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Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland. Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier. Maxi Zoo Ireland are currently recruiting for a Sales Assistant for our Turners Cross store. Why join us? · Service pay- Higher rate of pay from when you reach 12 months service · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays · Refer a friend scheme · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational opportunities- Continuous learning through our induction plan, e-learning academy, classroom training environment and development plans. · Employee assistance programme · Cycle to work Scheme What you will bring:
Dog Groomer
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland. Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier. We are seeking a qualified Groomer for our Turners Cross Store Start your career in grooming as a Groomer! As a Groomer in our Grooming Salon, you’ll have the opportunity to build personal relationships with your customers and their pets each time they visit and truly become a part of their family. You’ll get to know their pets’ styles and personalities to create a customized, stylish experience just for them! From that first shampoo to that final strut home, you’ll take pride in the services you provide Why join us? · Service pay- Higher rate of pay from when you reach 12 months service · KPI Related bonus · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays. · Refer a friend scheme · State of the art grooming salon and full grooming equpiment · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational opportunities- Continuous learning through our induction plan, e-learning academy, classroom training environment and development plans. · Employee assistance programme · Cycle to work Scheme What you will bring: · Fully flexible across 5 days, it is a full time role which includes weekends · Previous hands on experience in grooming salon and/or QQI Level 6 Dog Grooming/City & Guilds · Proficient in all aspects of grooming and clipping all dog breeds to a high standard. · Professional attitude that can communicate effectively with all salon customers and the wider grooming team to build trust and rapport with pet parents. · Time management: Independently prioritise and accomplish multiple tasks within established timeframes. · A passion for Animals: Interest in grooming/animal care. Are comfortable/confident around all breeds of dogs (large and small) and treats all furry visitors to the salon as they would their own pet. · Personal development: Drives their own development within the salon, is reliable, asks questions, uses time effectively to learn from the qualified groomer in the salon. Sees a long term career in grooming. What you will do: · Consultation - Communicating effectively with pet owners and providing advice and recommendations of the related product assortment. · Customer Engagement - Provide excellent customer service and demonstrate reliability and professionalism by consistently delivering high standard grooms. · Follow-Up and Follow-Through - Follow up with customers after their grooming appointments to ensure satisfaction and address any feedback or concerns promptly. · Sanitization and Cleanliness - Maintaining a clean and organized grooming area, including disinfecting equipment, washing towels and grooming tools, and ensuring a safe and hygienic environment for dogs and staff. · Product Knowledge – Promote Grooming Services and provide expert advice on products.
Manager
GET TO KNOW US Since 1984, Claudie Pierlot has explored the world and enriched its universe with new discoveries. Half clothing store, half manifesto, the Parisian studio's sweet madness is expressed in ready-to-wear, leather goods, shoes and accessories. Pieces to be worn and worn again, in line with the needs of an increasingly responsible fashion, to better blow their wind of freedom on the style of free spirits. Combining creativity and know-how, the outfits are decorated with bold prints, while the timeless twists are collected like souvenirs of travels to remember. The identity of the House is embodied by strong values, cultivated by the passion of our talents: Ambition, Audacity, Passion, Responsibility To join our talented teams, you will need a touch of audacity, a taste for challenge, a hint of creativity and passion for your job. Experience challenges that match your talent! KNOW THE ROLE As a Store Manager, you will be a true ambassador of our company project, and you will represent our values Key Responsibilities: KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Claudie Pierlot offers the same employment opportunities to everyone, without distinction. Therefore, all applications are processed solely on the basis of skills and experience. Back Share Apply Now
Second Line Senior Risk Analyst
