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Salary Range: €17,617.60 per annum; paid monthly Purpose of the Role To provide support and assist the Manager in the operation of Vincent’s shops in a manner which reflects SVP’s high retail standards and maintains the professionalism and profile of the Society in all areas of operation. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principal Accountabilities The role holder will be responsible for: Business Development • Effective resourcing (staff, volunteers, and stock). • Engage with shop customers to encourage volunteer recruitment. • Sustain substantial donations. • Replenish donation bags with SVP-branded bags and thank-you cards. • Review daily shop operations. • Ensure compliance with Shop Policies and Procedures Folder. • Recommend changes to improve customer care, retail standards, financial control, health and safety, and staffing. • Maximise financial contribution. • Price garments for maximum yield based on guidelines. • Deliver outstanding customer experience on every visit. • Minimise in-store costs (e.g., waste, utilities). Customer Service • Promote sales through a service culture. • Build two-way relationships with regular customers. • Gather feedback via surveys, focus groups, and events. • Promote thank-you cards and loyalty cards. • Enforce a consistent “meet and greet” policy. • Encourage regular self-assessment. • Use Vincent’s retail checklist to assess atmosphere, displays, and after-sales service. • Maintain shop cleanliness and order. • Manage customer complaints. • Investigate and attempt resolution where possible. • Refer unresolved complaints to the Regional Retail Manager. Team Satisfaction • Foster a positive work environment. • Ensure all staff and volunteers are free from intimidation, harassment, or discrimination. • Provide work aligned with individuals' skills and motivations. Compliance • Cash handling and reporting. • Complete the Cash Reporting Sheet daily. • Policy adherence. • Follow all SVP and Retail policies and procedures (provided in the shop’s folder). • Raise compliance concerns to the Regional Retail Manager. • Health and safety compliance. • Promote and ensure adherence to health and safety best practices and legislation. • Cash and stock control. • Address non-compliance through agreed action plans. • Report non-compliance immediately to the Regional Manager. • Operational risk reassessment. • Reevaluate risks in response to economic, legal, or procedural changes. • Collaborate with management or relevant departments to address issues. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Acceptance of the dynamic of a complex, national, membership organisation and an understanding of how this both contributes to and constrains the work. • Influencing others not under direct authority. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training or meetings at another location. As much notice as is reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break, within one week. The Society is committed to the Right to Disconnect Code of Practice, which applies to all employees regardless of where they work (office, service, home, or other remote locations) or their working pattern (core, shift, or flexible hours). Education, Experience, Knowledge and Skills Required Qualifications • Job holder should ideally be educated to Leaving Certificate standard. Experience • At least 2 years’ retail experience, ideally some of which has been gained in the community or voluntary sector. Knowledge • Knowledge of the Society and its mission and values. • Commercial awareness. Skills • Experience of working in a customer-facing environment; motivated, with excellent customer care skills, confident communication, and a passion for helping people. • Excellent organisational skills. • A positive outlook with resilience and persistence in the face of barriers and setbacks. • Ability to display empathy, patience, and a well-developed sense of humour. • A keen eye for visual merchandising and display. • Self-motivated with pride and satisfaction in own work. • Outgoing and energetic; able to work independently and as part of a wider team. • Excellent numerical skills. • Willingness to work flexibly and provide cover for the Shop Manager when required. Personal Attributes • Honest and trustworthy. • Respectful. • Flexible.
