131 - 140 of 464 Jobs 

Deli Assistant

SparClonakilty, Cork

SPAR Clonakilty, By Pass Road, Clonakilty, County Cork is looking for a part -time Deli Assistant to join their fantastic team. Requirements To operate within the fresh foods department efficiently, effectively and hygienically to ensure customer satisfaction at all times with the highest standards of service and products. The ideal candidate will possess the following attributes:

30+ days agoPart-time

Talent Acquisition Specialist, Up To 12 Month Contract

PepsicoCork

We are on the look-out for a Talent Acquisition Specialist to join our PepsiCo HR team in Cork on a specified purpose contract up to 12 months duration.As a key member of our high-performing Ireland Talent Acquisition team, you will partner with both Business and Human Resource Leaders to develop and deliver bespoke recruitment strategies.We are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 16 locations across 9 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast-paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world.At PepsiCo, you won’t find our HR people sitting on the side lines. They know the business inside and out, and work in partnership with colleagues to ensure that people are at the heart of decision making. Our HR leaders are commercial, pragmatic and extremely collaborative – and whether they are a HR Business Partner or a specialist, their guidance is highly valued by the wider PepsiCo business. Do you share our passion for Collaboration and HR partnership? If so, we could take your talents to a whole new level.Primary Accountabilities:You will manage the identification and selection of high potential external talent and will be a trusted advisor to multiple stakeholders, managing the full lifecycle recruitment across your business function.Working in partnership with TMD & TR, develop a high-quality talent pipelining bench in order to attract develop and engage critical talentLeverage & present external insights & analysis relating to SWP, critical roles & talent roles identified across the PGCS org in order to drive faster & stronger hiring decisions.Leverage LinkedIn insights & market mapping provide a top-class service to business stakeholders to optimize hiring capabilityIdentify & execute Employer Branding opportunities for your functions by way of Career Events, Seminars, Social Posts & InterviewsWork on and actively contribute to project work both within TA and within the wider HR functionQualifications/RequirementsEssential Skills:In-house full lifecycle recruitment experience in a TA specialist role (could be with an RPO), preferably in the relevant functional area (e.g., Manufacturing/Supply Chain/Finance/IT/Procurement/HR).Ideally this person would have both agency & inhouse experienceProven experience of extensive direct sourcing for mid-level candidatesProven experience in managing and running multiple campaigns in an end-to-end recruitment process, both for a large number of individual niche skillsets as well as high volume recruitment campaignsPossess an Analyst skill-set to be able to interpret & present market trends & data to your key stakeholdersProven experience of exceptional candidate management and successful delivery against recruitment KPI’sEvidence of direct sourcing at an expert level, including use of multiple channels and methods, e.g., cutting edge social media tools/ LinkedIn Certification.Have led on recruitment projects/initiatives.Recruitment qualification, ideally to Social Talent Black Belt is highly preferable.PepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales.At the heart of PepsiCo is Performance with Purpose – our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com.Relocation Eligible: Not ApplicableJob Type: TemporaryApplyJoin Our Talent CommunityShare Job

