Jobs in Antrim
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Key functions & responsibilities Answer incoming calls to the centre in a friendly and professional manner Take accurate and detailed information from caller regarding breakdowns Log all calls on to job management system (FSM) Prioritise and assign jobs to technicians in a timely and efficient way Ensure customer is kept informed, at all times, of the various stages of each job Build strong external & internal relationships Follow up jobs to ensure customer satisfaction and deal with any queries immediately Ensure all jobs have followed the correct purchase order procedure for that customer Skills, experience and personality Ensure accurate records kept of any call-backs Complete stage one validations on jobs in line with agreed procedures Chase and update outstanding customer purchase orders Process customer payments Update system with customer staff/preference changes Any other duties as required to assist other staff and maintain a safe, clean and happy office environment Personal Style and Characteristics
Sector Officer in the Irish Coast Guard
The Role The Sector Officer is a new grade within the IRCG and is equivalent to an Executive Officer in the Civil Service. They will work with assigned CGUs and report to the Coastal Unit Sector Manager (CUSM) of that sector. The role will involve working closely with the volunteer CGUs, Coast Guard and Maritime Administration personnel and other internal/external stakeholders. On the job training will be provided as appropriate. The Sector Officer is required to comply with the organisational values of ‘Pride’ and ‘Respect’ as part of this role. This post also carries a mobility obligation and Sector Officers are required to be available for service at all CGUs within their sector and also to travel to work in other sectors, when required. IRCG road vehicles will be provided for official business use only when the nature of their employment warrants the provision. The Officers driving them will be responsible for their control, cleanliness, and maintenance Principal Duties and Responsibilities The duties of the post may include some or all of those listed below: • Supporting CGUs by undertaking the following tasks: o Conducting routine inspection of vehicles, buildings, boats, and equipment to a fixed schedule, completing appropriate checklists and administrative duties. o Initiating corrective action against defects, monitoring corrective actions, and maintaining defect records. o Managing CGU equipment, inventory and logistical requirements including associated administrative duties. o Managing local inventories. • Supporting management of the planned maintenance system. This includes recording, monitoring, and reviewing periodic service, maintenance, repair, inspection, and defect reports and compiling periodic reports on same. • Supporting maintenance and repair works undertaken by third party contractors, including associated logistical and administrative support. • Supporting the CUSM by assisting in the following tasks: o Effecting corrective actions to findings identified through audit, inspection, and safety meetings. o Managing and implementing the requirements of the safety management system. o Procuring goods, equipment, and services. o Managing the fixed asset register. o Managing inventory, vehicles, buildings, boats, and equipment including the update of computerised maintenance management system. o Providing general unit management support including logistical support and associated administrative tasks. • Carrying out any other duties relevant to the role that may be assigned to the Sector Officer from time to time. The position is a uniformed grade. The successful candidate will be required to wear their uniform in a presentable manner and to maintain a smart and neat appearance, as determined by Coast Guard Management. Working Environment The work will be divided between office and field. Depending on the needs of the business, a typical week may consist of 4 days travel and 1 day of office-based administrative duties. Please note, a significant amount of travel is required as Sector Officers are obliged to travel to various locations within their sector on a regular basis and on occasion to travel to other sectors as needed. Travel and subsistence payments will apply at central civil service rates. Location of Vacancies For management purposes, the CGUs are divided into six sectors: • East (Office located in Dublin City) (Greenore, Co. Louth to Courtown, Co. Wexford) • Southeast (Various locations in Waterford) (Curracloe, Co. Wexford to Ballycotton, Co. Cork) • South (Office located in Cork City) (Guileen to Goleen, Co. Cork) • Southwest (Office located in Killarney, Kerry) (Castletownbere, Co. Cork to Killaloe, Co. Clare) • West (Office located in Castlebar, Mayo) (Kilkee, Co. Clare to Achill, Co. Mayo) • Northwest (Various locations in Donegal) (Ballyglass, Co. Mayo to Greencastle, Co. Donegal) There are currently six vacancies – one for each sector. A panel will be formed from this competition to fill any further vacancies which may arise in any of the Sectors. Candidates are required to specify on the application form (tick boxes) the Sector in which they are willing to be placed. Candidates can only select a maximum of 2 sectors. The onus is on candidates to select their correct sector choice(s). Changes to these choice(s) will not be permitted after the closing date. No exceptions will be made. Essential Candidates must have on or before Thursday, 9th May 2024. 1. A minimum of 3 years relevant practical experience in the maintenance or inspection of either vehicles, boats, marine, cliff or Search and Rescue (SAR) equipment. 2. The ability to prepare reports, keep work records, and record progress. 3. Strong interpersonal skills including the ability to work in a team environment. 4. The ability to work on their own initiative, including effectively managing and prioritising workloads to meet deadlines. 5. Good oral and written communications skills including a good technical working knowledge of English. 6. Good Information Technology (IT) skills with proficiency in Microsoft Office applications. 7. Have a current full driving licence (Category B) and/or (Category C). Special Personal Attributes required for the performance of the job • Have a high standard of physical and mental fitness, as this post requires Officers to work in a professional emergency service. Good eyesight and hearing are essential. • In a safety sensitive organisation non-dependence on drugs is essential. In addition to the above, candidates must also be able to demonstrate the Key Competencies identified for effective performance at this level (detailed overleaf). Desirable • Practical experience in SAR, cliff, boat or drone equipment. • Experience of procurement. • Experience in using a computerised maintenance management system. • Experience working within a planned maintenance system. • Experience working in a large organisation under a safety management system (SMS) e.g. ISO45001. • Experience working within the requirements of a risk management system, risk assessing own activities. • Training in the area of vehicle, boat or equipment maintenance, inspection, or examination. • Experience working to a fixed timetable, ensuring duties carried out to schedule. • Experience of Coast Guard or search and rescue operations. • Experience in volunteering or working with volunteers. • Experience in land search, climbing, boat or drone operations. • Knowledge of Safety, Health, and Welfare regulations applicable to shore establishments and to the marine emergency operations and administration. • Have a good knowledge of maritime search and rescue operations, including in relation to maritime safety and awareness and IRCG Coast Guard Unit (CGU) operations. Candidates should note that the admission to a competition does not imply that the Public Appointments Service is satisfied that