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Would you like to work for a great employer? Enable Ireland is an organisation that makes a real difference to the lives of children and adults with disabilities in Ireland, and is named as one of Ireland's Irish Independent 150 Best Employers 2024 . Enable Ireland, as an equal opportunities employer, proudly maintains a Silver Award in Diversity from the Irish Centre for Diversity. We vigorously advocate for fairness, respect, equality, diversity, inclusion, and engagement, and are dedicated to ongoing enhancement in these areas. We are currently seeking highly-motivated Staff Grade Occupational Therapists to join our teams in Bray (CDNT5) and Wicklow (CDNT6). Contract Type: Permanent post Contract Hours: Full time post - 35 hours per week Salary Scale: €41,553 – €60,730 pro rata per annum. Salary scales are subject to LSI’s (Long Service Increments) This pay scale is subject to increases in 2026 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations. Annual Leave Entitlement : 32 days per annum. Overview of the Post: The post holder will be responsible for the provision of an occupational therapy service including assessment, diagnostics and intervention as required to all children accessing the service; and will work as a member of the interdisciplinary team providing services to children and families. Overview of Duties & Responsibilities: Please see Job Description for full list of duties. The successful candidate will have: Essential Criteria: · Be registered, or be eligible for registration, on the Occupational Therapists Register maintained by the Occupational Therapists Registration Board at CORU. AND · Have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office. AND · Provide proof of Statutory Registration on the Occupational Therapists Register maintained by the Occupational Therapists Registration Board at CORU before a contract of employment can be issued. Annual registration · On appointment practitioners must maintain annual registration on the Occupational Therapists Register maintained by the Occupational Therapists Registration Board at CORU. AND · Practitioners must confirm annual registration with CORU to Enable Ireland. · Candidates must have current eligibility to work in the State. · Candidates must hold a valid driving licence for within the State / jurisdiction with access to own transport in order to deliver services across a large geographical area. Desirable Criteria: · Experience working with children or adults with disabilities and their families. · Experience of interdisciplinary team working. · Relevant post graduate training specific to child disability services. · Experience in conducting assessment of needs. · Minimum of 1 year post graduate experience working with children with disabilities and their families. If you believe you would fit the role then please submit your application today. Benefits As a staff member of Enable Ireland, you will have access to a wide range of benefits, including: · Excellent internal and external training opportunities · Generous annual leave entitlements · Flexible Working · Long service reward scheme · Pay adjusted Maternity Leave · Pay adjusted Adoptive Leave · Pay adjusted Paternity Leave · Wellbeing benefits · Pension For a full list of our benefits & conditions, please click here: What now? To apply, please download the Job Description and Person Specification for your information and complete the online application form. CVs will not be accepted. NOTE: Enable Ireland welcomes applications from candidates who will be eligible for Professional Registration in the coming months. In the event that candidates are considered for appointment pending their Professional Registration, they may initially be appointed to an assistant grade post. Closing date for applications: 16 February 2026 A panel may be formed from this vacancy for any similar vacancies, which may arise during the next 12 months. · The post will be subject to reference checks and may be subject to Garda vetting/police clearance, as relevant. · Due to the large volume of applications, we are not in the position to provide individual feedback to applicants who are not shortlisted for interview. · Applications are invited from suitably qualified applicants from all sections of the community. · The above information serves only as a guide to the advertised position. Enable Ireland, at its discretion, reserves the right to change this prior to appointment. · Please review Enable Ireland’s Rezoomo Privacy Policy here: https://enableireland.ie/resources/publications/rezoomo-privacy-policy · Please review the Enable Ireland’s External Data Protection Notice available at https://www.enableireland.ie/privacy-policy for details on how Enable Ireland processes applicant’s personal information. Please note if you are invited for interview, we will share your personal data with: 1) Any virtual service provider we use to host the interview; and 2) the interview panel (if applicable). Your information will be stored for this purpose in line with our retention policy
Senior Occupational Therapist, CDNT
Senior Occupational Therapist Children’s Disability Network Team Full-Time, Permanent Post This is an exciting opportunity for Senior Occupational Therapists to join our service to support children and their families, presenting with complex needs arising from a disability. The Occupational Therapist is a valuable member of the Children’s Disability Network Team (CDNT) who will provide a quality evidence-based service in line with Progressing Disability Services (PDS) principles including family-centred practice. We currently have permanent post available in Ballymun Children’s Disability Network Teams. We are interested in applications from Occupational Therapists seeking full time work. The successful candidate must have the following: Essential Criteria Closing date: 29th January 2026, 5:00pm **Please note all interviews will be held in person** Candidates should note that canvassing will disqualify them. St. Michael’s House is an equal opportunities employer.
