Engineering Services Management apprentice jobs
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Job Opportunity Service Manager Ardeen Cheshire Services Shillelagh, Co. Wicklow Full Time (37 hours per week) Permanent Contract The Role: We are currently seeking a Service Manager/Person in Charge to oversee, lead, and develop our service in Shillelagh, County Wicklow, while ensuring the delivery of a safe and high-quality service. Operating within a social model of disability, you will be responsible for ensuring that the highest standards of care are provided to meet the physical, psychological, and social needs of individuals with physical and neurological disabilities accessing the service. Your role will involve building and maintaining relationships with individuals based on respect, equality, and promoting their independence. You will offer professional leadership to the frontline care support team. It is essential that all work is carried out in alignment with Cheshire Ireland’s values, ethos, and standards. Who we require: The ideal candidate will be a motivated, dynamic leader with strong leadership abilities, capable of positively influencing individuals and events, fostering a culture of understanding and trust, and building team spirit. Additionally, the successful candidate will: • Hold a third-level degree in a relevant field. • Possess a management qualification. • Have at least 3 years of line management or significant supervisory experience in the disability or broader personal social services sector. • Have experience delivering training to staff at all levels. • Be able to demonstrate strong, evidence-based decision-making skills. • Be computer literate, with proficiency in Microsoft Word and Outlook. • Have the necessary documentation to work and reside in the Republic of Ireland. • Hold a full, clean driving license and be willing to travel to other Cheshire services, family homes for assessments, and work outside of normal hours as required. • Be fluent in both spoken and written English. • Have excellent interpersonal and communication skills, both verbal and written. • Be able to maintain composure in challenging situations. • Demonstrate awareness of current developments in inclusion and individualisation in Ireland and internationally. • Understand best practices in providing person-centred services and be sensitive to the challenges faced by individuals with physical disabilities and neurological conditions. • Possess a thorough knowledge of HIQA national standards as they relate to adults with physical disabilities. Salary Range: €54,123.11 to €66,077.75 Closing Date: 23rd of September @ 5pm Cheshire Ireland is an equal opportunities employer. All successful candidates will be subject to vetting by the Garda Vetting Unit. www.cheshire.ie Company Reg No: 20165 Reg Charity No: CHY 5484 Charities Regulator No: 20008321
Technical Customer Service Associate
Are you a tech-savvy communicator with a passion for customer service? Do you thrive in fast-paced environments where every interaction makes a difference? Ready to grow your career with one of Ireland’s leading ICT providers? Join a Legacy of Innovation Our client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service. They are currently seeking a Technical Customer Service Associate to join their Network Operations and Customer Support Centre in Enniscorthy, Co. Wexford . As the first point of contact for support queries, you’ll play a key role in delivering exceptional customer experiences through effective communication, service coordination, and technical problem-solving. You’ll also contribute directly to business insights by generating reports that support service performance tracking, invoicing, and operational planning. This is a fantastic opportunity to build your career in a structured ICT environment with clear growth paths in customer service, service delivery, and technical support. What You’ll Be Doing
Service Manager
Purpose of Role To manage and develop a high-quality service which meets the needs and aspirations of the people we support. To provide leadership to the staff team(s). To be responsible for ensuring current and newly referred individuals receive high-quality person-centred support. To provide direct support to the people we support, to staff and volunteers and promote best practice. Main Responsibilities Management and Leadership • Assume full responsibility and accountability for the day-to-day management of the service and act as the “Person in Charge”. • Be responsible for the delivery of all aspects of a high-quality service ensuring it is compliant with internal procedures and external regulatory requirements. • Provide leadership and act as a role model to all staff, ensuring that the strategic aims of Positive Futures are communicated and realised in the work that is delivered within the service. • Promote a culture that values diversity and respect in the workplace. • Ensure mechanisms are in place to keep staff up to date with relevant legislation, regulation and Government policy. This means that team(s) understand and work within the requirements of relevant legislation and regulation. • Act as the key point of contact for the people we support and their family members, multi-disciplinary teams and other professionals. • Monitor the quality of the service in line with policy and regulation, to include developing and reviewing Quality Improvement Plans. • Ensure staffing is at the agreed levels. • Participate in external “case management” reviews as required. • Take part in the on-call rota as required. Professional • Be responsible for the co-ordination, assessment, planning, implementation and review of standards of care for the people we support according to organisational standards and Health Information and Quality Authority (HIQA) Standards for Residential Services for Children and Adults with Disabilities. • Ensure own practice is in accordance with any relevant professional guidelines, organisational and national policies, protocols, guidelines and current legislation. • Manage own workload in accordance with the needs of the post. • Encourage evidence-based practice. • Maintain professional standards in relation to confidentiality, ethics and legislation. • Lead and implement change, with particular reference to recommendations relevant to the service. • Seek advice and assistance from your manager with matters that prove to be beyond the scope of your professional competence in line with principles of best practice and good governance. • Observe, report and take appropriate action on any matter which may be detrimental to the people we support’s care or wellbeing / may be inhibiting the efficient provision of care and support. • Have a working knowledge of the HIQA Standards as they apply to the role, for example, hygiene standards. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient service. • Engage in continuing professional development by keeping up to date with relevant literature, recent research and new developments in management and practice and in the area of intellectual disability / autism and to attend staff study days as considered appropriate. • Ensure the necessary administrative records and reporting arrangements are maintained and contribute to quality assurance by assisting in data collection. • Adhere to relevant policies in relation to the care and safety of any equipment supplied for the fulfilment of duties. • Ensure that equipment used for the “care” of the people we support is maintained to an appropriate standard. • Ensure compliance with legal requirements, policies and procedures affecting the people we support, staff and other service matters. Organisational Development / Growth • Create growth plans and implement strategies to achieve these plans. • Take lead responsibility for specific growth initiatives and referrals to the service. • Proactively engage with the HSE and other relevant bodies to develop mutually beneficial professional relationships. • Raise awareness of Positive Futures’ work and the options and opportunities it can offer the people we support. Staff and Volunteers • Oversee the management of all staff and volunteers in the service, ensuring they are recruited, trained and competent in their roles, and leave the organisation in line with Positive Futures’ policies and procedures. • Ensure all staff are fully inducted into their role and are supported and enabled to perform their role. • Manage the performance of staff through setting clear expectations of the role and responsibilities for each position in line with the plans for the service and the overall strategy of the organisation. • Ensure that staff have the required skills and knowledge to fulfil their roles effectively through coaching, mentoring and supervision. Put in place development plans to address any skills deficit and assess progress. • Have overall responsibility for ensuring staff complete the required training in line with internal and regulatory requirements. • Identify staff learning and development needs based upon Person Centred Supervision and direct observation of staff and ensure these are met in order that staff are competent in their roles and equipped to respond to the needs of the people we support. • Coordinate and participate in team meetings as appropriate, communicating and working in co-operation with other team members. • Ensure that effective communication, administrative, information and technology systems are in place and that these are maintained, reviewed, and developed in order to enable all staff to use these systems when fulfilling their duties. • Encourage effective two-way communication between staff in the service and the wider organisation e.g. by attending Service Team Meetings and encouraging all staff to contribute to the Joint Consultative Committee. • Provide leadership and direction to staff in the use of person-centred thinking tools and person-centred approaches to ensure that the people we support have full and valued lives. • Take part in Person Centred Supervision and Appraisal with your line manager and to carry these out with relevant staff. • Apply confirmation in post (probation) and performance management procedures and oversee decisions regarding ongoing employment of staff. • Positively promote volunteering within the service, be familiar with volunteer processes and encourage volunteers in their role. The People We Support • Listen to the individual’s wishes and support the person to advocate for themselves. • Form a positive relationship with the people supported. • Ensure that the people we support, and others are treated with dignity and respect. • Encourage people to make decisions based upon informed choice and speak up for themselves, whilst recognising their responsibilities. • Oversee the co-ordination of support planners (rosters) within the service. • Oversee medication management and recording. • Promote and encourage the involvement of the people we support in the everyday management and delivery of the service and the wider organisation. • Communicate verbally and/or in writing results of assessments, support plans and recommendations to the team and relevant others. • Plan “move on” or “exit” of individuals between services as appropriate. • Oversee the assessment, planning, co-ordination and review of person-centred support plans. • Carry out audits of the people we support to include financial, health and safety, person centred plans, medication. Health and Safety / Risk Management • Lead the integration of risk management and controls in the service, escalating reports of any risk and considering mitigating actions as required. This includes regular review and updating of the risk register. • Comply with risk management policies, standards, processes, procedures and guidance, as applicable to your role. • Ensure that staff are aware of any risks and controls in the workplace, and of how to report any risk concerns, issues or problems as and when required. • Be aware of and enforce Health and Safety Regulations applicable to the working environment and adhere to same in the service. • Ensure that incidents are reported as required and maintain records of these relating to the people we support, staff, and others as appropriate. • Act as the point of escalation for people we support, family members, multi-disciplinary teams