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Sort by: relevance | dateGraduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Graduate IS Technical Support Officer
A panel will be formed from which any future Graduate IS Technical Support Officer vacancies may be filled in any of the current or future River Basin Management Service regional offices. Current RIVER BASIN MANAGEMENT SERVICE regional office locations: Border Region: Bundoran, Co. Donegal; and Ballybay, Co. Monaghan. Midlands and East Region: Dublin 8, Dublin and Tullamore, Co. Offaly South-East Region: Clonmel & Tipperary town, Co. Tipperary, and Kilkenny, Co. Kilkenny. South-West Region: Croom, Co Limerick and Inniscarra, Co. Cork Western Region: Liosbán Business Park, Galway; and Castlebar, Co. Mayo A fixed term contract of employment or specified purpose contract of employment will be issued by the relevant employing Local Authority (Tipperary or Kilkenny County Council) and it is envisaged that contract will terminate on or before 22nd December 2027. A review of the River Basin Management Service is currently being undertaken by the County and City Management Association (CCMA) on behalf of the Department of Housing, Local Government and Heritage to inform the appropriate level of resources required to meet current and future Water Framework Directive commitments and objectives. It is likely that parts of the work schedule will be outside normal office hours, so flexibility will be required. THE ROLE AND DUTIES Graduate IS Technical Support Officer In the case of vacancies within the Water Framework Directive (WFD) team, the Graduate IS Technical Support Officer will report to the IS Project Lead (WFD) and will be part of the Information Systems (IS) team. The role will involve the provision of an IT service to a nationally dispersed user base for all our office locations, on premises and remotely. The duties will include but will not be limited to: • Provide first-line (Level 1) ICT support to users via phone, email and the Helpdesk.• Log, prioritise and track incidents and service requests in accordance with service desk procedures and service levels.• Resolve routine ICT issues and escalate more complex incidents where required.• Assist in the provision of end user support for Business, Web and IT systems.• Support user onboarding activities, including account setup, access provisioning and device configuration.• Assist with device builds, software installations and standard ICT equipment setup.• Maintain accurate records of incidents, requests and actions taken.• Provide a professional, responsive and customer-focused service to all users.• Adhere to organisational policies and procedures, including information security and data protection requirements.• Participate in training and development as required. Additional duties will include: • Contribute to root cause analysis to improve IT support on an on-going basis.• Contribute to the development and maintenance of ICT documentation, including user guides, IT process and policy documentation and knowledge base materials.• Liaise with relevant third-party suppliers in the deployment, creation of content, hosting of portals.• Liaise with relevant third-party suppliers regarding technical support of systems.• Assist with ICT projects, system upgrades and technology refresh activities to support the continuous improvement of IT systems, applications and technologies.• Assist in the implementation of the goals, targets and standards set out in the IS Team Development Plan.• Carry out such other duties as may be assigned from time to time, appropriate to the grade. These duties are indicative rather than exhaustive and are carried out under general guidance. The Graduate IS Technical Support Officer will be employed by Tipperary County Council OR Kilkenny County Council. QUALIFICATIONS FOR THE ROLE CHARACTER Each candidate must be of good character. HEALTH Each candidate shall be in a state of health such as indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE ETC. Candidates must on the latest date for receipt of completed application forms: • A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. ordinary degree) in a relevant computing discipline. SKILLS & COMPETENCIES The ideal candidate must have: • Basic technical knowledge, including:o Microsoft O365o Windows operating systemso End-user device management • Good problem-solving skills and a willingness to learn • Effective communication skills, particularly when supporting non-technical users In addition: • Have a proven record of willingness to take the initiative and adopt a proactive approach to the introduction of ICT-based solutions • Have the ability to keep senior staff and team informed and up-to-date • Have the ability to work under pressure in a complex environment on own initiative, with minimum supervision and to tight timelines • Have a positive attitude with self-motivation skills • Have very strong customer service skills, understanding the importance of systems, process and structures in enabling efficient delivery of an effective team • Have the ability to interact with staff at all levels in the organization • Hold a current, full, unendorsed Class B Drivers Licence and have access to own car SALARY Current Salary (Single point scale): €36,474 (Grade IV equivalent) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. PROBATION Where persons who are not already permanent employees of a Local Authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect, during which such person shall hold office on probation; (b) such period shall be one year, but the Chief Executive may at his or her discretion extend such period; (c) such persons shall cease to hold the position at the end of such period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory. SUPERANNUATION The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority. RETIREMENT AGE There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other Provisions) Act 2012 is 70 years. The Council may refer staff to a medical advisor at any time to determine fitness for carrying out the duties to which they have been assigned. INCENTIVISED SCHEME FOR EARLY RETIREMENT (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK The hours of work are 35 hours per week. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Flexible working arrangements apply. RIVER BASIN MANAGEMENT SERVICE requires employees to record their hours using a time management system. RIVER BASIN MANAGEMENT SERVICE does not offer Blended Working arrangements to Graduates. The role is fully office based. ANNUAL LEAVE The annual leave entitlement for the Graduate grade is 24 days per annum. The Chief Executives of Tipperary County Council & Kilkenny County Council retain autonomy with regard to office closures, (e.g. Christmas Office Closure); any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year. RESIDENCE & CITIZENSHIP The successful candidate shall reside in the district in which his/her duties are to be performed, or within a reasonable distance thereof. Each Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. DRIVING LICENCE Tipperary/Kilkenny County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driving licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance for business use and to indemnify Kilkenny/Tipperary County Council with the indeminty specified on the insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be required to be supplied to the Council on an annual basis. CODE OF CONDUCT/ORGANISATIONAL POLICIES Employees are required to adhere to all current and future Kilkenny/Tipperary County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment. A full list of relevant policies is contained on the Council intranet. TRAINING Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. LOCATION OF ASSIGNMENT/APPOINTMENT The Graduate IS Technical Support Officer will work as part of a national Information Systems (IS) team. Tipperary/Kilkenny County Councils reserves the right to assign the successful candidate to any premises in use by the Council within the region of appointment, now or in the future. This will be agreed in advance with the successful candidate. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.
