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Visitor Attraction Officer

Mid & East Antrim Borough CouncilAntrim

MAIN PURPOSE OF THE JOB Introduce tourists to the Gobbins by conducting guided timed walking tours along the Gobbins cliff path, in a friendly but professional and informative manner to a standard commensurate with an international tourist attraction. Path Safety duties including responsibility for the safety of visitors and staff within the visitor building, whilst travelling to/from and during the outdoor Gobbins experience by implementing and adhering to strict health and safety procedures. Contribute as part of the wider Gobbins Visitor Attraction team with day-to-day duties to ensure a smooth and world-class visitor experience. MAIN DUTIES AND RESPONSIBILITIES 1. Service Delivery 1.1. Deliver guided walking tours of the Gobbins outdoor experience to groups including international and local visitors. 1.2. Carryout Path Safety duties as required by the needs of the attraction and in line with Council policies and procedures. 1.3. Responsible for health and safety procedures, including: i. Safety of participants on the tours ensuring health and safety procedures are adhered to at all times ii. Implement, monitor and maintain risk assessments to ensure a safe working environment for visitors and employees at the Gobbins iii. Assist with the maintenance and implementation of emergency plans and procedures for visitors and employees at the Gobbins iv. Monitor and report any incidents and accidents at the Gobbins in line with Council policy, ensuring robust recording and following up procedures are in place. 1.4. Comply with Council policies and legislative requirements regarding the use of mobile phones and smoking in company vehicles. 1.5. Work as part of a team to deliver excellent service standards within the Gobbins Visitor Attraction and Community Centre. 1.6. Act as an exemplary ambassador for the Gobbins, Mid and East Antrim Borough Council and the Northern Ireland tourism industry. 1.7. Research, develop and deliver appropriate tour commentary for different categories of visitors. 1.8. Guarantee that the visitor’s experience at the Gobbins is paramount by ensuring that excellent service standards in all aspects of the visitor attraction are maintained, monitored and improved. 1.9. Assist with the implementation of a customer feedback and complaints procedures. 1.10. Undertake a range of administrative duties as required. 1.11. Assist with the planning, management and set-up/dismantling of events associated with the promotion of the Gobbins. 1.12. Assist with general Visitor Attraction duties for example stock taking, equipment checks, providing cover at the Welcome Desk, answering general enquiries. 2. Quality 2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management. 3. Performance Improvement 3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs. 3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development. 3.3. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money. 4. General 4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan. 4.2. Participate in the Council’s Performance and Development Review process as detailed in the published scheme. 4.3. Fulfil the legal Health and Safety duties placed on employees by: • taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do; • Co-operating with the Council on Health & Safety matters; • Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE); • Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes. 4.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998. 4.5. Comply with all the Council’s policies and procedures. 4.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt. * Any subsequent updates will supersede legislation identified within the Job Description 4.7. Maintain high standards of personal accountability and be mindful of the values of Council – Respect, Excellence, A Teamwork Approach, Leadership & Commitment, Integrity, Service Innovation, and Equality & Fairness. 4.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol. 4.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Closing caveat: This job description sets out the main duties of the post as at the date of completion. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the postholder is required to work. Other duties of a similar nature and appropriate to the grade may be assigned from time to time by the Head of Service. Duties may vary to meet the changing needs of Mid and East Antrim Borough Council and without changing the general character of the post or the level of responsibility that it entails. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Qualifications and Experience Applicants must: Have a minimum of Entry Level Essential Skills qualifications in Adult Literacy and Adult Numeracy. And Be able to demonstrate, by providing personal and specific examples, a minimum of two years’ experience to include: • Working effectively with the public in a role requiring verbal communication; and • Successfully working within a team requiring flexibility and adaptability. Alternatively, consideration may be given to candidates who do not possess the required educational qualifications but who can demonstrate, by providing personal and specific examples, a minimum of three years’ experience to include: • Working effectively with the public in a role requiring verbal communication; and • Successfully working within a team requiring flexibility and adaptability. Knowledge Have an interest in local history and heritage and a knowledge of local tourism and attractions Behavioural Competencies (Frontline Level) These competencies are the top 6 competencies of the Local Government Competency Framework which have been identified and prioritised for effective performance in this role. 2. How we manage ourselves 2.2 Developing Our Own Capability – Looks for opportunities to learn and develop in order to deliver and add value to their own role 2.3 Communicating with Impact - Presents a positive image by communicating effectively, being resilient and treating people fairly 3. How we work with others 3.2 Influencing Outcomes – Adapts style and approach to achieve effective outcome 3.3 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met 4. How we move forward 4.3 Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results 4.4 Continuously Improving Services – Seeks to continually improve the services and processes that impact on users.

