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Sort by: relevance | dateApprentice Service Advisor
About The Group: Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Requirements: To be the focal and experienced point of contact for Audi customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Audi range. Maintain relevant systems ensuring accuracy at all times. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills Excellent organisational skills Able to record accurately all relevant details Ability to 'up sell' additional work / accessories An ability to absorb and understand technical data and explain it to our customers as required A full, clean driving licence is an essential requirement for this role We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 20 days annual leave PRSA This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs, and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training. Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade. If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! Note: A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Apprentice Parts Advisor
Due to on-going growth within the group, we are now recruiting for a trainee or an experienced Parts Advisor to join our bright and modern Volvo KIA dealership in Swords. Joe Duffy Group is Ireland’s leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. Job Purpose: To source and supply franchise vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets and delivering excellent customer service. Key Responsibilities: Receive, record and bin parts and consumables from the manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders. Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system. Supply accurate and detailed parts quotations to internal departments, retail and trade customers. Administer parts invoices ensuring invoiced items are accountable. Establish customers needs for required parts, communicating relevant promotions and offers to customers when appropriate. Manage and control all parts administration requirements. Maintain standards in line with regulatory requirements. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealer procedures. Maintain safe working practices and abide by the working rules and standards of the Dealer. Maintain product knowledge on the full franchise range. Maintain relevant systems ensuring accuracy at all times. Work with existing team, to ensure that agreed targets and deadlines are met in line with guidelines, policy and procedures. Person Specification: Previous retail experience is a distinct advantage Impeccable standards of personal presentation and grooming Excellent communication skills Ability to work on own initiative and as part of a team as required Attention to detail and ability to follow established procedures Ability and hunger to learn and develop Full, clean driving licence (no penalty points or endorsements) What we can offer you: Industry-leading salary and bonus A career with Ireland’s largest and longest established motor group On and off the job training with Internal and manufacturer training programmes Industry-leading state of the art facilities and equipment. Free uniform 20 days annual leave Employee Assistance Programme Active social club Bike to work scheme CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Vehicle Administrator
Due to on-going growth within the group, we are now recruiting for a Vehicle Sales Administrator to join our business. Full training will be provided. Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 600 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. Vehicle Sales Administrator You must have superb telephone handling and customer service skills as part of your day to day duties will be liaising between our customers and internal colleagues arranging deliveries of vehicles as well as using our systems About the Role The main duties of the role will involve: To ensure invoices and taxing vehicles are completed accurately and on time. To create vehicle and customer records facilitating the development of an accurate, clean customer database and vehicle history. To continuously deliver the highest level of satisfaction to internal and external customers. Order processing sold vehicles. Keep management and team members up to date with any relevant issues. Be responsible for the day to day activities in vehicle processing. Maintain the highest dealership standards CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Supervisor
About You: An exciting opportunity has arisen for a supervisor to join the Kilkenny Design team in Liffey Valley. We are seeking an energetic and passionate individual who wants to work with a team that is dedicated to advancing the customer experience through its brand values. You will be actively involved in motivating and developing a team of highly trained sales team to drive sales forward and achieve store targets. You will you play a key role in adapting and applying clear practises and procedures across the store from, logistics, administration, stock management, customer service and cash management. Key Responsibility: · Lead by example in creating an outstanding buying experience for all of our customers. · Have great communication and organisational skills to keep the shop floor running smoothly and ensuring general store standards. · Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike. · To succeed in the role it is imperative that you showcase your initiative in the day to day running of the store. About Us Kilkenny Design is proud to promote Ireland’s unique heritage, culture, and creative