Jobs
Sort by: relevance | dateLabourer and Apprentice Stone Mason
Stone Mason Labourer / Apprentice Wanted We are looking for a reliable Labourer and Apprentice Stone Mason. The roles are ideal for someone who: This is an opportunity to learn a skilled, in-demand trade from the ground up. Wages based on experience, with room to grow as skills develop. If you are interested in either of the above positions please call G Stone Construction Ltd on 0867882676 or upload your CV by hitting the APPY NOW button.
Domiciliary Home Care Worker
Job Opportunity Derry/Londonderry Home Care Workers – Morning Runs (7am-2pm) & Bed Runs (7-11pm) available. MAIN TASK: To provide personal and domestic care to people living in their own homes, who due to a temporary or longer term disability, may not be able to manage their own care. Ref: W/HCW/D/2188 £13.00 per hour (Mon-Fri plus Mileage) £13.60 per hour (Sat & Sun plus Mileage) Part-time (12hr/20 hour) & Full-time contracts available Requirements: Experience of caring in a formal/informal setting Full Driving Licence Access to Car Interested? A full job description and details of how to apply can be found at: https://bryson.getgotjobs.co.uk/home Or call us on: 028 7132 1989 Closing date: 31st March 2026 at 12pm “Please note a satisfactory Access NI Enhanced / Standard disclosure or Garda Clearance is required prior to commencement of employment” We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Relief Driver
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. We are seeking a flexible and professional individual to provide holiday relief cover . This role is based out of Portlaoise. This is a zero-hours contract position , with no guaranteed minimum hours per week. Working hours will depend on operational requirements and staff absences. Work is typically required Monday to Friday only . The role involves: Hourly Rate: €14.29 per hour Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
IT Administrator
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. IT Administrator ALS Life Sciences has a fantastic opportunity for an IT Administrator to join their team in Clonmel, Co. Tipperary. Key Responsibilities Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Receptionist
Job Title : Receptionist (Job‑share applications will be considered) Location : Aurivo House Finisklin Business Park, Sligo Opportunity : Full-time (Job‑share applications will be considered) Aurivo Co-op is a large multi-purpose Co-operative engaged in a wide range of activities including dairy processing, liquid milk distribution, animal feed milling, retail stores, e-commerce, garden centres, livestock marketing and sports nutrition. In Aurivo our values define how we operate, employing over 700 people directly and providing employment for many others in wide range of activities including transport & distribution. Opportunity This is an exciting opportunity to join our team in Aurivo House, Finisklin Business Park, Sligo where the successful candidate will be the ‘face’ of Aurivo, as the first point of contact for all visitors. This person will enjoy interacting with people daily, dealing with many queries both over the phone and face to face with others. We welcome applications from candidates interested in job‑share arrangements Key Responsibilities How to apply Aurivo reserve the right to short list candidates. To apply submit an up-to-date CV to careers@aurivo.ie closing date Friday 6th March 2026
Security Officer
From initial greeting through to departure our professionally trained security team are here to help. They control access to the village, assist with emergencies and ensure our guests have an enjoyable stay. We hope our guests never need them, but knowing we have a Security team on call all year-round provides peace of mind and reassurance. SECURITY OFFICER | €17.05 per hour We are looking for a cheerful and efficient Security Officer to work within a small team, responsible for the Security of our village. This role is paramount to our guest journey as you will represent their first impressions of Center Parcs. Duties will include: If this sounds like your ideal job, then we’d love to see your application.
