Jobs in Galway
Sort by: relevance | dateService Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
Service Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
Office Administrator
Blended / Agile / Remote Working: Blended: While based in Galway, this is a hybrid role that also involves some travel. Please note that WSI has a Hybrid Working Policy that allows you to apply to work from home up to three days and in the office for a minimum of 2 days a week. Training will be in the office for the first week, and then as required. Annual Leave: 22 days. This allowance is subject to the usual conditions regarding the granting of annual leave, is based on a five-day week and is exclusive of the usual public holidays. The Role The Office Administrator role offers an exciting opportunity to contribute to the effective day-to-day operations of the organisation, providing administrative support, maintaining efficient systems and processes, and delivering a high standard of service to colleagues and stakeholders. We are seeking a motivated, organised, and proactive individual who can work effectively in a dynamic environment and demonstrate strong communication, organisational, and administrative skills. Key Responsibilities (Please note this list is not definitive nor exhaustive) • Database Administration: maintenance of multiple databases with a focus on data integrity, including data entry and systematic cleanup of inaccurate or duplicate records. • Shared ownership of Course Registration process. • Administration of Franchisee membership process. • General Administration, to include, but not limited to, liaising with external stakeholders to ensure certificates, orders and membership requests are fulfilled in a timely manner. • Support the Garda Vetting Liaison team with Garda Vetting applications on an ad hoc basis. • Monitor WSI’s public phone number and general enquiries email account during business hours and ensure queries are dealt with promptly, directing queries to relevant parties where required. • Deal with all customer queries, concerns or complaints in a prompt, courteous and professional manner. • Inform all relevant stakeholders of any customer complaints or concerns with a view to learning from the situation and preventing a recurrence. • Ensure all files, communication materials, and documentation relevant to role are clear, concise and easily accessible to all relevant stakeholders. • Assist the Senior Office Administrator in collating data for internal and external reporting. • Assist the Senior Office Administrator with ad hoc tasks, as required by the organisation. • Assist other team members, Council members and volunteers in other administrative tasks as required. • Reflect the values of WSI and Public Service in every aspect of your role. • To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. • Minimum required hours must be met each week, (currently 35). CO must accurately clock in and out for all attendance on the employee portal and adhere to all employee legislative and health and safety requirements. Qualifications and Experience Candidates must, on or before the closing date, be able to demonstrate and verify that they meet the following criteria: a. Essential Criteria • Evidence of a minimum of 2 years relevant work experience in line with the Clerical Officer capabilities. • Highly organised, with excellent time management skills along with strong attention to detail; ability to manage multiple projects simultaneously. • Excellent interpersonal, verbal, and written communication skills. • Experience recording, collating, and reporting data and figures in various formats. • Proficient use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). • A demonstrable ability to work on own initiative and work collaboratively with a broad range of internal and external stakeholders. b. Desired Criteria • A Third Level qualification in a Business or other relevant field. • Ability to prioritise a heavy workload and work under pressure. • Experience in administration of multiples databases would be a distinct advantage. Garda Vetting and References The successful candidate may be subject to Garda Vetting Procedures in line with the provisions of the National Vetting Bureau (Children & Vulnerable Persons) Act 2012 to 2016 as appropriate in advance of appointment. The appointment of any successful candidate will be subject to receipt of references which are satisfactory. Capability Framework In particular, applicants must establish within their application that they possess the qualities, skills and knowledge required for the role of Office Administrator, Clerical Officer Level, as identified by the Public Sector Capability Framework, which can be found here: Clerical Officer (Also see Appendix 1). These are: • Building future readiness - Digital focus, innovation and upskilling for the future. • Evidence-informed delivery Eligibility to compete and certain restrictions on eligibility a. Eligible Candidates must be: i. A citizen of the European Economic Area. The EEA (European Economic Area) consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or ii. A citizen of the United Kingdom (UK); or iii. A citizen of Switzerland pursuant to the agreement between the EU (European Union) and Switzerland on the free movement of persons; or iv. A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or v. A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State because of family reunification and has a stamp 4 visa; or vi. A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Candidates who are not citizens of the aforementioned countries must have the necessary permissions to work in Ireland. b. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility) and the Minister’s consent will have to be secured prior to employment by any Public Service body. c. Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees under that Scheme are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. d. Department of Education and Skills Early Retirement Scheme for Teachers Circular It is a condition of the Early Retirement Scheme that with the exception of the situations set out in paragraphs 10.2 and 10.3 of the relevant circular documentation, and with those exceptions only, if a teacher accepts early retirement under Strands 1, 2 or 3 of this scheme and is subsequently employed in any capacity in any area of the public sector, payment of pension to that person under the scheme will immediately cease. Pension payments will, however, be resumed on the ceasing of such employment or on the person's 60th birthday, whichever is the later, but on resumption, the pension will be based on the person's actual reckonable service as a teacher (i.e., the added years previously granted will not be considered in the calculation of the pension payment). e. Department of Health and Children Circular (7/2010) The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for reemployment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of either of these schemes are not eligible to compete in this competition. f. Department of Environment, Community & Local Government The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009–2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). g. Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. It is the responsibility of former public or civil servant candidates to ensure their eligibility to apply. Potential candidates who participated in a voluntary severance/redundancy or early retirement programs, received a redundancy payment or are in receipt of a public sector pension, should familiarise themselves with their individual conditions pertaining to public sector re-employment and declare same if applying. Salary Entry will be at the minimum of the scale and increments may be awarded subject to satisfactory performance and to changes in the terms and conditions relating to salary increments in the Civil/Public Service generally. The rate of remuneration may be adjusted from time to time in line with Government pay policy. PPC (Personal Pension Contribution) Scale (for officers who are existing civil or public servants appointed on or after 6 April 1995 or who are new entrants to the civil or public service and who are making a compulsory personal pension contribution). The annual salary scale for this position is as follows: CLERICAL OFFICER STANDARD SCALE - PPC €31,921 €33,679 €34,126 €34,997 €36,282 €37,566 €38,849 €39,783 €40,843 €42,072 €42,938 €44,156 €45,366 €47,254 €48,738¹ €50,030² ¹ After 3 years satisfactory service at the maximum ² After 6 years satisfactory service at the maximum A different rate will apply where the appointee is a civil or public servant recruited before 6th April 1995 and who is not required to make a Personal Pension Contribution. Other pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Subject to satisfactory performance increments may be payable in line with current Government policy. Payment will be made fortnightly in arrears by electronic funds transfer to a bank account of your choice. Please note that payment cannot be made until Bank details are supplied. Statutory deductions from salary will be made as appropriate. Important Note Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy.
