Jobs
Sort by: relevance | dateIT Support Officer
SALARY/GRADE: Band 4 (£26,824- £31,537 per annum) MAIN DUTIES & RESPONSIBILITIES Service Desk management • Work on the IT Service Desk to receive, log and manage telephone calls, emails, texts, instant / video messages (and any other future communication methods) from staff and students regarding IT incidents, requests, and queries. • Undertake 1st line triage of all calls, resolving standard incidents during the call and allocating other incidents / requests to the appropriate team queue. • Monitor outstanding incidents and requests, highlighting to senior management any that are not progressing or due to breach their SLA. • Report any major or recurring incidents / problems to senior management as quickly as possible. • Use monitoring tools and follow standard checks to ensure all IT systems are functioning correctly, logging and escalating any errors discovered. • Log and continue to manage incidents to 3rd party support contractors where these cannot be resolved in house. • Provide basic in-house training in standard applications e.g. Microsoft Office used within the College (Word, Excel, Outlook, PowerPoint). • Maintain the required, high level of customer service for all support queries and adhere to all service management principles. Incident & Problem Management • To work as mobile support visiting relevant users / rooms / hardware to investigate, diagnose and resolve on-site incidents allocated from the IT Service Desk, such as: o Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults o Installation, configuration, and support of additional peripheral Systems including Interactive Touchscreen Panels etc. o Managing users in an enterprise Microsoft Active Directory environment. • Update and close incidents and problems on the IT Service Desk system. • Assist in diagnostic troubleshooting of IT related problems including hardware and software incidents and problems, such as: o Installation and configuration of a wide range of industry standard applications o Diagnosis and fault testing of wired and wireless data communication network connectivity problems in in a large TCP/IP environment o Supporting, diagnosing, and repairing PCs utilising Microsoft operating system(s) (e.g. Microsoft 10/ 11 operating systems) o Applications including Microsoft365 (Email, SharePoint and Teams), Edge, Microsoft Office365, Sophos anti-virus etc. • Escalate more complex issues to the College’s specialist IT teams to diagnose and resolve assisting in the diagnosis and resolution as required. • To assist in building a knowledge base for use by all IT support staff. Request Fulfilment • To fulfil service requests (e.g. hardware moves, software installations) in accordance with IT policy and within agreed service levels. • To test newly installed IT equipment to ensure that it delivers the required service before making it available to users. • To assist in the roll-out, imaging and software installation of all new and replacement hardware. Customer Service • To present a professional image of the College’s IT function to users. • To engage users in a professional manner to understand the nature of an incident being investigated or a request logged. • To keep incident logs up to date on the Service Desk. • To seek user confirmation, where available, following the resolution of incidents or fulfilment of requests. • To provide users with advice and assistance on the use of College IT equipment. Technology Operations • To undertake routine maintenance of IT equipment and refer problems to line management or the College’s specialist IT teams as appropriate. • To ensure that local IT comms rooms and equipment are maintained in good order according to standards communicated by line management and the College’s specialist IT teams. Project/Event Support • To support the wider IT function as necessary in the delivery of projects. • To provide dedicated support to College events as required by IT line management. Asset Management • To carry out the College’s processes for the maintenance of accurate asset inventories for College IT equipment and the tracking and management of mobile and portable devices. Personal Development • To participate in staff development and training programmes as required. • To keep up to date with latest developments in IT and relate these to the needs of the College’s staff and customers. General To contribute to the achievement of the College’s mission, values and strategic directions. Participate in the Colleges performance appraisal system. Participate in College developments, attend internal and external meetings and