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The Company EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. EZ Living Furniture requires a Sales Advisor for our Castlebar store. The Person
Retail Marketing Specialist
EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people. Retail Marketing Specialist - This is based in our Galway head office Key Responsibilities
Customer Care and Sales Support Executive
About Us: One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service. As we are constantly expanding with over 22 stores nationwide, we’re looking for an enthusiastic and self-motivated Customer Care and Sales Support Executive to join our expanding team and help drive revenue growth, enhance customer experience, and support our digital presence. Key Responsibilities: Customer Support & Service
Counter Sales Assistant
Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwicks, Cork Builders Providers, Davies & Telfords. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline, Sitetech, Rooney's Hardware, HSS Hire and our sister company MacNaughton Bair in NI. Principle Objective The role of Counter Sales Advisor - Building Materials, is to provide our customers with a knowledgeable, friendly and dependable service whilst at the same time optimising branch sales and gross profit, promote the company's products and services in a professional manner and deliver a superior standard of customer care to our existing customers. Knowledge & Experience Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. DISCLAIMER: Chadwicks Group reserves the right at any time to change, delete, or add to any of the provisions of this Role Profile at its sole discretion and it is the colleagues responsibility to familiarise themselves with these changes. Furthermore, the provisions of this Role Profile are designed by Chadwicks Group to serve as guidelines rather than absolute responsibilities and duties.
External Sales Representative
Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwicks, Cork Builders Providers, Davies & Telfords. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline, Sitetech and Rooney's Hardware. Principle Objective As Sales Representative at Chadwicks Drogheda you are responsible for generating building material sales, managing customer relationships and construction related activity with key customers within a geographical area to achieve company objectives as directed by the Regional Director. Knowledge & Experience 'Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles'. DISCLAIMER: Chadwicks Group reserves the right at any time to change, delete, or add to any of the provisions of this Role Profile at its sole discretion and it is the colleagues responsibility to familiarise themselves with these changes. Furthermore, the provisions of this Role Profile are designed by Chadwicks Group to serve as guideline
Regional Manager
Part of Grafton Group Plc, Chadwicks Group, a top 10 listed “Great Place to Work” company, is the market leader in builders merchanting in ROI whilst our sister company MacNaughton Blair is the market leader in NI. Main brands include Chadwicks, Cork Builders Providers, Panelling Centre, Davies, Telfords, Heiton Steel, Morgans Timber, Proline, Sitetech and HSS Hire representing a significant brand presence across the island of Ireland. Principle Objective The Regional Manager is responsible for delivering revenue targets for Cork branch and ensuring costs and T&R rates meet company expectations. Additionally they are responsible for achieving and exceeding internal service and customer metrics. Key Responsibilities * Accountable for ensuring revenue targets are achieved in branch location within the region. * Ensure branch costs within the region are managed to budget, with appropriate colleague rota planning and colleague scheduling. * Undertake customer visits to drive and develop customer spend and to assist in achieving revenue performance and grow the customer base. * on resale, training, crosshire , damage/loss and transport recovery. Coach branches to construct profitable CPR’s for submission and approval. * Identify and coach branch colleagues * Ensure all products are tested as per company process across each branch location within the region. * Ensure all equipment available for hire meet safety standards and is ‘fit for hire’. * Ensure company T&R failure rates are achieved with colleagues trained to undertake minor repairs within branches. * Ensure appropriate training plans are in place for all colleagues to ensure their skill and competence meet their job role requirements. * Ensure branch operates safely and that all colleagues are aware of their personal obligations and commitment to being serious about safety. * Promote teamwork and collaboration across the region and company. * Ensure personal and collective actions taken across the region are in the best interests of the Company as a whole. * Ensure company policy and processes are implemented and adhered to. * Ensure regular performance reviews are undertaken with colleagues across the Area. * Ensure branch complies with internal audit processes and stock take procedures. * Improve the effectiveness and efficiency of the branches and develop a culture of customer excellence. * Ensure compliance with all systems, procedures and processes. * Ensure compliance to HSS Health, Safety, Environmental and Quality procedures. * Be a key driver in serious about safety by leading from the front. * Ensure all branches are maintained to our 360◿ brand. Experience & Qualifications * Strong sales experience gained within a fast paced environment at a senior level * Experience of developing successful and profitable business / revenue * Financial acumen and cost management * Rota planning and people planning * Experience leading a team and developing talent * Strong communication skills * Experience of developing long term customer relationships Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Foreperson (Grade 2)
