Jobs in Derry
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Responsibilities Skills / Experience General Role Expectations • Ensure the smooth running of the Homes and Communities Team providing cover and assistance for staff where appropriate. • Ensure detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints. Collate customer feedback. Raise any issues or concerns to line manager. • Delivering a great customer service experience, acting in a professional and always understanding manner when liaising with external and internal customers in person, on the phone or via written correspondence. • Be proactive in seeking improvements in Woven’s service delivery for the benefit of our tenants and service users. • Assist in the preparation of reports and statistics. Producing monthly performance reports and KPI information as required. • Registering and responding to complaints in accordance with the Association’s policy. • Provide administrative support relating to the Housing register, rent accounts, voids, the allocation of properties and anti-social behaviour for example. • Update Housing Management Systems, typing letters, mail merges and updating of spreadsheets. • Ensuring all records are maintained in accordance with quality system requirements, data protection legislation and that confidentiality of records is always maintained. • Ensuring filing and electronic filing is actioned and kept up to date. Essential • Experience of working with internal and external stakeholders, e.g. tenants and/or customers, in a confidential and professional manner. • Experience of dealing with difficult customers. • Proficient in the use of Microsoft Office applications including Outlook, Word and Excel. (demonstrated by work examples) • Experience of working on own initiative and working effectively as part of a busy team. Desirable • Experience of housing administration either in the public or private sectors. • Experience of using a Housing Management Information System to input and retrieve data and generate reports. Values and Behaviours People – Listen to customers to understand their experience and champion their needs; work flexibly with team to meet the needs of the customer and the business; promote adherence to relevant policies, procedures, regulations and legislation, including security, equality and diversity and health and safety. Integrity – Demonstrate and follows the core values of the Association in own activities and behaviour; respects confidentiality; uses resources effectively and efficiently. Quality – Reviews working practices to come up with ideas to improve the way things are done; co-operates with and be open to the possibilities of change and consider ways to implement and adapt to change in own work; is constructive in raising issues with managers about implemented changes and the impact these are having on service. Integration – Listens in order to understand the requirements of others without making assumptions; treats others fairly, impartially and as individuals; actively seeks input from a diverse range of people; recognises their role in creating a workplace environment that encourages equality, diversity and inclusion; promotes an environment where others feels respected. Engagement – Proactively contributes to the work of the whole team; seeks help when needed to complete own work effectively; Is open to taking on different role; listens to the views of others, show empathy and sensitivity towards others. Qualifications: Essential • Hold a Level 2 qualification or equivalent and a minimum of one years’ *relevant experience providing reception / administrative support in an office environment. OR Two years’ *relevant experience providing reception / administrative support in an office environment. *Relevant experience must include: • Updating and keeping accurate records • Typing letters • Mail merges and updating of spreadsheets • Arranging and servicing meetings required including taking of minutes. • Working in partnership with the other members of the team to ensure cover during office hours. • Following policies and procedures clearly and having the forethought to highlight necessary amendments, ensuring documentation is up to date. • Assisting in the preparation of reports and statistics Skills & Abilities (to be tested at interview) • Ability to deal with members of the public and staff at all levels both face-to-face and over the telephone. • Effective organisational and administration skills. • Ability to work to and meet tight deadlines and to effectively prioritise own workload. • Ability to cope under pressure and remain in control in difficult / stressful situations. • Ability to deliver high levels of accuracy with attention to detail.
Grounds Maintenance Team Lead
MAIN PURPOSE OF POST 1. Supervise the small works team in horticulture, gardening and general grounds maintenance works in Council facilities, public parks, sports grounds and similar open spaces, to the standards required. 2. To present a courteous attitude at all times by assisting with the promotion of good working relationships between Council staff and members of the public. 3. Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements. 4. Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council. MAIN DUTIES AND RESPONSIBILITIES 5. Supervise the team by giving instruction, assistance, support and training within your remit to team members and others in performance of duties and responsibilities with emphasis on Health and Safety. Includes wearing appropriate personal protective equipment, working at heights, ensuring adherence to risk assessments, method statements and where necessary, completing dynamic on-the-job risk assessments. Also assist in identifying training needs. 6. Contribute to the maximisation of productivity through the effective planning and organisation of manpower, plant and materials. 7. Responsible for ensuring that the team under their direction carry out grounds maintenance schedules in a timely manner. 8. Assist the supervisor to complete all necessary paperwork eg weekly timesheets, accident report forms, vehicle/plant log books, inspection records, work schedule, work schedules, memorial approvals, dynamic Risk Assessment, chemical applications etc. 9. Deputise for supervisor as necessary e.g. to cover holidays or short term absence. 10. Supervise and undertake a comprehensive range of multi-skilled practical tasks associated with the daily maintenance of grounds, preparation and marking out all sports/playing surfaces using appropriate methods and equipment. In the absence of the Supervisor, order and quantify appropriate materials when required. 11. Ensure grass is cut to specified standards in both sports and non-sports locations. 12. Operate grounds maintenance machinery such as ride-on mowers, power tools, tractors and associated plant ensuring the safe use of resources/machinery necessary in performance of all work. Includes safe operation, daily/weekly/monthly operational checks and servicing and ensuring all vehicles are cleaned and maintained inside and outside. 13. Drive applicable Council vehicles including vans and lorries and other mechanical plant up to relevant C1+E licence. Complete and maintain daily records sheets relative to the operation of the vehicle. Ensure all vehicles are cleaned and maintained inside and outside on a daily basis. 14. Supervise general grounds tasks, including turf care, planting, shrub and tree pruning, removal of grass cuttings, leaves and litter etc. 15. Supervise the seeding, propagation, planting, mulching, tending and weeding of flower and shrub beds. 16. Supervise the use of, where appropriate, chemical weed control, complying with manufacturers’ instructions and COSHH regulations. 17. Supervise the maintenance of hard/soft landscaping, eg edging of paths and paved areas. 18. Oversee the erection, inspection, maintenance and dismantling of sports and play equipment. 19. Undertake construction labouring work and the safe operation of a range of assorted tools and equipment, including the erection and/or repair of fencing and path laying. 20. Responsible for ensuring that staff under their control safely use appropriate plant/machinery necessary in performance of all work. Includes safe operation, daily/weekly operational checks (oil/water) and ensuring same are kept clean and serviceable. 21. Cemetery duties including: ensuring correct location of grave (referring to maps and other records) setting out, excavating, re-opening, exhuming, digging (mechanical/hand), attend committals, backfill and aftercare (sowing/turfing/grass cutting) of graves. 22. As required, work flexibly with other works teams (outside of grounds maintenance) to ensure delivery of all Council services eg supporting delivery of Council events (including stewarding) and erection, inspection and minor repairs of festive lighting. 23. Support other agencies (in times of emergency) by eg filling, delivery and placing of sand bags in flooded areas or snow clearance from footpaths. 24. Cleaning, litter picking and general housekeeping duties. 25. Report all accidents and near misses which may occur and report all incidents of damage to Council property/equipment. 26. In circumstances when littering is observed during the course of their duties record details of the incident and pass the information to the Supervisor. 27. Carry out duties in all weather conditions unless it is felt health and safety is being compromised. GENERAL 28. By its nature the post will require flexible working to meet the needs of the service. This will also include attendance at meetings/training courses/tool box talks and any relevant working groups 29. Act in accordance with the Code of Conduct for local Government employees. 30. Comply with and actively promote the Council’s policies and procedures, including those relating to Fair employment, Equal Opportunities, and Health, Safety and Wellbeing. 31. Undertake the duties outlined above in a way which will enhance and protect the reputation and public profile of the Council. 32. Comply with and actively promote the appropriate standard of record keeping and information governance practices in conducting duties of the post. 33. Undertake any other duties as deemed appropriate to the achievement of the purpose and function of this post. 34. Undertake the specific duties outlined above if appropriate training is given. The list of duties/responsibilities must not be considered comprehensive nor exhaustive. They are simply a summary of the main duties/responsibilities that the post holder will be required to undertake. No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description. If the post holder has any form of disability, every effort will be made to supply all the necessary employment aids, equipment or adaptations to enable him/her to perform the full duties of the job. If, however, a certain task proves to be unachievable then job redesign will be given full consideration.