Regional Communications Executive
About the WDC: The Western Development Commission (WDC) is a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes. Culture of the WDC: At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role. Purpose of position: The WDC is seeking to appoint a Regional Communications Executive at Higher Executive Officer (HEO) level on a 9-month fixed-term contract to provide maternity cover, with a view to possible extension. This is a mid-senior role at the centre of the WDC’s communications function. Working hand in hand with the Head of Communications and the wider Communications team, the post holder will help deliver the WDC’s communications strategy across PR and media relations, content creation (with a particular focus on video), marketing and brand, events, and social and digital channels. The successful candidate will bring 5+ years’ communications experience, be comfortable leading projects end to end, managing external agencies and production teams, and be a significant part of how the WDC tells the story of the western region. They will be able to step in quickly, maintain momentum on live campaigns, and deliver from day one. Key responsibilities: The following are the main tasks to be undertaken: PR and media relations Further details on the Civil Service Competency Framework are available here. Conditions: All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies. The appointment will be for a full-time, fixed-term 9-month contract, subject to a probationary period as specified in the employment contract. Candidates must satisfactorily complete a 3-month probationary period before the 9-month fixed-term appointment can be confirmed. Notwithstanding the above, this will not preclude an extension of the probationary contract if performance dictates the same. Due to the nature of this role, the successful candidate will hold a full driving license and have access to transport as this post will involve travel nationally in support of the seven-county Western Region. When absent from home and your designated office location on official duty, you will be paid accordingly. Flexible Working: The WDC operates a Flexible Working model, recognising the benefits of flexible working while supporting collaboration, innovation and employee wellbeing. As a regional development agency serving Donegal, Sligo, Leitrim, Roscommon, Mayo, Galway and Clare, regular in-person engagement remains an important part of how we work. Staff are expected to attend team meetings, management meetings, staff development days and other organisational events held across the region throughout the year. Many roles within the WDC also require engagement with businesses, communities, stakeholders and partner organisations across the Western Region. Employees are therefore expected to be available to travel and build relationships throughout the region as required by their role. The WDC maintains flexible office locations in Sligo, Galway, Letterkenny and Ballaghaderreen. Employees may be required to attend these locations from time to time in line with business needs. New employees, or those undertaking induction or probation, may be required to attend in person more frequently during their initial period of employment, as agreed with their manager. Given the regional nature of the role and the requirement for regular in-person engagement across the Western Region, candidates should carefully consider their ability to meet these requirements when applying. Salary: The salary scale for this post will be equivalent to that of the Civil Service Higher Executive Officer Standard Scale: Personal Pension Contribution (PPC) Pay Rate for this position, with effect from 1st June 2026 is as follows: €60,029 – €61,785 – €63,537 – €65,286 – €67,044 – €68,792 – €70,547 – €73,077 LSI1 – €76,546 LSI2 ¹ After 3 years satisfactory service at the maximum.² after 6 years satisfactory service at the maximum. Please note: The starting salary for the person appointed to this post will be the first point on the above scale unless the successful application has previous public sector experience as per circular 08/2019. APPLICATION & SELECTION PROCESS As part of the application process, applicants are required to submit the following documentation: A comprehensive curriculum vitae (CV), detailing experience relevant to the position (maximum of three pages); A short cover letter or personal statement (maximum of two page) outlining the applicant’s motivation for applying for the post and demonstrating how their skills and experience meet the requirements of the position. Both documents should be combined and submitted as a single Word document or PDF, saved using the format FirstName.Surname. Applications stored on personal online storage sites (e.g., OneDrive, Cloud, DropBox, etc or applications in other file formats (e.g., Google Docs) will not be accepted. Please note that omission of any or part of the two requested documents, in a single document, will render the application incomplete. Incomplete applications will not be considered for the next stage of the selection process.