they fulfil the essential entry requirements. Therefore, the onus is on the candidate to ensure that they meet the essential entry requirements prior to submitting their application. KEY COMPETENCIES FOR EFFECTIVE PERFORMANCE AT THIS LEVEL Analysis & Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues • Understands the practical implication of information in relation to the broader context in which they work – procedures, divisional objectives etc. • Identifies and understands key issues and trends • Correctly extracts & interprets numerical information, conducting accurate numerical calculations • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation • Constructively challenges existing approaches to improve efficient customer service delivery • Accurately estimates time parameters for project, making contingencies to overcome obstacles • Minimises errors, reviewing learning and ensuring remedies are in place • Maximises the input of own team in ensuring effective delivery of results • Ensures proper service delivery procedures/protocols/reviews are in place and implemented Interpersonal & Communication Skills • Modifies communication approach to suit the needs of a situation/ audience • Actively listens to the views of others • Liaises with other groups to gain co-operation • Negotiates, where necessary, in order to reach a satisfactory outcome • Maintains a focus on dealing with customers in an effective, efficient and respectful manner • Is assertive and professional when dealing with challenging issues • Expresses self in a clear and articulate manner when speaking and in writing Specialist Knowledge, Expertise and Self Development • Displays high levels of skills/ expertise in own area and provides guidance to colleagues • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/ Organisation and can communicate this to the team • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team Drive & Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level • Demonstrates flexibility and openness to change • Is resilient and perseveres to obtain objectives despite obstacles or setbacks • Ensures that customer service is at the heart of own/team work • Is personally honest and trustworthy • Acts with integrity and encourages this in others ELIGIBILITY TO COMPETE AND CERTAIN RESTRICTIONS ON ELIGIBILITY Citizenship Requirement Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 visa1 or a stamp 5 visa. To qualify candidates must be eligible by the date of any job offer. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility) and the Minister’s consent will have to be secured prior to employment by any Public Service body. Incentivised Scheme for Early Retirement (ISER): It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010): The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for re-employment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Housing, Planning, Community & Local Government (Circular Letter LG(P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). The appointment is subject to the Civil Service Regulation Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004, and any other Act for the time being in force relating to the Civil Service. Part 1 - Conditions which particularly apply to this position Pay Personal Pension Contribution (PPC) Pay Scale 1st January 2024 is EO equivalent and is as follows: €35,687 €37,589 €38,663 €40,759 €42,638 €44,455 €46,266 €48,039 €49,830 €51,581 €53,440 €54,685 €56,461 (LSI1) €58,251(LSI2) The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3(LSI1) and 6(LSI2) years satisfactory service at the maximum of the scale. Important Note Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are a currently serving civil or public servant. Subject to satisfactory performance increments may be payable in line will current Government Policy. Payment will be made fortnightly in arrears by Electronic Fund Transfer (EFT) into a bank account of your choice. Payment cannot be made until a bank account number and bank sort code has been supplied on appointment and statutory deductions from salary will be made as appropriate. You will agree that any overpayment of salary, allowances, or expenses will be repaid by you in accordance with Circular 07/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners. Annual Leave The appointee will be entitled to 23 days annual leave a year rising to 24 days a year after 5 years’ service, 25 days after 10 years’ service, 26 days after 12 years’ service and 27 days after 14 years’ service. This leave is exclusive of public holidays. Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross and 35 hours net per week. Extra attendance will be compensated as set out in the requirements of Circular 14/2014. Location The officer’s headquarters will be within their sector or as may be designated from time to time by the Head of the Department. When absent from home and headquarters on duty the appointee will be paid travel expenses subject to standard Civil Service practices. Part II - Conditions which apply generally to this position Tenure & Probation The appointment is to an established position on a probationary contract in the Civil Service. The probationary contract will be for a period of one year from the date of appointment. During the period of the probationary contract, the appointee’s performance will be subject to review by the appropriate supervisor(s) to determine whether the officer: (i) Has performed in a satisfactory manner, and (ii) Has been satisfactory in general conduct, and (iii) Is suitable from the viewpoint of health with particular regard to sick leave. Prior to completion of the probationary contract a decision will be made as to whether or not the appointee will be retained pursuant to Section 5A (2) Civil Service Regulations Acts 1956-2005. This decision will be based on the appointee’s performance assessed against the criteria set out in (i) to (iii) above. The details of the probationary process will be explained to the appointee by the Department of Transport. A copy of Department of Public Expenditure and Reform guidelines on probation will also be made available to the appointee. Notwithstanding the preceding paragraphs in this section, the probationary contract may be terminated at any time prior to the expiry of the term of the contract by either side in accordance with the Minimum Notice and Terms of Employment Acts, 1973 to 2005. In the following circumstances your contract may be extended, and your probation period suspended. • The probationary period stands suspended when an employee is absent due to Maternity or Adoptive Leave. • In relation to an employee absent on Parental Leave or Carers Leave, the employer may require probation to be suspended if the absence is not considered to be consistent with the continuation of the probation. • Probation may be suspended in cases such as absence due to a non-recurring illness, and • Any other statutory provision providing that probation shall - (i) stand suspended during an employee’s absence from work, and (ii) be completed by the employee on the employees return from work after such absence. Where probation is suspended the employer should notify the employee of the circumstances relating to the suspension. All appointees will serve a one-year probationary period. If an appointee who fails to satisfy the conditions of probation has been a serving civil servant immediately prior to their appointment from this competition, the issue of reversion will normally arise. In the event of reversion, an officer will return to a vacancy in their former grade in their former Department. Duties The appointee will be required to perform any duties appropriate to the position, which may be assigned from time to time. Travel, both within their sector, and potentially the other five sectors, will be required. When absent from home and headquarters on duty the appointee will be paid travel expenses subject to standard Civil Service practices.
