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Sort by: relevance | dateSenior Community Access Facilitator, Day Services
As a Section 39 organisation, KPFA operates its own pay scales. Annual increments are awarded up to the maximum point of the relevant scale. We are currently recruiting for the following position Post: Senior Community Access Facilitator Contract: Permanent, Part Time (24 hours per week) Location: Killarney Day Services 1 Roster: Mon, Tues, Wed: 08:30 - 17:00 *Please note, rosters may be subject to change due to the operational requirements of the service* If you are passionate about supporting people to pursue their interests, achieve their goals and live active, meaningful lives in their communities, we would like to hear from you. The Role: Kerry Parents & Friends Association is seeking a Senior Community Access Facilitator to provide day to day leadership within our Adult Disability Day Services. Reporting to the Centre Manager/Deputy Manager, the successful candidate will provide day to day leadership and guidance to staff, coordinate service delivery and support the achievement of individual outcomes. The role will also exercise delegated operational responsibility as required, while promoting New Directions, community inclusion and a Human Rights Based Approach. Key Responsibilities: Employee Benefits: Sick Pay Scheme, Paid Maternity Leave, Flexible Working, Employee Assistance Programme, Pension Scheme, Parking ( Site Dependent), Generous Annual Leave, Access to income continuance scheme, Discounted Health Insurance and Access to training. (A panel may be formed from which future vacancies for Killarney Day Services 1 may be filled up to the 31st of March 2027). *In relation to offers of employment, evidence of relevant employment experience must be clearly detailed in your CV. Failure to provide this information, along with a satisfactorily completed verification of service form before an agreed start date, will result in placement at Point 1 of the applicable scale. Incremental credit will only be applied from the date correct documents are submitted.* Your CV and application must be written independently and accurately reflecting your own experience, skills, and competencies. The use of AI or automated tools to complete any part is not permitted. Canvassing Any attempt by candidates or others acting on their behalf, directly or indirectly, through written communication or any other means, to canvass or influence in the candidate's favour any staff member of Kerry Parents and Friends Association, or any individual involved in interviewing or evaluating applicants, will result in the candidate's automatic disqualification from the position. Kerry Parents and Friends Association is an equal opportunities employer
Clinical Nurse Manager, Ailesbury Respite
ST. MICHAEL’S HOUSE Ailesbury Respite Clinical Nurse Manager 1 (CNM1) Full Time Permanent St. Michael's House is a community-based organisation committed to providing a quality person centred service and high standard of living to people with an intellectual disability in the greater Dublin area. St. Michael’s House is committed to providing individualised supports to people so that they can enjoy experiences, opportunities and lifestyles similar to their peers. Vacancy exists for full-time permanent Clinical Nurse Manager 1 (CNM1) role in Ailesbury Ailesbury is a community respite house in Dundrum providing support to 70 adults. No more than five individuals at a time are supported during their breaks to engage in community-based activities. Staff provide for a variety of nursing, social and emotional support needs. Applications are invited for this position from suitably qualified candidates. This role requires a strong ability to lead a team and to problem solve and work on own initiative. Essential Criteria-CNM1: · Have a RNID qualification and be presently registered and approved by the Nursing and Midwifery Board of Ireland (NMBI). Other Nursing disciplines with a minimum of 3 years Staff Nurse years experience in the area of intellectual disability may apply. · Have at least 3 years Staff Nurse experience in the area of intellectual disabilities · Have at least 6 months in the area of staff support, taking the lead in teams, resource management, and administration duties · Be knowledgeable of Health Act 2007 and have experience and understanding of HIQA Regulations (2013). · As a nurse manager within St Michaels House, be committed to the provision of a quality individualised service and to the principles of working in partnership with service users · Possess a working knowledge of the Safeguarding Policy. · Possess a strong commitment to the provision of a quality individualised person-centred service. · Be committed to working as part of a team. · Possess experience in key-working. Desirable Criteria: · Recognised management qualification desirable · Evidence of Continuous Professional Development Salary Scale: Successful candidates will be paid in line with the revised consolidated HSE Clinical Nurse Manager 1 Scale. (Point 1 57,780 - Point 8 €68,046) Benefits of working in St Michael's House · HSE Pay Scale (incremental*) · Premium Payments (Frontline staff) · Sick Pay Scheme · Paid Maternity Leave · Pension · Cycle to Work Scheme · Generous Annual Leave · Employee Assistance Programme · Training / CPD · Career Progression Closing date for receipt of applications is 5pm Friday 11th September 2026 To Apply: · A comprehensive CV, detailing education, skills, career history, experience. · A short cover letter/personal statement (i.e., no more than 2 pages) outlining why you wish to be considered for the post and where you believe your skills, experience and values meet the requirements of this position with St. Michael’s House. · Only candidates shortlisted for interview will be contacted. Please outline in your cover letter your suitability for the role considering the criteria in the above advert. Please ensure you submit a valid email with this application. Informal enquires to Fiona Madden, CNM2 fiona.madden@smh.ie Please note that interviews for these positions will be conducted using specifically developed competencies. St. Michael's House Services is an equal opportunities employer Candidates should note that canvassing will disqualify them.