The Office of Public Works (OPW) invites applications from eligible candidates for the position of Foreperson Grade 2 in National Historic Properties, based at Annes Grove Gardens, Co. Cork. The position is a permanent full-time Non-Established State Industrial post based on a 39-hour week, on a full-year basis, and will be subject to a seven-month probation period which may be extended to 10 months under certain circumstances. Continuity in employment in the position of Foreperson Grade 2 will be dependent on the appointee meeting the requirements of the position. The actual hours of attendance are determined by local management requirements, but flexibility in attendance may be required for attendance at evenings, weekends or on public holidays. Overtime payments will apply where appropriate. This is an OPW recruitment competition to which applicants with the minimum eligibility requirements may apply. Persons who wish to be considered for appointment to the above position should submit a completed application form, and copies of specified required documentation. The selection process may include a short-listing process based on the information supplied on the application form and the competitive interview process, will be used by OPW to select the candidate that is deemed suitable for appointment to fill the position and a reserve panel, effective for a limited period, may be formed, and may be used to fill certain sanctioned Fixed Term or Permanent positions that may arise at Doneraile House and Parklands, Co. Cork. Placement on the panel does not guarantee nor imply that an offer of employment will be made to those placed on same. In the event that an offer of an appointment is made, it will be made in the order of those on the reserve panel. Appointment to approved positions of employment are made as and when considered appropriate by OPW management. Any offer of a position will be subject to the candidate satisfactorily meeting the OPW’s requirements with regard to references, health and Garda vetting. In the event that the candidate does not satisfactorily meet the OPW’s requirements in these regards, the candidate will receive no further consideration under the competition and will not proceed to appointment. Appointments to approved positions of employment are made as and when considered appropriate by OPW management and will be subject to the candidate meeting the OPW’s requirements with regard to health, references and Garda vetting. In the event that the candidate does not satisfactorily meet the OPW’s requirements with regard to health, references and Garda vetting, the candidate will receive no further consideration under the competition and will not proceed to appointment. Overview Annes Grove Gardens has been in state care since 2015 and is undergoing a major reinstatement programme to restore one of Ireland’s great gardens to its former glory. Comprising 190 acres, this riverside property is the home of plant collections assembled by the late Richard Grove Annesley, Robinsonian style gardens and an early 18th century Queen Anne house. The Role The Foreperson Grade 2 is a supervisor working grade. He/she will provide leadership and direction for the day-to-day operation of Annes Grove Gardens with particular responsibility for events, building maintenance, gardens and parklands development and maintenance, staff supervision and security. The jobholder will liaise closely with Building Maintenance Services and Architectural Services on maintenance and development issues in the House and associated buildings, and will be responsible for the line management of the Gardening and General Operative teams and concessionaries within his/her area of operation. Planning permission has been granted for the restoration and development of the house, buildings on the estate and the development of a new OPW compound. The Foreperson will also have a key role to play in facilitating and progressing the development of those works and the associated works including on the implementation of the Invasive and Alien Species Management Plan. The Foreperson also plays an important role engaging with key local and institutional stakeholders. The Foreperson Grade 2 is a supervisory working grade. The primary function of the jobholder is to manage all areas of Annes Grove Gardens and estate including structures. The jobholder is also responsible for the management of staff, visitor facilities, concessionaries and contractors within his/her area of operation and for the effective management of the horticultural aspects of the site. The Foreperson Grade 2 must be available for overtime as and when required. The Foreperson also works closely and collaboratively with the Foreperson at Doneraile Court nearby with which some staffing resources are shared with some staff working between both sites. Essential Eligibility Requirements (at the closing date):
Work Placement Officer