1 day agoFull-time

Female Support Assistant, Nights

Cedar1 Johnston Way, Lisburn, Antrim£13.68 per hour

The Cedar Foundation is seeking to recruit the following staff member: Female Support Assistant – Nights (This position is open to female applicants only. The lawful recruitment of a female for this position falls within the exception allowed by Article 10 (2)(e) of the Sex Discrimination Order 1976) Job Ref: 26-201-FSA-JW-WEB Job Role : Female Support Assistant - Nights Location: 1 Johnston Way, Lisburn, BT28 2XE Salary: £13.68 per hour Hours : 36-hour per week  Support Assistants are required to work flexibly and be available to work unsociable hours and public holidays on a rotational basis. The Service: Johnston Way is an Intensive Support Service in North Lisburn which provides a person-centred approach to service users with learning disabilities, autism, and complex needs. We work in partnership with Woven Housing Association and Southeastern Health and Social Care Trust to provide support to individuals living in their own home. Johnston Way consists of two bungalows designed to accommodate eight individuals. Each consists of communal living areas, kitchen areas and ensuite bedrooms. There is also an enclosed garden area. The Service operates under the Positive Behaviour Support (PBS) Framework and provides care and support on a 24-hour basis. The Role: The role of Support Assistant requires a team approach at all times with effective working relationships for the benefit of the service user. To assist service users with activities of daily living and facilitate inclusion of service users in a broad range of activities. To support service users with identified personal care and support needs. Benefits Please note – The Cedar Foundation does not offer Sponsorship. Essential Criteria A minimum of 6 months caring experience (paid employment or personal caring responsibilities). Effective verbal and written communication to include numeracy skills. Working knowledge of the needs of people with learning disabilities.  Demonstratable understanding and knowledge on behaviours that challenge. Apply Online : https://cedar-foundation.getgotjobs.co.uk/home ​​​​​​​ Closing Date: Friday 16th October 2026 at 10:00 am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER

1 day ago

Bank Support Assistant

Cedar1 Johnston Way, Lisburn, Antrim£13.68 per hour

The Cedar Foundation is seeking to recruit the following staff member: Job Ref  26-202-BSA-JW-WEB Job Role Bank Support Assistant Location 1 Johnston Way, Lisburn, BT28 2XE Salary £13.68 per hour Hours Bank as agreed Support Assistants are required to work flexibly and be available to work unsociable hours and public holidays on a rotational basis The Service: Johnston Way is an Intensive Support Service in North Lisburn which provides a person-centred approach to service users with learning disabilities, autism, and complex needs. We work in partnership with Woven Housing Association and South Eastern Health and Social Care Trust to provide support to individuals living in their own home. Johnston Way consists of two bungalows designed to accommodate eight individuals. Each consists of communal living areas, kitchen areas and en-suite bedrooms. There is also an enclosed garden area. The Service operates under the Positive Behaviour Support (PBS) Framework and provides care and support on a 24-hour basis The Role: The role of Support Assistant requires a team approach at all times with effective working relationships for the benefit of the service user. To assist service users with activities of daily living and facilitate inclusion of service users in a broad range of activities. To support service users with identified personal care and support needs. Support Assistants are required to work flexibly and be available to work unsociable hours and public holidays on a rotational basis. Benefits Please note – The Cedar Foundation does not offer Sponsorship Essential Criteria A minimum of 6 months caring experience (paid employment or personal caring responsibilities). Effective verbal and written communication to include numeracy skills. Working knowledge of the needs of people with learning disabilities.  Demonstratable understanding and knowledge on behaviours that challenge. Apply Online : https://cedar-foundation.getgotjobs.co.uk/home Closing Date : Friday, 16th October 2026 at 10:00 am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER

1 day ago

Aviation Manager

International AirportBelfast, Antrim£48,000-£50,000

Job Title: Aviation Manager Reporting to: Chief Commercial Officer (CCO) Hours of Work: Monday – Friday, 9.00am – 5.00pm (occasional travel or participation in events outside of these hours will be required) Job Purpose: To maximise the route network, passenger numbers and market share of Belfast International Airport within the Northern Ireland/Ireland aviation market. Manage relationships with existing airlines at the airport to optimise and grow current route networks. Develop and implement plans to attract new airlines and new routes at the airport. Identify and use analytical insights to build strong business cases and develop relationships with stakeholders to deliver traffic growth. Negotiate commercial and operational terms with airlines to achieve best value to the airport. Please refer to the job descripton and person specification for full details of the job duties and essential/desirable criteria. Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement. Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.

1 day ago

Security & Safety Operations Co-ordinator

Odyssey TrustAntrim

Security & Safety Operational Co-Ordinator SITE: The O2 Belfast LOCATION: Queen’s Quay, Belfast, BT3 9QQ REPORTING TO: Security & Safety Manager TERMS: 40 hours per Week, flexibility is required due to meet the operational and business requirements, including occasional evening and weekend working. DATE: October 2026 OVERALL PURPOSE OF THE JOB The Security, Safety & Contract Operations Coordinator will provide operational and administrative support across the organisation's health & safety, security, resilience, sustainability and contract governance functions. The role will support the day-to-day coordination of safety and security activities across all venues and operations, including incident management, audits and inspections, compliance assurance, risk assessment actions, emergency preparedness, training coordination, performance reporting and continuous improvement initiatives. Working closely with operational teams and departmental leads, the postholder will help ensure that actions, records, reviews and governance requirements are effectively coordinated, maintained and reported. The role will also serve as the central coordination point for organisation-wide contract administration and governance activities, maintaining oversight of contract registers, review programmes, renewal schedules, actions and associated documentation, while supporting a consistent approach to contract management across all business functions. Essential Criteria [1] [Some T&Cs and qualifying periods may apply]

1 day agoPart-time

Casual Cafe Crew

Odyssey TrustAntrim

Casual Café Crew SITE: The O2 Belfast LOCATION: Queen’s Quay, Belfast, BT3 9QQ REPORTING TO: Food & Beverage Manager TERMS: Casual role hours will include weekdays, weekends and evenings. DATE: October 2026 OVERALL PURPOSE OF THE JOB: Reporting to the Food and Beverage Supervisor, this casual worker will deliver excellent customer service mainly within W5’s Café and Coffee dock areas and also supporting the food and beverage offering for corporate events across the site. This includes but not limited to queue times, speed of service, product knowledge as well as complaint handling. The role requires the highest level of customer care. ​​​​​​​ What We’re Looking For No two days are the same at W5! One day you could be serving coffee in the café, the next helping with a birthday party or supporting a corporate event. The role is varied, busy and hands-on, and you’ll be part of a team that helps make sure our visitors have the best experience from the moment they arrive. If you’re friendly, reliable and enjoy working with people, you’ll fit right in! Salary £12.75 per hour

1 day ago

Cleaning Operative

Mount CharlesLisburn, Antrim£12.71

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:  Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at Lisburn Leisureplex. This is a great opportunity to join a world leading facilities management company. Working Pattern: Please note, the successful applicant's offer is subject to an Access NI (Basic) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. ​​​​​​​The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

