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BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POST OF: PERMANENT FULL TIME TEAM LEADER, CNM1/SOCIAL CARE LEADER CLARIN SERVICES, CLARINBRIDGE, CO. GALWAY JOB REF: 83342 Location: Clarin service is based in the Clarinbridge/Ballindereen area of Co. Galway and is roughly 15kms from the city. We provide day and residential services and individualised services to adults with high support needs, based on personal outcome measures. Our focus is to form a relationship / partnership with each individual and their family to support people to be valued citizens in their local community and to have ordinary life experiences. We wish to create opportunities for people who use our service to have valued social roles in their communities and to have the chance to form real friendships. Role: The role of the CMN1/Social Care Leader is an important role in the management of the day to day organisation of an integrated service providing both day and residential service supports. The successful candidate must provide leadership in the development of the service in line with Personal Outcomes Measures, HIQA standards, new directions and future service requirements. The vision of the Clarin Services, is to support people with intellectual disabilities to achieve a full and valued life in their community. Our focus is to form a relationship and partnership with each individual and their family to support people to be valued citizens in their local community and to have ordinary life experiences. We wish to recruit an innovative, creative, motivated, visionary person who will relish the opportunity to assist in achieving this vision. We are looking for an individual who will be flexible and adapt to the needs of particular individuals they support. and are open to change and aim to provide a safe, secure environment where individuals will participate in community and leisure activities, make choices and enjoy a lifestyle that fulfil their potential and expectations with opportunity for new experiences. It is the Team Leader’s responsibility to ensure that the life of each individual reflects the Organisations core values by supporting each individual’s development in the areas of: • Dignity and respect • Promoting Independence in the area of personal development, educational, employment, life skills and day to day living skills • Developing friendships and relationships • Making choices • Community Networking • Whilst ensuring the physical, medical, social and emotional wellbeing outcomes of the people supported are observed. Reporting/Responsible To: Service Coordinator /Area Manager Qualifications: • A relevant 3rd level qualification in the Social Care or Health Sector e.g. Nursing qualification and current Live Register Certificate from NMBI or Social Care qualification registered with or eligible to register with CORU by November 2025. View Social Care approved qualifications on https://www.coru.ie/health-and-social-care-professionals/education/approved-qualifications/social-care-workers/ • Candidates must have a full clean driving licence. Fluency in verbal and written English is an essential requirement of this post. • An appropriate management qualification is also desirable or a commitment to obtain one. Experience: Candidates must have at least 3 years post qualification experience gained in services for people with intellectual disabilities. Candidates must be able to demonstrate experience of leading and supporting a team. Experience of overseeing an integrated day programme in a residential setting is desirable. Experience in community networking, supporting individuals to partake in activities in their local community, goal setting and programme implementation is desirable. Experience of working with individuals with autism, challenging behaviour and mental health is an advantage. Skills: Candidates must demonstrate leadership and planning skills and the ability to set goals, put into action and follow through. Candidates must have the ability to exercise good judgement, discretion and confidentiality, be creative and self-motivated, communicate effectively in both written and verbal forms and co-operate in a team environment with a person-centred philosophy. Working Hours: 75/75 CNM1 or 78/78 Social Care Leader hours per fortnight based on a 14 day duty roster. Contracted hours of work are liable to change over 7 days to meet the requirements of the service. The successful candidate will be required to work days, evenings and weekends, public holidays, and occasional night duty. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: Leave will be granted according to the agreed leave assigned to the grade of the successful candidates i.e. Social Care or CNM1. Annual leave must be planned in advance with the Area Manager / Service Coordinator to ensure appropriate and adequate cover is provided for the service. Remuneration: Based on the salary scale attached to the grade of the successful candidates i.e. Social Care Leader or CNM1. Tenure: Permanent, full-time and pensionable Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Full job description attached Closing Date for receipt of completed Application Forms on-line is: Friday 14th August 2025 at 5pm. Interview date will be 2nd September 2025 The Brothers of Charity Services West Region is an equal opportunities employer.
