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Sort by: relevance | dateHEO - Courtroom Technology Engineer
1. Operating Environment The long-term strategic vision for the future of the Courts Service sets out the 10-year plan to 2030 to re-design services around court users, leveraging digital technology to streamline services and ultimately delivering a modern court system. This is an exciting time to be a member of Courts Service staff and be part of our evolving and modernising journey. 2. THE ROLE Technology is a key enabler for the administration of justice in Ireland, as it underpins almost all processes in the Courts Service. Within the courtrooms, it is used to support and deliver services to the judiciary, staff and users of the court, such as providing mechanisms for the digital display of evidence, creation and playback of audio recordings of proceedings, and enabling the capability for remote court hearings through the provision of enterprise video conferencing and audiovisual solutions. Courtroom Technology Engineer role reports to the Head of Courtroom Technology and is responsible for delivering implementation and maintenance of complex and highly critical ICT and advanced audiovisual services across the nationwide estate of over 200 courtrooms. This includes managing relationships with internal and external stakeholders, leading a blended team of technicians and AV specialists, the operation of good AV and technical support practices, and associated team and budget coordination. The Courtroom Technology Engineer role is both technical and business facing and is seen as a critical solutions expert whilst inputting into operational and strategic organisational decisions. 3. Key Responsibilities Technology Leadership · This role has national responsibility covering all Courts Service sites nationwide. · Contribute to the design and development of enterprise level AV solutions for courtrooms, meeting rooms, auditoriums, digital signage and collaboration spaces. · Coordinate and maintain AV systems reference architecture including, hardware software and network integration ensuring compliance with industry standards including AVIXA and Courts Service ICT Security policies. · Operate on AV technologies, including SIP and WebRTC based video conferencing (Poly, Logitech, Pexip, MS Teams, Zoom, Cisco Webex), AV control systems (Extron, AMX, Crestron) and digital signal processing (Biamp, Symetrix, Extron) · Contribute to the evaluation of software solutions for seamless integration with Courtroom technology estate delivering functionality, scalability, security, interoperability with existing AV and ICT infrastructure/solutions. · Contribute to the configuration of sound systems design, with expertise in networked audio systems and knowledge of AV-over-IP protocols (Dante) · Ensure AV solutions align with business objectives, user experience and ICT infrastructure standards. · Contribute to AV technology roadmaps, ensuring scalability, security and innovation and including emerging AV technologies including AI-powered AV and smart meeting room automation. · Effectively operate across a programme of inflight projects and supporting resources. · Deliver technologies and experiences to support the adoption of AV tools & technologies across the Organisation and within a transforming operational environment. · Contribute to the development and adoption of ICT governance and ICT policies & procedures to improve operational effectiveness, decision making, and reduce risk. Team Leadership · Coordinate the day to day running of courtroom technology blended team maximising the contribution of the team as a whole and fostering a positive and dynamic environment. · Contribute to the expertise across the courtroom technology team by promoting learning and development opportunities. · Lead by example by demonstrating a commitment to public service values. Stakeholder Engagement · Proactively engage with a wide variety of stakeholders, from ICT infrastructure and applications teams to wider operational staff and judiciary to develop and maintain high quality end user services that are highly available and fit for purpose. · Establish and participate in working groups, workshops and other for a both internal and external as required to advance the courtroom technology agenda and support the ongoing evolution of Organisation’s digital services. Procurement · Support the team’s activity by participating in procurement initiatives to source products and services required. · Provide technical/specialist input into procurement initiatives being run by other teams across the organisation. Vendors · Actively manage vendors, ensuring that they adhere to the principals of the organisation, and carry out their tasks in a manner that is compatible with the policies and procedures of the organisation. · Actively monitor the performance of vendors, value for money and introduce corrective procedures when appropriate. Note, the above is intended as a guide and is neither definitive nor restrictive. 