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The Purpose of the Role The School of Natural Sciences are seeking to appoint an Executive Officer within the Undergraduate Team, with opportunity to contribute into the Postgraduate Team also assisting in the delivery of the teaching and learning programmes within the School. Current programmes include TR060, TR062, TR064 and Joint Honours as well as four postgraduate taught programmes. This role will be responsible for delivery of a range of administrative supports within a designated programme portfolio. At present, support for two programme portfolios is being sought, namely, TR064 (Environmental Science and Engineering) and the MSc in Smart & Sustainable Cities. Duties will include, but are not limited to, supporting Heads of Discipline, Programme Directors and academic staff with student registrations, timetabling, module and blackboard enrolment, examinations, graduations, outreach engagements, ordering and ongoing high-level support for all students and staff. The Executive Officer will be capable of working on their own initiative, while also contributing into the wider School administrative team. The successful role-holders will operate within a busy office environment, involving daily collaboration with internal college offices and support services, institutions and regulatory bodies, and will be an active participant in various college, school and discipline level committees. The role holders must be motivated, dynamic and possess excellent interpersonal skills and a proactive attitude to high quality work with a strong attention to detail. The role holders will also benefit from access to opportunities for continued professional development with the School placing a strong emphasis on continued development. Reporting to the School Manager, the role holders will also work closely with the Undergraduate Team Coordinator, Director of Undergraduate Teaching and Learning (DUTL), Course Directors, Heads of Discipline, the ADUSE, and both the Science Course Office and the Postgraduate team equivalents as well as Academic Registry and all members of academic staff, technical staff, students and researchers. Context The School of Natural Sciences is part of the Faculty of Sciences, Technology, Engineering and Mathematics. The School comprises of the Disciplines of Botany, Geography, Geology and Zoology and is also home to two research centres, the Centre for the Environment and Nature+. The School is home to 49 academic staff, 31 professional support staff and 35 research staff. The School manages seven undergraduate and four taught master’s degree programmes and contributes into several other programmes at both undergraduate and postgraduate level, catering to more than 850 students collectively. Main Responsibilities This is a list of the tasks, duties and responsibilities for the role. Academic Support • Work directly with the Heads of Discipline, Course Directors, and relevant academic staff members within the assigned portfolios on all administrative matters relating to the provision of high-level administrative support for the undergraduate degree programmes, including the updating of course regulations, preparation of course handbooks and databases, and timetabling of modules. • Coordinate, in collaboration with the Undergraduate Coordinator, Head of Discipline, DUTL and School Manager, annual timetabling and clash reductions across the School. • Coordinate, in association with the Academic Registry and module coordinators, the organisation of examinations for the sophister years, including the preparation of all examination papers and oversight of the input and processing of results. • Liaise directly with external examiners and prepare all paperwork in compliance with the examination process for Court of Examiner meetings in coordination with Course Directors. • Ensure a consistent approach for the effective delivery of programmes in line with both College and School procedures and policies. • Act as an initial point of contact for students seeking information and support for academic and/or other issues affecting their progress or quality of their experience in the disciplines. • Respond to enquiries from staff, students and visitors in a timely manner. • Provide administrative support for committee meetings, including setting of agenda, taking minutes and following-up on relevant action points. Student Support • Manage and maintain module registration process from beginning to end within the assigned portfolios including, but not limited to, the maintenance of course and student records, management of assessment results, provision of accurate information to students and staff. • Action all transcript requests within the assigned discipline. • Manage and maintain annual examination requirements. • Assist with organisation of fieldtrips including processing of orders, liaising with suppliers, processing claim forms and maintaining accurate records of student payments and attendance lists. • Act as front of house for all student enquiries into the assigned discipline. • Act as an initial point of contact for students seeking information and support for academic and/or other issues. Administrative Support • Actively engage with colleagues within the School and across college such as Course Directors, Director of Undergraduate Teaching and Learning, Academic Registry. • Coordinate and maintain, in tandem with lecturing staff, all extramural courses within the assigned portfolios. • Support with all administrative requirements within the designated disciplines assigned to the portfolios. • Process all paperwork for casual and occasional staff in a timely manner. • Process all paperwork for External Examiners in a timely