Trainee Military Aircraft Systems Technician
CONDITIONS GOVERNING THE AWARDING OF A PLACE TO BECOME AN AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN IN THE AIR CORPS 1. GENERAL QUALIFICATIONS To qualify, a candidate shall at the time of application be: (i) a citizen of the State, or be any other person who has a lawful entitlement to reside and work within the State for the period of time that is required for the purpose of any such appointment and (ii) be of good character and satisfy any security clearance required and (iii) meet the required minimum standards of medical and physical fitness. 2. AGE REQUIREMENT Candidates must be 18 years of age or above and under 39 years of age on 12th June 2024. Please note that the upper age limit may be the subject of review in advance of future Competitions. 3. MINIMUM EDUCATIONAL QUALIFICATIONS Candidates must have attained the required minimum educational qualifications at the time of entry into the Air Corps. On enlistment, a candidate must have obtained specific minimum grades in the Leaving Certificate/National Equivalent. The standard minimum entry requirements are a minimum of Grade O6 in five subjects, at ordinary level, to include Mathematics, English or Irish or National Equivalent qualification and one of the following subjects: Physics, Chemistry, Engineering, Construction Studies or other STEM subject (scientific, technical, engineering, mathematical). Foundation Level and Leaving Cert Applied subjects are not reckonable. PLEASE NOTE: GUIDE TO THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN TRAINING PROGRAMME 2024 1. THE AIR CORPS The Air Corps currently operates twenty six aircraft in multi-role national aviation tasks. The types of aircraft include Learjet 45, CASA CN235 maritime patrol aircraft, Airbus CN295 maritime patrol aircraft, BN Defender, Pilatus PC-9M and PC-12. The Air Corps also operates Eurocopter EC135 and Leonardo AW139 helicopters. The primary role of the Air Corps is to provide support to the Army, Naval Service and An Garda Síochána in countering threats to State security on land, sea and air. In addition, the day to day peace time role of the Air Corps includes activities such as Maritime Surveillance, Fishery Protection, Garda Air Support Unit, Ministerial Air Transport, Emergency Aeromedical Service and Air Ambulance The Air Corps trains its own Military Pilot Officers, Military Aircraft Technicians, Military Air Traffic Controllers, Air Photographers and General Service personnel. Air Corps personnel may serve overseas as mandated by Government. 2. THE AIR CORPS TRAINEE MILITARY AIRCRAFT SYSTEMS TECHNICIAN PROGRAMME The purpose of the Air Corps Trainee Military Aircraft Systems Technician programme is to provide military aircraft technicians for the Irish Air Corps. The programme offers successful candidates the opportunity of becoming an efficient and disciplined member of the Air Corps The trainee technician undergoes full basic military training and passes out as a 3-Star soldier prior to commencing their technical training. This is a unique opportunity for an individual who has an interest in military training to also pursue a career in aviation maintenance. The initial military training affords the trainee technician an opportunity to develop skills which are applicable to the aircraft maintenance environment such as discipline, self-reliance, teamwork and working to exacting standards. The system of training is of the highest standard, and the training programme in the Air Corps Technical Training School has been developed to provide ab initio technical training. The programme offers successful candidates the opportunity to become an efficient and disciplined member of the Air Corps. The programme is aimed at meeting the current and future employment needs of the Air Corps by providing graduates with a Level 7 Degree. The programme offers an interdisciplinary approach whichin the students obtain a mix of technological and operational skills specifically related to Irish Military aviation requirements.