Tutor
Come and work with one of Ireland’s best 150 Employers! Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. Role: Tutor Contracts: Permanent Full Time 78/78 Location: Ennis, Co. Clare The role of a Tutor/Instructor Tutors/Instructors work as members of a team to develop schemes of work and learning programmes in line with national guidelines. They are responsible for planning, preparing and delivering these programmes to a range of classes, ensuring their suitability for the individual needs and abilities of people supported by the services. They encourage, monitor and record the progress of individuals, and devise and adapt resources to suit their students. Tutors/Instructors must also keep up to date with developments in their subject areas, new resources and methods. The prime consideration is always the welfare and wellbeing of the people supported by the services. This position requires a high degree of professionalism and competence in conflict resolution as well as the ability to understand and empower people with sometimes quite divergent points of view. Qualification needed: Applicants must have a Bachelor’s of Education, Higher Diploma or postgraduate qualification. **PLEASE SEE FULL JOB DESCRIPTION ATTACHED FOR MORE INFORMATION Some of our benefits: · Competitive Rates of Pay (€35,081 - €50,864 pro-rata - HSE Pay Scales) · 22 days Annual Leave · Defined Benefit Pension Plan · Full Training provided · Career Progression · Sick Pay Benefits · Employee Assistance Programs Closing Date for Applications: 18th August 2025 The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Social Care Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POST OF PERMANENT FULL-TIME & TEMPORARY FULL-TIME SOCIAL CARE WORKER CLARIN SERVICES, CLARINBRIDGE, CO. GALWAY REF: 83334 A panel may be formed as a result of this process from which subsequent Permanent Social Care Worker appointments that arise may be made over the next 6 months within the Clarin Services. Location: Clarin service provides a number of community based residential service in and around the Clarinbridge area. We provide individualised services, centre-based Day services and community based-day and residential services to adults with high support needs, based on personal outcome measures. Our focus is to form a relationship / partnership with each individual and their family to support people to be valued citizens in their local community and to have ordinary life experiences. We wish to create opportunities for people who use our service to have valued social roles in their communities and to have the chance to form real friendships. The Role: The Social Care Worker will report to the Team Leader and will fulfil a key worker role for individuals and aim to provide a safe, secure environment where individuals will participate in community and leisure activities, make choices and enjoy a lifestyle that fulfil their potential and expectations with opportunity for new experiences. The successful candidate, in the absence of the leader, will be responsible for the day to day management of their service area and will provide leadership and supervision at a local level, ensuring the service delivered is person-centred. We wish to recruit an innovative, creative, visionary person who will relish the opportunity to assist in achieving this vision. We are looking for an individual who will be flexible and adapt to the needs of particular individuals they support and are open to change. The successful candidate will be expected to act up for the Social Care Leader in their absence and will also be required to be support to more junior work colleagues at evening and weekends throughout the Clarin Services. Location: These posts are assigned to working in a community group home within the Clarin Services, however, the work location may change as required depending on service needs. Reporting/Responsible To: Team Leader/Service coordinator/Area Manager Qualifications: Candidates must be eligible for registration on the Social Care Register at CORU on or before 30th November 2025. View approved qualifications on https://www.coru.ie/health-and-social-care-professionals/education/approved-qualifications/social-care-workers/ A full clean manual Irish Driving Licence (Class B) is essential for the appointee to drive the transport that is assigned to the Service. It may be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence. Fluency in verbal and written English is an essential requirement of this post. Experience: Candidates must have a minimum of one years’ experience of working with people with an Intellectual disability. Experience of working with persons whom display behaviours that challenge is desirable. Experience in the area of goal setting and programme implementation is also essential. Previous experience of working with or managing and/or supervising a small staff team is highly desirable. Skills: Candidates must demonstrate: • Leadership and planning skills • Excellent organisational and planning skills, with the ability to set goals, put into action and follow through • The ability to communicate effectively in both written and verbal forms • Excellent listening skills • Creativity and initiative • Be innovative and self-motivated • Commitment to current best practice internationally and co-operating in an interdisciplinary team environment with a person-centred philosophy • The ability to exercise good judgement, discretion and confidentiality • Patience and a sense of humour • Staff will be expected to network with local community groups and develop positive links for the individuals who use the service. Working Hours: Permanent fulltime 78 hours a fortnight based on a 14 day duty roster. The successful candidate will be required to work days, evenings, weekends and public holidays. Sleepovers form an essential part of the post and the role entails some split duty rostering. Night duty work may also be required to meet service needs. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 22 days per annum. Appropriate service related leave will be granted after 5 and 10 years’ Service respectively. Remuneration: Department of Health Social Care Worker salary scale (01/03/2025) - €39,951 x 10 increments – €55,049 (max) per annum. LSI €56,089 per annum is payable after 3 years on the maximum of the scale. Tenure: These posts are permanent, temporary, full-time and pensionable Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Full Job description attached Closing Date for receipt of completed Application Forms on-line is 5pm, Thursday 14th August 2025 Interview date will be 5th September 2025 The Brothers of Charity Services Ireland is an equal opportunities employer.
Enhanced/staff Nurse
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POSTS OF: STAFF NURSE/*ENHANCED NURSE CLARIN SERVICES, CLARINBRIDGE, CO. GALWAY REF: 83336 A panel may be formed as a result of this process from which subsequent Staff Nurse/Enhanced Nurse appointments within the Clarin Services may be made over the next 6 months. Location: Clarin service is a developing community-based day and residential service in East Galway environs. We provide individualised services, centre-based and community-based day and residential service to adults with high support needs, based on personal outcome measures. We strive to provide an excellent service, integrating the community as much as possible into the daily lives of the people supported by the services. The Role: To provide clinical nursing skills in supporting people with intellectual disabilities in achieving optimum level of independence. To exhibit and maintain the highest quality of nursing practice and apply their skills to ensure the physical, social, emotional needs of the people supported by the services in their care are addressed at all times. Be responsible for the provision of nursing care and be an informed resource for educating support workers and family members, which shall benefit people supported by the services. Reporting/Responsible To: Team Leader/ Service Co-ordinator / Area Manager. Works With: The people supported by the services and their families and carers Team Leader and other managers Multidisciplinary staff Qualifications: A current Live Register Certificate with the NMBI (An Bord Altranais), RNID qualification is highly desirable. A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish Roads and use of your own car is an essential requirement. Experience: Candidates must have a level of experience sufficient to carry out the duties and responsibilities of the post together with an appreciation of the needs of persons with an intellectual disability. Experience of working with people with challenging behaviour is an advantage. Skills: Candidates must demonstrate: • Good judgement, discretion and confidentiality • The ability to communicate effectively in both written and verbal forms, to communicate appropriately with the people we support and sensitively with family members. • Creative problem solving skills • The ability to work independently and seek support from interdisciplinary colleagues as appropriate. • Patience, flexibility, creativity and eagerness to become involved in a range of activities. • Ability to educate other staff and family members in positive health promotion needs • The successful candidate will be required to co-operate in a team environment with a person-centred philosophy, participate in person-centred planning, reviews, team meetings, attend and participate in training courses, and be an active member of the team. Working Hours: Permanent and Temporary, full-time 75 hours a fortnight All posts are based on a 14 day/night duty roster. The successful candidate will be required to be completely flexible and will be required to work days, evenings, weekends, public holidays, night duty and programme hours to meet service needs. The enhanced nurse may be required to undertake other duties appropriate to the position and within their scope of practice including deputising for the Team Leader in their absence. The post holder will provide advice and clinical support to work colleagues at evenings and weekends throughout the Clarin Services. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 24 days per annum pro rata. Appropriate service related leave will be granted after 5 and 10 years’ service respectively. Remuneration: Department of Health salary scales as at 01/03/2025 apply: Staff Nurse - € 36,919 x 11 increments - € 53,340 pro rata per annum. Long Service Increment € 54,928 per annum is granted after 3 years on the maximum of the scale. *Enhanced Nurse – € 43,872 x 7 increments - € 55,093 per annum (pro-rata for part-time). Long Service Increment € 56,706 per annum (pro-rata for part-time) is granted after 3 years on the maximum of the scale. *As per HSE HR Circular 022/2019 – Nursing and Midwifery - the Enhanced Nurse / Midwife Practice Contract https://www.hse.ie/eng/staff/resources/hr-circulars/hr-circular-022-2019-re-enhanced-nurse-midwife-contract.pdf; once a staff nurse reaches point 4 on the Staff Nurse salary scale, they become eligible to apply for the role of Enhanced Nurse. Any Staff Nurse who wishes to avail of the Enhanced Nurse role will have to submit an application and also meet the qualifying criteria. The successful candidate will be granted incremental credit subject to satisfactory verification of previous relevant nursing service and where applicable will be placed on the enhanced staff nurse scale. Tenure: The posts are Permanent, full-time and pensionable and Temporary, full-time and pensionable on a specific purpose basis linked to the redeployment of a permanent staff member. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Full Job description attached Closing Date for receipt of completed Application Forms on-line is: Thursday 14th August at 5pm. Interview date will be 5th September 2025. The Brothers of Charity Services Ireland is an equal opportunities employer.
Support Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT AND TEMPORARY FULL-TIME AND PART-TIME SUPPORT WORKERS POSTS CLARIN COMMUNITY SERVICES, CLARINBRIDGE, CO GALWAY JOB REF: 83327 A panel may be formed as a result of this process from which subsequent Temporary and Permanent Support Worker appointments that arise may be made over the next 6 months within the Clarin Services. Location: Clarin service provides a number of community based residential and day services in and around Clarinbridge area of County Galway. We provide individualised services, centre based and community based day and residential services to adults with high support needs and with an aging profile. Our focus is to form a relationship / partnership with each individual and their family to support people to be valued citizens in their local community and to have ordinary life experiences. We wish to create opportunities for people who use our service to have valued social roles in their communities and to have the chance to form real friendships. The Role: Support Workers provide a key-working supportive role for individuals supported by the Service. This role comprises of two main elements. Firstly the Support Worker is responsible for all aspects of personal care required during the day. This includes supporting individuals with their meals, personal hygiene and other related aspects of physical well-being, to the extent required by the individual. Secondly, a major focus of the Support Worker role is to assist and support People who use the Service with development of their Individual Plans and the achievement of associated outcomes, and critically, to support People who use the Service in participating in the ordinary everyday life of the community through inclusive and creative thinking. Reporting/Responsible To: Team Leader/Senior Staff/Team Manager/Service Coordinator. Qualifications: Applicants must have a good general education. A recognised qualification appropriate to the Field of intellectual disability is an advantage. A QQI Level 5 or higher desirable. A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish Roads and use of your own car is an essential requirement. Fluency in verbal and written English is an essential requirement of this post. Experience: A minimum 6 months experience of working in working in a health care setting and experience of supporting individuals with an Intellectual Disability is desirable. Experience of working with Individuals who display behaviours that challenge is an advantage. Skills: Candidates must be able to demonstrate flexibility, communication and team-working skills, together with an enthusiasm for the post. Some basic IT skills is also an advantage. Working Hours: All posts are based on a 14 day duty roster. The successful candidate will be required to work over a fortnightly duty rosters with evenings and weekends been part of the working roster. There may be occasional split duty hours. Sleep-ins and night duty are a requirement of these posts in order to meet service needs. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 22 days pro rata per annum. Remuneration: € 33,699 x 13 increments - € 46,190 (Max) pro rata per annum. Long Service Increment (LSI) € 46,984 pro rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays, sleepovers and night duty when worked. Tenure: Permanent, Temporary, Part-Time, Full-Time, and pensionable. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Full Job description attached Closing Date for receipt of completed Application Forms on-line is: Thursday 14th August 2025 at 5pm. Interviews will take place on Monday 1st September 2025. The Brothers of Charity Services Ireland – West Region is an equal opportunities employer.
