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Sort by: relevance | dateLibrary Shop Assistant
Purpose of the Role Trinity College Dublin seeks to appoint assistants in the Library Shop and Online Fulfilment areas. The hours of work offered are 35 per week, five days out of seven. The appointees will join the team responsible for serving the one million visitors to the Old Library and Book of Kells Exhibitions annually. Context Previous retail experience is necessary, and experience in the tourism industry is an advantage. Knowledge of another European language would also be helpful. Shifts will vary as necessary. Library Shop staff are an integral part of the library and visitor services team and are often the final point of contact a visitor will have with the library. Main Responsibilities This is a list of the tasks, duties, and responsibilities for the role: General • Register operation. • End-of-day cash processing. • Stock replenishment and related paperwork. • Online order processing. • Stock counting. Some lifting and carrying will be involved; all training will be provided. Of those applicants who are not successful at the initial stage, a panel of suitable candidates will be formed who may be called to fill available positions at a later date. Please indicate if you would like to be included on this panel. Funding Information The Library Shop and Visitor Services areas are self-funding entities within the Commercial Revenue Unit. Person Specification The person appointed will need to have a customer service focus and strong communication skills. They should be adaptable, energetic, and capable of working under pressure. • Retail experience is necessary. • Ability to work continuously in an open/public service area. • Ability to cope with repetitive and manual tasks. • Good communication and interpersonal skills. • Ability to work under pressure in a busy and sometimes stressful environment. • Competency in IT skills (e.g., knowledge of register operation and email). • Willingness to take an active role as a member of the Library Shop team. • Flexibility in relation to rostering is necessary. • Appreciation of visitors’ needs and behaviour. • Demonstrated commitment to customer service. • Evidence of working independently and as part of a team. • An energetic, enthusiastic, and adaptable approach to a variety of tasks. • Experience of web order fulfilment is an advantage. • Knowledge of another European language is an advantage. In order to assist the selection process, candidates should submit a Curriculum Vitae and a cover letter. Salary This appointment will be made on the Fortnightly Library Shop Assistant 3 merged Salary Scale (€1,099.22 – €1,396.64 per fortnight) at a point in line with current Government pay policy.
Talent Acquisition Specialist
Description As part of the growth here at TLI Group, we are currently recruiting for a Talent Acquisition Specialist to join the team. The successful candidate will bring a proactive approach to talent acquisition, bringing strong sourcing capability, stakeholder partnership skills, and a commitment to delivering a seamless, high‑quality hiring experience. The successful candidate will be based in our Tralee office. Package: Competitive rates of pay. 23 Days annual leave. Laptop & Mobile Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme – 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Life Assurance Payment. Participate in our monthly HSQE & Driving Performance Awards. Employee Referral Scheme. Standard industry training provided Key Responsibilities Drive the recruitment process, deliver, and administrate end to end recruitment so as to promote a best-in-class recruitment experience within TLI Group. Deliver all recruitment administration, vacancy prep, advertising, candidate sourcing, engagement, screening, interviewing scheduling, preboarding and onboarding. Lead recruitment meetings and provide updates to key stakeholders. Provide an excellent candidate experience. Design recruitment campaigns to promote our Company to ensure maximum visibility across social media. Lead our graduate and work placement programmes. Company led for all careers events. Manage all recruitment data through our HR database. Liaise with hiring managers on job descriptions, interview script, selection criteria whilst ensuring HR best practice. Provide guidance and advice on right to work, visa’s, salary, benchmarking, benefits, training and development and careers progression. Qualifications & Skills Qualifications and experience: Third level qualification in Human Resources, Business, or relevant qualification. 3+ years recruitment experience in a fast-paced environment Full driver’s license Knowledge: Recruitment journey best practice, digital recruitment strategies Social Media Campaigns, LinkedIn Recruiter, Sage People, Indeed CV Database. International Recruitment Campaigns, level of knowledge of Irish and UK Employment Law Skills: Proficient use of software such as MS Word, Excel (Med - Advanced), and Outlook Sourcing techniques and assessment methodologies, commercially astute Ability to work with minimum supervision and work within a team Excellent Communication & Interpersonal Skills Expert ability to work within a variety of recruiting tools, such as the ATS, social media platforms, while maintaining a focus on accuracy, timely entry, and overall data integrity Able to balance competing priorities and meet personal targets within a demanding workload