Role Description Applications are invited from suitably qualified individuals for the whole-time position in the UCC Career Services and Cork University Business School. The post holder will be responsible for administering work placement programmes as delegated by the Head of Career Services and Cork University Business School. They will also support the other activities of Career Services. Main Responsibilities of the post will include: • Administer work placement programme(s) as delegated by the Head of Career Services and Cork University Business School. • Work with the other staff in the Careers Services to ensure that the university provides a professional and coordinated approach to work integrated learning and work placement and also graduate recruitment interaction with all participating Placement providers. • Co-teach and examine pre-placement and professional development modules on placement programmes at undergraduate and postgraduate level with Cork University Business School academics. • Contribute to the development of new professional development and placement modules and their assessment. • Coordinate and deliver a suite of training workshops with academics, career services team and external speakers, to enhance student skills in preparation for their work placement and career choice on graduation. This includes CV preparation, interview techniques, LinkedIn & networking, creative job seeking etc. and workplace skills such as communication skills, teamwork skills, presentation skills etc. • Provide career advice and guidance to students of the business school and occasionally graduates and Alumni. This may include conducting one-to-one guidance and coaching interviews, supporting students to devise individual career action plans and delivering career related workshops and seminars to groups of students. • Ensure that comprehensive and up to date Placement provider and vacancy information is available to students. • Prepare careers information material and publications as allocated. Develop research and prepare reports and statistics for the use of students, the university and other interested parties as required. • Participation in recruitment fairs that take place on campus. This may involve working outside normal working hours and weekends. • Work with relevant Academic Departments/Disciplines and College/Faculty Committees to develop and enhance the work placement programme. • Market University College Cork and its graduates to potential employers in Ireland and abroad. • Support graduating students and recent graduates of the university in their search for full time employment. • Develop alumni links via LinkedIn and other means with the aim of capturing and coordinating contact points with graduates from relevant programmes serviced. • Meet Placement providers while they are on campus for Placement interviews and recruitment related activities. • Attend employer promotion and sponsorship events on and off campus, to network, build and maintain strong employer/University working relationships. • Administer annual student Work Placement Awards process with employers, students and academic staff and organise the annual Awards Ceremony event. • Work with other Placement staff in Career Services to review Placement policies and procedures and to implement changes towards best practice. • Work with other staff in Career Services to review and update digital systems used for management of Placement programmes. • Attend College/Faculty/Academic Department meetings as appropriate. • Attend meetings with other Department/Service providers across the University to build linkages in service provision. • Research and source new Placement providers in Ireland and overseas and maintain up to date knowledge of industry and economic developments which impact on Placement. • Any other duties as requested by Cork University Business School and Head of Career Services or nominee. Health & Safety: In addition to the statutory safety duties of all employees (as prescribed in safety legislation and the relevant local safety statement) each staff member is responsible for: • Discharging any safety functions delegated to them by their Head of College/School/Department/Centre/Unit, in relation to the areas/ activities under their control. • Co-operating and assisting the University and the Head of College/School/Department/Centre/Unit in the discharge of their statutory safety responsibilities. • Ensuring that all work under their control is undertaken safely and without risk to health and complies with the provision of all relevant statutory legislation. Note: As the university continues to expand and evolve, it is likely that flexibility in regard to the allocation of specific duties will be necessary. Accordingly, the list of duties specified above is not intended to be exclusive or restrictive; duties may be added or withdrawn but any such alteration will take place after consultation with the appointee. SELECTION CRITERIA The successful candidate will be expected to have: Essential Criteria Level 8 (Honours) degree qualification – or an equivalent professional qualification. Relevant management experience at an appropriate level or a minimum of three years’ work placement/recruitment experience. Strong organisational and administrative skills. Evidence of excellent interpersonal skills. Experience and knowledge of business sector and the commercial environment. Self-motivated. Networking and relationship management skills and experience. Proficiency in digital technologies and/or competence in relevant software