Jobs in Antrim
Sort by: relevance | dateCustomer Services Agent
JOB PURPOSE The Customer Services Agent plays a key operational role in the safe, secure, and efficient operation of the airport terminal. The postholder is responsible for managing customer issues and complaints, supporting operational resilience during disruptions, conducting inspections and audits, monitoring service standards, ensuring regulatory compliance, and acting as a key point of contact for passengers, airlines, and airport stakeholders. The role requires sound judgement, strong decision-making skills, and the ability to balance customer needs with operational, safety, and security requirements. KEY DUTIES Play an essential and proactive role in all emergency procedures, including leading terminal evacuations and responding to aircraft emergency-related incidents, in strict adherence to established protocols. Ensure strict adherence to all statutory, company, and relevant aviation industry regulations concerning health, safety, fire, and security. This includes actively protecting airport users, staff members, and the critical business interests of the company. Administer essential first aid services and follow-up care to customers and staff in emergency situations (First Aid certificate required), ensuring immediate welfare and safety. Ensure the safe, secure, and efficient operation of all aspects of terminal and landside operations, optimizing resource utilization and proactively identifying potential risks. Conduct regular, comprehensive audits of all terminal fixtures, fittings, and equipment; proactively identify deficiencies; and implement immediate corrective actions, making decisions to mitigate risks and maintain safety and service standards. Contribute to the financial success and operational integrity of the airport through effective supervision of terminal contracts, including conducting regular, detailed audits of standards defined in Service Level Agreements with service providers to ensure compliance, mitigate risks, and enhance the passenger experience. Execute critical support duties related to operational safety, including the issuance and management of Permits to Work, Hot Work Permits, and Work Sign-Off Sheets. The Customer Service Agent is also expected to conduct contractor staff inductions, safety briefings, and thorough pre-work site assessments and preparations. Manage and optimize passenger flow through the terminal to meet both the commercial and operational needs of the business, strictly adhering to operational procedures and identifying and addressing any bottlenecks or safety hazards. Provide accurate and timely information to customers, actively managing and resolving complex passenger complaints and comments, and promoting commercial opportunities available to all passengers and airport users. Provide assistance as necessary in the Control Centre during operationally busy periods with CCTV system monitoring, call handling, updating the Flight Information Display System, PA announcements, and related duties, dealing with all queries in a courteous and professional manner. Communicate and liaise effectively with all airport users, business partners, and control authorities, ensuring a proactive approach to customer service at all times. Undertake general clerical and support duties, including the production of Flight Schedule Reports and Station Reports, and ensure the provision of a quality and efficient service for the Operations Department. Ensure that all statutory and company regulations regarding health and safety, fire, and security are followed to protect airport users, staff members, and the business interests of the company. Uphold the company’s information security policies and procedures, ensuring the confidentiality, integrity, and availability of company data. Any intellectual property created during the course of employment shall remain the property of the company. Respond or assist appropriately in any emergency and participate in emergency exercises, as detailed in the Emergency Orders within the aerodrome manual. Embrace the company’s Vision, Values, and Behaviours, contributing as a stronger individual and team member. PERSON SPECIFICATION1. Physical
Specialist Support Worker, Wellbeing
Salary: Points 23–26 | £27, 094 – £29, 443 per annum Hours: 35 hours per week Locations: Belfast/Portadown or Ballymena/Larne About Us At Simon Community, our values define who we are and how we support those in need. We are:
Clarins Counter Manager
ROLE MediCare is seeking to recruit an experienced Clarins Counter Manager. The ideal candidate will possess the required skills and experience of a sales driven and customer service focused manager, consistently delivering excellent customer service while motivating and inspiring the team to reach their full potential. This is an excellent opportunity for a self-motivated individual who is comfortable working in a fast paced and dynamic premium fragrance and cosmetics retail environment. ESSENTIAL CRITERIA Excellent customer service skills and be well presented GCSE Maths and English Grades A-C or equivalent qualifications Right to work in the UK (proof requested) Flexibility to work Saturdays on a rota basis Cosmetic/Beauty Sales experience Experience in organising and managing on/off site product promotions DESIRABLE CRITERIA Previous experience working on Clarins Counter HOURS 24 hours pre week (Monday to Saturday, as per rota) Flexibility is required For further information and to submit your application, click APPLY NOW
Showroom Host
Are you a welcoming and committed individual who would play the part in delivering an unrivalled customer experience? Do you excel at customer service and create a warm and welcoming atmosphere with great communication? The ideal person will have/be: If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities. In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.