Treasurer Support Officer
Principal Accountabilities The role holder will be responsible for: Remote Support for Conference Treasurers • Support Conference Treasurers in their day-to-day use of the Online Treasurer Book. • Provide assistance via email, telephone, and other remote support tools as required. • Address queries relating to accounting, governance, policies and procedures, and technology issues. • Escalate matters to stakeholders or other members of the organisation when necessary for advice or action. Face-to-Face Support • Provide drop-in clinics for Conferences at selected regional locations on predetermined dates. • Deliver periodic refresher training sessions for Conferences across the Region. • Be available to assist members visiting the office in person. Training for New Treasurers • Provide induction training for new Treasurers taking on Treasurer duties and record delivery of same. • Deliver training to Conferences transitioning from manual to the computerised financial system. • Facilitate group training sessions where possible for efficiency and peer learning. • Manage and maintain the Region’s training equipment and materials. Support to Area Presidents and Treasurers • Build and maintain strong working relationships with Area Presidents and Treasurers. • Collaborate with Areas to ensure timely and accurate data entry into the Online Treasurer Book. • Provide regular and proactive updates and information to Area Treasurers. Reporting and Communication • Prepare and deliver regular reports to stakeholders on system usage and emerging trends. • Share training schedules, updates, and helpful tips with members throughout the year. • Provide monthly, quarterly, and annual information to the Region and Areas as required. Data Quality Assurance • Monitor and review financial data to ensure accuracy and consistency throughout the year. • Use system-generated reports to identify and address data issues or training needs. • Liaise with Conferences to resolve discrepancies and improve overall data quality. Procedural Change Management • Communicate and guide Treasurers through any changes or updates to financial procedures. • Identify gaps or inconsistencies in procedures at Conference level and escalate them to appropriate stakeholders. • Report back to Conferences on actions taken or procedural updates. System Improvements • Collaborate with Online Treasurer Support personnel nationwide to identify system improvements. • Test new features or updates and provide feedback to improve functionality. • Work collectively to develop solutions for potential system issues. Annual Returns Process • Support Conference Treasurers in completing and submitting their Annual Financial Returns. • Review and ensure the quality and accuracy of Annual Returns during the main reporting period (December to April). • Liaise with Conferences and auditors to address queries and provide guidance. • Work with volunteers assisting in the Annual Returns process. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Ensuring confidentiality at all times. • Ensuring a friendly and supportive atmosphere at all times. Other Information In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break, within one week. Education, Experience, Knowledge and Skills Required Qualifications • Qualification ideally in accounts, bookkeeping, or a relevant field (essential). Experience • Experience in office administration. • Experience in delivering and supporting training. • Bookkeeping or accounting experience. • Proficiency in IT systems (Outlook, Excel, Word, PowerPoint, database administration, etc.) required. • Experience in the charity sector advantageous. • Experience of providing training to system end-users (essential). • Experience using financial systems advantageous. • Experience in a customer support role (both face-to-face and via email/telephone) (essential). Knowledge and Skills • Knowledge of one or more finance systems advantageous. • Understanding of the Charity Act desirable. • Knowledge and appreciation of the Society, its ethos, mission, and values. • Strong administration skills. • Strong IT skills. • Ability to work on own initiative. • Ability to work as part of a team (essential). • Excellent numerical skills. • Excellent problem-solving skills. • Excellent organisational skills. • Excellent communication skills (written, verbal, and listening), with the ability to communicate across all levels of the organisation and with stakeholders. • Excellent interpersonal skills with the ability to establish and maintain strong working relationships across different functions and locations. Personal Attributes • Honest and trustworthy. • Respectful. • Flexible. • Demonstrates sound work ethics. • Maintains confidentiality.
Supervisor
Working Pattern: 20 hours per week Hourly Rate: £13.70 per hour Do you enjoy leading a team and helping others grow? Are you motivated by delivering great customer experiences and making a real difference in people's wellbeing? At Holland & Barrett, our Retail Supervisors play a key role in inspiring colleagues, driving performance, and ensuring every customer leaves feeling better than when they arrived. What you'll do:
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience; Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Team Member
Summary SHIFTS YOU ARE APPLYING FOR: 10.50hrs p/w; Thu 09:00 - 17:15; Sat 15:00 - 18:00 Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Team Member
Summary SHIFTS YOU ARE APPLYING FOR: 12.25hrs p/w; Mon 10:30 - 15:00; Wed 11:45 - 15:30; Thu 11:30 - 15:30 Working as part of a fast-paced store team, your top priority will be to efficiently process our products so that they are available to customers as quickly as possible. When you’re needed to work on the salesfloor, your outstanding customer service skills will shine through. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Delivery Team Member you will have perfect stock available for our customers by: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Team Member
Summary SHIFTS YOU ARE APPLYING FOR: 7.50hrs p/w; Sun 12:30 - 16:30; Fri 09:45 - 13:15 Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Team Member (Delivery)
Summary SHIFTS YOU ARE APPLYING FOR: 8.25hrs p/w; Thu 17:30 - 21:00; Fri 10:00 - 15:00 Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Team Member (Delivery)
Summary SHIFTS YOU ARE APPLYING FOR: 13.25hrs p/w; Tue 11:45 - 16:30; Wed 09:00 - 13:00; Thu 11:30 - 16:30 Working as part of a fast-paced store team, your top priority will be to efficiently process our products so that they are available to customers as quickly as possible. When you’re needed to work on the salesfloor, your outstanding customer service skills will shine through. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Delivery Team Member you will have perfect stock available for our customers by: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Team Member (Delivery)
Summary Working as part of a fast-paced store team, your top priority will be to efficiently process our products so that they are available to customers as quickly as possible. When you’re needed to work on the salesfloor, your outstanding customer service skills will shine through. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Delivery Team Member you will have perfect stock available for our customers by: Conditions apply to all benefits. These benefits are discretionary and subject to change. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