Painter
Cork City Council is inviting applications for the position of permanent Craftworker (Painter). A panel will be created from this competition to fill any permanent or temporary vacancies that arise during the lifetime of the panel. The successful candidate will work both independently and as part of a team at different locations across Cork City. The role requires flexibility regarding work locations, duties and assigned areas, depending on operational needs and as directed by line management. Ongoing training and development will be provided as part of the role. The successful candidate will carry out duties and follow instructions as directed by the Senior Engineer or other designated personnel. Duties may change from time to time in line with the operational needs of Cork City Council. The post holder must not take up any external employment or activity that could affect their ability to perform their duties, create a conflict of interest or interfere with their responsibilities in this role. Duties As part of this role, you will be responsible for: • Carrying out maintenance and repair work on Council properties and buildings, in line with the requirements of the post. • Preparing walls for painting and completing painting work to a high standard. • Interacting with members of the public in a courteous, professional and efficient manner, keeping your supervisor informed of any significant interactions. • Participating fully in initiatives designed to improve service quality and customer satisfaction. • Attending and actively engaging in training provided by Cork City Council. • Using information technology equipment, including personal computers, mobile devices and other tools, following training and guidance provided. • Co operating with supervisors in the delivery of various works programmes, showing flexibility in the range of tasks assigned and performing other duties as required. • Keeping accurate records and reports of your work as directed by the Housing Maintenance Manager or supervisory staff. • Arranging for the supply of materials needed for maintenance and repair work and maintaining proper records of these supplies. • Managing stock levels in Council vehicles to ensure materials are available when needed. • Driving Council vehicles and using communication equipment responsibly while carrying out your duties. • Undertaking manual, inspection or clerical tasks as assigned from time to time. • Carrying out work as instructed by the Foreman or other designated supervisor. • Participating in out of hours work as part of the Council’s emergency on call response service when required. • Operating existing technology and adopting new technology relevant to your role as it is introduced. • Complying with Health and Safety procedures and participating in mandatory training and any additional training required for the post. • Performing all duties allocated to you under the direction and supervision of the relevant supervisor and contributing to the ongoing development of the role. This description provides an overview of the main duties, but the post holder may be required to carry out other tasks appropriate to the post from time to time. Qualifications for the Post Character Candidates shall be of good character. Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Essential Requirements Candidates shall on the latest date for receipt of completed application forms for the post: I. Have satisfactorily completed a recognised apprenticeship in Painting and Decorating. or II. Possess a FETAC Advanced Certificate, Level 6, in Painting and Decorating. or III. Hold a National Craft Certificate in Painting and Decorating, awarded by SOLAS or an equivalent awarding body. IV. Equivalent qualifications may be considered, subject to verification and recognition by the relevant Irish authority, for example Quality and Qualifications Ireland. V. Candidates must have a current Safe Pass registration card prior to taking up an appointment. Driving Licence Applicants should hold a full, valid driving licence for Class B vehicles, free from disqualifications, as the role may require driving a car during the course of duties. Desirable Skills It is desirable that candidates demonstrate a strong ability in the following areas: • Problem Solving: Identifying issues and contributing to practical solutions. • Delivering Quality Work: Producing high quality work and services consistently. • Health, Safety and Welfare: Understanding and applying workplace safety and health procedures. • Knowledge of relevant health and safety legislation as it applies to the role of a painter. • Relevant experience in local authority housing, domestic housing installations or similar environments. • Proficiency or aptitude in information technology systems, for example email, Word, Excel and Customer Relationship Management systems, or willingness to undertake training and upskilling as required. • Experience interacting effectively with members of the public. • Awareness and understanding of Health and Safety in the workplace. • Flexibility and the ability to respond quickly and effectively to service needs. • Ability to work on their own initiative and solve problems independently. • Strong written and verbal communication skills. Competency Framework The key competencies for this post are outlined in the table below. Candidates are expected to demonstrate their competence in each competency area both in their application form and, if shortlisted, at interview. To effectively demonstrate your skills and experience, candidates should use the STAR technique, Situation, Task, Action, Result, when