Team Leader
Costa Coffee requires a Team Leader for our store in Fairhill Shopping Centre. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: - What’s involved? · Reliability to open and close the store safely and on time. · Leadership experience in a busy environment. · Taking the lead on shifts to support your colleagues in delivering unbeatable experiences. · Drive high standards every time. · Training new staff. · Working with your team to maintain health and safety cleanliness across the store. · A positive outlook, can-do attitude, bags of personality, and passion for delivering excellence in everything you do. · The communication skills to strike up a good conversation with our customers daily, have a hard-working attitude and multi-tasking skills. Make it Yours: This role is based in Fairhill Shopping Centre. Apply now and take the next step in your hospitality journey!
Fisheries Environmental Officer
Inland Fisheries Ireland have an exciting opportunity available for a Fisheries Environmental Officer. This is a core Environmental Protection role which is required to meet the current demands of planning queries, forestry applications, pollution investigations and other environmental pressures on the fisheries and aquatic resource for the Limerick district. The purpose of this role to advise and liaise with senior management within Inland Fisheries Ireland on the design and implementation of environmental programmes. It will involve undertaking inspections, sampling and analysing water / effluent and investigating actual and potential sources of pollution in fish-bearing waters. ABOUT US Inland Fisheries Ireland are the environmental agency responsible for protecting, managing and conserving Ireland's inland fisheries and sea angling resources. More information can be found by visiting our website . VISION, MISSION & VALUES Vision To place the inland fisheries resource in the best sustainable position possible for the benefit of future generations. Mission To protect, manage and conserve Ireland’s inland fisheries and sea angling resources and to maximise their sustainability and natural biodiversity. Values REMUNERATION & BENEFITS The salary scale for the position is at the level of Fisheries Environmental Officer as applies in Inland Fisheries Ireland, it is a 10 point scale including 1 long service increment (LSI’s): Point 1 €42,571.38; Point 2 €45,134.82; Point 3 €46,675.15; Point 4 €48,568.31; Point 5 €50,479.82; Point 6 €54,186.69; Point 7 €57,381.52; Point 8 €60,611.02; Point 9 €63,833.24; Point 10 (LSI 1) €65,890.56 (IFI FEO Grade Payscale as of 01/08/2025) Candidates should note that salary will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. New entrants to the public sector will start on point 1 subject to Haddington Road Agreement and subsequent Government Agreements. TENURE This post is offered on a permanent contract basis.
Storeperson
The Brooklyn is in the heart of Swords, known for great food, great drinks & great atmosphere. We have live music weekly & all major sporting events are always on view. We are looking for a Storeperson to support our Head Chef & General Manager Key Responsibilities:
Librarian
General Information County Leitrim, located in the North West of Ireland, has a growing economy, picturesque landscape, vibrant communities and a strong arts and cultural sector. Leitrim County Council’s vision is to build an economically strong, creative, inclusive county, making Leitrim the best place to live, work, invest and visit. Key to the achievement of our priorities and objectives is a skilled and committed workforce, supported by enabling technologies, efficient work processes and learning and development opportunities. We are committed to the training, support and encouragement of our staff and we offer benefits across family friendly initiatives, personal development and wellbeing of staff. The Role Leitrim County Council is seeking applications from suitably qualified candidates with relevant experience for the position of Librarian, with assigned responsibility for Local Studies within Leitrim Library Service. The Librarian post is a professional management level role responsible for the delivery and development of library services. It involves managing staff, resources, programmes and service areas. The current vacancy is within the Local Studies section of Leitrim Library Service, based in Ballinamore Branch Library. The successful candidate will be responsible for the supervision, promotion and development of Leitrim County Library Local Studies function and service development of local studies county wide. The successful candidate will work as part of a multidisciplinary team within the Library Service, assisting with the implementation of work programmes to achieve goals, targets and standards set out in the Library Development Plan and Team Plans and which support actions identified in the National Public Library Strategy 2023–2027, The Library is the Place. The successful candidate will be expected to use initiative and work to a high standard. He/she will work under the direction and management of the library senior management team, comprising Executive Librarian, Senior Executive Librarian and County Librarian. Leitrim Library Service manages and supports a network of 8 branch libraries, 2 of which offer a My Open Library Service. The branch libraries are strategically located across the county. Leitrim Library Services houses the Local Studies Collection for County Leitrim in Ballinamore Branch Library. This Librarian post, in charge of Local Studies, will be based in Ballinamore Branch Library located in our Library Headquarters building in Ballinamore, Co. Leitrim. The Library Service is constantly innovating and diversifying in a dynamic and changing environment, taking advantage of technological advancement in particular to deliver a wide and varied range of front-line services to users. The Council is seeking a dynamic, creative and motivated individual to fill the role of Librarian in Leitrim Library Service. The successful candidate will assist in fulfilling the library vision of being open, accessible, a focal point for communities and delivering quality customer service. As the Library Service is a county-wide service, staff may be required to provide cover at, and may be reassigned to, any service point within County Leitrim as required by the County Librarian. The Qualifications 1. Character Candidates shall be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Citizenship Candidates must, by the date of any job offer, be: i. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or v. A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. 4. Education, Training, Experience, etc. Each candidate must, on the latest date for receipt of completed application forms: (a) Hold a degree (level 8 on the National Framework of Qualifications) in the area of Library and Information Studies. Notes: • Candidates must submit a copy of educational qualifications meeting the requirements of 4(a) above with their application. • Applications received without the necessary documentation will be deemed ineligible and will not be considered further. • Non-Irish qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications. Foreign language qualifications must also be accompanied by a translation document. Candidates must also hold a current valid and unendorsed driving licence in respect of category B vehicles or equivalent in the EU Model Driving Licence and must advise if this is not the case. A copy of the licence must be submitted with the application. The Ideal Candidate Shall Have • Satisfactory experience of library work. • Knowledge of the structure and functions of the local government library service, of current issues, future trends and strategic direction of library services. • A strong understanding of the role of the Librarian and of the future development of library services. • An understanding of the changing environment within which Leitrim County Council, and Leitrim Library Service, operates and be capable of adapting to change to deliver quality services to our citizens. • Openness and a willingness to adopt new ways of working and involve others in change. • Knowledge and experience of operating ICT systems and online resources in a library environment. • A good understanding of the role of digital technologies in the delivery of public library services. • A strong capacity to promote and market library services across traditional and digital platforms (including social media). • The ability to work closely with other Council Departments and with external groups and agencies and to foster and maintain strong and productive working relationships with a range of stakeholders. • Relevant administrative experience at a sufficiently high level. • Strong resource, research and project management skills. • Strong judgement, supervisory management and decision-making skills. • Strong interpersonal and communications skills. • An ability to work effectively within a team to achieve a common goal, ensuring standards are adhered to and maintained whilst also being capable of working on their own initiative, in an independent environment and without supervision. • An ability to manage time and workload and to plan work and allocation of resources effectively. • The ability to prepare and manage budgets. • The ability to provide excellent customer services. • Good knowledge and awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace. • Flexibility and availability to work outside normal office hours as required. Competencies for the Post Key competencies for the post include the following and candidates will be expected to demonstrate sufficient evidence within their application form of competence under each of these. Please take particular note of these when completing the application form as any short-listing or interview processes will be based on the information provided by candidates. Delivering Results / Communicating Effectively • Translates the business or team plan into clear priorities and actions for their area of responsibility. • Plans and prioritises work and resources effectively having regard to corporate priorities and operational objectives. • Implements high quality service and customer care standards. • Acts decisively and makes timely, informed and effective decisions, pinpointing critical information and addresses issues logically. • Proactively identifies areas for improvement and develops practical suggestions for their implementation. • Develops and maintains positive, productive and beneficial working relationships. • Demonstrates effective verbal and written communication skills. Performance Management • Leads and works with the team to achieve corporate objectives. • Effectively manages performance. • Ability to develop and deliver programmes and projects and to work to strict deadlines. • Ability to work on own initiative as well as an integral part of a team. • Is a self-starter, strong on research and maintains resilience in securing buy-in and commitment to overall concepts or projects. • Strong organisational skills including meeting facilitation and administration. • Understands and implements change and demonstrates flexibility and openness to change. Personal Effectiveness • Takes initiative and is open to taking on new challenges or responsibilities. • Manages time and workload effectively in an environment with significant complexity and pace. • Has strong resource and project management skills. • Maintains a positive, constructive and enthusiastic attitude to their role. • Acts with integrity and encourages this in others. • Keeps up to date with current developments, trends and best practice in their area of responsibility. Knowledge, Experience and Skills • Demonstrates knowledge of local and national policies and plans as they relate to the library service. • Knowledge and understanding of the structure and functions of modern public library services and the role of Librarian in this context. • Demonstrates required specialist knowledge, understanding and training for the role. • Range and depth of relevant experience. • Experience of working as part of a multi-disciplinary team. • Experience of preparing and presenting reports. The Principal Terms & Conditions The post is whole-time, permanent and pensionable and will be based in Leitrim Library HQ in Ballinamore, County Leitrim. A panel will be formed from which Senior Executive Librarian vacancies arising during the lifetime of the panel (12 months) may be filled. 