applications. Excellent team working skills. Desirable Criteria Understanding of the undergraduate and postgraduate programmes in the business school. Experience of working with 3rd level students. Candidates are requested to make a personal assessment of these criteria against their own qualifications, skills and abilities to assess whether they should apply for the post. Please note: Candidates who do not demonstrate that they meet the criteria as detailed above will not be short listed. The University, at its discretion, may undertake to make an additional appointment(s) from this competition following the conclusion of the process. Competencies relating to administrative grades in the University are available on the website. CONDITIONS OF EMPLOYMENT Salary: Appointment may be made on the Admin II Salary Scale: €72,044 - €91,259 (Scale B) / €68,551 - €86,698 (Scale A). Salary placement on appointment will be in accordance with public sector pay policy. As required by public pay policy for the higher education sector, new appointments to a direct entry recruitment grade will generally be at the minimum (1st point) of the relevant scale. For existing public servants, the restriction to the first point on scale may be varied where a person is appointed to the same or an analogous grade, role or position as their previous public service employment. The rate of remuneration for all appointments may be adjusted from time to time in line with government policy. The working hours for administrative staff are 35 hours per week with normal hours of duty from 9.00am to 5.00pm Monday to Friday, with 1 hour for lunch break. Due to the nature and seniority of the post, however, it may be necessary to extend and vary these hours from time to time in order to meet the exigencies of the post. Annual Leave: 30 days per annum. This leave is exclusive of public holidays and Good Friday. The leave year commences on 1 July annually and four days annual leave must be held for the Christmas closure period. Sick Leave: Sick leave will be granted in line with University policy in this regard which may change from time to time. You should familiarise yourself with the University Sick Leave Policy and University Sick Leave Management Policy. The tenure of the post is permanent whole time post, based on the following provisions: a) A probationary period of twelve months shall apply from commencement of employment in the post during which the contract of employment may be terminated by either party in accordance with the Minimum Notice and Terms of Employment Acts, 1973 to 2005. b) Except in circumstances of gross misconduct justifying immediate dismissal, the appointee will receive one month's notice of termination of employment, or, if greater, such notice as is provided for in a minimum notice in terms of Employment Act, 1973. c) The appointee is required to give one month's notice of termination of employment. Pension: The Public Service Pensions (Single Scheme and Other Provisions) Act 2012 established the Single Public Service Pension Scheme. In general, anyone taking up pensionable public service employment on or after 1 January 2013 is a member of the Single Scheme. The Act provides that most members of the Single Scheme have a minimum pension age consistent with the age of eligibility for the State Pension (Contributory) and a compulsory retirement age of 70. A member of this group is generally referred to as a “Single Scheme member”. However, applicants who have previously worked in a pensionable post (non-Single Scheme terms) in the Irish Civil/Public service, may be offered membership of the UCC Pension scheme. The normal retirement date in this scheme is age 65. A compulsory retirement date of 70 may apply depending on date of first employment in the Irish Civil/Public service. The relevant pension scheme will be confirmed to the successful applicant on completion of the Pensions Declaration form prior to taking up employment. Applicants that have previously availed of an Irish Public Service Scheme of Incentivised early retirement or enhanced redundancy payment should ensure that they are not precluded from re-engagement in the Irish Public Service under the terms of such Schemes. Queries should be directed to an applicant’s former Civil/Public Service Employer in the first instance. Applicants who are in receipt of an ill-health pension from an Irish Civil/Public Service body are required to declare that they are in receipt of such a pension. Pension Abatement: If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during the appointee’s re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012. Please note: In applying for this position, you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office/Body will support an application or an abatement waiver in respect of appointments to this position. Additional dependants’ benefits can be provided by membership of the Supplementary Life Assurance Scheme. You will be automatically included as a member of the scheme on commencement of your employment but you may elect to opt out of the scheme at any stage. The current membership rate is 0.26% of your salary. Membership of the Group Personal Accident Scheme shall apply to all employees, subject to individual acceptance by the Insurance Company. The salary quoted is subject to a deduction from salary at the rate of .06%. The UCC Income Continuance Plan (ICP) provides a source of income in the event of long or short-term temporary disability. As