4. Essential Requirements: Applicants should have at least 3 years’ relevant and recent experience for this role. Qualifications · Educated to degree level in a relevant field desirable, however, extensive industry experience in a similar role with a proven track record of AV system design and implementation will also be considered. Skills and Experience Required · Demonstrable experience in the build and management of bespoke AV systems design and implementation in an enterprise environment. · Proven track record in successfully operating within a multi-disciplinary team of ICT Professionals within a diverse and complex ICT environment. · A technical background, underpinned by practical experience gained on a variety of bespoke enterprise AV systems/services with adherence to AVIXA standards for AV systems integration. · Knowledge of AV control systems (Extron, AMX, Crestron) with relevant professional certification desirable · Knowledge of digital signal processing, together with knowledge of AV-over-IP protocols (Dante) · Experience with collaboration and UC platforms (MTRs, Cisco, Zoom) · Demonstrable ability to deliver innovative technical solutions. · Vendor management experience. · Effective budget management and reporting. · Keen proponent of agile methodologies. · Excellent written and oral communication skills. · Understands and can fully engage in a co-creation environment. The following skills and experience are desirable. · Experience in AV procurement. · Experience in ICT policy and strategy development. 5. APPLICATION PROCESS Application should be made by logging into the advertisement link. The closing date is 12noon on 25 July 2025. Applications received after the closing date and time will not be accepted. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. 6. Selection Methods The Selection Process will involve: · Assessment of candidates, on the basis of the information contained in their CV & Cover Letter · a competitive interview. Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and competencies Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and competencies namely: Team Leadership Works with the team to facilitate high performance, developing clear and realistic objectives and addressing and performance issues if they arise. Provides clear information and advice as to what is required of the team. Strives to develop and implement new ways of working effectively to meet objectives. Leads the team by example, coaching and supporting individuals as required. Places high importance on staff development, training and maximising skills and capacity of team. Is flexible and willing to adapt, positively contributing to the implementation of change. Analysis and Decision Making Gathers and analyses information from relevant sources, whether financial, numerical or otherwise weighing up a range of critical factors. Takes account of any broader issues and related implications when making decisions. Uses previous knowledge and experience in order to guide decisions. Makes sound decisions with a well-reasoned rationale and stands by these. Puts forward solutions to address problems. Management and Delivery of Results Takes responsibility and is accountable for the delivery of agreed objectives. Successfully manages a range of different projects and work activities at the same time. Structures and organises their own and others work effectively. Is logical and pragmatic in approach, delivering the best possible results with the resources available. Delegates work effectively, providing clear information and evidence as to what is required. Proactively identifies areas for improvement and develops practical suggestions for their implementation. Demonstrates enthusiasm for new developments and changing work practices and strives to implement these changes effectively. Applies appropriate systems and processes to enable quality checking of all activities and outputs. Practices and promotes a strong focus on delivering high quality customer service, Interpersonal and Communication Skills Builds and maintains contact with colleagues and other stakeholders to assist in performing role. Acts as an effective link between staff and senior management. Encourages open and constructive discussions around work issues. Projects conviction, gaining buy-in by outlining relevant information and selling the benefits. Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances. Presents information clearly, concisely and confidently when speaking and in writing. Specialist Knowledge, Expertise and Self Development Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and Department/Organisation and effectively communicates this to others. Has high levels of expertise and broad Public Sector knowledge relevant to his/her area of work. Focuses on self-development, striving to improve performance. Drive & Commitment to Public Service Values Strives to perform at a high level, investing significant energy to achieve agreed objectives. Demonstrates resilience in the face of challenging circumstances and high demands. Is personally trustworthy and can be relied upon. Candidates with Disabilities The Courts Service has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. 