Senior Psychologist - CDNT
ST. MICHAEL’S HOUSE Senior Grade Psychologist Coastal CDNT Permanent Full Time Post available (1.0 WTE). Part Time applicants may be considered. St. Michaels House currently have an exciting opportunity for Senior Psychologist to join us in providing services to children with complex needs arising from a disability and their families. The Children’s Disability Network Teams (CDNTs) provide a quality evidence-based service in line with Progressing Disability Services (PDS) principles including family-centred practice. This is an excellent opportunity for the successful candidate to be involved in clinical audit and research, and the establishment of evidence informed pathways for service delivery. They may incorporate service development initiatives including complex behaviour support. Line Management will be by the Children’s Disability Network Manager with clinical supervision provided by the Principal Psychologist. Candidates must have the following essential requirements: Job descriptions are available from the HR Department. Only candidates shortlisted for interview will be contacted, please include a valid email address on application. Closing date for receipt of applications is 18/09/2026 @12noon Interviews will take place on 29/09/2026. Candidates should make themselves available for this date. Candidates should note that canvassing will disqualify them. St. Michael’s House is an equal opportunities employer.
Maintenance / Facilities Engineer
Maintenance/facilities engineer Location: Charnwood, Loughborough Hours: 37.5 hours per week Monday to Friday with 10:00-16:00 core hours. Salary: Competitive Business Unit: Pharma Services Open To: Internal and External Applicants Ref No.: HRJOB11632 About the role Are you a multi-skilled engineer or similar professional looking to join a leading global biopharma company at the forefront of cutting-edge technology in R&D, diagnostic services, API manufacturing, formulation development, clinical trial supply services, and technologies? If so, we have an exciting opportunity for you. In this autonomous role, you will receive technical training and engage in preventative maintenance (PPMs) on specialised pharmaceutical machinery and site critical plant. Your responsibilities will include supervising and coordinating contractors, carrying out reactive maintenance, involvement with site engineering projects, coordinating with management, and ensuring all maintenance activities are properly documented to site and regulatory standards. This dynamic position is perfect for a multi-skilled engineer or time served apprentice ready to embark on a new career path offering potential for career progression and specialised training programs. You’ll be working within a supportive team of 6. Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group. Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac Essential Criteria Applicants must have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time, permanent employment in the UK Please review the job description attached for further information on job specific duties and desirable candidate criteria. To Apply : Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date : Thursday 17th September 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Clinical Nurse Manager
Avista is a person-centred, rights-based organisation that is dedicated to improving the lives of children and adults with disabilities. We provide a wide range of services including Day, Residential and Respite supports to both children and adults in various locations across Dublin, Limerick and North Tipperary. Avista is looking for candidates who are committed to supporting people with Intellectual Disabilities and their families, in a person-centred, community based, socially inclusive manner in accordance with our core values and ethos and underpinned by quality, best practice and research. . JOB ADVERTISEMENT APPLICATIONS ARE INVITED FOR THE FOLLOWING POSITION: CLINICAL NURSE MANAGER 2 ST. VINCENT’S CENTRE, LISNAGRY, LIMERICK PERMANENT FULL-TIME CONTRACT (37.5 Hours Per Week). Salary: €62,699- € 79,227* (lsi) *Salary subject to Relevant Public Sector Experience. REF:103303 Essential: · NMBI Registration. · Management Qualification- Possess a Recognised Management Qualification FETAC/QQI Level 6 or equivalent or to be completed within three months. · Have at least 5 years of post-registration nursing experience of which 3 must be within disability services. · Have previous experience at CNM1 level within the area of Intellectual Disability · Have completed mandatory training. · Proven managerial, organisational and interpersonal skills. · Have a detailed knowledge of the HIQA standards / regulations and Health Act 2007 and have the ability to maintain compliance with HIQA. · Have a detailed knowledge of rostering and managing the rostering arrangements and leave planning for staff. · Have a detailed knowledge of the role of the Person in Charge and the ability to complete same. · Have a detailed knowledge of rostering and managing the rostering arrangements and leave planning for staff. · Be a highly motivated individual with the ability to work on own initiative and the capacity to manage change. · Full Clean Irish Driving License for Manual Vehicles and access to own car. Applicants should possess Level 2 behavioural competencies of Avista competency framework Why work with us? Excellent Career Progression Opportunities. Comprehensive Pension Scheme Supportive and innovative working environment. Generous annual leave entitlement Paid Maternity Leave & Sick Pay scheme Bike to work Scheme Tax Saver Travel Scheme Please submit a Cover letter and CV as application via our website careers section at: https://www.rezoomo.com/company/avista/ Informal enquiries to Philip Myers, Service Manager, email: philip.myers@avistaclg.ie Closing date for receipt of applications 21 September 2026. Avista reserves the right to close the competition early should a sufficient number of applications be received. “A panel may be formed from which current and future Full Time, Part Time, Permanent or Temporary vacancies across Avista may be filled.” Avista is a public body and subject to Freedom of Information and Data Protection Requests. Avista is an equal opportunities employer.
