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Customer Services & Collections Officer

CMOS (Credit Management Outsource Solutions)Clonshagh, County Dublin€25,000 - €26,000 per year

Position Objective: Reporting to the Collections Team Manager, this role is within the Customer Services & Collections team for one of our clients in the utility sector. The below job description is meant as a guideline to outline the key areas of responsibility related to the role of Collections Officer. The duties and expectations outlined are not exhaustive and can vary. This role is based in Dublin and is a Hybrid position based in the office 2 days a week. Full-Time 35 hours per week Duties & Responsibilities: · Liaise with customers in order to bring their commercial utility bills to full and final settlement in a professional manner. · Manage inbound & outbound calls & emails. · Maximise the levels of debt recovered by engaging with customers and negotiating payments. · Work to achieve personal and team collections targets. · Collaborate with other departments when necessary. · Ensure collection processes are followed in line with company policies and procedures. · Ensure KPI’s are achieved and surpassed. · Operate as a feedback loop to management to ensure the customer issues are identified, and resolved to ensure payment can be achieved. · Use in-house systems to ensure that new customers are being identified in premises whereby there is commercial activity. Skills and Experience: · Previous Call Centre experience is an advantage. · Pro-active thinker and problem solver. · Strong objection handling ability. · Calm, professional and approachable manner. · Excellent communicator both written and verbally. · Can work on own initiative as well as being a strong team player. · Attention to detail. · Strong negotiation skills. · Strong Investigation skills and inquisitive. · Microsoft Office skills including Word and Excel also an advantage. · Self-motivated and agile thinker. Please click the APPLY NOW button to upload a Cover Letter and CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.

25 days agoFull-timeHybrid

Platform Engineer, / Hybrid


Platform Engineer , Dublin / Hybrid Apply now » Date: 5 Mar 2024 Location: Dublin, IE, IE Company: Allied Irish Bank Role: Platform Engineer Location: Dublin/Hybrid This role is being offered on a  Permanent basis. Technology at AIB At AIB, we understand that the world of banking is changing and new technology is making that happen. Our technology is at the centre of our ambition to be the leading digital bank and we want to be recognised as having the best technology function of any bank in Europe. Our teams work hard to drive the engine of AIB. They deliver change that is customer focused and help us achieve our ambition of becoming a leading consumer brand. We are evolving our technology so our customers can engage with us in ways and at times that suit them. We are building pioneering solutions for our customers in a very collaborative and innovative environment. The Technology Team based in our new Digital Hub in Central Park has the responsibility for delivering an ambitious business strategic roadmap. The Role The role presents an exciting and challenging opportunity to a Platform Engineer who wants to work in a dynamic workplace environment with a real opportunity to positively impact the delivery of strategic change programmes through best in class design thinking and practices. You will be analysing complex environment issues and understanding technical opportunities in order to build solutions and provide technical and industry leadership knowledge This is a superb opportunity for someone who wants to develop and enhance their skillset. You will be working within a high performing technical Delivery team, play a role in cross functional teams with a wide reach across AIB and fill a role that will offer experience across a variety of changes. Responsibilities: Life at AIB At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank. We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie By when? Closing date is the 27th June 2024 Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Job Segment: Recruiting, Bank, Banking, Linux, Systems Engineer, Human Resources, Finance, Technology, Engineering Apply now »

9 days agoPermanentHybrid
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