and others. Finance • Ensure that the service is resourced appropriately and expenditure controlled in line with budget requirements. • Have overall responsibility for managing the service budget in line with the organisation’s policies and procedures. • Actively engage in budget preparations for the service each year. • Identify and implement efficiency savings as part of effective budget management. • Oversee the management and recording of people’s financial affairs ensuring that the people we support access all State benefits that they are entitled to. Other • Work in a way that treats everyone equally and fairly. • Work to a good standard in line with statutory and regulatory requirements and Positive Futures’ Policies and Procedures. • Promote Positive Futures’ Mission, Values and Code of Conduct in all areas of your work. • Adhere to any relevant Code of Conduct and Ethics as required. • Accurately maintain and store records within the service ensuring the confidentiality of the people we support. • Be responsible for records management in the service ensuring that all records are maintained in an efficient and professional manner in accordance with data protection. • Read, understand and follow policy, keeping aware of new policies and policy changes and contribute to policy development as appropriate. • Use ICT systems in order to carry out the duties of the post. • Represent Positive Futures, as appropriate, to include participation in special interest / working groups. Develop and maintain positive professional working relationships with funders, key individuals and agencies in the interests of the people we support. • Undertake and assist on ad hoc projects as and when required. There may be occasions when the job holder is required to fulfil some duties outside of normal working hours and flexibility is therefore essential. All Positive Futures’ staff are expected to have regular contact with the people we support. This means that we are available to them so that their views and aspirations are made clear and are kept at the forefront of our work. This Job Profile is not restrictive, and the job holder may be required to undertake any other duties and responsibilities as may be directed by their Line Manager. All of the above duties must be carried out in line with the Policies and Procedures of the organisation. The Chief Executive must be contacted in the event of all media enquiries. There may be other duties from time to time as Positive Futures may reasonably require. How do I apply for this job? Complete an application form online stating how you meet the following criteria for this job in the shortlisting section of the application form. We will use this shortlisting section to decide whether to invite you to an interview. To apply for this role, you MUST have: A minimum of 3 years’ relevant experience in an operational management capacity, which must include the supervision of staff / volunteers and financial management. Hold an accredited qualification in social care, allied health or related field, registered with the appropriate professional body. Hold an accredited qualification in health or social care management. A full driving licence with access to a car insured for business purposes. Pay 01 € 54,548.00 02 € 55,848.00 03 € 57,435.00 04 € 60,415.00 05 € 62,197.00 06 € 64,415.00 07 € 66,642.00 Holidays The person appointed will be entitled to 25 days’ leave per annum increasing by one day for each complete annual leave year worked to a maximum of 30 days. The person will also be entitled to 10 designated public holidays. Entitlements are shown based on full-time hours and will be adjusted on a pro rata basis for part-time staff. Positive Futures recognises the following 10 designated public holidays: New Year’s Day, St Brigid’s Day, St Patrick’s Day, Easter Monday, Early May Bank Holiday, June Bank Holiday, August Bank Holiday, October Bank Holiday, Christmas Day, and St Stephen’s Day. Pension We offer a contributary pension scheme - we pay 4% for eligible staff alongside your contribution of 5%. Financial Well Being Salary Finance is our financial wellbeing provider, offering financial education including budgeting tips and tools, videos and webinars. Eligible staff will also have access to savings accounts and loans.
Management Accountant
We currently have a vacancy for a Management Accountant to join our team in our Head Office in Dublin 8. The successful candidate will report to the Financial Controller and be a key member of the finance team in a growing organisation. This is an exciting opportunity for a suitably experienced person to make a significant contribution to the achievement of ALONE’s vision and strategic goals. The successful candidate will assist in the financial management, financial administration and financial operation of organisation. Responsibilities The closing date for applications is Friday 19th of September 2025 CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Maintenance Electrician
· Permanent position available based in Limerick with opportunity to work on the delivery of a large & prestigious project · To build your career by assisting in the delivery of ‘leading edge’ engineering projects. · To work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the required quality standards. · To benefit from Kirby’s Career Development Programmes that will enhance your leadership capability. · To work with the best. To be considered you will have the following: · Candidates should have a trade background in Electrical services. · Minimum of 3 years’ experience in large scale industrial, Pharmaceutical, Life Sciences or Data Center projects. · Will have a current and up to date safe pass, manual handling, working at heights · Would be advantageous to possess abrasive wheels cert What Kirby look for in their employees: · Excellent communicator/strong interpersonal skills · Planner/Organised · Influencer · Conscientious · Decisive and action oriented · Team player · Attentive to detail and record keeper · Results oriented with the resilience to work under pressure
HV Site Supervisor
Permanent position available with a considerable portfolio of works for the next 5+ years.