30+ days ago

SAP Master Data Analyst

PepsicoCork

Auto req ID: 253289BR Job Description PepsiCo is on the lookout for an SAP Master Data Analyst to join our team in Little Island, Cork on a fixed term contract up to 12 months. We are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 16 locations across 9 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast-paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world. The supply chain team are the lynch pin of operations ensuring the careful coordination of concentrate ingredients and recipes. The team works with our global plants, bottlers and Distribution Centres to ensure flawless supply execution for PepsiCo. Would you like to work in a dynamic global environment connected in to 140 markets worldwide? If so we could take your talents to a whole new level. Role Summary: The Central Data Team creates and governs critical master data for Cork, Singapore, Colonia and Arlington plants supporting Innovation, Productivity, Transformation projects as well as data cleanse activities. We are leveraging new SAP MDG technology to continue our journey of MDM and continuous improvement. Collaborating with all PGCS plants and functions, this is an exciting opportunity to join a dynamic team with lots of opportunity to learn the business and work on best-in-class technology Primary Accountabilities Creation and maintenance of cross functional Master Data for new and existing products across PGCS plants. Execute projects (material master, bill of materials and other data objects) ensuring right first time and in line with process notes and job aids. Validate and approve projects on a timely basis and communicate to relevant stakeholders Operate in SAP MDG, SAP ECC and BOM cockpit Analyse changes to formula and impact on SAP sku’s, labels and registration understanding the impact to other functions and plants Drive root cause investigations for issues and develop corrective actions as required. Work with MDG sustain and IT teams to ensure clear analysis Develop and maintain KPI’s Support the team through the development of automated tools to support data creation and validation Collaborate with stakeholders to ensure timely updates on queries, issues and projects and provide updates to the team at daily team connects GCS control owner for key controls ensuring processes and documentation maintained in an organised and timely manner Adhere to all PepsiCo Health & Safety requirements Adhere to all GCS Standards Qualifications/Requirements Essential Skills: A proven ability to achieve deadline and balance priorities Excellent attention to detail and ‘right first time’ approach to work Advanced excel skills including macros Logical and analytical with a track record of creating innovative solutions Excellent communication skills with proven ability to communicate effectively across functions and to all levels of the business Team player / excellent interpersonal skills Ability to multi task and operate in a high paced environment Third level qualificationDesired Skills: SAP Experience Process mapping Experience in a multi-national environment Curiosity for learning Customer focusedPepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. At the heart of PepsiCo is Performance with Purpose – our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com. Relocation Eligible: Not Applicable Job Type: Temporary

30+ days agoTemporary

Supply Chain Finance Manager

PepsicoCork

Auto req ID: 251102BR Job Description PepsiCo is on the lookout for a Supply Chain Finance Manager to join our team in Cork on a permanent basis. We are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 16 locations across 9 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast-paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world. Role Summary: The environment has been rapidly changing for PGCS Supply Chain across many areas. We have huge opportunity to partner and leverage data & technology to create a much stronger organization. Our organisation has a vision for supply chain finance that is digital, data driven, statistical, predictive & forward looking. One that optimises decision making in real time. Primary Accountabilities: Lead the transformation of PGCS Volume planning and reporting process by leveraging end to end Pepsico data, adding value through visualisation, analytics and insights Lead the finance business partnership with the PGCS Global Supply Chain team including: Global Sales and Distribution Costs financial planning and reporting Working Capital management including development of analytics suite to demonstrate the connection between Capacity, Inventory Levels and Forecast Accuracy Inventory Obsolescence and Reserves, working cross-functionally to understand trends and develop strategies to reduce costs Support the Supply Chain Productivity agenda – providing a finance lens Business Continuity support and analysis Partner with wider Pepsico supply chain to evolve Pepsico’s vision for Integrated Business Planning for global volume Other project support Lead and motivate a team of three Qualifications/Requirements Essential Skills: Strong Digital know-how – proven track record and mindset to interact with technology that delivers business value specifically strong data and analytics experience Significant communication and influencing skills across all levels of a multinational organisation and external consultants Experience in project management of complicated multi faceted cross functional projects Storytelling - Skilled in Data analysis, dashboarding and visualisation, analytics. Competent in design and delivery of visual reports to deliver messaging to executive level – significant level of data that needs to be made less complex. Excellent technical skills in interpreting big data sets, drawing conclusions and providing insights with predictive, diagnostic & prescriptive analytics Ability to problem solve and adapt in a fast-paced environment Change Management experience ideally on a large project with senior stakeholders People Management experience Professionally qualified accountant with 8 years+ PQE (ideally in a multinational manufacturing environment in an FP&A function)Desired Skills: Previous Supply Chain finance experience Experience in BPC / SAC / Tableau or similar visualisation / predictive analytics tools an advantage PepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. At the heart of PepsiCo is Performance with Purpose – our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com. Relocation Eligible: Not Applicable Job Type: Regular