training programmes required. Adhere to general standards of conduct embodied in College policies. To implement and embed the College’s equality and diversity policies and respond to its equality and diversity duties as they relate to all stakeholders. Act, if directed as fire marshal or warden. Carry out, if directed, the role of first aider. To undertake such other relevant duties as may be reasonably expected of the post holder. Essential Criteria Qualifications / Experience • EITHER hold a minimum of a Level 4 Qualification (HNC or above), or equivalent, in a Computing/Software Engineering or other discipline relevant to Information Systems and Information Technology PLUS a minimum of one year’s relevant experience in an IT Technical Support role. OR Have a minimum of two years relevant experience in an IT Technical Support role. NB: Experience must be demonstratable with examples and applicable dates. Knowledge / Skills Be able to demonstrate, using practical examples, knowledge in at least 3 of the following 6 categories: Managing users in an enterprise Microsoft Active Directory environment. Supporting, diagnosing, and repairing PCs utilising Microsoft operating system(s). Managing Data communications networks in a large TCP/IP environment including diagnosis and fault testing of wired and wireless network connectivity problems. The use of a wide range of applications such as: o Office365 (Outlook, SharePoint, Microsoft Teams etc) o Internet Browsers (Microsoft Edge, Google Chrome) o Anti-Virus (Sophos). Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults. Installation, configuration, and Support of additional peripheral Systems including Data Projectors, Interactive Whiteboards. Competencies The competencies required for effective performance in post are: • Specialist Knowledge • Problem Solving • Customer Service Orientation • Team Working • Communication & Personal Impact
Trainer Assessor In Welding And Fabrication NIPS
Temporary (up to 12 months) Full time - 36hrs per week The post holder will provide a high-quality instruction, technical training delivery with a specific area of responsibility to achieve learner success. Providing educational guidance and learning support in relation to the respective vocational course they are responsible for. The post holder will observe and assess candidates underpinning knowledge in relation to work based qualifications in specific courses. This is a unique role and entails specific roles and responsibilities. Video - Working in Northern Ireland Prison Service
CRM Executive
Could you give the best service to inbound and outbound customer calls? Are you passionate about achieving realistic targets? The ideal person will have/be: Essential: • Previous experience of a customer service environment. • Proven track record of achieving targets in a busy environment. • A strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous). • Demonstrate a professional and confident approach in dealing with both staff and customers. • Ability to work as part of a team and the genuine desire to succeed. • Have a flexible approach to working hours. Desirable: • At least 1 year experience of working in either a contact centre or a sales role. • Previous experience of working in a similar role in the motor trade. If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities. Key Responsibilities • Achieving realistic and achievable inbound and outbound call targets. • Dealing with all aspects of customer contact management. • Dealing with service-related customer enquiries. • Delivering marketing and customer follow-up contact. • Ensure best advice is given to our customers at all times. • Training will be provided to manage internal data/communication systems. • Take an active part in upholding the Company’s Health and Safety Policy. • Maintain safe working practice at all times and abide by working rules and standards set out by company policy. • Maintain and update customer records and databases. • Analyse customer and vehicle data to enhance customer satisfaction and influence purchasing. WHY JOIN? ABOUT THE AGNEW GROUP... Salary: £29,600 OTE 25 days annual leave in addition to 8 statutory days Life insurance equivalent to one year’s salary Enhanced maternity and paternity pay Opportunities for flexible working patterns Training and development opportunities Excellent working conditions
Diagnostic Technician
Do you have Vehicle Technician experience with good knowledge of maintenance and repair? Can you work as part of a team in a fast pace environment? The ideal person will have/be: If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities.
