Jobs in Fermanagh
Sort by: relevance | dateControl Room Technician
Purpose of The Job The Control Room Technician will work with the CAE Mill Operations team to setup product runs and ensure that the correct volumes of each product are produced. They will also be responsible for the quality of the timber produced. The Control Room Technician will work in the control room monitoring many screens and solving production and quality issues that arise. They will work closely with the Mill Supervisor to ensure the smooth running of the shift. Key skills & Requirements Key competences Quality of Timber · Identify quality issues such as saw marks or snaking and address root cause of problem · Identify quality issues with incoming logs and report back to forestry team
Administrator
Purpose of The Job As part of the Energy office team, the role of the Balcas Energy Administrator will involve supporting the Customer Support Team Lead in managing customer relationships. This will include phone calls to and from customers, processing orders, dealing with customer queries and complaints as well as supporting the field sales team. The role will also entail administering the complete order-to-cash process for Balcas Energy customers – ensuring that all orders are managed effectively to meet agreed delivery dates and quantities. The role will also involve ensuring customer specific requirements such as reports and feedback etc are completed. The role will also consist of scheduling wood pellet deliveries to customers and ensuring that customer access, time windows, routing constraints and driver hours are taken into consideration. General administrative duties such as filing, recordkeeping and maintenance of data will also be required. There will also be a requirement to assist in other areas of the organisation when needed. Key skills & Requirements Key competencies · Excellent knowledge of Excel, email and word · Strong organisational and analytical skills · Excellent Customer Service skills · Excellent communication skills - both written and verbal · Excellent numerical skills · Hands on and flexible attitude · Ability to work under pressure and multi-tasking · Ability to make decisions under time and resource constraints – good time management · Must demonstrate respect and professionalism when interacting with others Desirable · Experience of working in Transport, Distribution, Freight, Logistics etc · Previous Scheduling experience · Good geographical knowledge of the UK and Ireland · 3rd level qualification, ideally in a business-related subject · Customer Care skills · Communication · Organisational skills · Problem solving · Decision making · Team work · Time management · Business understanding · Result focused · Continuing to learn · Planning and organising · Proactive Action Assignments: Key Responsibilities 1. Customer Support · Liaise with drivers with regards to deliveries and rescheduling failed deliveries to utilise stock in transit · Liaise with third party hauliers to ensure capacity requirements are met · Accurate communication of scheduling and delivery details to customers, hauliers and other third parties · Manage, report and investigation of failed deliveries and other transport issues 4. Sales Support · Support the external sales function and assist with marketing initiatives · Carry out effective telesales and mailshot activity as directed by the commercial team 5. Health and safety and environmental compliance · To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility · Proactively comply with all the Company’s Health and Safety rules, regulations, policies and procedures 6. Other Duties · Other duties as required by the business · Collaborate with other departments in the business