30+ days agoPermanent

GQO Indirect Category Manager

StrykerCork

About Stryker Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com Why supply chain at Stryker? As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better. Plus, we have an award-winning culture and were recently named the #5 World's Best Workplace by Fortune!  Position Summary Every day, our employees bring a passion to offer high quality medtech products and services that improve the lives of people around the world. That passion is the DNA of our company. We sum it up in the 11 words of our mission: “Together with our customers, we are driven to make healthcare better.” Our mission is at the heart of everything we do. Taking great pride in developing and engaging our employees, Stryker was named to Fortune’s “Top 100 Companies to Work For” for in 2018 and was named one of the “World’s Best Workplaces” in 2017.  This role will have responsibility to develop GQ&O Indirect category strategies, best practices processes, policies, procedures and project development to deliver sustainable margin results across a global network/sites. Identifies opportunities for value improvement and drives global leverage and efficiencies across network/site operations. Creates fact bases, strategic initiatives, business cases and recommendations. Will convert local strategies and initiatives into global strategies and constantly leads thinking on improving total GQ&O efficiencies. Will execute deliverables in line with GQO strategies working closely with local, franchise, regional and global stakeholders. Key Areas of Responsibility Our benefits Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities. Know someone at Stryker? Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at  https://careers.stryker.com/referrals/

30+ days agoFull-time

R&D SRA Assoc Scientist, Up To Month Contract

PepsicoCork

Auto req ID: 253326BR Job Description We are currently looking for an R&D SRA Assoc Scientist to join our regularly affairs team in Little Island on a 12-month contract. We are the concentrate team in PepsiCo (PGCS) working across the beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 16 locations across 9 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world. Accountabilities: This is an integral role at PepsiCo’s Global Regulatory Chemical Safety Centre of Excellence Act as lead on EU Poison Centre Notification (PCN) project according to EU REACH regulation Act as lead on chemical notifications/submissions, including EU Classification and Labelling Notification (C&L) Support obligations under chemical hazard communication regulations, based on UN Global Harmonised System (GHS) Support GHS label and Safety Data Sheet (SDS) obligations Support execution of global strategies/policies to ensure regulatory compliance Collaborate with the network of GHS/Hazardous Material Coordinators at facilities globally Deal with regulatory queries related to chemical hazard communication from global manufacturing and distribution locations Review raw material SDSs received to ensure compliance with regulations across the globe Provide information and direction to management on potential regulatory impacts to the business Assess regulatory parameters for new innovations in a timely manner using internal systems Qualifications/Requirements Essential Criteria: Third level qualification in Chemistry, Biochemistry, Toxicology, Environmental Science or a related technical discipline Minimum of 2 years’ experience in a chemical regulatory role (experience in Poison Centre Notification, C&L notification or similar an advantage) Excellent understanding of chemical legislation in EU, including REACH EC 1907/2006 and CLP EC 1272/2008 Experience in gathering complex data for submission to regulatory authorities Demonstrated ability to assess the impact of legislative requirements on business activities Demonstrated ability to communicate regulatory priorities effectively Excellent IT skills with high level proficiency in SDS software, databases, Office programs and communication tools Additional/ Desired requirements: Professionalism, integrity and with an unwavering positive ‘can do’ attitude Experience of dealing with complex supply chain and procurement activities Strong communication & interpersonal skills, good influencing skills. Proven track record in a team environment operating to tight deadlines PepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. At the heart of PepsiCo is Performance with Purpose – our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com. Relocation Eligible: Not Applicable Job Type: Temporary

