Customer Service jobs
Sort by: relevance | dateCustomer Experience Champion, Monaghan
Job Title: : Customer Experience Champion - Monaghan Vacancy ID : 096984 Vacancy Type : Permanent Post Date : 10-Jul-2025 Close Date : 31-Jul-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: ¿ Support in the day to day operation of customer service within the branch. ¿ Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. ¿ Take ownership and deal with customer queries in an effective, professional and compliant manner. ¿ Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. ¿ Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. ¿ Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. Essential Requirements: ¿ QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. ¿ If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. ¿ Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience ¿ Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) ¿ Committed to and enjoys working in a sales environment This is a Permanent position based in Monaghan branch. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Customer Experience Champion, Killarney
Job Title: : Customer Experience Champion - Killarney Vacancy ID : 096976 Vacancy Type : Permanent Post Date : 10-Jul-2025 Close Date : 31-Jul-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers Responsibilities: This is a permanent role based in Killarney branch. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Customer Experience Champion, Ballina
Job Title: : Customer Experience Champion - Ballina Vacancy ID : 096970 Vacancy Type : Permanent Post Date : 10-Jul-2025 Close Date : 31-Jul-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: This is a permanent role based in Ballina branch Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Support Worker
Brothers of Charity Services Ireland, Limerick Region Applications are invited for the following positions across our services SUPPORT WORKER Permanent Full Time and Part Time Contracts Available Work Locations: Limerick City and Environs / West Limerick (Newcastle West/Abbeyfeale, Liosmor) Care Assistant Intellectual Disability 13-point scale €33,699 - €46,984 (pro-rata) Panels will be formed as a result of the interview process. Candidates who are placed on a panel will be considered for subsequent permanent, fixed term and Specified Purpose vacancies for a period of up to one year. Working with Brothers of Charity Ireland Working with us means you will be joining an organisation that supports people with intellectual disabilities to be valued citizens in their local community, to have ordinary life experiences and to be closely connected to family and friends. We require bright ambitious individuals who have a positive attitude towards working with persons with an intellectual disability and who are committed to ensuring that our persons supported lead as normal and enjoyable a life as possible. In return for this dedication and commitment we offer the following: · Competitive Rates of Pay · 22 days Annual Leave · Defined Benefit Pension Plan · Flexible Working Hours · Full Training provided · Full & Part-Time Work · Career Progression · Sick Leave · Employee Assistance Programs The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. This role comprises two main elements. Firstly the Support Worker is responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with development on Individual Plan's and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration All applicants are required to : · Have a minimum QQI Level 5 qualification in an appropriate or relevant field · Hold a full manual driving license which qualifies you to drive manual transmission vehicles on Irish roads The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Support Worker
Support Worker (Care Assistant), Clonmel/Cahir/Carrick-on-Suir/Cashel, Co. Tipperary Come and work with one of Ireland’s best 150 Employers! ** We're currently recruiting for a number of upcoming new positions in our Day Services across the South Tipperary area. ** Type: Permanent, Part Time (70 hours per fortnight) Location: South Tipperary Day Services, with locations including Clonmel, Cahir, Cashel, Carrick-on-Suir, Tipperary Town Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. They are responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with the development of their Individual Plans and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration. • Competitive Rates of Pay (€33,699 - €46,984 pro-rata) • 22 days Annual Leave • Defined Benefit Pension Plan • Flexible Working Hours • Full Training provided • Career Progression • Sick Pay Benefits • Employee Assistance Programs Please see attached job description for further details including job requirements, duties, etc. Closing Date for receipt of completed Applications Forms/CVs online is 27th July 2025. The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Social Care Worker
Brothers of Charity Services Ireland Applications are invited for the following positions Social Care Workers Location: Limerick City and West Limerick (Newcastle West / Abbeyfeale) Permanent Full Time and Part Time Posts Social Care Worker 12-point scale €39,951- € 56,089 (pro-rata) Working with Brothers of Charity Ireland Working with us means you will be joining an organisation that supports people with intellectual disabilities to be valued citizens in their local community, to have ordinary life experiences and to be closely connected to family and friends. We require bright ambitious individuals who have a positive attitude towards working with persons with an intellectual disability and who are committed to ensuring that our persons supported lead as normal and enjoyable a life as possible. In return for this dedication and commitment we offer the following: · Competitive Rates of Pay · 22 days Annual Leave · Defined Benefit Pension Plan · Flexible