will commence on the minimum point of the scale. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Superannuation: The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. Retirement Age There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness to carry out the duties to which they have been assigned. Hours of Work: The normal working hours are 35 hours per week. Flexible working arrangements apply. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Waterford City & County Council requires employees to record their hours using the CORE/TDS Clocking system. Annual Leave: The annual leave entitlement for the grade is 27 days per annum. The Chief Executive of Waterford City & County Council retains autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. Base: Waterford City & County Council reserves the right to, at any time, assign an employee to any premises in use by the Council now or in the future. Residence: The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Drivers Licence: Temporary Clerical Officers employed by Waterford City & County Council will be required to use their car on occasions on official business. In such situations the employee must hold a current clean driver’s licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Waterford City & County Council with the indemnity specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. Code of Conduct/Organisational Policies: Employees are to be required to adhere to all current and future Waterford City & County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the council Intranet. Training: Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. Commencement: Waterford City & County Council shall require a person to whom an appointment is offered to take up such appointment within a period of not more than one month (subject to notice requirements) and if they fail to take up the appointment within such period or such other longer period as the Council in its absolute discretion may determine, Waterford City & County Council shall not appoint them. Reporting Arrangements: Temporary Clerical Officers report directly to the appropriate Staff Officer of a section or to any other employee of Waterford City & County Council as the Chief Executive, Director of Services or other appropriate employee may designate for this purpose. A system of regular appraisal (PMDS) will be operated during employment which will involve discussions between the employee and the line manager regarding performance and conduct. Health & Safety: Waterford City & County Council as an Employer is obliged to ensure, in so far as it is reasonably practicable the Safety, Health and Welfare at Work of all of its employees. Under the Safety, Health and Welfare at Work Act 2005, the County Council has a legal duty to exercise all due care and take all protective and preventative measures to protect the Safety, Health and Welfare of its employees. All employees also have a legal obligation under Safety and Health legislation to co-operate with management and not engage in any improper conduct or behaviour or do anything, which would place themselves or others at risk. Employees must not be under the influence of an intoxicant at the place of work. Employees must comply with all Safety and Health rules and regulations and attend all required Safety and Health Training.
Environmental Health Officer
Location: Post 1 – Civic Centre, Craigavon, however the post holder may be required to work across any of the main office locations within the Borough. Post 2 – Civic Building, Banbridge, however the post holder may be required to work across any of the main office locations within the Borough. Salary: PO1 SCP 28-31 £37,938 - £40,476 per annum Hours: 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours’ scheme in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post. Occasional evening and weekend working will be required including participation in on call rotas relevant to the function. Duration: Post 1: Fixed term contract for 12 months, may be extended Post 2: Fixed term contract until 31 March 2026, may be extended JOB PURPOSE: To protect and promote the health and wellbeing of those who live in, work in and visit the Borough and to contribute to their quality of life by enforcing all relevant statutory provisions e.g. consumer protection, environmental protection, food control, health and safety, housing and public health. The post holder will also be required to identify information needs within the business and residential community relating to Environmental Health matters; to devise, plan and participate in training and information campaigns to promote awareness of legislative requirements and health issues. MAIN DUTIES AND RESPONSIBILITIES: 1. Responsible to relevant line manager for the performance of the duties of the post and to collaboratively work as part of a team in the provision of an efficient, effective, economic and equitable Environmental Health Service. 2. Inspect, audit and risk assess premises and work practices which fall within the remit of the Department on a pro-active and re-active basis across the range of Environmental Health functions. Have regard for relevant statutory provisions and Codes of Practice, and where necessary, instigate an appropriate course of action by means of education, persuasion and/or enforcement. 3. Liaise with line manager with regard to complex matters and where necessary in relation to other aspects of ongoing enforcement or educational work. 4. Deal with service requests and all necessary investigations under legislation within the Department which the Council has statutory responsibility. 5. Prepare statutory notices, enforcement actions and prosecution cases in accordance with PACE guidelines and attend Court/other hearings/public enquiries as required. 6. Maintain all relevant management information systems and information /data handling processes in dealing with all requests and communications in accordance with Departmental and Council processes 7. Undertake health and wellbeing initiatives and education as required and provide professional advice to businesses/community in order to contribute to health and wellbeing and environmental enhancement. 8. Contribute to the development and review of effective policies and procedures to achieve continued improvement in service delivery and in quality and customer standards 9. Scrutinise, process and make appropriate comment on planning and other applications and schemes from statutory and non-statutory departments. 10. Support and supervise aspects of training and development for Student Environmental Health Officers and others assigned for training or work experience. 11. Participate in and support collaboration through internal and external working groups/partnerships including multiagency meetings and professional groups as required. 12. Participation in on call duties and rotas relevant to the function as required. 13. Undertake research, training and development so as to maintain and update knowledge of professional, technical and legislative developments within the core functions to compliment experience and ensure authorisation powers pertinent to the post are maintained/enhanced. 14. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and training • A CIEH Accredited degree or diploma (or equivalent) in Environmental Health which entitles the post holder to become a Member of the Chartered Institute of Environmental Health. (Please note relevancy should be clearly demonstrated). Experience • Six months’ experience working in an Environmental Health related discipline Key skills, knowledge and attributes • IT Literacy including use of a range of Windows based packages in a working environment; • Excellent written and oral communication skills; • Ability to work as part of a team; • Ability to organise workload and work under pressure; • The ability to use own initiative; • Analysis and decision making skills; • Excellent organisational skills. Driving • Hold a full current driving license (valid in the UK) and have access to a form of transport or *have access to a form of transport which will permit the applicant to carry out the duties of the post in full. *This relates only to any person who has a disability, which debars them from driving. Working Arrangements/Flexibility 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours’ scheme in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post. Occasional evening and weekend working will be required including participation in on call rotas relevant to the function.
