Jobs in Roscommon
Sort by: relevance | dateService Support Associate
Job Role We’re recruiting a Service Support Associate to join our amazing team! You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones. You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment. This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners. You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts. Our ideal candidate will have excellent communications skills and love working in a fast-paced environment. You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 per annum with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership • Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01- 8608200 or +44 1702 595200. Location: Flexible location/Hybrid working in Republic of Ireland in one of our centres Hours: 37.5 hours a week, Monday to Friday between 08.30am to 5pm Closing Date: 21 October 2026 Key Responsibilities • Document all call information and complete paperwork. • Research and clarify required information. • Liaise with our delivery centres to gather information and resolve issues. • Identify and escalate priority issues. Skills and Experience Essential • Qualifications – Leaving Certificate standard as a minimum • Previous experience of telephone based or face to face customer service delivery • Successful experience of working within a target driven environment • Proven organisational skills with a high level of attention to detail • Effective and demonstrable team player • A positive outlook with excellent interpersonal skills • The ability to communicate in a friendly and professional manner by all communication methods • Ability to adapt to change • Initiative to utilise available resources to identify solutions • Competent in the use and purpose of IT, including Microsoft Office • Fluent level English Desirable • 1+ years working in an administration role • Previous experience of working with disadvantaged groups • Qualification / Training in customer services • Fluent level Irish
Regional Communications Executive
About the WDC: The Western Development Commission (WDC) is a statutory body whose role is to promote the social and economic development of the western region of Ireland. The WDC works with a range of stakeholders to support sustainable and inclusive growth in the region and has a strong track record of delivering impactful initiatives and programmes. Culture of the WDC: At the WDC, we are committed to creating a positive and supportive work environment where employees can thrive and make a difference. Our culture is defined by teamwork, innovation, and a deep sense of purpose. We value diversity, respect for different perspectives, and a willingness to learn and grow. If you are passionate about making a difference in the western region of Ireland and want to be part of a dynamic and collaborative team, we encourage you to apply for this role. Purpose of position: The WDC is seeking to appoint a Regional Communications Executive at Higher Executive Officer (HEO) level on a 9-month fixed-term contract to provide maternity cover, with a view to possible extension. This is a mid-senior role at the centre of the WDC’s communications function. Working hand in hand with the Head of Communications and the wider Communications team, the post holder will help deliver the WDC’s communications strategy across PR and media relations, content creation (with a particular focus on video), marketing and brand, events, and social and digital channels. The successful candidate will bring 5+ years’ communications experience, be comfortable leading projects end to end, managing external agencies and production teams, and be a significant part of how the WDC tells the story of the western region. They will be able to step in quickly, maintain momentum on live campaigns, and deliver from day one. Key responsibilities: The following are the main tasks to be undertaken: PR and media relations Further details on the Civil Service Competency Framework are available here. Conditions: All appointments are subject to the Western Development Commission Act 1998 and staff must agree to the WDC Code of Business Conduct under the Code of Practice for the Governance of State Bodies. The appointment will be for a full-time, fixed-term 9-month contract, subject to a probationary period as specified in the employment contract. Candidates must satisfactorily complete a 3-month probationary period before the 9-month fixed-term appointment can be confirmed. Notwithstanding the above, this will not preclude an extension of the probationary contract if performance dictates the same. Due to the nature of this role, the successful candidate will hold a full driving license and have access to transport as this post will involve travel nationally in support of the seven-county Western Region. When absent from home and your designated office location on official duty, you will be paid accordingly. Flexible Working: The WDC operates a Flexible Working model, recognising the benefits of flexible working while supporting collaboration, innovation and employee wellbeing. As a regional development agency serving Donegal, Sligo, Leitrim, Roscommon, Mayo, Galway and Clare, regular in-person engagement remains an important part of how we work. Staff are expected to attend team meetings, management meetings, staff development days and other organisational events held across the region throughout the year. Many roles within the WDC also require engagement with businesses, communities, stakeholders and partner organisations across the Western Region. Employees are therefore expected to be available to travel and build relationships throughout the region as required by their role. The WDC maintains flexible office locations in Sligo, Galway, Letterkenny and Ballaghaderreen. Employees may be required to attend these locations from time to time in line with business needs. New employees, or those undertaking induction or probation, may be required to attend in person more frequently during their initial period of employment, as agreed with their manager. Given the regional nature of the role and the requirement for regular in-person engagement across the Western Region, candidates should carefully consider their ability to meet these requirements when applying. Salary: The salary scale for this post will be equivalent to that of the Civil Service Higher Executive Officer Standard Scale: Personal Pension Contribution (PPC) Pay Rate for this position, with effect from 1st June 2026 is as follows: €60,029 – €61,785 – €63,537 – €65,286 – €67,044 – €68,792 – €70,547 – €73,077 LSI1 – €76,546 LSI2 ¹ After 3 years satisfactory service at the maximum.² after 6 years satisfactory service at the maximum. Please note: The starting salary for the person appointed to this post will be the first point on the above scale unless the successful application has previous public sector experience as per circular 08/2019. APPLICATION & SELECTION PROCESS As part of the application process, applicants are required to submit the following documentation: A comprehensive curriculum vitae (CV), detailing experience relevant to the position (maximum of three pages); A short cover letter or personal statement (maximum of two page) outlining the applicant’s motivation for applying for the post and demonstrating how their skills and experience meet the requirements of the position. Both documents should be combined and submitted as a single Word document or PDF, saved using the format FirstName.Surname. Applications stored on personal online storage sites (e.g., OneDrive, Cloud, DropBox, etc or applications in other file formats (e.g., Google Docs) will not be accepted. Please note that omission of any or part of the two requested documents, in a single document, will render the application incomplete. Incomplete applications will not be considered for the next stage of the selection process.
