Clerical Officer jobs
Sort by: relevance | dateSICAP Project Officer
SICAP Project Officer (Part-time, Fixed-Term Contract) Location: Meath Partnership’s Head Offices, located at Units J K, Kells Business Park, Cavan Road, Kells, County Meath. Meath Partnership is committed to ensuring a satisfactory work-life balance for its employees. As such, hybrid-working and flexi-time arrangements will apply to this position. The Position Meath Partnership is seeking a dynamic professional to join our Social Inclusion and Community Activation Programme (SICAP) team as a Project Officer, supporting individuals aged 16-25 from SICAP target groups to access and progress through education, training, lifelong learning and employment opportunities. This role aims to reduce barriers to education and employment by providing tailored, participant-centred support that builds confidence, soft skills and vocational skills. Through one to one support and group based interventions, the Project Officer will support participants to identify educational and employment goals, navigate available education and training pathways and progress towards personal, educational and social outcomes. The role includes engagement with hard to reach individuals and the promotion of inclusive, community-based learning opportunities. This role is central to the delivery of targeted SICAP supports under Goal 2, which focuses on supporting disadvantaged individuals, children and families to progress their formal education and participate in lifelong learning, to progress into employment or self-employment and to improve their soft skills and wellbeing. Working through an interagency and community-led approach, this post requires excellent interpersonal skills and a flexible, solutions focused attitude. Key Accountabilities Reporting to the Social Inclusion Manager, the SICAP Project Officer will be responsible for: 1. Individual Mentoring and Progression Support Terms of Employment One part time, fixed term position is available, working 22.5 hours (3 days) per week. The role will require some evening and occasional weekend work. A full driving licence and access to own transport is essential due to the outreach services associated with the position. This pos may be subject to Garda Vetting in line with Meath Partnerships policy. Duration This is a one year fixed term contract. Any extension to the contract of employment will be subject to the availability of funding and the continuation of SICAP programme services. Location Successful candidates will be based in Meath Partnership’s Head Offices, located at Units J K, Kells Business Park, Cavan Road, Kells, County Meath. Meath Partnership is committed to ensuring a satisfactory work-life balance for its employees. As such, hybrid-working and flexi-time arrangements will apply to this position. Salary This post is aligned to the Project Officer salary scale. The starting salary range for this appointment is €38,500.00 - €47,350.14 pro rata per annum (Points 1-8). Appointment will normally be made at Point 1 of the scale. Placement above Point 1 may be considered, in accordance with the Organisation’s Salary Scales Policy and having regard to directly relevant experience, specialist skills and qualifications. Leave The annual leave entitlement is twenty (20) days per annum, pro-rata for shorter periods. Entitlement to leave for Public Holidays is in accordance with the terms of the Organisation of Working Time Act 1997. Meath Partnership closes for five (5) days at Christmas; this time is additional to the annual leave entitlement detailed above. Closing Date The closing date for applications is 5pm on Friday 29 May 2025. Late applications will not be considered. Application Process To apply, please submit the following to info@meathpartnership.ie: A brief cover letter including personal statement demonstrating how you meet the above-mentioned requirements for the position (no more than 500 words) which must communicate your relevant experience A curriculum vitae summarising your qualifications and work experience to date. Applications should be clearly marked “ SICAP Project Officer ”. Applicants will be shortlisted on the basis of information provided in their application. Meath Partnership is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds and encourage these individuals to bring their experiences and perspectives to Meath Partnership. All information will be held in line with Meath Partnerships GDPR policies.
