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Responsible to: Reporting to the Development Manager on a day to day basis. Purpose of the job: The provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Main Duties: The direct delivery of information, advice and advocacy services as determined by the Board of Directors and in line with the Citizens Information Board guidelines for the provision of Citizens Information Services. The delivery of outreach services through Citizens Information Services and other outlets as required. Follow up work arising from information and or advocacy sessions with clients. Assisting the Development Manager in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information Board Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources. To co operate with other service providers in the area and more generally, both statutory and voluntary, in the development of information and advocacy provision and on joint initiatives from time to time. Operation of query management, advocacy case management and data collection or statistical analysis systems. Operation of systems for monitoring and evaluation of the service. Undertaking publicity and promotional initiatives appropriate to the development of the service. Assisting in any research and or social policy initiatives appropriate to the development of the service. Identifying and feeding back to the Citizens Information Board issues that have social policy implications. Representing the CIS at conferences and similar events as decided by the Board or Development Manager. Such duties including administrative duties as may be assigned from time to time by the Development Manager. Minimum Education Qualifications and Attainments: Educated to Leaving Certificate standard, or equivalent, with a minimum of one year experience of working in an information, advice, or advocacy setting. or Less formal academic qualifications with a minimum of three years experience of working in an information, advice, or advocacy setting. Essential Knowledge and Experience: An understanding of the issues around the provision of, and access to information, advice and advocacy services. Working knowledge and understanding of how the social welfare, health and income tax systems operate in general and a working knowledge of at least one of the following subject areas: employment, housing, immigration, consumer rights, education. Excellent organisational, administrative and IT skills. Desirable Skills, Abilities and Experience: Demonstrated ability to absorb, analyse and evaluate information from a variety of sources. Strong communication skills, both orally and in writing. Previous experience in the information or voluntary sector. Proven ability to represent, negotiate and communicate on a client’s behalf. Ability to work on own initiative and as a member of a team, working effectively within the support and supervision structures operated by the CIS. Ability to interpret and implement organisational policy. Successful Candidate will be: Committed to the provision of free, confidential, impartial, local and independent information, advice and advocacy services. Have an understanding and knowledge of the range of information, advice and advocacy services provided by the Citizens Information Services supported by the Citizens Information Board and knowledge of volunteering, with reference in particular to the distinctive characteristics of an organisation which provides a service to the public through the agency of trained volunteer personnel. Be open to work unsocial hours as may be required from time to time and willing to attend evening and occasional weekends. Time Off In Lieu arrangements apply in all such circumstances. This is a permanent position, subject to satisfactory completion of a six month probationary period. The period of probation may be extended at the discretion of the Development Manager or Regional Manager. The successful candidate will be available to work 17.5 hours per week part time. There may be a requirement to work evenings from time to time. Salary Scale: range of €34,672, €37,201, €39,755, €41,656, €43,497, €45,977, €47,781, €49,599 maximum, €51,251 LSI 1, €52,899 LSI 2. Salaries pro rata for part time work. Incremental Credit: It is expected that all new entrants to South Munster Citizens Information Service will be appointed at point one of the salary scale. However, South Munster Citizens Information Service operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into South Munster Citizens Information Service. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension: A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution 5 percent of salary, employer contribution 7 percent of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age currently 66. Annual Leave: Calculated on a pro rata basis for part year service as follows: 23 days 24 days upon completion of 2 years service 25 days upon completion of 5 years service Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
Information Officer
Responsible to: Reporting to the Development Manager on a day to day basis. Purpose of the job: The provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Main Duties: The direct delivery of information, advice and advocacy services as determined by the Board of Directors and in line with the Citizens Information Board guidelines for the provision of Citizens Information Services. The delivery of outreach services through Citizens Information Services and other outlets as required. Follow up work arising from information and or advocacy sessions with clients. Assisting the Development Manager in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information Board Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources. To co operate with other service providers in the area and more generally, both statutory and voluntary, in the development of information and advocacy provision and on joint initiatives from time to time. Operation of query management, advocacy case management and data collection or statistical analysis systems. Operation of systems for monitoring and evaluation of the service. Undertaking publicity and promotional initiatives appropriate to the development of the service. Assisting in any research and or social policy initiatives appropriate to the development of the service. Identifying and feeding back to the Citizens Information Board issues that have social policy implications. Representing the CIS at conferences and similar events as decided by the Board or Development Manager. Such duties including administrative duties as may be assigned from time to time by the Development Manager. Minimum Education Qualifications and Attainments: Educated to Leaving Certificate standard, or equivalent, with a minimum of one year experience of working in an information, advice, or advocacy setting. or Less formal academic qualifications with a minimum of three years experience of working in an information, advice, or advocacy setting. Essential Knowledge and Experience: An understanding of the issues around the provision of, and access to information, advice and advocacy services. Working knowledge and understanding of how the social welfare, health and income tax systems operate in general and a working knowledge of at least one of the following subject areas: employment, housing, immigration, consumer rights, education. Excellent organisational, administrative and IT skills. Desirable Skills, Abilities and Experience: Demonstrated ability to absorb, analyse and evaluate information from a variety of sources. Strong communication skills, both orally and in writing. Previous experience in the information or voluntary sector. Proven ability to represent, negotiate and communicate on a client’s behalf. Ability to work on own initiative and as a member of a team, working effectively within the support and supervision structures operated by the CIS. Ability to interpret and implement organisational policy. Successful Candidate will be: Committed to the provision of free, confidential, impartial, local and independent information, advice and advocacy services. Have an understanding and knowledge of the range of information, advice and advocacy services provided by the Citizens Information Services supported by the Citizens Information Board and knowledge of volunteering, with reference in particular to the distinctive characteristics of an organisation which provides a service to the public through the agency of trained volunteer personnel. Be open to work unsocial hours as may be required from time to time and willing to attend evening and occasional weekends. Time Off In Lieu arrangements apply in all such circumstances. This is a permanent position, subject to satisfactory completion of a six month probationary period. The period of probation may be extended at the discretion of the Development Manager or Regional Manager. The successful candidate will be available to work 17.5 hours per week part time. There may be a requirement to work evenings from time to time. Salary Scale: range of €34,672, €37,201, €39,755, €41,656, €43,497, €45,977, €47,781, €49,599 maximum, €51,251 LSI1, €52,900 LSI2. Salaries pro rata for part time work. Incremental Credit: It is expected that all new entrants to North Munster CIS will be appointed at point one of the salary scale. However, North Munster CIS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into North Munster CIS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension: A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution 5 percent of salary, employer contribution 7 percent of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age currently 66. Annual Leave: Calculated on a pro rata basis for part year service as follows: 23 days 24 days upon completion of 2 years service 25 days upon completion of 5 years service Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
