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Sort by: relevance | dateLRSD and ERSD Lead
Grade and Salary D (€61,531 -€92,296)* Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Uisce Éireann, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. Reporting to the Customer Service and Complaints Resolution Technical Manager, the LRSD/ and ERSD Lead is responsible for managing and improving customer service operations, ensuring high quality service delivery and striving to meet Uisce Éireann Customer’s expectations. Main Duties and Responsibilities: • Lead, Mentor and Coach a team of Customer Service Representatives. • Management of core inbound and outbound channels for LRSD/ERSD areas via Phone, email, workshops and social media. • Oversee end-to-end service delivery processes, from initial customer contact to issue resolution. • Analyse data and develop strategies to improve service quality, efficiency and reduce customer and business effort. • Management and supporting of the LRSD/ERSD Team in our Outsourced Partner Day to day, ensuring key KPI’s, metrics and outcomes are delivered. • Handle escalated enquiries, issues and complaints, ensuring timely and satisfactory resolutions in line with SLA’s. • Governance over customer charter payment and goodwill gesture approvals, ensuring strict controls are in place and monitored. • Work with internal stakeholders to ensure the delivery and closure of issues against SLA requirements. • Communicate key monthly metrics, trends and insights to key stakeholders internally to support enhanced visibility of LRSD/ERSD issues that drive improvements in trust and confidence. • Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores. • Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable and position Uisce Éireann as a customer service reference point within the Irish utility group. • Manage contact quality programme and conduct regular voice of the customer sessions with front line advisors. • Work to reduce silos across the organisation to support improved turnaround times and customer outcomes for complaints, escalations and LRSD/ERSD. • Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues. • Development and generation of regular reports on KPIs and present findings to the Customer Service and Complaints Resolution Technical Manager. • Develop and Implement quality assurance procedures to ensure consistent service quality. • Ensure adherence to Uisce Éireann policies, procedures, and compliance standards. • Stay updated on industry regulation and ensure the team operates within legal boundaries. • Support the on-call rota if required. General Duties and Responsibilities • Collaborate with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. • Other duties as required. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable and or relevant experience • A minimum of 5 years’ Experience in the water, utilities or similar industries is desirable • Strong background in upholding organisational values through decision-making and constructive actions. • Demonstrated people management experience, with strong people, change management and conflict resolution skills. • Experience in encouraging teamwork and knowledge-sharing to enhance team performance. Evidence of motivating colleagues to achieve shared goals and improve outcomes. • Highly motivated individual, working to the highest professional standards and with proven ability to deliver results. • Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions. • Microsoft Excel proficiency and reporting experience desirable. • Experience in a similar customer service and escalation management role desirable. • Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements. • Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job. • Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. The closing date for receipt of applications for this vacancy is 19/03/2026. Please note that applications submitted after this closing date will not be accepted. *Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Wastewater Network Operations Team Lead
Grade and Salary E, €50,223 - €75,334 Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised. Reporting to the Wastewater Network Operations Manager, the Wastewater Network Operations Team Lead has a remit over a geographical area and is responsible for managing the operation of the wastewater network to deliver a consistent customer service standards and managing routine maintenance activities on the network assets. The Wastewater Network Operations Team Lead will be responsible for leading and managing the performance of a team of wastewater network operators and to provide them with the necessary direction and skills to ensure the operation of the network and ensuring compliance with relevant legislation, whilst operating within budgetary constraints. Out of hours working will be required and appropriate standby rates will apply. Main Duties and Responsibilities: Operational Responsibilities: • Responsible for leading and managing the performance of a team of network operatives across the across the wastewater infrastructure and to provide them with the necessary direction and skills to ensure the provision of services in a geographical area. • Responsible for managing operational activities on the network infrastructure within a geographical area including control of valve operations, treated water storage, trunk mains, pumping stations distribution networks and their associated fittings are carried out and completed. Raise follow on work requests as required and repair activities across the network infrastructure. • Manage and organise the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing. • Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works. • Ensure responses to SCADA / telemetry alarms are effective and in accordance with standards and procedures to deliver a consistent customer service. Responsible for requesting critical alarm level changes to the Telemetry Services team. • Responsible for interacting with Wastewater Network Operations Operatives to understand the needs of the network and identify any potential wastewater network operations intervention requests. Responsible for submitting these requests to Wastewater Network & Conservation Planning, providing supplementary information as required. • Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes. • Responsible for monitoring and reporting KPIs for processes over which they have ownership. • Ensure data capture on issues that are relevant to contribute to the development of operational, maintenance and repair plans. • Participate in out of hours and standby working as required. Budget Management: • Responsible for the management of costs associated with the Network Operations team. • Co-ordinate the effective and efficient use of budgetary resources including inventory management, through team meetings, productivity management, utilisation of vehicles and equipment (both fleet or hired), implementation of work tasks and monitoring of wastewater network operations. Customer Management & Incident Management: • Manage proactive and reactive activities to deliver consistent customer service. • Responsible for the investigation of complaints regarding water services including various internal and external stakeholder engagement. • Responsible for inputting updates into the Uisce Éireann outage management system including various internal and external stakeholder engagement as required.. • Support in the coordination of incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator. Health and Safety: • Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically. • Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards including safe working practices. • Ensure all health and safety and procedures are adhered to including traffic management plans, risk assessments (Safe System of Work Plan), use of PPE etc. • Responsible for ensuring personnel have relevant safety skills, training, and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards. • Identify hazards and assess risks for Operational areas of responsibility. • Carry out any other duties deemed necessary and / or required which your line manager may reasonably request. General Duties and Responsibilities: • Collaboration with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Other duties as required. Knowledge, Skills and Experience: • Secondary education or equivalent work experience • Minimum of 3 years direct relevant experience of working in a similar role within wastewater/water treatment and/or distribution services • QQI Level 6 Advanced Certificate– Craft or equivalent, in apprenticeship such as: • Craft of Pipefitting or Plumbing is desirable. • We work better together- Team Leader skills including capability of building a high performing team and of developing people to realise their full potential and achieve results through effective coaching, delegation, and support. • Effective communication skills, to engage with a broad range of internal stakeholders and front-line employees. • In depth knowledge of operating the wastewater/water network • Computing skills i.e., ability to create and interpret spreadsheets and databases. • An understanding of key network infrastructure (e.g., Control Valves, Pumps etc.) is an advantage. • An understanding of Trunk Main operations, Network Management, DMA Operability etc is an advantage. • We keep each other safe- experience / understanding of working within a strong health & safety culture. • We aim high- specialist skills and in depth knowledge in wastewater treatment and/or the maintaining and repairing of water abstraction and treatment assets an advantage. • Experience of managing and controlling costs is an advantage. • Knowledge of managing process compliance an advantage. • Full, clean and valid Irish category B driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points) CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Financial Controller