Data Protection Officer
The Garda National Data Protection Office was established to assist the Data Protection Officer in all matters pertaining to Data Protection and following the introduction of the General Data Protection Regulation (GDPR) and the Law Enforcement Directive (LED), transposed through the Data Protection Act 2018, which placed significant additional compliance obligations on An Garda Síochána. Independence The Data Protection Officer is required to perform their functions independently. Article 38(3) of the GDPR and Section 88(4)(c) of the Data Protection Act 2018 provide that the data controller will ensure that the Data Protection Officer: Reports directly, in relation to his or her functions, to the highest level of management of the controller, Does not receive any instructions regarding the exercise of such functions, and Is involved in an appropriate and timely manner in all matters relating to the protection of personal data. Strategic Context Policing Security and Community Safety Act 2024 The commencement of the Policing, Security and Community Safety Act 2024 has introduced a new legislative framework for the delivery of policing and security services in Ireland by An Garda Síochána. Central to these is new oversight arrangements with the establishment of the Policing and Community Safety Authority (PCSA), Fiosrú, the Office of the Police Ombudsman, and the Garda Board. As An Garda Síochána moves forward in this new operating environment, it is essential for the organisation to maintain public trust and confidence, including in respect of how it manages personal and sensitive information. The role of the DPO and the Garda National Data Protection Office (GNDPO) in assisting the organisation to meet its compliance responsibilities under data protection, FOI and National Archives legislation is crucial to this objective. Role Overview As Principal Officer, the Data Protection Officer oversees the National Data Protection Office, which encompasses; The Data Protection Unit, managed by an Assistant Principal Officer (Data Protection Unit Lead). The Freedom of Information Office, managed by an Assistant Principal Officer (Freedom of Information Officer). The Records Management Office, managed by an Assistant Principal Officer (Records Management Lead). (The organisational structure and reporting line are subject to change) Key Responsibilities Reporting to the Director of Cybersecurity, the Data Protection Officer will be a key senior manager. The key responsibilities of the role are; Informing and advising An Garda Síochána, and the employees of An Garda Síochána who carry out processing, of their obligations under the Data Protection Acts 1988 - 2018, the GDPR and any other law of the European Union or law of the State that relates to the protection of personal data. Monitoring the compliance of An Garda Síochána with the Data Protection Acts 1988 - 2018, the GDPR and any other law of the European Union or law of the State that relates to the protection of personal data. Monitoring the compliance of the policies of An Garda Síochána in relation to the protection of personal data, including the assignment of responsibilities of the controller in relation to the protection of personal data. The raising of awareness and the training of staff involved in processing operations in that regard, and any audit activity related to the protection of personal data. Providing advice, where requested to do so, in relation to the carrying out of a data protection impact assessment and monitoring any steps taken on foot of that assessment. Acting as the contact point for data subjects with regard to all issues related to the processing of their personal data and to the exercise of their rights under data protection legislation. Co-operating with the Data Protection Commissioner (DPC) and acting as a contact point for the DPC for issues related to processing carried out by An Garda Síochána, including consultation by An Garda Síochána with the DPC on relevant issues. This description of the role is not intended to be an exhaustive list of duties and responsibilities and may be reviewed from time to time to reflect the needs of the role and organisation. Essential: Professional Qualifications, Experience, Requirements, Skills Candidates, by the closing date, must have: A. Minimum of 3 years’ experience and expertise at a senior level in National and European data protection laws and practices, including an in-depth understanding of the GDPR (and its implementation). OR B. A qualification at a minimum level 8 in the National Framework of Qualifications (Honours Bachelor's Degree level), in a related discipline. And Senior-level experience and expertise in National and European data protection laws and practices, including the practical application and implementation of GDPR. In addition, candidates must also have experience: Interpreting and applying data protection laws and regulations to provide sound advice within a complex organisation. Developing and implementing information and data security, and records