30+ days ago

Customer Relations+ Advisor, Arabic Speaking

AppleCork

Summary Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple Customer Relations+ Advisors support our customers, holistically by supporting our products and services. Advisors are the voice of Apple, providing outstanding customer service, and support. They represent Apple, embody our values, and are a reflection of the best in the world around us. A successful Advisor listens to our customers, while using their procedural resources, expertise, creativity, and passion to exceed customer expectations — and remind them that behind our great products and services, are amazing people. Key Qualifications Description The Customer Relations+ Advisor performs a variety of support for Apple Customers. In this role you have responsibility for the recovery and retention of customers who have lost confidence in Apple. Assist your peers worldwide within AppleCare by fielding questions about the AppleCare Protection Plan and other related support agreements. Process contract maintenance requests using various internal tools. Contract maintenance includes Date of Purchase updates transfer of coverage/ownership agreement refund requests etc. Field and escalate both written and voice requests for agreement and warranty issues. Collaborate with agents in Apple’s worldwide contact centres to resolve complex agreement issues via phone and chat. Document/log support exceptions and issue resolution on a case-by-case basis using various tool. Contact customers via phone or email to research and assist with agreement issues. Supporting Apple contracts including AppleCare Protection Plan/AppleCare+ and other agreements. Work with end users and resellers in order to ensure total resolution for our customers. Responsibility for monitoring work lists daily. Maintain minimum team production requirements set by management. Track and report system issues that could affect customer satisfaction or department production. You will handle complex occasionally sensitive customer service and support issues. You should be accustomed to working independently and you will hold responsibilities for communicating official positioning on Company resolutions. As a Customer Relations+ Advisor you will identify emerging product or customer issues and develop creative and realistic solutions. You will create an internal network of collaboration and are empowered to use judgement when considering Company and customer needs. Responsibility for providing feedback for improving operational strategies and suggesting applicable solutions. You’ll be curious about business procedures and not afraid to question the current processes. A customer focused approach independence out-of-the-box thinking and a person with a passion to resolve customer issues in an efficient and effective manner are key factors that will ensure your success in this position.

30+ days ago

Customer Relations Advisor, French Speaking

AppleCork

Summary Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple Customer Relations+ Advisors support our customers, holistically by supporting our products and services. Advisors are the voice of Apple, providing outstanding customer service, and support. They represent Apple, embody our values, and are a reflection of the best in the world around us. A successful Advisor listens to our customers, while using their procedural resources, expertise, creativity, and passion to exceed customer expectations — and remind them that behind our great products and services, are amazing people. Key Qualifications Description The Customer Relations+ Advisor performs a variety of support for Apple Customers. In this role you have responsibility for the recovery and retention of customers who have lost confidence in Apple. Assist your peers worldwide within AppleCare by fielding questions about the AppleCare Protection Plan and other related support agreements. Process contract maintenance requests using various internal tools. Contract maintenance includes Date of Purchase updates transfer of coverage/ownership agreement refund requests etc. Field and escalate both written and voice requests for agreement and warranty issues. Collaborate with agents in Apple’s worldwide contact centres to resolve complex agreement issues via phone and chat. Document/log support exceptions and issue resolution on a case-by-case basis using various tool. Contact customers via phone or email to research and assist with agreement issues. Supporting Apple contracts including AppleCare Protection Plan/AppleCare+ and other agreements. Work with end users and resellers in order to ensure total resolution for our customers. Responsibility for monitoring work lists daily. Maintain minimum team production requirements set by management. Track and report system issues that could affect customer satisfaction or department production. You will handle complex occasionally sensitive customer service and support issues. You should be accustomed to working independently and you will hold responsibilities for communicating official positioning on Company resolutions. As a Customer Relations+ Advisor you will identify emerging product or customer issues and develop creative and realistic solutions. You will create an internal network of collaboration and are empowered to use judgement when considering Company and customer needs. Responsibility for providing feedback for improving operational strategies and suggesting applicable solutions. You’ll be curious about business procedures and not afraid to question the current processes. A customer focused approach independence out-of-the-box thinking and a person with a passion to resolve customer issues in an efficient and effective manner are key factors that will ensure your success in this position.