Post Office Administrator
Main purpose of the role: Ensure the post office operates efficiently and effectively at all times and ensures cash is secured and balances correctly. The ideal candidate will have/be: Experience in a similar position is an advantage Minimum 1 years€,, experience in a cash handling role Excellent numerical skills Excellent communication skills Main duties: Oversee and ensure the smooth running of the post office Maintain all security measures, ensuring all valuables (cash, coupons etc.) are kept secure Maintain confidentiality at all times Reconcile daily cash in line with post office procedures Conduct daily safe counts Complete over and under reports daily
Administrative Officer
Overview of the Role The Administration Officer (Grade IV) provides professional administrative and clerical support within the Services Department, ensuring the efficient operation of governance, compliance, and reporting systems. The role supports the Administration Manager in delivering high-quality administration across the organisation and, as directed, provides assistance to the Director of Services, Assistant Directors of Services (ADOS), and the Chief Executive Officer (CEO). The post-holder is responsible for maintaining accurate records, preparing documentation, coordinating meetings, and assisting with communication across the department. The role requires excellent attention to detail, strong organisational skills, and the ability to handle confidential information with discretion. Key Areas of Responsibility 1. Administrative & Clerical Support • Provide day-to-day administrative assistance to the Administration Manager and, as directed, to the Director of Services, ADOS, and CEO. • Draft, format, and proof correspondence, reports, minutes, and presentations to a professional standard. • Maintain accurate and up-to-date files, registers, and databases (electronic and hard copy). • Process incoming and outgoing correspondence and ensure appropriate filing and follow-up. 2. Governance, Compliance & Record-Keeping • Assist in maintaining governance and compliance documentation, including registers, policies, and reporting templates. • Maintain and update administrative records to support compliance requirements, including the accurate logging, filing, and retrieval of documentation related to incidents, safeguarding, audits, and risk management. • Ensure records are consistently organised, up to date, and readily available for reporting, inspection, and governance purposes in line with organisational procedures and data protection standards. • Support the collation of materials for HIQA inspections, HSE reviews, and other external or internal audits. 3. Meeting & Event Support • Provide administrative support for management and departmental meetings, including scheduling, preparing agendas and meeting packs, and recording minutes. • Track and log agreed actions, ensuring follow-up is documented and filed. • Support the organisation of training sessions, workshops, and internal/external events, including venue, equipment, and documentation preparation. 4. Communication & Stakeholder Liaison • Act as a first point of contact for administrative queries within the Services Department. • Respond to or redirect telephone calls, emails, and enquiries promptly and professionally. • Liaise with staff, families, service users, and external agencies in a courteous and professional manner. • Support the preparation of correspondence and communication for the Director of Services, ADOS, and CEO, as delegated by the Administration Manager. 5. Operational & Service Support • Assist with compiling and presenting statistical data, reports, and dashboards for management and governance purposes. • Support HR-related administration by collating and forwarding departmental documentation (e.g. induction paperwork, leave forms, medical certificates, and Garda vetting paperwork) to the HR Department for processing, while maintaining local administrative records in line with organisational policy, confidentiality, and GDPR. • Provide support with finance-related administrative tasks including invoice processing, petty cash documentation, and expense claims as directed. • Contribute to the effective use of IT and records management systems, supporting digitalisation and efficient filing processes. 6. Team Contribution • Work collaboratively with the Administration Manager and colleagues to ensure seamless service delivery. • Provide cover for administrative colleagues during periods of absence or high workload. • Participate in continuous improvement initiatives to strengthen administration systems and processes. • Engage in training and development opportunities to enhance skills and contribute to personal and professional growth. Qualifications & Experience Required Essential Criteria: • Relevant qualification in business administration, office management, or equivalent experience. • Minimum of 2 years’ experience in a busy administrative or clerical support role. • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and confidence using databases and online systems. • Strong written, numerical, and verbal communication skills. • Proven organisational and time-management abilities, with the capacity to prioritise tasks and meet deadlines. • Understanding of confidentiality, GDPR, and professional standards in record-keeping. Desirable Criteria: • Experience in health, social care, or other regulated service environments. • Familiarity with HIQA, HSE, or New Directions compliance processes. • Experience providing administrative support for governance structures such as meetings, policies, and audits. Key Competencies for the Role • Attention to Detail & Accuracy – Consistently ensures high standards in data entry, document preparation, and record-keeping. • Confidentiality & Professionalism – Handles sensitive information with discretion and integrity. • Communication & Interpersonal Skills – Professional, respectful, and clear in interactions with colleagues, management, and external stakeholders. • Organisation & Time Management – Capable of managing multiple tasks, prioritising effectively, and meeting deadlines. • IT & Systems Proficiency – Confident in using digital tools, databases, and reporting systems. • Teamwork & Flexibility – Works collaboratively, provides support to colleagues, and adapts to changing organisational needs. Additional Information The post-holder must uphold the highest standards of confidentiality, integrity, and professionalism at all times. Flexibility and adaptability are essential to meet the evolving needs of the Services Department and the wider organisation. This job description does not contain an exhaustive list of duties. Additional responsibilities may be required and will be reviewed periodically in line with service needs.