1 day ago

Specialist Home Dialysis Assistant

Extra CareCookstown Area, Coast, AntrimEarn up to £15.40

Assisted Automated Peritoneal Dialysis (aAPD) is an innovative treatment for patients with end-stage renal failure that supports them to carry out some of the dialysis activities and therefore continue to live independently at home. Extra Care is the only organisation in Northern Ireland to be able to offer this service to patients in their own home. The successful candidate will be expected to undergo Care Worker induction training and Specialist APD training.

1 day ago

Support Assistant, Days

Cedar1 Johnston Way, Lisburn, Antrim£13.68 per hour

The Cedar Foundation is seeking to recruit the following staff member: Job Ref: 26-206-SA-JW-WEB Job Role:  Support Assistant - Days Location:  1 Johnston Way, Lisburn, BT28 2XE Salary: £13.68 per hour Hours : Permanent, 36-hour per week Support Assistants are required to work flexibly and be available to work unsociable hours and public holidays on a rotational basis. The Service: Johnston Way is an Intensive Support Service in North Lisburn which provides a person-centred approach to service users with learning disabilities, autism, and complex needs. We work in partnership with Woven Housing Association and Southeastern Health and Social Care Trust to provide support to individuals living in their own home. Johnston Way consists of two bungalows designed to accommodate eight individuals. Each consists of communal living areas, kitchen areas and en suite bedrooms. There is also an enclosed garden area. The Service operates under the Positive Behaviour Support (PBS) Framework and provides care and support on a 24-hour basis. The Role: ​​​​​​​The role of Support Assistant requires a team approach at all times with effective working relationships for the benefit of the service user. To assist service users with activities of daily living and facilitate inclusion of service users in a broad range of activities. To support service users with identified personal care and support needs. Support Assistants are required to work flexibly and be available to work unsociable hours and public holidays on a rotational basis. Benefits Please note – The Cedar Foundation does not offer Sponsorship. Essential Criteria A minimum of 6 months caring experience (paid employment or personal caring responsibilities). Effective verbal and written communication to include numeracy skills. Working knowledge of the needs of people with learning disabilities.  Demonstratable understanding and knowledge on behaviours that challenge Apply Online : https://cedar-foundation.getgotjobs.co.uk/home Closing Date :Thursday 15th October 2026 at 10:00 am THE CEDAR FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER

1 day agoPermanent

Care Worker, Days

Belfast Central MissionAntrim£24,560.64 per annum (based on 36 hours)

Day Care Worker - Copelands Location: Copelands, 97 Donaghadee Road, Millisle, BT22 2BZ Salary : £24,560.64 per annum (based on 36 hours) Contract: Permanent Work hours: 36 hours per week - 3 x 12hr shifts  24 hours per week - 2 x 12hr ​​​​​​​ 18 hours per week - 3 x 6hr shifts Please note we do not offer sponsorship for these roles. Belfast Central Mission (BCM) is an award-winning leading charity with social care projects and social enterprises across Northern Ireland. With over 300 staff and volunteers delivering services across Northern Ireland to support people at their point of need. Copelands is Belfast Central Mission’s flagship project, providing market leading care for Northern Ireland. It encompasses everything needed to create a genuine home from home where residents can enjoy a fulfilling life. Copelands comprises of six households, each with 10 residents. Each household has its own front door, kitchen and living area as well as access to a communal outdoor area. The home has been designed with the differing cognitive, social, and physical abilities of the residents in mind. Your new role  You will work as part of a multidisciplinary team to provide the high quality care to our residents. Using a person-centered approach you will support a wide variety of residents with all aspects of their day to day living, including social and physical activities, personal care, mobility, and mealtimes. What we can offer you ​​​​​​​Please see attached job description and specification for further details We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

1 day agoPermanent
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