Customer Service jobs in Cork
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Mystery Shoppers - Required Nationwide! Looking to earn an extra income? Would you like to earn cash while you shop? Customer Perceptions are recruiting Mystery Shoppers across Ireland. Flexible working hours are available to suit your needs. All you need is: ✅ Good observational skills ✅ The ability to recognise outstanding customer service ✅ A strong grasp of written and spoken English Click Apply Now to submit your application today! Don't have a current CV? No worries - Just click Apply Now and upload your letter of introduction through the cv section OR Click HERE to view the JobAlert.ie CV templates section and build your CV today! 🛑 IF YOU DO NOT RECEIVE A RESPONSE WITHIN 4 WORKING DAYS OF SUBMITTING YOUR APPLICATION PLEASE DOUBLE-CHECK YOUR SPAM OR JUNK FOLDER 🛑
Customer Assistant, Glanmire
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Supply Chain& Customer Care Graduate Programme
Supply Chain and Customer Care Graduate Start date: September 2026 Contract: permanent; full time Join Kerry and Shape the Future of Sustainable Nutrition At Kerry, we’re tackling one of humanity’s greatest challenges: delivering sustainable nutrition to over 2 billion people while protecting our planet. It’s a monumental task, and we need ambitious graduates bursting with innovative solutions to real-world problems. If you’re an agile, collaborative team player, we offer a career where you can make a real difference and help secure our future. Do you have what it takes to deliver sustainable nutrition to over 2 billion people? Rise to the challenge with one of our Graduate Programs. This permanent, full-time role begins with a structured 2-year programme that includes rotational placements across different teams and functions. From day one, you’ll be immersed in real-world challenges, supported by a global network of mentors, and empowered to make meaningful contributions. With structured learning, cross-functional exposure, and opportunities to relocate across Europe, the programme is designed to give you the skills, confidence, and experience to thrive in your career. Our Supply Chain and Customer Care Program Supply Chain and Customer Care are at the core of our operations, seamlessly connecting the transformation of raw materials to the final product delivered to our customers, while ensuring outstanding customer experience. By collaborating closely with both our customers and internal teams, you’ll master the intricacies of one of the most complex supply chains and develop strong, positive relationships with customers. In this role, you’ll be a vital link, coordinating between Production, Finance, Procurement, and Customer Care. Your efforts will ensure that Kerry meets customer demands by efficiently balancing materials and finished goods, while providing professional, timely, and effective communication with our customers. Our past graduates have successfully advanced into roles such as Supply Chain Management, Operations Management, Customer Care Management, and Purchasing Management. At Kerry, we are dedicated to your professional growth. We will support you in achieving your CIPS or APICS professional qualification. What you might be doing * Kerry Graduates must have permanent Right to Work in Europe or UK (for UK based roles) and be willing to relocate to other European countries during the program. Submit your application only for the program of your interest. Any multiple applications will be withdrawn.
Director Of Nursing Band, Acute Service, General Hospital
Details of Service Bantry General Hospital (BGH) is a Model 2R acute general hospital as defined by the Acute Medicine Programme. BGH serves the needs of West Cork & South Kerry and is open 24 hours daily for undifferentiated medical take daily. Inpatient bed capacity: o Medical (50-bed) o Rehabilitation (12-bed) o Outpatient and day patient care services (21-bed). The service also has a Residential Unit (24) beds. BGH delivers elective day case Surgical and Endoscopy services. Other Services provided: General medicine, Gerontology, Endocrinology, Gastroenterology, Dermatology and Palliative Care and a Medical Assessment Unit, which is the admission pathway for the medical patients, along with and a High Dependency Unit to support inpatient medical activity (4 bed). Injuries Unit, Outpatients Department, Physiotherapy, and Diagnostic services Bantry General also incorporates the unique position of a HIQA Registered residential Unit within the governance of the Hospital Specialist nursing includes: ANP Acute Medicine, Diabetes, & Dementia. CNS posts in Cardiology, Stroke, Diabetes, Care of the Older Adult, and Infection Control. A Practice development unit incorporating, ADON, CMN2’s & CPC supporting ongoing professional development. BGH is a clinical site location for the undergraduate Nursing programme in MTU Kerry. BGH is part of the HSE South West Region established within the HSE, based on the geographical boundaries agreed by the Government in July 2019. Six Health Regions have been established within the HSE, on the basis of the geographical boundaries agreed by the Government in July 2019 and they will be operational from 2024. Each Health Region will be tasked with population specific planning resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: • Integrated, locally planned and delivered • Easier to access and navigate • Available closer to home Health Regions are geographically-based units with clearly defined populations. They align community and hospital services within specific areas. The HSE will retain a strong but leaner central organisation, with more service provision developed at a local level. The HSE South West health region will manage and deliver all public health and social care services in Cork and Kerry. HSE South West includes all hospital and community healthcare services in the region. This includes: • South/South West Hospital Group S/SWHG • Cork Kerry Community Healthcare CKCH • Midlands Louth Meath Community Health Organisation • Community Healthcare Organisation Dublin North City and County The Department of Population and Public Health is also now aligned with this health region HSE Services working within this region include • Acute hospital services • Primary care services • Community services • Social care services • Health and social care professionals • Voluntary sector services Purpose of the Post The primary purpose of the Director of Nursing post is to provide clinical and strategic leadership to nursing and support staff, focusing on quality of care, patient experience and outcomes. The DON is responsible for compliance with clinical standards of nurses fostering a positive and professional work environment. The Director of Nursing is; · Accountable for the development of staffing structures, staffing skill mix and for the clinical and operational competence of all staff under his/her authority. · Demonstrate leadership in relation to the core values of care, compassion, trust and learning (HSE Corporate Plan 2025 – 2027) to deliver high quality patient care. · Quality and Patient Safety will be to the forefront of the post and the post-holder will play a key role in working with the National Clinical Care Programmes and the development and implementation of Quality & Patient Safety initiatives for his/her areas of responsibility. · orks in collaboration with other professionals and service managers to achieve the service goals of the hospital and to contribute to the development of the South West Region. · The DON is a core member of the Hospital Management Team, supporting the delivery of high-quality services and contributing to overall hospital strategy · Has a key role in creating an atmosphere and culture where excellence can flourish with strong multidisciplinary collaboration across the hospital to provide seamless care, involving consultant, NCHDs (Non-Consultant Hospital Doctors), allied health professionals, administration staff. · Work closely with the Management Team to actively promote risk identification, risk management, implementation and evaluation Informal Enquiries We welcome enquiries about the role. Contact Carole Croke–Hospital Manager, carole.croke@hse.ie / Bridie O’Sullivan - Regional Director of Nursing and Midwifery, HSE South West Region, bridie.osullivan1@hse.ie - for further information about the role Contact Ann-Marie O’Keeffe- People Resourcing, Annmarie.okeeffe2@hse.ie – for enquiries relating to the recruitment process
Health And Social Care Assistants
BROTHERS OF CHARITY SERVICES IRELAND SOUTHERN REGION Children’s Disability Network Teams (CDNT) provide specialised support and services for children who have a disability and complex health needs associated with their disability. The CDNT supports a child’s development, wellbeing and participation in family and community life. CDNTs include health and social care professionals from a variety of disciplines. The team works with the child and its family, sharing knowledge, information and skills to support the child’s development goals as identified as part of their Individual Family Support Plan. Team members can meet children and their families in their home, school or in the CDNT’s office. This is an exciting opportunity for a Health & Social Care Assistant to support the team, children and their families, presenting with complex needs arising from a disability. The role will include supporting the clinicians to implement programmes in special schools in the area. Applications are invited for the following post HEALTH & SOCIAL CARE ASSISTANTS (2 POSTS) – Ref: 50/2025 Post 1: Permanent Full-time (39 hours per week) Location: Children Disability Network Team 7 – East Cork City based in Carrigtwohill, Co. Cork & Post 2: Permanent Part-Time (19.5 hours per week) Location: Children’s Disability Network 13 Carrigaline / Kinsale / Bandon with bases in Carrigaline and Bandon, Co. Cork The Role The purpose of the Health & Social Care Assistant roles is to carry out delegated aspects of client care and provide assistance to Occupational Therapists or Physiotherapists or Speech & Language Therapists or other Health & Social Care Professionals in the Children’s Disability Network Team. The Health & Social Care Assistants work at all times under the direction of the supervising Health & Social Care Professional in the CDNT to support the provision of services to children and families. The Health & Social Care Assistants are a member of the inter-disciplinary team and takes part in team meetings, training and development. Children’s Disability Network team include clinicians from a variety of disciplines. The Health & Social Care Assistants may work under the direction of one Health & Social Care Professional (such as Speech and Language Therapist, Occupational Therapist or Physiotherapist) or with different professions, depending on service and team needs, and based on their knowledge, competence and skills. Candidates must have at the latest date of application: Professional Qualifications, Experience, etc. Eligible applicants will be those who on the closing date for the competition have the following: Possess a relevant* health skills QQI Level 5 qualification (formerly FETAC) having achieved the associated Level 5 minor awards in Physiotherapy Assistant Theory and Physiotherapy Assistant Practice or Occupational Therapy Assistant Theory and Occupational Therapy Assistant Practice or Speech and Language Assistant Theory and Speech and Language Assistant Practice at Level 5 on the National Framework of Qualifications (NFQ) Or Possess a relevant Healthcare qualification at not less than QQI Level 5 on the National Framework of Qualifications (NFQ) and give an undertaking to successfully complete an approved programme leading to QQI Level 5 minor awards in Physiotherapy Assistant Theory and Physiotherapy Assistant Practice or Occupational Therapy Assistant Theory and Occupational Therapy Assistant Practice or Speech and Language Assistant Theory and Speech and Language Assistant Practice within 1 year of taking up duty. Or Be currently employed as a Physiotherapy Assistant, Healthcare Assistant, Care Assistant, Attendant, Multi-Task Attendant or in a comparable role for at least 1 year and give an undertaking to acquire an appropriate healthcare qualification at not less than QQI Level 5 on the National Framework of Qualifications (NFQ) major award, having achieved the associated Level 5 minor awards in Physiotherapy Assistant Theory and Physiotherapy Assistant Practice or Occupational Therapy Assistant Theory and Occupational Therapy Assistant Practice or Speech and Language Assistant Theory and Speech and Language Assistant Practice within 1 year of taking up post. Or Have completed the relevant QQI Level 5 minor awards in Physiotherapy Assistant Theory and Physiotherapy Assistant Practice or Occupational Therapy Assistant Theory and Occupational Therapy Assistant Practice or Speech and Language Assistant Theory and Speech and Language Assistant Practice and give a commitment to successfully complete a QQI level 5 major award within 1 year of taking up post Or An equivalent qualification from another jurisdiction Note: With regard to Criterion (i), the listing below is considered relevant health skills QQI (formerly FETAC) Level 5* qualifications · QQI Level 5 Healthcare Support · QQI Level 5 Nursing Studies · QQI Level 5 Community Care · QQI Level 5 Health Service Skills · QQI Level 5 Community Health Services *(A full QQI/FETAC 5 Major award requires a minimum of 120 credits/8 Modules - Please note a Component Certificate will not suffice.) With regard to Criterion (ii), a relevant Healthcare qualification at not less than QQI Level 5 on the National Framework of Qualifications (NFQ) is considered to be a qualification with applied patient care modules / placements typically but not limited to qualifications in: Social Care Work, Nursing, Therapy Professions etc. Candidates must have the personal competence and capacity to properly discharge the duties of the role Experience working directly with child/ young persons to develop life skills to support overall wellbeing. Experience working as part of a team. Proficient in Excel and MS word. The ideal candidate will have at least one year’s proven experience of working with children with disability. A full clean driving licence which qualifies you to drive on Irish roads with means of transport is essential for this role. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Salary Scale: €35,788 - €44,984 (HSE Consolidated scales 1/8/25) Reporting to: Children’s Disability Network Manager Informal enquiries to: Eleanor Stanton, Children’s Disability Network Manager, Tel: +353 21 4376581 (e-mail: eleanor.stanton@bocsi.ie ) Or Roz Fitzgerald, Children’s Disability Network Manager, Tel: +353 87 1140743 (e-mail: Cdnt7manager@bocsi.ie ) Or Brid Scanlan, Sector Manager, Tel: +353 86 7038217 (e-mail: brid.scanlan@bocsi.ie ) The closing date for receipt of all applications is: Sunday 28thSeptember 2025 A panel may be formed from this competition from which future vacancies may be filled Applications should be made online using the ‘Apply’ Link Below The Brothers of Charity Services Ireland - Southern Region is an equal opportunities employer
Health Care Assistant Maternity Services, University Hospital
Cork University Maternity Hospital (CUMH) is a 150 bedded Tertiary Referral Centre for Maternity, Neonatology and Gynaecology located on the campus of Cork University Hospital. CUMH incorporates the Obstetric, Gynaecology, and Neonatology Services in the Cork University Hospital Group within the Health Service Executive Southern region. CUMH has approximately 7,000 births per annum and is a tertiary referral centre. Services at CUMH are delivered within HSE South West Women & Infants Directorate which is based on the principles of partnership and integration and strongly supports the involvement of the multidisciplinary team in service provision. CUMH is the site for clinical placements for student midwives and student nurses in undergraduate and postgraduate programmes delivered in partnership with University College Cork. CUMH Services incorporates the use of the MN-CMS (Maternal Newborn Clinical