Administration & Facilities Officer
Location Naas, Co. Kildare While IAASA operates flexible working, this role will require daily attendance at the Naas office Salary Scale €15,802, €16,672, €16,894, €17,326, €17,962, €18,597, €19,233, €19,695, €20,219, €20,828, €21,257, €21,860, €22,459, €23,393 (max), LSI 1: €24,128, LSI 2: €24,767 Overview of Post IAASA’s corporate services unit (CSU) provides all internal support services to the Authority, including finance, HR, ICT, facilities management, and administration, together with company secretarial functions. The Administration & Facilities Officer (part-time) provides administrative support to these functions. Principal Duties and Responsibilities Reporting to the Corporate Services Manager, the Administration & Facilities Officer (part-time) will be responsible for providing administrative support across CSU. The principal duties and responsibilities of the role include the following: • Logging and distributing all correspondence received by IAASA. • Arranging meetings, both in-house and at external locations. • Maintaining administrative logs and registers, including Excel logs, post logs, and training registers. • Providing administrative support for recruitment-related activities and general HR administrative tasks as required. • Monitoring levels of stationery and ICT consumables, and reordering when necessary. • Acting as point of contact for suppliers and facilities service providers. • Undertaking low-value procurements, such as booking meeting rooms and ordering consumable items. • Providing administrative support to the Corporate Services Manager and the Company Secretary. • Providing cover for travel requests in the absence of the Finance & Travel Officer. • Undertaking other duties as assigned from time to time. This outline is indicative only and duties may be amended at the discretion of the Head of Corporate Services or the Chief Executive. The person Essential requirements The successful candidate will have at least one year’s experience in a similar role, or a post-leaving certificate qualification in a relevant area. They will demonstrate knowledge of Microsoft Office applications, mainly Outlook, Word and Excel. Experience in the public sector, while not essential, will be an advantage. Annual Leave The annual leave allowance is as applicable to a clerical officer in the civil service, currently 11 days, rising over time to 13 days. This is in addition to statutory public holidays and Good Friday. Superannuation The successful candidate will be a member of the Single Public Service Pension Scheme. The SPSPS is a Defined Benefit scheme. Scheme membership, contributions and benefits are in accordance with terms set down by the Minister for Public Expenditure, NDP Delivery & Reform, and are dependent on personal circumstances on recruitment. Existing public servants may be eligible for membership of IAASA’s Superannuation Schemes. Other Terms of Employment Public Service Status: IAASA is a state body established in 2006 and carries out its functions under the provisions of the Companies Act 2014. As such, its employees are public servants. Location: IAASA’s offices are in Naas Co. Kildare. While IAASA operates flexible working, this role will require daily attendance at the office in Naas. Probation The appointment will be subject to a six-month probationary period. 6 How to Apply To apply, please submit a CV and a brief covering letter setting out how you meet the requirements above to careers@iaasa.ie. Applications are accepted by email only which should include ‘Administration & Facilities Officer, Corporate Services’ in the subject line. Applications will be acknowledged within two working days. Closing date: 12:00 noon on Friday 29 May. Late applications will not be considered. Please note that canvassing will result in disqualification from the recruitment process. Selection process The selection process will include the following elements: • Depending on the number of applications received, IAASA may shortlist candidates based solely on the application material submitted • Shortlisted candidates will be invited for interview on 9 June in Naas • An assessment exercise may also form part of the process IAASA hopes to form a panel of suitably qualified candidates for future similar vacancies which will be kept in place for two years. Interviews will be capability-based, assessed against the Clerical Officer Capability Framework and will be expected to demonstrate their capability in: • Building Future Readiness • Evidence Informed Delivery • Communicating and Collaborating Further information Further information about IAASA and its activities can be obtained at www.iaasa.ie. Persons interested in having a confide
Payroll Officer
MAIN DUTIES • Manage end to end payroll processing on Sage Payroll for all group companies which include both fortnightly and monthly pay frequencies. • Prepare payroll inputs using time and attendance system for hours worked, sickness and annual leave. • Carry out pension automatic enrolment checks during each payroll, complete 3 yearly re-declaration to The Pension Regulator, reconcile pension payments to financial records. • Managing all HMRC and pension filings, payments and submissions by required deadlines. • Reconciling company benefit in kind records including PSA calculation. • Maintain and update employee records. • Issuing of payslips to employees including historical if and when required • Deal with employee payroll queries efficiently and effectively. • Liaising with HMRC and pension providers for compliance and queries. • Posting of payroll data to financial systems with end of monthly reconciliations between both and preparation of year end reconciliation spreadsheet. • Complete year end tasks including issuing P60’s to staff. • Provide administrative support to include file management of both physical and computerized filing systems; photocopying, scanning and shredding documentation. • Production and maintenance of excel spreadsheets, word processing, power point presentations and adhoc payroll reporting duties as required. • As part of the Finance team ensure good housekeeping standards, safety and security standards. All OTC staff are expected to: • Maintain excellent working relationships with other staff and volunteers. • Ensure the delivery of BEET to all our customers and be committed to the Odyssey ethos and objectives. • Be committed to and work in accordance with our Safeguarding, Health & Safety, Equality and other established policies and procedures. • Be flexible undertake such other duties that may be required including occasionally working evenings, weekends and public holidays, if required. SELECTION CRITERIA Essential Criteria • 3 year’s current experience as a payroll officer processing UK payroll. • Use of Sage Payroll software. • Knowledge of HMRC and pensions filing and submission dates. • Understanding of current HMRC thresholds and rates • Computer literate, with excellent Excel skills. • Excellent organisational and communication skills gained in a payroll officer role. • Strong interpersonal skills to forge close working relationships both with staff and external bodies. • The ability to work accurately under pressure to achieve strict deadlines. • The ability to work as part of a team. • Willingness to work flexible hours, including occasionally working public holidays, weekends and evenings. Desirable Criteria • Experience in use of MS Office 365/Sharepoint • Processing various pay frequencies (monthly, fortnightly, weekly) • Knowledge of PSA system and calculations required. • Experience in use of a computerised accounts package • Knowledge of Time and Attendance Systems. Salary £30,000 - £32,000 per annum, dependent on qualifications and experience. COMPANY BENEFITS The Odyssey Group has a range of benefits which it offers to full and part time staff: • Free car parking. • 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop. • Complimentary tickets to Belfast Giants and friends and family access to W5. • Holidays commence at 31 days per year rising to 34 [prorata for part time staff.] • Company paid social events. • Contributory pension scheme, life assurance and paid sickness benefit. • A comprehensive health cash plan plus Winter Flu Vaccination Scheme.