Development Manager
Responsible to: The Regional Manager of South Connacht Citizens Information Service CIS Purpose of the job: To be responsible for the management and development of service delivery within a specified service area of the South Connacht Citizens Information Service region, and to contribute to the development, leadership and management of the service as part of the Regional Management Team. Main Duties: Be responsible for the development and delivery of service of the assigned service area, in line with the company’s strategy, action plan and the Citizens Information Board guidelines for the provision of Citizens Information Services. To contribute to the development and implementation of a regional strategy for the provision of quality information, advice, and advocacy services. Management of Service Delivery Manage and develop the provision of information and advice services within the service area. Manage and develop the provision of advocacy services within the service area, with the support and assistance of the Advocacy Support Worker and other approved advocacy supports. Identify, manage and promote outreach services and other information related activities within the service area, in line with the company’s regional strategy and available resources. Leadership, Management and Team Development Lead, manage and motivate a team of paid and unpaid staff including volunteers and scheme workers, in conjunction with relevant stakeholders within the service area in the effective provision of information, advice and advocacy services. Responsible for identifying ongoing training, development and support needs of staff and address these through local, regional, and national training provisions. Actively participate within the regional performance management development system PMDS process, ensuring that this process is implemented with all paid staff reporting directly to this position. Quality Control Responsible for the implementation of approved quality control mechanisms to ensure accuracy and consistency of information and advice provision within the service area. Manage and actively monitor the accurate and timely electronic recording of CIS outputs in line with relevant data recording and case management requirements. Contribute to the development and operation of systems for monitoring and evaluating outputs of the CIS region within relevant guidelines, and responsibility for managing the implementation of same within the service area. Ensure compliance with data protection legislation and instil good practice among staff in this regard. Highlight issues of concern regarding accessibility to CIS services to the Regional Manager. Implement referral pathways both inter and cross regionally to support client access to appropriate level of service provision. Support the coordination of referrals to other services and collaborate with other CIB funded services to support clients. Administration Responsible for the effective management of recording and reporting on information, advice, and advocacy activity within the service area, including the reporting of social policy issues to the Citizens Information Board. Responsible for planning, managing and delivering timely and relevant service reports as required. Manage service area or project budgets as assigned by the Regional Manager from time to time. Ensure the implementation of the provided financial system within national and regional financial control and budgetary guidelines. Attend meetings and provide annual and other reports or submissions as required. HR Ensure compliance with employment legislation and with agreed HR policies and procedures as provided for within the CIS Staff Handbook. Maintain service area HR files and provide HR reports to the Regional Manager. Responsible for managing or supporting the recruitment of paid staff as agreed with the Regional Manager and in line with the company’s regional staffing strategy and CIS HR policies and procedures. Promoting CIS Undertake publicity and research initiatives appropriate to the development of the service at the service area level within CIB Financial Controls and procurement requirements. Contribute to and support regional publicity and research initiatives in conjunction with the Regional Management Team. Contribute to and support the development and implementation of a regional communications strategy in conjunction with the Regional Management Team. Contribute to and support the development and implementation of an outreach strategy in conjunction with the Regional Management Team. Develop, manage and consolidate effective relationships with key stakeholders both locally and regionally, and undertake outreach and other service related activities, as required. Contributing to CIS Regional and National Development Work collaboratively as part of the Regional Management Team to implement the organisation’s Strategic Plan. Contribute towards the development of policy and strategy at a national level in conjunction with the CIS Regional Manager. Support the Regional Manager on projects, innovations and developments within the organisation, and in the strategic planning for the service. Facilities Management Oversee the effective maintenance and management of CIC premises in the specified service area. Act as key liaison for all ICT issues and developments in the specified service area in liaison with CIB IT Support and the Regional Manager. Where appropriate, identify new premises opportunities, relocation or renovation projects and make recommendations to the Regional Manager for progressing such initiatives. Project manage approved projects in consultation with the Regional Manager and other approved project partners. Health and Safety Ensure the regional health and safety plan is implemented within the service area and follow all reporting guidelines regarding incidents or accidents at work. Participate in health and safety teams and initiatives within the region. Other Responsibilities The Development Manager will also be required to perform other duties appropriate to the role from time to time. Be open to working unsocial hours as may be required from time to time and willingness to attend evening and occasional weekend events. Time Off In Lieu arrangements apply in all such circumstances. Person Specification Essential Qualifications A relevant third level qualification social sciences, humanities, law, HR, management Level 8 on the NFQ framework and Minimum of 3 years experience in a managerial role in a similar environment or Less formal qualifications will be considered if candidates can demonstrate significant managerial experience minimum 5 years in a similar work environment Desirable Qualifications Management qualification Information, advice, advocacy qualification Essential knowledge and experience Significant experience in managing and or delivering a complex service as relevant to this role minimum 3 years Operational experience in managing and delivering change in a complex environment as relevant to this role Experience of managing a team Extensive knowledge of rights, entitlements and social policy issues relevant to CIS Excellent interpersonal and communication skills Excellent standard of written English, report writing and evaluation skills Excellent IT and service data or case management software skills Experience of and commitment to capacity building among staff and organisations Strong leadership skills with a track record of innovation and implementing organisational improvements High degree of personal integrity Knowledge of and experience in coaching, mentoring and or staff training Ability to monitor and evaluate quality of service outputs and outcomes Experience of managing and motivating others and supervising professional practice A deep understanding of the needs of people with disabilities, of marginalised groups, persons in vulnerable situations, and the barriers experienced in accessing services Excellent judgement, with flexibility and problem solving abilities Experience in oral presentations and public speaking Knowledge and understanding of data protection obligations Desirable skills, abilities and experience Knowledge of community development Experience in project management Experience in delivering information, advice and advocacy, including representative advocacy services to the public and collaborative practice with other agencies Flexibility of approach and innovative thinking towards project or strategic work Networking skills Experience in facilities management Experience in health and safety management Core and special aptitudes, and skills Effective interpersonal and communication skills Ability to work as part of a management structure Management and delivery of results Leadership and management skills Analysis and decision making skills Administration, organisational and IT skills This is a temporary, part time position, subject to satisfactory completion of a six month probationary period. The period of probation may be extended at the discretion of the Regional Manager. The successful candidate will be available to work 17.5 hours per week. There may be a requirement to work evenings from time to time. Salary: Scale range of €51,249, €52,897, €54,547, €56,197, €56,819, €58,499, €61,648, €63,078, €64,812, €66,361 maximum, €67,295 LSI1, €68,228 LSI2. Salaries calculated on a pro rata basis for part time staff. Incremental Credit: It is expected that all new entrants to South Connacht CIS will be appointed at point one of the salary scale. However, South Connacht CIS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into South Connacht CIS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution minimum 5 percent of salary, employer contribution 7 percent of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age currently 66.
