Telesales Representative

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Telesales Representative to join our Concept Group Team. This is a great opportunity to join a world leading facilities management group of companies. The Concept Group Team provide a one stop shop option to clients for facility services, catering equipment sales, janitorial products and specialised cleaning services. The Concept Group have been providing Hygiene and Pest Control products and services since 1998 across the Uk and Ireland Working Pattern:

Grounds Person

Salary Scale 3 SCP 7–9 £26,403 – £27,254 per annum (pro rata). Irregular hours or shift allowance may be earned. Hours 25 hours per week (Monday to Friday, 5:00 pm – 10:00 pm). The post holder may be required to work additional hours, including evenings, weekends, and public holidays. Job Purpose The post holder will work as a member of the outdoor spaces maintenance team under the general direction of a Head Grounds Person or Team Leader. They will be responsible for undertaking both basic and skilled work in parks, playing fields, landscaped areas, and open spaces, either individually or as part of a team. The post holder will be required to work flexibly regarding time, location, and type of work assigned within the Borough in the field of amenity horticulture. This includes the care and maintenance of buildings, sports equipment, sports facilities, general amenity areas, parks, and play areas. They must work diligently, efficiently, and effectively to achieve assigned personal and team tasks to the required quality and within set timescales. The post holder will also be required to develop personal competence in the use of plant and equipment and provide customer care services at parks and sports grounds. Main Duties and Responsibilities Carry out horticultural operations, including planting trees, shrubs, and plants. Carry out grass cutting, hedge cutting, and pruning. Carry out labour associated with soil cultivation, fertiliser spreading, site preparation, and construction labouring. Carry out sports facility maintenance as required, including preparation and construction labouring. Maintain games facilities and areas, including spiking, aeration, scarifying, top-dressing, fertilising, marking of games areas, and erection/dismantling of posts. Load, unload, and move equipment and materials such as mowers, barrows, plants, soil, fertilisers, and other horticultural items. Assist higher-graded gardeners with their work. Open and close park facilities as required, including setting alarms. Maintain the orderly condition of grounds (e.g., sweeping, hoeing, raking, mowing, edging, and removal of litter, rubbish, or illegal dumping). Maintain buildings, including cleaning (sweeping, mopping, dusting) and moving equipment and materials (tables, chairs, machinery). Make decisions on whether to close sports facilities due to adverse weather conditions or vandalism. Use powered hand tools and light plant equipment, including routine maintenance, pre- and post-operational checks, defect reporting, cleaning, and record keeping. Maintain all tools and equipment in satisfactory condition, including cleaning garden tools and basic maintenance of lawnmowers. Carry out administrative duties associated with grounds maintenance work. Supervise the use of parks, sports fields, and facilities, ensuring orderly conduct by the public in line with Council Byelaws, maintaining safety, providing guidance, and handling complaints. Provide training to allocated staff within the competency of the post holder. Drive allocated vehicles as required, including ride-on mowers, tractors, pick-ups, and small vans, ensuring proper care, maintenance, checks, and record keeping. Take responsibility for the care and maintenance of vehicles, plant equipment, and tools, including inspections, defect reporting, and cleaning. Carry out the application of chemical pest control methods under instruction. Assist in the distribution and collection of information through questionnaires and surveys. Undertake duties in other Environmental Services areas (e.g., waste management and cemeteries). Undertake any other relevant duties as required, appropriate to the nature and grade of the post. Experience • At least 12 months’ experience in two or more of the following areas: – Operating a variety of commercial grass-cutting machinery. – Amenity horticulture skills. – Sports ground maintenance. Key Skills, Knowledge, and Attributes • Ability to work as part of a team. • Good communication skills. • Excellent customer care skills. • Ability to work on own initiative with minimal supervision. • Ability to work to deadlines. • Commitment to quality work. • Commitment to safe working practices. Driving • Hold a full current driving licence (valid in the UK), including Category B. Working Arrangements / Flexibility 25 hours per week (Monday to Friday, 5:00 pm – 10:00 pm). The post holder may be required to work additional hours, including evenings, weekends, and public holidays.

