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Sort by: relevance | dateMedical Secretary
Job Purpose The Grade IV Medical Secretary will provide an exceptional and comprehensive administration support service within the Cancer Directorate. The post holder will ensure all duties and responsibilities are delivered to the required operational standards, in line with the Mater Capability Framework. The post holder may be required from time to time to work across different locations within the directorate, and will be expected to provide cover for colleagues during periods of absence. We reserve the right to close this competition early if we receive high volume of applications. For all informal queries, please contact Pamela David, Administration Team Manager at PamelaDavid@mater.ie
MDT & Patient Pathway Coordinator
Job Purpose: Purpose of the Position The post holder will work as a Patient Pathway and MDT coordinator within the organization. They will work with all members of the multi-disciplinary team to ensure that diagnosed patients are actively managed through the service pathway from point of referral, through triage highlighting any potential delays and onwards to MDT, ensuring that all national and local time to assessment and time to treatment targets are met. The post holder will be responsible for the management of the multi-disciplinary team (MDT) meetings, ensuring the meetings run effectively and are well-structured, including preparing agendas, recording attendances, ensuring required information is available, collecting data and recording agreed outcomes with the Clinical team. Active participation with the on-going establishment, development and improvement of MDTs which will expand and develop accordingly, as per service requirements. We reserve the right to close this competition if we receive higher volume of applications. For all informal queries please contact Pamela David, Administartion Team Manager at PamelaDavid@mater.ie
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Team Member
Costa Coffee requires a Team Member for our store in Kikenny RP who is fully flexible throughout the week. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Information Officer
Salary: €20,507 per year Overview of Role The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage delivery of local and national events (COTY, National Carers Week, Respite weekends, Training & Education). The Information Officer (IO) will work with the Support Manager Carlow Kilkenny. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals and signposting to external organisations etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. Organisational Relationships Reports to: Support Manager Carlow Kilkenny Direct reports: N/A External liaison: Family carers, community and voluntary providers, statutory providers including the HSE, members of the public. Main Responsibilities The Information Officer will have responsibility for the following: Family Carer Supports • Respond to carer queries and provide information/signposting to Family Carers Ireland (FCI) resources available for carers including but not limited to; Membership, the website, online training & education and other community-based supports and services. • Work collaboratively in supporting the Support Manager in organising clinics, appointments, facilities etc • Conduct Carer Star conversations with carers in line with the carer engagement process and refer to Support Manager as appropriate. • Conduct welcome calls to family carers in a timely and effective manner. • Respond calmly and appropriately to carers in line with training provided. • Support the development and updating of the local community-supports directory. Reporting • Maintain records in accordance with GDPR of contacts with family carers, engagements with staff and other records required by the organisation as set out in organisational policies, procedures and guidelines. This includes proficient use of the CRM. • Adhere to all internal procedures in spending and controlling the Organisation’s funds. • Follow all organisation policies and procedures with respect to reporting and engaging in the investigation of any safeguarding issues, Children First compliance requirements or complaints. • Proactively collate data and information to inform KPIs, business plans and the annual report and externally where applicable. Fundraising • Engage with the organisation, promotion, and delivery of fundraising activities and events. • Liaise with fundraising partners, sponsors and donors. Administrative Duties • Perform administrative duties and provide support to your Support Manager; this may include typing, photocopying, filing and contacting people via phone, email or text. • Manage incoming and outgoing post. • Create and maintain files in line with policies and procedures. • Enter data related to KPIs onto agreed spreadsheets. • Process applications for POBAL Alarms if applicable. • Comply with all internal processes for the processing of invoices and work closely with the Finance department to ensure accuracy of same. • Ensure purchasing is in line with the Organisation’s policies and procedures. • Complete other administrative duties as required. Systems and Databases • Enter data onto the Organisation’s CRM/Excel/Jotform and other platforms as required in line with policies and procedures. • Set up online appointments and manage bookings for carer education programmes, support groups etc. • Use the Organisation’s finance system to generate POs and other IT systems as required. Teamwork • Operate in good faith, honesty, respect, trust and kindness. • Contribute to the development and functioning of the Organisation by working collaboratively with