Jobs in Fermanagh
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The Role: As part of the Northern Ireland Hospice Retail team, the postholder will play an important role in driving sales, managing stock, and supporting the successful day-to-day operation of the shop. This is a busy, hands-on retail position involving the regular handling and preparation of donated goods. The role includes frequent lifting, carrying, moving, sorting and steaming of clothing and other donated items, as well as periods of standing and moving around the shop throughout the day. Applicants should be comfortable carrying out these physical duties on a regular basis. Key responsibilities include maintaining high standards of shop presentation, ensuring donations are attractively displayed, and delivering a welcoming experience for customers and donors. The role also involves accurate cash handling and the completion of routine administrative tasks. Working alongside volunteers is an important aspect of the position, including supporting the recruitment, training, and motivation of a team committed to the Hospice’s mission. The role contributes to creating a positive, community-focused environment where staff and volunteers work together to make a meaningful impact. Flexibility is essential, as occasional support may be required in nearby shops, along with participation in local events and promotional activities that help raise funds for the Hospice’s vital services. Duties and Responsibilities: Sales and Stock: • Strive to exceed sales targets for Donated Goods and other products, employing effective sales strategies. • Ensure the proper sorting, dating, pricing, and preparation of donated goods, always prioritising product safety and quality. • Responsible for maintaining and refreshing garments and footwear to ensure they are presented in pristine condition. • Build and maintain reliable sources of stock by actively networking with colleagues, the community, customers, and volunteers. • Execute routine stock control procedures, including timely culling, as needed by the Warehouse or Retail office. Administration: • Adhere to cash handling procedures, promptly depositing generated cash at the bank to minimise the risk of loss. • Complete all relevant administration tasks, including daily banking, within agreed timescales. • Ensure the shop's physical and operational security, implementing necessary measures. • Contribute to the recruitment and selection of shop volunteers. • Provide effective training to volunteers, ensuring they are well-equipped for their roles. General: • Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces. • Deliver exceptional customer service to all stakeholders. • Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors. • Promote a positive and teamwork-oriented culture within the Retail Department. • Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered). • Ensure adherence to opening/closing routines and agreed-upon operating hours. • Comply with all NI Hospice policies and procedures. • Actively contribute to the planning and execution of special events and promotions to leverage local opportunities. • Continuously engage in personal training and development through daily management communication and annual reviews. • Support Northern Ireland Hospice activities within the area when appropriate. This Job Description is not meant to be definitive and may be amended to meet the changing needs of Northern Ireland Hospice. ESSENTIAL CRITERIA Job Specification Retail experience to include stock control, rotation, and merchandising. Have good numeracy, literacy, and basic IT skills. The Following will be tested at Interview. • Good organisational skills with the ability to use initiative. • Strong team working abilities with the ability to motivate others. • Awareness of the Charity Shop sector, with sufficient experience of working or shopping within it to identify multiple product brands and values. • Flexible and willing to work across various Hospice shops subject to business needs.
Shop Manager
Purpose of the Role: The post holder will be responsible for maximising net income earned from the Hospice shop and be accountable for the effective management of finances, staff, volunteers, stock, premises, and administration. They will deliver high standards of customer care and ensure that the image and reputation of the Northern Ireland Hospice is maintained. This is a practical, hands-on role involving the regular handling, sorting and preparation of donated goods, including frequent lifting, carrying and steaming of clothing as part of day-to-day shop operations. Duties and Responsibilities: Income Generation • Maximise sales of donated goods and seasonal merchandise, consistently achieving sales budgets/targets. • Implement efficient systems to sort, date, price, and prepare donated goods. Establish and maintain regular sources of stock through effective networking. • Organise and promote special events and promotions to capitalise on local opportunities and enhance the shop's visibility. • Drive gift aid sales conversion rates through new donor acquisitions and fostering repeat donations. • Uphold superior standards of shop presentation through meticulous merchandising and exemplary housekeeping practices. • Ensure cash handling procedures are followed, deposits are timely, and the EPOS till system is operated correctly. Management • Establish and maintain relationships with customers, community representatives, and volunteers to ensure a consistent flow of stock. • Act as a key-holder and liaison with relevant authorities maintaining the shop's physical and operational security. • Maintain high standards of cleanliness. Uphold safety standards and ensure compliance with fire and health regulations. • Organise special events and promotions to drive sales. • Ensure compliance with trading standards and health regulations. • Ensure adherence to opening/closing schedules. • Support neighbouring shops and Hospice activities as needed. Customer Service • To provide an excellent customer experience and to have a good overall knowledge of stock. • Manage complaints efficiently and effectively. People & Development • To be responsible for the daily management of the shop team, including performance reviews and absence management. • To effectively recruit, induct, manage, train, and develop paid staff and volunteers in the shop to agreed procedures and standards, ensuring necessary cover is maintained during the agreed opening times of the shop. • Identify training needs for the shop team. • Attend, where appropriate, training courses relevant to the development of the role. • Promote awareness of relevant training courses and development opportunities to others within the team. Administration • To complete all administration to required standards and deadlines. • To manage controllable costs, expenditure, and petty cash. • To ensure minimum losses of both stock and cash by following till and banking procedures. • To adhere to all Policies and Procedures including those relating to the Health & Safety of premises and team. • Embracing changes and development of new IT and operational procedures across the charity. • Ensuring sufficient shop cover through effective management of team resources e.g. rotas, holidays, and lieu time. General Responsibilities: • Provide courteous and respectful service in line with Hospice values. • Demonstrate commitment through regular attendance and task completion. • Familiarise with and comply with Hospice policies and procedures. • Uphold Hospice values and code of conduct in all interactions. Valuing Diversity and Equality All staff should carry out their duties in accordance with the principles of valuing diversity and equity of provision. It is the responsibility of all staff to support the Hospice vision by promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment and to manage, support or comply through the implementation of the Hospice’s Equal Opportunities Policy. This job description is neither definitive nor exhaustive and may be changed to meet the changing needs of Northern Ireland Hospice.
Team Leader/Supervisor
Join our Team! We are seeking a motivated hands on supervisor to become part of the team at Costa Coffee, Erneside Shopping Centre, Enniskillen, Northern Ireland.