Cook Supervisor

Unit: St Patricks School, Downpatrick Hours: 32.5 hrs Salary: £16 We're looking for a motivated and passionate Cook Supervisor who will be the heart of our operation for Northern Ireland on a part time basis, contracted to 32.5 hours per week. You'll join a team that takes a real pride in what they do, in their food, in their brand but most of all pride in their people. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Maintaining a high standard of cleanliness of the kitchen and surrounding areas Ensuring the correct use of all machinery and equipment Assisting with the loading or unloading of deliveries and supply vehicles Representing Northern Ireland and maintaining a positive brand image Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Essential Criteria: Experience of Kitchen management ​Strong leadership and communication skills Ability to work under pressure, Knowledge of HACCP  Food Safety Knowledge Desirable: A Level 2 in Food Safety Experience with menu planning, Experience with stock control, purchasing, and profit optimisation.  Compass Group reserves the right to enhance the criteria, if necessary, for the purposes of shortlisting. Appointment to this position is subject to satisfactory Access NI clearance. Some of the benefits we offer: Free meals while at work You can share all discounts and offers with your friends and families Additional, seasonal and overtime hours available Career Pathways to support career progression and/or skills development Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day out venues, leisure centres, gyms, golf courses and many more Learning & development programs available alongside access to hundreds of online training courses for personal and professional development & growth Flexible Working to support Work Life Balance Additional Leave Purchase scheme to balance home and work life Access to wellness programs to promote mental health and wellbeing of our colleagues Employee Assistance Program to guide and support our employees Exciting internal reward and recognition schemes Regular emails filled with the best discounts and savings available And many more.. At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us. We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Dispenser/trainee Dispenser

We have an excellent opportunity for a qualified Part Time Dispenser/Trainee Dispenser to work in our Belvoir branch in Belfast. Working 12 hours per week, between the hours of 1.30pm to 5.30pm Wednesday to Friday, according to the rota. Additional hours may be required from time to time. Working as part of a team duties can include; sales of over the counter medicines, providing customers with information on symptoms and products, prescription receipt and collection, date checking, and the ordering, receiving and storing of pharmaceutical stock. Applicants must have excellent communication skills and have the ability to work accurately with attention to detail. Essential Criteria

Shop Supervisor

The Role: This role is all about helping to make a difference through retail. As part of the Northern Ireland Hospice team, you’ll play a key role in driving sales, managing stock, and ensuring the smooth day to day running of our shop. This is a practical, hands-on retail role involving the regular handling and preparation of donated goods, including frequent lifting, carrying, sorting and steaming of clothing as part of day to day shop operations. You’ll help keep the shop looking its best, make sure donations are well-presented, and provide a warm, welcoming experience for customers and donors alike. Accuracy in cash handling and completing routine admin tasks will also be part of your day to day work. Part of this role involves working with and supporting volunteers and helping to recruit, train, and motivate a great team who share a passion for our cause. You’ll contribute to a positive, community focused atmosphere where everyone enjoys making a difference together. Flexibility is important, as you may occasionally lend a hand in nearby shops or take part in local events and promotions that help raise funds for the Hospice’s vital work. Duties and Responsibilities: Sales and Stock: • Strive to exceed sales targets for Donated Goods and other products, employing effective sales strategies. • Ensure the proper sorting, dating, pricing, and preparation of donated goods, always prioritising product safety and quality. • Responsible for maintaining and refreshing garments and footwear to ensure they are presented in pristine condition. • Build and maintain reliable sources of stock by actively networking with colleagues, the community, customers, and volunteers. • Execute routine stock control procedures, including timely culling, as needed by the Warehouse or Retail office. Administration: • Adhere to cash handling procedures, promptly depositing generated cash at the bank to minimise the risk of loss. • Complete all relevant administration tasks, including daily banking, within agreed timescales. • Ensure the shop's physical and operational security, implementing necessary measures. • Contribute to the recruitment and selection of shop volunteers. • Provide effective training to volunteers, ensuring they are well-equipped for their roles. General: • Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces. • Deliver exceptional customer service to all stakeholders. • Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors. • Promote a positive and teamwork-oriented culture within the Retail Department. • Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered). • Ensure adherence to opening/closing routines and agreed-upon operating hours. • Comply with all NI Hospice policies and procedures. • Actively contribute to the planning and execution of special events and promotions to leverage local opportunities. • Continuously engage in personal training and development through daily management communication and annual reviews. • Support Northern Ireland Hospice activities within the area when appropriate. This Job Description is not meant to be definitive and may be amended to meet the changing needs of Northern Ireland Hospice. ESSENTIAL CRITERIA Retail experience to include stock control, rotation, and merchandising. Have good numeracy, literacy, and basic IT skills. The following will be tested at interview: • Good organisational skills with the ability to use initiative. • Strong team working abilities with the ability to motivate others. • Awareness of the Charity Shop sector, with sufficient experience of working or shopping within it to identify multiple product brands and values. • Flexible and willing to work across various Hospice shops subject to business needs.