Management System) into care delivered at CUMH. There are four Maternity Units in HSE South West - University Hospital Waterford, University Hospital Kerry, Cork University Maternity Hospital and Tipperary University Hospital - spanning four of the largest counties in the country. Maternity Services includes Neonatology and Gynaecology as well as Midwifery and Obstetrics. The Group’s Primary Academic partner is University College Cork. A wide range of educational programmes and research is conducted within all hospitals in the Group. Purpose of Post The Health Care Assistant (Maternity Services), as an integral member of the multidisciplinary team, supports, assists and complements the role of the midwife, in the provision of safe, effective, quality care to women and babies. The Health Care Assistant in maternity service works under the supervision of a Registered Midwife. The Health Care Assistant in Maternity Services will assist the midwives in the care of women and their babies and undertake other duties, and communicate with others as has been delegated to him/her by a registered midwife. The National Maternity Strategy (2016) puts the needs of mothers and babies at its center by ensuring women have access to safe, high quality, evidence based maternity care. This will be done by facilitating choice for women in so far as it is safe to do so. ‘Health Care Assistants provide assistance, support and direct personal care to mothers and their babies in the healthcare settings. They generally work in support, or under delegation, direction and supervision, of health professionals. They support multi-disciplinary teams in the delivery of high-quality care’. - International Standard Classification of Occupations (ISCO). Informal Enquiries Claire O’Halloran Assistant Director of Midwifery, CUMH Email: Claire.ohalloran@hse.ie Telephone: 021 4920704 Lorraine O Connor Assistant Director of Nursing (Gynae Services) Email: Lorraine.OConnor4@hse.ie Telephone: 021 4920522 Kate Lyons Assistant Director of Midwifery CUMH Email: kate.lyons1@hse.ie Telephone: 021 4920756
Support Worker
BROTHERS OF CHARITY SERVICES IRELAND – SOUTHERN REGION The Brothers of Charity Services Ireland – Southern Region is a major voluntary organisation, which provides age related residential, educational and day services for people with intellectual disabilities, autism and communication disorders throughout the Cork and Kerry area. Applications are invited for SUPPORT WORKERS Ref: 49/2025 Permanent Full-Time (78 hours per fortnight) Adults Respite Services, Garrettstown, Co. Cork. AIM OF SERVICE AREA The aim of Respite Service is to provide planned care throughout the year which supports a family in the continued care and development of their adult with an intellectual disability. Meaningful activities are provided in an environment which is both stimulating and relaxing according to the individual needs for a safe and pleasant stay away from home. Services need to be flexible in the range of supports offered to families to meet their needs. The Respite Services Manager will be responsible for planning and developing a range of Respite Services. The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. This role comprises two main elements. Firstly, the Support Worker is responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with development on Individual Plan's and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration The successfull candidate Reporting to: Social Care Leader / Services Manager, or other authorised person as the Employing Authority may designate. Salary Scale: €34,036 - €47,454 including 1 LSI per annum (1/8/25 Department of Health Consolidated Scales). Informal Enquiries to Richella Haggart, Services Manager / PIC, Tel: +353 86 0299508, e-mail: Richella.Haggart@bocsi.ie Or Frank McNerney, Sector Manager, Tel: +353 87 3840029, e-mail: frank.mcnerney@bocsi.ie Closing Date: Sunday 28th September 2025 A panel may be formed from this competition from which future vacancies may be filled throughout our Services Applications should be made online using the 'APPLY' link below INDS
Consultant General Adult Liaison Psychiatrist, Mental Health Services
Standard Duties and responsibilities a) To participate in development of and undertake all duties and functions pertinent to the Consultant’s area of competence, as set out within the Clinical Directorate Service Plan and in line with policies as specified by the Employer. b) To ensure that duties and functions are undertaken in a manner that minimises delays for patients and possible disruption of services. c) To work within the framework of the hospital / agency’s service plan and/or levels of service (volume, types etc.) as determined by the Employer. Service planning for individual clinical services will be progressed through the Clinical Directorate structure or other arrangements as apply. d) To co-operate with the expeditious implementation of the Disciplinary Procedure (attached at Appendix II). e) To formally review the execution of the Clinical Directorate Service Plan with the Clinical Director / Employer periodically. The Clinical Directorate Service Plan shall be reviewed periodically at the request of the Consultant or Clinical Director / Employer. The Consultant may initially seek internal review of the determinations of the Clinical Director regarding the Service Plan. f) To participate in the development and operation of