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Sort by: relevance | dateTelemarketing Team Lead
Details of the role WE DO NOT DO ANY COLD CALLING. At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you! The central responsibilities of this role are; Team Leadership - Ensure personal and team KPI’s are kept at the required levels at all times to ensure organisation KPI’s are achieved. Lead, mentor and develope team members by using all the people development tools provided and in accordance with our values Telemarketing - Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Telemarketing Team Lead to complete 80+ calls per day whilst ensuring that team ‘Call Quality’ is improved and then maintained through continuous call listening both live and recorded calls and provide developmental feedback to team members on a weekly basis. Diary Management – ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date. Brand Ambassado r - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years. The OTE for this position is circa 30K - 40K This role is based in our Contact Centre team in our Portadown Office in Craigavon. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you. Job Types: Permanent, Full-time Base Salary: £30,000 Additional pay: Work Location: In person
Clinic Coordinator
Want to know more? At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you! Based in Eyre Square - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Galway Hearing Centre team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success. The central responsibilities of this role are; Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Galway and greater area. Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Galway area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous. Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years. There is a basic salary of €30,000, plus commission, giving On Target Earnings of circa 40K per annum. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you. Job Types: Permanent, Full-time OTE for this role are: €30,000 - €40,000 per year Benefits:
Clinic Coordinator
About the role At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you! Based in our Ballymena Clinic - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Ballymena Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success. The central responsibilities of this role are; Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Ballymena area. Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Ballymena area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous. Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years. There is a basic, and commission, giving On Target Earnings of circa 30K per annum. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you. Job Types: Permanent, Full-time OTE for this role are: £25,000 - £30,000 per year Benefits:
Business Case Officer
Main Purpose of Job
Administrative Assistant
A reserve list may be made from this recruitment, from which appointments may be made within the next 12 months across all services areas. Main Purpose of Job The postholder will provide a comprehensive range of administrative and clerical support to a nominated service area in accordance with procedures and guidelines. Duties and Responsibilities • Support the service through the provision of efficient and effective administration support to include producing reports and general correspondence, dealing with enquiries, filing, recording information and processing data. • Screen, redirect and deal with correspondence for example, incoming telephone calls, emails, and deal with enquiries in relation to all key areas of work within the department. • Provide administrative support as directed in relation to specific reports or projects. • Liaise with other departments within the Council to ensure all administrative and financial matters are dealt with efficiently and effectively. • Organise meetings and events e.g., scheduling, issuing invitations, establishing numbers attending, booking suitable accommodation, venue, food etc. • Attend and provide support for meetings and working groups, including preparing agendas, taking minutes, producing timely, accurate written records in the form of notes and minutes as instructed and within agreed timescales. This duty will require attendance in person at alternating venues between Fermanagh and Omagh with evening hours subject to service needs. • Ensure that the Council’s procurement procedures are adhered to in respect of raising of purchase orders and associated expenditure in relation to a range of service area functions. Check invoices, claim forms and process accounts for payment. • Provide research and administrative support for service area programmes of work and projects as required. • Make optimum use of Information Technology in the production of all letters, reports, papers, and research and in carrying out the range of duties attached to the service. • Assist in developing and implementing appropriate management information systems for the assigned service areas and ensure that all relevant data is accurately recorded. • Provide administrative and customer support to other areas in the Directorate and assist with reception on a cover basis as required. General • To comply fully with all Health and Safety at Work legislation in accordance with the Council’s Health and Safety at Work policy and all associated procedures and guidance. • To comply with all the Council’s Policies and Procedures including the Employee Code of Conduct and the Employee and Councillor Working Relationship Protocol. • To promote the Council’s equal opportunities policies and avoid all forms of discrimination as an employer and a service provider. • To