Administration Assistant
Chadwicks Group, part of the esteemed Grafton Group Plc, holds the prestigious position as a leading force in the builder's merchanting industry throughout the Republic of Ireland. Its foundational operations are rooted in the well-established Builders Merchants division, where renowned brands like Chadwicks, Cork Builders Providers, Davies, and Telfords have become trusted names for quality products and services. Beyond its core, the Group has embraced growth and diversification, skillfully augmenting its brand family through thoughtful acquisitions and natural growth. This strategic expansion has introduced a suite of complementary brands — Heitons Steel, Panelling Centre, Morgans Timber, Proline, and Sitetech — each offering a distinct selection of products that enrich Chadwicks Group's portfolio. This blend of time-honoured tradition and modern expansion strategies underlines Chadwicks Group's prominence in the industry, ensuring it remains at the forefront of innovation and customer satisfaction. Principle Objective The successful candidate will be an integral part of the Administration function providing efficient and accurate administrative support to the Branch Manager. Knowledge & Experience
Shop Manager
Closing date: Tue, 21 Apr 2026 Description: SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas. The Role: We are currently looking to recruit a creative, self-motivated Shop Manager who is passionate about customer service and being part of an organisation that makes a difference in the local community. Our stores have a huge range of stock on display which can include furniture, clothing and bric-a-brac which will bring variety in each sale. The ideal candidate will have solid retail experience and a proven track record in achieving targets by setting high standards. This is a permanent full time contract (37.5 hours per week) and will be joining our Retail Division in Vincent's Newcastle, Co. Down . This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community Candidate Requirements: Education
Childcare Worker
Salary range: €29,581.50 per annum; paid monthly Experience: FETAC Level 5 in Childcare or Early Years Educator is essential Closing date: Fri, 17 Apr 2026 Description: SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas. The Role: We are currently looking to recruit a Childcare Worker (Specific Purpose contact, 37.5 hours per week 5 over 6 days ) to join our Children & Family team in St Joseph's Childcare Centre, Waterford. The post holder will have responsibility for providing high-quality early childhood care and education while ensuring a safe, secure, and nurturing environment for all children. Working closely with Senior Childcare Workers, Managers, and other team members, the Childcare Worker plays a key role in supporting individual children and promoting their overall well-being. The role involves assisting in the planning and implementation of age-appropriate, stimulating activities that foster each child's natural development, in line with Siolta, the National Quality Framework for Early Childhood Education, and Aistear, the National Curriculum Framework. All duties are carried out in accordance with the policies and procedures of St. Joseph’s Childcare Centre and relevant regulatory standards to ensure the highest level of care and safety. This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community. Education, Experience, Knowledge and Skills Required Qualifications • Minimum FETAC Level 5 or equivalent in Childcare or Early Years Educator is essential. • FETAC Level 6 or equivalent in Childcare or Early Years Educator would be an advantage. Experience • 1 year of experience in relevant childcare role is essential. Knowledge • Knowledge of the Society and of its mission and values. • Knowledge of needs and issues of the poor and disadvantaged. • Knowledge of Aisteoir, Siolta, Better Start programmes and AIM. • Good knowledge of underlying principles in early years education/afterschool Skills • Be a strong team player who enjoys being around children. • Ability to use initiative. • Display enthusiasm and an interest in supporting and empowering young children and their families • Excellent interpersonal and communication skills. • Demonstrate excellent listening and supportive skills. • Be patient with a well-developed sense of humour. • Have a child centred approach to activities, being imaginative and creative in delivering activities.