Second Line Senior Risk Analyst, Dublin Apply now » Date: 8 Apr 2026 Location: Dublin, IE, IE Company: Allied Irish Bank At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First , takes initiative and Owns the Outcome , and is always looking for ways to Eliminate Complexity . You’ll treat colleagues and customers with fairness and Show Respect , and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Role Title: Senio r Risk Assurance Data Specialist, Risk Assurance and Validation Location: AIB Group, Molesworth Street, Dublin 2 (Hybrid Working - 3 days a week onsite) This role is being offered on a permanent basis. Do you have strong data management and risk MI skills, with a focus on data quality, controls and insight? Can you build and maintain reporting that is accurate, well-controlled and suitable for senior governance forums? Are you proactive in identifying data issues and driving remediation with stakeholders? Do you want to grow your expertise in data governance, risk reporting and data tooling in a critical 2nd line team? What is the Role: We are seeking a Senior Risk Assurance Data Specialist to strengthen data management and MI reporting within Risk Assurance and Validation (RAV). You will own the end-to-end production of key RAV management information, including sourcing data, defining and applying data quality controls, building and maintaining dashboards and reporting packs, and providing clear insight to the Head of RAV, the Group Chief Risk Officer, Group Risk Committee and Board Risk Committee. You will also partner across RAV to standardise datasets, improve data processes and deliver operational efficiencies. This role will form part of the established RAV Enablement team within the Risk Assurance and Validation. The team supports the RAV team’s delivery including cross function reporting, planning, budget management and data tooling. Risk Assurance and Validation play an important role in informing senior management and the Board on the adequacy and effectiveness of our risk management and internal control environment. Risk Assurance and Validation is a team of specialists across several diverse areas – including Credit Risk, Financial Risks, Sustainability & ESG, Operational Risks, Resilience, Data Protection, Regulatory Compliance, Business Model & Strategy and Conduct & Culture – accessing senior stakeholders within the organisation and plenty of opportunities to obtain great exposure and experience across all areas of the Bank. We have a culture where investing in people is paramount, where we cultivate talent and where we foster professional development. We're looking for someone who can: Please click here for further information about AIB’s PACT – Our Commitment to You. Behavioural Capabilities: Ensures Accountability - Holding self and others accountable to meet commitments. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity - Simplifies data and reporting processes, standardises definitions and automates controls to reduce manual effort and error. Technical Capabilities: Data Analysis: Collates, analysis and interprets data to reach conclusions/findings/insights Investigation and Reporting: Investigates data anomalies and control exceptions, documents root cause, recommends remediation, and produces clear reporting suitable for senior stakeholders and governance committees. Depth of Technical knowledge : Knowledge of Power BI and/or QlikView, strong Excel skills, and an understanding of data governance and data quality controls. Experience with enterprise/banking data sources and MI control environments is beneficial. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Nicole Pasquetti, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 22nd April 2026 Job Segment: Risk Management, Data Management, Recruiting, Compliance, Data Analyst, Finance, Data, Human Resources, Legal Apply now »
Part Qualified Accountant
Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 2500 colleagues operate collaboratively, combining collective expertise to maximise potential. Description This is a client-facing role based in our Leitrim office working on audit and non-audit assignments. The position reports to the Audit Partner and Audit Director and may also work with the other partners on individual projects. Key Responsibilities Drafting sections of accounts and audit files and financial statements under the supervision of seniors or managers Preparing working papers in line with firm methodology and regulatory requirements Communicating with clients to gather information, resolve queries, and build positive working relationships Assisting in the planning, execution and completion of assignments for a portfolio of clients Working collaboratively as part of a close-knit team across multiple assignments Managing your workload to meet key deadlines while maintaining work quality Key Requirements The ideal candidate will be a part-qualified accountant with 1-3 years’ professional experience in a similar role with a view to qualification, be comfortable multi-tasking in an office environment with exposure to all aspects of accountancy Additional Requirements Model Office Based Salary Competitive Benefits • Company Pension Scheme • 25 days of annual leave + bank holidays • Additional annual leave days from certain levels of seniority • Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum • Business closure over Christmas* • Life Assurance x4 annual salary • Enhanced family leave policies • Enhanced Company Sick Pay • Employee Assistance Programme – 24/7 support, free and confidential • Corporate Discounts Platform Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as: • PMI single or family • Critical Illness Cover • Cash plan • Cycle to work • Eye care • Dental *subject to exceptions and business needs
Operations Shift Supervisor