Employer Liaison Officer
The College is seeking applications for a permanent part-time (18 hours per week) Employer Liaison Officer to work in our Springtown campus. The postholder will provide practical support to employers to encourage and sustain their engagement. CONTRACT INFORMATION Salary : Band 4 - £26,824 - £31,537 per annum pro rata Duration : Permanent Hours/Week : 18 Annual Leave : 23 days annual leave per annum pro rata Pension : NILGOSC Pension Scheme DISABILITY CONFIDENT EMPLOYER The College welcomes applications from applicants with a disability. Applicants with a disability are encouraged to visit the College website at https://www.accessable.co.uk/ which provides accessibility information on College facilities. SAFEGUARDING & EQUAL OPPORTUNITIES The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Under the provision of the Safeguarding Vulnerable Groups (NI) Order 2007 this post is deemed to be a regulated position and a check will be carried out against the Barred List for Children. The College is committed to equal opportunities and to selection on merit. It therefore welcomes applications from all sections of society in particular applicants from the Protestant Community. RESERVE LIST There is a possibility that a reserve list will be retained if more applicants are deemed suitable than posts exist. In the event the successful candidate fails to take up the post or if the post is vacated within 12 months of the appointment date, or if another vacancy arises within 12 months the post may be offered to the next person on the reserve list.
SLHW Senior Health Promotion & Improvement Officer
**Posts based in Sligo and Donegal** Location of Post Health Promotion & Improvement Department. There is currently 1 permanent whole-time vacancy available, base Sligo office, and 1 temporary higher appointment of 24 month duration, base Letterkenny office. A panel may be formed for HSE North West as a result of this campaign for Senior Health Promotion & Improvement Officer, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries Anne McAteer, Health Promotion & Improvement Manager, Health Service Executive, 1st Floor, St Conal’s Building, Letterkenny, Co. Donegal, F92 FW6Y. Anne.McAteer@hse.ie 087 6148812 for further information about the role. Details of Service Health promotion is the process of enabling people to increase control over the determinants of health and thereby improve their health and wellbeing. Health promotion aims to do this by building healthy public policy; creating supportive environments; strengthening community actions; developing personal skills and reorienting health services. Health promotion aims to improve the health and wellbeing of the general population and those populations at greatest risk of developing chronic disease. Senior Health Promotion & Improvement Officers act as enablers, negotiators, and advocates to build and leverage capacity within the HSE and with external stakeholders to ensure that the best use is made of all available resources to improve the health and wellbeing of the population. Health Promotion & Improvement staff provide knowledge, expertise, advice, and training on the application of evidence-based programmes across national policy priority areas. The work of Health Promotion and Improvement is focused on: Health Promotion & Improvement will deliver services, under the remit of the Department of Public Health, to the IHAs including community and acute setting. It has strong links and strategic input from National Health and Wellbeing Office. The work of Health Promotion and Improvement (HP&I) is defined and articulated through a range of government policy documents that have been translated into HSE Implementation Plans for delivery. Healthy Ireland (HI) Framework (2013) is the overarching policy document. Several policies and strategies have been published to progress specific priority areas including National Sexual Health Strategy, National HSE Mental Health Promotion Plan Stronger Together, National Physical Activity Plan, A Healthy Weight for Ireland - Obesity Policy and Action Plan, Tobacco Free Ireland, the National Substance Misuse Strategy, Wellbeing Policy Statement and Framework for Practice. Slaintecare sets out the need to develop community services ensuring integration of service across health and social care services. This involves a population health planning approach and Community Health Areas (CHAs) will be further developed providing these services to a population of 50,000 approx. The CHAs will also be complimented by community specialist teams (hubs) across a population of approximately 150,000 for those that have more complex needs. Through Enhanced Community Care and Slaintecare health promotion and improvement will be embedded at this level, delivering services to the population at community level in the region. The management of health conditions and population health and wellbeing are core components in the CHA/ Community Specialist Team Hub models to ensure that communities are supported to stay well by assisting individuals to live well and live healthier lifestyles. The reform programme will involve building the capacity for Health Promotion & and Improvement officers and delivering services to the population at community network level within the CHO. Each HSE Health Region is tasked with population specific