Shop Assistant
About SVP SVP is a large, national, voluntary organisation with extensive experience working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and employees, it is strongly committed to social justice and advocates for the creation of a more just and caring society. SVP is an equal opportunity employer committed to treating all individuals with dignity and respect. We are dedicated to protecting everyone we encounter from all forms of harm, abuse, neglect, and exploitation, in accordance with Irish equality legislation. All employees are expected to adhere to SVP’s Dignity & Respect and Safeguarding policies, including those relating to children and vulnerable adults. The founder of the Society, Blessed Frederick Ozanam, was a devout Christian, and his legacy of spirituality remains a key element of every Conference within the Society. It is normal practice within the Society that prayers are said at the beginning and end of Conference meetings or other meetings where members are present, as this underpins the ethos of the Society. Participation is not required. Purpose of the Role To provide support and assist the Manager in the operation of Vincent’s shops in a manner that reflects SVP’s high retail standards and maintains the professionalism and profile of the Society across all areas of operation. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principal Accountabilities The role holder will be responsible for: Business Development • Effective resourcing (staff, volunteers, and stock). • Engage with shop customers to encourage volunteer recruitment. • Sustain substantial donations. • Replenish donation bags with SVP-branded bags and thank-you cards. • Review daily shop operations. • Ensure compliance with Shop Policies and Procedures Folder. • Recommend changes to improve customer care, retail standards, financial control, health and safety, and staffing. • Maximise financial contribution. • Price garments for maximum yield based on guidelines. • Deliver outstanding customer experience on every visit. • Minimise in-store costs (e.g., waste, utilities). Customer Service • Promote sales through a service culture. • Build two-way relationships with regular customers. • Gather feedback via surveys, focus groups, and events. • Promote thank-you cards and loyalty cards. • Enforce a consistent “meet and greet” policy. • Encourage regular self-assessment. • Use Vincent’s Retail checklist to assess atmosphere, displays, and after-sales service. • Maintain shop cleanliness and order. • Manage customer complaints. • Investigate and attempt resolution where possible. • Refer unresolved complaints to the Regional Retail Manager. Team Satisfaction • Foster a positive work environment. • Ensure all staff and volunteers are free from intimidation, harassment, or discrimination. • Provide work aligned with individuals’ skills and motivations. Compliance • Cash handling and reporting. • Complete the Cash Reporting Sheet daily. • Policy adherence. • Follow all SVP and Retail policies and procedures (provided in the shop’s folder). • Raise compliance concerns to the Regional Retail Manager. • Health and safety compliance. • Promote and ensure adherence to health and safety best practices and legislation. • Cash and stock control. • Address non-compliance through agreed action plans. • Report non-compliance immediately to the Regional Manager. • Operational risk reassessment. • Reevaluate risks in response to economic, legal, or procedural changes. • Collaborate with management or relevant departments to address issues. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this contributes to and constrains the work. • Influencing others not under direct authority. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training or meetings at another location. As much notice as reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break, within one week. The Society is committed to the Right to Disconnect Code of Practice, which applies to all employees regardless of where they work (office, service, home, or other remote locations) or their working pattern (core, shift, or flexible hours). Education, Experience, Knowledge and Skills Required Qualifications • Job holder should ideally be educated to Leaving Certificate standard. Experience • At least 2 years’ retail experience, ideally some of which has been gained in the community or voluntary sector. Knowledge • Knowledge of the Society and its mission and values. • Commercial awareness. Skills • Experience working in a customer-facing environment; motivated, with excellent customer care skills, confident communication, and a passion for helping people. • Excellent organisational skills. • A positive outlook with resilience and persistence in the face of barriers and setbacks. • Ability to display empathy, patience, and a well-developed sense of humour. • A keen eye for visual merchandising and display. • Self-motivated with pride and satisfaction in own work. • Outgoing and energetic; able to work independently and as part of a wider team. • Excellent numerical skills. • Willingness to work flexibly and provide cover for the Shop Manager when required. Personal Attributes • Honest and trustworthy. • Respectful. • Flexible. • Demonstrates sound work ethics. • Maintains confidentiality.