Occupational Therapist Senior
Would you like to work for a great employer? Enable Ireland is an organisation that makes a real difference to the lives of children and adults with disabilities in Ireland, and is named as one of Ireland's Irish Independent 150 Best Employers 2024. Enable Ireland, as an equal opportunities employer, proudly maintains a Silver Award in Diversity from the Irish Centre for Diversity. We vigorously advocate for fairness, respect, equality, diversity, inclusion, and engagement, and are dedicated to ongoing enhancement in these areas. We are currently seeking a highly-motivated Senior Occupational Therapist to join our team in CHO 8 Meath CDNT 4 Dunshaughlin / East Meath based in Bettystown Contract Type: This is a Permanent Full Time Contract. Contract Hours: 1.0 WTE 35 hours per week Salary Scale: €57,771 to €68,385 pro rata per annum. Salary scales are subject to LSI’s (Long Service Increments) This pay scale is subject to increases in 2025 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations Annual Leave Entitlement: 33 days pro rata per annum and proportionately less for less than 12 months service . Overview of the Post: To work as a senior member of the inter-disciplinary team providing services to children and families within the region. The post holder will be responsible for the provision of an occupational therapy service to include assessment diagnostics and intervention, clinical and performance supervision and ongoing service delivery to children with a range of disabilities in the service. Services are provided to children aged 0 – 18 years with significant complex intervention needs and may include physical, sensory, learning disabilities, developmental delay and autism. Overview of Duties & Responsibilities: Please see Job Description for full list The successful candidate will have Essential Criteria: i. Be registered, or be eligible for registration, on the Occupational Therapists Register maintained by the Occupational Therapists Registration Board at CORU ( https://www.coru.ie/ ) And ii. Have three years full time (or an aggregrate of three years) post qualification clinical experience And iii. Have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office And iv. Provide proof of Statutory Registration on the Occupational Therapists Register maintained by the Occupational Therapists Registration Board at CORU before a contract of employment can be issued Annual Registration i. On appointment practitioners must maintain annual registration on the Occupational Therapists Register maintained by the Occupational Therapists Registration Board at CORU And ii. Practitioners must confirm annual registration with CORU to the Enable Ireland · Be eligible to work in the State · Valid driving licence for within the state / jurisdiction with access to own transport in order to deliver services across a large geographical area Desirable Criteria: · Relevant post graduate training specific to 0 – 18 years, such as Sensory Integration, Bobath, NDT, Feeding, Postural Management, etc · Relevant training and experience in the assessment and intervention of children with autism. · Experience of supervising basic grade occupational therapists and/or students. · 2 or more years working in paediatric services with children with a variety of disabilities and/or complex needs · Minimum of 1 year post qualification experience of working with children with a range of disabilities / developmental delay and their families. · Experience in conducting Assessment of Need. · Experience of working with children aged 0 – 18 years and their families. · Relevant current experience prescribing and monitoring equipment based on children’s’ needs If you believe you would fit the role then please submit your application today. Benefits As a