planning, resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: · Integrated, locally planned and delivered · Easier to access and navigate · Available closer to home Health Regions are geographically-based units with clearly defined populations. They align community and hospital services within specific areas. The HSE will retain a strong but leaner central organisation, with more service provision developed at a local level. The HSE West North West Region will manage and deliver all public health and social care services in this region. Services in the Region HSE Services working within this region include: · Acute Hospitals · Primary care services · Community services · Disability services · Older Person Service’s · Health and social care professionals · Voluntary sector services Reporting Relationship The Senior Health Promotion & Improvement Officer will report to the Health Promotion & Improvement Manager (Grade VIII). Key Working Relationships The Senior HP&IO will work with a wide range of both external and internal stakeholders ensure the effective delivery of the National Health and Wellbeing Operational Plan, and the relevant Regional Operational Plans. In conjunction with the HP&I team build and support existing relationships with the community and not for profit sector to ensure policy priority targets and key performance indicators are achieved. Engage with and support HSE services including the Department of Public Health, community and acute services in the IHAs. External stakeholders include, Local Authorities, Local Sports Partnerships; Schools; Section 39 agencies; LCDCs; CYPSCs, Community and Voluntary sector, and academia. Purpose of the Post The Senior Health Promotion & Improvement Officer has responsibility for delivery of agreed programmes of work aligned to Health Promotion & Improvement strategic priorities, management of staff and financial resources and performance management of their local team in line with HSE policies. The Senior Health Promotion & Improvement Officer will be responsible for leading a local Health Promotion & Improvement function across the region to ensure the delivery of annual HSE National Service and Operational Plans in respect of Health Promotion and Improvement. These annual plans are informed by priorities set out in a range of government health and wellbeing policy and strategy documents that have been translated into HSE implementation plans. The Senior Health Promotion & Improvement Officer may also have specific responsibility for a given policy priority programme or strategic initiative within their region.
Administrative Officer
As a Section 39 organisation, KPFA operates its own pay scales. Annual increments are awarded up to the maximum point of the relevant scale. We are seeking a professional and highly organised Administration Officer (Grade IV) to provide quality administrative and clerical support within the Services Department. The successful candidate will support the effective operation of governance, compliance, and reporting systems while working closely with the Administration Manager and wider senior management team. Post: Administrative Officer Contract: Specified Purpose, Part-Time (35 hours per week) Location: Administration Building, The Old Monastery, Port Road, Killarney, Co Kerry Roster: Mon - Wed: 09:00 - 17:30 / Thurs: 09:00 - 17:00 / Fri: 09:00 - 13:00 *Rosters may be subject to change due to the operational requirements of the service* Summary of key duties and responsibilities: *In relation to offers of employment, evidence of relevant employment experience must be clearly detailed in your CV. Failure to provide this information, along with a satisfactorily completed verification of service form before an agreed start date, will result in placement at Point 1 of the applicable scale. Incremental credit will only be applied from the date correct documents are submitted.* Your CV must be written independently and accurately reflecting your own experience, skills, and competencies. The use of AI or automated tools to complete any part is not permitted. Canvassing Any attempt by candidates or others acting on their behalf, directly or indirectly, through written communication or any other means, to canvass or influence in the candidate's favour any staff member of Kerry Parents and Friends Association, or any individual involved in interviewing or evaluating applicants, will result in the candidate's automatic disqualification from the position. Employee Benefits: Sick Pay Scheme, Paid Maternity Leave, Flexible Working, Employee Assistance Programme, Pension Scheme, Parking (Site Dependent) Generous Annual Leave, Access to income continuance scheme, Discounted Health Insurance and Access to training. For informal queries, please contact Mary Cronin Administration Manager at 064-6632742 or by email to mary.cronin@kpfa.ie. Applicants are advised to carefully review the full advertisement and associated job description before submitting a comprehensive cover letter and CV by the closing date specified. (A panel may be formed from which future vacancies for Administrative Officer Services may be filled up to the 31st of December 2026) Kerry Parents and Friends Association is an equal opportunities employer
Information Officer