providing examples. For each competency, candidates should provide a recent and specific example outlining • The situation or project involved. • Your role and responsibilities. • The actions you took. • The outcome or result achieved. Salary The weekly rate for the post is: €806.10 - €828.58 - €882.60 - €888.20 - €893.69 - €899.26 - €904.80 - €910.35 - €915.89 - €921.45, Long Service Increment 1 €926.96, Long Service Increment 2. New entrants to the Local Authority service will commence on the first point of the salary scale, in accordance with current Government policy as set out in Department of the Environment Circular Letter EL 02/2011, 28 January 2011, and Circular EL 05/2016, 5 February 2016. The salary is fully inclusive and will be determined in line with current rates. The awarding of increments is subject to satisfactory service. Holders of the office are required to pay to the local authority any fees or other monies, other than their inclusive salary, received by virtue of their office or in respect of any services which they are required, by or under any enactment, to perform. Hours of Duty The standard working week will be 39 hours per week. The role will involve flexible working hours and may occasionally require evening and weekend work. Overtime rates will not apply to additional hours worked outside normal working hours. Holders of the post may be required to attend for duty at any time in accordance with operational arrangements determined by the local authority. The Council reserves the right to vary hours of work from time to time in line with service requirements. All hours worked will be subject to the provisions of the Organisation of Working Time Act 1997 and the Organisation of Working Time, General Exemptions, Regulations 2001. Garda Vetting This post may come within the scope of the Local Authorities Garda Vetting Scheme. Further information is available in the Candidate Information Booklet, which provides details on vetting requirements, the format of the competition, the principal conditions of service and data protection under the General Data Protection Regulation. Equality, Diversity and Inclusion Cork City Council is an equal opportunities employer. Applications are welcome and encouraged from suitably qualified candidates, regardless of gender, age, civil or family status, sexual orientation, gender identity, disability, race, ethnic origin, membership of the Traveller community, religion or belief. Closing Date The deadline for receipt of applications is 4:00 p.m. on Friday 13 March 2026.
Administrative Officer
Job Summary Dublin and Dun Laoghaire Education and Training Board (DDLETB) serves the three county council areas of Dún Laoghaire-Rathdown, South Dublin and Fingal and a population of 862,468 people. The administrative area covered by Dublin and Dún Laoghaire ETB reaches from Balbriggan in north County Dublin, to Dún Laoghaire in south County Dublin and Lucan in west County Dublin. As a statutory body, DDLETB has responsibility for a wide and varied suite of education and training services including Primary, Post Primary, Further Education and Training (FET) settings and Youth Services. In 2025, over 5,000 staff were employed in DDLETB, and the organisation provided services to over 85,000 learners who participated in the education and training services provided by DDLETB. Job Title Administrative Officer GVII - Procurement Overview of the Role The Administrative Officer will be responsible for overseeing and managing DDLETBs procurement function, ensuring compliance with organisational procedures, public sector regulations, and best practice. Reporting to the Head of Procurement, the role involves supervising procurement staff and processes, supporting strategic procurement objectives, and promoting efficiency, transparency, and value for money across all procurement activities. Grade Administrative Officer – Grade VII Nature and Duration of Contract Permanent full-time in accordance with General Conditions of Employment. Department / Function Procurement Section Reporting To Assistant Principal Officer Location of Post Administrative Head Office, 1 Tuansgate, Belgard Square East, Tallaght, D24 other such place designated as appropriate by Dublin and Dun Laoghaire Education and Training Board (DDLETB). Salary Scale €60,610 p.a. - €73,516 p.a. Long service Increment 1, €76,149 after three years satisfactory service at the maximum. Long Service Increment 2, €78,794* after three years satisfactory service at LSI 1 New appointees to any grade start at the minimum point of the scale. Incremental credit is normally granted on appointment, in respect of current experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies Annual Leave 29 working days per annum (pro-rata). Working Week 35 hours per week (exclusive of one hour lunch) Probation In accordance with S.I. No. 686/2022 - European Union (Transparent and Predictable Working Conditions) Regulations 2022, the period of probation shall not exceed 12 months. Superannuation Membership of the ETB Superannuation Scheme and of the ETB’s Spouses and Children’s Scheme is automatic and compulsory. Equality, Diversity & Inclusion In accordance with ETB’s commitment to equality of opportunity for all job applicants, you are asked to request any reasonable accommodation in sufficient time to ensure you can participate fully in the recruitment process. Please contact recruitment@ddletb.ie should you require any assistance. Dublin and Dun Laoghaire Education and Training Board is an equal opportunity employer. Recruitment to posts within the ETB is on the basis of qualifications and the ability to carry out the responsibilities of the grade or post. A panel may be created as a result of this campaign for Administrative Officer GVII in Procurement from which current and future permanent and specific purpose vacancies, of full or part-time duration may be filled; such panel will remain active for a maximum period of 6 months. Job Objectives TASKS / DUTIES & RESPONSIBILITIES:
Marine Project Officer
Louth County Council is seeking a Marine Project Officer to lead a transformative programme tackling the impacts of climate change on coastal and marine ecosystems. Funded by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB), Coastal Monitoring and Adaptation Planning (CMAP) is a €9.6 million cross border project, led by Ulster University, that will help create sustainable adaptation to the threats posed by climate change and provide decision makers and stakeholders at the coast with information on the nature of coastal change. CMAP focuses on integrating scientific research, community engagement and policy development to deliver sustainable coastal adaptation strategies. Purpose The role supports the delivery of CMAP’s objectives to: • Develop and implement coastal monitoring protocols and datasets for sand, rock and saltmarsh environments. • Advance nature based solutions for habitat and species recovery, including saltmarsh, seagrass, native oyster and seabird conservation. • Facilitate community engagement and co design of coastal adaptation plans and toolkits across Northern Ireland and the Republic of Ireland. • Promote cross border collaboration, ensuring harmonised strategies for coastal resilience and marine ecosystem restoration. Impact This role is central to creating Ireland’s first integrated coastal monitoring and adaptation framework, influencing policy development and fostering a resilient, sustainable marine environment through evidence based strategies and community driven action. Duties The duties may include but are not limited to the following and the post holder may be required to perform other duties as appropriate to the post which may be assigned to him or her from time to time and to contribute to the development of the post while in office. Project Management • Project management and delivery of the CMAP project in County Louth. • Ensure the key activities and deliverables are achieved on time and within budget. • Manage relationships with funders and partners as required. • Ensure all funding requirements are met, including progress reports and claims. • Liaise with stakeholders and possible project partners to further the wider objectives of habitat restoration. • Conduct fieldwork to survey and sample habitats and species using appropriate survey methodologies. • Procurement of appropriate sampling and project equipment and expert consultants associated with the project. • Budget and data management. Citizen Science and Marine Education • Promote and deliver citizen science and outreach events in support of marine habitat restoration, including organisation and scheduling of public events. • Develop best practices for citizen science surveys in support of blue carbon habitat restoration, providing relevant technical input. • Support the wider CMAP Marine team with citizen science events. Health and Safety Policy and Procedure • Comply with all Louth County Council and national workplace health and safety policies and legislation. • Comply with all statutory consents and permissions regarding the sites and wider survey activity. • Maintain and enforce biosecurity protocol. • Responsible for the appropriate and safe use and maintenance of field survey and other equipment for use on projects. • Ensure surveys completed by consultants or external parties comply with all health and safety requirements, for example diving. Wider Climate and Biodiversity Output of the Council • Deliver any other tasks that may be assigned by council management. The above specification is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned to him or her from time to time and to contribute to the development of the post while in office. Louth County Council is currently inviting applications from suitably qualified persons for the above competition. Louth County Council will, following the interview process, form a panel for the post from which future relevant vacancies may be filled subject to sanction approval from the Department of Housing, Local Government and Heritage. This panel will exist for 12 months and may only be extended at the discretion of the Chief Executive. Essential Criteria Character Each candidate must be of good character. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education and Experience Candidates shall on the latest date for receipt of completed applications: (a) Hold an Honours degree, level 8 in the National Framework of Qualifications, in Science. (b) Have at least five years satisfactory experience of scientific work. (c) Possess a high standard of technical training and experience. Candidates must also: • Have the knowledge and ability to discharge the duties of the post concerned. • Be suitable on grounds of character. • Be suitable in all other relevant respects for appointment to the post concerned. • Have demonstrable work experience in conservation, coastal or marine science, habitat restoration, botany, ecology or a relevant environmental management field. • Possess a high standard of technical training and experience in the relevant areas of natural sciences and natural resource management. • Possess a high standard of administrative, financial, project