Casual Physiotherapist
Ulster Rugby are currently inviting applications for Casual Physiotherapists that will be added to the Casual Physiotherapist register. We are particularly interested in receiving applications from applicants based in the Belfast and Portadown areas to support the Women & Girls’ Pathway Programme. The successful candidates will have access to Ulster Rugby Continuing Professional Development (CPD) opportunities designed to support professional growth (e.g., athletic taping and soft tissue management sessions). The successful candidates will be members of the Chartered Society of Physiotherapy and registered with the Health Professions Council. They should also hold a pitch side management qualification at ICIS level 2 or above (or be willing to gain said qualification). It is essential that they have access to a form of transport that will permit them to meet the requirements of the post in full. The precise hours of work will be dependent on physiotherapy requirements and individual’s availability. To apply, please download a detailed job description and person specification and complete the online application form. The closing date for completed application forms is no later than 10:00am on Monday 2nd March 2026. Applicants are strongly advised to read the guidance notes at the start of the application form prior to completion. CVs or emails expressing an interest in the position without completing the online application form will be disregarded. Ulster Rugby is an equal opportunities employer and as such welcomes applications from all persons regardless of race, creed, gender, disability, family status or sexual orientation. If your role involves working with children and young people you may be subject to vetting through Access NI/Garda Vetting Bureau. Please note that we are committed to equal opportunities for all and will not preclude applicants with criminal convictions. For more information please refer to the IRFU Vetting Policy https://www.irishrugby.ie/playing-the-game/spirit-of-rugby/safeguarding/recruitment/
Cook
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Weekend Cook to join our team based at NI Hospice, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Temporary Dispenser/Trainee Dispenser
We have an excellent opportunity for a qualified Part Time Dispenser/Trainee Dispenser to work in our Donaghcloney branch for approximately 9-12 months to cover a period of Maternity Leave. Working 33 hours per week, between the hours of 9.00am to 6.30pm between Monday and Friday, according to the rota. Additional hours may be required from time to time. Working as part of a team duties can include; sales of over the counter medicines, providing customers with information on symptoms and products, prescription receipt and collection, date checking, and the ordering, receiving and storing of pharmaceutical stock. Applicants must have excellent communication skills and have the ability to work accurately with attention to detail. Essential Criteria
Counter Assistant
We currently have an excellent opportunity for a Part Time Counter Assistant to join our Shankill Road branch in Belfast. Working 32 hours per week, between the hours of 9.00am to 6.00pm Monday, Thursday, and Friday, and 9.00am to 1.00pm Tuesday and Wednesday, according the rota. Additional hours may be required from time to time and applicants must be fully flexible to work according to the rota. Working as part of a team duties can include; sales of over the counter medicines, providing customers with information on symptoms and products, prescription receipt and collection, date checking, and the ordering, receiving and storing of pharmaceutical stock. Applicants must have excellent communication skills and have the ability to work accurately with attention to detail. Essential Criteria
Housing Support Worker
Housing Support Worker - Older People Location: Remote working covering the Belfast and Greater Belfast Area Salary: £24,794.25 per annum (currently under review) Contract: Permanent Work hours: 37.5 hours per week No. of available posts: 1 Full Time Please note we do not offer sponsorship for these roles. Belfast Central Mission (BCM) is an award-winning leading charity with social care projects and social enterprises across Northern Ireland. With over 300 staff and volunteers delivering services across Northern Ireland to support people at their point of need. Your new role You will work independently with a caseload of service users, building a relationship of trust and respect to achieve the best outcomes for your service users. You will provide them with the best advice and support to help them remain living independently in their own home. You will regularly meet your service users face to face either at their own home or a neutral venue to provide this support. You will act as an advocate for the service user and link with external agencies to get the right help and support they need. What we can offer you Please see attached job description and specification for further details We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Day Activity Facilitator
Corlann Limerick Applications are invited for the following positions Day Activities Facilitator Location: Limerick City & West Limerick Permanent Full Time, part time and fixed term contracts available. Positions are availbale in Autism specific units as well as general ID services Basic Instructor 13-point scale €35,432 - €51,373 (pro-rata) There will be a supplementary panel formed for all Day Activity Facilitator posts within Corlann Limerick from which current and future permanent and specified purpose vacancies of full time or part time duration may be filled. Working with Corlann Working with us means you will be joining an organisation that supports people with intellectual disabilities to be valued citizens in their local community, to have ordinary life experiences and to be closely connected to family and friends. We require bright ambitious individuals who have a positive attitude towards working with persons with an intellectual disability and who are committed to ensuring that our persons supported lead as normal and enjoyable a life as possible. In return for this dedication and commitment we offer the following: · Competitive Rates of Pay · 22 days Annual Leave · Defined Benefit Pension Plan · Flexible Working Hours · Full Training provided · Full & Part-Time Work · Career Progression · Sick Leave · Employee Assistance Programs The role of an Instructor You will work as a member of a team and will participate in the development and implementation of appropriate programmes suitable to the individual needs and abilities of people supported by the services. The prime consideration at all times must be for the welfare and wellbeing of the service user. This position requires a high degree of professionalism. You must have the ability to work with people who have a learning disability and must believe that that person has the right to live and participate in the community equally with other people. The position requires competence in conflict resolution and the ability to understand and empower people with sometimes quite divergent points of view. Essential Closing date for receipt of completed applications is Sunday 1st March 2026 Corlann is an Equal Opportunities Employer