Housing Officer
Salary Range: €46,800 per annum; paid monthly Principal Accountabilities The role holder will be responsible for: Reporting Work with the Conferences to ensure the required reports are produced on all projects, properties, and tenants managed, and maintain up-to-date accuracy of the Social Housing Management System, including but not limited to: • Tenants. • Rents, arrears, voids. • Service records, repairs, and work orders. • Incidents. • Utilise the Social Housing Management System for the administration and maintenance of all relevant housing management files. Lettings/Allocations • Work with assigned Conferences to manage the letting and allocation of properties in line with the Society’s Lettings & Allocations Policy, ensuring compliance with all regulations. Rent Working with each assigned Conference to ensure that: • Each Conference is compliant with the Society’s policies concerning tenant rent and service charges. • Monitor individual rent receipts, arrears, or changes. Engage with tenants and Conference members on prevention and early warning in line with the Society’s Rent Arrears Policy, and support tenants in applying for rent assistance. • In cases of bad debt, prepare case files in preparation for RTB cases, etc. Estate Management Working with the Conferences to: • Ensure properties meet all regulatory and letting standards, including annual property inspections, stock condition surveys, and the development of preventative and long-term maintenance plans. • Schedule contractors in relation to safety management and servicing requirements. • Act as a secondary point of contact for tenants regarding repair requests and manage the repair service efficiently. Tenant Management, Engagement & Communication Involvement with the Conferences to: • Manage anti-social behaviour and other breaches of tenancy in line with the Society’s policies and procedures. • Signpost referrals for support, care, adaptations, and partner agencies to help sustain tenancies. • Safeguard tenants by maintaining awareness of best practices in safeguarding vulnerable adults and children and following SVP safeguarding policies and procedures. • Promote tenant engagement through organising meetings, events, and activities, and develop relationships with external service providers that benefit tenants. • Obtain tenant feedback on scheme performance, repairs, and maintenance through structured feedback approaches. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Ensuring confidentiality at all times. • Ensuring a friendly and supportive atmosphere at all times. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training or meetings at another location. As much notice as reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break within one week. Education, Experience, Knowledge and Skills Required Education • A relevant degree in fields such as housing or property management, or a minimum of three years’ experience in a comparable role (desirable). • Full clean driving licence (essential). Experience • Three years’ relevant experience in property or tenancy management is desirable. • Experience working with a wide range of people or vulnerable groups (e.g., elderly, low-income households, marginalised individuals, homeless individuals). • Experience working with volunteers, committees, or boards. • Experience using housing management systems. Skills • Strong interpersonal, communication, listening, and influencing skills, with the ability to build relationships. • Excellent planning and organisational skills. • A committed team player with the ability to work on own initiative. • Strong IT skills – Microsoft Office (Outlook, Word, Excel, PowerPoint) and housing management systems. Knowledge • Knowledge of the needs and issues relating to the management of older people (over 55 years) capable of independent living (desirable). • Knowledge of technical aspects of asset management, such as health and safety, repairs, and maintenance (desirable). • Knowledge of current regulations as they apply to social housing and housing law, including the Residential Tenancies Act (desirable). • Knowledge of local authority procedures regarding tenant allocations and rent assistance payments (e.g., HAP/RAS), and rent structures as they apply to social housing (desirable). • Knowledge of current AHBRA national standards, regulations, and the environment in which social housing is delivered and managed (desirable). Personal Attributes • Honest and trustworthy. • Respectful. • Flexible. • Demonstrates sound work ethics. • Maintains confidentiality.
Relief Information Support Officer
Purpose of the Role The primary purpose of the role is to provide cover for leave, absence, and peak periods for the Regional Office team by acting as a point of contact for service users. Individuals contacting the Society by telephone, email, letter, or in person seeking assistance or information are directed to the appropriate Conference. The role also ensures that those approaching the Society for help are treated with dignity and respect in accordance with quality visitation guidelines. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principal Accountabilities The role holder will be responsible for: General Reception & Administrative Duties • Maintain knowledge of SVP principles and policies. • Adhere to existing procedures and ensure a professional front office appearance. • Manage incoming assistance calls and accurately record information in the database. • Coordinate office supply purchasing (stationery, cleaning, etc.) and manage the purchase order system. • Assist with bulk mailings and maintain an incident log. • Provide administrative support (filing, photocopying, faxing). • Help members access SVP publications and assist clients respectfully in person. • Handle donations and issue receipts. • Manage meeting room bookings and setup. Assisting Those in Need • Input detailed assistance requests into CRM. • Forward requests to relevant Conferences. • Make emergency and third-party calls as needed. • Maintain contact lists of local support groups and charities. Reporting & Statistics • Keep a record of all callers. • Compile and forward assistance data to the National Office. • Prepare reports for the Regional Coordinator. Data Protection • Ensure all client data is recorded, stored, and distributed in line with SVP’s data protection policies. CRM Database Management & Member Support • Maintain accurate and complete CRM data, including correct client-conference assignment. • Perform regular data cleansing. • Unlock member accounts and set up new users on the CRM portal. • Provide training and support to Conference members using the CRM system. Voucher Management • Maintain stock of Aldi, Lidl, Dunnes, and SuperValu vouchers. • Process conference orders, deliveries, and invoices. • Track orders, deliveries, and cheque receipts. Membership Recruitment • Advertise volunteer opportunities via external platforms. • Collaborate with national communications for local online recruitment campaigns. • Support Area Presidents with targeted recruitment initiatives. • Develop recruitment toolkits and resources. • Monitor recruitment effectiveness and gather feedback. • Act as a point of contact for potential volunteers. Other • Carry out additional duties and projects as assigned. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Ensuring confidentiality at all times. • Ensuring a friendly and supportive atmosphere at all times. Other Information This is a relief office-based position with no guaranteed hours. Your name will be placed on a panel of relief staff who may be offered work from time to time to cover annual leave, sick leave, or other unforeseen circumstances. Working hours will vary depending on the needs of the service, and there is no guarantee of regular work. You may be contacted to assess your availability when a need for casual work arises. In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training or meetings at another location. As much notice as reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break, within one week. Education, Experience, Knowledge and Skills Required Qualifications • Certificate in Office Administration and computer course is essential. Experience • One year’s experience handling a diverse range of callers (both in person and by telephone) is essential. • Experience working within a busy information environment is desirable. • At least two years’ experience providing varied administrative support in an office environment. • In-depth knowledge of the geography of the Region (East Region: Dublin, Wicklow, Kildare). Knowledge • Knowledge of the Society and its mission and values. • Understanding of the needs and issues of the poor and disadvantaged. Skills • Excellent organisational and administrative skills. • Excellent typing skills, with the ability to manage calls while typing. • Ability to work on own initiative and as part of a team. • Excellent communication (written and verbal) and interpersonal skills. • Ability to work well under pressure; resilient. • Proficient in IT (MS Word, Excel, PowerPoint), with experience using a CRM database desirable. • Ability to display empathy, patience, and a well-developed sense of humour. • Flexible approach to work and responsibilities. • Ability to maintain confidentiality. Personal Attributes • Honest and trustworthy. • Respectful. • Flexible. • Demonstrates sound work ethics. • Maintains confidentiality.
Shop Assistant
Salary Range: €17,617.60 per annum; paid monthly Purpose of the Role To provide support and assist the Manager in the operation of Vincent’s shops in a manner which reflects SVP’s high retail standards and maintains the professionalism and profile of the Society in all areas of operation. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principal Accountabilities The role holder will be responsible for: Business Development • Effective resourcing (staff, volunteers, and stock). • Engage with shop customers to encourage volunteer recruitment. • Sustain substantial donations. • Replenish donation bags with SVP-branded bags and thank-you cards. • Review daily shop operations. • Ensure compliance with Shop Policies and Procedures Folder. • Recommend changes to improve customer care, retail standards, financial control, health and safety, and staffing. • Maximise financial contribution. • Price garments for maximum yield based on guidelines. • Deliver outstanding customer experience on every visit. • Minimise in-store costs (e.g., waste, utilities). Customer Service • Promote sales through a service culture. • Build two-way relationships with regular customers. • Gather feedback via surveys, focus groups, and events. • Promote thank-you cards and loyalty cards. • Enforce a consistent “meet and greet” policy. • Encourage regular self-assessment. • Use Vincent’s retail checklist to assess atmosphere, displays, and after-sales service. • Maintain shop cleanliness and order. • Manage customer complaints. • Investigate and attempt resolution where possible. • Refer unresolved complaints to the Regional Retail Manager. Team Satisfaction • Foster a positive work environment. • Ensure all staff and volunteers are free from intimidation, harassment, or discrimination. • Provide work aligned with individuals' skills and motivations. Compliance • Cash handling and reporting. • Complete the Cash Reporting Sheet daily. • Policy adherence. • Follow all SVP and Retail policies and procedures (provided in the shop’s folder). • Raise compliance concerns to the Regional Retail Manager. • Health and safety compliance. • Promote and ensure adherence to health and safety best practices and legislation. • Cash and stock control. • Address non-compliance through agreed action plans. • Report non-compliance immediately to the Regional Manager. • Operational risk reassessment. • Reevaluate risks in response to economic, legal, or procedural changes. • Collaborate with management or relevant departments to address issues. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this both contributes to and constrains the work. • Influencing others not under direct authority. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training or meetings at another location. As much notice as is reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break, within one week. The Society is committed to the Right to Disconnect Code of Practice, which applies to all employees regardless of where they work (office, service, home, or other remote locations) or their working pattern (core, shift, or flexible hours). Education, Experience, Knowledge and Skills Required Qualifications • Job holder should ideally be educated to Leaving Certificate standard. Experience • At least 2 years’ retail experience, ideally some of which has been gained in the community or voluntary sector. Knowledge • Knowledge of the Society and its mission and values. • Commercial awareness. Skills • Experience of working in a customer-facing environment; motivated, with excellent customer care skills, confident communication, and a passion for helping people. • Excellent organisational skills. • A positive outlook with resilience and persistence in the face of barriers and setbacks. • Ability to display empathy, patience, and a well-developed sense of humour. • A keen eye for visual merchandising and display. • Self-motivated with pride and satisfaction in own work. • Outgoing and energetic; able to work independently and as part of a wider team. • Excellent numerical skills. • Willingness to work flexibly and provide cover for the Shop Manager when required. Personal Attributes • Honest and trustworthy. • Respectful. • Flexible.