the Clinical Directorate structure and in such management or representative structures as are in place or being developed. The Consultant shall receive training and support to enable him/her to participate fully in such structures. g) To provide, as appropriate, consultation in the Consultant’s area of designated expertise in respect of patients of other Consultants at their request. h) To ensure in consultation with the Clinical Director that appropriate medical cover is available at all times having due regard to the implementation of the European Working Time Directive as it relates to doctors in training. i) To supervise and be responsible for diagnosis, treatment and care provided by non-Consultant Hospital Doctors (NCHDs) treating patients under the Consultant’s care. j) To participate as a right and obligation in selection processes for non-Consultant Hospital Doctors and other staff as appropriate. The Employer will provide training as required. The Employer shall ensure that a Consultant representative of the relevant specialty / sub-specialty is involved in the selection process. k) To participate in clinical audit and proactive risk management and facilitate production of all data/information required for same in accordance with regulatory, statutory and corporate policies and procedures. l) To participate in and facilitate production of all data/information required to validate delivery of duties and functions and inform planning and management of service delivery. m) To carry out teaching as appropriate. Clinical : · To practice as a Consultant Psychiatrist in Cork Mental Health Services under the Public Only Consultant Contract 2023. · To be responsible for the care and treatment of patients in his/her clinical charge and to ensure mechanisms for the co-ordination of the care with the multidisciplinary team and between the team and other health and social care agencies are established and maintained. · To ensure that the service will be community orientated, with treatment provided in the main range of community facilities available, and within the level of resources allocated. To provide a service with the multidisciplinary team for patients referred for specialist treatment encompassing comprehensive programmes of care to include where necessary family support and advice. To lead and engage in the provision of a range of community based assessment and treatment programmes including, out-patients clinics, day hospital services, community services, residential centres, and any service deemed necessary in the future in line with evidenced based practice and National Clinical Programme for Dual Diagnosis · To provide a diagnostic treatment or consultation service as may be appropriate for or in respect of patients for whom the HSE is obliged under any enactment to provide. To develop and provide special clinics and associated services for identified patients. · To keep such records as may be required from time to time by the HSE. · To examine, assess, report and provide advice on every person referred to him/her. · To furnish on request to any registered Medical Practitioner authorized by the HSE or the Minister, the clinical details regarding any person who is or who has been under his/her care, on production of the written consent of the person or the written consent of the person’s representative or next of kin. Whenever the Minister is of the opinion, however, that it would not be in the interests of the common good to seek such consent and he/she certifies accordingly, the Officer shall furnish all required information to a Registered Medical Practitioner authorised by the Minister. Where, however, the Officer is of the opinion that the nature of the case is such that he/she should inform the patient of the requirement of the Minister, he/she then shall be at liberty to do so. It is not however intended that this requirement will operate in a manner, which would detract from the patient’s character or reputation. · To issue, or arrange for the issue of, to or in respect of any patient under his /her care in the hospital or referred to him /her at a clinic and without payment by or on behalf of the HSE, any certificate which might reasonably be required by such patient regard to the state of his/ her health in connection with his /her normal employment, his/ her entitlement to benefit under the scheme of social insurance or assistance. · To supervise and be responsible for the clinical work and record keeping of Non-Consultant Hospital Doctors and as appropriate other staff and to instruct them in the proper performance of their duties. · To ensure that adequate supplies of such drugs, medicines, medical and surgical appliances as he/she considers necessary, will be available in his/her department of the hospital and to report to the HSE, arrangements for the custody of dangerous drugs etc., which he/she considers to be unsatisfactory. · To be responsible, under the Executive Clinical Director/Clinical Director, for the general management and running of hospital and community based departments or of such other psychiatric services operated by the HSE as may be assigned to him/her and to attend and be responsible for the care and treatment of patients concerned in such assignment. · To take a special interest in and be responsible, under the person in charge, for the general organisation of such aspects of the Mental Health Services of the HSE as may be