Electricians
· Permanent position available based in Tralee with opportunity to work on the delivery of a large & prestigious project · To build your career by assisting in the delivery of ‘leading edge’ engineering projects. · To work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the required quality standards. · To benefit from Kirby’s Career Development Programmes that will enhance your leadership capability. · To work with the best. To be considered you will have the following: · Candidates should have a trade background in Electrical services. · Minimum of 3 years’ experience in large scale industrial, Pharmaceutical, Life Sciences or Data Center projects. · Will have a current and up to date safe pass, manual handling, working at heights · Would be advantageous to possess abrasive wheels cert What Kirby look for in their employees: · Excellent communicator/strong interpersonal skills · Planner/Organised · Influencer · Conscientious · Decisive and action oriented · Team player · Attentive to detail and record keeper · Results oriented with the resilience to work under pressure
Maintenance Fitter
About the Role: As a Maintenance Fitter, you will be joining a dynamic team responsible for the mechanical maintenance and improvement of plant, processes, and equipment. Your role will include the operation of site utilities and facilities, with a focus on identifying opportunities for improvements. You will work closely with the Maintenance Engineer and Quality Engineers to ensure the Preventative Maintenance (PM) program is up to date. Key Responsibilities:
Business Change & Insights Manager
Remuneration The Salary scale for the post is: Grade VIII The Salary scale for the post (as at 01/08/2025) is: €82,258 - €82,997 - €86,243 - €89,502 - €92,736 - €95,983 - €99,213 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post Technology & Transformation currently have a number of offices throughout Ireland and it is expected that the successful candidate will work from one of these locations. The line manager is open to engagement in respect of flexibility around location subject to reaching agreement on a minimum level of availability to attend meetings in other nationwide locations as appropriate to carry out the functions of the post and in line with the HSE’s Blended Working Policy. · Dr. Steevens’ Hospital, Dublin Ospidéal Dr Steevens’, Baile Átha Cliath · Bective Street, Kells, Meath Sráid Bheigthí, Ceanannas, Co na Mí · Feehily’s Business Centre, Duck Street, Sligo Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach · Aras Slainte Chluainin, Manorhamilton, Leitrim Aras Slainte Chluainín, Manorhamilton, Leitrim · Áras Sláinte, Wilton Road, Cork Áras Sláinte, Bóthar Wilton, Corcaigh · Dublin Road, Lacken, Kilkenny Bóthar Bhaile Átha Cliath, Cill Chainnigh · Merlin Park Hospital, Galway Ospidéal Pháirc Mheirlinne, Gaillimh · 98 Henry Street, Limerick 98 Sráid Anraí, Luimneach · Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí · Southgate Shopping Centre, Colpe Cross, Drogheda, Meath Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí · University Hospital Kerry, Tralee, Kerry Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí · Hale Street, Ardee, Louth Shráid Héil, Bhaile Átha Fhirdhia, Có Lú There are currently 3 permanent whole-time vacancies available. A panel may be formed as a result of this campaign for Business Change and Insights Manager, Community Connect Programme from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Reporting Relationship The Business Change and Insights Manager will report to the relevant Programme Manager for the specific areas of responsibility allocated, along with oversight and management across the breadth of the Programme as required. Key Working Relationships The post holder will engage extensively with the established project team including specialists in a variety of fields internal and external to the team, along with providers external to the HSE. These will include: · Discipline, Operational and Senior Management leads across the 6 Health Regions · Access and Integration · Technology & Transformation · Digital Health Clinical Office · National Clinical and Integrated Care Programmes · Planning and Performance · National Communications · Staffing Representative Organisations · Programme Management colleagues across different services · Identified super-users during system configuration and roll-out · The system vendor implementation team Purpose of the Post The post holder(s) will have a lead role in supporting Community Services across the areas of Business Change Management, Communications and National and Regional Reporting in the preparation for, rollout and implementation of the Community Connect programme along with ensuring the benefits of the clinical management system are realised post implementation. The post holder(s) will be responsible for: · Ensuring a coordinated approach to the development and implementation of the Community Connect programme across all six Health Regions and the relevant functions at HSE Centre. · Provide expert input into range of HSE Community Connect workstreams by providing subject matter expertise across one or more of the following areas of Business Change Management, Communications and National and Regional Reporting · Represent the Programme Director for Community Connect at senior meetings involving key decision makers on the Community Connect Program. · Assess and anticipate barriers to successful implementation of Community Connect within Community Services and identify mitigations for same in conjunction with key stakeholders. Principal Duties and Responsibilities The role includes the following duties and responsibilities: Project/Programme Management · Lead and collaborate with key stakeholders across Community Services, HSE Centre and HSE Technology and Transformation to ensure readiness of the Community Service landscape for implementation of Clinical Management System. · Implement robust project management methodologies and processes to enable successful project performance and delivery · Engage with external stakeholders such as Department of Health and the Mental Health Commission as required · Chair relevant project teams as required and oversee the work of any sub-groups to the Project Team · Manage the progress and completion of SCS-CMS tasks and activities. · Ensure approval and acceptance of project deliverables to agreed quality standards. · Ensure the appropriate level of governance is in place, is maintained and is adhered to throughout the project lifecycle. · Manage all aspects of project delivery through the full lifecycle from initiation to closure, including identification and management of risks, assumptions, issues and dependencies. · Map and plan the management of dependencies and liaise with other Project Managers to ensure that dependencies are effectively managed. · Oversee change management activities within the programme, ensuring that impacts to people, processes and systems are identified, assessed and addressed through structured plans that support stakeholder engagement, communications, training, and sustainable adoption of programme outcomes. Project Reporting & Data Analysis · Track and report on project progress to the relevant regional or national groups as required on the progress and status of the assigned projects. This includes producing project documents, reports and presentations to a high standard to meet the needs of diverse stakeholders. · Undertake complex analysis of data, including key performance indicators and other management information such as staff and service user sensitive information, evaluate the results and complete reports. Benefit Management · Drive Benefit realisation across the programme by aligning project deliverables with strategic business objectives and ensuring measurable value is delivered to stakeholders. · Establish and manage benefit tracking frameworks, integrating performance metrics to monitor progress, validate outcomes, and support continuous improvement throughout the program lifecycle Leadership, Team Development and Resourcing · Coordinate and lead the project team in a complex healthcare environment with significant change management challenges. · Demonstrate and build project management and change management capacity within the project team. · Manage the project teams’ development and identify areas for training and further skills development as required. · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. · Liaise with HR and Procurement as necessary to ensure resources are acquired and utilised in line with all relevant policies and regulations. · Manage and report on the project budget and adhere to the requirements of HSE National Financial Regulations as appropriate. · Ensure all other resources necessary to the success of the project are identified and appropriately managed. Communications / Stakeholder Management · Ensure that highly effective communication mechanisms and processes are in place to manage, motivate and influence multiple project stakeholders. Strategic Vision and Healthcare Insights · Provide knowledge, experience and insight of Irish and international health care and policy systems to look strategically at challenges and issues that may arise. · Support other Projects to deliver on the National Strategy as required General · Deputise on Behalf of Programme Managers as and when required · Carry out any other duties as appropriate to the post as required by the Programme Manager · Demonstrate pro-active commitment to all communications with internal and external stakeholders · Have a good understanding of the HSE Incident Management Framework and HSE Integrated Risk Policy as relevant. · Effectively discharge the day to day operations, including compliance with HSE Financial regulations and all HSE policies and procedures. · Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. · Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: · Significant experience at a senior level working with key stakeholders across Community Service environment as relevant to this role. · Significant experience of developing and delivering service developments in community and integrated health and social care services. · Experience in project management and delivery of projects, in a fast paced environment at a senior level across the following areas, as relevant to the role: o Delivery of Project/Programme including appropriate governance and controls o Communications management and delivery o Stakeholder Management o Data analysis o Change Management o Risk, issue & dependency management o Benefits management · Experience of managing and developing a project team, driving and enabling significant change including a strong track record of delivering ICT enabled change projects, as relevant to the role Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 68 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Other requirements specific to the post · Access to appropriate transport to fulfil the requirements of the role · Flexibility in relation to working hours to fulfil the requirements of the role Additional eligibility requirements Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: · Demonstrate knowledge of community health services, in particular the clinical and operational environment and accountability structures in the HSE. · Demonstrate knowledge of Digital Health and its applications in community services. · Demonstrate evidence of service monitoring/evaluation. · Demonstrate effective senior programme management skills. · Knowledge of HSE Reform Policies and Programmes with a particular understanding of how this will impact Community Services · Ability to support, supervise, develop and empower staff in changing work practises in a challenging environment within existing resources · Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion · Motivation and an innovative approach to the job within a changing working environment Commitment to a Quality Service Demonstrates: · An ability to pay close and accurate attention to detail in personal work and to create a culture where high standards are valued and respected · A client user and customer focus in the delivery of services · Places strong emphasis on achieving high standards of excellence · A core belief in and passion for the sustainable delivery of high-quality user focused services · An ability to cope with competing demands without a diminution in performance
Business Change & Insights Manager
Remuneration The Salary scale for the post is: Grade VIII The Salary scale for the post (as at 01/08/2025) is: €82,258 - €82,997 - €86,243 - €89,502 - €92,736 - €95,983 - €99,213 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post Technology & Transformation currently have a number of offices throughout Ireland and it is expected that the successful candidate will work from one of these locations. The line manager is open to engagement in respect of flexibility around location subject to reaching agreement on a minimum level of availability to attend meetings in other nationwide locations as appropriate to carry out the functions of the post and in line with the HSE’s Blended Working Policy. · Dr. Steevens’ Hospital, Dublin Ospidéal Dr Steevens’, Baile Átha Cliath · Bective Street, Kells, Meath Sráid Bheigthí, Ceanannas, Co na Mí · Feehily’s Business Centre, Duck Street, Sligo Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach · Aras Slainte Chluainin, Manorhamilton, Leitrim Aras Slainte Chluainín, Manorhamilton, Leitrim · Áras Sláinte, Wilton Road, Cork Áras Sláinte, Bóthar Wilton, Corcaigh · Dublin Road, Lacken, Kilkenny Bóthar Bhaile Átha Cliath, Cill Chainnigh · Merlin Park Hospital, Galway Ospidéal Pháirc Mheirlinne, Gaillimh · 98 Henry Street, Limerick 98 Sráid Anraí, Luimneach · Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí · Southgate Shopping Centre, Colpe Cross, Drogheda, Meath Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí · University Hospital Kerry, Tralee, Kerry Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí · Hale Street, Ardee, Louth Shráid Héil, Bhaile Átha Fhirdhia, Có Lú There are currently 3 permanent whole-time vacancies available. A panel may be formed as a result of this campaign for Business Change and Insights Manager, Community Connect Programme from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Reporting Relationship The Business Change and Insights Manager will report to the relevant Programme Manager for the specific areas of responsibility allocated, along with oversight and management across the breadth of the Programme as required. Key Working Relationships The post holder will engage extensively with the established project team including specialists in a variety of fields internal and external to the team, along with providers external to the HSE. These will include: · Discipline, Operational and Senior Management leads across the 6 Health Regions · Access and Integration · Technology & Transformation · Digital Health Clinical Office · National Clinical and Integrated Care Programmes · Planning and Performance · National Communications · Staffing Representative Organisations · Programme Management colleagues across different services · Identified super-users during system configuration and roll-out · The system vendor implementation team Purpose of the Post The post holder(s) will have a lead role in supporting Community Services across the areas of Business Change Management, Communications and National and Regional Reporting in the preparation for, rollout and implementation of the Community Connect programme along with ensuring the benefits of the clinical management system are realised post implementation. The post holder(s) will be responsible for: · Ensuring a coordinated approach to the development and implementation of the Community Connect programme across all six Health Regions and the relevant functions at HSE Centre. · Provide expert input into range of HSE Community Connect workstreams by providing subject matter expertise across one or more of the following areas of Business Change Management, Communications and National and Regional Reporting · Represent the Programme Director for Community Connect at senior meetings involving key decision makers on the Community Connect Program. · Assess and anticipate barriers to successful implementation of Community Connect within Community Services and identify mitigations for same in conjunction with key stakeholders. Principal Duties and Responsibilities The role includes the following duties and responsibilities: Project/Programme Management · Lead and collaborate with key stakeholders across Community Services, HSE Centre and HSE Technology and Transformation to ensure readiness of the Community Service landscape for implementation of Clinical Management System. · Implement robust project management methodologies and processes to enable successful project performance and delivery · Engage with external stakeholders such as Department of Health and the Mental Health Commission as required · Chair relevant project teams as required and oversee the work of any sub-groups to the Project Team · Manage the progress and completion of SCS-CMS tasks and activities. · Ensure approval and acceptance of project deliverables to agreed quality standards. · Ensure the appropriate level of governance is in place, is maintained and is adhered to throughout the project lifecycle. · Manage all aspects of project delivery through the full lifecycle from