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Sort by: relevance | dateAssistant Staff Officer
Remuneration The salary scale for the post is at (01/02/2026) € 36,109, 38,241, 39,097, 41,260, 43,240, 44,973, 46,651, 48,914, 50,560, 52,235, 53,829, 55,463 LSIs Location of Post IHA Galway/ Roscommon IHA Mayo The purpose of this recruitment campaign is to form a panel to fill current and future Grade IV vacancies within HSE IHA Galway and Roscommon and HSE IHA Mayo. The panel will fill posts in Community Services and Acute Services. Once you are on the panel, you will be informed of the full details of individual job vacancies that arise in that area through an “expression of interest” message on Rezoomo. You can then express an interest in posts. Our Mission Our mission is to ensure that the people of West and North West: • are supported by accessible health and social care services to live healthier lives, • have access to safe, high quality, compassionate, and integrated care, delivered by highly skilled and valued staff, • can be confident that we will deliver the best health outcomes and value through a culture that supports continuous improvement, excellence in clinical practice, teaching, research and innovation Our Values The HSE's values of Care, Compassion, Trust and Learning, influence everything the Health Regions do. All HSE Health Regions encourage a culture where all staff live by these values every day, as they interact and deal with colleagues and members of the public. Reasonable Accommodations Candidates who require a Reasonable Accommodation/s to support their participation, at any stage, in the recruitment and selection process, should email the Regional Recruitment & Retention office at resources.human@hse.ie Reporting Relationship The post holder will report to the relevant Grade V/ Grade VI or other nominated manager. Purpose of the Post The post holder will be required to provide comprehensive clerical/ administrative support within the area of their responsibility and to supervise clerical staff under their remit. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role and you will be required to participate in the hospital performance management programme · Assistant Staff Officers are required to have sufficient knowledge of the relevant procedures and practices to perform the role efficiently and ensure the standards set are maintained. The position of Assistant Staff Officer encompasses both managerial and administrative responsibilities which include the following: Administration · Ensure the efficient day to day administration of area of responsibility · Ensure deadlines are met and that service levels are maintained · Ensure an even distribution of workload among team, taking into account absence due to annual leave etc. · Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy · Use appropriate technology to ensure work is completed to a high standard. · Ensure that archives and records are accurate and readily available · Maintain confidentiality of documentation, records, etc. · Ensure line management is kept informed of issues · Ensure that the service is kept informed and that their views are communicated to middle management · Organise and attend Meetings as required · Take minutes at meeting and prepare for circulation following meeting. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Customer Service · Promote and maintain a customer focused environment including monitoring efficiency of service provided by the Team and notifying supervisor of any deficiencies. · Ensure that service users are treated with dignity and respect · Act on feedback from service users/customers and report same to supervisor. Human Resources/Supervision of Staff · Supervise and ensure the well-being of staff within own remit · Manage the performance of staff · Co-operate and work in harmony with other teams and disciplines Service Delivery & Improvement · Implement agreed changes to administration of the service · Encourage and support staff through change processes. · The post holder must foster and support a quality improvement culture throughout their area of responsibility. Advise, promote and participate in the implementation of best practice. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures periodically and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Hospital uniform code must be adhered to. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Region’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. · It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experiences, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character Post specific Requirements Where a post has specific requirements, these will be notified to panel members at “expression of interest” stage, e.g. shift work, unsocial hours, access to appropriate transport to carry out the duties and responsibilities of the role Other requirements specific to the post Flexibility regards working hours to meet the demands of the post. Skills, competencies and/or knowledge Knowledge and Experience Relevant to the Role Demonstrate: · Experience of working in a busy office environment. · General knowledge of the Health Service and how it works. · Knowledge of wider HSE transformation programme. · Sufficient knowledge & expertise to carry out the functions of the post. · Excellent MS Office skills in order to effectively manage deadlines and prioritise work accordingly. · Demonstrate effective analytical and decision making skills. · Demonstrate flexibility to cross cover, e.g. attitude to work and availability to work unsocial and flexible hours including evenings, nights and weekends as required. Planning & Organising Skills including Commitment to providing a Quality Service Demonstrate: · Excellent planning and organisational skills including using computer technology effectively. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Commitment to providing a quality service, awareness and appreciation of the service user and has very good communication skills. · Embracing the change agenda; demonstrating flexibility, initiative and adaptability in a changing work environment. Evaluating Information, Problem Solving & Decision Making Demonstrate: · The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. · Initiative in the resolution of complex issues. · The ability to recognise when it is appropriate to refer decisions to a higher level of management. · A capacity to develop new proposals and recommend decisions on a proactive basis. · Flexibility, problem solving and initiative skills including the ability to implement change Team Working Demonstrate: · The ability to work as part of a team and to establish a good working relationship with a wide range of internal and external stakeholders. · Ability to work independently on own initiative and as part of a team. · The capacity for management responsibility and initiative. · Motivation and an innovative approach to the job within a changing working environment. Communication & Interpersonal Skills Demonstrate : · Effective communication and interpersonal skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · The ability to build and maintain relationships with a variety of stakeholders. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. As this occupation is not one of those listed on the Department of Enterprise, Tourism & Employment Critical Skills Occupations List, therefore, we would be unable to obtain a Critical Skills Employment Permit for this role. To qualify candidates must be eligible by the closing date of the campaign. Campaign Specific Selection Process Ranking/Shortlisting/ Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.
Assistant Staff Officer
Remuneration The salary scale for the post is at (01/02/2026) € 36,109, 38,241, 39,097, 41,260, 43,240, 44,973, 46,651, 48,914, 50,560, 52,235, 53,829, 55,463 LSIs Location of Post IHA Galway/ Roscommon IHA Mayo The purpose of this recruitment campaign is to form a panel to fill current and future Grade IV vacancies within HSE IHA Galway and Roscommon and HSE IHA Mayo. The panel will fill posts in Community Services and Acute Services. Once you are on the panel, you will be informed of the full details of individual job vacancies that arise in that area through an “expression of interest” message on Rezoomo. You can then express an interest in posts. Our Mission Our mission is to ensure that the people of West and North West: • are supported by accessible health and social care services to live healthier lives, • have access to safe, high quality, compassionate, and integrated care, delivered by highly skilled and valued staff, • can be confident that we will deliver the best health outcomes and value through a culture that supports continuous improvement, excellence in clinical practice, teaching, research and innovation Our Values The HSE's values of Care, Compassion, Trust and Learning, influence everything the Health Regions do. All HSE Health Regions encourage a culture where all staff live by these values every day, as they interact and deal with colleagues and members of the public. Reasonable Accommodations Candidates who require a Reasonable Accommodation/s to support their participation, at any stage, in the recruitment and selection process, should email the Regional Recruitment & Retention office at resources.human@hse.ie Reporting Relationship The post holder will report to the relevant Grade V/ Grade VI or other nominated manager. Purpose of the Post The post holder will be required to provide comprehensive clerical/ administrative support within the area of their responsibility and to supervise clerical staff under their remit. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role and you will be required to participate in the hospital performance management programme · Assistant Staff Officers are required to have sufficient knowledge of the relevant procedures and practices to perform the role efficiently and ensure the standards set are maintained. The position of Assistant Staff Officer encompasses both managerial and administrative responsibilities which include the following: Administration · Ensure the efficient day to day administration of area of responsibility · Ensure deadlines are met and that service levels are maintained · Ensure an even distribution of workload among team, taking into account absence due to annual leave etc. · Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy · Use appropriate technology to ensure work is completed to a high standard. · Ensure that archives and records are accurate and readily available · Maintain confidentiality of documentation, records, etc. · Ensure line management is kept informed of issues · Ensure that the service is kept informed and that their views are communicated to middle management · Organise and attend Meetings as required · Take minutes at meeting and prepare for circulation following meeting. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Customer Service · Promote and maintain a customer focused environment including monitoring efficiency of service provided by the Team and notifying supervisor of any deficiencies. · Ensure that service users are treated with dignity and respect · Act on feedback from service users/customers and report same to supervisor. Human Resources/Supervision of Staff · Supervise and ensure the well-being of staff within own remit · Manage the performance of staff · Co-operate and work in harmony with other teams and disciplines Service Delivery & Improvement · Implement agreed changes to administration of the service · Encourage and support staff through change processes. · The post holder must foster and support a quality improvement culture throughout their area of responsibility. Advise, promote and participate in the implementation of best practice. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures periodically and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Hospital uniform code must be adhered to. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Region’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. · It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience 1. Professional Qualifications, Experiences, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character Post specific Requirements Where a post has specific requirements, these will be notified to panel members at “expression of interest” stage, e.g. shift work, unsocial hours, access to appropriate transport to carry out the duties and responsibilities of the role Other requirements specific to the post Flexibility regards working hours to meet the demands of the post. Skills, competencies and/or knowledge Knowledge and Experience Relevant to the Role Demonstrate: · Experience of working in a busy office environment. · General knowledge of the Health Service and how it works. · Knowledge of wider HSE transformation programme. · Sufficient knowledge & expertise to carry out the functions of the post. · Excellent MS Office skills in order to effectively manage deadlines and prioritise work accordingly. · Demonstrate effective analytical and decision making skills. · Demonstrate flexibility to cross cover, e.g. attitude to work and availability to work unsocial and flexible hours including evenings, nights and weekends as required. Planning & Organising Skills including Commitment to providing a Quality Service Demonstrate: · Excellent planning and organisational skills including using computer technology effectively. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Commitment to providing a quality service, awareness and appreciation of the service user and has very good communication skills. · Embracing the change agenda; demonstrating flexibility, initiative and adaptability in a changing work environment. Evaluating Information, Problem Solving & Decision Making Demonstrate: · The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate. · Initiative in the resolution of complex issues. · The ability to recognise when it is appropriate to refer decisions to a higher level of management. · A capacity to develop new proposals and recommend decisions on a proactive basis. · Flexibility, problem solving and initiative skills including the ability to implement change Team Working Demonstrate: · The ability to work as part of a team and to establish a good working relationship with a wide range of internal and external stakeholders. · Ability to work independently on own initiative and as part of a team. · The capacity for management responsibility and initiative. · Motivation and an innovative approach to the job within a changing working environment. Communication & Interpersonal Skills Demonstrate : · Effective communication and interpersonal skills including the ability to present information in a clear and concise manner. · Strong written communication skills. · The ability to build and maintain relationships with a variety of stakeholders. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. As this occupation is not one of those listed on the Department of Enterprise, Tourism & Employment Critical Skills Occupations List, therefore, we would be unable to obtain a Critical Skills Employment Permit for this role. To qualify candidates must be eligible by the closing date of the campaign. Campaign Specific Selection Process Ranking/Shortlisting/ Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.
