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Sort by: relevance | dateCustomer Relations Coordinator
IKEA Dublin are looking to welcome Customer Relations Coordinators on a full time and part time basis to join our Store Customer Relations team! In IKEA, we call this a Customer Meeting Point Coordinator. The role will require you to take responsibility to support the Customer Meeting Point leadership team in the operational day to day running of the store within the customer relations function, coordinating and supporting co-workers with daily activities and tasks. WHAT WE OFFER • The Start Date of employment will be: 11th of March 2026. • Starting salary of €33,880 per annum, based on competence and experience. • 39 Hours working 5 days per week including day shift, 2 evenings and alternate weekends. • 20 hour contracts working 5 days per week including dayshifts, 2 evenings and you will receive every 4th weekend off. Salary will be pro rata • We can discuss flexibility and contract size to match your life and our business needs during the interview. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs. • 15% IKEA discount and discount portal helping you save €100s on high street retailers. • X4 Life Assurance, enhanced statutory pension contributions and interest free loans. ...as well so much more! Full list of benefits at https://www.ikea.com/ie/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/ WHAT YOU'LL NEED TO HAVE • A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team. • Good knowledge in relevant systems, commercial and operational processes and the tools within the area of Selling and Customer. • You are structured and can establish routines for large teams , with the capability to take responsibility and respond to business and customer needs by providing effective solutions within the area of responsibility. • A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity. using your experience to deliver the results when dealing with the unknown and adapting to changes in operation. • Sound understanding of the regulations and legislation relating to health, safety, and security. • Leadership experience is beneficial, but not essential to this role. WHAT YOU'LL BE DOING DAY TO DAY • Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions. • Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and achieve commercial priorities. • Act on customer feedback to ensure that every customer has a consistent and excellent experience by supporting the team in exceeding expectations of availability, quality standards and service. • Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure excellence in operations through building competence in the team. • Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies. . WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many. RECRUITMENT PROCESS INFORMATION Let us know if you require any adjustments to be made during the interview process as soon as possible. • Please attach an updated CV with your application so we can get to know you better. • Next step, if successful you will be invited to a face-to-face interview. We understand not everyone will be successful, but we promise to keep you informed either way. We are unable to accept applications via email and encourage you to apply directly to the job advert. For any advice or support, email fiona.currie@ingka.ikea.com and I will be happy to help!
Chargehand Gardener
QUALIFICATIONS Applications on the official form are invited from qualified persons who wish to be considered for inclusion on a panel from which Permanent or Temporary appointments may be made as Chargehand Gardener for positions as they arise. CHARACTER Each candidate shall be of good character. HEALTH Each candidate must be in a state of health as would indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, TRAINING, EXPERIENCE, ETC. Each candidate must, on the latest date for receipt of completed application form: Have satisfactorily completed The National Diploma in Horticulture at the National Botanic Gardens, Horticulture College or equivalent qualification AND After obtaining qualifications, candidates should have satisfactory horticultural experience AND Hold a full unendorsed driving licence (Category B or equivalent) that permits permanent driving in Ireland AND Hold a valid work permit if required All non European Union or European Economic Area citizens must hold a valid work permit prior to and for the duration of their contract. The work permit must allow you to work full time for Dún Laoghaire Rathdown County Council. It is the responsibility of individual employees to ensure that you have a valid work permit. If at any stage during your contract you cease to hold a valid work permit you must immediately advise Dún Laoghaire Rathdown County Council and your employment will cease with immediate effect. It is desirable for candidates to: • Hold a current Safe Pass card on taking up duty • Have a good knowledge of mechanical plant including the agricultural tractor and ancillary equipment • Have the ability to oversee and implement a programme of works and or significant landscape project undertaken by direct labour or outside contractors or a combination of these • Have a good knowledge and understanding of environmental issues and be familiar with relevant legislation • Have a knowledge of the cultivation of plants, both outdoor and under glass, as well as a good knowledge of decorative gardening • Have a thorough knowledge of landscape or amenity horticulture • Have experience in the use and care of tools, machines and appliances