JOB & PERSON SPECIFICATION About the WDC: The Western Development Commission (WDC) is a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes. Culture of the WDC: At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role. Purpose of Role: Reporting to the Chief Executive, the Financial Controller will lead and manage the finance, treasury and risk activities of the Western Development Commission (WDC). This person will lead the shared Corporate Services function including Finance, Treasury, Governance, Procurement, Legal & Risk Management, Administration and Human Resources. This is a 12-month maternity cover contract. The postholder will be a member of the management team and will work closely with the CEO on operational matters to ensure strong governance and financial management structures are maintained. Key responsibilities: • Lead the Corporate Services team (6 team members) within the shared administration function, ensuring a best-in-class corporate services support structure is available to assist the WDC meet its’ strategic objectives. • Oversee daily, weekly and monthly accounting, including monthly accounts, payroll, payments, fund disbursals and statutory filings. • Maintain financial control procedures and systems to minimise risk and ensuring adequate internal controls are in place to warrant the completeness and accuracy of all information. • Ensure that appropriate and timely reporting, budgeting and planning is in place to measure delivery of the WDC Strategic Plan. • Responsible for the preparation of WDC Financial Statements in compliance with applicable standards and regulations including FRS 102, the Code of Practice for the Governance of State Bodies, and the WDC Act. • Ensure that the WDC is tax compliant and is compliant with all regulatory requirements and adheres to best practice in all its processes. • Liaise with external auditors (Comptroller and Auditor General) to ensure the preparation of records for audit and the co-ordination of prompt responses to C&AG audit queries and the implementation of agreed audit recommendations. • Key point of contact for parent Department (Department of Rural and Community Development and the Gaeltacht) and other external parties on all governance, risk, financial matters and other ad-hoc requests. • Oversee compliance with the Code of Practice for the Governance of State Bodies including the Internal Audit function and Public Procurement guidelines. • Participate proactively as a key member of the management team. • Safeguard and manage WDC assets, including fixed assets, liquid funds, investments, loans and receivables and associated reporting and timely access to information. • Manage the Human Resources function. • Oversee statutory compliance obligations to include Health & Safety, data protection, Climate and Sustainability and Freedom of Information (FOI). • Note: the functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The job holder requires the flexibility to fulfil other roles and responsibilities as assigned by the CEO. Eligibility Criteria and Experience: Essential • A professional accountancy qualification and be a member of a recognised body of accountants and have a minimum of three years post qualification. • Proven experience in leading and managing a small team delivering multiple support services in a deadline-driven environment. • Strong IT skills, proven experience of using Sage Finance, Office 365 or similar. • Excellent oral and written communications, interpersonal and leadership skills with proven experience managing and motivating staff as well as contributing within a fast-paced team environment. • Possess strong commercial judgement and general business acumen. • Excellent negotiation and relationship building skills. Desirable • Demonstrable experience operating within the public sector or evidence of the capacity to quickly acquire same. • Experience working in a remote environment. • Proficient in Irish. Conditions: All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies. Key Competencies: For effective performance at this level, the candidate will need to demonstrate that they possess the key competencies for effective performance at Assistant Principal level: • Leadership • Judgement Analysis & Decision Making • Management & Delivery of Results • Interpersonal & Communication Skills • Specialist Knowledge, Expertise & Self Development • Drive & Commitment to Public Service Values General Information This competition will be used to fill specific posts in the WDC. Please note, this role is a full time fixed term post and the successful candidate will be required to take up assignment on a full time basis. Discussion regarding flexible working arrangements can be undertaken once the successful candidate is out of probation. Health & Character: Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must also be of good character. Those under consideration for a position may be required to complete a health and character declaration. References will be sought. In the event of conflicts of interest, candidates may not be considered for certain posts. It is important that candidates list their previous civil or public service employment if they have availed of a voluntary redundancy or retirement scheme and/or are in receipt of an ill-health retirement pension. Failure to do so could lead to disciplinary action. Eligibility to Compete: Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp four visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp four visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp four visa. To qualify candidates must be eligible by the date of any job offer. APPLICATION & SELECTION PROCESS This is a competitive competency-based selection process to appoint the most suitable candidate to fill this specific position. A panel for this position may be formed as part of the recruitment process. How to Apply: As part of the application process, applicants are required to submit the following documentation: a) A comprehensive curriculum vitae (CV), detailing experience relevant to the position (maximum of three pages); b) A short cover letter or personal statement (maximum of two page) outlining the applicant’s motivation for applying for the post and demonstrating how their skills and experience meet the requirements of the position. Duties of Post: The duties and responsibilities set out in this job description are indicative of responsibilities related to this role. As with all posts, the nature of WDC business is evolving and flexibility is required to adapt to changing business needs. Remuneration: Based on 40 hours gross per working week (or 35 hours net), successful candidate will be paid on the Assistant Principal Scale: Personal Pension Contribution (PPC) Pay Rate: The salary for this position, with effect from 1st February 2026 is as follows: €82,290 – €85,320 – €88,393 – €91,475 – €94,553 – €96,329 – €99,433 – €102,550 – €102,550 1 After 3 years satisfactory service at the maximum 2 After 6 years satisfactory service at the maximum In addition: • A further general round increase of 1% will apply on 1st June 2026. Please note: The starting salary for the person appointed to this post will be the first point on the above scale unless the successful application has previous public sector experience as per circular 08/2019. The PPC (Personal Pension Contribution) scale applies when the individual is an existing civil or public servant appointed on or after 6 April 1995 or are a new entrant to the civil or public service and are making a compulsory personal pension contribution. A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Important Note: Interested applicants should understand that entry will be at the first point of the appropriate scale and will not be subject to negotiation. The rate of total remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Office Location: The WDC is a remote-first organisation with its head office in Ballaghaderreen, Co. Roscommon, staff are also located in Galway, Letterkenny, and Sligo. The successful candidate may seek to be located in Ballaghaderreen, Galway, Letterkenny or Sligo in line with the remote working policy of the WDC. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Remote First: At the WDC, we follow the Government’s / our parent Department’s guidance in extending remote working to all employees in order to provide flexibility and opportunities for dynamic collaboration and work / life balance. We believe in harnessing technology to drive innovation and maximize efficiency, empowering our team to thrive in a flexible work environment. We promote in-person collaboration and attendance at our offices located in Sligo, Galway, Letterkenny and Ballaghaderreen when it is required or warranted. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Travel: Due to the nature of this role, the successful candidate will hold a full driving licence and have access to transport as this post will involve travel nationally in support of the seven county Western Region. When absent from home and your designated office location on official duty, you will be paid appropriate travelling expenses and subsistence allowances, in accordance with Civil Service regulations. The candidate may also be prepared to undertake occasional international travel in the undertaking of their duties. Hours of Attendance: Hours of attendance will be fixed from time to time but will amount to not less than 40 hours gross per week (35 hours net). The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Sick Leave: Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. Officers who will be paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts directly to the employing Organisation. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits.