Procurement Officer
* All new entrants will join the organisation at the bottom of the pay scale. Pay increases will be awarded annually subject to satisfactory performance and to the terms of any government agreements. ComReg Overview ComReg is the statutory body responsible for regulating fixed and mobile communications, postal and premium rate services in Ireland. Our mandate is to create a competitive marketplace, to protect and inform consumers, and to encourage innovation. ComReg also manages Ireland’s radio spectrum resource on behalf of the State. We are a professional, multi-disciplinary and diverse organisation, operating in a dynamic digital regulatory environment that is constantly evolving. This will be an exciting time of growth for ComReg, as our mandate expands and we take on new statutory responsibilities arising from EU legislation including: the Network and Information Systems (NIS2) Directive, the Critical Entities Resilience (CER) Directive – addressing cybersecurity and network resilience – together with the EU Data Act and the EU AI Act. While our regulatory role is evolving, our fundamental mission remains the same. ComReg’s mission is to implement effective regulation that supports the delivery of widespread, modern, and resilient digital infrastructure, including communications networks, products, and services which, ultimately, benefit users. Division Overview The Corporate Services Team The Corporate Services Division develops and implements services to support corporate affairs and corporate communications so as to enhance organisational performance and effectiveness. It is a key function, supporting all other Divisions across ComReg in the areas of Human Resources, Health and Safety and Facilities Management, Finance and Procurement, Corporate Governance, Information Technology and Public Affairs and Communications. The Adjudication function is also located in the Corporate Services Division. The Role and Responsibilities Reporting to the Procurement Specialist, the Procurement Officer will help ensure compliance with procurement regulations and best practice across the organisation. While procurement processes are currently decentralised across the various Divisions within ComReg, the Finance & Governance Unit objectives are to ensure that each individual involved in procurement is aware of their responsibilities, can access relevant guidance documentation and templates and adheres to the organisation’s procurement policies and procedures. The Procurement Officer will play an important role in ensuring the Finance & Governance Unit achieves these objectives. Key areas of responsibility for this role will be: *(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.) Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process -https://www.comreg.ie/about/careers/recruitment-faq/ Please Note (1) We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities. Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process. Please Note (2) ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.
Higher Executive Officer
The opportunity: This is an exciting opportunity to join a growing organisation where you can contribute to assure trust and confidence in Ireland’s charity sector. Location: 3 George's Dock, IFSC, Dublin 1. The organisation has a blended working policy which enables staff to work remotely on certain days up to a maximum of two days per week. Travel may be required to regional locations on occasion and when this occurs, appropriate travel and subsistence arrangements will apply. Annual Leave: Annual leave will be 29 days a year. This allowance, which is subject to the usual conditions regarding the granting of annual leave, is on the basis of a five day week and is exclusive of the usual public holidays. Salary scale: Higher Executive Officer Personal Pension Contribution €59,435 - €61,173 - €62,908 - €64,640 - €66,380 - €68,111 - €69,849 - €72,353 - €75,788 After three years satisfactory service at the maximum. After six years satisfactory service at the maximum. Salary scale is correct as at 1 February 2026. New entrants to the public service will commence at the first point on the scale. Different pay and conditions may apply if, immediately prior to appointment, the appointee is already a serving Civil Servant or Public Servant. The rate of remuneration may be adjusted from time to time in line with Government pay policy. General The Charities Regulator is the independent statutory body responsible for registering and regulating charities operating in Ireland. Our key functions include maintaining a public register of charities and ensuring they comply with the Charities Acts. We regulate approximately 11,500 charities registered in Ireland which are run by volunteers called charity trustees also known as board or committee members. It is a complex and diverse sector with charities of varied sizes established for a wide range of purposes including the alleviation of poverty, provision of education, advancement of the arts and the protection of the environment, to name but a few. Employing almost 50 people, our modern city centre office, located in George’s Dock, Dublin 1, is easily accessible by DART, Luas and many bus routes. Benefits of working at the Charities Regulator You will have the opportunity to contribute to our mission which is to regulate the charity sector in the public interest to ensure compliance with charity law and support best practice in the governance and administration of charities. In addition to achieving our vision of a vibrant trusted charity sector that is valued for the public benefit it provides, there are also great benefits to working at the Charities Regulator. Below are just some of the benefits that the Charities Regulator has to offer: • Inclusive and collaborative work environment • Personal development opportunities through employer sponsored academic education, paid study leave and extensive in house training and development programmes • Public sector pay rates, pension benefits and annual leave entitlements • Wellbeing initiatives, health initiatives, employee networking initiatives, confidential employee assistance programme • 35 hours a week of attendance at work. The organisation has a blended working policy which enables staff to work remotely on certain days up to a maximum of two days per week. Applications are assessed based on business needs and the arrangements may be subject to change. • City centre office easily accessible location • Tax saver tickets, Bike to Work Scheme and bike storage onsite • Positive and professional work culture The Charities Regulator is seeking to recruit two roles at Higher Executive Officer level in the Registration and Applications Unit. The work of the Registration and Applications Unit is public facing, wide ranging and varied. It includes: • the provision of information to the public, and registered charities through our contact centre • ensuring the information on the register of charities is accurate and up to date • assessing applications for charitable status • assessing applications for the disposal of property and the appointment of new trustees The Charities Regulator maintains a Register of Charities with over 11,500 charities. One of our strategic goals for 2025 to 2027 is to be the single authoritative source of information on charities in Ireland. To achieve this the Charities Regulator is undertaking several significant strategic projects relating to the Register. The successful candidates will support the delivery of these projects which are central to the regulatory framework of the Charities Regulator, designed to maintain a Register by ensuring every entity on the register is legitimate and operational. The two Higher Executive Officer roles may be involved in project management and or the management of a business unit, ensuring clear identification of roles and responsibilities and managing staff. Additionally, the Charities Regulator is undertaking a programme of digital change. The roles will be involved in the implementation of a new digital platform. The Higher Executive Officers will play a key multifunctional role in supporting the effective delivery of the Charities Regulator’s statutory functions. The duties and responsibilities of the successful candidates will include the following: Strategic and Project support • Improving the accuracy of the Register through strategic project work • Leading or supporting projects as required, ensuring high standards of project management, issue identification, and timely reporting to key stakeholders Key responsibilities • Supporting the Head of the Unit in achieving strategic and business unit annual objectives • Working