used in the maintenance of parks and gardens Candidates will demonstrate through their application form and at interview the following skills and attributes: • Understanding of the role • Ability to apply previous experience to the role • Good communication and interpersonal skills • Self motivated with a record of demonstrating initiative and ability to use judgement in a workplace environment • Be capable of dealing satisfactorily with outside bodies, residents associations, public representatives etc. • Capacity to contribute to and work well in a team • Sufficient knowledge and understanding of Health and Safety requirements, legislation and regulations • Flexibility in terms of working hours as the duties can involve working outside of normal hours as required • Knowledge of the services provided by Dún Laoghaire Rathdown County Council • Demonstrate customer awareness skills and a positive customer service attitude • Ability to maintain accurate and complete records of all tasks carried out in hard copy and electronic format • Have ability to supervise depot staff, students and contractors operating within their area and be competent in their supervision and be able to demonstrate this • Ability to take and record measurements including basic surveying, levelling and setting out procedures PARTICULARS OF THE POSITION The office is permanent, whole time and pensionable. WAGES – HOURLY RATE €24.08; €24.32; €24.43; €24.57; €24.68; €24.75; €24.80; €24.87; €24.93; €25.03; €25.11; €25.30 Rates as at 1 February 2026 Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Planning and Local Government. Rate of remuneration may be adjusted from time to time in line with Government Policy. The salary shall be fully inclusive and shall be as determined from time to time. Holders of the office shall pay to the Local Authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of any services which they are required by or under any enactment to perform. PERSONAL PROTECTIVE EQUIPMENT As a condition of employment, the holder of the post will be required, at all times when on duty, to wear such items of personal protective equipment as are specified from time to time by Dún Laoghaire Rathdown County Council. SUPERANNUATION CONTRIBUTION Persons who become pensionable officers of a Local Authority who are liable to pay the Class A rate of Pay Related Social Insurance contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 1.5 per cent of their pensionable remuneration plus 3.5 per cent of net pensionable remuneration (that is pensionable remuneration less twice the annual rate of Social Insurance Old Age Contributory Pension payable at the maximum rate to a person with no adult dependant or qualified children). Persons who become pensionable officers of a Local Authority who are liable to pay the Class D rate of Pay Related Social Insurance contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 5 per cent of their pensionable remuneration. All persons who become pensionable officers of a Local Authority will be required in respect of the Spouses and Children’s Contributory Pension Scheme to contribute to the Local Authority at the rate of 1.5 per cent of their pensionable remuneration in accordance with the terms of the scheme. RETIREMENT New Entrants recruited to the Public Service on or after 1 January 2013 Pensionable public servants recruited to the Public Service for the first time on or after 1 January 2013, the commencement date of the Single Scheme, will be members of the Public Service Pensions (Single Scheme and Other Provisions) Act 2012. Pension age Minimum pension age is linked to the State Pension age which is currently 66 but may be subject to change. Compulsory retirement age Scheme members must retire at the age of 70. In all other cases, staff recruited on or after 1 January 2013 who were employed in the Public Service on 31 December 2012 or within a period prior to 31 December 2012 not exceeding 26 weeks will retain their existing pension scheme terms and conditions. In certain circumstances, for example where the public servant was on secondment or approved leave or remains on the same contract of employment, the 26 week rule does not apply. Incentivised Scheme for Early Retirement It is a condition of the Incentivised Scheme for Early Retirement as set out in Department of Finance Circular 12/09 that retirees under that scheme are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. HOURS OF WORK Applicants will be required to work a 39 hour week, Monday to Friday (08:00 – 16:30 Monday to Thursday; 08:00 – 15:30 on Friday). They will be required to work overtime as required. They must work as required on Saturdays, Sundays and Public Holidays for which payment at the appropriate rate will be made. PROBATION When a person is not already a permanent officer of a Local Authority within the Public Service in Ireland and is appointed to a permanent office the following provisions shall apply: a. There shall be a period after such appointment takes effect during which such person shall hold office on probation b. Such period shall be one year c. Such person shall cease to hold such office at the end of the period of probation unless, during such period, the Chief Executive has certified that the service of such person in such office is satisfactory ANNUAL LEAVE Annual leave entitlement for the position of Chargehand Gardener is 24 days per annum in accordance with Department of Environment, Community and Local Government Circular LG(P) 07/2011. Prior authorisation is essential before annual leave is taken. The granting of