7. Interviews Interviews will take place in Dublin city centre. Interviews will be structured in format, with candidates asked to provide examples of the competencies for the role as outlined in Section 6 of this document. Candidates will be required to detail their experiences under the six competencies. The competencies will be thoroughly and systematically assessed at interview to assess suitability for the grade of Courtroom Technology Engineer. The board may ask about the experience described on the CV and cover letter or they may ask for other examples. It is anticipated the interview will last 45 minutes. Candidates' Obligations: Candidates in the recruitment process must not: • knowingly or recklessly provide false information • canvass any person with or without inducements • impersonate a candidate at any stage of the process interfere with or compromise the process in any way Any person who contravenes the above provisions or who assists another person in contravening the above provisions is guilty of an offence. A person who is found guilty of an offence is liable to a fine and/or imprisonment. In addition, where a person found guilty of an offence was or is a candidate at a recruitment process, then: · where he/she has not been appointed to a post, he/she will be disqualified as a candidate; and where he/she has been appointed subsequently to the recruitment process in question, he/she shall forfeit that appointment. It is important to remember that this is a competitive process for a role where integrity is paramount. Sharing information on the selection process e.g. through social media or any other means, may result in disqualification from the competition. In addition, if a person found guilty of an offence was, or is a candidate at a recruitment process, they will be disqualified as a candidate and excluded from the process and if appointed to a post following the recruitment process, they will be removed from that post. Use of Recording Equipment The Courts Service does not allow the unsanctioned use of any type of recording equipment on its premises. This applies to any form of sound recording and any type of still picture or video recording, whether including sound recording or not, and covers any type of device used for these purposes. Any person wishing to use such equipment for any of these purposes must seek written permission in advance. Unsanctioned use of recording equipment by any person is a breach of this policy. Any candidate involved in such a breach will be disqualified from the competition. Specific candidate criteria Candidates must have the knowledge and ability to discharge the duties of the post concerned and be suitable on the grounds of character. Candidates must be suitable in all other relevant respects for appointment to the post concerned; and if successful they will not be appointed to the post unless they: · Agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed; · Are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position. Deeming of candidature to be withdrawn Candidates who do not attend for interview when and where required by the Courts Service, or who do not, when requested, furnish such evidence as the Courts Service requires in regard to any matter relevant to their candidature, will have no further claim to consideration. Candidates are expected to provide all requested documentation to the Courts Service, including all forms issued by the Courts Service for completion, within five days of request. Failure to do so will result in the candidate being deemed to have withdrawn from the competition and their candidature will receive no further consideration. 8. MATTERS RELATING TO ELIGIBILITY TO APPLY Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 permission1 or a Stamp 5 permission 1 Please note that a 50 TEU permission, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must be eligible by the date of any job offer. 9. PRINCIPAL CONDITIONS OF SERVICE Tenure The appointment is to an established position in the Civil Service. Salary The salary scale for the position (rates effective from March 2025 ) is as follows: Higher Executive Officer - Personal Pension Contribution Salary Scale: €58,264.00, €59,967.00, €61,668.00, €63,366.00, €65,072.00, €66,769.00 €68,472.00 NMAX, €70,928.00 (LSI [1] ), €73,378.00 (LSI [2] ), New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale. The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Salary is payable fortnightly in arrears by Electronic Funds Transfer (EFT) into a bank account of the appointees’ choice. Payment cannot be made until an appointee supplies a bank account number and bank sort code to the Human Resources Unit of the Courts Service. Statutory deductions will be made from salary as appropriate by the Courts Service. Candidates should note that the salary quoted will not be subject to negotiation . The rate of remuneration may be adjusted from time to time in line with Government pay policy. Duties Appointees will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time). Hours of Attendance This is a fulltime post and hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross per week or 35 hours net per week . Appointees will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down under working time regulations. Annual Leave This post is a permanent post. The annual leave entitlement for this post is 29 working days per year. Headquarters The appointees’ headquarters will be at the Phoenix House, 15-24 Phoenix St North, Smithfield, Dublin 7. This position is hybrid.
Quality Assurance Officer
Job Summary Nua Healthcare Services (Nua) is one of Ireland’s leading Private Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs. We are seeking applications from energetic and enthusiastic individuals to join our team for the above positions. The successful candidate will be afforded all necessary training and development in line with the role. Candidates must be highly motivated and creative, with a passion for engaging with Service Users on a daily basis. Candidates will contribute to enriching the lives of our Service Users. Job Objectives We are seeking a dedicated and experienced Quality Assurance Officer to join our dynamic team at Nua Healthcare. We have several positions available, within the areas of Kildare, Meath and Dublin The post holder will ensure compliance, both operational and legislative across all areas of the business along with conducting audits across all areas of the business. Submit reports, agree corrective actions, and support Teams to action any approved recommendations regarding business activities. This will include the following on a day-to-day basis: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Healthcare Assistant - Mental Health Services
Job Summary Nua Healthcare Services (Nua) is one of Ireland’s leading Private Healthcare Providers, specialising in Mental health, Residential and Supported Living Services, to both Children and Adults with a range of complex support needs. We are seeking applications from energetic and enthusiastic individuals wanting to progress in their career as a healthcare assistant within the Mental Health Sector, where our team bring a wealth of experience in supporting individuals with a range of Mental illnesses. The successful candidate will be afforded all necessary training and development in line with the role. Job Objectives We are seeking Healthcare Assistants to join our dynamic team at Nua Healthcare. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Head Office Contact Centre Agent
We have a highly engaged team with a passion for patient care and building relationships, both with each other, and with our patients. We are looking for someone to come on board who wants to be part of a motivated, driven team of 12, who are making a difference in our patients lives, every day. Responsibilities The central responsibilities of this role are; * Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Contact Centre Agents to complete 160+ calls per day. * Diary Management – ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date. * Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years. The OTE for this position is circa 40 - 50K. This role is based in our Contact Centre team in our Head Office in the Citywest Business Campus. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you. Work Experience & Skills Required: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Service Manager
Purpose of the role The Service Manager (Person in Charge) must be suitably qualified and an experienced manager, with responsibility, authority and accountability for the provision of the service/s with Resilience in line with relevant regulations. The CNM2 will support the Team Leader and staff teams and be responsible for the overall operational management of the service. With Person in Charge responsibilities, the CNM2 will be responsible for ensuring that the service meets the regulations as laid out in the Health Act 2007. He/ she is the person with the responsibility for the day-to-day operation of service/s within his/her remit. The manager (PIC) will manage residential services in accordance with “National Standards for Residential Services for Children and Adults with Disabilities (January 2013) and the “Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013. To listen to, learn from, support and work to achieve the priorities of our service users. To provide them with a home-from-home and the opportunity to live life to their full potential. The Manager may also be responsible for other community-based services within his/her area, such as supporting Independent Living or Outreach services. Locations: Corbally and Hospital, Co. Limerick Job type: Permanent full-time (40 hours per week)Requirements CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Clerical Officer
Salary Scale € 30,811 p.a. - € 44,067 p.a. Long service Increment 1, € 46,335 after three years satisfactory service at the maximum. Long Service Increment 2, € 47,946 after three years satisfactory service at LSI 1 New appointees to any grade start at the minimum point of the scale. Incremental credit is normally granted on appointment, in respect of current experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Annual Leave 22 working days per annum (pro-rata). Working Week 35 hours per week (exclusive of one hour lunch) Probation In accordance with S.I. No. 686/2022 - European Union (Transparent and Predictable Working Conditions) Regulations 2022, the period of probation shall not exceed 12 months. Superannuation Membership of the ETB Superannuation Scheme and of the ETB’s Spouses and Children’s Scheme is automatic and compulsory. Equality, Diversity & Inclusion In accordance with ETB’s commitment to equality of opportunity for all job applicants, you are asked to request any reasonable accommodation in sufficient time to ensure you can participate fully in the recruitment process. Please contact recruitment@ddletb.ie should you require any assistance. A panel may be formed from which future similar vacancies may be filled; such panel will remain active for a maximum period of 6 months. Dublin and Dun Laoghaire Education and Training Board is an equal opportunity employer. Recruitment to posts within the ETB is on the basis of qualifications and the ability to carry out the responsibilities of the grade or post. Key competencies required for the role are set out below Overview of the Role The Clerical Officer will provide a