initiation to closure, including identification and management of risks, assumptions, issues and dependencies. · Map and plan the management of dependencies and liaise with other Project Managers to ensure that dependencies are effectively managed. · Oversee change management activities within the programme, ensuring that impacts to people, processes and systems are identified, assessed and addressed through structured plans that support stakeholder engagement, communications, training, and sustainable adoption of programme outcomes. Project Reporting & Data Analysis · Track and report on project progress to the relevant regional or national groups as required on the progress and status of the assigned projects. This includes producing project documents, reports and presentations to a high standard to meet the needs of diverse stakeholders. · Undertake complex analysis of data, including key performance indicators and other management information such as staff and service user sensitive information, evaluate the results and complete reports. Benefit Management · Drive Benefit realisation across the programme by aligning project deliverables with strategic business objectives and ensuring measurable value is delivered to stakeholders. · Establish and manage benefit tracking frameworks, integrating performance metrics to monitor progress, validate outcomes, and support continuous improvement throughout the program lifecycle Leadership, Team Development and Resourcing · Coordinate and lead the project team in a complex healthcare environment with significant change management challenges. · Demonstrate and build project management and change management capacity within the project team. · Manage the project teams’ development and identify areas for training and further skills development as required. · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. · Liaise with HR and Procurement as necessary to ensure resources are acquired and utilised in line with all relevant policies and regulations. · Manage and report on the project budget and adhere to the requirements of HSE National Financial Regulations as appropriate. · Ensure all other resources necessary to the success of the project are identified and appropriately managed. Communications / Stakeholder Management · Ensure that highly effective communication mechanisms and processes are in place to manage, motivate and influence multiple project stakeholders. Strategic Vision and Healthcare Insights · Provide knowledge, experience and insight of Irish and international health care and policy systems to look strategically at challenges and issues that may arise. · Support other Projects to deliver on the National Strategy as required General · Deputise on Behalf of Programme Managers as and when required · Carry out any other duties as appropriate to the post as required by the Programme Manager · Demonstrate pro-active commitment to all communications with internal and external stakeholders · Have a good understanding of the HSE Incident Management Framework and HSE Integrated Risk Policy as relevant. · Effectively discharge the day to day operations, including compliance with HSE Financial regulations and all HSE policies and procedures. · Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. · Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: · Significant experience at a senior level working with key stakeholders across Community Service environment as relevant to this role. · Significant experience of developing and delivering service developments in community and integrated health and social care services. · Experience in project management and delivery of projects, in a fast paced environment at a senior level across the following areas, as relevant to the role: o Delivery of Project/Programme including appropriate governance and controls o Communications management and delivery o Stakeholder Management o Data analysis o Change Management o Risk, issue & dependency management o Benefits management · Experience of managing and developing a project team, driving and enabling significant change including a strong track record of delivering ICT enabled change projects, as relevant to the role Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 68 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Other requirements specific to the post · Access to appropriate transport to fulfil the requirements of the role · Flexibility in relation to working hours to fulfil the requirements of the role Additional eligibility requirements Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: · Demonstrate knowledge of community health services, in particular the clinical and operational environment and accountability structures in the HSE. · Demonstrate knowledge of Digital Health and its applications in community services. · Demonstrate evidence of service monitoring/evaluation. · Demonstrate effective senior programme management skills. · Knowledge of HSE Reform Policies and Programmes with a particular understanding of how this will impact Community Services · Ability to support, supervise, develop and empower staff in changing work practises in a challenging environment within existing resources · Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion · Motivation and an innovative approach to the job within a changing working environment Commitment to a Quality Service Demonstrates: · An ability to pay close and accurate attention to detail in personal work and to create a culture where high standards are valued and respected · A client user and customer focus in the delivery of services · Places strong emphasis on achieving high standards of excellence · A core belief in and passion for the sustainable delivery of high-quality user focused services · An ability to cope with competing demands without a diminution in performance
