jobs

HubSpot

Whether you prefer working in our vibrant Dublin office, 100% remotely, or a mix of both, this role offers flexibility as to where you work from. We are looking for people who:<ul><li>Are fluent in English </li><li>Have a minimum of 1 year of experience in a technical support role, preferably within a software or technology company</li><li>Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries</li><li>Are adept at understanding and using product documentation to resolve customer issues effectively</li><li>Are self-motivated, always curious, and consistently eager to learn, with a growth mindset</li><li>Enjoy developing technical skills and acquiring a comprehensive knowledge of our product and related technical concepts</li><li>Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value</li><li>Thrive in a dynamic and collaborative environment and are comfortable with ambiguity</li><li>Embody our HEART values and contribute positively to our company culture</li></ul>In this role, you will:<ul><li>Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes</li><li>Apply business acumen to customer situations to proactively identify challenges and opportunities</li><li>Remove technical barriers for customers and guide them through various tools within HubSpot</li><li>Independently utilize support resources and tools to comprehend new and technical information</li><li>Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimizing escalations and resolution time</li><li>Identify and diagnose software issues to enhance the product experience for customers</li><li>Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth</li><li>Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience</li><li>Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues</li></ul>

Jobs in Dublin

Jobs in Dublin

Customer Support Specialist