manner. • Process FIS orders within the assigned portfolio discipline(s) as directed by Head of Discipline and School Manager. • Coordinate and maintain communication with multiple stakeholders including class representatives, Course Coordinators, Head of Discipline, Academic Registry and external partners. • Contribute to the organization of events including, but not limited to, orientation, graduation and open days. • Coordinate brochure and content production for open days including the collation of student and alumni testimonials in collaboration with the School’s event and communication administrator. • Contribute to organization of assigned discipline events including grant announcements, alumni tours, collection tours and outreach activity. • Distribute and contribute to assigned portfolio and discipline level monthly newsletter and social media links. • Provide administrative support for recruitment activities within the assigned portfolio disciplines including booking travel and accommodation. • Provide support and advice on examination, assessment, progression, research and graduation procedures to all academic staff within the assigned portfolios. • Provide routine administrative and/or customer support activities to contribute to the smooth operation of activities within the assigned portfolios including Head of Discipline diary management. • Coordinate and maintain updates for annual calendars and academic prizes awards in collaboration with the Head of Discipline and School Office. • Identify opportunities for continuous improvement of service via regular direct meetings with Head of Discipline, Course Coordinators, the DUTL and School Office. • Provide support within the Undergraduate Team as assigned by the School Manager. • Other ad hoc activities as assigned by the School Manager. Systems • Excellent proficiency is required across a number of computer systems; strong computer skills and ability to adapt to changing requirements is essential. • SITS, student record system: ability to search for relevant data within the system, as well as inputting of essential data such as examination results. Ability to trouble-shoot essential. • FIS, Financial Information System: purchasing, budget overview, financial reporting. • CMIS, Timetabling system: inputting timetable data, reserving rooms for teaching and ad-hoc use, running reports on available spaces, maintaining accuracy of all module information. Person Requirements The postholder will require the following knowledge, skills and attributes for successful performance in the role. Qualifications • Leaving Certificate or equivalent – essential • University degree or 3 years relevant work experience – desirable • Demonstrated commitment to continuous professional development – desirable Knowledge • Working knowledge of CMIS, SITS, Oracle and FIS or equivalent systems – essential • Working knowledge of Microsoft Office, email, Teams, Zoom – essential • Experience in dealing with customer queries in person, by phone and by email – essential Experience • Prior work experience in a relevant role. • Experience in dealing with customer queries in person, by phone and by email. • Experience in working with standard office equipment. Skills • Highly organised, effective and methodical approach to work – essential • Competence in managing and manipulating high volumes of data – essential • Problem solving skillset in pressured environment – essential • Ability to take the initiative and confident to have autonomy over workflow – essential • Excellent oral and written communication skills: convincing and confident when speaking to others; clear, concise and error-free writing with the ability to communicate with different audiences • Relationship management and customer service skills with demonstrable ability to build trust and relay expertise • Interpersonal and team-work skills: has a flexible approach with a “can-do” attitude • Operates effectively as part of a team; share information and establishes rapport with everyone Personal Attributes • Understands the importance of quality service and pro-actively delivers this – essential • Committed to achieving results and paying close attention to quality standards – essential • Strong commitment to providing excellent customer service providing a helpful and courteous approach to colleagues, students and academic staff – essential • Engaging with and forming excellent working relationships with colleagues and other stakeholders, both within and externally to the University, and being responsive to their needs – essential
Higher Executive Officer
The Role: The Injuries Resolution Board is seeking suitably qualified applicants for the position of Higher Executive Officer. The Board will, following an interview process, form two panels from which current and future vacancies at Higher Executive Officer grade will be filled. Panel A: (Open competition) Panel B: (Confined to employees of the Injuries Resolution Board) These panels will have a lifespan of 18 months from their inception. One in three posts will be confined to employees of the Injuries Resolution Board (unless Panel B has been exhausted). All other vacancies will be filled from Panel A, based on merit. We anticipate interviews for this panel to be held in early February 2026, with immediate vacancies available. The Injuries Resolution Board works across a number of divisions, Operations (to include assessment and mediation functions), Finance, Corporate, Research, Communications, Business Support Services and ICT Services. The current vacancies are within the Board’s Assessment team. The successful candidates may be appointed to a claims handling position where they will be responsible for preparing files for assessment of compensation