management, communications and public engagement experience. • Have a satisfactory knowledge of public service organisation and public procurement, or the ability to acquire such knowledge. Candidates, if successful, will not be appointed to the post unless they: • Agree to undertake the duties attached to the post and accept the conditions under which the duties are or may be required to be performed. • Are fully competent, available to undertake and fully capable of undertaking the duties attached to the position. • Hold a current, full Category B driving licence and have access to their own car. Salary Salary shall be fully inclusive and shall be as determined from time to time. The holder of the office shall pay to the local authority any fees or other monies, other than his or her inclusive salary, payable to and received by him or her by virtue of his or her office or in respect of services which he or she is required by or under any enactment to perform. The salary scale for the position of Executive Scientist is €60,255 - €83,758, including Long Service Increment 2. Entry point to this scale will be determined in accordance with circulars issued by the Department of Housing, Planning and Local Government. In accordance with Departmental Circular Letter EL.02/2011, a person who is not a serving local authority employee on or after 1 January 2011 will enter the scale for the position at the minimum point. Rate of remuneration may be adjusted from time to time in line with Government policy. Probation Where a person who is not already a permanent officer of Louth County Council is appointed, the following provisions shall apply: • There will be a probationary period of nine months from date of employment. • The Chief Executive may at his or her discretion extend this period. • You shall cease to hold office at the end of the period of probation unless during this period the Chief Executive has certified that your service is satisfactory. Location of Post Louth County Council reserves the right to assign the post holder to any council premises, now or in the future, subject to reasonable notice. Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to provide himself or herself at his or her own expense with the necessary mode of travel to and from work. Superannuation A. Officers joining the Public Service after 1 January 2013 will be required to join the Single Public Service Pension Scheme. A Class A rate of PRSI contribution will apply. A rate of 3 percent of their pensionable remuneration plus 3.5 percent of net pensionable remuneration, that is pensionable remuneration less twice the rate of State Pension Contributory, applies. This includes a contribution to a Spouse’s and Children’s Scheme. OR B. Officers who became pensionable officers of the Public Service prior to 1 January 2013 and who are liable to pay the Class A rate of PRSI contribution will be required to contribute at a rate of 1.5 percent of their pensionable remuneration plus 3.5 percent of the net pensionable remuneration, that is pensionable remuneration less twice the rate of State Pension Contributory. You will be required to contribute at a rate of 1.5 percent of your pensionable remuneration to the Spouses and Children’s Pension Scheme. OR C. Officers who became pensionable officers of a Public Service prior to 5 April 1995 and who are liable to pay the Class D rate of PRSI contribution will be required to contribute at a rate of 5 percent of their pensionable remuneration. If an option to join a dependent scheme was made you will be required to contribute at a rate of 1.5 percent to a Dependents Pension Scheme. Retirement Retirement is dependent on the superannuation scheme you become a member of and details will be made available to you upon appointment. Health For the purpose of satisfying the requirements as to health, it may be necessary for the successful candidate, before he or she is appointed, to undergo at his or her expense a medical examination by a qualified medical practitioner to be nominated by the local authority. On taking up appointment, the expense of the medical examination will be refunded to the candidate. Residence The holder of the office shall reside in the district in which his or her duties are to be performed or within a reasonable distance thereof. References Applicants are required to advise the names of two responsible persons to whom they are well known but not related. At least one of the referees should be an existing or former employer. In advance of any offer of employment, Louth County Council reserves the right to seek both written and verbal references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. The Council reserves the right to determine the merit, appropriiateness and relevance of such references and referees. Hours of Work The working hours at present provide for a five day, thirty five hour working week. A flexible working hours system is in operation and may be availed of subject to the terms and conditions of the Flexitime Policy. Sick Leave The terms of the Public Service Sick Pay Scheme will prevail. Annual Leave Annual leave entitlement for the position will be 30 days. Louth County Council’s leave year runs from 1 January to 31 December. Granting of annual leave, payment for annual leave and arrangements for public holidays will be governed by the provisions of the Organisation of Working Time Act 1997, as amended. Start Date The successful candidate will commence on direction from Directors of Service or the Chief Executive. Should they fail to take up the appointment on direction, the council at its discretion may not appoint them.
