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Sort by: relevance | dateICC Production Planning and Demand Technical Lead
Grade and SalaryD (€62,259 - €93,388)* Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations functions form the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operational Control Function has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services. The Integrated Operations team monitor the performance of the operating environment, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions. The National Operations Management Centre is responsible for providing centralised and standardised oversight of the operation of Uisce Éireann ’s Assets on a 24/7/365 basis. This function delivers a key role in ensuring that risk is mitigated and frontline operations staff are provided with leading insights and support to assist in delivering safe and consistent services to Customer. Reporting to the ICC Business Support Manager, the ICC Production Planning and Demand Technical Lead will be a key member of the National Operations Management Centre (NOMC) team within the Asset Operations function. The role is responsible for overseeing short-term water production planning and ensuring that storage and demand across Ireland's water supply network are effectively managed. This role requires a high degree of collaboration with regional operations teams, production teams across Ireland and the Dublin region, Water Asset Strategy, and key stakeholders. The individual will need to have a strong technical background, excellent leadership skills, and the ability to drive coordination and decision-making across multiple teams. Main Duties and Responsibilities:
ICC Business Support Analyst
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations functions form the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operational Control Function has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services. The Integrated Operations team monitor the performance of the operating environment, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions. The Intelligent Control Centre is responsible for providing centralised and standardised oversight of the operation of Uisce Éireann ’s Assets on a 24/7/365 basis. This function delivers a key role in ensuring that risk is mitigated and frontline operations staff are provided with leading insights and support to assist in delivering safe and consistent services to Customers. The ICC Business Support Analyst will report to the ICC Business Support Manager and will be responsible for providing a high-level of administrative support through a number of key activities including; data collation and analysis, preparing reports and presentations for a variety of audiences, and support for various internal activities within the ICC and Asset Operations. Main Duties and Responsibilities:
Developer Liaison Advisor
The Role: Customer Operations develop, deliver and support excellence customer experience and service to both domestic and nondomestic customers within a regulated industry. Customer Operations are responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer. Reporting to the Developer Liaison Technical Lead, the Developer Liaison Advisor will be responsible for Client Relationship Management. This will be achieved through actively supporting the Developer Services Team to develop, maintain and enhance relationships with Customers, Large Developers, Local Authority Housing Depts, AHBs and State Agencies. Main Duties and Responsibilities:
Procurement Officer
Hours of Work: 37 hours per week (Monday – Friday) Salary: Scale 5; SCP 14-19; £29,540 - £32,061 per annum. Main Purpose of Job The Procurement Officer will be responsible for supporting the Procurement Manager to ensure that the strategic and operational procurement objectives of the Council are achieved. Principal procurement duties will include (but not be limited to): Main Duties and Responsibilities: Providing procurement support, advise, guidance and training to staff in line with relevant policies and procedures including the eprocurement systems. Assist in the management of the eProcurement systems and databases including (a) reporting of system issues to software providers and liaison to ensure timely resolution and (b) maintaining and updating the system as necessary. Approval of requisitions in line with Council approved procurement limits and raising requisitions for centrally required purchases and for departments as and when required. To provide support to Council staff to seek quotations from the supply base in line with the Council’s Request for Quotation processes including providing advise and guidance, facilitate the issue and receipt of Requests for Quotation via the Council’s eprocurement systems, support the assessment process and liaise with the supply base on behalf of the Council to provide clarifications, award and feedback. Assist with the management of the Council’s Tender processes in line with the Council’s procurement plan to include the review of tender documents, facilitation of the tender process from receipt of tender through to award and liaise with the supply base on behalf of the Council to provide clarifications, award and feedback. Provide support to Council departments to undertake annual tender activity. To deputise for Procurement manager as and when required. To assist the Procurement Manager to liaise with, and provide reports and analysis to Local Government Audit, European, other Statutory auditors and external funders. To assist the Procurement Manager to implement and ensure compliance with agreed recommendations and reports issued by internal and external audit. General Comply fully with all Health and Safety at Work legislation in accordance with the Council’s Health and Safety at Work policy and all associated procedures and guidance. Comply with all the Council’s Policies and Procedures including the Employee Code of Conduct and the Employee and Councillor Working Relationship Protocol. To comply with employee responsibility in relation to all records held, created or used as part of the Council’s business. All records, paper or electronic, are public records and accessible by the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and the General Data Protection Regulations. To work on own initiative, deal with and resolve issues using personal and professional judgement and imagination, and judge when to seek guidance. Undertake the duties of the post at all times in a manner that enhances and promotes the positive image of Fermanagh and Omagh District Council. To promote the Council’s equal opportunities policies and avoid all forms of discrimination as an employer and a service provider. To implement all Financial and Procurement policies and procedures. Keep up to date with learning and development opportunities to ensure adequately equipped with the necessary skills and abilities to effectively undertake their roles within the Council. The postholder will be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation. The above list should not be seen as an exhaustive list of duties, and the postholder will be expected to undertake other relevant duties, as required. Essential Criteria: A NVQ Level IV or equivalent level qualification and one years’ relevant experience OR In the absence of the above qualification two years’ relevant experience Relevant experience must include evidence of – a) Working within a purchasing or finance related function;b) Ability to cope under pressure and work to deadlines;c) Communicating with a range of stakeholders both orally and in writing;d) Ability to work individually and as part of a team. Proficiency in the use of I.T. – including Microsoft Office Packages i.e. Word, Excel. Access to a form of transport to meet the needs of the post