independently and manage tasks with minimal supervision Operational delivery and service improvement • Ensuring agreed standard operating procedures are maintained through delivery of quality assurance processes • Fostering a culture of continuous improvement by ensuring policies and procedures are innovative, efficient and effective People management • Management of a team including goal setting, performance management, probation and leave management • Development, monitoring and reporting on KPIs Stakeholder Engagement and External liaison • Delivering high quality customer service • Engaging with a range of stakeholders including charities and the general public • The ability to present complex information clearly with strong interpersonal and communication skills • Contributing to the development of guidance documents, webpages and other materials for charities and their trustees Reporting, Analysis and Presentation • Producing recommendations and reports using strong drafting and analytical skills • Demonstrating attention to detail as well as good, fact based judgement and problem solving skills • Working closely with the Legal Affairs Unit on any legal issues that arise in the context of the work within the unit • Developing and compiling high quality management reports on KPI and workflows and briefings for the Board, Chief Executive Officer, Director of Legal Affairs, Registration and Applications and other senior managers as appropriate The above is intended as a guide to the general range of duties and responsibilities associated with both roles and is intended to be neither definitive nor restrictive. It will be subject to periodic review with the post holder. The Charities Regulator retains the right to amend role profile and allocate resources within the Charities Regulator in the most appropriate manner and in accordance with business needs. About you Essential experience, skills, knowledge and qualifications: The Charities Regulator is seeking to appoint individuals who possesses the following, to a level appropriate to the grade of Higher Executive Officer: • A qualification of at least level 8 of the National Framework of Qualifications from a recognised university or other third level institution in a relevant discipline Or • At least 3 years relevant experience in a public facing role or processing high volume of applications Or • At least 3 years relevant experience in gathering and analysing non routine complex information to make recommendations within a regulatory body in a structured, evidence based manner to ensure that decisions are effective, proportionate, and transparent • Experience in leading or contributing and supporting projects, using a project management framework • Experience in people management along with excellent planning, organisation and resource management skills. To include a proven ability to effectively prioritise work to ensure that required tasks are executed promptly and to a high standard • Ability to analyse information, exercise sound judgement and make evidence based recommendations and reports for management decision making • Be a self starter with the ability to work on own initiative • Strong experience in contributing to the drafting, review, and updating of policies, procedures, guidelines, and documentation to ensure compliance and best practice • Ability to organise people and resources to meet defined goals, targets, and operational objectives, while managing fluctuations in workload and service demands • Strong written and verbal communication skills, as evidenced in your application and in comparison to other candidates • Excellent interpersonal skills and the ability to build effective working relationships with colleagues and stakeholders • Strong background preparing high quality reports, presentations, briefing materials, and policy inputs for senior managers and other relevant audiences Desirable requirements • Experience in a front facing role, dealing with the public • Experience in a legal environment and an understanding of legislation • Experience in a regulatory setting • Knowledge of the regulatory, and or charity landscape • Project management qualifications • Data analysis experience for example using data visualisation tools like Power BI • Previous experience working with digital change • Fluency in or a working knowledge of the Irish language is desirable, but not a specific requirement of this post Required competencies Candidates should have all the abilities required of a Higher Executive Officer with the Charities Regulator. In particular, candidates must demonstrate in their applications and during the selection process that they have the following competencies, which are required for the role, by reference to specific achievements and relevant examples in their career to date: • Team leadership • Judgement, analysis and decision making • Management and delivery of results • Interpersonal and communication skills • Specialist knowledge, expertise and self development • Drive and commitment to public service values Please note, for further information regarding each of the above competencies, please review the Public Appointment Service Higher Executive Officer competency framework.
Business and Operations Apprentice
Role Overview: As a Business and Operations Apprentice, you will earn as you learn and gain a recognised qualification alongside practical hands-on experience working for one of a variety of Civil Service organisations. Whether you are school leaver, starting out in your career, looking to upskill, or change career, this apprenticeship may be for you. The comprehensive teaching and learning experience will lay a strong foundation for long-term career growth in the Civil Service. As a Business and Operations Apprentice, you will improve your skills and knowledge in areas such as: • improving operational delivery and business performance, • budgeting and financial management, • providing quality customer service to the public, • project management and evaluating performance, • the use of technology and data to improve processes, • human resources and talent management. Throughout the programme, you will also build your understanding of how public services are delivered, engage with a variety of business functions, and improve your digital and leadership capabilities in a changing world of work. For the English language stream, positions are available in Dublin, Kildare, Laois and Leitrim. Some of the positions available in this competition will provide an opportunity for suitable candidates to develop their Irish skills further, through an Irish language stream in the following locations: Donegal (Gaoth Dobhair) and Galway (Na Forbacha). You will find out more about the Irish language stream later in this booklet. Candidates who successfully complete their apprenticeship will be given the opportunity to continue to develop their career at Executive Officer level, which is the entry grade to junior management in the Civil Service. Why not take this exciting opportunity to join us and to earn while you learn? Who should apply? We are looking for people who are enthusiastic about learning new skills, making positive changes to society, and seeking to kick-start a career in the Civil Service. Are you someone who: • wants to Earn as you Learn, gaining a recognised qualification while working in a supportive environment? • is enthusiastic, adaptable and eager to develop new skills? • holds a strong commitment to public service, with a desire to contribute positively to society? • is a good communicator who enjoys collaborating as part of a team or project group? • is motivated by challenge and driven to overcome obstacles? • is driven to create meaningful, positive change? For the Irish language stream, are you someone who: • is eager to provide Irish language or bilingual services to the public? • wants to develop your Irish language skills? The 26 month Business and Operations apprenticeship programme is designed to be inclusive and accessible, welcoming applicants from diverse backgrounds, experiences, and educational levels. Whatever your individual journey, the apprenticeship is a unique opportunity to grow, contribute and build a meaningful career in the Civil Service. Please note as follows: • The Principal Conditions of Service applicable to the role, including details of salary, and Eligibility to Compete and Certain Restrictions on Eligibility applicable to the role, including citizenship requirements, are accessible in Booklet III of the additional documents on the job listing. • Information on location of vacancies and the General Rules and Regulations Governing Recruitment Competitions held by