comprehensive general administrative and clerical support to a section/department ensuring the relevant department/area operates effectively and efficiently Duties and Responsibilities • Provide confidential and efficient secretarial and administrative support to the Principal/ Deputy Principal and staff. • General administrative duties such as word processing, data input, filing, photocopying etc. • Maintain an effective administrative/secretarial systems to ensure effective operation. • Deal with information requests and queries made via telephone, email, or face-to-face. • Process and distribute daily post and email. • Maintain an accurate filing system. • Maintaining up-to-date computerised and manual accounts. • Maintaining Student Database and making returns to Department of Education • Organise provision of hospitality for school events, visitors to school etc. • Provide First Aid for students. • To carry out the lawful orders of the Board and of its Chief Executive. • To carry out any other duties appropriate to the grade which may be assigned from • time to time by the Principal. Essential Qualifications and Skills • Leaving Certificate or a recognised equivalent examination. • Excellent keyboard skills with a working knowledge of Microsoft Office applications and email • Excellent organisational, interpersonal and communication skills. • An effective team player. • Flexibility and reliability. • Ability to work under pressure and keep to deadlines. • At least one year’s administrative experience in a modern office environment would be desirable Competencies Key competencies required for the role are set out below 1. Teamwork / Collaboration - Outline, one relevant example of how and where you have displayed each of this competency • Shows respect for colleagues and co-workers • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate • Offers own ideas and perspectives • Understands own role in the team, making every effort to play his/her part 2. Information management / Processing - Outline, one relevant example of how and where you have displayed each of this competency • Approaches and delivers all work in a thorough and organised manner • Follows procedures and protocols, understanding their value and the rationale behind them • Keeps high quality records that are easy for others to understand • Draws appropriate conclusions from information • Suggests new ways of doing things better and more efficiently • Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. 3. Delivery of Results - Outline, one relevant example of how and where you have displayed each of this competency • Takes responsibility for work and sees it through to the appropriate next level • Completes work in a timely manner • Adapts quickly to new ways of doing things • Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes • Identifies and appreciates the urgency and importance of different tasks • Demonstrates initiative and flexibility in ensuring work is delivered • Is self reliant and uses judgment on when to ask manager or colleagues for guidance 4. Customer Service & Communication Skills - Outline, one relevant example of how and where you have displayed each of this competency • Actively listens to others and tries to understand their perspectives/ requirements/ needs • Understands the steps or processes that customers must go through and can clearly explain these • Is respectful, courteous and professional, remaining composed, even in challenging circumstances • Can be firm when necessary and communicate with confidence and authority • Communicates clearly and fluently when speaking and in writing
Uniformed Loss Prevention Security Officer
As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic Security Store Detective. Job Purpose: This role entails working for the Loss Prevention department as part of a covert target team across the Northern Ireland and Republic of Ireland. You will be deployed to our high-risk stores to identify and apprehend offenders for theft, while always being professional when dealing with conflict. The work of the Security Store Detective is crucial in the identification, apprehension and prosecution of criminals who target our stores. You will also support your Security Team Leader by providing training, and development to our retail colleagues in Loss Prevention activity and department objectives. Accountabilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
eBay Customer Service Risk Teammate
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Important Information: If this sounds like the job for you, then apply now!
Park Superintendent Grade II-Tree Officer
Benefits Some of the benefits of working as a Park Superintendent Grade II - Tree Officer in the OPW are: Salary with yearly increments for satisfactory performance Dynamic work environment with multidisciplinary teams delivering bespoke projects to international standards 25 days of annual leave per year, rising to 30 days after a number of years in the grade Flexible working, with a commitment to work-life balance and a family-friendly workplace Access to Shorter Working Year Scheme Learning and development opportunities, including relevant training and attendance at industry conferences and workshops, as well as access to a refund of course fees scheme, paid study leave and paid examination leave Payment of professional membership Facility to apply for career breaks Free access to all OPW-managed heritage sites Access to Public Service Credit Union Cycle to work scheme Tax saver public transport pass Regular opportunities for promotion through internal, inter-departmental and open competitions Public Sector pension The Role The Park Superintendent - Tree Officer Grade II will be part of the professional team within National Historic Properties. Reporting to the Chief Park Superintendent, the Park Superintendent - Tree Officer Grade II will be responsible for the efficient implementation of the OPW Tree Safety