We are seeking a highly motivated and experienced DP Operations Shift Supervisor to join our pharmaceutical manufacturing team. In this key leadership role, you will oversee the safe and compliant production of drug product materials, ensuring all operations meet regulatory, safety, and organizational standards. You will lead a team of pharmaceutical technicians, drive continuous improvement, and play a crucial part in maintaining AbbVie’s reputation for quality and excellence. Key Responsibilities:
Warehouse Operator
Job Summary: To provide efficient and effective day to day tasks of the dispatch, packing and goods in departments . Key Responsibilities:
OSS Site Operative
About Activ8 Solar Energies: Activ8 Solar Energies are actively seeking a site operative to be part of our OSS installations team. This is a full-time permanent position inclusive of a competitive salary, bonus, pension, healthcare and additional benefits. We're dedicated to empowering homeowners and businesses towards self-sustainability through exceptional customer experiences and innovative products. Be part of an industry that's shaping the future of our planet. Why Join Us? At Activ8, we’re not just about energy efficient upgrades, we’re about people. You’ll join a team that values:
Assistant Staff Officer
Remuneration The salary scale for the post is at (01/02/2026) € 36,109, 38,241, 39,097, 41,260, 43,240, 44,973, 46,651, 48,914, 50,560, 52,235, 53,829, 55,463 LSIs Location of Post IHA Galway/ Roscommon IHA Mayo The purpose of this recruitment campaign is to form a panel to fill current and future Grade IV vacancies within HSE IHA Galway and Roscommon and HSE IHA Mayo. The panel will fill posts in Community Services and Acute Services. Once you are on the panel, you will be informed of the full details of individual job vacancies that arise in that area through an “expression of interest” message on Rezoomo. You can then express an interest in posts. Our Mission Our mission is to ensure that the people of West and North West: • are supported by accessible health and social care services to live healthier lives, • have access to safe, high quality, compassionate, and integrated care, delivered by highly skilled and valued staff, • can be confident that we will deliver the best health outcomes and value through a culture that supports continuous improvement, excellence in clinical practice, teaching, research and innovation Our Values The HSE's values of Care, Compassion, Trust and Learning, influence everything the Health Regions do. All HSE Health Regions encourage a culture where all staff live by these values every day, as they interact and deal with colleagues and members of the public. Reasonable Accommodations Candidates who require a Reasonable Accommodation/s to support their participation, at any stage, in the recruitment and selection process, should email the Regional Recruitment & Retention office at resources.human@hse.ie Reporting Relationship The post holder will report to the relevant Grade V/ Grade VI or other nominated manager. Purpose of the Post The post holder will be required to provide comprehensive clerical/ administrative support within the area of their responsibility and to supervise clerical staff under their remit. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role and you will be required to participate in the hospital performance management programme · Assistant Staff Officers are required to have sufficient knowledge of the relevant procedures and practices to perform the role efficiently and ensure the standards set are maintained. The position of Assistant Staff Officer encompasses both managerial and administrative responsibilities which include the following: Administration · Ensure the efficient day to day administration of area of responsibility · Ensure deadlines are met and that service levels are maintained · Ensure an even distribution of workload among team, taking into account absence due to annual leave etc. · Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy · Use appropriate technology to ensure work is completed to a high standard. · Ensure that archives and records are accurate and readily available · Maintain confidentiality of documentation, records, etc. · Ensure line management is kept informed of issues · Ensure that the service is kept informed and that their views are communicated to middle management · Organise and attend Meetings as required · Take minutes at meeting and prepare for circulation following meeting. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Customer Service · Promote and maintain a customer focused environment including monitoring efficiency of service provided by the Team and notifying supervisor of any deficiencies. · Ensure that service users are treated with dignity and respect · Act on feedback from service users/customers and report same to supervisor. Human Resources/Supervision of Staff · Supervise and ensure the well-being of staff within own remit · Manage the performance of staff · Co-operate and work in harmony with other teams and disciplines Service Delivery & Improvement · Implement agreed changes to administration of the service · Encourage and support staff through change processes. · The post holder must foster and support a quality improvement culture throughout their area of responsibility. Advise, promote and participate in the implementation of best practice. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures periodically and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Hospital uniform code must be adhered to. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Region’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. · It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experiences, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character Post specific Requirements Where a post has specific requirements, these will be notified to panel members at “expression of interest” stage, e.g. shift work, unsocial hours, access to appropriate transport to carry out the duties and responsibilities of the role Other requirements specific to the post Flexibility regards working hours to meet the demands of the post. Skills, competencies and/or knowledge Knowledge and Experience Relevant to the Role Demonstrate: · Experience of working in a busy office environment. · General knowledge of the Health Service and how it works. · Knowledge of wider HSE transformation programme. · Sufficient knowledge & expertise to carry out the functions of the post. · Excellent MS Office skills in order to effectively manage deadlines and prioritise work accordingly. · Demonstrate effective analytical and decision making skills. · Demonstrate flexibility to cross cover, e.g. attitude to work and availability to work unsocial and flexible hours including evenings, nights and weekends as required. Planning & Organising Skills including Commitment to providing a Quality Service Demonstrate: · Excellent planning and organisational skills including using computer technology effectively. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Commitment to providing a quality service, awareness and appreciation of the service user and has very good communication skills. · Embracing the change agenda; demonstrating flexibility, initiative and adaptability in a changing work environment. Evaluating Information, Problem Solving & Decision Making Demonstrate: · The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. · Initiative in the resolution of complex issues. · The ability to recognise when it is appropriate to refer decisions to a higher level of management. · A capacity to develop new proposals and recommend decisions on a proactive basis. · Flexibility, problem solving and initiative skills including the ability to implement change Team Working Demonstrate: · The ability to work as part of a team and to establish a good working relationship with a wide range of internal and external stakeholders. · Ability to work independently on own initiative and as part of a team. · The capacity for management responsibility and initiative. · Motivation and an innovative approach to the job within a changing working environment. Communication & Interpersonal Skills Demonstrate : · Effective communication and interpersonal skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · The ability to build and maintain relationships with a variety of stakeholders. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. As this occupation is not one of those listed on the Department of Enterprise, Tourism & Employment Critical Skills Occupations List, therefore, we would be unable to obtain a Critical Skills Employment Permit for this role. To qualify candidates must be eligible by the closing date of the campaign. Campaign Specific Selection Process Ranking/Shortlisting/ Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.
Assistant Staff Officer
Remuneration The salary scale for the post is at (01/02/2026) € 36,109, 38,241, 39,097, 41,260, 43,240, 44,973, 46,651, 48,914, 50,560, 52,235, 53,829, 55,463 LSIs Location of Post IHA Galway/ Roscommon IHA Mayo The purpose of this recruitment campaign is to form a panel to fill current and future Grade IV vacancies within HSE IHA Galway and Roscommon and HSE IHA Mayo. The panel will fill posts in Community Services and Acute Services. Once you are on the panel, you will be informed of the full details of individual job vacancies that arise in that area through an “expression of interest” message on Rezoomo. You can then express an interest in posts. Our Mission Our mission is to ensure that the people of West and North West: • are supported by accessible health and social care services to live healthier lives, • have access to safe, high quality, compassionate, and integrated care, delivered by highly skilled and valued staff, • can be confident that we will deliver the best health outcomes and value through a culture that supports continuous improvement, excellence in clinical practice, teaching, research and innovation Our Values The HSE's values of Care, Compassion, Trust and Learning, influence everything the Health Regions do. All HSE Health Regions encourage a culture where all staff live by these values every day, as they interact and deal with colleagues and members of the public. Reasonable Accommodations Candidates who require a Reasonable Accommodation/s to support their participation, at any stage, in the recruitment and selection process, should email the Regional Recruitment & Retention office at resources.human@hse.ie Reporting Relationship The post holder will report to the relevant Grade V/ Grade VI or other nominated manager. Purpose of the Post The post holder will be required to provide comprehensive clerical/ administrative support within the area of their responsibility and to supervise clerical staff under their remit. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role and you will be required to participate in the hospital performance management programme · Assistant Staff Officers are required to have sufficient knowledge of the relevant procedures and practices to perform the role efficiently and ensure the standards set are maintained. The position of Assistant Staff Officer encompasses both managerial and administrative responsibilities which include the following: Administration · Ensure the efficient day to day administration of area of responsibility · Ensure deadlines are met and that service levels are maintained · Ensure an even distribution of workload among team, taking into account absence due to annual leave etc. · Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy · Use appropriate technology to ensure work is completed to a high standard. · Ensure that archives and records are accurate and readily available · Maintain confidentiality of documentation, records, etc. · Ensure line management is kept informed of issues · Ensure that the service is kept informed and that their views are communicated to middle management · Organise and attend Meetings as required · Take minutes at meeting and prepare for circulation following meeting. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Customer Service · Promote and maintain a customer focused environment including monitoring efficiency of service provided by the Team and notifying supervisor of any deficiencies. · Ensure that service users are treated with dignity and respect · Act on feedback from service users/customers and report same to supervisor. Human Resources/Supervision of Staff · Supervise and ensure the well-being of staff within own remit · Manage the performance of staff · Co-operate and work in harmony with other teams and disciplines Service Delivery & Improvement · Implement agreed changes to administration of the service · Encourage and support staff through change processes. · The post holder must foster and support a quality improvement culture throughout their area of responsibility. Advise, promote and participate in the implementation of best practice. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures periodically and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Hospital uniform code must be adhered to. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Region’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. · It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experiences, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character Post specific Requirements Where a post has specific requirements, these will be notified to panel members at “expression of interest” stage, e.g. shift work, unsocial hours, access to appropriate transport to carry out the duties and responsibilities of the role Other requirements specific to the post Flexibility regards working hours to meet the demands of the post. Skills, competencies and/or knowledge Knowledge and Experience Relevant to the Role Demonstrate: · Experience of working in a busy office environment. · General knowledge of the Health Service and how it works. · Knowledge of wider HSE transformation programme. · Sufficient knowledge & expertise to carry out the functions of the post. · Excellent MS Office skills in order to effectively manage deadlines and prioritise work accordingly. · Demonstrate effective analytical and decision making skills. · Demonstrate flexibility to cross cover, e.g. attitude to work and availability to work unsocial and flexible hours including evenings, nights and weekends as required. Planning & Organising Skills including Commitment to providing a Quality Service Demonstrate: · Excellent planning and organisational skills including using computer technology effectively. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Commitment to providing a quality service, awareness and appreciation of the service user and has very good communication skills. · Embracing the change agenda; demonstrating flexibility, initiative and adaptability in a changing work environment. Evaluating Information, Problem Solving & Decision Making Demonstrate: · The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. · Initiative in the resolution of complex issues. · The ability to recognise when it is appropriate to refer decisions to a higher level of management. · A capacity to develop new proposals and recommend decisions on a proactive basis. · Flexibility, problem solving and initiative skills including the ability to implement change Team Working Demonstrate: · The ability to work as part of a team and to establish a good working relationship with a wide range of internal and external stakeholders. · Ability to work independently on own initiative and as part of a team. · The capacity for management responsibility and initiative. · Motivation and an innovative approach to the job within a changing working environment. Communication & Interpersonal Skills Demonstrate : · Effective communication and interpersonal skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · The ability to build and maintain relationships with a variety of stakeholders. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. As this occupation is not one of those listed on the Department of Enterprise, Tourism & Employment Critical Skills Occupations List, therefore, we would be unable to obtain a Critical Skills Employment Permit for this role. To qualify candidates must be eligible by the closing date of the campaign. Campaign Specific Selection Process Ranking/Shortlisting/ Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.