in personal injury claims. The Board may from time to time hire candidates from the panel for other functions and may redeploy staff to other functions and Directorates within the organisation. The Higher Executive Officer in the Injuries Resolution Board is a role with people management responsibilities. HEOs are expected to contribute actively to the implementation of the Board’s strategic objectives, to the continuous improvement of the organisation in terms of its effectiveness and efficiency and to demonstrate behaviours consistent with the organisation’s culture, values and reputation. The duties of the Higher Executive Officer will be multifunctional. The successful candidate(s) will be required to apply resources flexibly across a range of work areas, both in terms of their own skills and experience as well as those of direct reports. Duties will include, but will not be limited to, the following: • Oversee a portfolio of claims through their lifecycle to ensure timely, fair, and successful resolution. • Manage varied tasks and conflicting priorities through effective delegation and resource planning. • Liaise with claimants, respondents (e.g., insurers), solicitors, medical professionals, and other stakeholders. • Assess medical and other reports, ensuring due process and fair procedures. • Liaise with Government Departments (e.g., Social Protection, Revenue). • Prepare legal notices under the Injuries Resolution Board Acts. • Manage assigned staff and support Operations Managers in service development. • Contribute to best practices in customer service, process improvement and efficiency. • Organise resources to meet objectives; analyse and prepare responses, respond to routine and non-routine queries. • Prepare reports, presentations, and represent the Board at external events. • Respond flexibly to workload variations and implement changes to improve effectiveness. Note: This description outlines major responsibilities and will be reviewed on an ongoing basis. Person Specification Essential • Ability to prioritise and effectively manage a significant and diverse portfolio of work. • Ability to analyse and think critically, quickly grasping complex issues and communicating these effectively. • Ability to interpret evidence from medical and other reports. • Understanding of the personal injuries claims and court awards systems, including the Personal Injuries Guidelines. • Excellent written and verbal communication skills – including preparation of reports, drafting correspondence and capability to present material in a clear, concise, comprehensive and convincing manner. • A team player with proven ability to contribute to organisational and strategic issues outside of the confines of the function. • Capable of working to tight deadlines. • Strong attention to detail & accuracy, ability to follow procedures with a focus on high quality outputs. • Experience in working with customers, with a focus on good customer outcomes. • Ability to work on one's own initiative, whilst being able to take direction. • Strong interpersonal skills and the ability to build relationships and engage with a range of different stakeholders. • Working knowledge of MS Office or similar. Desirable • Previous experience of working in a high-volume environment, with strong case management skills would be a significant advantage. • Knowledge and appreciation of the statutory, regulatory and policy framework under which the Injuries Resolution Board operates. • A competent understanding of the overall personal injuries system with an in-depth knowledge of the Personal Injuries Resolution Board Acts 2003 to 2022, the Personal Injuries Guidelines and other relevant legislation. • Knowledge and relevant experience of a role in any of the following settings: claims handling, insurance, administrative justice, quasi-judicial or regulatory body. • Experience of case management and having regard to fair procedures and due process. • Team Management skills – practical experience of managing staff, setting clear and realistic objectives and reviewing their performance. • A relevant third level qualification in a related area. Competencies for the Role • Teamwork & Team Leadership • Judgement, Analysis & Decision Making • Management & Delivery of Results • Interpersonal & Communication Skills • Specialist Knowledge, Expertise and Self-Development • Drive & Commitment to Public Service Value In addition to a highly competitive remuneration package, we offer access to the following: • Flexi time • Car Parking on site • Generous support for further education and development • Paid Maternity Leave • Paid Paternity Leave • Paid Sick Leave • 24/7 Employee Assistance Programme • Wellness events, talks & supports • Pension schemes • People-focused policies to support all life stages • Secure on-site bicycle parking & Cycle to Work Scheme • Tax Saver Travel Pass The offices are also on the Red Luas line and many Dublin Bus Routes. Successful candidates will be able to apply for Blended working. Terms & Conditions Tenure The Higher Executive Officer in the Injuries Resolution Board is a full-time position. There are two positions available on a permanent basis as a public servant, subject to satisfactory completion of the probationary period. Salary Scale €58,847 – €74,112 per year
Clerical Officer
The Role The Clerical Officer role is a key support position within the MHC. The role provides a comprehensive general administrative and clerical support to a team and assists with the smooth, efficient and professional operation of the division. The successful candidate will have excellent customer service and communication skills. They will be required to engage and communicate effectively with various internal and external stakeholders including staff, members of the public, officials from government departments and public bodies, private sector bodies, disability organisations and others. The duties of the Clerical Officer are varied and can involve assignment to different parts of the organisation or different areas of work. The performance of the entire range of duties is not necessarily confined to any one individual within a division as the work requires that employees in the role function in a flexible manner and work effectively together as a team to deliver required outcomes or outputs. As a Clerical Officer, the holder of the post will be expected to actively contribute to and participate in the overall development of the MHC and to promote its policies and values at all times. Key Responsibilities Under the overall direction of the relevant line manager, the Clerical Officer’s key duties and responsibilities include: • Providing administrative assistance; filing, photocopying, answering/making telephone calls, dealing with emails, reception desk duties; • Supporting line managers and colleagues; • Working as part of a team in delivering services; • Communicating and dealing with the public and for example, responding to queries and providing information face-to-face, by telephone or via email; • Using Information Technology on a daily basis, for example, spreadsheets, databases, email and the internet; • Maintaining high-quality records in a thorough and organised manner; • Checking all work thoroughly to ensure it is completed to a high standard; • Approaching work in a careful and methodical manner, always displaying accuracy, even when conducting routine and repetitive work; • Any other duties that are deemed appropriate by the line manager. Reporting and Working Relationships The Clerical Officer is accountable to the Chief Executive of the MHC and reports directly to the relevant line manager within the team. Essential Requirements The candidate must possess, by the closing date, the following: • Level 6 or higher on the National Framework of Qualifications or 2+ years’ experience in a related role within the Public Sector; • Demonstrated administrative/clerical experience; • Experience using Microsoft Office packages; • The requisite competencies to carry out the role as outlined below. Desirable The following criteria are considered desirable for the post: • Experience in dealing with regulatory and / or compliance matters; • Understanding of mental health and / or mental health services; • Experience of working within a customer services environment. Competencies The person appointed to the role of Clerical Officer will be required to show evidence of the following competencies: Teamwork • Shows respect for colleagues and co-workers; • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate; • Offers own ideas and perspectives; • Understands own role in the team, making every effort to play his/her part. Information Management / Processing • Approaches and delivers all work in a thorough and organised manner; • Follows procedures and protocols, understanding their value and the rationale behind them; • Keeps high quality records that are easy for others to understand; • Draws appropriate conclusions from information; • Suggests new ways of doing things better and more efficiently; • Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages, etc. Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level; • Completes work in a timely manner; • Adapts quickly to new ways of doing things; • Checks all work thoroughly to ensure it is completed to a high standard; • Writes using correct grammar and spelling and draws reasonable conclusions from written instructions; • Identifies and demonstrates initiative and flexibility in ensuring work is delivered and appreciates the urgency and importance of different tasks; • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance. Customer Service and Communication Skills • Actively listens to others and tries to understand their perspectives/requirements/needs; • Understands the steps or processes that customers must go through and can clearly explain these; • Is respectful, courteous and professional, remaining composed, even in challenging circumstances; • Can be firm when necessary and communicate with confidence and authority; • Communicates clearly and fluently when speaking and in writing. Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies, etc.; • Clearly understands the role, objectives and targets and how they fit into the work of the unit; • Is committed to self-development and continuously seeks to improve personal performance. Drive and Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service; • Serves the Government and people of Ireland; • Is thorough and conscientious, even if work is routine; • Is enthusiastic and resilient, persevering in the face of challenges and setbacks; • Is personally honest and trustworthy; • At all times, acts with integrity. How to Apply Eligibility to Compete Candidates must, by the date of job offer, be: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa. Selection Process The selection process will include: • Shortlisting of applications; • A competitive interview; and • Completion of all relevant checks as set out below. Additional selection steps may be included. A selection board shall be established and shall use the essential requirements as referred to earlier in this candidate information booklet to shortlist candidates. Scoring at the shortlisting stage shall be based on the information contained in the application form. Therefore, it is in your interest to provide a detailed and accurate account of how your skills, personal qualities, qualifications, and experience meet the requirements of the post. While candidates may meet the eligibility criteria of the competition, if the numbers applying for the post are such that it would not be practical to progress all candidates to the next stage of the selection, which is the interview process, the MHC may decide that a certain number of candidates shall only be progressed to the next stage. Candidates will be progressed through the various stages of the selection process based on their order of merit at each stage. Following the interview stage, the MHC shall produce a panel of candidates listed in order of merit. Not all those interviewed may be placed on the panel. Prior to recommending any candidate for appointment to a position, the HR team complete all relevant checks. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Should the person recommended for appointment decline or having accepted it, relinquish it, the MHC may at its discretion, select and recommend the next person on the panel for appointment and this will be based on the results of this selection process. The MHC is under no obligation to select a candidate from this panel. Please note that any offer of employment made to a successful candidate may be subject to satisfactory: • Reference verification; • Qualification verification; • Medical Assessment; and • Garda Vetting. At the reference verification stage, referees sought will include your current employer and your next most recent employer. Conditions of Service Contract Arrangements A permanent, full-time contract of employment with the Commission will be offered to the Clerical Officer on terms and conditions determined by the Mental Health Commission, with the consent of the Minister for Health and the Minister for Public Expenditure and Reform. Salary The Clerical Officer salary scale (rates effective 1 August 2025) is as follows: €596.11, €629.46, €637.94, €654.47, €678.87, €703.22, €727.55, €745.29, €765.40, €788.74, €805.15, €828.27, €851.22, €887.05, €915.19¹, €928.12² LSI 1 after 3 years satisfactory service at the maximum. LSI 2 after 6 years satisfactory service at the maximum. Candidates should note that entry will be at the minimum point of the scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if immediately before appointment you are a current serving civil/public servant. The rate will apply where the appointee is an existing civil or public servant appointed on or after 6 April 1995 or is newly recruited to the MHC and is required to make a personal pension contribution. Note: Salary for the purposes of calculation of superannuation benefits may differ from the above depending on individual circumstances. Payment Arrangements Payment will be made fortnightly in arrears by Electronic Fund Transfer (EFT) into a bank account of the successful candidate’s choice. Payment cannot be made until a bank account number, and bank sort code has been supplied to the MHC. Statutory deductions from salary will be made as appropriate. A staff member appointed to this post will agree that any overpayment of salary or travel and subsistence may be deducted from future salary payments due in accordance with the Payment of Wages Act 1991 (as amended). In accordance with that Act, the MHC will advise the staff member in writing of the amount and details of such overpayment and give at least one week’s notice of the deduction to take place and will deduct the overpayment, at an amount that is fair and reasonable having regard to all the circumstances, within six months of such notice in accordance with the Act. Tenure The appointment will be based on a permanent contract of employment with the MHC. The probationary period will be for a period of nine months from the date of appointment. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During the probationary period, a staff member’s performance will be subject to review by the line manager to determine whether the staff member: (i) has performed in a satisfactory manner; and (ii) has been satisfactory in general conduct. Prior to completion of the probationary period a decision will be made as to whether the staff member will be retained. This decision will be based on the staff member’s performance assessed against the criteria set out in (i) and (ii) above. The detail of the probationary process will be explained to the staff member by the MHC on commencement of employment. Notwithstanding the preceding paragraphs in this section, the probationary period may be terminated at any time prior to the expiry of the term of the contract by either side in accordance with the Minimum Notice and Terms of Employment Acts 1973 to 2005. Location The usual place of work will be the Mental Health Commission, Waterloo Exchange, Waterloo Road, D04 E5W7. The MHC reserves the right, at its discretion, to change this location to any other place within Ireland. Staff at the MHC can apply for a blended working arrangement as per the MHC Blended Working Policy. Hours of Attendance Hours of attendance will be fixed from time to time but will amount, on average, to not less than 40 hours gross of rest breaks or 35 hours net of rest breaks per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. This may include working evenings and weekends. Outside Employment The position will be full-time, and the appointee shall not engage in private practice or be connected with any outside business which conflicts in any way with his/her official duties, impairs performance or compromises his/her integrity. Annual Leave The annual leave allowance for the position of Clerical Officer will be 22 days per annum. This allowance is subject to the usual conditions regarding the granting of annual leave in the public sector, is based on a five-day week and is exclusive of the usual public holidays.
Warehouse Team Leader
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Summary of Role
Warehouse Team Leader
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Summary of Role
Warehouse Team Leader
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Summary of Role
Tenant Liaison Officer
General Information: County Leitrim, located in the North-West of Ireland, has a growing economy, picturesque landscape, vibrant communities and a strong arts and cultural sector. Leitrim County Council’s vision is to build an economically strong, creative, inclusive county, making Leitrim the best place to live, work, invest and visit. Key to the achievement of our priorities and objectives is a skilled and committed workforce, supported by enabling technologies, efficient work processes and learning and development opportunities. We are committed to the training, support and encouragement of our staff and we offer benefits across family friendly initiatives, personal development and wellbeing of staff. The Role: The Tenant Liaison Officer is a key member of the Housing Department in Leitrim County Council, responsible for supporting tenants in maintaining their tenancies through support, early intervention and proactive engagement. The role involves investigating complaints, mediating disputes, liaising with residents, residents’ associations and external agencies, attending court proceedings, and ensuring compliance with tenancy agreements. By addressing issues such as anti-social behaviour and breaches of tenancy promptly, the Tenant Liaison Officer helps promote stable and well-managed housing communities. The Qualifications: 1. Character Each candidate shall be of good character. 2. Health Each candidate shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Citizenship Candidates for any of the above panels must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. 4. Education, Training, Experience etc. Each candidate must, on the latest date for receipt of completed application forms: (i) Hold a formal qualification in housing studies, estate management, community development or other related and relevant discipline. (ii) Have satisfactory knowledge and experience of working with residents’ associations, community groups, estate management issues, social housing and related areas. (iii) Have a good knowledge of relevant legislation and its application in a Social Housing context. (iv) Have satisfactory organizational and administrative experience. Notes: • Candidates must submit a copy of their formal qualification(s) meeting the requirements of 4(i) above with their application. • Applications received without the necessary documentation will be deemed ineligible and will not be considered further. • Non-Irish Qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications. Foreign Language qualifications must also be accompanied by a translation document. Candidates must also hold a current valid and unendorsed driving licence in respect of category B vehicles or equivalent in the EU Model Driving Licence and must advise if this is not the case. A copy of Licence must be submitted with your application. The Ideal Candidate shall have: • An understanding of the role of a Tenant Liaison Officer. • Excellent professional / technical knowledge and skills. • Experience working in a similar type role. • Experience of working as part of a multi-disciplinary team. • A good working knowledge of the background to and policies which govern the provision of social housing in Ireland. • A good understanding of the issues and needs regarding the residents of local authority housing estates and group housing developments. • Strong interpersonal, communication, organisational and negotiating skills and the ability to prepare and present reports and to represent the Council in a professional and credible manner. • Experience in engaging and working in direct contact with a diverse range of internal and external stakeholders, agencies and organisations, developing and maintaining good working relationships. • Ability to build, manage and nurture partnerships and relationships across a range of stakeholders. • Ability to lead and coordinate (external) agencies. • Ability to develop and deliver programmes and projects and to work to strict deadlines. • Ability to work under pressure and to deal effectively with conflicting demands. • Self-motivation with the ability to work on their own initiative as well as an integral part of a team. • Experience of working with vulnerable adults. • Experience in relation to child protection. • Solutions focused approach. • Flexibility and availability to work outside normal office hours as required. • Strong ICT and presentation skills. • A good understanding of safety management in the workplace including Health & Safety legislation and regulations. Competencies for the Post: Key Competencies for the post include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note of these when completing the application form as any short-listing or interview processes will be based on the information provided by candidates. Delivering Results / Communicating Effectively • Translates the business or team plan into clear priorities and actions for their area of responsibility. • Plans work and allocation of resources effectively. • Implements high quality service and customer care standards. • Demonstrates the ability to act decisively and make timely, informed and effective decisions. • Develops and maintains positive, productive and beneficial working relationships with relevant interests. • Demonstrates the ability to recognize the value of and requirement to communicate effectively. • Demonstrates effective verbal and written communication skills and good interpersonal skills. Performance Management • Leads and works with stakeholders (internal and external) to achieve department and corporate objectives. • Effectively manages performance. • Motivation and positivity