annual leave at any particular time is always subject to the requirements of the Council and all annual leave is liable to suspension during periods of exceptional pressure. The final decision in allocating leave rests with Management. CITIZENSHIP Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area. The European Economic Area consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom; or c) A citizen of Switzerland pursuant to the agreement between the European Union and Switzerland on the free movement of persons; or d) A non European Economic Area citizen who is a spouse or child of a European Economic Area or United Kingdom or Swiss citizen and has a Stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a Stamp 4 visa; or f) A non European Economic Area citizen who is a parent of a dependent Irish citizen child and has been granted residence permission, usually Stamp 4. DUTIES The post holder will be required to carry out all the duties allocated to them by the Council under the direction and supervision of the relevant Supervisor, which will include but are not limited to: a. The person selected for the post will report to the Senior Executive Parks and Landscape Officer or other authorised person b. Supervise and control staff who may be detailed to assist them c. Participation in the Performance Management and Development System process d. Be responsible for the efficiency of works in the area and to carry out all instructions and inspections and furnish any reports, diaries, records or other particulars described by the Senior Executive Parks and Landscape Officer or other authorised person e. Be responsible for the use and care of tools, machines and appliances used in the maintenance of parks and gardens f. Be available to attend to emergency work outside of normal working hours and participate in an emergency call out roster if required g. Propagation and cultivation of plants and for the layout, care, upkeep, maintenance and control of ornamental pleasure and recreational grounds in the parks, gardens and open spaces to which they may from time to time be assigned h. Attendance at meetings and workshops arranged by Dún Laoghaire Rathdown County Council i. Communicate satisfactorily with outside bodies, residents associations, public representatives etc. j. Maintain accurate and complete records of all tasks carried out in hard copy and electronic format k. Co operate with and avail of any new technology and or systems which may become available to assist in the effective and efficient carrying out of duties or as may be required l. Utilise the Council’s Customer Relationship Management system in accordance with corporate policies and procedures: • Deal with complaints or incidents as may arise and be advised through Customer Relationship Management or other channels • Reply to complaints or incidents through the Customer Relationship Management portal on all platforms as made available m. Ensure that all works being carried out comply with the relevant Safety, Health and Welfare at Work Acts and Regulations, including the completion of Risk Assessments, Safe Systems of Work Plans and Accident or Incident forms n. Comply with Health and Safety requirements of the Council and wear or use any safety equipment or clothing supplied o. Ensure staff they supervise are fit to work, wear the required personal protective equipment for the tasks to be carried out and take appropriate action immediately when these requirements are not met p. Supervise external contractors to ensure works are carried out to the required standards q. Operate in accordance with current best practice requirements in relation to the activities that staff carry out r. Operate a Council vehicle as part of work responsibilities and utilise a mobile phone or other electronic devices when required s. Co operate fully in the implementation of security arrangements for plant, equipment etc., as well as security within the Council’s parks t. Co operate and contribute to operational reviews u. Co operate and contribute to value for money initiatives v. Participate fully in any initiative aimed to increase customer satisfaction and quality of service to the community The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to an appropriate Officer or such designated Officer as may be assigned from time to time by the Council. The duties of the post are to give to the local authority and to: a. The local authorities or bodies for which the Chief Executive is Chief Executive, and b. To any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies referred to in sub paragraph (a) under the general direction and control of the Chief Executive or of such officers as the Chief Executive may from time to time determine, such appropriate computing, technical, management, administrative, executive, supervisory, advisory and ancillary services as may be required by any local authority or body hereinbefore mentioned in the exercise and performance of any of its powers, functions and duties and to exercise such powers, functions and duties as may be delegated to him or her by the Chief Executive from time to time including the duty of servicing all committees that may be established by any such local authority or body. The holder of the post will, if required, act for an officer of a higher level. LOCATION AND RESIDENCE Holders of the office shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. Dún Laoghaire Rathdown County Council reserves the right to assign employees to any premises in use by the Council, now or in the future, subject to reasonable notice.
