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Client Support Specialist

OASIS GroupDublinFull-time

The Role As a Client Support Specialist, you will be based in any of our existing Client Care offices in the UK or Ireland, but support clients from multiple OASIS regions. As a Client Support Specialist, you could be assigned to service clients in any one of our Client Care Teams, namely Client Management Services, Client Account & Billing Services, or Escalations. As such, the role is responsible for servicing a wide range of non-routine client requests and providing business administrative support related to the management of client accounts. The Specialist role is required to; process the more complex and commercially impacting client orders; investigate and respond to more complex enquiries; undertake key monthly billing and credit control activities; and a range of pro-active communications with clients; update information in systems and ensure that service levels and quality standards are met. Position Requirements • To answer non-routine telephone calls, taking ownership, and servicing client requests in a friendly and professional manner • To process complex and highly commercial client orders, keying system transactions accurately and within the contracted service levels • In all client engagement, take ownership, manage client’s expectations and liaise with other departments to obtain required input to respond fully to the client within the agreed service levels • To provide business administrative support as required, such as; investigating client order/financial transactions; preparing client accounts and producing accurate monthly billing; contacting clients to secure outstanding payments; agreeing and managing plans to service Terminations, Destructions and Client Projects • To follow all group policies and standard operating procedures • Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients • To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data • Produce and issue non-standard system reports and service complex reporting enquiries accurately • To take ownership of specialist complaints, managing client expectations, following up proactively to ensure quick and effective resolution • To identify risks/issues which create a barrier to great client care and highlight these to your manager • To make outbound calls to clients with updates on enquiries or to communicate proactive information • To demonstrate a teamwork ethic, working with and sharing knowledge and experience with colleagues • To continuously support all training and personal development to ensure that you maintain the highest standard of client care. Candidate Requirements • A minimum of 2 years’ work experience dealing with complex client communications , records management experience desirable  • Experience of servicing complex written and oral client requests • Experience of providing business support related to some of; billing runs, credit control, client reporting, managing cross-departmental processes, is desirable • Experience of providing excellent client service • A strong attention to detail • A proactive mindset and professional manner • Good organisational and time management skills • Creative and enquiring mind to challenge and resolve problems • Demonstrate the ability to take ownership • Excellent all-round computer and software skills

17 days ago

Accommodation Supervisor

Farnham Estate Spa & Golf Resort CavanFull-timePermanent

About us: The Farnham Estate Spa & Golf Resort is a 158-bedroom Luxury 4* Hotel based on the outskirts of Cavan town. It has a significant occupancy throughout the year, a reputation for excellent guest service and is an exceptional relaxing, comfortable destination venue.  The Role: The Accommodation Supervisor is responsible for providing the highest standards across our 158 bedrooms and Resort houses. The Supervisor is responsible for supporting the Accommodation Manager with maximizing guest satisfaction by ensuring guest rooms are serviced, clean and replenished, gives work direction to housekeeping staff and maintains the team’s high productivity and turnaround of rooms and resort houses. This is a management role that requires people management skills, experience of driving quality service and standards, and a high attention to detail. The Ideal Candidate will: To Apply: Please apply with your CV and Cover note within the link. The closing date Friday the 19th of July 2019.

11 days ago

Skilled General Operative

Empire RecruitmentMonaghan€9.80 - €14.70 per hourFull-time

Our client on the outskirts of Monaghan Town requires Skilled General Operatives to join their team. Hours are 8.15am to 4.45pm Monday to Friday (NB any hours over 39 Hours is paid at overtime rate). Saturday work also available. You are requested to be flexible regarding working overtime during the week and on weekends. Hourly rate is €9.80 per hour and Overtime is €14.70 per hour.