The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage delivery of local and national events (COTY, National Carers Week, Respite weekends, Training & Education). The Information Officer (IO) will work with the Support Manager Kildare and West Wicklow. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals and signposting to external organisations etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. Organisational Relationships Reports to: Support Manager Kildare and West Wicklow Direct reports: N/A External liaison: Family carers, community and voluntary providers, statutory providers including the HSE, members of the public. Main Responsibilities The Information Officer will have responsibility for the following: Family Carer Supports Respond to carer queries and provide information/signposting to Family Carers Ireland (FCI) resources available for carers including but not limited to; Membership, the website, online training & education and other community-based supports and services. Work collaboratively in supporting the Support Manager in organising clinics, appointments, facilities etc. Conduct Carer Star conversations with carers in line with the carer engagement process and refer to Support Manager as appropriate. Conduct welcome calls to family carers in a timely and effective manner. Respond calmly and appropriately to carers in line with training provided. Support the development and updating of the local community-supports directory. Reporting Maintain records in accordance with GDPR of contacts with family carers, engagements with staff and other records required by the organisation as set out in organisational policies, procedures and guidelines. This includes proficient use of the CRM. Adhere to all internal procedures in spending and controlling the Organisation’s funds. Follow all organisation policies and procedures with respect to reporting and engaging in the investigation of any safeguarding issues, Children First compliance requirements or complaints. Proactively collate data and information to inform KPIs, business plans and the annual report and externally where applicable. Fundraising Engage with the organisation, promotion, and delivery of fundraising activities and events. Liaise with fundraising partners, sponsors and donors. Administrative Duties Perform administrative duties and provide support to your Support Manager; this may include typing, photocopying, filing and contacting people via phone, email or text. Manage incoming and outgoing post. Create and maintain files in line with policies and procedures. Enter data related to KPIs onto agreed spreadsheets. Process applications for POBAL Alarms if applicable. Comply with all internal processes for the processing of invoices and work closely with the Finance department to ensure accuracy of same. Ensure purchasing is in line with the Organisation’s policies and procedures. Complete other administrative duties as required. Systems and Databases Enter data onto the Organisation’s CRM / Excel / Jotform and other platforms as required in line with policies and procedures. Set up online appointments and manage bookings for carer education programmes, support groups etc. Use the Organisation’s finance system to generate POs and other IT systems as required. Teamwork Operate in good faith, honesty, respect, trust and kindness. Contribute to the development and functioning of the Organisation by working collaboratively with colleagues as required. Work with colleagues to engage in reflective practice and case review; sharing expertise and knowledge. Performance Management Carry out your position and responsibilities in line with the Organisation’s values, policies, procedures and processes. Undertake all reasonable work instructions in a timely and professional manner. Actively participate in training and performance management initiatives. Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives. Manage time effectively to deliver on tasks assigned. Practice self-care and open communication. Attend team meetings and events as required. Policies & Procedures Adhere to the Organisation’s policies and procedures and agreed quality systems. Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out roles and responsibilities as detailed. Other Duties Undertake other duties as may be required and assigned by the Organisation from time to time. Qualifications, Skills & Experience Minimum Leaving Certificate (or equivalent) and pursued further studies in Office Administration or IT. At least 2 years’ experience working in a busy office environment. Experience of working remotely with excellent broadband. Ability to prioritise tasks and work within a dynamic environment. Excellent IT Skills, mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom and MS Teams. Flexibility in attitude and approach to the job and willingness to help others. Reflective approach to work with willingness to learn and desire to implement a culture of continuous improvement. Strong work ethic with excellent attention to detail. Effective time management and organisational skills with ability to manage multiple activities and keep stakeholders informed. Excellent communication skills and ability to establish rapport with a diverse range of people. Ability to work autonomously and within a team. Fluency in English (written and verbal). Experience working in a highly confidential environment. Fundraising experience desirable. Full driving licence with access to own car. First Year Deliverables As agreed with line manager.