1. Duties The main duties and responsibilities of the Librarian will be consistent with the provision of a modern 21st Century Public Library Service that is responsive to the changing requirements of users of all ages and abilities. The duties will include, but are not limited to, the following: • Managing the day-to-day operation of the Local Studies Service. • Managing, developing and promoting the Local Studies Service on a countywide basis, ensuring high-quality service delivery aligned with library policies, strategies and national standards. • Overseeing the development, preservation and management of the local studies collection, including secure storage, cataloguing, classification, indexing and access. • Managing and developing the Leitrim Library Digital Archive and supporting initiatives to improve digital access to local studies material. • Providing professional frontline services to the public, including responding to branch and local studies enquiries. • Preparing and monitoring the annual budget for Local Studies and seeking external funding opportunities where appropriate. • Preparing reports, service analyses and performance information as required. • Carrying out administrative and general service duties as required. • Working closely with the Senior Library Assistant to organise staff rotas and ensure adequate staffing and operational cover for the branch. • Providing relief cover across branch services, including evening and weekend duties, as required to ensure continuity of service delivery. • Planning, organising and delivering programmes, exhibitions, events and outreach initiatives to engage the community with the local studies collection. • Planning, promoting and implementing programmes for children and young adults, including networking with local schools and teachers and coordinating national literary initiatives at local level. • Promoting the Local Studies Service and wider library services through a range of communication channels, including social media, local media, publications and displays. • Developing and maintaining partnerships and cooperative relationships with heritage, cultural and educational organisations, including other Council departments. • Facilitating the integration of local studies into library policy, strategic planning and service development, making recommendations as appropriate. • Contributing to county, regional and national initiatives and library service development. • Working collaboratively on relevant projects, including the Commemorations Programme for County Leitrim. • Working collaboratively with library staff across branches and teams to ensure an integrated and customer-focused library service. • Communicating and liaising effectively with staff, management, elected members, library users and other stakeholders on relevant operational matters. • Supporting the County Librarian in communicating, implementing and managing change initiatives within the Local Studies Service. • Ensuring all local studies activities comply with relevant legislation, policies and procedures, including copyright, data protection, Health and Safety and Child Safeguarding. • Working in compliance with Health and Safety legislative requirements, policies and procedures and safe systems of work. • Participating in corporate activities and responsibilities appropriate to the grade. • Undertaking any other duties appropriate to the grade and nature of the post as may be required or assigned from time to time. The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to an appropriate Officer or such designated Officer as may be assigned from time to time by the Local Authority. The role requires flexibility in terms of working hours as the duties may involve working outside of normal office hours. 2. Salary The salary scale for the position of Librarian (effective 1st August 2025) will be within the range: €51,722 – €53,266 – €54,844 – €56,454 – €58,076 – €59,967 (LSI1) – €61,865 (LSI2) Entry point to this scale will be determined in accordance with relevant Departmental Circulars. Offers of appointment to persons who are not serving local authority employees will be based on the minimum of this scale. The rate of remuneration may be adjusted from time to time in line with Government Policy. The salary shall be fully inclusive and shall be as determined from time to time. The holder of the post shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of the post or in respect of any services which he/she is required by or under any enactment to perform. 3. Residence The holder of the post shall reside in the district in which his or her duties are to be performed or within a reasonable distance thereof and will be required to serve in the Local Authority’s Offices, or wherever assigned by the Local Authority. The holder of the post will be based in Ballinamore Branch Library. Leitrim County Council reserves the right to, at any time, reassign an employee to any Branch Library now or in the future. Leitrim County Council also reserves the right to assign an employee to any base or to any premises in use by the Council now or in the future. 4. Probation All contracts will be subject to a probationary period, during which the performance of the successful applicant will be regularly evaluated. Where a person is permanently appointed to Leitrim County Council, the following provisions shall apply: (a) There shall be a period after appointment takes effect, during which such a person shall hold the position on probation; (b) Such period shall be one year, but the Chief Executive may, at his/her discretion, extend such period; (c) Such a person shall cease to hold the position at the end of the period of probation, unless during this period the Chief Executive has certified that the service is satisfactory; (d) There will be ongoing assessments during the probationary period. Employment may be terminated by either party during probation or at the end of the probationary period on one week’s notice. 5. Health For the purpose of satisfying the requirement as to health, it will be necessary for each successful candidate, before he/she is appointed to a permanent position, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority. 6. Annual Leave The annual leave entitlement for this post will be 30 days per annum. 7. Working Hours The normal hours of work will be 35 hours per week. The successful candidate will be required to work their contracted hours across a 6-day period from Monday to Saturday. This will include weekend and late evening working hours. Rotas may be amended from time to time in response to service needs. The Council reserves the right to alter hours of work from time to time as required for effective delivery of the Library Service. The successful candidate may be required to work additional hours on a time off in lieu basis on various occasions. All hours of work will be subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001.