Customs Administrator / Transport Support Administrator
Contract Type: Permanent Shift pattern: 3 weekly rotational rota: Week 1: Mon - Fri, 0800 – 1700 Week 2: Mon – Fri, 0900 – 1800 Week 3: Mon – Fri, 1300 – 2100 0800 – 1200 every 4th Saturday and some on call responsibility on same weekend , Rest Day in Lieu during following Woodside Haulage have a fantastic opportunity for a Customs Administrator to join their fast paced, award winning team. About the Company: As one of the UK & Irelands leading logistics providers, we work across a wide variety of industry sectors as the trusted logistics provider for many leading manufacturers, retailers and distributors in the UK, Ireland and across Europe. With continued investment in our infrastructure, equipment, and technology we deliver a customer experience defined by reliability, value and peace of mind. Job Summary: Working within Woodside Haulage, this persons primary role will be to obtain and check customers data, to transfer this with vehicle and shipping information to our Internal Customs Brokerage Department, and to use the completed Customs Clearances to facilitate the Ferry bookings for our Customers Shipments. There are strong inter team communication needs with Customer Services and Transport Operations in a fast paced environment. Full training will be given on all aspects of Customs Clearance work although previous experience is advantageous.The successful candidate will be an excellent communicator and be commercially aware with great attention to detail and the ability to work flexibly. They will work well as part of a team and will promote good working relationships with internal and external colleagues. They will liaise both internally & externally to ensure all customs procedures are followed, enabling the efficient movement of goods between and UK & Ireland North & South. The Person: • Will possess excellent verbal, written, and communication skills with the ability to communicate across different media (e.g. telephone, e mail and electronic messaging) • Will have high levels of accuracy and attention to detail. • Will be passionate about delivering outstanding customer service to our customers, colleagues, and partners. • While full training will be provided around systems and customs administration, very strong overall I.T. knowledge is essential as there will be exposure to several different operating systems. Essential criteria: 1 years previous administrative experience working within a fast paced, busy office environment 1 years previous experience in the use of all Microsoft packages Desirable Criteria: Previous experience working in a busy transport office or logistics background The Package: Competitive salary Fully funded health care cash plan Multiple employee perks Employee recognition scheme Continuous personal development In-house Learning and Development hub with access to full suite of iHASCO training programmes Cycle to Work Scheme On site, free car parking 32 days holidays per year Award winning, modern office facilities
Account Manager
Job Overview As an Account Manager your role is pivotal to the success of the business. You are specifically accountable for delivering exceptional customer service across our existing and potential customer base. As an expert you are responsible for building and maintaining strong customer relationships within your targeted territory Why work for LKQ We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities
Press Officer
Job Background The Press Officer will provide a communication service in a fast-paced environment in support of operational demands, developing appropriate responses to a range of often sensitive and complex enquiries from the media, and under the oversight of the Senior Press Officer, delivering both planned and spontaneous communications to support organisational policing priorities, raise public confidence and directly contribute to operational outcomes in line with policing plan priorities. The Press Officer will utilise a wide range of channels, appropriate to a variety of audiences, including campaigns, public relations, internal communications, digital communications, traditional and social media. The role holder will also be responsible for providing fast time advice and guidance to internal colleagues on issues affecting the reputation of the organisation. Hours of Work : Normal working hours are 10 hour shifts covering seven days per week between 06.30 and 20.30. The post attracts a Shift Disturbance Allowance and an On Call Allowance in which appropriate rates will be applied. These hours and allowances are subject to ongoing review to reflect business needs. Salary : £30,721 to £31,352 + Shift Disturbance and On Call Allowance + £580 Environmental Allowance (under review) Location : Greater Belfast Main Activities The main duties and responsibilities associated with the role include the following :
Internships in the Communications Unit of the Department of Foreign Affairs
Applications are invited for paid internships, which may arise in the Communications Unit of the Department of Foreign Affairs. The Unit's role is to promote Ireland and Irish foreign policy internationally and to provide strategic guidance to the Minister for Foreign Affairs, Ministers of State, our teams based at the Department’s headquarters in Dublin and our Embassy and Consulate network. The Unit is part of the Department's Global Ireland and Economic Division and is made up of the following teams: Press Relations, Multimedia and Digital, Public Diplomacy and Content, Irish Aid Communications, Internal Communications. A key aspect of the Unit’s work is to manage digital communications platforms and advise internally on how digital communications can be used to achieve the Department’s objectives at home and abroad. These internships will offer a unique opportunity for talented individuals to work as part of a highly motivated and skilled team on innovative projects covering a range of disciplines of relevance to policy objectives. Internships will be for a duration of 22 months. All internships will be based in the Department of Foreign Affairs, Dublin. Successful candidates will gain practical experience by contributing to our communications across our digital platforms. The production of accurate and engaging written features and social media copy complemented by suitable multimedia assets for a wide range of platforms and channels will be core to the work. In this context, strong candidates for these roles would be able to display specialist skills in digital media. This may include, but not be limited to, areas like videography, photography, graphic design, digital asset management, social media, copywriting, ensuring consistency and adherence to accessibility standards, and style guidelines. The Department of Foreign Affairs is committed to a policy of equal opportunity. Qualifications/Experience: Essential • Have at a minimum a second class honours undergraduate degree in one of the following areas: journalism, marketing, communications, design