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Customer Engagement Advisor

VhiKilkenny

About us. At Vhi, we’re more than Ireland’s leading health insurer—we’re a team dedicated to creating exceptional customer experiences and shaping the future of healthcare. For over 65 years, we’ve been trusted by over 1.2 million members to deliver innovative solutions that make healthcare accessible and customer focused. We invest in our people through continuous learning, career development, and a culture that values collaboration and growth. If you’re passionate about helping customers and want to work in an environment where your contribution truly matters, Vhi is the place for you. What we offer As a member of the Vhi team, you will receive a comprehensive benefits package, which includes: This is a CF3, CF4 & CF5 role in line with central bank requirements. Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Our Commitment to Inclusion and Accessibility At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email. Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process. Vhi is an equal opportunities employer

1 day agoFull-timeHybrid

Credit Control Officer

IFACKilkenny

Are you looking for an opportunity to join a high-performance team in a Top Ten professional services firm? We are seeking a commercially aware and detail-oriented Credit Control Officer to join our finance team based in our Kilkenny Head Office on a part-time basis. This role offers an excellent opportunity to build a rewarding career in one of Ireland’s fastest-growing professional services Firms. The Role This role is central to maintaining healthy cash flow and minimising financial risk through proactive debt management, effective client engagement, and accurate reporting. The ideal candidate will be confident working with clients, have strong communication skills and a practical approach to resolving client issues. About  Ifac Founded in 1975,  Ifac  is Ireland's specialist professional services firm for the farming, food, agri, and family business sectors. We are an award-winning employer and one of Ireland's Top Ten Accountancy firms. Ifac is also one of Ireland’s Top 200 Employers 2025 as listed by the Irish Independent in partnership with Statista, and a PrimeGlobal member firm. Our Purpose Ifac's  purpose is to help its clients to build profitable sustainable futures, so that people and communities across Ireland can thrive. Our Ambition With a strong focus on global best practice,  Ifac  has set its ambition to be a global leader in agrifood advisory, while also driving growth and excellence in Ireland's dynamic SME sector. Why Join  Ifac ? At  Ifac , we are more than just a workplace – we are a community of professionals committed to growth, innovation, and sector leadership. When you join our team, you’ll have the opportunity to: · Work with industry-leading experts and clients in Ireland’s farming, food, agribusiness, and SME sectors. · Be part of a values-driven culture emphasising collaboration, commitment, energy, respect, and foresight. · Build a great career, help us achieve our ambitions and help shape the future of Ireland’s business landscape. · Enjoy a competitive compensation package, including performance-based bonuses and significant opportunities for professional growth. Making an impact We build strong client connections through great service, sectoral expertise, and deep engagement. Many of our clients have been with us for generations and we have helped those families build and retain wealth, transition assets, and optimize opportunities. Key Responsibilities: · Debt Management  – Monitor aged debt and prioritise recovery of overdue accounts, particularly those exceeding agreed credit terms. Collaborate with Partners and Leadership to actively manage debtor balances. · Debt Recovery  – Contact clients to resolve outstanding payments and negotiate repayment plans · Reporting  – Prepare and present debtor/aged debt reports to Leadership, highlighting key risks and recovery actions. · Operational Support  – Provide support to the Finance team and contribute to broader risk management initiatives across the business. You will have: · A minimum of 3 years’ experience working in a client-facing role- ideally within administration, credit control/accounts receivable or finance. · Strong attention to detail and technical knowledge. · Excellent interpersonal and communication skills. · Excellent organisational skills. · Proficiency in ERP systems, Excel and reconciliations- Comfortable generating reports and collaborating with internal teams. · Experience in tracking aged debt, implementing recovery procedures, resolving disputes, and negotiating payment terms. Rewards Our Credit Control Officer will receive; · Market-leading compensation and benefits package. · Substantial employer pension contribution. · Generous annual leave allowance. · Supportive family orientated workplace policies. · Blended WFH. · Opportunities for internal growth and development. · Access to a bike to work scheme. · Access to an employee assistance programme. · Well-being benefits, including the Digital Doctor programme. · Regular wellness, social, and charity activities throughout the year. · Voucher at Christmas.

2 days agoFull-timeHybrid
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