Jobs in County Down
Sort by: relevance | dateGeneral Assistant
Job Overview As a Warehouse Assistant you play a vital role in the daily success of the branch. Whether supporting in the warehouse, on the retail counter, or making deliveries, your work is varied and essential. Your contribution helps maintain high performance and ensures we consistently deliver on our Customer Promise. This is a part time 20hr role What we offer
Delivery Driver
Job Overview Join LKQ UK & Ireland as a Delivery Driver and play a key role in keeping our customers moving by delivering parts safely and on time. You’ll be the friendly face of the branch, building great relationships while ensuring excellent service with every drop. If you enjoy driving, being out on the road, and working as part of a team, this is the role for you. What we offer
Parts Sales Advisor
Job Overview Join LKQ UK & Ireland as a Parts Sales Adviser and play a key role in delivering exceptional service and expert parts support to our valued customers. You'll thrive in a fast-paced, customer-focused environment where your knowledge and passion for the automotive industry will drive success. Be part of a dynamic team at the heart of one of the UK and Ireland’s leading automotive parts suppliers. What we offer
Account Manager
As an Account Manager your role is pivotal to the success of the business. You are specifically accountable for delivering exceptional customer service across our existing and potential customer base. As an expert you are responsible for building and maintaining strong customer relationships within your targeted territory. This is a field based role. What we offer
Account Manager
As an Account Manager your role is pivotal to the success of the business. You are specifically accountable for delivering exceptional customer service across our existing and potential customer base. As an expert you are responsible for building and maintaining strong customer relationships within your targeted territory. This is a field based role. What we offer
Parts Sales Advisor
Job Overview Join LKQ UK & Ireland as a Parts Sales Adviser and play a key role in delivering exceptional service and expert parts support to our valued customers. You'll thrive in a fast-paced, customer-focused environment where your knowledge and passion for the automotive industry will drive success. Be part of a dynamic team at the heart of one of the UK and Ireland’s leading automotive parts suppliers. What we offer
Higher Executive Officer
The Role - HEO ICT This role supports the delivery, operation and continuous improvement of ICT services across the organisation. The post holder may work across multiple ICT domains, including cloud (Azure) and network services, end user and helpdesk support, mobile device management (IOS), security (NIS2) and business application support and projects. The role is designed to be flexible to meet evolving organisational and technology needs. The following is a non exhaustive list of key accountabilities that are typically allocated, but are not limited to, the role: Service Delivery and Support ■ Provide technical support and operational assistance across ICT services, including end user devices, applications, mobile phones, cloud platforms and network services. ■ Troubleshoot and resolve incidents and service requests, escalating where appropriate in line with ICT service management processes. ■ Support the configuration, maintenance and ongoing administration of ICT systems and services. ■ Assist with the rollout of new systems, upgrades and changes, including user support during transition phases. Technical and Operational Activities ■ Assist in the analysis of business and technical requirements and contribute to the identification of appropriate ICT solutions. ■ Support cloud, network or infrastructure services for example Azure environments, identity management, connectivity and device management in line with agreed standards. ■ Participate in system testing, including user acceptance testing and validation activities. ■ Maintain accurate technical documentation, procedures and knowledge base articles. Security, Governance and Compliance ■ Operate ICT services in accordance with organisational policies, security standards and regulatory requirements including NIS2 where applicable. ■ Support the secure management of user access, devices and data. ■ Assist with vendor and service provider interactions, including logging issues and monitoring service delivery. Collaboration and Continuous Improvement ■ Work collaboratively with ICT colleagues across infrastructure, operations, security and data teams. ■ Engage with business users to understand issues, provide guidance and improve service quality. ■ Contribute to service improvement initiatives, small projects or workstreams as required. ■ Support change management activities, including communications, training and user guidance. ■ Monitor vendor performance, escalate issues and ensure compliance with contract requirements. Management and Organisational Responsibilities ■ Manage and prioritise workload effectively to meet service objectives and agreed timeframes. ■ Where required, support or supervise staff or contractors and contribute to a positive team environment. ■ Carry out any other duties appropriate to the role and grade, in line with operational needs. Essential Requirements ■ Experience in two or more of the following areas: o Cloud platforms for example Microsoft Azure o Application Support and Business Analysis o ICT service desk or end user support o Networks or infrastructure support o Mobile device and endpoint management o ICT Security including NIS2 and ISO27001 ■ Relevant certifications for example ITIL, Microsoft, networking, Business Analysis, Project Management or Security certifications. ■ Experience working with Microsoft enterprise technologies for example Microsoft 365, Dynamics, Sentinel, Defender, Entra ID, Intune, Power Platform. ■ Familiarity with ICT service management practices for example Incident, Request, Problem and Change management. ■ Experience driving innovation and introducing new technologies. ■ Knowledge of public sector environments, governance or procurement processes. ■ A Level 7 qualification or higher in Information Technology, Computer Science, Engineering, Business Information Systems or another relevant discipline. ■ 3 years relevant experience working in an ICT environment such as service desk, application support, technical operations including Cloud or Infrastructure, or security. ■ Experience supporting users, systems or services in a structured ICT environment. ■ Strong problem solving, communication, vendor management and interpersonal skills. ■ Ability to work effectively both independently and as part of a team. Desirable Requirements (As outlined above where applicable within essential criteria and experience areas.) Conditions of Service Tenure Appointment from this competition will be a full time permanent Higher Executive Officer grade in the public service following successful completion of an eleven month probation period. Salary For persons paying Class A rate of PRSI contributions, the scale is as follows: €59,435 €61,173 €62,908 €64,640 €66,380 €68,111 €69,849 €72,353¹ €75,788² Long service increments may be payable after 3 years (LSI 1) and 6 years (LSI 2) satisfactory service at the maximum of the scale. The starting salary will be at the minimum point of the scale and the rate of remuneration will not be subject to negotiation. Appointments arising from this competition are subject to Section 52 of the Safety, Health and Welfare at Work Act 2005 and any other Act for the time being in force relating to the Authority. Note: Different pay and conditions may apply if, immediately prior to appointment, the successful candidate is already a serving civil or public servant. The rate of remuneration may be adjusted from time to time in line with government pay policy. Successful candidates will be placed on a panel from which appointments will be made. Vacancies will be offered to candidates based on the order of merit from the interview process. Any panel formed as part of this campaign will expire 12 months from its establishment. Probationary Period On appointment, the appointee will serve an 11 month probationary period. Prior to the end of this probationary period, a decision will be made on substantive appointment to the position. Location This role can be based in the Authority’s Dublin headquarters or in one of the regional offices as may be agreed by the Authority and the candidate. The role will have a nationwide remit. The Authority reserves the right, at its discretion, to change the primary location to any other place within Ireland. Hours of Attendance Hours of duty will be subject to the exigencies of the post but will not be less than 35 hours exclusive of luncheon intervals per week. The successful candidate may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down in the working time regulations. Applicable overtime circulars will apply. Annual Leave 29 days per annum exclusive of the usual public holidays, rising to 30 after 5 years service. This allowance is subject to the usual conditions regarding the granting of annual leave in the public service and is based on a five day week.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.