Background Screening Administrator
The Background Screening Administrator is responsible for performing comprehensive background checks and due diligence activities on all new hire applications & renewals as is required for the issuing and control of AICs. The role operates as a first line intake and verification function, ensuring that all required checks, documentation, and validations are completed accurately and in line with policy, regulatory requirements, and internal controls before cases are progressed for authorisation. A focus on providing excellent candidate support and guidance is key. The role involves high-volume, repetitive case processing requiring sustained attention to detail and consistency over prolonged periods. The role will require collaboration and reporting to both internal and external stakeholder including, but not limited to, the Central Processing Organisation (CPO), Talent Acquisition team, Internal and External Auditors and Regulatory Authorities. Responsibilities Core Responsibilities: • Deliver end-to-end background screening (ID checks, documentation, risk assessments) • Provide clear guidance and high-quality support to candidates and stakeholders • Act as the main contact for candidate queries, ensuring a positive experience • Review and validate documentation for accuracy and completeness • Identify and resolve discrepancies; escalate where needed • Prepare clear, structured cases for Authorised Signatory review • Manage multiple cases to meet SLA and KPI targets • Collaborate with internal teams and external providers • Maintain accurate records in relevant systems/applications Governance & Compliance: • Ensure compliance with SOPs, policies, and regulatory requirements • Adhere to GDPR and data protection standards • Apply consistent documentation and naming conventions • Escalate risks, issues, and policy breaches appropriately • Maintain audit-ready records and case histories • Support audits and continuous improvement of controls and SOPs • Monitor SLA/KPI performance from a compliance perspective • Achieve Key Performance Indicators and SLA targets, balancing productivity with strict accuracy and compliance requirements • Complete required training and maintain regulatory knowledge • Support other administrative duties as required Qualifications Experience • Minimum of 2 years relevant business administration experience in a high volume, fast paced operation. • Previous experience in a compliance, onboarding, verification, or risk based role • Experience performing structured reviews, background checks, or documentation validation • Experience working within controlled processes and adhering to defined procedures • Exposure to regulated or audit driven environments is desirable Skills • Excellent Analytical skills, Problem Solving mindset and Attention to detail. • Strong analytical and problem-solving skills with attention to detail • Customer-focused with excellent service delivery mindset • Effective communicator with strong stakeholder engagement skills • High integrity and professionalism in handling sensitive information • Ability to identify risks, inconsistencies, and issues • Strong organisation and time management; able to manage multiple tasks • Follows procedures while applying sound judgement • Comfort working within strict regulatory frameworks with low ambiguity • Works effectively both independently and in teams • Comfortable with systems, tools, and structured workflows • Adaptable, motivated, and flexible approach to work • Aligned to organisational values and behaviours Education & Qualifications • Minimum of leaving certificate required (or equivalent) Desirable – • Third level qualification in Business, or a related field • Strong proficiency in IT systems including advanced knowledge of Microsoft Office. • Working knowledge of Airport Security requirements and GDPR. daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process Any offer of employment will be conditional on the successful candidate demonstrating and maintaining eligibility to work in Ireland. It is a condition of your employment with daa to achieve and maintain the necessary training and security standards required for your position at all times.
Assistant Staff Officer
THE ROLE Staff at Assistant Staff Officer level work across a wide range of public-facing and internal service areas including, but not limited to, Finance, Parks, Housing, Roads and other Council services. The Assistant Staff Officer operates as part of a team, providing effective administrative and operational support to managers and colleagues to achieve work objectives and deliver high-quality services to both internal and external customers. The post holder will contribute to the implementation of work programmes and the achievement of goals and targets as set out in Departmental and Team Plans, carrying out duties in a manner that promotes public trust and confidence. The Assistant Staff Officer role requires well-developed administrative, interpersonal and communication skills, together with the ability to use initiative and work to a consistently high standard. Depending on assignment, the post holder may be required to deputise for a Staff Officer from time to time and will be expected to utilise the Council’s current and future IT systems effectively. All duties must be carried out in a professional, impartial and accountable manner that supports fair decision-making and upholds public service values. DUTIES The following is a non-exhaustive list of key duties and responsibilities which may be assigned to an Assistant Staff Officer: • To support the line manager in the effective implementation of work programmes to deliver on the Council’s Corporate Plan and operational objectives.• To deliver high standards of customer service by responding to queries and requests for information in a professional, courteous and timely manner.• To communicate and liaise effectively with customers, colleagues and line managers in relation to operational matters relevant to their area of work.• To organise and support internal and external meetings and to participate constructively in discussions, as appropriate.• To prepare and maintain reports, correspondence and other documentation as required.• To support the line manager in the communication, implementation and management of change initiatives within the relevant area of responsibility.• To supervise staff or coordinate programmes of work, providing guidance and support to colleagues, including participation in the Performance Management and Development System.• To comply with all Health and Safety legislative requirements, Council policies, procedures and safe systems of work.• To deputise for a senior manager when necessary.• To undertake any other duties of a similar level and responsibility that may be assigned from time to time. The above specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. QUALIFICATIONS FOR THE POST Character Each candidate must be of good character. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Training, Experience, etc. Each candidate must, on the latest date for receipt of completed application forms: (i) (a) have obtained at least Grade D (or a Pass) in Higher or Ordinary Level, in five subjects (or four subjects if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation or Economics, AND (b) have obtained at least Grade C (or Honours) in higher level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation or Economics) OR (ii) have obtained a comparable standard in equivalent examination, OR (iii) hold a third level qualification of at least degree standard, OR (iv) Be a serving employee of a local authority or regional assembly and have at least two years’ satisfactory experience in a post of Clerical Officer or analogous post. THE PERSON The ideal candidate shall demonstrate: • Competency in the areas of Delivering Results/Communicating Effectively, Performance Management and Teamwork and Performance through People• Administrative experience with an appropriate level or responsibility• Experience of working as part of a team• Experience of preparing reports and correspondence• Knowledge and experience of operating ICT systems• Ability to understand and implement change and demonstrate flexibility and openness to change• Ability to develop and maintain positive, productive, and beneficial relationships• Knowledge and understanding of the structure and functions of local government Salary The salary scale for the post is: €36,474 - €38,622 - €41,672 - €43,673 - €45,425 - €47,120 - €49,406 - €51,063 - €52,761 (Max) - €54,367 (LSI1) - €56,015 (LSI2) In accordance with Departmental Circular Letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale at the minimum point. Hours of Duty The standard working week will be 35 hours per week. The role may, on occasion, include evening and weekend work. Holders of the post may be called for duty at any time in accordance with arrangements made by local authorities. The Council reserves the right to alter hours of work from time to time.
Visitor Engagement Officer
Salary €58,528 - €83,697* This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role Job Purpose Lead delivery of Fáilte Ireland’s Visitor Engagement Strategy in the assigned area, providing a connected, high-quality, human-led and increasingly AI-enabled visitor information, insight and referral service. The role will lead and coordinate the operation of Tourist Information Centres (TICs) , Multi-Channel services, strategic programmes and projects, and the Tourist Information and Business Support Centre, working collaboratively with relevant Fáilte Ireland teams and external stakeholders. Job Description Primary Objectives / Key Responsibilities Individuals may have a combination of a number of these responsibilities. 1.Tourist Information Centre Role Office Location and Blended Working: We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role. Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement. Selection Process: Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process. Interview Attendance Requirement: Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role.
Visitor Engagement Officer
Salary €58,528 - €83,697* This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role Job Purpose Lead delivery of Fáilte Ireland’s Visitor Engagement Strategy in the assigned area, providing a connected, high-quality, human-led and increasingly AI-enabled visitor information, insight and referral service. The role will lead and coordinate the operation of Tourist Information Centres (TICs) , Multi-Channel services, strategic programmes and projects, and the Tourist Information and Business Support Centre, working collaboratively with relevant Fáilte Ireland teams and external stakeholders. Job Description Primary Objectives / Key Responsibilities Individuals may have a combination of a number of these responsibilities. 1.Tourist Information Centre Role Office Location and Blended Working: We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role. Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement. Selection Process: Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process. Interview Attendance Requirement: Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role.