Housekeeper
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Housekeeper to join our team based at our A&O Shearman, Belfast site. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Casual Care Worker Level
Casual Care Worker Location: Kirk House, 110 King’s Road, Belfast BT5 7BX Salary: £13.12 per hour Day Shift, £13.48 per hour Night Shift Contract: Casual Work hours: As and when required, 12-hour shifts Please note we do not offer sponsorship for these roles. Kirk House is “Housing with Care” facility in which independence, freedom of choice, self-esteem and dignity are respected and promoted. Residents are supported to maintain links with their family and local community; and the level of care each receives is tailored to meet their individual needs. Kirk House is situated in landscaped grounds, it comprises of 42 individual flatlets, four of which are designed for couples and two for disabled residents. On wing provides safe and supportive accommodation for nine residents with dementia, providing a pioneering approach to dementia design with a homely feel to make residents more comfortable, independent and reduce confusion. Your new role You will work as part of a multidisciplinary team to provide the high quality care to our residents. Using a person-centered approach you will support a wide variety of residents with all aspects of their day to day living, including social and physical activities, personal care, mobility, and mealtimes. What we can offer you Please see attached job description and specification for further details BCM is an Equal Opportunity Employer We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
Logistics Coordinator
Logistics Coordinator – (Job Ref: 26N/LGIS) Randox Testing Services are the market leader in the provision of drug and alcohol testing services, working to ensure safety and wellbeing in the workplace. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Logistics Coordinator within our Testing Services team. What do Randox Testing Services do? Randox Testing Services are specialists in the drug and alcohol testing industry. Working to strict procedures governed by our ISO17025 accreditation, the team at Randox Testing Services work closely with customers, health and safety and human resources departments to maintain the health and wellbeing of their employees and the wider public they work with. By preventing the misuse of controlled substances and alcohol, and by identifying those who require assistance with dependency issues, Randox Testing Service provide a critical service protecting all safety critical industries. Location : 34 Diamond Road, Crumlin, BT29 4QX. Contract Offered : Full-time, Permanent Working Hours / Shifts : 40 hours per week, Monday to Friday from 08.40 to 17.20. With additional on call requirements, including evenings and weekends. What does this role involve? This role is responsible for the day to day operations within the logistics team, ensuring that all orders are placed and received on time. Key duties of the role include: • The preparation and placing of supplier orders. • Ensuring that all incoming goods are delivered on time. • Assist with general telephone and email queries. • Cross checking of supplier invoices against orders placed. • Liaising with the lab staff for the quality control check on supplied goods. • The maintenance of accurate purchasing records. • The sourcing of potential new suppliers and liaising with the Randox supply chain team. • The maintenance of records for goods in, goods out and collector network supply. • Arranging customer pick up and deliveries, ensuring each shipping file contains the correct documents. • Match all courier tracking numbers against the relevant invoice. • Assist with general administrative duties within the operations department. • Participation in the on call rota to coordinate evening, weekend and holiday collection requests. Who can apply? Essential criteria : • GCSE in Maths and English, grade C or above. • Competent in the use of Microsoft packages including excel, outlook and word. • Flexibility to work an on-call rota. • Strong attention to detail skills. • Full UK driving licence and access to a car (as the site is quite remote). • Currently have the right to work in UK, without visa sponsorship. Desirable: • Previous experience in an administration role. • Previous experience in a similar role. • Experience in the use of a purchasing database such as Sage. • Working knowledge of health and safety requirements. • Experience in customer service. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
Pharmacy Manager
ROLE To ensure the effective and efficient operation of the Pharmacy to maximise dispensing and services, private services, OTC sales and profitablity; To ensure that all staff working within the Pharmacy comply with statutory and/or professional obligations. The role will involve the provision of clinical pharmacy services eg Flu/Covid vaccination (training will be provided). ESSENTIAL CRITERIA Applicants must be a qualified Pharmacist registered with the Pharmaceutical Society of Northern Ireland. Applicants must have an up to date knowledge of changes within Pharmacy. Completion of any NICPLD/HSCB courses which are compulsory components for delivery service (e.g. PMR) Eligible to work in the UK ( Proof Requested). LOCATION MediCare - Dunville, 103 Falls Road, Belfast, BT12 4PE HOURS Monday to Saturday : 40 hours per week as per rota Salaries negotiable depending on experience. Please contact Human Resources directly with any queries. 028 90 708810.
Showroom Host, Telephonist/reception
Are you a welcoming and committed individual with the ability to deliver an unrivalled customer experience? The ideal person will have/be: If you think you can demonstrate these skills we want to hear from you. If you’re successful, we can offer outstanding career opportunities. In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.
Vehicle Appraiser
Do you have knowledge of used vehicles? Are you able to identify damage and paintwork issues? Job Summary The purpose of the role is to accurately appraise and photograph used vehicles using the approved Agnew Trade Centre (ATC) systems and processes. Assist other team members when required. The ideal person will have/be: Essential: If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities. In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the “live” period, you may be offered the post, if eligible and based on the information you have previously provided.
