Trainee Aftersales Advisor

Are you a motivated individual who enjoys meeting and exceeding targets? Are you passionate about delivering the best service for customers at all stages of their sales journey? In this exciting position, you will be trained to cover all aspects of our Aftersales Team, ranging from direct customer-facing roles within the Service and Parts Teams to behind-the-scenes roles in CRM, Workshop, and Warranty functions. Are you passionate about cars and customer service? Do you thrive in a fast-paced, team-oriented environment? We are looking for motivated individuals seeking a career within the Aftersales Department at Mercedes-Benz of Belfast and Portadown. As part of our Aftersales team, you will play a vital role in delivering an exceptional customer experience beyond the initial vehicle purchase. You will be part of a team that is the key link between our customers and our workshop, ensuring every service visit is smooth, professional, and efficient. Under our Trainee Programme, you will gain hands-on experience in the integral elements of Aftersales, including Service Reception, CRM, Workshop, Workshop Control, and Warranty. The Ideal Person Will Have/Be Communication: Strong interpersonal skills to build rapport with customers. Drive and Organisation: A proactive, eager-to-learn attitude with good organisational skills. Experience: 1 year experience in a customer service role. Qualifications: GCSE level or equivalent, minimum grade C in Maths and English. IT Skills: Proficient in Microsoft programmes, with experience in CRM databases desirable. If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities. Key Responsibilities The following responsibilities are core to the effective performance of all Trainee Aftersales Advisors. Accuracy of work is a priority in all responsibilities. Additional specific activities may be required and, where so, these will be identified separately. Customer Service and Support: Greet customers, handle service enquiries via telephone or in person, and act as the first point of contact for the Aftersales Department. Workshop Planning: Support Service Teams with scheduling daily workshop operations and planning. Administration: Assist with raising job cards, invoices, managing service records, and processing warranty claims. Operational Assistance: Support site logistics, stock control, manage customer appointments, and coordinate with technicians. Sales and Retention: Learn to identify and sell additional service, maintenance, and repair work through the best advice process.