Meat Preparation Operative
Sausage meat preparation plays a crucial role in our production process by ensuring consistency of finished products (predominantly pork). As part of our growing team, we are seeking the right candidate to join our meat Preparation team. The Role To carry out various tasks related to meat processing to include:
Support Manager
The remit of the Carer Supports team is to deliver one to one support to family carers, alongside the design, development, and implementation of group and community-based supports. This team will manage the delivery of local events and programmes, through actively supporting and participating in national initiatives of the Carer Support National Programme and Events Team such as the Family Carer of the Year Awards, National Carers Week, respite weekends, and training and education. Using a strengths-based, carer focused approach, the Support Manager (SM) will work with the family carer delivering high quality, appropriate supports based on the identified needs of the family carer. Where appropriate, the Support Manager will support the family carer using the Carers Outcome Star, which enables a collaborative and focused conversation across seven recognised areas of carer wellbeing (health, the caring role, time for yourself, how you feel, work, finances, managing at home). The Support Manager will develop an individual person-centred action plan designed to support the family carer through and beyond their care journey. The Support Manager may also advocate on behalf of the family carer with an appropriate external service. The Support Manager will deliver community engagement via community development, delivery of education and training, facilitation of groups and carers clinics, and signposting to relevant community services. The role includes organisation of local assemblies, community fora, and fundraising and where applicable, the management of a local centre. The Support Manager will report to their Network Senior Manager Community Supports East and will engage in reflective practice, supervision, and will be an active member of their assigned network. The Support Manager will be required to deliver on agreed individual, network, and national targets as identified in the performance management and delivery system agreed with their manager. The following qualifications, skills, and experience are required for this role: QQI Level 7 qualification or higher is desirable in Social Care / Community Development / Psychology / Train the Trainer / Guidance / Counselling / Education / Social Work. Previous experience providing support to families in a community-based setting. Excellent written and verbal communication skills, and the ability to establish rapport with a diverse range of people. Ability to prioritise tasks and work within a dynamic environment. Excellent IT skills - mainly MS Word, Excel, Outlook, PowerPoint, CRMs, Finance and HR reporting systems, etc. Experience and confidence using virtual technologies such as 3CX, Zoom, Teams, and video conferencing platforms. Proven networking skills. Strong people management skills. Strong facilitation and presentation skills. Experience engaging in fundraising. Demonstrated ability to work under pressure, make clear and quick decisions, and work with clients in distress. Effective time management. Ability to work both autonomously and collaboratively within a team. Flexibility in attitude and approach to the job. Reflective approach to their work. A strong work ethic. Willingness to work outside normal working hours when required. Full driving licence, with access to car. The following is also desirable: Experience working with and responding to carers’ individual needs which may include advocacy. Experience negotiating with community-based organisations or groups to maximise outcomes for family carers. At least two years’ experience of working with family carers and / or working within an information provision service. Understanding of community development / public health approach. Experience delivering education / training. Knowledge of challenges facing family carers. Knowledge of services and supports offered formally and informally within the community services sector. Experience using the Outcome Star or other assessment methodologies. Terms & Conditions: Full time permanent contract (37 hours per week across Monday - Friday). Flexibility to travel to meetings as required is essential. The remuneration for this role includes a salary of €45,570 and access to a defined contribution pension scheme. The annual leave entitlement is 26 days per year.
Support Manager
The remit of the Carer Supports team is to deliver one to one support to family carers, alongside the design, development, and implementation of group and community-based supports. This team will manage the delivery of local events and programmes, through actively supporting and participating in national initiatives of the Carer Support National Programme and Events Team such as the Family Carer of the Year Awards, National Carers Week, respite weekends, and training and education. Using a strengths-based, carer focused approach, the Support Manager (SM) will work with the family carer delivering high quality, appropriate supports based on the identified needs of the family carer. Where appropriate, the Support Manager will support the family carer using the Carers Outcome Star, which enables a collaborative and focused conversation across seven recognised areas of carer wellbeing (health, the caring role, time for yourself, how you feel, work, finances, managing at home). The Support Manager will develop an individual person-centred action plan designed to support the family carer through and beyond their care journey. The Support Manager may also advocate on behalf of the family carer with an appropriate external service. The Support Manager will deliver community engagement via community development, delivery of education and training, facilitation of groups and carers clinics, and signposting to relevant community services. The role includes organisation of local assemblies, community fora, and fundraising and where applicable, the management of a local centre. The Support Manager will report to their Network Senior Manager Community Supports East and will engage in