Temperature Services Administrator

OVERALL ROLE OBJECTIVE: The post holder will be responsible for carrying out all administration duties in a timely, accurate manner and in accordance with Good Manufacturing Practice and all relevant Standard Operating Procedures. This will include supporting the Temperature Services team with respect temperature related queries. JOB SPECIFIC RESPONSIBILITIES: The post holder will: 1. Undertake clerical duties in accordance with Good Manufacturing Practice and as detailed in the relevant Standard Operating Procedures, reporting any deviation in procedure to the Temperature Services Supervisors. 2. Collate and archive all documentation related to TempEZ ensuring that all necessary actions and tasks have been completed. 3. Perform Gatekeeping activities in the Global inbox to promote excellent communication between team members, clinical sites, and clients and to reduce duplication of work. 4. Setup customers, protocols, and temperature monitor configurations in TempEZ based on the applicable services on the quote. 5. Create automated alerts in AlertEZ for protocols. 6. Maintain folders in Content Suite to a high standard to ensure full information regarding temperature services is available in the project file. 7. Proactively ensure that TempEZ clients obtain access to the TempEZ system and the necessary training documents and/or demonstrations are communicated. 8. Perform and track and trend manual requests to upload temperature data to TempEZ. 9. Complete trend analysis of ‘Stop Shipment’ requests raised by Global Distribution teams. 10. Complete and forward regular department reports / KPIs to the appropriate personnel. 11. Assist with site compliance service. E.g., uploading site temperature records in TempEZ, ready for review by a TSC. 12. Track, record and initiate replacement shipments for site temperature monitoring devices in TempEZ. 13. Track protocols in TempEZ and review how many protocols have paid access versus setup only. QUALIFICATIONS GCSE Mathematics and English Language at Grade C or above (or equivalent) OR Significant relevant experience in an administrative role EXPERIENCE Previous experience of working in a busy office environment, especially in relation to archiving and filing KEY SKILLS Proficiency in the use of Microsoft Office packages (to include Outlook, Word, Excel and PowerPoint) Ability to work effectively on own initiative and effectively contribute within a team environment Excellent communication and presentation skills (written and verbal)