or equivalent. • Knowledge of digital platforms, content management systems, and social media tools. • Experience in the production of creative digital content*. • High level of oral and written communication skills, including copywriting skills. • Excellent interpersonal skills, initiative and good judgement along with the ability to develop good working relationships and operate as part of a team. *Where possible please provide links to examples of work in the application form. Desirable • Experience in video production or photography or graphic design. • Knowledge of the Adobe Creative Cloud suite, in particular Photoshop, Premiere Pro, Express. • Knowledge of digital marketing and search engine optimisation. • Knowledge of data analytics. • Experience in copywriting for online publication. • Familiarity with Digital Asset Management systems, multimedia copyright and usage rights. • Knowledge of project coordination. • Experience operating teleprompters and working with scripted content. • Knowledge of accessible media (Subtitling, Captions, ALT Tags, SRT Files). • A strong interest in the work of the Department of Foreign Affairs. Job Specification: These roles require specialist skills in digital media, including videography, photography, graphic design, digital asset management, social media, and copywriting. The precise range of duties will vary over time according to the demands of the unit, but will include the following: • Generate high quality user-focused content for digital channels working across all HQ Units and Missions to ensure consistent presentation and tone of voice. • Develop and create social media content across platforms, including but not limited to text, images, graphic assets, scripts and videos. • Research and write engaging content for Ireland.ie aimed at promoting Ireland globally as a place to live, work, study and invest. • Analyse design briefs, determine requirements, and conceptualise content for digital platforms, primarily Ireland.ie. • Source appropriate footage and maintaining databases of video and audio content in line with copyright and legal requirements. • Media management including update and maintaining of internal content databases • Film original video content for use on Ireland.ie and related social media. • Edit video material and packaging of all video content in relevant formats across a range of digital channels, including for Mission microsites. • Ensure accessibility of all video content through inclusion of closed captions and subtitles. • Conduct research to provide accurate and up-to-date information in both website articles and social media posts. • Conduct research on industry trends and incorporate relevant learnings into content development. • Maintain and contribute to a content calendar for website and social media, ensuring consistent and timely content delivery. • Coordinate across HQ and Mission network to align content with campaigns and initiatives. • Utilise analytics tools to optimise content. Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 visa1 or a stamp 5 visa; It should be noted that any attempt, direct or indirect, by or on behalf of a candidate to influence the selection process will automatically disqualify the candidate. Code of Practice The selection process for appointments will be conducted in accordance with the Code of Practice for Appointment to Positions in the Civil Service and Public Service. Complaints/requests for review will be considered in accordance with the procedures set out in the Code of Practice which can be accessed by visiting www.cpsa.ie. General Data Protection Regulation (GDPR) The current legislation for Data Protection in Ireland is the Data Protection Acts 1988 - 2018 and the General Data Protection Regulation (EU 2016/679). The Data Controller for the collection and processing of your personal data in the Department of Foreign Affairs. Your personal data will be processed for the purposes of your application and will not be further processed in a manner that is incompatible with those purposes. When you submit an application for a competition, we create a record in your name. Information submitted by you or obtained from third parties on your behalf is used in processing your application. Your data will be retained by the Department for as long as there is a business need to do so and in line with the Department’s obligations under the National Archives Act 1986 (as amended). All necessary technical measures have been put in place to ensure the safety and security of the systems which hold this data
Emergency Medical Technician
Key Working Relationships · Control Manager · Assistant Chief Ambulance Officer · Ambulance Officer Purpose of the Post The Emergency Medical Technician post is designed to provide a comprehensive and dedicated Patient Transport/Intermediate Care Service within the National Ambulance Service. Emergency Medical Technicians may be tasked occasionally to higher acuity calls. In this role, the primary purpose will be: · In advance of an EMS resource as a First Responder · Simultaneously, alongside an EMS resource as additional responders/practitioners, e.g. Cardiac Arrest · As the primary resource to low acuity calls not appropriate to Paramedic service provision, i.e. Omega Calls · In any role deemed appropriate during a Major Emergency. Principal Duties and Responsibilities Clinical/Patient Care Responsibilities Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long term health condition. For further information on the HSE commitment to Diversity, Equality and Inclusion, please visit the Diversity, Equality and Inclusion web page at https://www.hse.ie/eng/staff/resources/diversity/ Remuneration The salary scale for the post is (as of 01/01/2024 ): €33,361 - €35,187 - €36,284 - €37,035 - €37,685 - €38,527 - €39,041 - €39,916 - €40,815 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. The salary for this role reflects the requirements set out in the eligibility criteria and is all inclusive. Hence no other allowances, including qualification allowances, or payments are payable with the exception of premia payments associated with shift working* or unsocial hours. *Qualification for shift allowance is subject to working a recurring cycle of shifts which involve days, nights and weekend working, i.e. covering a 24/7 period
Housing Customer Support Apprentice