colleagues as required. • Work with colleagues to engage in reflective practice and case review; sharing expertise and knowledge. Performance Management • Carry out your position and responsibilities in line with the Organisation’s values, policies, procedures and processes. • Undertake all reasonable work instructions in a timely and professional manner. • Actively participate in training and performance management initiatives. • Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives. • Manage time effectively to deliver on tasks assigned. • Practice self-care and open communication. • Attend team meetings and events as required. Policies & Procedures • Adhere to the Organisation’s policies and procedures and agreed quality systems. • Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out roles and responsibilities as detailed. Other Duties • Undertake other duties as may be required and assigned by the Organisation from time totime. Qualifications, Skills & Experience The following qualifications, skills and experience are required for this role: • Minimum Leaving cert (or equivalent) and pursued further studies in Office Administration or IT. • At least 2 years’ experience working in a busy office environment. • Experience of working remotely with excellent broadband. • The ability to prioritise tasks and work within a dynamic environment. • Excellent IT Skills- mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom, MS Teams. • Flexibility in attitude and approach to the job and a willingness to help others. • A reflective approach to their work and a willingness to learn and desire to implement a culture of continuous improvement. • A strong work ethic with excellent attention to detail. • Effective time management skills and organisation skills with the ability to manage multiple activities and keep stakeholders informed. • Excellent communication skills and the ability to establish rapport with a diverse range of people. • Effective time management skills and organisation skills with the ability to manage multiple activities and keep stakeholders informed • The ability to work autonomously and within a team. • Fluency in English (written and verbal). • Have experience working in a highly confidential environment. • Fundraising experience desirable. • Full drivers licence with access to own car. First Year Deliverables As agreed with line manager.
Information Officer
Salary: €20,507 per year Overview of Role The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage delivery of local and national events (COTY, National Carers Week, Respite weekends, Training & Education). The Information Officer (IO) will work with the Support Manager Carlow Kilkenny. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals and signposting to external organisations etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. Organisational Relationships Reports to: Support Manager Carlow Kilkenny Direct reports: N/A External liaison: Family carers, community and voluntary providers, statutory providers including the HSE, members of the public. Main Responsibilities The Information Officer will have responsibility for the following: Family Carer Supports • Respond to carer queries and provide information/signposting to Family Carers Ireland (FCI) resources available for carers including but not limited to; Membership, the website, online training & education and other community-based supports and services. • Work collaboratively in supporting the Support Manager in organising clinics, appointments, facilities etc • Conduct Carer Star conversations with carers in line with the carer engagement process and refer to Support Manager as appropriate. • Conduct welcome calls to family carers in a timely and effective manner. • Respond calmly and appropriately to carers in line with training provided. • Support the development and updating of the local community-supports directory. Reporting • Maintain records in accordance with GDPR of contacts with family carers, engagements with staff and other records required by the organisation as set out in organisational policies, procedures and guidelines. This includes proficient use of the CRM. • Adhere to all internal procedures in spending and controlling the Organisation’s funds. • Follow all organisation policies and procedures with respect to reporting and engaging in the investigation of any safeguarding issues, Children First compliance requirements or complaints. • Proactively collate data and information to inform KPIs, business plans and the annual report and externally where applicable. Fundraising • Engage with the organisation, promotion, and delivery of fundraising activities and events. • Liaise with fundraising partners, sponsors and donors. Administrative Duties • Perform administrative duties and provide support to your Support Manager; this may include typing, photocopying, filing and contacting people via phone, email or text. • Manage incoming and outgoing post. • Create and maintain files in line with policies and procedures. • Enter data related to KPIs onto agreed spreadsheets. • Process applications for POBAL Alarms if applicable. • Comply with all internal processes for the processing of invoices and work closely with the Finance department to ensure accuracy of same. • Ensure purchasing is in line with the Organisation’s policies and procedures. • Complete other administrative duties as required. Systems and Databases • Enter data onto the Organisation’s CRM/Excel/Jotform and other platforms as required in line with policies and procedures. • Set up online appointments and manage bookings for carer education programmes, support groups etc. • Use the Organisation’s finance system to generate POs and other IT systems