talent by offer a carefully curated collection of designers across fashion, homeware, jewellery, kids, beauty, and wellness. Giving our customers the chance to find the perfect gift or something special for themselves and their families along with exceptional customer service is what we do best. This role is open to everyone who believes they can put a smile on our customer’s faces and support their colleagues. At Kilkenny our values and behaviours inform what we do and shape our decision making. We hire great people to ensure that the best possible experience is created for our customers and colleagues each day. Please note due to the large number of applicants for this role we will only be able to contact the successful candidates. Kilkenny is a progressive employer with a Values based culture and a strong emphasis on people development. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Deputy Manager
Contract : 40 hours per week, hours rostered Monday to Sunday. About You: An exciting opportunity has arisen for a Deputy Store Manager to join the Kilkenny Design team in Liffey Valley, Dublin. The Deputy Manager will play a pivotal role supporting the Store Manager in driving high performance and developing a service orientated culture within the store. The ideal manager will be driven, energetic, genuine, and passionate about Kilkenny, with the ability to lead a team and support the future direction of the store. You will be actively involved in motivating and developing a team of highly trained sales team to drive sales forward and achieve store targets. You will play a key role in adapting and applying clear practises and procedures across the store from, logistics, administration, stock management, customer service and cash management. Key Responsibilities: There are 5 key areas in the role: · Delivering 5 Star excellence in the Customer Experience. · To lead, motivate and empower your team. · To drive sales and KPI’S in the departments · To drive operational standards throughout the departments, by developing opportunities and brand promotion. · Staff training and development in all aspects of the Customer experience, including brand and product knowledge. The ideal manager can show that they demonstrate a successful record in delivering commercial results, leading, and motivating a team. You will be approachable, professional and a team player and will have the desire, drive, energy and passion to succeed in this role. The ideal manager can show that they demonstrate a successful record in delivering commercial results, leading and motivating a team. You will be approachable, professional and a team player and will have the desire, drive, energy, and passion to succeed in this role. You will also: · Flexible and adaptable to working practices and store demands. · Genuine person who is sincere, honest, truthful, and open. · Energetic person who is bubbly, enthusiastic, passionate, and vibrant. · Ability to converse and engage with customers in a natural, warm, and polite manger. · Acknowledging, respecting, and building rapport with other team members. · Possess strong communication and interpersonal skills. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Head of Buying
Overview: The Head of Buying plays a strategic and hands on leadership role in shaping and executing the overall buying direction for Kilkenny Design and its associated brands. This includes full responsibility for the product strategy development, execution, and commercial performance. The role is pivotal in ensuring a differentiated, trend-forward, and commercially viable product assortment across all categories instore and online. We are looking for a visionary innovator, someone who challenges the status quo, embraces change and brings business wide mindset to leadership. The ideal candidate is strategically minded, comfortable making high level decisions and skilled at bringing people at all levels on the journey with them. Reporting to the CEO and leading a team of buyers and administrators, the Head of Buying will define and implement the buying strategy to drive sales, margin, and customer satisfaction reflecting Kilkenny’s premium design ethos and evolving market landscape. This is a key leadership role that collaborates closely with internal stakeholders such as the CEO, Head of Merchandising, Retail Director and ecommerce Director to deliver on the group’s commercial and creative ambitions. Key Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Training Specialist - Customer Support
Responsibilities About the Team We are seeking a talented Training Specialist to build, optimize and cascade our training materials, e-learning process as well as monitor and control and training quality and efficiency in order to improve overall customer support satisfaction. As a dedicated Training Specialist, you will be working very closely with peering and XFN teams in terms of Pillar QA Team, Partnership Management Team, Business Insights Team, SOP Team, or even Product Team to build and refine comprehensive e-learning procedures, training quality and efficiency measurement with a global benchmarking standard. Key Responsibilities: - Training Delivery: - Ensure consistency in service delivery by training employees to follow established procedures, policies and best practices to achieve high quality User/Creator experience - Design, develop, and deliver various training materials, including online courses, workshops, e-learning modules, and instructional guides to meet the needs of the customer support team - Conduct train-the-trainer, e.g. BPO trainers; as well as new hire