Staff Officer
Salary Scale: €52,240 - €62,484 Hours of Work: Monday - Friday, 35 hours per week Duties: The successful applicant will be required to: • The successful applicant may have a large, multi-level staff and will be expected to take responsibility for decision making in the section or area. • Plan and prioritise work in terms of important timescales and other resource constraints. • Participate in LOETB’s certification process for Construction Skills Certification Scheme (CSCS), to include Internal Verification, engagement with External Authenticators, and participation in Results Approval Panel meetings, as required. • Coordinate the dissemination of assessment material to relevant parties, whilst protecting and maintaining the integrity of the assessment process. • Act as point of contact for designated Approved Training Organisations (ATOs). • Provide IV training for ATOs as and when required. • Maintain an efficient and effective filing system to ensure that any and all data, records or information is readily available, as required. • Assist in the development of improved working practices in order to achieve improved service delivery. • Competently operate relevant Management Information Systems (NCSD and RCCRS). • Deal sensitively with correspondence and telephone enquiries while maintaining a high degree of confidentiality. • Conduct all work with a high level of attention to detail. • Communicate efficiently and build productive working relationships with relevant internal and external stakeholders. • Carry out lawful orders of the Chief Executive. • Carry out any other duties appropriate to the grade, which may be assigned from time to time. Personal Specification – Qualifications, Knowledge, Experience and Skills • Candidates must have the requisite knowledge, skills and competencies to carry out the role. • Proven experience conducting Internal Verification, ensuring assessment quality and compliance with standards. • High level of experience and knowledge of the administrative function. Be capable and competent of fulfilling the role to a high standard. • Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent, or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher, or have appropriate relevant experience which encompasses equivalent skills and expertise. Competencies Required: The appointee to the Grade V post will be required to show evidence of the following competencies: People Management: • Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues. • Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise. • Values and supports the development of others and the team. • Encourages and supports new and more effective ways of working. • Deals with tensions within the team in a constructive fashion. • Encourages, listens to and acts on feedback from the team to make improvements. • Actively shares information, knowledge and expertise to help the team to meet its objectives. Analysis and Decision Making: • Effectively deals with a wide range of information sources, investigating all relevant issues. • Understands the practical implication of information in relation to the broader context in which he or she works – procedures, divisional objectives, etc. • Identifies and understands key issues and trends. • Correctly extracts and interprets numerical information, conducting accurate numerical calculations. • Draws accurate conclusions and makes balanced and fair recommendations backed up with evidence. Delivery of Results: • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion. • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation. • Constructively challenges existing approaches to improve efficient customer service delivery. • Accurately estimates time parameters for projects, making contingencies to overcome obstacles. • Minimises errors, reviewing learning and ensuring remedies are in place. • Maximises the input of own team in ensuring effective delivery of results. • Ensures proper service delivery procedures, protocols and reviews are in place and implemented. Interpersonal and Communication Skills: • Modifies communication approach to suit the needs of a situation or audience. • Actively listens to the views of others. • Liaises with other groups to gain co-operation. • Negotiates, where necessary, in order to reach a satisfactory outcome. • Maintains a focus on dealing with customers in an effective, efficient and respectful manner. • Is assertive and professional when dealing with challenging issues. • Expresses self in a clear and articulate manner when speaking and in writing. Specialist Knowledge, Expertise and Self Development: • Displays high levels of skills and expertise in own area and provides guidance to colleagues. • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department or Organisation, and can communicate this to the team. • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team. Drive and Commitment to Public Service Values: • Is committed to the role, consistently striving to perform at a high level. • Demonstrates flexibility and openness to change. • Is resilient and perseveres to obtain objectives despite obstacles or setbacks. • Ensures that customer service is at the heart of own and team work. • Is personally honest and trustworthy. • Acts with integrity and encourages this in others.