About the role As a Housing Customer Support Apprentice, you will be in a permanent role and supported to attain accredited qualifications. You will be supported to develop skills and gain experience to prepare you for a career in housing. You will be assigned to gain on-the-job experience in the delivery of frontline housing services to both tenants and customers seeking housing solutions. Your programme will include working out in the communities we serve and participating in shared learning activities. Housing Customer Support Apprentice Programme The Housing Executive is unique in offering a wide range of different professional job roles and is a forward-thinking and supportive employer. In Housing Services Division, and the Housing Executive, you can make a difference to real people’s lives through fairness, passion, and expertise. The Housing Customer Support Apprentice Programme aims to attract, train, and retain talent in the Housing Executive. The Apprentice Programme is a valuable avenue in recruiting at entry level and developing new housing professionals in order to support our talent management ambitions. As a Housing Customer Support Apprentice, you will be afforded the opportunity to gain professional qualifications while developing the skills and competencies necessary to be accomplished Housing Professionals working within our frontline and support services. Our Apprentices will be situated in different locations across the organisation so can choose a location that suits you from the list provided. The programme is focussed on opportunities to gain experience in frontline operational and direct support roles working with tenants, people living in our communities and customers seeking housing solutions. Therefore, you need to be comfortable being out talking to and working with customers and will be supported to grow these skills and your confidence. These are not ‘back office’ roles. In addition, you will be given the opportunity to develop loads of important work skills in other areas by shadowing other staff in key roles, attending meetings, opportunities to present & share information. You will develop important skills such as excellent communication skills, time management skills and learning how to prioritise a busy workload. The following programme represents a significant package of investment by the organisation over and above that offered to other job roles. It represents our commitment and interest in supporting the progress of each of our Apprentices to succeed. At a glance: Two-year Housing Customer Support Apprenticeship programme 1. You need to have attained 5 GSCEs or Equivalent (including grade C or above in both English & Mathematics). 2. You do not need any prior work experience but should be motivated and ready to fully engage with each part of the Apprentice programme. 3. You must possess a current driving licence or have access to a form of transport that enables you to meet the requirements of the post in full including with reasonable travel timeframes. 4. This is a permanent post in the Housing Executive and a head start into a career in Housing. 5. Posts are available at different locations across the Housing Executive. 6. Starting at salary point 2 £22,366 and moving to salary point 6 on successful completion £23,893 of all elements of the programme (subject to ongoing pay and grading review). 7. Access to a fully funded professional qualification - CIH Level 3 Certificate in Housing Practice (terms & conditions apply). 8. Access to a fully funded Housing skills qualification - OCN (NI) Level 3 in Housing Practice or equivalent (terms & conditions apply). 9. Both these qualifications form part of an integrated 2-year course delivered by North West Regional College (other participating colleges may apply). 10. Support shaped to your needs - in-house induction and development programme. 11. Support to grow skills – enrichment activities to develop skills, confidence and build connections to local communities and relevant service delivery partners. 12. Chance to network with other staff in the Housing Executive and in Housing Associations. 13. Valuable work experience - placements in key frontline housing roles. You will be placed in two different roles throughout your programme. 14. The Housing Executive offers careers in a wide range of professions. Our level of investment in our people working for us shows that we value our staff and want them to fulfil their potential. 15. On successful completion you will be placed in one of the following permanent job roles which will be decided by the business: i Customer Service Unit Advisor ii Neighbourhood Officer iii Counter Assistant iv Level 3 Front-line Housing Administrator There are THREE mandatory elements of the Apprentice Programme 1. Roles: you will experience two different roles during the two-year programme; CSU Advisor, Neighbourhood Officer, Counter Assistant or Level 3 Front- line Housing administration. Apprentices will typically change to a different role in year two. 2. Development programme: you will embark on a programme tailored specifically to Apprentices. This will involve opportunities to development skills & knowledge specific to your roles in Housing; wider sector knowledge, networking events, presenting skills & knowledge of the business. This is a mandatory requirement to complete the programme. 3. Academic qualification: you will be supported and be given time to complete two integrated qualifications in Housing over a two-year period. If you are interested in working for and within our communities, then a career in Housing is a worthwhile and satisfying pathway. You will gain many transferable skills in this programme that will help you succeed in any job role. Our Apprentice programme offers committed and motivated individuals a solid foundation to a rewarding career within Housing Services Division and to follow your choice of Housing Management as a professional vocation. Who we are As the Strategic Housing Authority for Northern Ireland we assess housing need, oversee the Social Housing Development Programme (SHDP) with our housing association partners, provide housing support services with our voluntary and community sector partners and provide homelessness services across Northern Ireland. Furthermore, we are the Home Energy Conservation Authority for Northern Ireland. With an annual budget of more than £1.2bn, we provide a range of public services across Northern Ireland. Our footprint extends to more than 220,000 homes, and our services impact on the lives of one in every three people. As the strategic housing authority, we also oversee the administration of the system of Housing benefit. We provide responsive repairs and planned maintenance across an asset base of just under 84,000 homes. As the largest funder of domestic violence services, and a leader in community cohesion work, we are a trusted partner throughout communities in Northern Ireland. The Housing Executive is committed to working in partnership to ensure that everyone is able to live in an affordable, sustainable and decent home, appropriate to their needs, in a safe, attractive, and climate-resilient place. Duties: Duties will vary, they will be in line with the detailed requirements of assigned job postings above which include: a) Understanding the needs of tenants, and customers b) Taking appropriate action, referring complex or other issues to other staff in line with agreed procedures or signposting to other organisations as directed c) Answering customer queries and supporting frontline housing service teams d) Under the direction of Line Manager, provision of timely and accurate advice & assistance to customers within the