Treasurer Support Officer
Principal Accountabilities The role holder will be responsible for: Remote Support for Conference Treasurers • Support Conference Treasurers in their day-to-day use of the Online Treasurer Book. • Provide assistance via email, telephone, and other remote support tools as required. • Address queries relating to accounting, governance, policies and procedures, and technology issues. • Escalate matters to stakeholders or other members of the organisation when necessary for advice or action. Face-to-Face Support • Provide drop-in clinics for Conferences at selected regional locations on predetermined dates. • Deliver periodic refresher training sessions for Conferences across the Region. • Be available to assist members visiting the office in person. Training for New Treasurers • Provide induction training for new Treasurers taking on Treasurer duties and record delivery of same. • Deliver training to Conferences transitioning from manual to the computerised financial system. • Facilitate group training sessions where possible for efficiency and peer learning. • Manage and maintain the Region’s training equipment and materials. Support to Area Presidents and Treasurers • Build and maintain strong working relationships with Area Presidents and Treasurers. • Collaborate with Areas to ensure timely and accurate data entry into the Online Treasurer Book. • Provide regular and proactive updates and information to Area Treasurers. Reporting and Communication • Prepare and deliver regular reports to stakeholders on system usage and emerging trends. • Share training schedules, updates, and helpful tips with members throughout the year. • Provide monthly, quarterly, and annual information to the Region and Areas as required. Data Quality Assurance • Monitor and review financial data to ensure accuracy and consistency throughout the year. • Use system-generated reports to identify and address data issues or training needs. • Liaise with Conferences to resolve discrepancies and improve overall data quality. Procedural Change Management • Communicate and guide Treasurers through any changes or updates to financial procedures. • Identify gaps or inconsistencies in procedures at Conference level and escalate them to appropriate stakeholders. • Report back to Conferences on actions taken or procedural updates. System Improvements • Collaborate with Online Treasurer Support personnel nationwide to identify system improvements. • Test new features or updates and provide feedback to improve functionality. • Work collectively to develop solutions for potential system issues. Annual Returns Process • Support Conference Treasurers in completing and submitting their Annual Financial Returns. • Review and ensure the quality and accuracy of Annual Returns during the main reporting period (December to April). • Liaise with Conferences and auditors to address queries and provide guidance. • Work with volunteers assisting in the Annual Returns process. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Ensuring confidentiality at all times. • Ensuring a friendly and supportive atmosphere at all times. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break, within one week. Education, Experience, Knowledge and Skills Required Qualifications • Qualification ideally in accounts, bookkeeping, or a relevant field (essential). Experience • Experience in office administration. • Experience in delivering and supporting training. • Bookkeeping or accounting experience. • Proficiency in IT systems (Outlook, Excel, Word, PowerPoint, database administration, etc.) required. • Experience in the charity sector advantageous. • Experience of providing training to system end-users (essential). • Experience using financial systems advantageous. • Experience in a customer support role (both face-to-face and via email/telephone) (essential). Knowledge and Skills • Knowledge of one or more finance systems advantageous. • Understanding of the Charity Act desirable. • Knowledge and appreciation of the Society, its ethos, mission, and values. • Strong administration skills. • Strong IT skills. • Ability to work on own initiative. • Ability to work as part of a team (essential). • Excellent numerical skills. • Excellent problem-solving skills. • Excellent organisational skills. • Excellent communication skills (written, verbal, and listening), with the ability to communicate across all levels of the organisation and with stakeholders. • Excellent interpersonal skills with the ability to establish and maintain strong working relationships across different functions and locations. Personal Attributes • Honest and trustworthy. • Respectful. • Flexible. • Demonstrates sound work ethics. • Maintains confidentiality.