publicjobs are accessible in Booklet II of the additional documents on the job listing. • Further information about the Civil Service career path, including the grade structure, is accessible on our website EN or GA. • Visit the FAQ page on our website EN or GA for more information about the recruitment process. Essential Requirements: Candidates must, on or before Thursday 30th April 2026: (a) be at least 18 years of age and (b) possess a Leaving Certificate at Level 4 or above; or hold a minimum Level 4 qualification, major award on the National Framework of Qualifications. Applicants who possess a Level 5 qualification or higher are also eligible and encouraged to apply. Candidates must also be able to demonstrate their interest in and motivation for becoming a Business and Operations Apprentice in the Civil Service. During the interview, a candidate’s interest and motivation will be assessed along with the following two capability areas: Evidence Informed Delivery Communicating and Collaborating For further information on the interest and motivation section and the capability areas which will be assessed at interview, please see page 13. In addition to the above, candidates applying for the Irish language stream should satisfy themselves that they have a minimum B1 level of spoken Irish on the Common European Framework of Reference for Languages CEFR using the self assessment grid EN or GA. Candidates should expect to have their spoken Irish assessed as part of the interview stage. Candidates who possess a B2 level or higher of spoken Irish are also eligible and encouraged to apply. Key Duties and Responsibilities: The specific duties of each apprenticeship role will largely be determined by the Civil Service organisation to which you are assigned. However, some duties and responsibilities will be common to all roles, such as: • Attending all scheduled training as part of this apprenticeship • Meeting all progression milestones, and achieve the required certifications as outlined throughout the apprenticeship programme • Completing on the job training • Playing an active role on the team, and participating effectively as a team member in pursuit of team goals • Collaborating effectively with other teams and business units in your organisation to ensure the delivery of high quality work in a timely manner • Being enthusiastic and flexible, results focused with the ability to work independently • Presenting written material in a clear, concise and comprehensive manner • Improving customer service processes and dealing directly with the public to deliver services and initiatives • Participating in organisational activities and contributing new ideas to improve processes • Providing Irish language or bilingual services to the public Irish language stream only • Carrying out any other duties relevant to the role which may be identified from time to time This job description is a guide to the general range of duties of the successful candidate. It is not intended to be definitive or restrictive. Pathway to Executive Officer in the Civil Service: If you successfully complete your Civil Service Business and Operations Apprenticeship, this opens the possibility of a bright future ahead of you as an Executive Officer in the Civil Service. For those Business and Operations apprentices who successfully complete all elements of their 26 month programme and who are on track to achieve the QQI Level 6 NFQ award, you will be given the opportunity to join the Civil Service as an Executive Officer. During the final quarter of the programme, qualifying apprentices will be invited to apply to a specific competition run by publicjobs to be appointed as an Executive Officer. To note, a specific Irish language competition will be run for qualifying apprentices on the Irish language stream. For the Irish language stream, you must also have obtained a minimum B2 level on the CEFR to be eligible for a confined competition for an Irish language Executive Officer position. If successful, you will be appointed as an Executive Officer in the Civil Service, and potentially within the organisation where you have completed your apprenticeship. Salary: €28,814 per year
Business and Operations Apprentice
Role Overview: As a Business and Operations Apprentice, you will earn as you learn and gain a recognised qualification alongside practical hands-on experience working for one of a variety of Civil Service organisations. Whether you are school leaver, starting out in your career, looking to upskill, or change career, this apprenticeship may be for you. The comprehensive teaching and learning experience will lay a strong foundation for long-term career growth in the Civil Service. As a Business and Operations Apprentice, you will improve your skills and knowledge in areas such as: • improving operational delivery and business performance, • budgeting and financial management, • providing quality customer service to the public, • project management and evaluating performance, • the use of technology and data to improve processes, • human resources and talent management. Throughout the programme, you will also build your understanding of how public services are delivered, engage with a variety of business functions, and improve your digital and leadership capabilities in a changing world of work. For the English language stream, positions are available in Dublin, Kildare, Laois and Leitrim. Some of the positions available in this competition will provide an opportunity for suitable candidates to develop their Irish skills further, through an Irish language stream in the following locations: Donegal (Gaoth Dobhair) and Galway (Na Forbacha). You will find out more about the Irish language stream later in this booklet. Candidates who successfully complete their apprenticeship will be given the opportunity to continue to develop their career at Executive Officer level, which is the entry grade to junior management in the Civil Service. Why not take this exciting opportunity to join us and to earn while you learn? Who should apply? We are looking for people who are enthusiastic about learning new skills, making positive changes to society, and seeking to kick-start a career in the Civil Service. Are you someone who: • wants to Earn as you Learn, gaining a recognised qualification while working in a supportive environment? • is enthusiastic, adaptable and eager to develop new skills? • holds a strong commitment to public service, with a desire to contribute positively to society? • is a good communicator who enjoys collaborating as part of a team or project group? • is motivated by challenge and driven to overcome obstacles? • is driven to create meaningful, positive change? For the Irish language stream, are you someone who: • is eager to provide Irish language or bilingual services to the public? • wants to develop your Irish language skills? The 26 month Business and Operations apprenticeship programme is designed to be inclusive and accessible, welcoming applicants from diverse backgrounds, experiences, and educational levels. Whatever your individual journey, the apprenticeship is a unique opportunity to grow, contribute and build a meaningful career in the Civil Service. Please note as follows: • The Principal Conditions of Service applicable to the role, including details of salary, and Eligibility to Compete and Certain Restrictions on Eligibility applicable to the role, including citizenship requirements, are accessible in Booklet III of the additional documents on the job listing. • Information on location of vacancies and the General Rules and Regulations Governing Recruitment Competitions held by publicjobs are accessible in Booklet II of the additional documents on the job listing. • Further information about the Civil Service career path, including the grade structure, is accessible on our website EN or GA. • Visit the FAQ page on our website EN or GA for more information about the recruitment process. Essential Requirements: Candidates must, on or before Thursday 30th April 2026: (a) be at least 18 years of age and (b) possess a Leaving Certificate at Level 4 or above; or hold a minimum Level 4 qualification, major award on the National Framework of Qualifications. Applicants who possess a Level 5 qualification or higher are also eligible and encouraged to apply. Candidates must also be able to demonstrate their interest in and motivation for becoming a Business and Operations Apprentice in the Civil Service. During the interview, a candidate’s interest and motivation will be assessed along with the following two capability areas: Evidence Informed Delivery Communicating and Collaborating For further information on the interest and