assigned job posting e) Responsibility for completion of practical tasks linked to the smooth changeover of outgoing and incoming tenants f) Carrying out assigned tasks under supervision requiring direct engagement with communities, community representatives and working out in our estates g) Working with Maintenance, Patch Managers, Housing Advisors and other key staff to support the management of our Estates, including environmental management h) Working with Maintenance, Patch Managers and other key staff to support Property management, including completion of good housekeeping tasks in line with the job posting duties i) Recording and following up on repairs to property, grounds and other repairs to a range of different property types and tenures as directed j) Liaising with internal and external stakeholders k) Working across different locations to provide services as needed l) Completion of administrative tasks to support housing services, maintaining records and IT systems Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with programmes and projects. Key Responsibilities (The following duties are indicative of the posts that Customer Support Apprentices may be required to undertake as part of their programme. Please refer to the full Job Description for each post for further details) Programme / General 1. To develop the necessary skills and experience to become a Housing Services Level 3 Officer in one of the following roles: Customer Service Unit Advisor, Neighbourhood Officer, Counter Assistant, or a Level 3 Housing administrative post. 2. To work as part of a team, assisting and providing support to the frontline Housing Services team to support the delivery of business objectives. 3. To engage in a comprehensive Personal Development Programme through both internal/external training and practical experience in selected projects/work areas. The training will be conducted on a modular, continual assessment basis. 4. To attain a relevant accredited qualification (if applicable) as defined by NIHE with NIHE meeting the costs associated with the qualification through the Aids to Study policy. Customer Service Advice 5. To respond in a timely and professional manner to customer contact using a range of communication methods. 6. To assist in recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 7. To communicate with customers to understand their query and accurately record the priority of a wide range of maintenance and heating repairs. 8. To liaise with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 9. To use a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs. 10. To advise on policies and procedures including response maintenance and other business areas where required. Neighbourhood Officer 11. To assist in a range of Estate Management duties, including assisting with Health and Safety checks in communal areas, and undertaking PLC schedule of inspections. 12. To assist in the monitoring and, if required, cleaning of communal areas, including low, medium and high-rise flats. 13. To assist in the reporting of repairs, including visits to elderly or vulnerable tenants to ensure accurate reporting of repairs. 14. To assist in a range of Environmental Management duties, including assisting in the monitoring and reporting of bonfires, travellers sites and the condition of open spaces in general. 15. To work with grounds maintenance and office staff in addressing environmental issues. 16. To assist in the monitoring of minor instances of nuisance and low level antisocial behaviour. 17. To assist in a range of Community Development activities including assisting dealing with tenant queries, producing progress reports on activities and providing feedback to tenants on activity in our estates. 18. To assist in undertaking estate-based inspections in partnership with community representatives and agencies. 19. To develop and maintain links with local communities and their representatives. Counter Assistant/Admin Officer Duties 20. To accurately capture information on systems including customer contact details, the nature of their request, and what action has been taken. 21. To provide basic advice in line with policy on issues such as housing benefit and universal credit; accounts and arrears enquiries; repair requests; estate management and community issues and planned maintenance schemes. 22. To provide assistance to customers to report repairs, form filling, reporting anti-social behaviour and provision of documentation to customers. 23. To assist in receipting information by receiving, checking, and appropriately receipting information submitted by customers at the counter. 24. To signpost and pass customer requests to other offices/departments as appropriate. General 25. To deliver high standards of customer service and contribute as directed to the review and implementation of customer service delivery. 26. To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing Services directorate. 27. To promote continuous service improvement by working with customers to improve service delivery. 28. To manage your own performance and be flexible and responsive to change. 29. To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIHE. 30. To comply with and enforce all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 31. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 32. To undertake any other duties which may be assigned to meet organisational need and the change agenda, and which are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined. Criteria Essential/Desirable When Assessed Knowledge, Skills and Experience 1. Achieved a minimum of five GCSE qualifications grade C, including English & Mathematics OR equivalent qualifications 2. Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full. 3. Can demonstrate knowledge of a range of communication skills. Total Financial Package The salary scale for this post (Level 2/3) is currently £22,366 per annum. There are accelerated increments linked to successful completion of all elements within the programme applied at the end of each programme year. On successful completion of the Housing Customer Support Apprentice Programme, Apprentices will progress to Level 3 point 6, of the salary scale £23,893. The Housing Executive is introducing a new a pay & grading structure which will change our grades and improve starting salaries. Successful candidates normally commence on the first point of the pay scale, however, depending on the successful candidate’s current financial package, skills and experience, we may be able to facilitate a higher starting salary. In addition to basic pay we also have an excellent pension scheme, with an employer contribution of 19%. As an employee you will pay a pension contribution rate between 5.5% and 10.5%. This is a contributory scheme with the contribution rate linked to salary. For further information visit the NILGOSC website. We also offer access to the NILGOSC Prudential Additional Voluntary Contributions (AVC) scheme which has a number of additional benefits.