reflective practice, supervision, and will be an active member of their assigned network. The Support Manager will be required to deliver on agreed individual, network, and national targets as identified in the performance management and delivery system agreed with their manager. The following qualifications, skills, and experience are required for this role: QQI Level 7 qualification or higher is desirable in Social Care / Community Development / Psychology / Train the Trainer / Guidance / Counselling / Education / Social Work. Previous experience providing support to families in a community-based setting. Excellent written and verbal communication skills, and the ability to establish rapport with a diverse range of people. Ability to prioritise tasks and work within a dynamic environment. Excellent IT skills - mainly MS Word, Excel, Outlook, PowerPoint, CRMs, Finance and HR reporting systems, etc. Experience and confidence using virtual technologies such as 3CX, Zoom, Teams, and video conferencing platforms. Proven networking skills. Strong people management skills. Strong facilitation and presentation skills. Experience engaging in fundraising. Demonstrated ability to work under pressure, make clear and quick decisions, and work with clients in distress. Effective time management. Ability to work both autonomously and collaboratively within a team. Flexibility in attitude and approach to the job. Reflective approach to their work. A strong work ethic. Willingness to work outside normal working hours when required. Full driving licence, with access to car. The following is also desirable: Experience working with and responding to carers’ individual needs which may include advocacy. Experience negotiating with community-based organisations or groups to maximise outcomes for family carers. At least two years’ experience of working with family carers and / or working within an information provision service. Understanding of community development / public health approach. Experience delivering education / training. Knowledge of challenges facing family carers. Knowledge of services and supports offered formally and informally within the community services sector. Experience using the Outcome Star or other assessment methodologies. Terms & Conditions: Full time permanent contract (37 hours per week across Monday - Friday). Flexibility to travel to meetings as required is essential. The remuneration for this role includes a salary of €45,570 and access to a defined contribution pension scheme. The annual leave entitlement is 26 days per year.
Information Officer
Family Carers Ireland (FCI) is the national charity supporting over 500,000 family carers across the country who dedicate their lives to caring for loved ones such as children or adults with physical or intellectual disabilities, frail older people, those with palliative care needs, or those living with chronic illnesses or addiction. We provide a range of services and support for family carers nationally from our local support centres, in the community, and online. The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development, and implementation of group and community-based supports. This team will manage delivery of local and national events (Carer of the Year Awards, National Carers Week, respite weekends, Training & Education). The Information Officer (IO) will work with the Support Managers (SM) for Dublin South-West. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Managers in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals, and signposting to external organisations, etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. ROLE CRITERIA The following qualifications, skills, and experience are required for this role: Minimum Leaving Cert (or equivalent) and pursued further studies in Office Administration or IT. At least 2 years’ experience working in a busy office environment. Experience of working remotely with excellent broadband. The ability to prioritise tasks and work within a dynamic environment. Excellent IT skills - mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom, MS Teams. Flexibility in attitude and approach to the job and a willingness to help others. A reflective approach to their work and a willingness to learn and desire to implement a culture of continuous improvement. A strong work ethic with excellent attention to detail. Effective time management and organisational skills with the ability to manage multiple activities and keep stakeholders informed. Excellent communication skills and the ability to establish rapport with a diverse range of people. Effective time management and organisational skills with the ability to manage multiple activities and keep stakeholders informed. The ability to work autonomously and within a team. Fluency in English (written and verbal). Have experience working in a highly confidential environment. Fundraising experience desirable. Full driver’s licence with access to own car. Terms & Conditions: Part-time permanent contract (18.5 hours) (across Wednesday to Friday). Flexibility to travel to meetings as required is essential. The remuneration for this role includes a salary of €17,089 and access to a defined contribution pension scheme. The annual leave entitlement is 23 days per year pro-rated to days worked.
Counter Manager
Overview Benefit is Glowing… We Mean Growing… and we are currently searching for a Part-time 22.5-hour Counter Manager to make real connections in Shaws, Carlow! Please note: As this is also a solo counter, we will not require any previous team management experience. However, there will be management aspects to the role that you will be responsible for. As a Counter Manager for a solo store, you'll be instrumental in achieving sales targets and creating exceptional customer experiences Responsibilities As a Counter Manager, your missions, will be as follows: Bold Brows and even Bolder Opportunities as a Counter Manager! The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging. Benefits of our Counter Manager Position: - Product Discount- Staff Sale- New Launch Gratis -Annual Leave - Full Training provided- Refer a friend scheme -Competitive Commission Scheme Come paint the world PINK with us! Apply to become a Counter Manager today!
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