training on queues/workflows, systems, and soft skills - Develop comprehensive materials to provide refresher courses, upskilling, process updates, new SOP roll-out and continuously assess the effectiveness of training materials through participant feedback, assessments, and performance metrics. Use insights to identify areas for improvement and update content accordingly to meet the evolving needs of the team. - Training Program / Project Management: - Manage end-to-end training programs, and work with QA, TLs and relevant XFNs to develop and deploy E-learning solutions efficiently - Partner with QA, TLs and relevant XFNs to address skill gaps, identify training needs for LOB business plans, and implement solutions to improve performance and achieve business metrics targets. - Continuous Improvement: - Continue to refine the E-Learning process. Identify trends in training effectiveness, including areas of improvement based on feedback and performance data. Continuously enhance training processes to increase efficiency, engagement, and knowledge retention. - Lead continuous improvement initiatives. Identify process and workflow gaps, training tools, root causes, and drive enhancements through data, trends, and partner collaboration, building a plan and ensure execution in partnership with XFNs. Qualifications Minimum Qualifications: - Bachelor’s degree in Business, Operations, or a related field, or equivalent experience. - At least 3 years of experience in training field with minimum 1 year of training program handling experience. - Must have e-learning experience such as training through an e-learning platform, compiling e-learning materials or PKT (product knowledge testing) build up. - Excellent communication skills with strategical thinking, able to think out of box, dare to come out and initiate new ideas and tactics. - Strong analytical and problem-solving skills, with the ability to derive insights from data to drive actionable decisions. - Strong multitasking and prioritisation skills. Preferred Qualifications: - 2+ years in handling / managing global level training projects or programs. - Possessing knowledge of e-learning platforms with good training efficiency & quality track records. - Any knowledge or experience in e-learning operations or workbench platform build-up will be a strong advantage.
Payroll Team Members x3
Position Description Applications are invited for a number of team member positions across our Payroll, Time and Expenses team. As part of a skilled and professional team, the successful candidate will contribute to the delivery of an effective payroll service to over 7,000 employees and over 7,000 pensioners. People Operations is responsible for the day-to-day delivery of People Services related to the employee lifecycle - attraction, recruitment, on-boarding, administration of total reward and benefits, delivery of learning and development interventions, and payroll & time administration. It is also responsible for maintaining the central database for all employee data (e.g., role profiles, payroll, personal data, etc.), for management information and for monitoring HR quality, performance, and compliance. People Operations will drive process improvement for the end-to-end HR processes, to deliver a user-friendly experience. We are seeking candidates for; x1 permanent position x2 12 month ftc positions Key Responsibilities Input to and manage a range of payroll services to ESB employees. Salary €32,400 - €38,800 per annum depending on experience
Security
Key Role Responsibilities: -Protecting the customers, staff and property of the company by maintaining a safe and secure environment. -Observing for signs of disorder & disturbances. -Acting lawfully in direct defence of life or property. -Acting as a host, being approachable and friendly, anticipating customer needs. -Consistently deliver and maintain the highest standards of service and customer care in the restaurant. -Carry out role in line with training, the law, company guidelines and management direction. -Following all workplace safety, security and food hygiene procedures. -Following the uniform guidelines as prescribed by management and taking pride in your personal appearance. -Taking responsibility for your own training and ongoing PSA licensing requirements. -Keep the McDonald’s Values alive in the restaurant and at the heart of everything you do. -Being reliable and punctual -Following on site security requirements including internal and external travel paths. -Dealing with emergency situations & supporting emergency services as required. -Completing onsite paperwork. -Reporting and completing accurate statements/reports in relation to any security events or unusual occurrences. Key Requirements: -Must have relevant documentation that permits work in Ireland. -Must have a valid Irish PSA Licence. -Must have a minimum of three months security experience in the retail sector. -Must have excellent communication skills, including fluent English (both verbal and written). -Must be available for work in a 24/7 shift environment, where flexibility is required (shifts may include early morning starts, night duties, bank holidays) -Must be flexible, depending on business needs, you may be required to work in different sites. Benefits: -Competitive pay -Cost of PSA license renewal will be covered by the company -Free meal per shift (as per store meal policy) -Uniform provided -Full Holiday pay -Employee discount -Paid performance reviews CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Customer Experience Leader
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