assigned to him/her. · To be responsible for the maintenance of appropriate liaison arrangements between his/her department in the hospital or community services and the patients normal medical attendant. · To participate in a system of professional practice review to support the maintenance of service quality and standards. To actively participate in and promote continuing education and review activities consistent with the position, and maintain a programme of continuing professional development applicable to the responsibilities of the post. To establish and develop multidisciplinary risk management/audit and review committees within the allocated area of responsibility and/or as requested by the management of the psychiatric services. Organisational/Operational: · To work with the Executive Clinical Director/Clinical Director and Supporting structures, Head of Mental Health Services, Hospital Managers, Area Director of Nursing, Medical and Surgical Staff of the hospital/community services in all matters appertaining to their general efficiency. · To participate in structured arrangements for the determination of resource provision and utilisation, service planning and evaluation and performance review appropriate to Cork Mental Health Services. · To participate in the on-call rota as required. To deputise and supply cross-cover as appropriate for his/her colleagues in the event of service exigencies in agreement with the Executive Clinical Director/Clinical Director and management of the service. · To reside convenient to Cork Mental Health Services or at such place as may be approved by the Head of Mental Health Services, HSE South West. · To agree with his/her Executive Clinical Director/Clinical Director, the consultant colleagues to assume clinical responsibility for his/her patients during his/her absence and document same. He/she shall agree with the Executive Clinical Director/Clinical Director, prior to taking leave, which members of medical staff will be on-call and available during that time. · To undertake referral meetings, case reviews as required. · To write letters and communications to General Practitioners and other professionals as required. · To participate in various medical staff meetings within the HSE as necessary. · To provide lectures/training as appropriate and as required in the Hospital and Clinical Service areas for medical, nursing and other staff or students. · To perform duties in occasional emergencies and unforeseen circumstances on consultation with senior and junior colleagues. · To assist in the development of best practice protocols in line with emerging research and best practice. · To participate in activities such as Clinical Practice; Risk Management; Health and Safety; Financial; Administration and HR. · To provide advice, support and consultancy in a variety of settings to minimise risk. · To participate in regular Audit and Quality Assurance programmes to improve and maintain the high standards of service. · To participate in clinical audit, clinical governance and strategic planning. · To contribute to or conduct research in clinical or service areas, in accordance with approved policies, pertinent to the service and their own relevant experience. · To comply with reporting requirements and system developments e.g. Mental Health Commission etc and to provide data/activity as required for performance monitoring processes in the HSE South West. · To ensure compliance with all HSE National and Local policies and procedures. · To notify the appropriate officer of any case of infectious or suspected infectious disease in his/her Department and to furnish such particulars as may be required in each case and to carry out the preventative measure that may be necessary. · The person appointed will hold office under the terms and conditions of the revised consultant’s contract, which will determine that he/she will participate actively in the management of the unit, take cognisance of resource constraints and retain clinical autonomy while practicing. · To work with a multidisciplinary team providing assessment and therapeutic services and to have special administrative responsibility if required for the Service. · The person appointed will take an active role in the selection and recruitment of staff where required. · To be responsible for the maintenance of appropriate liaison arrangements between his/her unit and the patients normal medical attendants. · The person appointed to the office is a Designated Officer under the “Protections for Persons Reporting Child Abuse Act, 1998” and consistent with Children’s First Guidelines 2011 to receive reports of child abuse. Such officers will, on receiving a report of child abuse, formally notify the relevant Child and Family Services Manager (Tusla). · To prepare clinical and court reports pursuant to Section 25 of the Mental Health Act 2001. · To ensure that current Health and Safety Legislation is complied with in consultation with the Executive Clinical Director/Clinical Director, Area Director of Nursing and other responsible persons. · To participate and ensure that junior medical staff participate in regular Health &Safety exercise e.g. Fire Drill. · To perform such other duties appropriate to his/her office as may be assigned to him/her by the Head of Mental Health Services, HSE South West or other designated officers. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office .