motivation section and the capability areas which will be assessed at interview, please see page 13. In addition to the above, candidates applying for the Irish language stream should satisfy themselves that they have a minimum B1 level of spoken Irish on the Common European Framework of Reference for Languages CEFR using the self assessment grid EN or GA. Candidates should expect to have their spoken Irish assessed as part of the interview stage. Candidates who possess a B2 level or higher of spoken Irish are also eligible and encouraged to apply. Key Duties and Responsibilities: The specific duties of each apprenticeship role will largely be determined by the Civil Service organisation to which you are assigned. However, some duties and responsibilities will be common to all roles, such as: • Attending all scheduled training as part of this apprenticeship • Meeting all progression milestones, and achieve the required certifications as outlined throughout the apprenticeship programme • Completing on the job training • Playing an active role on the team, and participating effectively as a team member in pursuit of team goals • Collaborating effectively with other teams and business units in your organisation to ensure the delivery of high quality work in a timely manner • Being enthusiastic and flexible, results focused with the ability to work independently • Presenting written material in a clear, concise and comprehensive manner • Improving customer service processes and dealing directly with the public to deliver services and initiatives • Participating in organisational activities and contributing new ideas to improve processes • Providing Irish language or bilingual services to the public Irish language stream only • Carrying out any other duties relevant to the role which may be identified from time to time This job description is a guide to the general range of duties of the successful candidate. It is not intended to be definitive or restrictive. Pathway to Executive Officer in the Civil Service: If you successfully complete your Civil Service Business and Operations Apprenticeship, this opens the possibility of a bright future ahead of you as an Executive Officer in the Civil Service. For those Business and Operations apprentices who successfully complete all elements of their 26 month programme and who are on track to achieve the QQI Level 6 NFQ award, you will be given the opportunity to join the Civil Service as an Executive Officer. During the final quarter of the programme, qualifying apprentices will be invited to apply to a specific competition run by publicjobs to be appointed as an Executive Officer. To note, a specific Irish language competition will be run for qualifying apprentices on the Irish language stream. For the Irish language stream, you must also have obtained a minimum B2 level on the CEFR to be eligible for a confined competition for an Irish language Executive Officer position. If successful, you will be appointed as an Executive Officer in the Civil Service, and potentially within the organisation where you have completed your apprenticeship. Salary: €28,814 per year
Business and Operations Apprentice
Role Overview: As a Business and Operations Apprentice, you will earn as you learn and gain a recognised qualification alongside practical hands-on experience working for one of a variety of Civil Service organisations. Whether you are school leaver, starting out in your career, looking to upskill, or change career, this apprenticeship may be for you. The comprehensive teaching and learning experience will lay a strong foundation for long-term career growth in the Civil Service. As a Business and Operations Apprentice, you will improve your skills and knowledge in areas such as: • improving operational delivery and business performance, • budgeting and financial management, • providing quality customer service to the public, • project management and evaluating performance, • the use of technology and data to improve processes, • human resources and talent management. Throughout the programme, you will also build your understanding of how public services are delivered, engage with a variety of business functions, and improve your digital and leadership capabilities in a changing world of work. For the English language stream, positions are available in Dublin, Kildare, Laois and Leitrim. Some of the positions available in this competition will provide an opportunity for suitable candidates to develop their Irish skills further, through an Irish language stream in the following locations: Donegal (Gaoth Dobhair) and Galway (Na Forbacha). You will find out more about the Irish language stream later in this booklet. Candidates who successfully complete their apprenticeship will be given the opportunity to continue to develop their career at Executive Officer level, which is the entry grade to junior management in the Civil Service. Why not take this exciting opportunity to join us and to earn while you learn? Who should apply? We are looking for people who are enthusiastic about learning new skills, making positive changes to society, and seeking to kick-start a career in the Civil Service. Are you someone who: • wants to Earn as you Learn, gaining a recognised qualification while working in a supportive environment? • is enthusiastic, adaptable and eager to develop new skills? • holds a strong commitment to public service, with a desire to contribute positively to society? • is a good communicator who enjoys collaborating as part of a team or project group? • is motivated by challenge and driven to overcome obstacles? • is driven to create meaningful, positive change? For the Irish language stream, are you someone who: • is eager to provide Irish language or bilingual services to the public? • wants to develop your Irish language skills? The 26 month Business and Operations apprenticeship programme is designed to be inclusive and accessible, welcoming applicants from diverse backgrounds, experiences, and educational levels. Whatever your individual journey, the apprenticeship is a unique opportunity to grow, contribute and build a meaningful career in the Civil Service. Please note as follows: • The Principal Conditions of Service applicable to the role, including details of salary, and Eligibility to Compete and Certain Restrictions on Eligibility applicable to the role, including citizenship requirements, are accessible in Booklet III of the additional documents on the job listing. • Information on location of vacancies and the General Rules and Regulations Governing Recruitment Competitions held by publicjobs are accessible in Booklet II of the additional documents on the job listing. • Further information about the Civil Service career path, including the grade structure, is accessible on our website EN or GA. • Visit the FAQ page on our website EN or GA for more information about the recruitment process. Essential Requirements: Candidates must, on or before Thursday 30th April 2026: (a) be at least 18 years of age and (b) possess a Leaving Certificate at Level 4 or above; or hold a minimum Level 4 qualification, major award on the National Framework of Qualifications. Applicants who possess a Level 5 qualification or higher are also eligible and encouraged to apply. Candidates must also be able to demonstrate their interest in and motivation for becoming a Business and Operations Apprentice in the Civil Service. During the interview, a candidate’s interest and motivation will be assessed along with the following two capability areas: Evidence Informed Delivery Communicating and Collaborating For further information on the interest and motivation section and the capability areas which will be assessed at interview, please see page 13. In addition to the above, candidates applying for the Irish language stream should satisfy themselves that they have a minimum B1 level of spoken Irish on the Common European Framework of Reference for Languages CEFR using the self assessment grid EN or GA. Candidates should expect to have their spoken Irish assessed as part of the interview stage. Candidates who possess a B2 level or higher of spoken Irish are also eligible and encouraged to apply. Key Duties and Responsibilities: The specific duties of each apprenticeship role will largely be determined by the Civil Service organisation to which you are assigned. However, some duties and responsibilities will be common to all roles, such as: • Attending all scheduled training as part of this apprenticeship • Meeting all progression milestones, and achieve the required certifications as outlined throughout the apprenticeship programme • Completing on the job training • Playing an active