Procurement Officer
Hours of Work: 37 hours per week (Monday – Friday) Salary: Scale 5; SCP 14-19; £29,540 - £32,061 per annum. Main Purpose of Job The Procurement Officer will be responsible for supporting the Procurement Manager to ensure that the strategic and operational procurement objectives of the Council are achieved. Principal procurement duties will include (but not be limited to): Main Duties and Responsibilities: Providing procurement support, advise, guidance and training to staff in line with relevant policies and procedures including the eprocurement systems. Assist in the management of the eProcurement systems and databases including (a) reporting of system issues to software providers and liaison to ensure timely resolution and (b) maintaining and updating the system as necessary. Approval of requisitions in line with Council approved procurement limits and raising requisitions for centrally required purchases and for departments as and when required. To provide support to Council staff to seek quotations from the supply base in line with the Council’s Request for Quotation processes including providing advise and guidance, facilitate the issue and receipt of Requests for Quotation via the Council’s eprocurement systems, support the assessment process and liaise with the supply base on behalf of the Council to provide clarifications, award and feedback. Assist with the management of the Council’s Tender processes in line with the Council’s procurement plan to include the review of tender documents, facilitation of the tender process from receipt of tender through to award and liaise with the supply base on behalf of the Council to provide clarifications, award and feedback. Provide support to Council departments to undertake annual tender activity. To deputise for Procurement manager as and when required. To assist the Procurement Manager to liaise with, and provide reports and analysis to Local Government Audit, European, other Statutory auditors and external funders. To assist the Procurement Manager to implement and ensure compliance with agreed recommendations and reports issued by internal and external audit. General Comply fully with all Health and Safety at Work legislation in accordance with the Council’s Health and Safety at Work policy and all associated procedures and guidance. Comply with all the Council’s Policies and Procedures including the Employee Code of Conduct and the Employee and Councillor Working Relationship Protocol. To comply with employee responsibility in relation to all records held, created or used as part of the Council’s business. All records, paper or electronic, are public records and accessible by the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and the General Data Protection Regulations. To work on own initiative, deal with and resolve issues using personal and professional judgement and imagination, and judge when to seek guidance. Undertake the duties of the post at all times in a manner that enhances and promotes the positive image of Fermanagh and Omagh District Council. To promote the Council’s equal opportunities policies and avoid all forms of discrimination as an employer and a service provider. To implement all Financial and Procurement policies and procedures. Keep up to date with learning and development opportunities to ensure adequately equipped with the necessary skills and abilities to effectively undertake their roles within the Council. The postholder will be expected to be flexible and adaptable to meet the changing needs and requirements of the organisation. The above list should not be seen as an exhaustive list of duties, and the postholder will be expected to undertake other relevant duties, as required. Essential Criteria: A NVQ Level IV or equivalent level qualification and one years’ relevant experience OR In the absence of the above qualification two years’ relevant experience Relevant experience must include evidence of – a) Working within a purchasing or finance related function;b) Ability to cope under pressure and work to deadlines;c) Communicating with a range of stakeholders both orally and in writing;d) Ability to work individually and as part of a team. Proficiency in the use of I.T. – including Microsoft Office Packages i.e. Word, Excel. Access to a form of transport to meet the needs of the post
Clerical Officer
Role Summary: The Clerical Officer provides efficient clerical and administrative support within SOLAS, handling varied tasks across different units. The role delivers strong customer service to internal and external stakeholders and works collaboratively to achieve team goals and deliver quality service. Key Tasks/Responsibilities: The successful candidate will: • Provide a high level of clerical services using Microsoft Office products and in-house computerised systems. • Act as a first point of contact for face-to-face, telephone and written communication with customers both internally and externally, on general or unit-based queries. • Roster duties on dedicated call-centre lines where necessary. • Prepare and issue correspondence for internal and external use. • Maintain all necessary records - including electronic back-ups which are related to the unit. • Support the checking, processing, editing, filing and retrieving information both electronically and manually. • Validate, reconcile and process payment of invoices and accounts in line with relevant procurement procedures. • Schedule and organise meetings and events including diary management. • Liaise with other units within SOLAS in pursuit of information to ensure the smooth running of the unit. • Ensure a high level of customer service. • Compile stock takes, ordering of equipment and office supplies. • Undertake projects and collation of data for the work of the unit. • Assist in the maintenance and improvement of Quality Systems. • Carry out any other duties/project work which may be specified from time to time. Requirements: Essential: • NFQ/QQI Level 4 standard of education is the minimum standard required and/or relevant work experience • Minimum of 2 years relevant administration experience. • Previous experience in a call-centre or client relationship management environment, such as retail or hospitality. • Previous experience with data entry or maintenance of numerical databases/spreadsheets • Ability to take direction/follow instruction and be flexible in their approach to work by organising and prioritising work effectively. • Ability to work on their own initiative, in an independent environment. • Ability to organise, plan, schedule and follow-up in a timely manner. • Ability to multi-task and prioritise tasks within a busy work environment. • Good communication skills, and able to respond to queries in a confident manner, both written and verbal. • Good numerical abilities and attention to detail. • Highly motivated to make a positive contribution to the provision of SOLAS services. • Appropriate ICT skills, e.g. proficiency in Word, Excel, Access, PowerPoint, Outlook, Teams or other relevant systems. • Ability to work independently and as part of a team. Desirable: • Experience in financial, procurement, HR, data or CRM systems or databases • Experience working in a deadline-driven environment. • Knowledge of SOLAS and its services, and/or the Further Education sector. • Basic web maintenance experience. • Basic report writing skills. • Evidence of self-development.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