Hides Operative
Overview We require Hides Operatives to assist with production. You will be responsible for ensuring hides and skins are trimmed, sorted, graded and preserved for further processing. Responsibilities The role involves ensuring hides and skins are trimmed, sorted, graded and preserved for further processing. This includes various semi-skilled and non-skilled jobs associated with the preservation of cattle hides and sheep skins, e.g. chilling and salting hides and skins, trimming, weighing, and grading. The role will involve occasional loading of lorries/dolavs/boxes ready for despatch. Employees must ensure the factory is kept clean and tidy at all times with the operation of a ‘clean-as-you-go’ policy during production Qualifications
Medical Administrator
Alliance Medical are recruiting for a Medical Administrator to join our busy and friendly team at our centre in Wilton, Cork. The role will involve booking & checking in patients for their Radiology scans in the centre. This is a great opportunity to be part of a high-performing, compassionate team providing vital diagnostic imaging services for patients. This role is ideal for someone who thrives in a fast-paced, detail-focused environment, has excellent communication skills, and is passionate about delivering outstanding care in a healthcare setting. Contract: Full time, Specific Purpose contract (Maternity Leave Cover) Working hours: 37.5 hours per week Candidate is required to be flexible between Mon-Saturday, 7am - 8pm. Key Responsibilities:
Financial Accountant
We have an exciting opportunity for a Financial Accountant/ Manager to join our team in Longford. If you're looking for that next step in your Accountancy career and want to manage an ambitious financial team. This could be the role for you. As the Financial accountant you will be responsible for managing a range of activities from preparation of the monthly Financial Statements of the site to supporting on a range of business projects. Key Responsibilities
Shift Lead
Purpose of the Shift Lead role:
Operations and Maintenance Manager
Activ8 Solar Energies are actively seeking an experienced Utility & Commercial Solar PV Operations & Maintenance (O&M) Manager to join our C&I team here in Carrickmacross, Co. Monaghan. You will be involved in projects across ROI, UK & EU. This is a full-time permanent position inclusive of a competitive salary, pension, healthcare and additional benefits. We're dedicated to empowering businesses towards self-sustainability through exceptional customer experiences and innovative products. Be part of an industry that's shaping the future of our planet. Why Join Us? At Activ8, we’re not just about energy efficient upgrades, we’re about people. You’ll join a team that values:
Retail Assistant Manager
With nearly 60 stores across Northern Ireland, Republic of Ireland & Scotland and 30 years of presence and expertise in the fashion industry, DV8 Fashion is one of the most recognised fashion names on the High Street bringing you top brands, exclusive lines and new trends. We pride ourselves in innovation and creativity and love to showcase this in everything that we do. We have a truly global presence, offering our brands online giving you 24/7 access to top fashion, shipping to most parts of the world! DV8 journey began in 1994, as a local family business we have now expanded massively and have big ambitions for the future. People are at the heart of what we do and play a key part in our continuous expansion, we are always looking for best talent, creativity and innovative mindsets to join DV8. About You We are on the lookout for a full-time Store Assistant Manager to join our DV8 store in Foyleside. You have to be passionate about our customers, people and products. Your approach should inspire others, creating a great working atmosphere and team spirit. Ideally, the successful candidate should have experience gained in a retail background, but we will consider other relevant experience too! You should also be a great communicator and stay calm and approachable even under pressure. About the Role First and foremost, the priority in our stores is the safety of our team and our customers. All team members must work safely, according to our guidelines at all times. To be a successful Assistant Store Manager at our DV8 store you will: · Support the Store Manager in managing and inspiring your team to be at their best, and stepping up to cover the store when needed · Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of our operations · Demonstrate a hands-on approach for all operational and commercial activities · Be responsible for security of the store by following procedures and keyholding, ensuring others follow the procedures too Some of DV8 Benefits
Programme Manager
Applications are invited from suitably qualified persons who wish to be considered for inclusion on a panel for the position of (Specific Purpose Contract) in Monaghan County Council. of (Specific Purpose Contract) The Peace Plus Nature Project PEACEPLUS is a cross-border funding Programme managed by the Special EU Programmes Body (SEUPB) and supported by the European Union, the Government of the United Kingdom of Great Britain and Northern Ireland, the Government of Ireland, and the Northern Ireland administration. The Peace Plus Nature project (€20,792,149), led by the Royal Society for the Protection of Birds (RSPB), will restore priority habitats (upland blanket bog, lowland wet grassland and limestone grassland) and restore priority species (including curlews, lapwings, redshanks, snipe, hen harriers, corncrakes, marsh fritillary butterflies and white-clawed crayfish) across approximately 22 sites across Northern Ireland and the border counties of Ireland. The project will bring diverse groups together on a cross-community and cross-border basis and allow those across these areas to better understand and appreciate the importance of biodiversity, nature restoration, and species recovery. The Programme Manager will oversee delivery of Work Package 5 and focus on Sliabh Beagh peatland recovery and hen harrier management in Co. Monaghan. The Role The Programme Manager will be employed by Monaghan County Council and will be based in Monaghan town. The individual will work in the cross-border area of Sliabh Beagh with travel to locations within the Peace Plus Nature project area. The Programme Manager will work as part of a team, to include a Project Officer, Community Engagement Officer and part-time Administrative Officer, to plan, design, implement, review and evaluate the peatland restoration project for PeacePlus Nature Sliabh Beagh project. The Programme Manager will provide technical knowledge and expertise to lead the peatland restoration plans, procuring and delivering restoration contracts, acquiring appropriate consents and permissions, and liaising with key landowners and stakeholders. The Programme Manager will report to the