Working Hours · Full Training provided · Full & Part-Time Work · Career Progression · Sick Leave · Employee Assistance Programs The role of a Social Care Worker Social Care Workers fulfil a key worker supportive and advocative role for individuals supported by the service. The Social Care Worker role is to support the person in all aspects of their life focusing on the individual's ability and promoting independence and development of skills at all times. You will assist in all aspects of the practical tasks associated with the daily life of the person supported. The Social Care Worker will assist and support people who use the service with development of their individual person centred plans and the achievement of associated outcomes, and critically, will support people who use the service to make informed choices and fulfil their potential. They will encourage participation in the community through inclusive and creative thinking, seek opportunities for new experiences and encourage positive risk taking in leading to informed choices. Qualifications: Hold a recognised qualification and have eligibility to register as a Social Care Worker according to CORU registration requirements. Essential: · Hold a full manual driving license which qualifies you to drive manual transmission vehicles on Irish roads Closing date for receipt of completed application forms is Monday 4th August 2025 The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Customer Services Assistant
JOB PURPOSE To provide a quality, courteous and professional customer service provision for the efficient and effective operation of the Customer Services function. MAIN DUTIES AND RESPONSIBILITIES Customer Services All staff at Principal Lecturer Level and above (including equivalent staff on NJC Terms & Conditions, Band 6 and above) are required to participate in day, evening and holiday cover rotas as required. All staff are required to contribute to a healthy and safe working environment and to adhere to all health and safety regulations and College policies. All staff has a responsibility for ensuring that risks are managed at College, team and individual level. This process will include the assessment and effective control of all acceptable risk situations. All budget holders will be responsible for ensuring the delivery of a balanced budget across their area of responsibility, including the delivery of any agreed cost improvement programmes. Staff will be expected to participate in staff training and development activities to update and enhance their own knowledge, skills and professional competence needed to fulfil the role effectively. Please note that a waiting list may be created from this post from which further appointments may be made should the same or a similar post arise within six months of the interview date. Please note such posts may be based at any College Campus. Customer Services Assistant Essential Assessment Criteria Hold 5 GCSEs (Grades A–C) or equivalent which must include English Language and Mathematics AND 1 year’s administrative / customer services experience OR Hold an NVQ Level 2 in Administration or Customer Service or related subject area AND GCSE English Language and Mathematics (Grades A–C) or equivalent AND 1 year’s administrative / customer services experience Demonstrate clear evidence and competence in producing a variety of documents using the Microsoft Office applications including MS Word, MS Excel and MS Outlook. Excellent written and oral communication skills Desirable Assessment Criteria OCR Word Processing Stage II (Parts 1 and 2) OR ECDL or equivalent
Business Manager, Cancer Services
Grade VII Business Manager, Cancer Services Grade Code 0582 Remuneration The salary scale for this post is: €59,419 €60,870 €62,566 €64,268 €65,976 €67,501 €69,054 €70,566 €72,067 €74,650 €77,243 LSIs Location of Post There is currently one post available in the Grade VII Business Manager, Cancer Services HSE Mid-West, University Hospital Limerick The currents vacancies available are permanent and specific purpose, whole-time. A panel may be formed as a result of this campaign for Grade VII Business Manager, Cancer Services from which current and future, permanent and specified purpose vacancies of full time may be filled. Informal Enquiries Breda Duggan General Manager, Cancer Services Breda.duggan@hse.ie Recruitment Enquiries UHLRecruitment@hse.ie
Clinical Nurse Specialist In Positive Behaviour Support
BROTHERS OF CHARITY SERIVCES IRELAND LIMERICK REGION Applications are invited for the following position: Clinical Nurse Specialist (CNS) in Positive Behaviour Support (PBS) For Adults with Intellectual Disability (ID) Grade Code 2627. Permanent Full-time Post (75/75) Eligibility Criteria : Persons applying for this must have at the latest date for receipt of completed applications for the post: Essential: Informal inquiries to Margaret Freeney, CNS Team Leader, Behaviour Support Team, 087 178 6510, margaretfreeney@bocsi.ie Closing date for receipt of completed application forms is 5pm on Sunday 10th August 2025 Short listing of applications may apply. Canvassing will disqualify. Panels may be formed as a result of the interview process for any future permanent, fixed term or specified purpose contracts. The Brothers of Charity Services Ireland, Limerick Region, is an Equal Opportunities Employer
Clinical Nurse Manager Day Services Oncology
Day Services Oncology - Sligo University Hospital There is currently one whole-time vacancy available in Day Services Oncology Sligo University Hospital which will be filled on a specified purpose basis. The successful candidate may be required to work in any service area within the vicinity as the need arises. The initial assignment will be in Day Services Oncology A panel may be formed as a result of this campaign for Sligo University Hospital from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.