22 days ago

Bus Driver | Coach & Tour Bus Driver

Dublin CoachCork32,000 - 50,000Part-time

We are hiring experienced Bus & Coach drivers in Kildare. There are also roles available in Dublin, Cork, Waterford, Ennis, Tralee, Killarney and Belfast. If you have a passion for driving and providing excellent customer service we would love to hear from you. Our team of drivers provide transportation services throughout Ireland using top luxury coaches such as the Mercedes Turismo, SETRA and Neoplan Coaches. Dublin Coach is one of Ireland’s biggest bus transport companies and due to the rapid growth, we are looking for experienced coach drivers to join our organisation. Key Responsibilities of the role include: Driving:

4 days ago

Parcel Shop Executive

GLSDublinFull-time

We are currently looking for a Parcel shop Executive to join our team in Dublin. This role will offer the opportunity to be part of the growing Irish team. In this role the activities you are responsible for are crucial for supporting the growth of our Parcel shop Network.  This role focuses on growing the parcel shop retail stores Nationwide. As a Parcel shop Executive you will primarily reach out to new and existing Parcel shop stores and ensure they are managed effectively.  This role is a chance to work independently while establishing relationships with new and existing customers.   GLS Ireland is a subsidiary of General Logistics Systems B.V.  GLS realises reliable, high quality parcel services for over 220,000 customers in Europe, complemented by logistics and express services.  Quality Leader in European Parcel Logistics is GLS’ guiding principle, sustainability being one of the core values.  Through wholly owned and partner companies, the Group provides network coverage of 37 European States and is globally connected via contractual agreements.  39 central transhipment points and 662 depots are at GLS’s disposal.  With its ground based network GLS is one of the leading parcel service providers in EuropeWe require a proven achiever to develop the Parcel Shop Network within Ireland and maintain long term relationships between GLS and  Parcel Shop Operators Reward: Competitive Salary  Health Insurance Ongoing training and developement  Gym Membership Flexibility  You responsibilities will be: • To continuously develop the Parcel Shop concept of GLS Ireland based on the concept of other European countries within the GLS Group.   • To develop new Parcel Shop Operators in lucrative areas according to the GLS Parcel Shop strategy.   • Service existing accounts  and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.  • To increase volume through marketing / advertising campaigns.   • To consistently achieve and deliver on Parcel Shop targets.   • Under take new tasks in line with business development, as directed by your LM.   • To regularly visit Parcel Shops for auditing and training purposes to ensure that the shops know how to help customers and what services that we offer in line with GLS core values.  • To be able to commit to overnighting in areas where same day travel will limit the amount of shop visits and increase driver fatigue.  • Rollout and installation of hardware and technology based software to Parcel Shops.  • Implement technology based solutions for parcel processing.  • Keeps management informed by submitting activity and relevant reports, such as customer call reports, weekly work plans, and monthly and annual territory analyses.  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.  Skills and Attributes: • Experience in European Parcel / Logistics Business  • Sales experience  • Excellent communication skills  • Excellent presentation skills  • Good Team Player  • Be able to work without direct supervision  • Prioritise own objectives and day to day scheduling  • Full clean driving licence 

16 days ago

Relief Van Sales Driver

Pat The BakerDundalk, LouthPart-timeTemporary

Location: Dundalk Reporting to: Granard Depot Manager Job Purpose This position of part time (3 days) relief van sales driver will require delivery of products to our customers in a hygienic, friendly & efficient manner. Responsibilities

22 hours ago

Leisure Attendant

Mount Wolseley Hotel Spa & Golf ResortCarlowPart-timePermanent

We are currently recruiting for a Part Time  Leisure Club Attendant  to join our  Leisure Club Team . This is a great opportunity to further your career in the hospitality and fitness industry assisting in the leadership of the Leisure Club Team ensuring a high level of member/guest care, Satisfaction and safety at all times at Mount Wolseley.  You will assist on the Reception desk, checking in guests and members and assisting with any queries they may have. The ideal candidate will be flexible and have experience. Swim Teacher Qualification is preferable but not essential. Main Duties and Responsibilities ·     To assist guests and members on check in.  To provide a high level of customer service and assist with all queries. ·      To assist with the maintenance, upkeep and cleaning of all gym equipment. ·      To carry out Reception & administration duties as required. ·      To assist in ensuring all Health & Safety guidelines are adhered to. ·      To carry out regular checks to ensure the safety and satisfaction of our guests and members. ·      To assist with classes etc if and when required. Due to the high volume of applications, only successful candidates will be contacted.