implement all Financial and Procurement policies and procedures. • To comply with employee responsibility in relation to all records held, created or used as part of the Council’s business. All records, paper or electronic, are public records and accessible by the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and the Data Protection Act 1998. • Undertake the duties of the post at all times in a manner that enhances and promotes the positive image of Fermanagh and Omagh District Council. • The above list should not be seen as an exhaustive list of duties and the postholder will be expected to undertake other relevant duties, as required, consistent with the level of the post. The postholder will be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation. The above list should not be seen as an exhaustive list of duties, and the postholder will be expected to undertake other relevant duties, as required. Essential Criteria Possess a minimum NVQ Level III qualification or equivalent and one year relevant experience within an office environment OR In the absence of a qualification applicants must hold a minimum two years relevant experience within an office environment Relevant experience must include evidence of: a) Administrative experience in an office environment. b) Communicating with a range of internal and external stakeholders both orally and in written format. c) Working on own initiative and as part of a team. d) Ability to cope under pressure and work to deadlines. Competency in the use of Information Technology for administration purposes e.g., Email, Microsoft Office Packages i.e. Word, Excel, Access, PowerPoint Access to transport to meet the needs of the post Salary Scale 4; SCP 9-13; £27,254 - £29,064 per annum The postholder will be paid monthly into their bank or building society account. Employment of People with Convictions The Council’s policy on Employment of People with Convictions and A Code of Practice is available to all applicants to download under related documents. The level of check required is a basic disclosure. A criminal record will not necessarily be a bar to obtaining a position. Fermanagh and Omagh District Council complies fully with Access NI’s Code of Practice regarding the correct handling, use, storage, retention and disposal of Disclosure Applications and Disclosure information. We also comply fully with our obligations under the General Data Protection Regulation and other relevant legislation pertaining to the safe handling, storage, retention, and disposal of Disclosure information. Access NI Code of Practice can be obtained from www.accessni.gov.uk . Once the retention period has elapsed, the HR service will ensure that any disclosure information is immediately destroyed by secure means. Access NI have published a Privacy Notice on the Department of Justice website which can be found at https://www.justice-ni.gov.uk/publications/ani-privacy General A relevant test or assessment may be required as part of the selection process. A reserve list may be made from this recruitment from which appointments may be made within the next 12 months across all services areas. The appointment will be subject to: a) Satisfactory references from two referees (one of which should be from the present or previous employer). b) The terms and conditions of employment of Fermanagh and Omagh District Council. c) A satisfactory standard of attendance, conduct and performance in carrying out the duties of the post. d) The satisfactory completion of a probationary period of six months and an interim probationary period of three months. e) A satisfactory receipt of a Basic Access NI Disclosure Certificate. f) The terms of the Northern Ireland Local Government Pension Scheme. g) The production of evidence of educational and or professional qualifications as listed on the Application Form. h) A medical report by the Council’s Medical Examiner which confirms fitness for employment in the position.
Showroom Host
Are you a welcoming and committed individual who would play the part in delivering an unrivalled customer experience? Do you excel at customer service and create a warm and welcoming atmosphere with great communication? The ideal person will have/be: If you believe you can demonstrate these skills, please click the Apply button and if successful, we can offer an outstanding career opportunity. If you prefer, please send your CV to applications@agnews.co.uk. In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.
Technician
Are you an experienced/fully qualified Technician, passionate about delivering the best service? Do you have the skills to effectively diagnose mechanical issues ensuring high levels of customer satisfaction? The main purpose of the Technician role is to repair and service the range of products in accordance with manufacturer work specifications, ensuring each customer is treated as individual, with care and respect. The ideal person will have/be: If you believe you can demonstrate these skills, please click the Apply button and if successful, we can offer an outstanding career opportunity. If you prefer, please send your CV to applications@agnews.co.uk. In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.
Retail Outlets Crew
The Retail Outlets offer our customers a Titanic inspired experience, which is unique and memorable.Our Crew are a vital part of delivering this unforgettable experience. The Retail Outlets Crew are responsible for ensuring our customers have a pleasant and enjoyable visit with 5-star customer service. You will be responsible to greeting our guests in our outlets, assisting guests, and serving them at the tills, as well as always ensuring we have excellent standards, and all items are fully stocked.