Community Clerical Officer, Lisburn Team

Post: Community Clerical Officer Location: Community Team – Down Lisburn Team, Unit 231 House of Vic-Ryn, 1 Rathdown Road, Lisburn, BT28 2RE Contract: Permanent Part-Time - 20 hours per week Work Pattern : Monday to Friday, 9am – 1pm Salary: Band 3 - £24,975 - £26,598 per annum pro rata Role To provide an effective and efficient clerical and administrative support service to community services. For further information please refer to the Job Description and Specification below. If you have any queries, please contact a member of the People & Development Team on 02890 781836. The closing date for applications is Friday 17th April 2026 at 4pm (we recommend that applications are submitted at least 15 minutes prior to the closing time to ensure technical difficulties are not encountered). For guidance on how to apply using our online application platform GetGot, or troubleshooting any potential issues, please refer to the following link: GetGot FAQ's Please note all correspondence will be sent to the email address provided on your application form. Please ensure to check your 'junk/spam' folder as due to personal email security settings, emails can sometimes appear here. Any email correspondence will come from an email address ending in @nihospice.org. “We are an equal opportunities employer, and we welcome applications from all suitably qualified persons”

Support Assistant, Days

The Cedar Foundation is seeking to recruit the following staff member: Support Assistant - Days (Part time & Full time) Job Ref: 26-073-SA-JW-WEB Job Role: Support Assistant (Days) Location: 1 Johnston Way, Lisburn, BT28 2XE Salary:  £13.68 per hour Hours:  24 hour & 36 hour contracts available, 7-day cover  Support Assistants are required to work flexibly and be available to work unsociable hours and public holidays on a rotational basis The Service: Johnston Way is an Intensive Support Service in North Lisburn which provides a person-centred approach to service users with learning disabilities, autism, and complex needs. We work in partnership with Woven Housing Association and Southeastern Health and Social Care Trust to provide support to individuals living in their own home. Johnston Way consists of two bungalows designed to accommodate eight individuals. Each consists of communal living areas, kitchen areas and en suite bedrooms. There is also an enclosed garden area. The Service operates under the Positive Behaviour Support (PBS) Framework and provides care and support on a 24-hour basis. The Role: The role of Support Assistant requires a team approach at all times with effective working relationships for the benefit of the service user. To assist service users with activities of daily living and facilitate inclusion of service users in a broad range of activities. To support service users with identified personal care and support needs. Support Assistants are required to work flexibly and be available to work unsociable hours and public holidays on a rotational basis. Benefits Essential Criteria A minimum of 6 months caring experience (paid employment or personal caring responsibilities). Effective verbal and written communication to include numeracy skills. Working knowledge of the needs of people with learning disabilities.  Demonstratable understanding and knowledge on behaviours that challenge. Apply Online : https://cedar-foundation.getgotjobs.co.uk/home ​​​​​​​ Closing Date : Friday, 17th April 2026 at 10:00 am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER #nijobs