role on the team, and participating effectively as a team member in pursuit of team goals • Collaborating effectively with other teams and business units in your organisation to ensure the delivery of high quality work in a timely manner • Being enthusiastic and flexible, results focused with the ability to work independently • Presenting written material in a clear, concise and comprehensive manner • Improving customer service processes and dealing directly with the public to deliver services and initiatives • Participating in organisational activities and contributing new ideas to improve processes • Providing Irish language or bilingual services to the public Irish language stream only • Carrying out any other duties relevant to the role which may be identified from time to time This job description is a guide to the general range of duties of the successful candidate. It is not intended to be definitive or restrictive. Pathway to Executive Officer in the Civil Service: If you successfully complete your Civil Service Business and Operations Apprenticeship, this opens the possibility of a bright future ahead of you as an Executive Officer in the Civil Service. For those Business and Operations apprentices who successfully complete all elements of their 26 month programme and who are on track to achieve the QQI Level 6 NFQ award, you will be given the opportunity to join the Civil Service as an Executive Officer. During the final quarter of the programme, qualifying apprentices will be invited to apply to a specific competition run by publicjobs to be appointed as an Executive Officer. To note, a specific Irish language competition will be run for qualifying apprentices on the Irish language stream. For the Irish language stream, you must also have obtained a minimum B2 level on the CEFR to be eligible for a confined competition for an Irish language Executive Officer position. If successful, you will be appointed as an Executive Officer in the Civil Service, and potentially within the organisation where you have completed your apprenticeship. Salary: €28,814 per year
Business and Operations Apprentice
Role Overview: As a Business and Operations Apprentice, you will earn as you learn and gain a recognised qualification alongside practical hands-on experience working for one of a variety of Civil Service organisations. Whether you are school leaver, starting out in your career, looking to upskill, or change career, this apprenticeship may be for you. The comprehensive teaching and learning experience will lay a strong foundation for long-term career growth in the Civil Service. As a Business and Operations Apprentice, you will improve your skills and knowledge in areas such as: • improving operational delivery and business performance, • budgeting and financial management, • providing quality customer service to the public, • project management and evaluating performance, • the use of technology and data to improve processes, • human resources and talent management. Throughout the programme, you will also build your understanding of how public services are delivered, engage with a variety of business functions, and improve your digital and leadership capabilities in a changing world of work. For the English language stream, positions are available in Dublin, Kildare, Laois and Leitrim. Some of the positions available in this competition will provide an opportunity for suitable candidates to develop their Irish skills further, through an Irish language stream in the following locations: Donegal (Gaoth Dobhair) and Galway (Na Forbacha). You will find out more about the Irish language stream later in this booklet. Candidates who successfully complete their apprenticeship will be given the opportunity to continue to develop their career at Executive Officer level, which is the entry grade to junior management in the Civil Service. Why not take this exciting opportunity to join us and to earn while you learn? Who should apply? We are looking for people who are enthusiastic about learning new skills, making positive changes to society, and seeking to kick-start a career in the Civil Service. Are you someone who: • wants to Earn as you Learn, gaining a recognised qualification while working in a supportive environment? • is enthusiastic, adaptable and eager to develop new skills? • holds a strong commitment to public service, with a desire to contribute positively to society? • is a good communicator who enjoys collaborating as part of a team or project group? • is motivated by challenge and driven to overcome obstacles? • is driven to create meaningful, positive change? For the Irish language stream, are you someone who: • is eager to provide Irish language or bilingual services to the public? • wants to develop your Irish language skills? The 26 month Business and Operations apprenticeship programme is designed to be inclusive and accessible, welcoming applicants from diverse backgrounds, experiences, and educational levels. Whatever your individual journey, the apprenticeship is a unique opportunity to grow, contribute and build a meaningful career in the Civil Service. Please note as follows: • The Principal Conditions of Service applicable to the role, including details of salary, and Eligibility to Compete and Certain Restrictions on Eligibility applicable to the role, including citizenship requirements, are accessible in Booklet III of the additional documents on the job listing. • Information on location of vacancies and the General Rules and Regulations Governing Recruitment Competitions held by publicjobs are accessible in Booklet II of the additional documents on the job listing. • Further information about the Civil Service career path, including the grade structure, is accessible on our website EN or GA. • Visit the FAQ page on our website EN or GA for more information about the recruitment process. Essential Requirements: Candidates must, on or before Thursday 30th April 2026: (a) be at least 18 years of age and (b) possess a Leaving Certificate at Level 4 or above; or hold a minimum Level 4 qualification, major award on the National Framework of Qualifications. Applicants who possess a Level 5 qualification or higher are also eligible and encouraged to apply. Candidates must also be able to demonstrate their interest in and motivation for becoming a Business and Operations Apprentice in the Civil Service. During the interview, a candidate’s interest and motivation will be assessed along with the following two capability areas: Evidence Informed Delivery Communicating and Collaborating For further information on the interest and motivation section and the capability areas which will be assessed at interview, please see page 13. In addition to the above, candidates applying for the Irish language stream should satisfy themselves that they have a minimum B1 level of spoken Irish on the Common European Framework of Reference for Languages CEFR using the self assessment grid EN or GA. Candidates should expect to have their spoken Irish assessed as part of the interview stage. Candidates who possess a B2 level or higher of spoken Irish are also eligible and encouraged to apply. Key Duties and Responsibilities: The specific duties of each apprenticeship role will largely be determined by the Civil Service organisation to which you are assigned. However, some duties and responsibilities will be common to all roles, such as: • Attending all scheduled training as part of this apprenticeship • Meeting all progression milestones, and achieve the required certifications as outlined throughout the apprenticeship programme • Completing on the job training • Playing an active role on the team, and participating effectively as a team member in pursuit of team goals • Collaborating effectively with other teams and business units in your organisation to ensure the delivery of high quality work in a timely manner • Being enthusiastic and flexible, results focused with the ability to work independently • Presenting written material in a clear, concise and comprehensive manner • Improving customer service processes and dealing directly with the public to deliver services and initiatives • Participating in organisational activities and contributing new ideas to improve processes • Providing Irish language or bilingual services to the public Irish language stream only • Carrying out any other duties relevant to the role which may be identified from time to time This job description is a guide to the general range of duties of the successful candidate. It is not intended to be definitive or restrictive. Pathway to Executive Officer in the Civil Service: If you successfully complete your Civil Service Business and Operations Apprenticeship, this opens the possibility of a bright future ahead of you as an Executive Officer in the Civil Service. For those Business and Operations apprentices who successfully complete all elements of their 26 month programme and who are on track to achieve the QQI Level 6 NFQ award, you will be given the opportunity to join the Civil Service as an Executive Officer. During the final quarter of the programme, qualifying apprentices will be invited to apply to a specific competition run by publicjobs to be appointed as an Executive Officer. To note, a specific Irish language competition will be run for qualifying apprentices on the Irish language stream. For the Irish language stream, you must also have obtained a minimum B2 level on the CEFR to be eligible for a confined competition for an Irish language Executive Officer position. If successful, you will be appointed as an Executive Officer in the Civil Service, and potentially within the organisation where you have completed your apprenticeship. Salary: €28,814 per year