30+ days ago

Customer Relations+ Advisor, German Speaking

AppleCork

Summary Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple Customer Relations+ Advisors support our customers, holistically by supporting our products and services. Advisors are the voice of Apple, providing outstanding customer service, and support. They represent Apple, embody our values, and are a reflection of the best in the world around us. A successful Advisor listens to our customers, while using their procedural resources, expertise, creativity, and passion to exceed customer expectations — and remind them that behind our great products and services, are amazing people. Key Qualifications Description The Customer Relations+ Advisor performs a variety of support for Apple Customers. In this role you have responsibility for the recovery and retention of customers who have lost confidence in Apple. Assist your peers worldwide within AppleCare by fielding questions about the AppleCare Protection Plan and other related support agreements. Process contract maintenance requests using various internal tools. Contract maintenance includes Date of Purchase updates transfer of coverage/ownership agreement refund requests etc. Field and escalate both written and voice requests for agreement and warranty issues. Collaborate with agents in Apple’s worldwide contact centres to resolve complex agreement issues via phone and chat. Document/log support exceptions and issue resolution on a case-by-case basis using various tool. Contact customers via phone or email to research and assist with agreement issues. Supporting Apple contracts including AppleCare Protection Plan/AppleCare+ and other agreements. Work with end users and resellers in order to ensure total resolution for our customers. Responsibility for monitoring work lists daily. Maintain minimum team production requirements set by management. Track and report system issues that could affect customer satisfaction or department production. You will handle complex occasionally sensitive customer service and support issues. You should be accustomed to working independently and you will hold responsibilities for communicating official positioning on Company resolutions. As a Customer Relations+ Advisor you will identify emerging product or customer issues and develop creative and realistic solutions. You will create an internal network of collaboration and are empowered to use judgement when considering Company and customer needs. Responsibility for providing feedback for improving operational strategies and suggesting applicable solutions. You’ll be curious about business procedures and not afraid to question the current processes. A customer focused approach independence out-of-the-box thinking and a person with a passion to resolve customer issues in an efficient and effective manner are key factors that will ensure your success in this position.

30+ days ago

Customer Relations+ Advisor, Arabic Speaking

AppleCork

Summary Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple Customer Relations+ Advisors support our customers, holistically by supporting our products and services. Advisors are the voice of Apple, providing outstanding customer service, and support. They represent Apple, embody our values, and are a reflection of the best in the world around us. A successful Advisor listens to our customers, while using their procedural resources, expertise, creativity, and passion to exceed customer expectations — and remind them that behind our great products and services, are amazing people. Key Qualifications Description The Customer Relations+ Advisor performs a variety of support for Apple Customers. In this role you have responsibility for the recovery and retention of customers who have lost confidence in Apple. Assist your peers worldwide within AppleCare by fielding questions about the AppleCare Protection Plan and other related support agreements. Process contract maintenance requests using various internal tools. Contract maintenance includes Date of Purchase updates transfer of coverage/ownership agreement refund requests etc. Field and escalate both written and voice requests for agreement and warranty issues. Collaborate with agents in Apple’s worldwide contact centres to resolve complex agreement issues via phone and chat. Document/log support exceptions and issue resolution on a case-by-case basis using various tool. Contact customers via phone or email to research and assist with agreement issues. Supporting Apple contracts including AppleCare Protection Plan/AppleCare+ and other agreements. Work with end users and resellers in order to ensure total resolution for our customers. Responsibility for monitoring work lists daily. Maintain minimum team production requirements set by management. Track and report system issues that could affect customer satisfaction or department production. You will handle complex occasionally sensitive customer service and support issues. You should be accustomed to working independently and you will hold responsibilities for communicating official positioning on Company resolutions. As a Customer Relations+ Advisor you will identify emerging product or customer issues and develop creative and realistic solutions. You will create an internal network of collaboration and are empowered to use judgement when considering Company and customer needs. Responsibility for providing feedback for improving operational strategies and suggesting applicable solutions. You’ll be curious about business procedures and not afraid to question the current processes. A customer focused approach independence out-of-the-box thinking and a person with a passion to resolve customer issues in an efficient and effective manner are key factors that will ensure your success in this position.

30+ days ago
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