Director of Services, Biodiversity and to the Sliabh Beagh Steering Committee. The ideal candidate It is desirable that candidates demonstrate through their application form and at the interview that he/she has: - Personal Effectiveness Resilience and Personal well-being – remains calm under pressure and can separate personal issues from work issues Values the well-being of staff and others by managing stress levels and work-life balance. Integrity and Public Service Values – is honest and trustworthy in all dealings. Personal motivation and initiative – Is enthusiastic about the role and is motivated in the face of difficulties and obstacles Does more than is required or expected, anticipating situations and acting to pre-empt problems. PRINCIPAL TERMS AND CONDITIONS The Competition Monaghan County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel for the post of Programme Manager (Sliabh Beagh Peace Plus Nature) (Specific Purpose Contact). The post(s) shall be wholetime, temporary, and pensionable. The post holder shall not engage in any gainful occupation, other than as an employee of a local authority, to such an extent as to impair the performance of his or her duties as an employee of a local authority or in any occupation which might conflict with the interests of the local authority, or which might be inconsistent with the discharge of his/her duties as a local authority employee. Salary: The salary shall be fully inclusive and shall be as determined from time to time. Starting pay for new entrants will be at the minimum of the scale. Holders of the post shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of services which they are required by or under any enactment to perform. An allowance may also be payable in respect of travel expenses and subsistence. The salary scale for the post is: - €59,658, - €61,829 – €64,000 – €66,175 – €68,349 – €70,521 - €72,696 - €74,857 - €77,043, €79,209, 1st LSI €81,706, 2nd LSI €82,929 Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Local Government, and Heritage. Appointees who are not existing public servants will enter at the minimum point of the scale. Probation: Where a person who is not already a permanent employee of a local authority is appointed, the following provisions shall apply: - (a) there shall be a period after such appointment takes effect, during which such person shall hold such position on probation; (b) such period shall be twelve months, but the Chief Executive may, at his discretion, extend such period; (c) such person shall cease to hold such office at the end of the period of probation, unless during such period, the Chief Executive has certified that the service of such person is satisfactory. Hours of Duty: The successful candidate’s normal hours of work will be 35 hours per week. Flexible working arrangements apply. The Council reserves the right to alter the hours of work from time to time. The role requires flexibility in terms of working hours as the duties may involve working outside of normal office hours which may include evening work and weekend work. Time in lieu shall be granted for any hours worked outside of the standard working week in accordance with Monaghan County Council’s Time in Lieu Policy. Annual Leave The annual leave entitlement will be 30 days per annum. Health For the purpose of satisfying the requirement as to health it will be necessary for each successful candidate, before he/she is appointed, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority. Superannuation: Membership of the Local Government Superannuation Scheme or the Single Public Service Pension Scheme is compulsory for all employees. Details will be provided to the appointee prior to appointment. Superannuation contributions Persons who become pensionable officers of a Local Authority who are liable to pay the Class A rate of PRSI contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). Persons who become pensionable officers of a Local Authority who are liable to pay the Class D rate of PRSI contribution will be required in respect of their superannuation to contribute to the Local Authority at the rate of 5% of their pensionable remuneration. Widows & Orphans/Spouses & Childre’s scheme All persons who become pensionable officers of a Local Authority will be required in respect of the Spouses and Children’s Contributory Pension Scheme to contribute to the Local Authority at the rate of 1.5% of their pensionable remuneration in accordance with the terms of the scheme. New entrants from 1st January 2013 – Single Public Services Pension Scheme For new entrants under the Single Public Service Pension Scheme, effective from 1st January 2013, superannuation contributions are as follows: 3.5% of net pensionable remuneration and 3% of pensionable remuneration. Pension and retirement lump sum will be based on career-average pensionable remuneration; pensions will be co-ordinated with the State Pension Contributory. Retirement: There is no mandatory retirement age for new entrants to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004. Anyone who is not a new entrant to the public service, as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004, is subject to a compulsory retirement age of 70 years or as determined in accordance with Department Circulars and in line with Government Policy. The maximum retirement age for new entrants as defined by the Public Service Pensions (Single Scheme and other provisions) Act 2012 is 70 years. Garda Vetting/Child Protection The successful candidate(s) will be subject to the Garda Vetting Procedures and will be required to complete Appendix V of the County Council’s Child Protection Policy. Residence The successful candidate(s) shall reside in the district in which his or her duties are to be performed, or within a reasonable distance thereof. Training Successful candidates will be required to attend and participate in training programmes as may be decided by the local authority from time to time and to apply their learning in the course of their working activities. Driver’s Licence The holder of the post shall hold a current full clean driving licence in respect of category B vehicles or equivalent in the EU Model Driving License. The successful candidate will be required to provide their own transport in the course of their duties and maintain the vehicle to the satisfaction of the local authority. Monaghan County Council, as employer, must be indemnified on the insurance policy. Offer of appointment Monaghan County Council shall require any person to whom an appointment is offered to take up such appointment within a period of not more than one month from the date on which the offer is made. If he/she fails to take up the appointment within such period or such longer period as the Council in its absolute discretion may determine, the Council shall not appoint him/her. References All appointments are subject to receipt of satisfactory references.
ICT Application Support National Office
Duties and Responsibilities Main Duties and Responsibilities Working as part of the Apps Support team, the successful candidate will provide help desk application support for case management, Portals, Digital Forms, Office 365 and Phone App systems. The role will also involve working on project teams covering areas such as implementation and data quality initiatives. Apps Support Service Delivery • Provide support to users as part of the Apps Support service desk team covering areas such as: o Identify, troubleshoot and resolve client side application problems o Administration of User Account Management o Data Management – handling requests related to data quality and data cleanse actions o Handle general user support issues o Desktop or browser issues o System performance issues • Record details of all calls handled on the ICT help desk system and update the Frequently Asked Questions and knowledge base as required. • Escalate and track more complex support issues to the Tier 3 support team. • Implement application configuration changes. Implementation and Data Management Projects Work as part of project teams in software testing, data quality and systems roll out or implementation. This will include areas such as: • Assist at user training and engagement sessions • Work as part of test teams in the quality assurance of new releases • Support data management initiatives to improve the quality of records Education and Training • Maintain continuous personal development and participate in team based development, education, training and learning. • Complete all mandatory training. • Where appropriate, provide supervision and assist in the development of knowledge and skills of relevant staff. • Ensure policies and procedures exist for all areas. Health and Safety • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice, and adhere to relevant legislation, regulations and standards. • Have a working knowledge of the Health Information and Quality Authority standards as they apply to the service, for example National Standards for Child Protection and Care, and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him or her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and or Experience Applicants must by the closing date of application have the following: • Have at least one year’s experience in an Information and Communications Technology or customer service related support role. • Have excellent Information and Communications Technology skills with a high level of proficiency with Microsoft Office, databases and document management. • Possess sufficient administrative capacity to discharge the functions of the grade or post. Health A candidate for, and any person holding the office, must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for, and any person holding the office, must be of good character. Full or part time duration posts will be filled. The tenure of these posts will be indicated at expression of interest stage for each individual post. The purpose of this campaign is to fill immediate urgent vacancies and it is expected that panel placements will cease if expressions are not received within the appropriate processes. Appointment as an employee of the Child and Family Agency is governed by the Child and Family Agency Act 2013 and the Public Service Management (Recruitment and Appointments) Act 2004. Remuneration The salary scale for the whole time equivalent of this post is: 01 August 2025: €35,609, €37,741, €38,597, €40,760, €42,740, €44,473, €46,151, €48,414, €50,059, €51,718, €53,296, €54,914 LSIs Long Service Increments are represented by emboldened figures. The first Long Service Increment is paid after 3 years on the maximum, the second Long Service Increment after 3 years on the first Long Service Increment, and the third Long Service Increment after 3 years on the second Long Service Increment, where applicable. The appointee shall commence on the first point of the salary scale. Incremental credit may be given on appointment for certain types of relevant experience, with more information available in Appendix 5. Candidates should note that entry will be at the minimum point of the scale and will not be subject to negotiation, and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if the appointee is currently a serving civil or public servant. Working Week The standard working week applying to the whole time equivalent of this post is 35 hours.