part of your contract of employment you will be automatically included in the ICP with effect from the same date provided you have not previously opted out of the plan or you have been declined for cover under previous contracts of employment with UCC. An additional benefit is membership to Specified Illness Cover (SIC) which pays a once off lump sum benefit in the event of a member being diagnosed with a specified illness. The cost of membership of both plans will be deducted from your salary. The current combined membership rate is 1.05% of your salary. The Pay Related Social Insurance Class A1 rate of Pay Related Social Insurance (PRSI) applies to the post. Voluntary Health Insurance: VHI /Laya Healthcare & Irish Life Healthcare offer group schemes. Premiums must be paid via the UCC payroll. The Laya Group No is 32805 and VHI Group No is 137. Additional benefits: We offer progressive employment and training policies including opportunities for further studies. Staff can avail of membership of a variety of clubs and societies and a wide range of facilities on campus, including a leisure centre. As an equal opportunities employer we offer a comprehensive suite of Work Life Balance Policies. A list of such initiatives is available on our webpage. UCC welcomes applications from non-EEA citizens. However, regulations regarding employment permits are set by the Department of Enterprise Trade and Employment and must be strictly adhered to. An offer of appointment to Non-EEA candidates is subject to the granting of a Work Permit by the Department of Enterprise Trade & Employment. Candidates are requested to make a personal assessment against their own eligibility as to whether they should apply for this post. Certificates and Testimonials: These documents should not be sent with the application. Candidates who are selected for interview will be requested to submit the necessary documentation. References: Following completion of the interview process and the identification of the preferred candidate, any offer of appointment will be subject to receipt of satisfactory references. For internal candidates, the People & Culture Department will seek a reference from a candidate’s line manager once the preferred candidate has accepted a conditional offer of employment. Additional references may be sought on the request of the hiring manager. Shortlisted candidates for posts shall be required to appear before a Board of Assessors. Interviews will be conducted either online via Microsoft Teams or in person in the first instance. Candidates may also be required to attend an interview in person if the interview takes place online. Candidates will be notified as appropriate. A successful candidate will be required to submit a birth certificate, documentary evidence confirming academic qualifications, and to undergo a medical examination. Garda vetting and/or an international police clearance may also be required. Candidates may be required to produce documentary evidence to support any statements made by them on their application form or any supporting documentation. Note: Candidates should note that any inaccurate information will invalidate their application. Restrictions that may apply in relation to the re-employment of former public service employees or pensioners Certain restrictions may apply in relation to the re-employment / appointment of: (a) former public service employees who have availed of certain collective agreements or arrangements OR (b) former public service employees who are in receipt of a public service pension or who have preserved benefits under a pre-existing public service pension scheme. The following outlines some of the main agreements and schemes that may restrict a candidate’s right to be re-employed in the public service or affect how they are re-employed. The list is not exhaustive, so prospective candidates should declare any other agreements or arrangements that they may have availed of that affects or restricts their re-employment in the Public Service. Employment Control Framework for the Higher Education Sector Under the Employment Control Framework for the Higher Education Sector, re-employment of retired staff may only occur in very limited exceptional circumstances and in these cases the salaries offered may not exceed 20% of the full-time salary an individual was in receipt of at the time of their retirement, adjusted to reflect the application of Government pay policy in the period since their date of retirement – including in particular the application of salary adjustments imposed under the Financial Emergency Measures in the Public Interest (No. 2) Act 2009. Any such proposed arrangements must be put in advance to the Higher Education Authority (HEA) and the person concerned will only be eligible for re-employment if approval is obtained for same from the HEA. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure, National Development Plan and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure, National Development Plan and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement may not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Pension Abatement: The Public Service Pensions (Single Scheme and Other Provisions) Act 2012 extended pension abatement so that a retiree’s public service pension is liable to abatement on re-entering public service employment, even where the new employment is in a different area of the public service. Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment.