Financial Controller
JOB & PERSON SPECIFICATION About the WDC: The Western Development Commission (WDC) is a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes. Culture of the WDC: At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role. Purpose of Role: Reporting to the Chief Executive, the Financial Controller will lead and manage the finance, treasury and risk activities of the Western Development Commission (WDC). This person will lead the shared Corporate Services function including Finance, Treasury, Governance, Procurement, Legal & Risk Management, Administration and Human Resources. This is a 12-month maternity cover contract. The postholder will be a member of the management team and will work closely with the CEO on operational matters to ensure strong governance and financial management structures are maintained. Key responsibilities: • Lead the Corporate Services team (6 team members) within the shared administration function, ensuring a best-in-class corporate services support structure is available to assist the WDC meet its’ strategic objectives. • Oversee daily, weekly and monthly accounting, including monthly accounts, payroll, payments, fund disbursals and statutory filings. • Maintain financial control procedures and systems to minimise risk and ensuring adequate internal controls are in place to warrant the completeness and accuracy of all information. • Ensure that appropriate and timely reporting, budgeting and planning is in place to measure delivery of the WDC Strategic Plan. • Responsible for the preparation of WDC Financial Statements in compliance with applicable standards and regulations including FRS 102, the Code of Practice for the Governance of State Bodies, and the WDC Act. • Ensure that the WDC is tax compliant and is compliant with all regulatory requirements and adheres to best practice in all its processes. • Liaise with external auditors (Comptroller and Auditor General) to ensure the preparation of records for audit and the co-ordination of prompt responses to C&AG audit queries and the implementation of agreed audit recommendations. • Key point of contact for parent Department (Department of Rural and Community Development and the Gaeltacht) and other external parties on all governance, risk, financial matters and other ad-hoc requests. • Oversee compliance with the Code of Practice for the Governance of State Bodies including the Internal Audit function and Public Procurement guidelines. • Participate proactively as a key member of the management team. • Safeguard and manage WDC assets, including fixed assets, liquid funds, investments, loans and receivables and associated reporting and timely access to information. • Manage the Human Resources function. • Oversee statutory compliance obligations to include Health & Safety, data protection, Climate and Sustainability and Freedom of Information (FOI). • Note: the functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The job holder requires the flexibility to fulfil other roles and responsibilities as assigned by the CEO. Eligibility Criteria and Experience: Essential • A professional accountancy qualification and be a member of a recognised body of accountants and have a minimum of three years post qualification. • Proven experience in leading and managing a small team delivering multiple support services in a deadline-driven environment. • Strong IT skills, proven experience of using Sage Finance, Office 365 or similar. • Excellent oral and written communications, interpersonal and leadership skills with proven experience managing and motivating staff as well as contributing within a fast-paced team environment. • Possess strong commercial judgement and general business acumen. • Excellent negotiation and relationship building skills. Desirable • Demonstrable experience operating within the public sector or evidence of the capacity to quickly acquire same. • Experience working in a remote environment. • Proficient in Irish. Conditions: All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies. Key Competencies: For effective performance at this level, the candidate will need to demonstrate that they possess the key competencies for effective performance at Assistant Principal level: • Leadership • Judgement Analysis & Decision Making • Management & Delivery of Results • Interpersonal & Communication Skills • Specialist Knowledge, Expertise & Self Development • Drive & Commitment to Public Service Values General Information This competition will be used to fill specific posts in the WDC. Please note, this role is a full time fixed term post and the successful candidate will be required to take up assignment on a full time basis. Discussion regarding flexible working arrangements can be undertaken once the successful candidate is out of probation. Health & Character: Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must also be of good character. Those under consideration for a position may be required to complete a health and character declaration. References will be sought. In the event of conflicts of interest, candidates may not be considered for certain posts. It is important that candidates list their previous civil or public service employment if they have availed of a voluntary redundancy or retirement scheme and/or are in receipt of an ill-health retirement pension. Failure to do so could lead to disciplinary action. Eligibility to Compete: Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp four visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp four visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp four visa. To qualify candidates must be eligible by the date of any job offer. APPLICATION & SELECTION PROCESS This is a competitive competency-based selection process to appoint the most suitable candidate to fill this specific position. A panel for this position may be formed as part of the recruitment process. How to Apply: As part of the application process, applicants are required to submit the following documentation: a) A comprehensive curriculum vitae (CV), detailing experience relevant to the position (maximum of three pages); b) A short cover letter or personal statement (maximum of two page) outlining the applicant’s motivation for applying for the post and demonstrating how their skills and experience meet the requirements of the position. Duties of Post: The duties and responsibilities set out in this job description are indicative of responsibilities related to this role. As with all posts, the nature of WDC business is evolving and flexibility is required to adapt to changing business needs. Remuneration: Based on 40 hours gross per working week (or 35 hours net), successful candidate will be paid on the Assistant Principal Scale: Personal Pension Contribution (PPC) Pay Rate: The salary for this position, with effect from 1st February 2026 is as follows: €82,290 – €85,320 – €88,393 – €91,475 – €94,553 – €96,329 – €99,433 – €102,550 – €102,550 1 After 3 years satisfactory service at the maximum 2 After 6 years satisfactory service at the maximum In addition: • A further general round increase of 1% will apply on 1st June 2026. Please note: The starting salary for the person appointed to this post will be the first point on the above scale unless the successful application has previous public sector experience as per circular 08/2019. The PPC (Personal Pension Contribution) scale applies when the individual is an existing civil or public servant appointed on or after 6 April 1995 or are a new entrant to the civil or public service and are making a compulsory personal pension contribution. A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Important Note: Interested applicants should understand that entry will be at the first point of the appropriate scale and will not be subject to negotiation. The rate of total remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Office Location: The WDC is a remote-first organisation with its head office in Ballaghaderreen, Co. Roscommon, staff are also located in Galway, Letterkenny, and Sligo. The successful candidate may seek to be located in Ballaghaderreen, Galway, Letterkenny or Sligo in line with the remote working policy of the WDC. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Remote First: At the WDC, we follow the Government’s / our parent Department’s guidance in extending remote working to all employees in order to provide flexibility and opportunities for dynamic collaboration and work / life balance. We believe in harnessing technology to drive innovation and maximize efficiency, empowering our team to thrive in a flexible work environment. We promote in-person collaboration and attendance at our offices located in Sligo, Galway, Letterkenny and Ballaghaderreen when it is required or warranted. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Travel: Due to the nature of this role, the successful candidate will hold a full driving licence and have access to transport as this post will involve travel nationally in support of the seven county Western Region. When absent from home and your designated office location on official duty, you will be paid appropriate travelling expenses and subsistence allowances, in accordance with Civil Service regulations. The candidate may also be prepared to undertake occasional international travel in the undertaking of their duties. Hours of Attendance: Hours of attendance will be fixed from time to time but will amount to not less than 40 hours gross per week (35 hours net). The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Sick Leave: Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. Officers who will be paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts directly to the employing Organisation. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits.