HR Officer

Salary: £28,770 pro rata and pension 4% of salary. Holidays: 25 days per annum plus 11 statutory days (increasing by 1 day per year of service up to a max of 41 days). Increase is effective from the 1st April each year, once a full year of service has been completed. HR Manager 303 Ormeau Road, Belfast Part Time: 30 hours per week. Working hours may include occasional evenings or weekends. JOB DESCRIPTION ROLE OVERVIEW Reporting to the HR Manager, the HR Officer will be responsible for a team who provide an efficient HR and administration service. They will manage recruitment exercises, absence management, and personnel filing processes. Responsibilities are varied but will involve coordinating daily work tasks for the HR Admin team, improving processes, and team development. This role works closely with other areas of MACS, in particular Payroll and Employee Relations, to answer queries, provide guidance on MACS policies, and raise any potential issues in line with the relevant procedures. A sound HR knowledge base is essential, and team management skills are key to this role to motivate and develop high engagement across the HR Admin team. This Job Description demonstrates the job role, duties, and responsibilities in: Human Resources • Audit and maintain information and filing systems, including HARK HR platform and digital personnel files. • Comply with GDPR/Employment Law legislation regarding record keeping and document storage. • Lead and co-ordinate all recruitment-related activities for each stage of the process, ensuring these are executed in line with relevant legislation, MACS policy, and equality of opportunity. • Ensure all pre-employment checks - including criminal record checks - are carried out fully, in a timely manner, and within statutory compliance. • Ensure all relevant staff are NISCC registered and that they renew their membership annually. • Support Managers to complete induction and probation processes efficiently and effectively in line with MACS P&P. • Facilitate HR inductions with new employees, including issuing of terms and conditions of employment. • Maintain employee records and ensure information is communicated to Payroll. • Maintain the absence recording system, including annual leave records and administration of sickness absence processes. • Assist in preparation of statutory reports in a timely and accurate manner. • Support your manager to produce statistics for quarterly and annual HR Reports. • Support your manager to facilitate HR Shared Learning meetings with the leadership team. • Support your manager in managing the Health and Culture Group and development of the annual work plan. • Assist your manager with updating human resource policies and procedures. • Assist with employee relations issues such as grievance, discipline, and other performance-related processes. • Co-ordinate Learning and Development activities at an organisational level to ensure core learning demands are met. • Facilitate the evaluation of training courses through various means including the use of questionnaires, focus groups, and discussions with colleagues. • To update the relevant areas of MACS Staff Portal (Intranet). • Promote equality and diversity as part of the culture of MACS. Office Management • Lead the administration team to maintain a welcoming atmosphere and culture in MACS office to all young people, professionals, and visitors, contributing to the overall positive experience and reputation of the organisation. • Manage and support the administration team to ensure effective systems and processes. • Assist your manager to develop and implement new administrative systems when needed. • Ensure effective communication systems throughout the organisation. • Design and implement office policies. • Manage the office Credit Card and ensure monthly return to finance team. • Ensure office efficiency by overseeing office systems, layout, equipment, and inventory levels. • Lead office meetings to review the work environment for all staff in 303 office. Line Management • Carry out monthly formal supervisions with each staff member. • Lead weekly team catch up meetings. • Managing team performance as and when necessary. • Promoting staff learning and development within your team. • Coach, mentor, and delegate responsibility to staff as appropriate. • Lead, support, and work with other members of the team on day to day priorities to ensure efficient delivery of services. IT Systems • Assist in the management of MACS organisational Information Security and IT Systems. • Liaise with MACS external IT provider to manage the maintenance of ICT equipment, facilities, and systems including mobile phones, landlines, laptops, and software. Other Duties • Attend monthly supervision with your manager. • Undertake any other duties to ensure the effective running of the organisation. PERSONAL REQUIREMENTS • The ability to plan and prioritise workload • Excellent communication skills • High level of attention to detail and accuracy • Good interpersonal and team working skills with a flexible and adaptable attitude to work • Able to be a self-starter with the ability to use initiative • To demonstrate effective leadership skills • The ability to understand and work in accordance with MACS ethos and values base • The ability to communicate effectively to a wide range of people, particularly young people and stakeholders • The ability to accept direction and supervision • The ability to maintain a comprehensive and up to date written record of work undertaken • To have the commitment to undertake relevant training • To work as a team member and assist in developing and shaping the Service to meet Young People’s needs and strategic objectives • Good time keeping skills • To represent MACS in a professional manner • To work on own initiative and make decisions in a responsible and accountable manner • To be resilient and compassionate in a challenging environment CRITERIA 1 • Recognised professional Human Resources qualification at a minimum of Level 3 AND • 1 year’s Human Resource experience in a similar position OR • 2 years’ Human Resources experience in a similar position CRITERIA 2 • 1 year’s experience of supervising staff or leading a team CRITERIA 3 • 1 year’s experience of supervising staff or leading a team CRITERIA 4 • Computer literate with experience of using a variety of software, in particular Microsoft packages, HARK, or other HR software CRITERIA 5 • To work within the ethos, culture, and values of MACS • Can be resilient and compassionate in a challenging environment

Temporary Counterassistant

We currently have an excellent opportunity for a Part Time Counter Assistant to join our Fountain Hill branch in Antrim for approximately 9-12 months to cover a period of Maternity Leave. Working 16 hours per week, from 9.00am to 6.00pm Monday, and 11.00am to 8.00pm Wednesday. Additional hours may be required from time to time and applicants must be fully flexible to work according to the rota. Working as part of a team duties can include; sales of over the counter medicines, providing customers with information on symptoms and products, prescription receipt and collection, date checking, and the ordering, receiving and storing of pharmaceutical stock. Applicants must have excellent communication skills and have the ability to work accurately with attention to detail​​​​​​​. Essential Criteria

Customer Services Administrator