Information Officer
The remit of the Carer Supports Community team is to deliver one to one support to family carers, alongside the design, development and implementation of group and community-based supports. This team will manage delivery of local and national events (COTY, National Carers Week, Respite weekends, Training & Education). The Information Officer (IO) will work with the Support Manager Kildare and West Wicklow. Their role will involve responding to queries from family carers using the Carers Star Conversation. The Information Officer will work with the Support Manager in the administration of carer supports including but not limited to scheduling of carer clinics, workshops, support groups, making internal referrals and signposting to external organisations etc. The Information Officer also provides support to their Network team as required, which will include supporting fundraising. The Information Officer will be expected to travel to local and national meetings on a regular basis. Organisational Relationships Reports to: Support Manager Kildare and West Wicklow Direct reports: N/A External liaison: Family carers, community and voluntary providers, statutory providers including the HSE, members of the public. Main Responsibilities The Information Officer will have responsibility for the following: Family Carer Supports Respond to carer queries and provide information/signposting to Family Carers Ireland (FCI) resources available for carers including but not limited to; Membership, the website, online training & education and other community-based supports and services. Work collaboratively in supporting the Support Manager in organising clinics, appointments, facilities etc. Conduct Carer Star conversations with carers in line with the carer engagement process and refer to Support Manager as appropriate. Conduct welcome calls to family carers in a timely and effective manner. Respond calmly and appropriately to carers in line with training provided. Support the development and updating of the local community-supports directory. Reporting Maintain records in accordance with GDPR of contacts with family carers, engagements with staff and other records required by the organisation as set out in organisational policies, procedures and guidelines. This includes proficient use of the CRM. Adhere to all internal procedures in spending and controlling the Organisation’s funds. Follow all organisation policies and procedures with respect to reporting and engaging in the investigation of any safeguarding issues, Children First compliance requirements or complaints. Proactively collate data and information to inform KPIs, business plans and the annual report and externally where applicable. Fundraising Engage with the organisation, promotion, and delivery of fundraising activities and events. Liaise with fundraising partners, sponsors and donors. Administrative Duties Perform administrative duties and provide support to your Support Manager; this may include typing, photocopying, filing and contacting people via phone, email or text. Manage incoming and outgoing post. Create and maintain files in line with policies and procedures. Enter data related to KPIs onto agreed spreadsheets. Process applications for POBAL Alarms if applicable. Comply with all internal processes for the processing of invoices and work closely with the Finance department to ensure accuracy of same. Ensure purchasing is in line with the Organisation’s policies and procedures. Complete other administrative duties as required. Systems and Databases Enter data onto the Organisation’s CRM / Excel / Jotform and other platforms as required in line with policies and procedures. Set up online appointments and manage bookings for carer education programmes, support groups etc. Use the Organisation’s finance system to generate POs and other IT systems as required. Teamwork Operate in good faith, honesty, respect, trust and kindness. Contribute to the development and functioning of the Organisation by working collaboratively with colleagues as required. Work with colleagues to engage in reflective practice and case review; sharing expertise and knowledge. Performance Management Carry out your position and responsibilities in line with the Organisation’s values, policies, procedures and processes. Undertake all reasonable work instructions in a timely and professional manner. Actively participate in training and performance management initiatives. Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives. Manage time effectively to deliver on tasks assigned. Practice self-care and open communication. Attend team meetings and events as required. Policies & Procedures Adhere to the Organisation’s policies and procedures and agreed quality systems. Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out roles and responsibilities as detailed. Other Duties Undertake other duties as may be required and assigned by the Organisation from time to time. Qualifications, Skills & Experience Minimum Leaving Certificate (or equivalent) and pursued further studies in Office Administration or IT. At least 2 years’ experience working in a busy office environment. Experience of working remotely with excellent broadband. Ability to prioritise tasks and work within a dynamic environment. Excellent IT Skills, mainly Microsoft 365, SharePoint, MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom and MS Teams. Flexibility in attitude and approach to the job and willingness to help others. Reflective approach to work with willingness to learn and desire to implement a culture of continuous improvement. Strong work ethic with excellent attention to detail. Effective time management and organisational skills with ability to manage multiple activities and keep stakeholders informed. Excellent communication skills and ability to establish rapport with a diverse range of people. Ability to work autonomously and within a team. Fluency in English (written and verbal). Experience working in a highly confidential environment. Fundraising experience desirable. Full driving licence with access to own car. First Year Deliverables As agreed with line manager.