as part of a team. • Ability to develop and deliver programmes and projects and to work to strict deadlines. • Ability to work on own initiative as well as an integral part of a team. • Has strong organisational skills including meeting facilitation and administration. • Demonstrates the ability to sustain a positive image and profile of the local authority. Personal Effectiveness • Keeps up to date with current developments, trends and best practice in their area of responsibility. • Is enthusiastic about the role and is motivated in the face of difficulties and obstacles. • Takes initiative and is open to taking on new challenges or responsibilities. • Manages time and workload effectively. • Demonstrates appropriate and positive self-confidence. • Operates effectively in an environment with significant complexity and pace. • Understands and implements change and demonstrates flexibility and openness to change. • Is a self-starter, strong on research and maintains resilience in securing buy in and commitment to overall concepts or projects. Knowledge, Experience and Skills • Demonstrates understanding of the role of Tenant Liaison Officer. • Demonstrates knowledge and understanding of the background to and policies which govern the provision of social housing in Ireland. • Demonstrates knowledge of current local government issues, priorities, concerns and future direction. • Has relevant experience in engaging and working effectively with a diverse range of stakeholders. • Has relevant liaison, facilitation, negotiation, project development, management and delivery experience. • Has experience of working as part of a multi-disciplinary team. • Has experience of preparing and presenting reports and correspondence. The Principal Terms and Conditions: The Office is wholetime, permanent and pensionable. A panel will be formed from which Tenant Liaison Officer vacancies arising during the lifetime of the panel (12 months) may be filled. 1. Duties The duties of the office are to give to the local authority and: (a) Such other local authorities or bodies for which the Chief Executive, for the purposes of the Local Government Acts, is Chief Executive, and (b) To any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies mentioned in sub-paragraph (a) of this paragraph, under the general direction and control of the Chief Executive or of such other officers as the Chief Executive may from time to time determine, such appropriate services of an administrative, executive, supervisory, advisory and ancillary nature as are required for the exercise and performance of any of its powers, duties and functions as may be delegated to him or her by the Chief Executive from time to time and shall include the duty of deputizing for other officers of the local authority. Reporting to the Administrative Officer or other appropriate supervisor/line manager in the Housing Department, the main duties and responsibilities of the post of Tenant Liaison Officer may include but are not limited to the following: • Establishing contact and liaison with residents of local authority estates, both directly and through their respective residents’ associations. • Facilitating and promoting the establishment of new residents’ associations where required. • Facilitating meetings and providing ongoing support and advice relating to prevention of anti-social behaviour. • Preparing and implementing, in conjunction with residents’ associations, various action plans and projects for improvements in estate management. • Liaising with tenants/house-owners regarding any remedial/regeneration works schemes proposed by Leitrim County Council, and acting on behalf of the Council as tenant liaison on these schemes. • Conducting pre-tenancy training courses for all new tenants allocated a house/unit from Leitrim County Council, and all tenants transferring within Leitrim County Council’s housing stock. • Assisting tenants in settling into local authority properties. • Advising tenants of the various payment options in relation to their rent, providing assistance and liaising with Finance Department staff when necessary, including in relation to rent arrears cases. • Advising tenants of their responsibility and the Council’s responsibility in relation to maintenance and repairs and monitoring cases where tenants are failing to meet their responsibility. • Implementing the Council’s Anti-Social Behaviour Strategy and relevant housing legislation. • Investigating complaints of anti-social behaviour, or other breaches of Leitrim County Council tenancy agreement, including interviewing tenants, complainants and witnesses. • Preparing and serving warning letters, notices etc when required. • Liaising with the Council’s legal advisor(s) as required and issuing instructions to commence legal proceedings when necessary. • Attending in court to give evidence as and when required. • Attending evictions and liaising with relevant staff eg. Housing Officer, Housing Allocations Officer, Clerk of Works, Traveller Liaison Officer, Housing Welfare Officer, Revenue Collector etc when required. • Reviewing housing applications and transfer applicants if there are records or reports of anti-social behaviour. • Mediating and liaising, where possible, on tenant and resident conflicts, and seeking to resolve disputes. • Developing and co-ordinating communication on cases and anti-social behaviour prevention with An Garda Síochána, HSE, Tusla and other agencies or groups. • Developing and maintaining positive and productive working relationships across a range of internal and external stakeholders. • Working on an inter-agency basis and with external bodies and groups as appropriate in relation to the development and delivery of initiatives, programmes and projects. • Identifying and developing collaborative partnerships and programmes in response to identified needs. • Assisting in relation to the development / review of Housing Policy including