Financial Controller
JOB & PERSON SPECIFICATION About the WDC: The Western Development Commission (WDC) is a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes. Culture of the WDC: At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role. Purpose of Role: Reporting to the Chief Executive, the Financial Controller will lead and manage the finance, treasury and risk activities of the Western Development Commission (WDC). This person will lead the shared Corporate Services function including Finance, Treasury, Governance, Procurement, Legal & Risk Management, Administration and Human Resources. This is a 12-month maternity cover contract. The postholder will be a member of the management team and will work closely with the CEO on operational matters to ensure strong governance and financial management structures are maintained. Key responsibilities: • Lead the Corporate Services team (6 team members) within the shared administration function, ensuring a best-in-class corporate services support structure is available to assist the WDC meet its’ strategic objectives. • Oversee daily, weekly and monthly accounting, including monthly accounts, payroll, payments, fund disbursals and statutory filings. • Maintain financial control procedures and systems to minimise risk and ensuring adequate internal controls are in place to warrant the completeness and accuracy of all information. • Ensure that appropriate and timely reporting, budgeting and planning is in place to measure delivery of the WDC Strategic Plan. • Responsible for the preparation of WDC Financial Statements in compliance with applicable standards and regulations including FRS 102, the Code of Practice for the Governance of State Bodies, and the WDC Act. • Ensure that the WDC is tax compliant and is compliant with all regulatory requirements and adheres to best practice in all its processes. • Liaise with external auditors (Comptroller and Auditor General) to ensure the preparation of records for audit and the co-ordination of prompt responses to C&AG audit queries and the implementation of agreed audit recommendations. • Key point of contact for parent Department (Department of Rural and Community Development and the Gaeltacht) and other external parties on all governance, risk, financial matters and other ad-hoc requests. • Oversee compliance with the Code of Practice for the Governance of State Bodies including the Internal Audit function and Public Procurement guidelines. • Participate proactively as a key member of the management team. • Safeguard and manage WDC assets, including fixed assets, liquid funds, investments, loans and receivables and associated reporting and timely access to information. • Manage the Human Resources function. • Oversee statutory compliance obligations to include Health & Safety, data protection, Climate and Sustainability and Freedom of Information (FOI). • Note: the functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The job holder requires the flexibility to fulfil other roles and responsibilities as assigned by the CEO. Eligibility Criteria and Experience: Essential • A professional accountancy qualification and be a member of a recognised body of accountants and have a minimum of three years post qualification. • Proven experience in leading and managing a small team delivering multiple support services in a deadline-driven environment. • Strong IT skills, proven experience of using Sage Finance, Office 365 or similar. • Excellent oral and written communications, interpersonal and leadership skills with proven experience managing and motivating staff as well as contributing within a fast-paced team environment. • Possess strong commercial judgement and general business acumen. • Excellent negotiation and relationship building skills. Desirable • Demonstrable experience operating within the public sector or evidence of the capacity to quickly acquire same. • Experience working in a remote environment. • Proficient in Irish. Conditions: All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies. Key Competencies: For effective performance at this level, the candidate will need to demonstrate that they possess the key competencies for effective performance at Assistant Principal level: • Leadership • Judgement Analysis & Decision Making • Management & Delivery of Results • Interpersonal & Communication Skills • Specialist Knowledge, Expertise & Self Development • Drive & Commitment to Public Service Values General Information This competition will be used to fill specific posts in the WDC. Please note, this role is a full time fixed term post and the successful candidate will be required to take up assignment on a full time basis. Discussion regarding flexible working arrangements can be undertaken once the successful candidate is out of probation. Health & Character: Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must also be of good character. Those under consideration for a position may be required to complete a health and character declaration. References will be sought. In the event of conflicts of interest, candidates may not be considered for certain posts. It is important that candidates list their previous civil or public service employment if they have availed of a voluntary redundancy or retirement scheme and/or are in receipt of an ill-health retirement pension. Failure to do so could lead to disciplinary action. Eligibility to Compete: Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp four visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp four visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp four visa. To qualify candidates must be eligible by the date of any job offer. APPLICATION & SELECTION PROCESS This is a competitive competency-based selection process to appoint the most suitable candidate to fill this specific position. A panel for this position may be formed as part of the recruitment process. How to Apply: As part of the application process, applicants are required to submit the following documentation: a) A comprehensive curriculum vitae (CV), detailing experience relevant to the position (maximum of three pages); b) A short cover letter or personal statement (maximum of two page) outlining the applicant’s motivation for applying for the post and demonstrating how their skills and experience meet the requirements of the position. Duties of Post: The duties and responsibilities set out in this job description are indicative of responsibilities related to this role. As with all posts, the nature of WDC business is evolving and flexibility is required to adapt to changing business needs. Remuneration: Based on 40 hours gross per working week (or 35 hours net), successful candidate will be paid on the Assistant Principal Scale: Personal Pension Contribution (PPC) Pay Rate: The salary for this position, with effect from 1st February 2026 is as follows: €82,290 – €85,320 – €88,393 – €91,475 – €94,553 – €96,329 – €99,433 – €102,550 – €102,550 1 After 3 years satisfactory service at the maximum 2 After 6 years satisfactory service at the maximum In addition: • A further general round increase of 1% will apply on 1st June 2026. Please note: The starting salary for the person appointed to this post will be the first point on the above scale unless the successful application has previous public sector experience as per circular 08/2019. The PPC (Personal Pension Contribution) scale applies when the individual is an existing civil or public servant appointed on or after 6 April 1995 or are a new entrant to the civil or public service and are making a compulsory personal pension contribution. A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Important Note: Interested applicants should understand that entry will be at the first point of the appropriate scale and will not be subject to negotiation. The rate of total remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Office Location: The WDC is a remote-first organisation with its head office in Ballaghaderreen, Co. Roscommon, staff are also located in Galway, Letterkenny, and Sligo. The successful candidate may seek to be located in Ballaghaderreen, Galway, Letterkenny or Sligo in line with the remote working policy of the WDC. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Remote First: At the WDC, we follow the Government’s / our parent Department’s guidance in extending remote working to all employees in order to provide flexibility and opportunities for dynamic collaboration and work / life balance. We believe in harnessing technology to drive innovation and maximize efficiency, empowering our team to thrive in a flexible work environment. We promote in-person collaboration and attendance at our offices located in Sligo, Galway, Letterkenny and Ballaghaderreen when it is required or warranted. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Travel: Due to the nature of this role, the successful candidate will hold a full driving licence and have access to transport as this post will involve travel nationally in support of the seven county Western Region. When absent from home and your designated office location on official duty, you will be paid appropriate travelling expenses and subsistence allowances, in accordance with Civil Service regulations. The candidate may also be prepared to undertake occasional international travel in the undertaking of their duties. Hours of Attendance: Hours of attendance will be fixed from time to time but will amount to not less than 40 hours gross per week (35 hours net). The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Sick Leave: Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. Officers who will be paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts directly to the employing Organisation. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits.
Financial Controller
JOB & PERSON SPECIFICATION About the WDC: The Western Development Commission (WDC) is a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes. Culture of the WDC: At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role. Purpose of Role: Reporting to the Chief Executive, the Financial Controller will lead and manage the finance, treasury and risk activities of the Western Development Commission (WDC). This person will lead the shared Corporate Services function including Finance, Treasury, Governance, Procurement, Legal & Risk Management, Administration and Human Resources. This is a 12-month maternity cover contract. The postholder will be a member of the management team and will work closely with the CEO on operational matters to ensure strong governance and financial management structures are maintained. Key responsibilities: • Lead the Corporate Services team (6 team members) within the shared administration function, ensuring a best-in-class corporate services support structure is available to assist the WDC meet its’ strategic objectives. • Oversee daily, weekly and monthly accounting, including monthly accounts, payroll, payments, fund disbursals and statutory filings. • Maintain financial control procedures and systems to minimise risk and ensuring adequate internal controls are in place to warrant the completeness and accuracy of all information. • Ensure that appropriate and timely reporting, budgeting and planning is in place to measure delivery of the WDC Strategic Plan. • Responsible for the preparation of WDC Financial Statements in compliance with applicable standards and regulations including FRS 102, the Code of Practice for the Governance of State Bodies, and the WDC Act. • Ensure that the WDC is tax compliant and is compliant with all regulatory requirements and adheres to best practice in all its processes. • Liaise with external auditors (Comptroller and Auditor General) to ensure the preparation of records for audit and the co-ordination of prompt responses to C&AG audit queries and the implementation of agreed audit recommendations. • Key point of contact for parent Department (Department of Rural and Community Development and the Gaeltacht) and other external parties on all governance, risk, financial matters and other ad-hoc requests. • Oversee compliance with the Code of Practice for the Governance of State Bodies including the Internal Audit function and Public Procurement guidelines. • Participate proactively as a key member of the management team. • Safeguard and manage WDC assets, including fixed assets, liquid funds, investments, loans and receivables and associated reporting and timely access to information. • Manage the Human Resources function. • Oversee statutory compliance obligations to include Health & Safety, data protection, Climate and Sustainability and Freedom of Information (FOI). • Note: the functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The job holder requires the flexibility to fulfil other roles and responsibilities as assigned by the CEO. Eligibility Criteria and Experience: Essential • A professional accountancy qualification and be a member of a recognised body of accountants and have a minimum of three years post qualification. • Proven experience in leading and managing a small team delivering multiple support services in a deadline-driven environment. • Strong IT skills, proven experience of using Sage Finance, Office 365 or similar. • Excellent oral and written communications, interpersonal and leadership skills with proven experience managing and motivating staff as well as contributing within a fast-paced team environment. • Possess strong commercial judgement and general business acumen. • Excellent negotiation and relationship building skills. Desirable • Demonstrable experience operating within the public sector or evidence of the capacity to quickly acquire same. • Experience working in a remote environment. • Proficient in Irish. Conditions: All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies. Key Competencies: For effective performance at this level, the candidate will need to demonstrate that they possess the key competencies for effective performance at Assistant Principal level: • Leadership • Judgement Analysis & Decision Making • Management & Delivery of Results • Interpersonal & Communication Skills • Specialist Knowledge, Expertise & Self Development • Drive & Commitment to Public Service Values General Information This competition will be used to fill specific posts in the WDC. Please note, this role is a full time fixed term post and the successful candidate will be required to take up assignment on a full time basis. Discussion regarding flexible working arrangements can be undertaken once the successful candidate is out of probation. Health & Character: Candidates must be in good health, capable and competent of carrying out the work assigned to them, and they must also be of good character. Those under consideration for a position may be required to complete a health and character declaration. References will be sought. In the event of conflicts of interest, candidates may not be considered for certain posts. It is important that candidates list their previous civil or public service employment if they have availed of a voluntary redundancy or retirement scheme and/or are in receipt of an ill-health retirement pension. Failure to do so could lead to disciplinary action. Eligibility to Compete: Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp four visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp four visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp four visa. To qualify candidates must be eligible by the date of any job offer. APPLICATION & SELECTION PROCESS This is a competitive competency-based selection process to appoint the most suitable candidate to fill this specific position. A panel for this position may be formed as part of the recruitment process. How to Apply: As part of the application process, applicants are required to submit the following documentation: a) A comprehensive curriculum vitae (CV), detailing experience relevant to the position (maximum of three pages); b) A short cover letter or personal statement (maximum of two page) outlining the applicant’s motivation for applying for the post and demonstrating how their skills and experience meet the requirements of the position. Duties of Post: The duties and responsibilities set out in this job description are indicative of responsibilities related to this role. As with all posts, the nature of WDC business is evolving and flexibility is required to adapt to changing business needs. Remuneration: Based on 40 hours gross per working week (or 35 hours net), successful candidate will be paid on the Assistant Principal Scale: Personal Pension Contribution (PPC) Pay Rate: The salary for this position, with effect from 1st February 2026 is as follows: €82,290 – €85,320 – €88,393 – €91,475 – €94,553 – €96,329 – €99,433 – €102,550 – €102,550 1 After 3 years satisfactory service at the maximum 2 After 6 years satisfactory service at the maximum In addition: • A further general round increase of 1% will apply on 1st June 2026. Please note: The starting salary for the person appointed to this post will be the first point on the above scale unless the successful application has previous public sector experience as per circular 08/2019. The PPC (Personal Pension Contribution) scale applies when the individual is an existing civil or public servant appointed on or after 6 April 1995 or are a new entrant to the civil or public service and are making a compulsory personal pension contribution. A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Important Note: Interested applicants should understand that entry will be at the first point of the appropriate scale and will not be subject to negotiation. The rate of total remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Office Location: The WDC is a remote-first organisation with its head office in Ballaghaderreen, Co. Roscommon, staff are also located in Galway, Letterkenny, and Sligo. The successful candidate may seek to be located in Ballaghaderreen, Galway, Letterkenny or Sligo in line with the remote working policy of the WDC. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Remote First: At the WDC, we follow the Government’s / our parent Department’s guidance in extending remote working to all employees in order to provide flexibility and opportunities for dynamic collaboration and work / life balance. We believe in harnessing technology to drive innovation and maximize efficiency, empowering our team to thrive in a flexible work environment. We promote in-person collaboration and attendance at our offices located in Sligo, Galway, Letterkenny and Ballaghaderreen when it is required or warranted. New staff or those on probation may initially work on-site more frequently until completing role induction, as decided by their manager or the CEO. Travel: Due to the nature of this role, the successful candidate will hold a full driving licence and have access to transport as this post will involve travel nationally in support of the seven county Western Region. When absent from home and your designated office location on official duty, you will be paid appropriate travelling expenses and subsistence allowances, in accordance with Civil Service regulations. The candidate may also be prepared to undertake occasional international travel in the undertaking of their duties. Hours of Attendance: Hours of attendance will be fixed from time to time but will amount to not less than 40 hours gross per week (35 hours net). The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave: The annual leave allowance will be 30 working days a year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Sick Leave: Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. Officers who will be paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts directly to the employing Organisation. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits.
System Support & Trails Executive
Job Purpose The System Support & Trails Executive will be a key member of the Outdoors Unit at Sport Ireland. The successful applicant will administer the National Trails Register process, including the inspection programme and the sharing of trails data. They will also support the continued development of the digital inspection system within Sport Ireland Outdoors, and ensure key stakeholders maintain a clear understanding of the system and their responsibilities. The successful candidate will work closely with the Sport Ireland Outdoors team, Sport Ireland’s panel of inspectors, trail management groups, and other outdoor recreation stakeholders to deliver these services. Reporting To: Trails & Insurance Manager Key Duties and Responsibilities The primary responsibility of this position will be to administer the National Trails Register inspection process and assist with the development of Sport Ireland Outdoors digital systems. This role will have the following principal duties and responsibilities: • Administer all trail inspections along with the overall management of Sport Ireland’s trail inspection system. • Oversee and administer records of inspection reports, trail contact lists, data feeds and content to/from Sport Ireland’s website. • Act as the operational point of contact for inspectors and trail management contacts. • Manage trail queries, ensuring clear and effective communication with a variety of stakeholders. • Support the further development and efficiency of the Sport Ireland’s trail registration system. • Train and support inspectors in the use of trail registration system. • Support stakeholders in understanding and adhering to the Trail Criteria documentation throughout the trail registration process. • Manage flow of data between ArcGIS, Sport Ireland’s websites, other relevant tables and databases. • Support the development of reporting and analysis tools to support the unit, Sport Ireland and external stakeholders. • Provide support in the overall development of digital systems within the unit. • Work with the team in the Outdoors Unit, as well as other units within Sport Ireland, to deliver on Sport Ireland’s policy on Sport and Physical Activity in the Outdoors. This is not an exhaustive list, and the role will include any duties required by Sport Ireland from time to time which are appropriate for the position and the needs of the organisation. Person Specification Essential: Qualifications, Experience, Knowledge, Skills and Abilities • Third-level primary degree in a relevant field. • Systematic and detailed approach to problem solving. • Strong interpersonal, presentation and communications skills, both written & verbal. • Strong adaptive communication skills, with the ability to effectively engage with a diverse range of individuals. • Excellent planning and organisation skills. • Experience in GIS, particularly with ArcGIS Online, ArcGIS Pro, and other GIS software. • Highly proficient in MS Office suite especially Microsoft Word and Excel. • Technically competent with the ability to pick up cases quickly. • Ability to prioritise and manage conflicting workloads. • Flexible approach with a commitment to quality service. • Ability to work independently and collaboratively, use of their own initiative is essential. The desired candidate will be: • Holder of a post-graduate qualification in a relevant field (an advantage). • Able to demonstrate a track record of successfully delivering across a range of different projects and work activities. • Capable of bringing innovation and expertise from previous projects to bear on existing issues, making proposals for improvements and efficiencies where appropriate. • Familiar with the operational network of trails in Ireland (an advantage). Additional Information Contract: Permanent, Full time. Salary Scale: Executive Officer Standard Scale. The appointment will be made on this scale at a point in line with current Government Pay Policy. New entrants to the public sector commence on the first point of scale. Location: Sport Ireland, Sport Ireland Campus, Snugborough Road, Blanchardstown, D15.
Administrative Officer
Vacancy The GRAI is seeking to appoint an Administrative Officer (AO - Standard Scale) and have three vacancies in Enforcement and Compliance Directorates at present. Successful applicants will be placed on a panel for a period of up to 18 months to fill future vacancies for Administrative Officer roles (Administrative Officer - Standard Scale) within GRAI. Appointed Administrative Officers may be assigned to any directorate within the GRAI, in line with the evolving business needs and operational priorities. This is a panel competition and GRAI reserves the right to hold separate competitions for specialist or technical Administrative Officer roles as needed. The Role – Overview The Administrative Officer (AO - Standard Scale) will be supporting the efficient and effective delivery of GRAI’s regulatory functions by providing administrative, operational, and organisational support, initially within the Enforcement and Compliance Directorate. The role involves managing and processing information, coordinating tasks, supporting casework, and assisting with documentation and reporting. Key Responsibilities • Review extensive documentation received from the Gambling operators, whilst drawing from evidence, experience and relevant policies, procedures and legislation in order to formulate balanced judgements and recommendations. • Analyse and evaluate complex written, numerical and verbal compliance and enforcement information in an accurate and timely manner. • Assist in the coordination of compliance monitoring activities, including scheduling audits and preparing documentation for inspections. • Monitor, research and draft policy papers on implications of development in the Gambling Sector for regulation of the Irish market, AML and other matters. • Provide day-to-day administrative support, including document preparation, filing, correspondence, and record management. • Prepare clear and accurate letters, briefings, reports, and other documents as required. • Act as the initial point of contact for stakeholders, handling inquiries related to enforcement and compliance in a clear, professional, and engaging manner, across verbal, digital and written communications. • Coordinate meetings, schedules, and communications associated with compliance and enforcement activities. • Maintain data and management information systems in a timely and accurate manner. • Ensure compliance with internal procedures, data protection obligations, FOI processes, and confidentiality requirements. • Work collaboratively with other departments within GRAI to ensure a thorough and holistic approach to licensing assessments. • Manage, plan, and prioritise workload to ensure targets and deadlines are met. • Any other duties as may be assigned from time to time. Essential Criteria To be eligible to apply for this role you must have/demonstrate in your application form that you meet the following essential criteria: • A minimum of a Bachelor’s degree (Level 7 on the NFQ). • Two years of experience in an administrative or support role, within a relevant professional environment e.g. regulatory, legal, compliance, governance. • Proficiency in Microsoft Office, with practical experience in Word, Excel, Outlook, PowerPoint. Desirable Criteria Candidates who meet the essential criteria and can demonstrate the following may have an advantage: • Proven track record of maintaining high levels of accuracy in data entry and document management tasks. • Demonstrable written and verbal communication skills, including experience drafting routine correspondence in a professional setting. • Evidence of managing multiple administrative tasks concurrently, with examples of meeting deadlines, prioritising workloads, or coordinating competing responsibilities in a high-volume or time-sensitive environment. • Previous experience working in a regulatory environment particularly in roles involving enforcement or compliance. Eligibility to Compete Citizenship Requirements Eligible candidates must be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who has a stamp 41 or a stamp 5 permission. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Principal Conditions of Service General This appointment is to the position of the Administrative Officer (AO, Standard Scale) of Applications in the Gambling Regulatory Authority of Ireland and is made under section 26 of the Gambling Regulations Act 2024. Employees of the Authority are Public Servants and are subject to all of the terms and conditions which apply to public servants generally. Salary The successful applicant will be paid at the AO (Standard Scale) salary, rates effective from 1st February 2026. Administrative Officer Personal Pension Contribution (PPC): €40,768 €43,464 €44,236 €47,613 €51,950 €55,395 €58,977 €62,606 €66,233 €69,849 €72,353¹ €75,789² The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). Long service increments may be payable after 3 (LSI1) and 6 (LSI2) years satisfactory service at the maximum of the scale. A different rate (“non-PPC”) will apply where the appointee is not required to make a Personal Pension Contribution. Tenure and Probation This competition is for appointment to a permanent Public Service post in the Gambling Regulatory Authority of Ireland, subject to successful completion of a probationary period. The probationary contract will be for a period of one year from the date specified on the contract. During the period of your probationary contract, your performance will be subject to review by your supervisor(s) to determine whether you: (i) Have performed in a satisfactory manner (ii) Have been satisfactory in general conduct (iii) Are suitable from the point of view of health with particular regard to sick leave Prior to the completion of the probationary contract a decision will be made as to whether or not you will be retained. Duties Appointees will be required to perform the duties outlined above, and any other duties which may be assigned to them from time to time as appropriate. Outside Employment The successful candidate may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties or conflict in any way with the position of Administrative Officer (AO). Headquarters / Working Environment The GRAI is currently based in the Dublin City Centre but this may be changed by Government decision. Hybrid working arrangements will also be available in the GRAI. When absent from home and headquarters on official duty the Administrative Officer (AO) will be paid appropriate travelling expenses and subsistence allowances, subject to normal Department of Public Expenditure, NDP Delivery and Reform regulations. Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross or 35 hours net per week. The Administrative Officer (AO) may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave The annual leave for this position is 25 days, rising to 29 days after 5 years’ service and to 30 days after 10 years’ service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service, is based on a five-day week and is exclusive of the usual public holidays. Sick Leave Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars for the civil and public service. Officers who will be paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts direct to the Authority. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits
Service Delivery - Programme Executive
Key Responsibilities, Knowledge and Skills Responsibilities The responsibilities of the role outlined in this job description are indicative of the currently envisaged scope and may be added to or altered as required, in line with the requirement of SEAI across Business Units/Department. They will include, but not limited to, the following: • Provide operational support across all aspects of customer service delivery to ensure a high-quality experience for citizens engaging with SEAI programmes. • Support the transition of SEAI business requirements into effective operational processes delivered through our managed business partner. • Identify and drive process improvement opportunities across all areas of the business to enhance efficiency, consistency, and service quality. • Strengthen customer service performance by ensuring all service delivery targets are met and continuously improved. • Partner with IT and other internal teams to develop innovative, scalable solutions that improve service efficiency and customer outcomes. • Maintain strong working relationships with a wide range of stakeholders, including the managed business partner, internal SEAI teams, and other government organisations. • Lead the identification, costing, and implementation of service improvements that support programme objectives and customer needs. • Undertake any additional duties or projects as assigned within the Programme to support the effective delivery of SEAI’s National Retrofit initiatives. To ensure that activity peaks within the Department are addressed in a proactive manner, it is expected that the candidate appointed to this role will need to be flexible in terms of working hours during these periods. Knowledge & Skills The knowledge and skills required include but are not limited to the following: • Excellent written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences. • Strong understanding of SEAI’s programmes and supports relevant to this role. • Well-developed organisational skills and a solid grounding in business administration. • Proficient IT skills, including Word, Excel, and PowerPoint. • Ability to work independently, manage workload effectively, and meet deadlines and milestones. • Capacity to build and maintain positive working relationships with colleagues and external stakeholders, working effectively in multidisciplinary teams and professional networks. • Flexible, solutions focused approach to problem solving and decision-making, with an emphasis on efficiency and effective service delivery. • Ability to ensure decisions and recommendations are strategically aligned with programme objectives. • Strong, proactive approach to achieving results, including effective management of scope, timelines, risks, costs, and quality. Experience and Qualifications ESSENTIAL REQUIREMENTS The successful candidate must be able to demonstrate: • A third level qualification (Level 6 on the National Framework of Qualifications or higher) or equivalent in either Business, Engineering, Economics, Technology, Science, Social Science or other relevant discipline. • Minimum of 8 years’ directly relevant experience working in this or a related sector or in a similar role. • A strong understanding of the latest trends in the service delivery area. • Experience working with customer service outsourcing and relevant latest technologies. • Strong organisation skills in the timely execution of key tasks. • Strong team-player and flexible. • Strong attention to detail and ability to meet deadlines. DESIRABLE REQUIREMENTS • Understanding of project management methodologies and business process improvement advantageous. • Knowledge of SEAI programmes in service delivery area. • Experience or knowledge of delivering positive customer experiences. • Proficient in the use of the Irish language. How to Apply SEAI invites applications from suitably qualified candidates for this role, as set out in this booklet. SEAI is an equal opportunities employer and welcomes applications from people from diverse backgrounds and under-represented groups including ethnic minorities and people with disabilities. Submission Applications should be submitted in the form of a cover letter (max of two pages) demonstrating how the applicant meets the requirements for this role as set out in this booklet together with an up-to-date Curriculum Vitae (CV). Both documents should be submitted via the candidate portal on the SEAI careers website: www.seai.ie/careers/open-roles Eligibility to Work The SEAI has a legal obligation to ensure that all employees are lawfully entitled to work in Ireland. To qualify, candidates must hold a valid visa on the date of application and where applicable to support a candidate’s application, candidates must submit a valid work permit/visa confirming permission to work in Ireland when requested. Failure to submit the required evidence, and failure to hold a valid permit/visa during the period of the contract, will result in the application and/or contract of employment being rendered void. Note in respect of UK citizens: Information regarding the Common Travel Area is available here. Closing Date Your application must be received by midnight on Monday 23rd March 2026. Applications will not be accepted after this time and date. All applications will be acknowledged by email within three working days. If you do not receive an acknowledgement within three working days, please contact recruitment@seai.ie . Shortlisting Eligible applications will be shortlisted according to how well the experience and skills as described by applicants match the requirements of this role as outlined above in this booklet. It is important that applicants consider the information contained in this Information Booklet in presenting and demonstrating their relevant qualification, skills and experience for this role. The candidates whose applications, in the expertise of the interview panel, appear best suited to the position will be shortlisted for interview. Interview An interview process will be held with an interview panel in accordance with SEAI arrangements for posts at this level. Shortlisted applicants will be invited to attend for a competency-based interview. A presentation may be required on a topic of relevance to the role and/or other such assessment methods as deemed appropriate. SEAI may invite candidates to a second-round interview and to undergo further assessment, including the use of psychometric assessment if required. Interviews may take place in person or online, as appropriate. Candidates are not permitted to use any type of recording equipment at any stage of the selection process unless written permission has been provided in advance of the process. This applies to any form of sound recording and any type of video recording, whether including sound recording or not, and covers any type of device used for these purposes. Prior to recommending any candidate for appointment to this position, SEAI will make all such enquiries deemed necessary to find that candidate's suitability. Until all stages of the recruitment process have been fully completed, a final decision cannot be made. Persons with disabilities invited to interview who anticipate needing accommodations or who have questions about physical access may call Clare Anoopa on 01-8082044 or email clare.anoopa@seai.ie . Key Competencies At interview, candidates should demonstrate the ability to carry out successfully the duties of the role, as well as the general skills and competencies required at Level D grade. The key competencies that have been developed for roles at this grade level are as follows: • Team Leadership • Analysis and Decision Making • Management and Delivery of Results • Interpersonal and Communication Skills • Specialist Knowledge, Expertise and Self Development • Drive and Commitment to Public Service Values Each of the key competencies is supported by a list of key performance indicators which are available here. Candidates are strongly encouraged to prepare in advance of the interview clear and relevant examples of how they have previously demonstrated these specific competencies. Deeming of Candidate to be Withdrawn Candidates who do not attend for interview or other tests when and where required, or who do not, when requested, furnish such evidence as SEAI require regarding any matter relevant to their candidature, will have no further claim to consideration. Feedback Feedback will be provided to interviewees on written request. Code of Practice This campaign is being organised in accordance with the existing Code of Practice “Appointment to Positions in the Civil Service and Public Service” published by the Commissioners for Public Service Appointments (CPSA).
Maintenance Officer
We are seeking an enthusiastic and experienced Maintenance Officer to join our Facilities and Transport department. The role involves ensuring the buildings, grounds, equipment and environments of the organisation are maintained to a high standard. The successful candidate will promote the safety, comfort and wellbeing of all service users, staff and visitors across Kare’s growing portfolio of currently 28 residential units, 13 local service centres, administrative office buildings and our equestrian centre across locations in Kildare, Wicklow and Offaly. The successful candidate will report to the Facilities Officer and work alongside their colleagues in the Facilities and Transport team and other departments within the organisation. This role is ideal for a highly flexible candidate with a good all-round knowledge of Carpentry, Plumbing, Electrical and preventative maintenance repairs. Duties & Responsibilities