Board Secretary
SALARY RANGE £46,142.00 - £52,413.00 pro rata for part time hours, which equates to £26,188.70 - £29,747.92 per annum (Level 5). LEAVE ENTITLEMENT The annual leave entitlement for the post is 24 days plus 12 statutory holidays pro rata for part time employees. PURPOSE Following a comprehensive review of Woven’s Governance functions, a Continuous Improvement Plan has been developed and requires experienced support to accelerate implementation. In addition, Woven is finalising plans for a subsidiary housing focused business which will also need initial startup governance support. This 1-year part-time fixed term contract Board Secretary role will revise, design and produce Woven’s best practice policy, procedure, and process governance documents. SCOPE OF WORK: The role will work closely with the Chief Executive, Director of Governance, People and Culture, the Corporate Leadership Team and Board to design, produce and implement best practice governance processes and documents, which include policies, procedures, board and committee terms of reference, scheme of delegations and other key governance documents which ensure compliance with Woven’s rules and codes of governance and conduct. The role will also support the development of governance, policy, procedural and assurance in Woven’s Subsidiary business. The work plan for this role requires the following key outcomes to be delivered within the 1-year fixed term contract: • Review, modernise, and simplify the Board and Committee Terms of Reference so that they are aligned to the agreed Governance structure, and Chair’s Continuous Improvement Action Plan, which provides clarity of remit, responsibilities and delegated authorities for Members and Officers. • Develop a scheme of delegated authority approved by Board. • Develop a framework of governance, best practice strategies, and policies including EDI and mergers. • Modernise Board and Committee meetings administration, which utilises technology, and provides greater clarity on meeting decisions and discussions, easy development of Committee Chair’s summary, tracking of actions and a forward planning Board and Committee workplan. • Develop full Board Member recruitment and induction processes which comply with governance policies, including succession, recruitment, induction and development, and shareholding. • Review all required Governance registers including declarations and conflicts of interest, tenure, shareholding to ensure compliance is monitored, and information provides an effective oversight for reporting progress and future actions. • Advise and support the development of a best practice control assurance framework aligned to regulatory standards and plan for emerging regulatory changes. • Support the collation of Board Member and meeting information to enable the development of Woven’s website to include key governance, including pen portraits, declarations of interest and meeting summaries. Where appropriate these outcomes will be delivered for both Woven and its new subsidiary company. The delivery of these outcomes must support, and effectively deliver, Board’s annual Board Effectiveness Review and must therefore be compliant with this requirement in Board’s chosen Code of Governance (NIFHA 2023). This list should not be regarded as an exhaustive list, and the post holder will be expected to deliver other duties relevant and appropriate to this post. Job work environment • This is a temporary 1-year fixed term role which will be measured on specific project outcomes. Although some office presence will be needed, this role can be primarily delivered through remote, home or hybrid working. • The Board Secretary role will be built around the timetable for meetings and work necessary to prepare for and deliver those meetings, and follow up work and actions. As such whilst the role is based on 21 hours per week, it is possible that the post holder may work flexibly in delivering those hours, subject to the required outcomes being met. • The post holder may be required to occasionally attend meetings out of normal hours, such as Board or Committee meetings to meet the needs of the role. Mileage where applicable will be reimbursed through Woven’s Travel and Expenses Policy. • This role requires interaction with the Executive Leadership Team, Board and other stakeholders as required. Within Woven we expect our permanent and temporary employees to: • ensure that no religious, political or sexual discrimination, intimidation or harassment or obscene behaviour occurs within the Association. • perform any other reasonable duties as directed by line management. • be fully aware of and actively comply with the Association’s policies and procedures relevant to their own responsibilities and to corporate policies and procedures including equality, health and safety and GDPR. REQUIRED CRITERIA FOR POST A relevant Governance qualification to Level 4 and 2 years experience gained within the last 5 years working in a governance role in the Housing sector OR 3 years governance experience gained within the last 5 years working in the Housing sector Demonstrate experience of communicating and engaging effectively with Senior Leaders and Board Members. Demonstrate experience of developing governance policies, procedures and guidelines, and reporting to Senior Leaders and Board on governance compliance. Demonstrate evidence of writing and presenting high quality reports to senior leaders and Board. Demonstrate experience of working in a regulated environment, including knowledge of the Housing Sector. Demonstrable experience of dealing effectively with matters of a sensitive and confidential nature. Demonstrate experience of, and proficiency in, using Microsoft Office applications including Word, Excel, Outlook, PowerPoint and MS Teams or SharePoint. Demonstrate experience of working with, and developing, Board document management software. SKILLS AND ABILITIES may be tested at interview Excellent organisational skills, including the ability to manage time, prioritise workload effectively, and work on several projects simultaneously. Excellent interpersonal and relationship building skills with the ability to communicate effectively at all levels. Ability to make decisions and implement changes, following detailed analysis and interpretation of data and statistics. Project management skills with an ability to think analytically, anticipate obstacles and think ahead using analytical techniques to identify several solutions. Ability to challenge and influence others, including more senior colleagues and stakeholders, to ensure that the right outcomes are achieved. An ability to provide, receive, convey, and present information in a straightforward way.
Evening Supervisor
Main purpose of the role: Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times. The ideal candidate will have/be: Minimum 1 years€,, experience in a customer service facing role Excellent communication skills The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure The ability to organise work, delegate responsibilities and support team members in the store Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace Liaise with the day management/supervisors on any changes to layouts and ensure changes are correctly implemented Set the standard for other employees in relation to rotation, merchandising and facing off Assist in the induction, training and development of employees Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working