Anti-Social Behaviour, Succession of Tenancy, Surrender of Tenancy, Tenancy Handbook etc. • Investigating abandonment of local authority properties and completing appropriate steps in line with legislative provisions to secure the return of the property to Leitrim County Council. • Liaising with tenants and families in relation to succession of tenancy for local authority properties. • Completing surrender of tenancy with local authority tenants who wish to leave their local authority property. • Providing support to the Assessments, Allocations and Homelessness Teams within the Housing Department. • Representing the Housing Department and/or the Council on relevant committees and/or at a range of meetings and events as and when required. • Attending meetings, participating on relevant Working Groups, Committees etc as appropriate and as requested. • Compiling, preparing and presenting reports/claims/returns, including site visits, record checking, presentations and correspondence as necessary. • Keeping necessary records and compiling relevant statistics for reporting to management, elected members, government departments etc. • Carrying out general inspection of dwellings and providing reports on condition of same. • Identifying opportunities for improvements in service delivery within their work area and wider Housing Department. • Supporting and implementing change management initiatives within their work area and wider Housing Department. • Participating in corporate activities and responsibilities appropriate to the grade. • Working in compliance with Health and Safety legislative requirements, policies and procedures and safe systems of work. • Deputising for the line manager or equivalent as required. • Undertaking any other duties of a similar level and responsibility, as may be required, or assigned from time to time. The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to, an appropriate Officer or such designated Officer as may be assigned from time to time by the Local Authority. The role requires flexibility in terms of working hours as the duties may involve working outside of normal office hours. 2. Salary The salary scale for the post of Tenant Liaison Officer (Staff Officer Analogous), applicable from 1st August 2025, is within the range: €51,722, €53,266, €54,844, €56,454, €58,076, €59,967 LSI1, €61,865 LSI2 Entry point to this scale will be determined in accordance with relevant Departmental Circulars. Offers of appointment to persons who are not serving local authority employees will be based on the minimum of this scale. The rate of remuneration may be adjusted from time to time in line with Government Policy. The salary shall be fully inclusive and shall be as determined from time to time. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform. 3. Residence The holder of the post shall reside in the district in which his or her duties are to be performed or within a reasonable distance thereof and will be required to serve in the Local Authority’s Offices, or wherever assigned by the Local Authority. Leitrim County Council reserves the right to, at any time, re-assign an employee to any Department now or in the future. Leitrim County Council reserves the right to, at any time, assign an employee to any premises in use by the Council now or in the future. 4. Probation All contracts will be subject to a probationary period, during which the performance of the successful applicant will be regularly evaluated. Where a person is permanently appointed to Leitrim County Council the following provisions shall apply: (a) There shall be a period after appointment takes effect, during which such a person shall hold the position on probation; (b) Such period shall be one year but the Chief Executive may, at his/her discretion, extend such period; (c) Such a person shall cease to hold the position at the end of the period of probation, unless during this period the Chief Executive has certified that the service is satisfactory; (d) There will be ongoing assessments during the probationary period. Employment may be terminated by either party during probation or at the end of the probationary period on one week’s notice. 5. Health: For the purpose of satisfying the requirement as to health it will be necessary for each successful candidate, before he/she is appointed to a permanent position, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority. 6. Annual Leave The annual leave entitlement for this post will be 30 days per annum. Annual leave year is aligned to the calendar year. 7. Working Hours The standard working week will be 35 hours, Monday to Friday. The role may require flexibility around working hours, and evening and weekend work may arise. The Council reserves the right to alter hours of work from time to time. All hours worked will be subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. Leitrim County Council requires employees to record their hours worked using a clocking system.
Administrator
Mercury is the European leader in construction solutions. We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again. We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection. At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential. Key Responsibilities of the Role: Mercury is an equal opportunities employer .
Customer Support Specialist
You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged. Whether you prefer working in our vibrant Dublin office, 100% remotely, or a mix of both, this role offers flexibility as to where you work from. We are looking for people who: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Customer Support Specialist
You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged. Whether you prefer working in our vibrant Dublin office, 100% remotely, or a mix of both, this role offers flexibility as to where you work from. We are looking for people who: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