staff member of Enable Ireland, you will have access to a wide range of benefits, including: · Excellent internal and external training opportunities · Generous annual leave entitlements · Flexible Working · Long service reward scheme · Pay adjusted Maternity Leave · Pay adjusted Adoptive Leave · Pay adjusted Paternity Leave · Wellbeing benefits · Pension For a full list of our benefits & conditions, please click on the Employee Benefits link below: https://w ww .enableireland.ie/about -u s/careers/employee -b enefits What now? To apply, please download the Job Description and Person Specification for your information and complete the online application form. CVs will not be accepted. Closing date for applications: Friday 22nd August 2025 @ 12pm A panel may be formed from this vacancy for any similar vacancies, which may arise during the next 12 months in the region 1) Any virtual service provider we use to host the interview; and 2) the interview panel (if applicable). Your information will be stored for this purpose in line with our retention policy
MRHP-- - Medical Laboratory Aide
Medical Laboratory Aide MRHP-7-25-191 Midland Regional Hospital Portlaoise Location of Post: Midland Regional Hospital Portlaoise There is currently one permanent , part-time (4 days per week) Medical Laboratory Aide vacancy available in the Pathology Department at the Midland Regional Hospital Portlaoise. A panel may be formed as a result of this campaign for a Medical Laboratory Aide from which current and future, permanent and specified purpose vacancies of full-time or part-time duration may be filled. Informal Enquiries: For further information about the role, please contact: Shay Conroy Laboratory Manager Midland Regional Hospital Portlaoise Email: seamus.conroy@hse.ie Tel: 057 869 6270 HR Point of Contact: The HSE Dublin and Midlands is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Arthur Hosken HR Recruitment Officer HSE Dublin and Midlands Email: arthur.hosken@hse.ie Tel: 087 431 7223 Purpose of the Post: To work under supervision in the Pathology Laboratory to perform appropriate assigned tasks under supervision of medical scientists using established procedures ensuring the achievement of agreed targets and standards for which training will be provided. Interdepartmental co-operation and team work is an essential component of providing an integrated Pathology service at the Midland Regional Hospital Portlaoise. Eligibility Criteria, Qualifications and / or Experience: 1. Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: - (i) Have previous experience of work in a hospital laboratory or science laboratory. OR (ii) Be currently employed with no less than twelve months experience in the publicly funded Irish Health Service. OR (iii) Hold a qualification to minimum standard of Quality & Qualifications Ireland Level 5 (or higher) in Laboratory Skills. AND (b) Candidates must have the personal competence and capacity to properly discharge the duties of the role. 2. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Candidates for and any person holding the office must be of good character. Post Specific Requirements: Demonstrate depth and breadth of experience in a Laboratory environment as relevant to the role.
Medical Social Worker
The Medical Social Work Department service is available to all Gynaecology, Obstetric and Neonatal patients who attend The Coombe Hospital. The post holder will work with the Medical Social Work team to provide a high quality service to patients, their partners and families. The Hospital is inviting applications for the following post: Main Grade Medical Social Worker post - Temporary, Full-Time (Specified Purpose covering maternity leave) Intended applicants should submit an updated Curriculum Vitae by 4pm on Friday 15th August 2025.