as required. Teamwork • Operate in good faith, honesty, respect, trust and kindness. • Contribute to the development and functioning of the Organisation by working collaboratively with colleagues as required. • Work with colleagues to engage in reflective practice and case review; sharing expertise and knowledge. Performance Management • Carry out your position and responsibilities in line with the Organisation’s values, policies, procedures and processes. • Undertake all reasonable work instructions in a timely and professional manner. • Actively participate in training and performance management initiatives. • Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives. • Manage time effectively to deliver on tasks assigned. • Practice self-care and open communication. • Attend team meetings and events as required. Policies & Procedures • Adhere to the Organisation’s policies and procedures and agreed quality systems. • Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out roles and responsibilities as detailed. Other Duties • Undertake other duties as may be required and assigned by the Organisation from time totime. Qualifications, Skills & Experience The following qualifications, skills and experience are required for this role: • Minimum Leaving cert (or equivalent) and pursued further studies in Office Administration or IT. • At least 2 years’ experience working in a busy office environment. • Experience of working remotely with excellent broadband. • The ability to prioritise tasks and work within a dynamic environment. • Excellent IT Skills- mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom, MS Teams. • Flexibility in attitude and approach to the job and a willingness to help others. • A reflective approach to their work and a willingness to learn and desire to implement a culture of continuous improvement. • A strong work ethic with excellent attention to detail. • Effective time management skills and organisation skills with the ability to manage multiple activities and keep stakeholders informed. • Excellent communication skills and the ability to establish rapport with a diverse range of people. • Effective time management skills and organisation skills with the ability to manage multiple activities and keep stakeholders informed • The ability to work autonomously and within a team. • Fluency in English (written and verbal). • Have experience working in a highly confidential environment. • Fundraising experience desirable. • Full drivers licence with access to own car. First Year Deliverables As agreed with line manager.
Information Officer
The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage delivery of local and national events (COTY, National Carers Week, Respite weekends, Training & Education). The Information Officer (IO) will work with the Support Manager Kildare and West Wicklow. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals and signposting to external organisations etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. Organisational Relationships Reports to: Support Manager Kildare and West Wicklow Direct reports: N/A External liaison: Family carers, community and voluntary providers, statutory providers including the HSE, members of the public. Main Responsibilities The Information Officer will have responsibility for the following: Family Carer Supports Respond to carer queries and provide information/signposting to Family Carers Ireland (FCI) resources available for carers including but not limited to; Membership, the website, online training & education and other community-based supports and services. Work collaboratively in supporting the Support Manager in organising clinics, appointments, facilities etc. Conduct Carer Star conversations with carers in line with the carer engagement process and refer to Support Manager as appropriate. Conduct welcome calls to family carers in a timely and effective manner. Respond calmly and appropriately to carers in line with training provided. Support the development and updating of the local community-supports directory. Reporting Maintain records in accordance with GDPR of contacts with family carers, engagements with staff and other records required by the organisation as set out in organisational policies, procedures and guidelines. This includes proficient use of the CRM. Adhere to all internal procedures in spending and controlling the Organisation’s funds. Follow all organisation policies and procedures with respect to reporting and engaging in the investigation of any safeguarding issues, Children First compliance requirements or complaints. Proactively collate data and information to inform KPIs, business plans and the annual report and externally where applicable. Fundraising Engage with the organisation, promotion, and delivery of fundraising activities and events. Liaise with fundraising partners, sponsors and donors. Administrative Duties Perform administrative duties and provide support to your Support Manager; this may include typing, photocopying, filing and contacting people via phone, email or text. Manage incoming and outgoing post. Create and maintain files in line with policies and procedures. Enter data related to KPIs onto agreed spreadsheets. Process applications for POBAL Alarms if applicable. Comply with all internal processes for the processing of invoices and work closely with the Finance department to ensure accuracy of same. Ensure purchasing is in line with the Organisation’s policies and procedures. Complete other administrative duties as required. Systems and Databases Enter data onto the Organisation’s CRM / Excel / Jotform and other platforms as required in line with policies and procedures. Set up online appointments and manage bookings for carer education programmes, support groups etc. Use the Organisation’s finance system to generate POs and other IT systems as required. Teamwork Operate in good faith, honesty, respect, trust and kindness. Contribute to the development and functioning of the Organisation by working collaboratively with colleagues as required. Work with colleagues to engage in reflective practice and case review; sharing expertise and knowledge. Performance Management Carry out your position and responsibilities in line with the Organisation’s values, policies, procedures and processes. Undertake all reasonable work instructions in a timely and professional manner. Actively participate in training and performance management initiatives. Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives. Manage time effectively to deliver on tasks assigned. Practice self-care and open communication. Attend team meetings and events as required. Policies & Procedures Adhere to the Organisation’s policies and procedures and agreed quality systems. Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out roles and responsibilities as detailed. Other Duties Undertake other duties as may be required and assigned by the Organisation from time to time. Qualifications, Skills & Experience Minimum Leaving Certificate (or equivalent) and pursued further studies in Office Administration or IT. At least 2 years’ experience working in a busy office environment. Experience of working remotely with excellent broadband. Ability to prioritise tasks and work within a dynamic environment. Excellent IT Skills, mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom and MS Teams. Flexibility in attitude and approach to the job and willingness to help others. Reflective approach to work with willingness to learn and desire to implement a culture of continuous improvement. Strong work ethic with excellent attention to detail. Effective time management and organisational skills with ability to manage multiple activities and keep stakeholders informed. Excellent communication skills and ability to establish rapport with a diverse range of people. Ability to work autonomously and within a team. Fluency in English (written and verbal). Experience working in a highly confidential environment. Fundraising experience desirable. Full driving licence with access to own car. First Year Deliverables As agreed with line manager.
Information Officer
The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage delivery of local and national events (COTY, National Carers Week, Respite weekends, Training & Education). The Information Officer (IO) will work with the Support Manager Kildare and West Wicklow. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals and signposting to external organisations etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. Organisational Relationships Reports to: Support Manager Kildare and West Wicklow Direct reports: N/A External liaison: Family carers, community and voluntary providers, statutory providers including the HSE, members of the public. Main Responsibilities The Information Officer will have responsibility for the following: Family Carer Supports Respond to carer queries and provide information/signposting to Family Carers Ireland (FCI) resources available for carers including but not limited to; Membership, the website, online training & education and other community-based supports and services. Work collaboratively in supporting the Support Manager in organising clinics, appointments, facilities etc. Conduct Carer Star conversations with carers in line with the carer engagement process and refer to Support Manager as appropriate. Conduct welcome calls to family carers in a timely and effective manner. Respond calmly and appropriately to carers in line with training provided. Support the development and updating of the local community-supports directory. Reporting Maintain records in accordance with GDPR of contacts with family carers, engagements with staff and other records required by the organisation as set out in organisational policies, procedures and guidelines. This includes proficient use of the CRM. Adhere to all internal procedures in spending and controlling the Organisation’s funds. Follow all organisation policies and procedures with respect to reporting and engaging in the investigation of any safeguarding issues, Children First compliance requirements or complaints. Proactively collate data and information to inform KPIs, business plans and the annual report and externally where applicable. Fundraising Engage with the organisation, promotion, and delivery of fundraising activities and events. Liaise with fundraising partners, sponsors and donors. Administrative Duties Perform administrative duties and provide support to your Support Manager; this may include typing, photocopying, filing and contacting people via phone, email or text. Manage incoming and outgoing post. Create and maintain files in line with policies and procedures. Enter data related to KPIs onto agreed spreadsheets. Process applications for POBAL Alarms if applicable. Comply with all internal processes for the processing of invoices and work closely with the Finance department to ensure accuracy of same. Ensure purchasing is in line with the Organisation’s policies and procedures. Complete other administrative duties as required. Systems and Databases Enter data onto the Organisation’s CRM / Excel / Jotform and other platforms as required in line with policies and procedures. Set up online appointments and manage bookings for carer education programmes, support groups etc. Use the Organisation’s finance system to generate POs and other IT systems as required. Teamwork Operate in good faith, honesty, respect, trust and kindness. Contribute to the development and functioning of the Organisation by working collaboratively with colleagues as required. Work with colleagues to engage in reflective practice and case review; sharing expertise and knowledge. Performance Management Carry out your position and responsibilities in line with the Organisation’s values, policies, procedures and processes. Undertake all reasonable work instructions in a timely and professional manner. Actively participate in training and performance management initiatives. Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives. Manage time effectively to deliver on tasks assigned. Practice self-care and open communication. Attend team meetings and events as required. Policies & Procedures Adhere to the Organisation’s policies and procedures and agreed quality systems. Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out roles and responsibilities as detailed. Other Duties Undertake other duties as may be required and assigned by the Organisation from time to time. Qualifications, Skills & Experience Minimum Leaving Certificate (or equivalent) and pursued further studies in Office Administration or IT. At least 2 years’ experience working in a busy office environment. Experience of working remotely with excellent broadband. Ability to prioritise tasks and work within a dynamic environment. Excellent IT Skills, mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom and MS Teams. Flexibility in attitude and approach to the job and willingness to help others. Reflective approach to work with willingness to learn and desire to implement a culture of continuous improvement. Strong work ethic with excellent attention to detail. Effective time management and organisational skills with ability to manage multiple activities and keep stakeholders informed. Excellent communication skills and ability to establish rapport with a diverse range of people. Ability to work autonomously and within a team. Fluency in English (written and verbal). Experience working in a highly confidential environment. Fundraising experience desirable. Full driving licence with access to own car. First Year Deliverables As agreed with line manager.
Information Officer
Responsible to: Reporting to the Development Manager on a day-to-day basis. Purpose of the job: The provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Main Duties: The direct delivery of information, advice and advocacy services as determined by the Board of Directors and in line with the Citizens Information Board guidelines for the provision of Citizens Information Services. The delivery of outreach services through Citizens Information Services and other outlets as required. Follow up work arising from information and/or advocacy sessions with clients. Assisting the Development Manager in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information Board Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources. To co-operate with other service providers in the area and more generally, both statutory and voluntary, in the development of information and advocacy provision and on joint-initiatives from time to time. Operation of query management, advocacy case management and data collection/statistical analysis systems. Operation of systems for monitoring and evaluation of the service. Undertaking publicity and promotional initiatives appropriate to the development of the service. Assisting in any research and/or social policy initiatives appropriate to the development of the service. Identifying and feeding back to the Citizens Information Board, issues that have social policy implications. Representing the CIS at conferences etc. as decided by the Board or Development Manager. Such duties (including administrative duties) as may be assigned from time to time by the Development Manager. Minimum Education Qualifications and Attainments: Educated to Leaving Certificate standard, or equivalent, with a minimum of one year’s experience of working in an information, advice, or advocacy setting. or Less formal academic qualifications with a minimum of three years’ experience of working in an information, advice, or advocacy setting. Essential Knowledge and Experience: An understanding of the issues around the provision of, and access to information, advice and advocacy services. Working knowledge and understanding of how the social welfare, health and income tax systems operate in general and a working knowledge of at least one of the following subject areas: employment, housing, immigration, consumer rights, education. Excellent organisational, administrative and IT skills. Desirable Skills, Abilities and Experience: Demonstrated ability to absorb, analyse and evaluate information from a variety of sources. Strong communication skills, both orally and in writing. Have previous experience in the information or voluntary sector. Proven ability to represent, negotiate and communicate on a client’s behalf. Ability to work on own initiative and as a member of a team, working effectively within the support and supervision structures operated by the CIS. Ability to interpret and implement organisational policy. Successful Candidate will be: Committed to the provision of free, confidential, impartial, local and independent information, advice and advocacy services. Have an understanding and knowledge of the range of information, advice and advocacy services provided by the Citizens Information Services supported by the Citizens Information Board and knowledge of volunteering, with reference in particular to the distinctive characteristics of an organisation which provides a service to the public through the agency of trained volunteer personnel. Be open