Accounting Technician Apprentice
About SOLAS SOLAS is the state agency responsible for Further Education and Training (FET) in Ireland. We drive the responsiveness, innovation, transformation, sustainability and success of the FET and apprenticeship systems. We do this by setting strategy, channelling investment, leading implementation, and ensuring accountability across FET providers, with an overriding focus on the needs of their learners and apprentices. About the Apprenticeship Apprentices are mentored through a two year work-based learning and training programme. Graduates will attain a QQI Level 6 Advanced Certificate in Accounting as well as becoming members of Accounting Technicians MIATI. This full-time programme structure requires the apprentice to attend college one day per week (off-the-job training), and work with us in SOLAS, (on-the-job training) on the other four days during term time. Outside of term time, the apprentice will work on a full-time basis. The successful applicant will provide clerical support for the Finance Section across Accounts Payable, Accounts Receivable, General Ledger, Staff Payments and Management Accounts functions. The start date for apprentices recruited to join the programme will be January 2026. Requests for deferrals cannot be accommodated, and successful candidates must be available from January 2026 to take up their placement on the apprenticeship. Please note, successful applicants cannot be referred to as an Accounting Technician Apprentice until they are approved by SOLAS. NOTE: For the January 2026 intake, tuition is delivered online only by the ATI Academy and Cork College of Further Education Key Tasks/Responsibilities: • Checking invoices and payment requests, requesting approvals via internal email • Inputting invoices and payment requests onto the SAP system • Follow up parked invoices • Monthly vendor reconciliations • Answering queries from Business Partners and Staff • Arranging invoices for payment run • Scanning any postal invoices onto the shared drive for input • Inputting some payments onto our banking platforms • Inputting Debtors invoices and Credit Notes • Assist with gathering information and supporting documentation in response to audit queries • Timely, accurate and compliant production of SOLAS payrolls and expense payments • Completion of payroll and expense control reconciliations on SAP • Assist with the budgeting, estimates and forecast outturn tasks • Assist with the production of the monthly management accounts. • Operating the helpdesk for the SAP system by answering queries or referring issues to other team members for resolution. • Maintaining master data including the central vendor and customer files on the SAP System and other maintenance issues. • Maintenance of vendor’s tax clearance status on SAP system • Scanning and filing all financial documentation • Any other duties as directed that may arise from time to time. Requirements Essential: • Minimum of 1 year office administration/finance experience in an office environment. • Good communication skills – verbal and written. • Ability to work as part of a team to achieve a common goal, as well as an ability to be selfmotivated while working alone. • Evidence of ability to handle queries • Well-developed keyboard skills • Leaving Certificate Minimum*in line with Accounting Technicians Ireland (ATI) requirements • Evidence of self-development • Well motivated to make a positive contribution to the provision of SOLAS services • Evidence of ability to organise, plan, schedule & follow up. • Ability to work under pressure and with minimum supervision • Competency in the use of Word and Excel; have an aptitude for computer systems. Desirable: • Ability to listen and assess situations and prioritise work. • Aspiration to further develop Accounting and/or Computer Applications Skills. • Experience in the use of financial IT systems and proficiency in Microsoft Office applications and Sharepoint. This is a temporary two-year position for which the salary scale ranges from €31,105 to €48,429 per annum (inclusive of two long service increments) for a 35-hour week. Starting pay will be at the minimum point of the scale as per Government Circular E100/8/82. Exceptional circumstances may apply for candidates with current service in the Civil/Public service. SOLAS offers an excellent benefit package including a contributory pension scheme and the opportunity for further training and development. A Blended Working policy is in place, and an arrangement is available to request with this role, a minimum requirement of 2 days per week in the office (Castleforbes House, Dublin 1). One of the days being the SOLAS Anchor Day - Wednesday. In line with the AI Usage Guideline above, the use of Artificial Intelligence (AI) in writing the application form could result in being excluded from the competition.
Customer Experience Champion
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: Support in the day to day operation of customer service within the branch. Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. Take ownership and deal with customer queries in an effective, professional and compliant manner. Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. Requirements: QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) Committed to and enjoys working in a sales environment This is an 11 month FTC position based in the Sligo, Ireland.