Clerical Officer
New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad. Incremental credit is normally granted on appointment, in respect of previous experience in the Civil service, local authorities, health service and other public service bodies and statutory agencies. Salary pro rata if applicable . FUNCTION The Clerical staff Grade IV will be responsible for providing an effective and efficient administrative support to Senior and local Managers, the Multi Disciplinary Team and Maintenance along with providing cover for the Clerical Team in times of absences/annual leave. This post requires a high level of flexibility and co-ordination whilst maintaining a courteous and caring service to all persons availing of the service and in keeping with the Ethos and values of Avista DUTIES AND RESPONSIBILITIES 1. To undertake all duties in a competent, confidential, courteous and professional manner. 2. Excellent knowledge and use of Microsoft suite of systems including Teams and Excel. 3. To discharge a range of Administrative duties including minute taking, preparation of documents , PowerPoint presentations , booklets , collation of documentation, data gathering and distribution of information. 4. Maintain diary bookings and ensure that meetings are booked into the appropriate medium – online or in person. 5. To set up meetings, prepare agendas and minutes, track and oversee actions as required. 6. To manage correspondence, prioritise, redirect and file or archive as appropriate. 7. To effectively handle queries directed to the office, ie from parents, external agencies , hospitals , schools ,GP’S,PHN’s.assessing , recording and passing on queries ensuring that they are dealt with in a sensitive and timely manner and responses recorded. 8. Preparing for meetings, ensuring all information’s required at meetings are available to the Service manager / chair of the meeting. 9. Maintain and hold records and schedules for audits and action plans for the Service including HIQA Actions plans. 10. Maintaining a filing system and ensure all correspondence and service users records are filed and up to date either in manual or electronic format as required. Photocopying documentation as may be required. Ensure records are archived appropriately with appropriate labelling. 11. Uploading all data as required onto the ECRS system in a timely manner. 12. Maintain Training records for the various staff across the Service. 13. Collate and maintain statistics from various aspects of the Service. 14. Notifying the data administrator in Central management of any errors in the system. 15. Utilise and manage online diary system for Service Manager. To maintain a complete and up to date register of all Service Users , tracking all new referrals, transfers and discharges. 16. To provide secretarial support 17. To provide direct clerical support to the service manager as required. 18. Responsible for incoming post and ensuring all outgoing post is stamped and posted. 19. Order and manage use of petty cash ensuring that accurate records are maintained for all petty cash expenditure 20. Undertaking monthly stationery stocks and purchasing stationery and office furniture, equipment and supplies as may be required for the service. 21. Providing training to team members as required on navigating shared folders, Microsoft office, ECRS . 22. Reporting any problems, faults particularly in respect of equipment particularly the photocopier to the relevant company in order that repairs can be completed in a prompt manner. 23. Become involved in processing of referrals and databases across the service as required. 24. Being aware of emergency procedures and ensure that the health and safety policy of the service is strictly adhered to. 25. Cross covering for other members of secretarial staff in the service as appropriate for leave, which may involve being temporarily based at other locations 26. Ensure good working relationships with colleagues at all times. 27. Ensure each person with an intellectual disability is treated with the utmost respect and dignity at all times. 28. Participate in Service Annual performance Review System. 29. Maintain a high standard of work performance attendance, appearance and punctuality at all times. 30. Maintaining a high standard of confidentiality at all times in relation to all aspects of the work. 31. To have an excellent knowledge of Avista policies and procedures. 32. To present and act in a professional manner at all times and to ensure that colleagues do likewise. 33. To assume responsibility for his/her own professional development. 