Clerical Officer
New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad. Incremental credit is normally granted on appointment, in respect of previous experience in the Civil service, local authorities, health service and other public service bodies and statutory agencies. Salary pro rata if applicable. FUNCTION The Clerical Staff Grade IV will be responsible for providing an effective and efficient administrative support to Senior and local Managers, the Multi-Disciplinary Team, and Maintenance, along with providing cover for the Clerical Team in times of absences/annual leave. This post requires a high level of flexibility and co-ordination whilst maintaining a courteous and caring service to all persons availing of the service and in keeping with the Ethos and values of Avista. DUTIES AND RESPONSIBILITIES To undertake all duties in a competent, confidential, courteous and professional manner. Excellent knowledge and use of Microsoft suite of systems including Teams and Excel. To discharge a range of administrative duties including minute taking, preparation of documents, PowerPoint presentations, booklets, collation of documentation, data gathering and distribution of information. Maintain diary bookings and ensure that meetings are booked into the appropriate medium – online or in person. To set up meetings, prepare agendas and minutes, track and oversee actions as required. To manage correspondence, prioritise, redirect and file or archive as appropriate. To effectively handle queries directed to the office, i.e., from parents, external agencies, hospitals, schools, GPs, PHNs — assessing, recording and passing on queries ensuring that they are dealt with in a sensitive and timely manner and responses recorded. Preparing for meetings, ensuring all information required at meetings is available to the Service Manager / Chair of the meeting. Maintain and hold records and schedules for audits and action plans for the Service including HIQA Action Plans. Maintaining a filing system and ensure all correspondence and service user records are filed and up to date either in manual or electronic format as required. Photocopying documentation as may be required. Ensure records are archived appropriately with appropriate labelling. Uploading all data as required onto the ECRS system in a timely manner. Maintain training records for the various staff across the service. Collate and maintain statistics from various aspects of the service. Notifying the data administrator in Central Management of any errors in the system. Utilise and manage online diary system for Service Manager. To maintain a complete and up-to-date register of all service users, tracking all new referrals, transfers and discharges. To provide secretarial support. To provide direct clerical support to the Service Manager as required. Responsible for incoming post and ensuring all outgoing post is stamped and posted. Order and manage use of petty cash ensuring that accurate records are maintained for all petty cash expenditure. Undertaking monthly stationery stocks and purchasing stationery and office furniture, equipment and supplies as may be required for the service. Providing training to team members as required on navigating shared folders, Microsoft Office, ECRS. Reporting any problems, faults — particularly in respect of equipment, particularly the photocopier — to the relevant company in order that repairs can be completed in a prompt manner. Become involved in processing of referrals and databases across the service as required. Being aware of emergency procedures and ensure that the health and safety policy of the service is strictly adhered to. Cross-covering for other members of secretarial staff in the service as appropriate for leave, which may involve being temporarily based at other locations. Ensure good working relationships with colleagues at all times. Ensure each person with an intellectual disability is treated with the utmost respect and dignity at all times. Participate in Service Annual Performance Review System. Maintain a high standard of work performance, attendance, appearance and punctuality at all times. Maintaining a high standard of confidentiality at all times in relation to all aspects of the work. To have an excellent knowledge of Avista policies and procedures. To present and act in a professional manner at all times and to ensure that colleagues do likewise. To assume responsibility for his/her own professional development. To ensure a safe environment for himself/herself, colleagues and visitors. The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This Job Description is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work. Core CompetenciesQuality Service Salary: €35,256 - €54,370 per year
Administrator
Administrator (German Speaking)– (Job Ref: 25N/TECG) Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a German speaking Administrator within our Technical Support team. What does the Technical Support team do? Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required. Location : Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL. Contract Offered : Full-time, Permanent Working Hours / Shifts : 40 hours per week, Monday to Thursday from 8am to 5.40pm and 8am to 12pm on a Friday. What does this role involve? This role is responsible for assisting with general customer enquiries from our global customer base, with a specific focus on German speaking customers. The main duties of the role include: • Dealing with customer complaints or enquiries via phone and email and ensuring a rapid response. • The use of relevant software to record and monitor the status of customer and internal queries. • Contacting customers to carry out post market feedback and trending of this data. • Ensuring that all product queries are brought to the attention of the relevant support teams. • Filing correspondence from customers and completed queries. • Communicating and liaising effectively verbally and in writing with customers, suppliers, visitors and internal staff. • The use of complaint handling software. • Carrying out any other administrative tasks within the department. Who can apply? Essential criteria: • Fluent in German, written and oral. • Strong IT skills, particularly in the use of Microsoft packages. • Excellent organisational skills and attention to detail. • Currently have the right to work in the UK. Desirable: • Previous administration experience. • Previous customer service experience. How do I apply? Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles. Randox Laboratories Limited is an Equal Opportunities Employer.