to work unsocial hours as may be required from time to time and willing to attend evening and occasional weekends. Time Off In Lieu (TOIL) arrangements apply in all such circumstances. This is a permanent position, subject to satisfactory completion of a six-month probationary period. The period of probation may be extended at the discretion of the Development Manager / Regional Manager. The successful candidate will be available to work 17.5 hours per week (part time). There may be a requirement to work evenings from time to time. Salary Scale: Range of €34,672, €37,201, €39,755, €41,656, €43,497, €45,977, €47,781, €49,599 (max), €51,251 (LSI1), €52,900 (LSI2). Salaries pro-rata for part-time work. Incremental Credit: It is expected that all new entrants to North Munster CIS will be appointed at point one of the salary scale. However, North Munster CIS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into North Munster CIS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension: A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution; 5% of salary, Employer contribution; 7% of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age (currently 66). Annual Leave: Calculated on a pro rata basis for part year service as follows: 23 days 24 days (upon completion of 2 years’ service) 25 days (upon completion of 5 years’ service) Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
Development Manager
Responsible to: The Regional Manager of South Connacht Citizens Information Service (CIS) Purpose of the job: To be responsible for the management and development of service delivery within a specified service-area of the South Connacht Citizens Information Service region, and to contribute to the development, leadership and management of the service as part of the Regional Management Team. Main Duties: Be responsible for the development and delivery of service of the assigned service-area, in line with the company’s strategy, action plan and the Citizens Information Board guidelines for the provision of Citizens Information Services. To contribute to the development and implementation of a regional strategy for the provision of quality information, advice, and advocacy services. Management of Service Delivery Manage and develop the provision of information and advice services within the service area. Manage and develop the provision of advocacy services within the service-area, with the support and assistance of the Advocacy Support Worker and other approved advocacy supports. Identify, manage and promote outreach services and other information-related activities within the service-area, in line with the company’s regional strategy and available resources. Leadership, Management and Team Development Lead, manage and motivate a team of paid and unpaid staff (including volunteers and scheme workers, in conjunction with relevant stakeholders) within the service-area in the effective provision of Information, advice and advocacy services. Responsible for identifying ongoing training, development and support needs of staff and address these through local, regional, and national training provisions. Actively participate within the regional performance management development system (PMDS) process, ensuring that this process is implemented with all paid staff reporting directly to this position. Quality Control Responsible for the implementation of approved quality-control mechanisms to ensure accuracy and consistency of information and advice provision within the service-area. Manage and actively monitor the accurate and timely electronic recording of CIS outputs in line with relevant data recording and case management requirements. Contribute to the development and operation of systems for monitoring and evaluating outputs of the CIS region within relevant guidelines, and responsibility for managing the implementation of same within the service-area. Ensure compliance with data protection legislation and instil good practice among staff in this regard. Highlight issues of concern regarding accessibility to CIS services to the Regional Manager. Implement referral pathways both inter and cross-regionally to support client access to appropriate level of service provision. Support the coordination of referrals to other services and collaborate with other CIB funded services to support clients. Administration Responsible for the effective management of recording and reporting on information, advice, and advocacy activity within the service-area, including the reporting of social policy issues to the Citizens Information Board. Responsible for planning, managing and delivering timely and relevant service reports as required. Manage service-area / project budgets as assigned by the Regional Manager from time to time. Ensure the implementation of the provided financial system within national and regional financial control and budgetary guidelines. Attend meetings and provide annual and other reports / submissions as required. HR Ensure compliance with employment legislation and with agreed HR policies and procedures as provided for within the CIS Staff Handbook. Maintain service-area HR files and provide HR reports to the Regional Manager. Responsible for managing / supporting the recruitment of paid staff as agreed with the Regional Manager and in line with the company’s regional staffing strategy and CIS HR policies and procedures. Promoting CIS Undertake publicity and research initiatives appropriate to the development of the service at the service-area level within CIB Financial Controls and procurement requirements. Contribute to and support regional publicity and research initiatives in conjunction with the Regional Management Team. Contribute to and support the development and implementation of a regional communications strategy in conjunction with Regional Management Team. Contribute to and support the development and implementation of an outreach strategy in conjunction with Regional Management Team. Develop, manage and consolidate effective relationships with key stakeholders both locally and regionally, and undertake outreach and other service related activities, as required. Contributing to CIS Regional and National Development Work collaboratively as part of the Regional Management Team to implement the organisation’s Strategic Plan. Contribute towards the development of policy and strategy at a national level in conjunction with the CIS Regional Manager. Support the Regional Manager on projects, innovations and developments within the organisation, and in the strategic planning for the service. Facilities Management Oversee the effective maintenance and management of CIC premises in the specified service-area. Act as key liaison for all ICT issues and developments in the specified service-area in liaison with CIB IT Support and the Regional Manager. Where appropriate, identify new premises opportunities, relocation or renovation projects and make recommendations to the Regional Manager for progressing such initiatives. Project manage approved projects in consultation with the Regional Manager and other approved project partners. Health and Safety Ensure the regional health and safety plan is implemented within the service-area and follow all reporting guidelines regarding incidents/accidents at work. Participate in health and safety teams and initiatives within the region. Other Responsibilities The Development Manager will also be required to perform other duties, appropriate to the role, from time to time. Be open to working unsocial hours as may be required from time to time and willingness to attend evening and occasional weekend events. (Time Off In Lieu arrangements apply in all such circumstances). PERSON SPECIFICATION Essential Qualifications A relevant 3rd level qualification (social sciences, humanities, law, HR, management - Level 8 on the NFQ framework) AND Minimum of 3 years’ experience in a managerial role in a similar environment. OR Less formal qualifications will be considered if candidates can demonstrate significant managerial experience (minimum 5 years) in a similar work environment. Desirable Qualifications Management qualification Information/Advice/Advocacy qualification Essential knowledge and experience Significant experience in managing and/or delivering a complex service as relevant to this role (minimum 3 years). Operational experience in managing and delivering change in a complex environment, as relevant to this role. Experience of managing a team. Extensive knowledge of rights, entitlements and social policy issues relevant to CIS. Excellent interpersonal and communication skills. Excellent standard of written English, report writing and evaluation skills. Excellent IT and service data/case management software skills. Experience of and commitment to capacity building among staff and organisations. Strong leadership skills with a track record of innovation and implementing organisational improvements. High degree of personal integrity. Knowledge of and experience in coaching, mentoring and/or staff training. Ability to monitor and evaluate quality of service outputs and outcomes. Experience of managing and motivating others and supervising professional practice. A deep understanding of the needs of people with disabilities, of marginalised groups, persons in vulnerable situations, and the barriers experienced in accessing services. Excellent judgment, with flexibility and problem solving abilities. Experience in oral presentations and public speaking. Knowledge and understanding of Data Protection obligations Desirable skills, abilities and experience Knowledge of community development. Experience in project management. Experience in delivering information, advice and advocacy, including representative advocacy services to the public and collaborative practice with other agencies. Flexibility of approach and innovative thinking towards project/strategic work. Networking skills. Experience in facilities management. Experience in health and safety management. Core and special aptitudes, and skills Effective interpersonal and communication skills. Ability to work as part of a management structure. Management and delivery of results. Leadership and management skills. Analysis and decision-making skills. Administration/ organisational and IT skills. This is a temporary, part-time position, subject to satisfactory completion of a six-month probationary period. The period of probation may be extended at the discretion of the Regional Manager. The successful candidate will be available to work 17.5 hours per week. There may be a requirement to work evenings from time-to-time. Salary: Scale range of €51,249, €52,897, €54,547, €56,197, €56,819, €58,499, €61,648, €63,078, €64,812, €66,361 (max), €67,295 (LSI1), €68,228 (LSI2). Salaries calculated on a pro-rata basis for part-time staff. Incremental Credit: It is expected, that all new entrants to South Connacht CIS will be appointed at point one of the salary scale. However, South Connacht CIS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into South Connacht CIS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution; Minimum 5% of salary, Employer contribution; 7% of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age (currently 66). Annual Leave: Calculated on a pro rata basis for part year service as follows: 25 days 26 days (after 2 years’ service) 27 days (after 5 years’ service) Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