34. To ensure a safe environment for himself/herself, colleagues and visitors. The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This Job Description is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work. Core Competencies Quality Service Adopts a person centered approach and supports service users with empathy, compassion and respect. Demonstrates a commitment to achieving a high standard result. Is flexible and adaptable to meet unanticipated demands. Complies with organisational policies and procedures at all times. Understands, demonstrates and respects the rights of all service users and families Planning & Organising Demonstrates the ability to plan and deliver the duties of the role in an effective and resourceful manner within a model of person centered care. Adopts a systematic approach to planning, organising and managing workload. Able to multi task without losing focus. Manages competing and changing priorities effectively. Demonstrates a flexible and adaptable approach in a changing environment. Deals with issues in a timely manner. Demonstrates a high level of attention to detail Professionalism Approaches all tasks in a confident manner. Shows pride in one’s profession. Demonstrates honesty and integrity: holds a strong code of ethics. Maintains appropriate and professional boundaries. Manages personal problems to minimise impact on work or professional relationships Respects confidentiality and discretion in all work related matters. Pays attention to dress code and professional appearance. Shows an enthusiastic and committed attitude to ones work. Understands scope of practice. Understands the need to apply service and/or professional standards, policies and procedures Demonstrates self-belief in own potential and ability. Continuous Learning & Development Shows enthusiasm and motivation for work. Willing to use opportunities to improve, learn and develop self. Regularly participates in on the job learning. Stays current in own field of expertise. Is open to constructive feedback, acknowledges own limitations. Understands role and boundaries of other disciplines. Initiates and undertakes mandatory training. Takes responsibility to ensure learning and understanding of new ideas and procedures. Self evaluates own performance to continuously improve personal development Organisational Knowledge Understands the mission and core values of Daughter of Charity Disability Support Services. Is aware of the multiple services provided by the Daughters of Charity. Familiar with professional bodies. Is knowledgeable of regulations and where relevant applies practice in accordance with legislation to area of work. Has the skill set to access computer systems and ability to learn new IT system’s Knowledgeable of professional standards, policies and procedures relevant to discipline. Understands how own scope of practice fits with the organisation. Innovation & Creativity Demonstrates a can do attitude. Generates new ideas. Shows enthusiasm for trying new ways of doing things. Voluntarily puts forward suggestions for improvements. Promotes improvement ideas to colleagues. Takes a creative approach to work by exploring a range of options whilst keeping an open mind. Effectively applies existing practices or processes to new work situations to benefit the service and service users. Takes appropriate action to address inefficiencies in work processes and establishes improved ways of getting the job done Leadership Potential Successfully modifies behaviour to embrace change. Energetic and Inspires others through own positive attitude. Creates trust by being honest, reliable and consistent. Can be directive without being dictatorial. Blends a focus on results with a caring and sensitivity for individuals. Demonstrates the ability to be flexible in relation to hours of work and roles and responsibilities. Responds positively to new demands and requirements. Problem Solving & Decision Making Makes timely, intuitive decisions to achieve successful outcome. Identifies and uses appropriate sources of information when making decisions. Supports views with s o und logic reasoning. Reasons systematically and logically through issues. Demonstrates common sense when dealing with every day issues that arise. Knows when to ask for help and guidance from supervisor and/or colleagues Team work Contributes consistently and positively to team activities. Projects a warm and appropriate professional demeanour at all times. Is accepting of diverse values and beliefs. Helps others: willing to take on different tasks/roles accordingly to the needs of the team. Expresses views and professional opinion at team meetings. Knows when and where to consult with other members of the team. Is responsive to the needs of other team members: shows empathy. Balances listening to others ideas with sharing own thoughts. Considers how ones behaviour may impact others. Has the knowledge and confidence to identify and personally manage own workplace disagreements locally at an early stage and knows when to seek support of management. Communication & Interpersonal Skills Communicates openly and honestly. Shows empathy when handling delicate or sensitive issues. Shows patience when dealing with others. Considers how ones behaviour may impact others. Clearly and confidently articulates ideas and opinions and their underlying rationale. Draws on a variety of communication methods to fit/situation circumstances. Open listening: asking clarifying questions and makes eye contact. Demonstrates positive body language. Knows when to speak, what to talk about, with whom, when, and where. Communicates effectively in English language, written and spoken, as appropriate to job requirements. Numerate and Literate