Management System in National Historic Properties, in addition to co-ordinating tree management services for heritage services. They will be expected to work closely with colleagues across heritage services and will contribute to the development and implementation of strategies, policies, standards and technological advances around the provision and management of trees and their ecological services within the portfolio. The Park Superintendent - Tree Officer Grade II will have specific assigned responsibility for tree health and safety. Principal Duties and Responsibilities of the Role The duties of the Park Superintendent Grade II - Tree Officer include but are not limited to: Collaborative engagement with the relevant managers across heritage services in the delivery of the commitments contained within the Tree Safety Management Policy and to provide such advice and appropriate professional support as they require from time to time. Providing leadership in driving a tree safety culture within heritage services while engaging collaboratively with operational, administrative and professional staff, the public, representative groups and public bodies within the state. Further developing the OPW Tree Safety Management System and providing arboricultural & related scientific input into OPW policy documents and initiatives including GIS & technology advances, while advising on Industry Standards, Legislative Requirements including Health & Safety and environmental requirements including their implications and applications for OPW, its employees and visitors. Co-ordinating the management of the OPW tree resource in a sustainable and cost-efficient manner including co-ordinating the arboricultural training and upskilling of the operational staff. Co-ordinating and carrying out tree surveys, risk assessments, data input for use with tree management software, and analysis of survey information to inform tree management approaches and arboricultural work schedules. Preparing Tree Constraints Plans and Veteran Tree Policies as required. Providing a specialist advisory service on arboriculture to other sections of OPW and other Government Departments as required. Promoting public awareness of the benefits of trees and engaging with the public on tree initiatives. Co-ordinating tree research projects with the purpose of advancing tree management in OPW. Advising on biosecurity & legislative requirements as they pertain to trees and their sensitive environments including protected species. Managing tree-related projects including budgets, deadlines, procurement, contractors, professional consultants etc. Ongoing personal commitment to Continuing Professional Development. Directing and supporting individuals and teams of outdoor staff in support of excellent service delivery and communicating effectively with key stakeholders. Drafting answers to press queries and other information requirements that relate to trees. Participate in the Performance Management and Development System (PMDS). Please note: The above is a general guide to the key duties and responsibilities of the role and is not an exhaustive description. Other duties and responsibilities appropriate to the role may be assigned from time to time. Vacancies and Location There is currently one Park Superintendent - Tree Officer Grade II vacancy. The successful candidate will be based in one of the OPW offices (see NHP Irish locations in Appendix 1). The specific office location will be determined by the Director of National Historic Properties in consultation with the successful candidate. Applicants who are successful in this competition will be placed on a panel, in an order of merit, to fill any future vacancies which may arise. It is not expected that appointments will be made from this panel after September 2026. Working Environment The work is divided between field and office, with travelling to various sites envisaged with occasional overnight stays required. Travel expenses and subsistence allowances will be paid where applicable, subject to the normal Civil Service regulations. The OPW’s Blended Working Policy is developed and implemented in accordance with the Civil Service Blended Working Policy in line with business needs. Training and Development The OPW is committed to ensuring that all staff members are given the support and assistance required to realise their full potential within the organisation. OPW staff have access to a wide range of Civil Service-wide learning and development opportunities to support and develop core civil service competencies. Mentoring and specialist training will be provided along with facilitated attendance at Industry Conferences and workshops. Professional membership of the relevant institute/association will be supported. ENTRY REQUIREMENTS Essential Candidates must have on or before Thursday, 14th August 2025: A qualification at Level 8 on the National Framework of Qualifications (minimum 2nd Class Honours) or a NARIC Ireland Foreign Qualifications equivalent in Horticulture, Landscape Architecture, Arboriculture or a related discipline such as Forestry, Environmental Sciences, Woodland Ecology, Land Management. and After attaining the qualification in paragraph 1 above, a minimum of five years’ experience in Horticultural, Landscape Management and/or Arboriculture including experience in the management of parks and/or trees. In addition, candidates must also have: 3. A strong understanding and good working knowledge of modern arboricultural management systems and their ecological services. 4. Excellent technical knowledge and the capacity to use such knowledge to optimum effect. 5. Strong understanding of the legislative, environmental and safety requirements as they pertain to this role. 6. Experience in the management of staff, work programmes and services including allocating/delegating and/or overseeing tasks. 7. Experience in the planning and delivery of projects to include budget oversight, timelines, and the management of stakeholders. 