3 days ago

Chef de Partie

Fitzwilton HotelWaterfordFull-timePart-time

'Experienced' Chef de Partie x 2 Positions Available (Part Time & Full Time) The 4* Fitzwilton Hotel located in Waterford City have a very exciting opportunity for you to become a member of this fast paced and professional kitchen team as Chef de Partie.. If you have the right attitude and energy you will have great opportunities to progress within the hotel and our group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development. Key Responsibilities: To contribute to the production of food in accordance with instructions from the Head Chef/Sous Chef. Produce high quality dishes consistently that follow up the established menu and level of 4* the hotels standards. To be proficient in working all sections of the kitchen To ensure HACCP compliance within the kitchen. To ensure that any anticipated shortages are communicated promptly to the Sous Chef/Head Chef. To ensure that all stocks are kept under optimum conditions. To ensure that all statutory, as well as company, hygiene regulations are being strictly adhered to. Make sure the hygiene and food safety standards are met in all stages of food preparation, starting with the ingredients and ending with the finished dish which leaves the kitchen. The successful candidate will have: At least 1 years' experience as a Chef de Partie Extensive Knowledge of good food handling, food standards and presentation Excellent organisational and communication skills Fluency in English written and spoken HACCP qualification Be focused on providing consistently high standards The ability to handle pressure effectively, particularly during busy times Ability to work alone and as part of a team.

3 days ago

Restaurant Manager

Mount Wolseley Hotel Spa & Golf ResortCarlowFull-timePermanent

Mount Wolseley Hotel, Spa & Golf Resort are currently recruiting for an Experienced Restaurant Manager for Fredericks Restaurant. This is an ideal opportunity for someone with a strong Food and Beverage background to work as part of a very experienced Food & Beverage Team. Reporting to the Operations Manger and Food & Beverage Manager, you will be fully responsible for the smooth operation of this 4* Restaurant. This is a “hands on” role and requires the ideal candidate to have a minimum of 2 years previous management experience with excellent interpersonal, organisational and leadership skills. This role has the primary responsibility for overseeing Fredericks Restaurant on a shift basis as well as assisting with other F&B Functions and Duty Manager Shifts as required. Responsibilities to include but are not limited to:

26 days ago

Senior Pharmacist

Beaumont HospitalDublin60 - 70kFull-time

Post Title:  Senior Pharmacist   Post Status:  Permanent  Department  Pharmacy Location:  Beaumont Hospital, Dublin 9   Reports to:  Aseptic Services Manager and Head of Pharmacy  Salary:  Appointment will be made on Senior Pharmacist Scale ( €61,641 to €71,342 ) at a point in line with Government pay policy Hours of work:    Full-Time  Closing Date:  12 Noon on 20/08/19 Position Summary: Senior Pharmacist required to join our Aseptic Compounding Unit award winning team in Beaumont Hospital Pharmacy Department to participate in the delivery of pharmaceutical service as part of a punctual, dedicated and professional team. Principal Duties and Responsibilities: The principal duties and responsibilities include but are not limited to : Note: These duties and responsibilities are a reflection of the present service requirements and may be subject to review and amendment to meet the changing needs of the Hospital.  Informal Enquiries ONLY to: Name : Nuala Doyle Title : Head of Pharmacy Email address :  nualadoyle@beaumont.ie Telephone : 8093329 A short listing exercise may be carried out on the basis of information supplied in your application. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification.

10 days ago
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