Medical Officer
KEY RESPONSIBILITIES The post holder will report to the Occupational Health Consultant, and will work closely with the Occupational Health Senior Management Team to provide a comprehensive occupational health service. The main duties of the post will include: • assisting in providing advice and guidance to all Government Departments, Executive Agencies including the NI Prison Service and other public bodies on their occupational health, safety and hygiene responsibilities; • medical examinations in Belfast, and occasionally centres elsewhere in Northern Ireland, of employees referred to OHS by client bodies, including in relation to recruitment, fitness for post, health surveillance and sickness absence. In addition to medical examinations, face to face and remote consultations are also provided; • providing pension medical advice on cases referred to OHS by Civil Service Pensions; • providing medical advice on cases referred to the OHS by a range of other agencies (currently under review); • working with the OHS multi-disciplinary team in promoting and maintaining an occupational health service for the NICS including participation in health promotion activities; and • collaborating with client bodies in assisting them to meet their occupational health needs. This list is not exhaustive; other duties of a similar nature and appropriate to the grade may be assigned from time to time TERMS AND CONDITIONS There are currently two permanent, full time vacancies. However, we are open to discussions about alternative work patterns that support a healthy work-life balance and applications will be considered from candidates wishing to work reduced hours. Further appointments may be made from this competition should NICS positions become vacant which require the same eligibility criteria and have similar duties and responsibilities. Location These posts will be based at Bruce Street, Belfast. The NICS operates a Hybrid Working Policy which allows staff to work between the office and remote working locations/home, based on business needs. While OHS provides a front line service which in the main requires attendance in the medical suite an element of remote work/home working can be considered. Salary Salary will be within the range £65,409 - £71,353 within which pay progression will be performance related. Starting salary will be at the minimum of the scale. If the successful candidate is an existing civil servant, normal pay on promotion/re-grading arrangements will apply. Pensions The NICS offers all employees an attractive pension package. You'll find further details on the Civil Service Pensions (Northern Ireland) website at www.finance-ni.gov.uk/civilservicepensions-ni Holidays In addition to public and privilege holidays, currently 12 days, the annual leave allowance will be 25 days, rising to 30 days after 5 years’ service. Hours of Work The normal conditioned hours of work are full-time (37 hours net) Monday to Friday. Most offices work flexi-time. However, the NICS offers a range of flexibilities to enable a better work-life balance for employees. It is envisaged that some element of home working and / or remote working may be possible in line with the NICS Hybrid Working policy and business need. Travel Access to a form of transport will be required in order to fulfil the responsibilities of this post. Travel throughout Northern Ireland will be required. Vetting An appointment will be dependent on the individual satisfying the vetting requirements for the post. The level of vetting required for this post is Counter Terrorism Check (CTC). Probation Confirmation of appointment will be dependent upon the satisfactory completion of a probationary period of 1 year. If performance, conduct or attendance during this period is not satisfactory the appointment may be terminated. CONDITION OF APPOINTMENT (see Eligibility Criterion 3) Successful candidates will be required to attain Diploma in Occupational Medicine through the Faculty of Occupational Medicine within 5 years of appointment to the post. Candidates must be available to undertake the necessary course of study which will include a requirement to undertake some work and activity during their own time. Failure to achieve Diploma in Occupational Medicine through the Faculty of Occupational Medicine within a maximum of 5 years of appointment or, withdrawal from the training route at any stage, may result in the termination of your appointment. Failure to Complete Course of Study Where you decide not to complete the course, you will be required to refund costs on a pro-rata basis, except in exceptional circumstances. Career Development The NICS is committed to career development and offers attractive career prospects across a wide variety of roles and professions. Career development is an integral part of the performance management system. Personal Development Plans identify learning and development needs with a view to enhancing skills and capabilities. NI Civil Servants have access to a wide range of internal job opportunities, including secondments with external organisations and are encouraged and supported in proactively managing their career. ELIGIBILITY CRITERIA Applicants must, by the closing date for applications: 1. Currently hold, or be entitled to hold, full registration with the General Medical Council and a valid licence to practise medicine in the UK*. AND 2. Have the equivalent of at least 3 years' post full registration (or post entitlement to hold full registration) clinical experience**, gained within the last 7 years. AND 3. Be prepared to gain the Diploma in Occupational Medicine through the Faculty of Occupational Medicine within 5 years of appointment to the post. *Candidates must obtain the necessary registration and valid licence by the date of appointment. **Clinical experience is defined as having worked in, for example, general practice, general medicine, surgery, psychiatry or occupational medicine. Equivalent professional membership: give details of the professional membership held and reasons why you consider it to be equivalent to the membership required. The onus is on you to provide the panel with details of the professional membership so that a well-informed decision can be made. You will be required to provide documentary evidence of your professional membership at interview so please ensure you have these readily available. SHORTLISTING CRITERIA In addition applicants should be aware that after an eligibility sift, should it be necessary to shortlist candidates to go forward to interview, the following shortlisting criteria will be used: 1. (a) Possess a recognised qualification in Occupational Medicine. OR 1. (b) Possess a higher specialist medical qualification awarded by a Royal College, Faculty or University The selection process will consist of a competence based interview. COMPETENCE BASED INTERVIEWS Selection panels will design questions to test the applicant’s knowledge and experience in each of the above areas and award marks accordingly. No notes or personal documentation may be brought into the interview room. 1. Leading and Communicating At all levels, effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It is about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens. Marks available: 20 2. Making Effective Decisions Effectiveness in this area is about being objective, using sound judgement, evidence and knowledge to provide accurate, expert and professional advice. For all staff, it means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well reasoned, justifiable decisions. Marks available: 20 3. Managing a Quality Service Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery. Marks available: 20 4. Delivering at Pace Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it is about working to agreed goals and activities and dealing with challenges in a responsive and constructive way Marks available: 20 5. Collaborating and Partnering People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the NICS, to help to achieve business objectives and goals. At all levels, it requires working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions. Marks available: 20 6. Changing and Improving People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. For all staff, it is about being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter’, more focused ways. Marks available: 20 Total Marks Available: 120 Overall Pass Mark: 72 INTERVIEWS It is intended that interviews for this post will take place in Bruce Street during week commencing 24th June 2024. NICS COMPETENCY FRAMEWORK The selection process will assess candidates against the NICS competency framework at level 4. The NICS competency framework sets out how all NICS employees should work. It puts the Civil Service values of integrity, honesty, objectivity and impartiality at the heart of everything they do, and it aligns to the three highlevel leadership behaviours that every civil servant needs to model as appropriate to their role and level of responsibility: Set Direction; Engage People and Deliver Results. Competencies are the skills, knowledge and behaviours that lead to successful performance. The framework outlines ten competencies, which are grouped into three clusters. The competencies are intended to be discrete and cumulative, with each level building on the levels below i.e. a person demonstrating a competency at level 3 should be demonstrating levels 1 and 2 as a matter of course.