management strategies, policies and procedures. Balancing regulatory compliance obligations with organisational operational efficiency and effectiveness, including implementing or supporting compliance with GDPR and the EU AI Act. Promoting a data protection culture within the organisation. Leading a team, developing strategy and policy for the unit. Desirable: Requirements, Skills: It would be an advantage for candidates to possess the following: A formal qualification in Data Protection, Records Management or Information and Data Security. Experience in data transparency and proactive publication of information. Experience promoting data protection awareness. Experience conducting audits, assessments and reviews to identify any potential gaps or issues. Key Skills/Competencies for effective performance as a Principal Officer Leadership & Strategic Direction Leads the team, setting high standards, tackling any performance problems & facilitating high performance Facilitates an open exchange of ideas and fosters and atmosphere of open communication Contributes to the shaping of Departmental / Government strategy and policy Develops capability and capacity across the team through effective delegation Develops a culture of learning & development, offering coaching and constructive / supportive feedback Leads on preparing for and implementing significant change and reform Anticipates and responds quickly to developments in the sector/ broader environment Actively collaborates with other Departments, Organisations and Agencies Judgment & Decision Making Identifies and focuses on core issues when dealing with complex information/ situations Assembles facts, manipulates verbal and numerical information and thinks through issues logically Sees the relationships between issues and quickly grasp the high level and socio-political implications Identifies coherent solutions to complex issues Takes action, making decisions in a timely manner and having the courage to see them through Makes sound and well informed decisions, understanding their impact and implications Strives to effectively balances the sectoral issues, political elements and the citizen impact in all decisions Management & Delivery of Results Initiates and takes personal responsibility for delivering results/ services in own area Balances strategy and operational detail to meet business needs Manages multiple agendas and tasks and reallocates resources to manage changes in focus Makes optimum use of resources and implements performance measures to deliver on objectives Ensures the optimal use of ICT and new delivery models Critically reviews projects and activities to ensure their effectiveness and that they meet Organisational requirements Instils the importance of efficiencies, value for money and meeting corporate governance requirements Ensures team are focused and act on Business plans priorities, even when faced with pressure Building Relationships & Communication Speaks and writes in a clear, articulate and impactful manner Actively listens, seeking to understand the perspective and position of others Manages and resolves conflicts / disagreements in a positive & constructive manner Works effectively within the political process, recognising & managing tensions arising from different stakeholder’s perspectives Persuades others; builds consensus, gains co-operation from others to obtain information and accomplish goals Proactively engages with colleagues at all levels of the organisation and across other Departments// Organisations and builds strong professional networks Makes opinions known when they feel it is right to do so Specialist Knowledge, Expertise and Self Development Develops and maintains skills and expertise across a number of areas that are relevant to their field and recognised by people internal and external to the Department/ Organisation Keeps up to date with key departmental, sectoral, national and international policies and economic, political and social trends that affect the role Maintains a strong focus on self-development, seeking feedback and opportunities for growth Drive & Commitment to Public Service Values Consistently strives to perform at a high level Demonstrates personal commitment to the role, maintaining determination and persistence while maintains a sense of balance and perspective in relation to work issues Contributes positively to the corporate agenda Is personally trustworthy, honest and respectful, delivering on promises and commitments Ensures the citizen is at the heart of all services provided Is resilient, maintaining composure even in adverse or challenging situations Promotes a culture that fosters the highest standards of ethics and integrity Eligibility to apply and certain restrictions on eligibility Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4* or a Stamp 5 permission. *Please note that a 50 TEU visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must be eligible by the date of any job offer. It is the candidates responsibility to maintain eligibility. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Incentivised Scheme for Early Retirement (ISER) It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Salary Scale The Principal Officer salary scale will apply to this position. The PPC (Personal Pension Contribution) salary scale (annually) for this position, with effect from 1st June 2026, is as follows: €108,152 - €112,741 - €117,294 - €121,883 - €125,753 - €129,768¹ - €133,775² Long Service increment (LSI 1) may be payable following 3 years’ satisfactory service at the maximum of scale. ¹ Long Service increment (LSI 2) may be payable following 6 years’ satisfactory service at the maximum of scale.
