Lead Technical Skills Enablement Program Manager - Customer Success

The HubSpot Go-to-Market Enablement team is looking for a talented Program Manager to join our Global Programs team. The primary responsibility of the Technical Skills Enablement Program Manager is to build the technical expertise foundation that enables our Customer Success teams to confidently troubleshoot, resolve, and guide customers through complex technical challenges in an AI-driven support environment. In this role, you will work collaboratively with Customer Support trainers, CS leadership, Product, and Engineering teams to identify critical technical skill gaps, develop foundational technical learning content, and establish scalable technical competency frameworks. You will partner closely with existing support trainers to enhance—not replace—their current technical training initiatives, providing them with deeper technical resources and frameworks they can adapt for their teams. You will orchestrate the enablement resources available to you (instructional designers, technical SMEs, external vendors, and support trainers) to ensure we are building highly effective technical learning experiences that result in faster issue resolution, reduced escalations, and increased customer satisfaction. We are looking for a technically proficient, collaborative, and strategically-minded individual who deeply understands HubSpot's technical architecture and can translate complex technical concepts into accessible learning experiences for diverse CS audiences. In this role, you'll get to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE