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Sort by: relevance | dateNPI Project Manager, - Months
NPI Project Manager (Packaging Operations) Location: Craigavon Hours: 37.5 hours per week Job Type: Fixed Term 9 - 12 Months Salary: Competitive plus excellent benefits package Business Unit: Almac Pharma Services Ref No.: HRJOB11468 The Role Almac Pharma Services is an established and highly successful outsourcing partner working with leading pharmaceutical and biotechnology companies worldwide. Our highly skilled teams specialise in the manufacture and packaging of commercial drug products, supported by end‑to‑end supply chain management and bespoke client services. Through our work, we help ensure patients around the world have access to life‑changing medicines. We currently have an exciting opportunity to join our Packaging Operations team in the role of NPI Project Manager . The NPI Project Group coordinates all aspects of customer projects throughout the new product introduction (NPI) phase, before transitioning products into routine supply with the Client Management team. As NPI Project Manager, you will coordinate and lead multiple complex projects from initiation through to completion, acting as the key point of contact for clients and internal stakeholders. You will be responsible for the successful delivery of key milestones across a portfolio of projects, ensuring scope, timelines, cost, quality and GMP compliance are achieved. Working closely with Packaging Operations, Quality, Business Development and Client Management teams, you will lead cross‑functional project teams to deliver an exceptional client experience while supporting Almac Pharma Services’ strategic objectives. Key areas of focus will include Client Experience, Project Management, Management & Leadership, and Cost Management . This role supports all Almac Pharma Services packaging sites and may require flexibility to provide cover outside of normal working hours where required. Key Responsibilities All applicants must be eligible to work in the UK, or hold a valid visa/work permit that allows you to work in the UK. Further information on the essential and desirable criteria for this role can be found in the Job Description attached to this advert Reward A competitive salary and an excellent benefits package are available, including a company performance based annual bonus, generous holiday allowance, healthcare reimbursement scheme, and the opportunity to work in a role where your contribution directly supports the advancement of human health. Apply Now Apply online by uploading your CV (PDF format preferred). Please ensure your CV clearly demonstrates how you meet the criteria outlined for this role, referring to the full Job Description for details of the essential and desirable requirements. Closing Date – We will no longer be accepting applications after 5pm Sunday 3rd May 2026 Recruitment Agencies: Almac does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement from the Talent Acquisition team will be considered unsolicited and no agency fee will be payable.
Service Desk Team Leader
OVERALL ROLE OBJECTIVE: The post holder will oversee the specific Service Desk team and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritisation and resolution of end user Service requests, including the monitoring, tracking and coordination of Service Desk functions. Drive process improvement within the Service Desk team ensure that Service Levels and procedures are adhered to. JOB SPECIFIC RESPONSIBILITIES: The post holder will: Provide leadership and direction to members of the Service Desk team (L2) Manage the processing of incoming Service Requests received by the Service Desk to ensure courteous, timely and effective resolution of end user issues Enforce request handling and escalation policies and procedures Regularly review open service requests and escalate to team members where necessary Monitor and report on closed service requests to ensure problems have been adequately resolved and completed in line with IS procedure Ensure accurate problem assessment and incident closure detail are documented and proper routing procedures are followed Track and analyze trends in Service Desk requests and generate statistical reports and metrics on a weekly basis and make recommendations to management for improved responsiveness and service levels Oversee the development, implementation and administration of Service Desk staff training. Ensure that all Service Desk team members are appropriately and adequately trained and are made aware of changes in the IS environment to better service the business In conjunction with the other Service Desk Team Leaders and Global Service Deliver Manager, drive service request volume reduction, increase first time resolution rates, reduce service request aging and improve overall customer satisfaction Be a customer advocate by liaising with business managers to understand the customer satisfaction levels within each of the business units Identify and agree the scope of roles and responsibilities for any project work being undertaken by the Service Desk team with the relevant project manager Drive improvement in the team by constantly reviewing policies and procedures and implementing change when necessary ensuring that industry best practices are implemented This role requires coverage beyond normal working hours on a regular basis and it is a condition of your employment that you are able to fulfil this requirement of the role. QUALIFICATIONS Educated to a Degree level (or equivalent) EXPERIENCE Previous experience within a supervisory/people management role Previous experience within a Team Lead role involving the prioritisation and scheduling of workload Previous experience in adhering to Service Level Agreement requirements KEY SKILLS Ability to organise, plan and prioritise tasks within a high volume, time focussed environment Ability to maintain a high level of accuracy and attention to detail in all work undertaken Excellent communication skills (both written and oral)