Supplies Officer
Overview of role: UPMC are hiring a Supplies Officer to join our Whitfield Hospital team on a 24 month fixed term contract. UPMC Whitfield has the above opportunity within its busy Materials Warehouse department. The following are the main duties and responsibilities and (but not limited to) for this role. Primary Duties and Responsibilities: Order and Product Management: Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
Client Service Advisor
Description Join us as Client Service Advisor for our Corporate Risk and Broking line of business based out of our Cork office working hybrid. Client Service Advisor WTW is one of Ireland’s leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. An exciting opportunity is now available for a Client Service Advisor; the primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of their objectives. Our Objectives are expressed in terms of Client, Financials, People and Operational Excellence. The Role Main responsibilities include: • Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all mid-term alterations and queries • Achieve best client service in an efficient and friendly manner ensuring that all client deadlines are met • Achieve an appreciation of each client's business and culture • Support and find opportunities to enable growth of the existing client accounts • Foster beneficial insurer relationships • Follow company procedures for Renewals and New business • Maintain Company and regulatory standards/requirements including compliance • Participate in project work • Provide technical support to colleagues and help in resolving their client problems • Build relationships and provide support to a number of different teams across local and offshore business • Ambassador to WTW’s purpose, values, culture, and appreciate WTW client's business Qualifications What you’ll bring • Certified Insurance Practitioner (CIP) qualified • Previous experience working for an insurer or broker. • Client advocacy • Desire to take early responsibility • Passion for learning about and understanding the insurance industry • Hard working, proactive and flexible • Capable of solving problems • Good IT skills, including proficiency with the Microsoft Office suit • Good interpersonal, organisational, analytical and communication skills • Highly accurate with good attention to detail in completion of all tasks. What we offer At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com
Customer Care Associate
Job Summary Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Job Level Requires advanced skills and expertise in a variety of work processes or activities. Generates new and innovative solutions to complex problems. Works autonomously within established procedures and practices. Category: Customer Support
Personal Lines Agent
Job Summary Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford. The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business and mid-term adjustments. Supporting the broker with their underwriting queries. The role provides an opportunity to get experience in the areas of; customer service, customer retention, policy administration, and sales – across our home and motor. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. Your role As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following: -Deliver telephone-based support to customers on all aspects of general insurance underwriting -Respond to customer queries relating to our products (home, motor & van) in a timely and efficient manner – striving to exceed quality customer service -Retain current customers in line with challenging business targets -Identify upsell opportunities for additional policy benefits -Contact targeted renewals to drive retention targets -Build rapport & relationship with our potential and existing customers -Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities -Focus on the achievement of challenging service levels with customer centricity crucial to all processes Your skills and experience As a Personal Lines Agent your skills and qualifications will include: -Excellent phone manner & communication skills -Good IT Skills (use of MS Office Products) -Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers -Experience within the insurance industry would be an advantage -Completed or be in the process of completing CIP as a minimum and / or ACII qualification -Demonstrate excellent verbal & written communication skills -Have attention to details, ability to interpret data and ability to follow work through -Have the ability to prioritise and manage own work while considering the greater impact on the team -Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate -Build rapport with our customers quickly & put the customer at the centre of everything we do -Be resilient in the nature of our work and adapt to changing conditions -Have good negotiation skills to close renewal offer & be target focused. -Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products -Demonstrate solution focus in approach to work and dealing with stakeholders Additional information Position is Wexford-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”. Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!