Business and Operations Apprentice
Role Overview: As a Business and Operations Apprentice, you will earn as you learn and gain a recognised qualification alongside practical hands-on experience working for one of a variety of Civil Service organisations. Whether you are school leaver, starting out in your career, looking to upskill, or change career, this apprenticeship may be for you. The comprehensive teaching and learning experience will lay a strong foundation for long-term career growth in the Civil Service. As a Business and Operations Apprentice, you will improve your skills and knowledge in areas such as: • improving operational delivery and business performance, • budgeting and financial management, • providing quality customer service to the public, • project management and evaluating performance, • the use of technology and data to improve processes, • human resources and talent management. Throughout the programme, you will also build your understanding of how public services are delivered, engage with a variety of business functions, and improve your digital and leadership capabilities in a changing world of work. For the English language stream, positions are available in Dublin, Kildare, Laois and Leitrim. Some of the positions available in this competition will provide an opportunity for suitable candidates to develop their Irish skills further, through an Irish language stream in the following locations: Donegal (Gaoth Dobhair) and Galway (Na Forbacha). You will find out more about the Irish language stream later in this booklet. Candidates who successfully complete their apprenticeship will be given the opportunity to continue to develop their career at Executive Officer level, which is the entry grade to junior management in the Civil Service. Why not take this exciting opportunity to join us and to earn while you learn? Who should apply? We are looking for people who are enthusiastic about learning new skills, making positive changes to society, and seeking to kick-start a career in the Civil Service. Are you someone who: • wants to Earn as you Learn, gaining a recognised qualification while working in a supportive environment? • is enthusiastic, adaptable and eager to develop new skills? • holds a strong commitment to public service, with a desire to contribute positively to society? • is a good communicator who enjoys collaborating as part of a team or project group? • is motivated by challenge and driven to overcome obstacles? • is driven to create meaningful, positive change? For the Irish language stream, are you someone who: • is eager to provide Irish language or bilingual services to the public? • wants to develop your Irish language skills? The 26 month Business and Operations apprenticeship programme is designed to be inclusive and accessible, welcoming applicants from diverse backgrounds, experiences, and educational levels. Whatever your individual journey, the apprenticeship is a unique opportunity to grow, contribute and build a meaningful career in the Civil Service. Please note as follows: • The Principal Conditions of Service applicable to the role, including details of salary, and Eligibility to Compete and Certain Restrictions on Eligibility applicable to the role, including citizenship requirements, are accessible in Booklet III of the additional documents on the job listing. • Information on location of vacancies and the General Rules and Regulations Governing Recruitment Competitions held by publicjobs are accessible in Booklet II of the additional documents on the job listing. • Further information about the Civil Service career path, including the grade structure, is accessible on our website EN or GA. • Visit the FAQ page on our website EN or GA for more information about the recruitment process. Essential Requirements: Candidates must, on or before Thursday 30th April 2026: (a) be at least 18 years of age and (b) possess a Leaving Certificate at Level 4 or above; or hold a minimum Level 4 qualification, major award on the National Framework of Qualifications. Applicants who possess a Level 5 qualification or higher are also eligible and encouraged to apply. Candidates must also be able to demonstrate their interest in and motivation for becoming a Business and Operations Apprentice in the Civil Service. During the interview, a candidate’s interest and motivation will be assessed along with the following two capability areas: Evidence Informed Delivery Communicating and Collaborating For further information on the interest and motivation section and the capability areas which will be assessed at interview, please see page 13. In addition to the above, candidates applying for the Irish language stream should satisfy themselves that they have a minimum B1 level of spoken Irish on the Common European Framework of Reference for Languages CEFR using the self assessment grid EN or GA. Candidates should expect to have their spoken Irish assessed as part of the interview stage. Candidates who possess a B2 level or higher of spoken Irish are also eligible and encouraged to apply. Key Duties and Responsibilities: The specific duties of each apprenticeship role will largely be determined by the Civil Service organisation to which you are assigned. However, some duties and responsibilities will be common to all roles, such as: • Attending all scheduled training as part of this apprenticeship • Meeting all progression milestones, and achieve the required certifications as outlined throughout the apprenticeship programme • Completing on the job training • Playing an active role on the team, and participating effectively as a team member in pursuit of team goals • Collaborating effectively with other teams and business units in your organisation to ensure the delivery of high quality work in a timely manner • Being enthusiastic and flexible, results focused with the ability to work independently • Presenting written material in a clear, concise and comprehensive manner • Improving customer service processes and dealing directly with the public to deliver services and initiatives • Participating in organisational activities and contributing new ideas to improve processes • Providing Irish language or bilingual services to the public Irish language stream only • Carrying out any other duties relevant to the role which may be identified from time to time This job description is a guide to the general range of duties of the successful candidate. It is not intended to be definitive or restrictive. Pathway to Executive Officer in the Civil Service: If you successfully complete your Civil Service Business and Operations Apprenticeship, this opens the possibility of a bright future ahead of you as an Executive Officer in the Civil Service. For those Business and Operations apprentices who successfully complete all elements of their 26 month programme and who are on track to achieve the QQI Level 6 NFQ award, you will be given the opportunity to join the Civil Service as an Executive Officer. During the final quarter of the programme, qualifying apprentices will be invited to apply to a specific competition run by publicjobs to be appointed as an Executive Officer. To note, a specific Irish language competition will be run for qualifying apprentices on the Irish language stream. For the Irish language stream, you must also have obtained a minimum B2 level on the CEFR to be eligible for a confined competition for an Irish language Executive Officer position. If successful, you will be appointed as an Executive Officer in the Civil Service, and potentially within the organisation where you have completed your apprenticeship. Salary: €28,814 per year