Sales Consultant
Salary: €14.15 per hour We are passionate about making people feel special by delivering world class luxury shopping experiences to our customers. We’re not here to simply sell a product. We’re here to connect with our customers and create lasting memories. We impress them with exceptional knowledge of our exclusive product ranges and premium brands. If you have a passion for delivering outstanding customer experiences and would like to work with some of the world’s most prestigious jewellery, diamond and watch brands, we have an exciting opportunity for you. ABOUT YOU Passionate about delivering outstanding experiences to our customers. Fascinated by our products and have a love for all things jewellery, diamonds, and watches. A team player who helps and supports your colleagues when needed. A great communicator with excellent interpersonal skills and a genuine interest in interacting with others. Proactive with a positive can-do attitude. Self-motivated and driven to achieve great results. A fast learner who is keen to embrace new challenges. Experience in a customer facing role ideally within a premium or luxury retail environment. Flexible and available work late nights, weekends, and key trading dates. WHAT YOU’LL BE DOING Play your part in creating great customer experiences. Share your passion for our products with our customers. Consistently achieve personal sales targets and key performance targets. Live by our values (passion, teamwork, respect and trust, positivity, love learning). Follow store standards, policies, and procedures. Create a luxury retail environment with high standards of visual merchandising and replenishment. WHAT’S IN IT FOR YOU When you join us, we’ll give you everything you need to get off to a great start; a full induction, excellent training and a Store Development Coach that will support you during your first few months. We value our teams for always going the extra mile and reward this with great benefits, including: Commission scheme based on sales performance A generous discount scheme for you, your family, and friends Annual leave that will increase with length of service Holiday purchase scheme Pension Scheme Uniform allowance Refer a Candidate Scheme Mental health, wellbeing and legal support from our expert health and wellbeing partners Health Assured Bike to work scheme A Volunteer Day with a charity of your choice Social events and activities throughout the year with our Time for Wellness and Recognition scheme We are an equal opportunities employer
Fitness Advisor
JOB PURPOSE: Committing to the one-team ethos, you will be flexible and collaborative and you will actively support all colleagues and other activities necessary to deliver the service objectives. As a Fitness Advisor, you will implement the Council’s Fitness, Education, Rehabilitation, Nutrition (FERN) Strategy and Plans, both inside and outside of the Gym environment. MAIN DUTIES AND RESPONSIBILITIES: Provide support, guidance and encouragement to gym users on how to use equipment, ensuring a safe and enjoyable fitness session. Provide customer inductions, exercise programmes and instruction on all aspects of fitness. Monitor programmes and performance of all customers using the NAP model (Name, Aspiration & Performance) within the Gym environment. Make all customers feel welcome and comfortable and they are benefiting from the services provided in the Gym/Centre. Conduct facility tours. Clean and perform daily checks on equipment and complete associated records. Organise and deliver systems/events to enhance the social aspect of physical activity and the Centre and help to create an atmosphere where people interact and feel a sense of belonging. Actively engage with customers to maximise retention of members/users. Deliver presentations and talks, at external locations, to community groups of all ages and abilities to promote healthy living and well-being and transfer knowledge in these areas to positively impact on citizens lifestyles (FERN). Working with GP Referral colleagues as required, participate in the GP Referral Scheme and other public health initiatives and deliver FERN advice to customers who are recovering from poor health and injury. Deliver nutrition information to customers, as trained and appropriate, to make a positive impact on their health and wellbeing. Assist with the processing of Centre memberships. Conduct exit interviews/surveys with leaving members to understand issues around customer retention. Promote and/or sell all products and activities within the Centre and within the Leisure Services portfolio. Remain fully conversant with all emergency procedures and take part in emergency situations, providing emergency care as required. Provide cover for Exercise Class Instructors, as required. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Centre. Qualifications and training • A recognised Fitness (Level 2) qualification. • A recognised relevant coaching/group exercise qualification; • GP referral qualification. Experience • One year’s experience in each of the following; ▪ Working directly with the public within a customer-facing capacity; ▪ Maintaining accurate records; ▪ Completing facility or equipment checks. Key skills, knowledge and attributes • Excellent oral, and written communication skills; • Ability to achieve positive results through influencing and interpersonal skills; • Customer care skills; • Ability to work as part of a team; • Ability to work on own initiative; • Ability to handle sensitive or difficult situations appropriately; • Competent in the use of IT; • Understanding of health and safety requirements; • Flexible approach to work demands. Working Arrangements/Flexibility 19 hours per week. The post holder will be required to work outside normal hours including Bank Holidays, evenings and weekends.
Retail Artist
GET TO KNOW US We’re looking for a highly skilled and passionate make-up artist to join the Bobbi Brown team in Brown Thomas Dublin. The ideal candidate will combine creativity, technical expertise, and a genuine passion for people to deliver a personalized and inspirational in-store experience. This individual will thrive in a fast-paced retail environment, contribute to high-impact events, and uphold our strong visual merchandising standards. We offer excellent training, development opportunities, and a competitive compensation and benefits package. KNOW THE ROLE KNOW HOW WE WORK Experience is our business: Our customer engagement sets the bar in service and experien al retail, giving our customers something to love every me. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communi es are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arno s is renowned for, whether for a special day or every day, things that make our customer’s lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where crea vity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cul vate retail environments that are conscious, considerate and commercial. Back Share Apply Now
Customer And User Experience Service Design Manager, Higher Executive Officer
About This Role Role Purpose The Service Design Manager will lead the Service Design practice within the User Experience function, supporting ongoing transformation projects and improving end-to-end customer journeys across Coimisiún na Meán. The role will ensure customer insight and needs are systematically incorporated into service design, policy development, operational processes and strategic decision-making. Working collaboratively across the organisation, the role will contribute to improved customer outcomes, increased organisational effectiveness and the successful delivery of strategic transformation objectives. About the Team/Division The User Experience Department is responsible for creating a trusted, user centric experience that enables the public to access information, understand their rights, resolve issues effectively, and engage confidently with Coimisiún na Meán. The department is made up of three interconnected pillars: Service Operations, which delivers high-quality customer support and service oversight; Service Design, which uses insight and evidence to continuously improve services; and Brand & Engagement, which strengthens public awareness, confidence and trust through effective communication and engagement. Together, these pillars ensure that every interaction with Coimisiún na Meán is clear, respectful and supportive, providing consistent user experiences, valuable customer insights, and increased public trust. Key Responsibilities The personal data processed will be stored securely. This data will be stored for a maximum of 12 months in the event of an unsuccessful application. Applicants have the right to access their data and to rectify any inaccuracies in their data. To do this, please write to the Data Protection Officer at the address listed above. Applicants have the right, where appropriate, to the erasure of their data and/or a restriction on processing of their data. In addition, data subjects have the right to lodge a complaint with the Data Protection Commission. Our full Data Protection Statement is available here: https://www.cnam.ie/governance/data-protection-privacy/privacy-statement/ Reasonable Accommodations Reasonable accommodations will be provided, if required, during the recruitment process. To discuss and request reasonable accommodations in confidence please contact Angeline McKiernan at amckiernan@cnam.ie. Coimisiún na Meán is an equal opportunities employer. We welcome applications from candidates with diverse backgrounds and are committed to championing an inclusive and diverse workforce which reflects modern Ireland. We work to create a culture where everyone has equal access to opportunity and feels comfortable to be their authentic selves at work. Closing Date: 3 pm, 17th September 2026