8. The capacity to manage procurement processes. 9. Demonstrate a career record that shows a high level of competence in the management of staff, projects, work programmes and services. 10. Strong organisational skills with the ability to deal with multiple demands and competing priorities to tight deadlines. 11. The ability to deal with issues of a technical and/or management nature with a practical approach. 12. A commitment to achieving quality results and ensuring all tasks are completed to a very high standard. 13. Strong interpersonal skills including the ability to build effective working relationships within a multidisciplinary team, and with a diverse range of stakeholders both internally and externally. 14. Excellent oral and written communication skills including the ability to present information in a clear and concise manner. 15. The ability to actively share information, knowledge and expertise. 16. Good IT skills with proficiency in Microsoft Office applications. 17. Commitment to Continuing Professional Development. 18. A current full driving licence (Category B), valid in Ireland and/or access to a car. In addition to the above, candidates must also be able to demonstrate the Key Competencies identified for effective performance at this level. Desirable Experience in veteran trees, historical research, conservation management plans, tree collections, biosecurity and biodiversity Experience in the planning and managing of urban woodlands, botanical and/or historic tree collections Experience in the application of Health & Safety legislation, regulations and industry standards as they apply to the workplace Experience in project management Procurement experience including tender documentation, supplier selection, and contract preparation Experience in the use of GIS & IT packages such as i-Tree Experience in lecturing/public speaking and/or publications Please note: Qualifications/eligibility may not be confirmed until the final stage of the process. Therefore, those candidates who do not possess the essential requirements, on or by the dates as specified, and proceed with their application are putting themselves to unnecessary effort/expense and will not be offered a position from this competition. The onus is on the candidate to ensure they fulfil the eligibility requirements as set out. publicjobs reserves the right to deem an applicant ineligible at any stage if it is apparent that the candidate does not hold the required eligibility/qualifications (e.g., from the submitted application form). Candidates who are unable to demonstrate that they hold/will hold the required qualification(s) by the deadline specified may be withdrawn from the competition at any stage. An invitation to tests, interview or any element of the selection process is not acceptance of eligibility. Candidates who are placed on a panel and come under consideration for a position will be required to provide documentary evidence of their eligibility, including qualifications. Please be aware a transcript of results may be required; therefore, the onus is on candidates to have this information available if requested by publicjobs. Shortlisting The number of applications received for a position generally exceeds that required to fill existing and future vacancies. While a candidate may meet the eligibility requirements of the competition, if the numbers applying are such that it would not be practical to interview everyone, publicjobs may decide that a smaller number will be invited to the next stage of the selection process. publicjobs provides for the employment of a shortlisting process to select a group who, based on an examination of the application forms, appear to be the most suitable for the position. This is not to suggest that other candidates are necessarily unsuitable or incapable of undertaking the job, rather that there are some candidates who, based on their application, appear to be better qualified and/or have more relevant experience. During shortlisting, an expert board will examine the application forms against agreed shortlisting criteria which are based on the requirements of the position. The standard of content of each application submitted may also be assessed during this process. Where a competition attracts a large number of eligible candidates, the shortlisting process will apply a scored assessment of the information provided on the application form. A rank order of candidates will then be created, and based on that ranking, candidates will be invited to the next stage of the process in groups/batches, with those candidates ranked highest invited initially. Subsequent groups/batches may be invited to the next stage of the selection process over the lifetime of the competition on a demand-led basis, if required. The shortlisting criteria may include both essential and desirable criteria specified for the position, and it is therefore in your own interest to provide a detailed and accurate account of your qualifications/experience in your application. The onus is on candidates to complete the application form fully and accurately. For certain competitions, candidates may be required to undertake online assessment tests and will be shortlisted in accordance with their ranking in these tests. Applicants must successfully compete and be placed highest on the order of merit to be considered for advancement to the next stage of a multistage selection process, which may include a shortlisting exercise as described above. The number to be invited forward at each stage will be determined from time to time by publicjobs.
Customer Service Agents
Customer Service Agents – HQ Dublin Description Ryanair are currently recruiting for Customer Service Agents – HQ to join Europe’s Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. This role is based in our Dublin HQ and suitable for candidates with a Customer Service Background Duties include:
