Jobs in Dublin
Sort by: relevance | dateJCSP School Librarian Coláiste Eoin (Finglas) 2 days per week
JCSP School Librarian Coláiste Eoin (Finglas, Dublin) Part-Time (2 days per week work share) 1 Year Fixed Term Contract Ref: JCSP26 The JCSP Demonstration Library Project is inviting applications for the following temporary positions of JCSP School Librarian. The employer for these positions is the City of Dublin ETB and will be based as follows: JCSP School Librarian Coláiste Eoin (Finglas, Dublin) Part-Time (2 days per week work share - Thursday & Friday) 1 Year Fixed Term Contract Ref: JCSP26 Essential Qualifications: Primary Degree in Library and Information Science OR an equivalent qualification (to degree or postgraduate level) recognised by the Library Association of Ireland. The ideal candidate will display a range of the following interests and competencies: The duties and responsibilities of School Librarians under the JCSP Demonstration Library Project may vary in accordance with emerging needs and development of the Project as determined by the Department of Education & Youth, City of Dublin ETB and OIDE. Salary: The salary scale will be linked to the local authority Grade VI (Executive Librarian) Scale: €58,474 - €71,437 (per annum pro rata) Garda Vetting & References: Any offer of employment will be subject to Garda Vetting and reference checks. Citizenship Requirements: Please note that upon appointment the successful candidate must have valid right to work status. Latest date for receipt of completed profiles and upload requirements is: 12 noon on Wednesday 19th August 2025 Late applications will not be accepted. Shortlisting may take place. Canvassing will disqualify. City of Dublin ETB is an equal opportunities employer. PLEASE CLICK THE APPLY NOW BUTTON TO GO TO THE OFFICIAL CAREERS WEBSITE FOR MORE INFORMATION AND TO APPLY
Instructor Position: MAMF (Mechanical Automation & Maintenance Fitter)
Instructor Position: MAMF (Mechanical Automation & Maintenance Fitter) Permanent Position Ref: IBMAMF26 Applications are invited from suitably qualified persons for the following position: Instructor Position: MAMF (Mechanical Automation & Maintenance Fitter) City of Dublin FET College Ballyfermot, Chapelizod Hill, Southwest Campus Permanent Position Ref: IBMAMF26 Location of Position The position will be based initially in City of Dublin FET College Ballyfermot, Southwest Campus, Chapelizod Hill Road, Chapelizod, Dublin 20, D20 CX93. Salary €49,497 - €77,920 pro rata per annum. Starting pay will be dependent on an applicant’s post-qualification experience. Incremental credit will be applied based on the number of years post-qualification experience up to a maximum of 5 increments. For example, an applicant taking up a position 5 years post qualification experience, will start on point 6 of the scale (€56,180 p/a pro rata). PLEASE CLICK THE APPLY NOW BUTTON TO GO TO THE OFFICIAL CAREERS WEBSITE FOR MORE INFORMATION AND TO APPLY Latest date for receipt of completed online application is: 12 noon on Monday 24th August 2026
Bus Drivers
Full Time Bus Drivers Required Dublin Bus is the largest Public Transport provider in Ireland. Our purpose is to deliver high quality public transport services which meet the needs of people, support the economic growth of our city and also meet our social and environmental aspirations which are representative of a progressive European capital city. Dublin Bus is a provider of sustainable mobility solutions. We are committed to the reduction of emissions, congestion, and energy usage. We are recruiting Professional Bus Drivers to join us in delivering a quality customer service. We are looking for people who will operate our buses safely and efficiently and who will make every effort to ensure our customers have a positive experience of Dublin Bus. *Please read the information sheet for bus driving applicants carefully prior to applying for the role. Minimum Requirements Car Licence Applicants A valid Category B Irish car driving licence (for a minimum of 2 years) with no endorsements OR Bus Licence Applicants Salary €724.10 basic rate of pay per week, increasing to €838.40 on a six-year pay scale (Including shift pay and Sunday premium, rate of pay is €893.06 per week increasing to €1034.03, on the six-year pay scale). From 01 June 2026. Shifts New drivers will operate scheduled services covering a 5-day week with rotating shifts (including night service). The standard working week will be 39 hours, exclusive of breaks. Training Successful candidates will earn €724.10 a week while in the bus driver training programme. Successful candidates with a B Licence will commence a 6-week (full time) driver training programme, successful candidates with a D licence will commence a 4-week (full time) driver training programme. Initial training and mentoring is provided as well as on-going training and development, including periodic CPC. Benefits On appointment (following a probationary period of 6 months), we will offer you a wide range of benefits including either a company pension scheme or a PRSA pension scheme, a subsidised medical scheme, free bus travel and concessionary rail travel. How to Apply: Apply at Dublin Bus E-Recruitment Site by clicking the APPLY NOW button below. Click the "Search" button at the bottom of the page. Click on "Full Time Bus Driver". Dublin Bus is an equal opportunities employer. If you are having problems submitting your bus driver application online, please contact busdriverrecruitment@dublinbus.ie, we will provide you with assistance to submit your application form. Alternatively, you can apply by filling out a pdf application form; To apply using a pdf application follow the below steps; 1. Open the form, download the application in a pdf format and save the application to your desktop. 2. Submit your completed application form using the submit button at the end of the form or save the form and send it in an email it to busdriverrecruitment@dublinbus.ie. Applications without scans of required documents (licences, CPC cards etc.) will not be processed, shortlisting will apply. Please visit our advertisement on https://www.dublinbus.ie/careers/bus-drivers to read criteria and apply for the role *Please read the information sheet for bus driving applicants carefully prior to applying for the role. AD PUBLISHED: FROM 6TH AUGUST 2026 UNTIL 4TH SEPTEMBER 2026
Instructor Post: Motor Mechanics, City of Dublin FET College Finglas
Instructor Post: Motor Mechanics Permanent Position City of Dublin FET College Finglas, Jamestown Road, Northwest Campus Ref: IFMM26 Applications are invited from suitably qualified persons for the following position: Instructor Post: Motor Mechanics Permanent Position City of Dublin FET College Finglas, Jamestown Road, Northwest Campus Ref: IFMM26 Latest date for receipt of completed online application is: 12 noon on Monday 17th August 2026 City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI). Since its establishment in 1983, City of Dublin ETB’s Finglas Training Centre has been embedded as the provider of vocational training for those wishing to enter the labour market. Since then, thousands of learners attending our courses have expanded their skills and knowledge in their chosen field of learning. Courses provide training for new labour market entrants and those seeking to upskill, or change career direction, offering certification QQI Level 5 and 6 and/ or Industry specific Certification. Salary: €49,497 - €77,920 pro rata per annum. Starting pay will be dependent on an applicant’s post-qualification experience. Incremental credit will be applied based on the number of years post-qualification experience up to a maximum of 5 increments. For example, an applicant taking up a position 5 years post qualification experience, will start on point 6 of the scale (€56,180 p/a pro rata). Hours of Work: 35 hour working week (full-time post), finishing at 1.00 pm on Fridays. Location of Position: The position will be based initially in City of Dublin FET College Finglas, Jamestown Road, Northwest Campus, Jamestown Road, Finglas, Dublin 11, D11 KW18. FOR FULL INFORMATION AND HOW TO APPLY PLEASE CLICK THE APPLY NOW BUTTON TO BE REDIRECTED TO THE OFFICIAL CAREERS PAGE
Recruitment & Staff Support Manager
Position: Recruitment & Staff Support Manager/ Fixed-Term Contract (12 Months) Employer: Sage Advocacy, of 9a Merchants House, 27-30 Merchants Quay, Dublin 8, D08 K3KD Salary: €50,000 per annum Working Hours: 40 hours per week About the Role Sage Advocacy is seeking to recruit an experienced Recruitment & Staff Support Manager to lead and manage the organisation's Human Resources function. The successful candidate will be responsible for developing and implementing HR strategies, workforce planning, recruitment, employee relations, organisational development and performance management while ensuring compliance with Irish employment legislation and best practice. Key Responsibilities ● Lead and manage the Human Resources function. ● Develop and implement HR strategies and workforce plans. ● Advise senior management on employment law and HR matters. ● Manage recruitment and selection processes. ● Lead employee relations, disciplinary and grievance procedures. ● Develop HR policies and governance frameworks. ● Manage organisational development and succession planning. ● Oversee performance management and staff development. ● Ensure compliance with employment legislation and GDPR. Essential Requirements ● Third-level qualification in Human Resources or a related discipline, or equivalent professional experience. ● Significant experience managing a Human Resources function. ● Strong knowledge of Irish employment legislation. ● Experience advising senior management. ● Excellent leadership, communication and organisational skills. ● Strong IT skills and experience with HR systems. How to Apply Applicants should submit a CV together with a cover letter to Email: recruitment@sageadvocacy.ie on or before Friday, 28 August 2026, 5:00 pm.
Grade IV – Assistant Staff Officer Panel SUSI
Grade IV – Assistant Staff Officer Panel SUSI Permanent Positions Ref: G4PS26 Applications are invited from suitably qualified persons for the following: Grade IV – Assistant Staff Officer Panel SUSI Permanent Positions Ref: G4PS26 Latest date for receipt of completed online application is: 12 noon on Monday 17th August 2026 Location of Position SUSI – Shelbourne Road, Ballsbridge, Dublin 4. Salary For persons entering public service for the first time, starting pay will be at the minimum point of the Grade IV salary scale, €39,490 p.a. This is not negotiable. An incremental salary scale applies thereafter. Previous public sector experience may be eligible for incremental credit, to be determined upon appointment. Summary of Positions The purpose of this recruitment campaign is to fill permanent vacancies at Grade IV Assistant Staff Officer level as they arise within SUSI. Essential Requirements PLEASE CLICK THE APPLY NOW BUTTON TO FIND MORE INFORMATION ON THE OFFICIAL WEBSITE AND INFORMATION ON HOW TO APPLY
Mystery Shoppers
Mystery Shoppers - Required Nationwide! Looking to earn an extra income? Would you like to earn cash while you shop? Customer Perceptions are recruiting Mystery Shoppers across Ireland. Flexible working hours are available to suit your needs. All you need is: ✅ Good observational skills ✅ The ability to recognise outstanding customer service ✅ A strong grasp of written and spoken English Click Apply Now to submit your application today! Don't have a current CV? No worries - Just click Apply Now and upload your letter of introduction through the cv section OR Click HERE to view the JobAlert.ie CV templates section and build your CV today! 🛑 IF YOU DO NOT RECEIVE A RESPONSE WITHIN 4 WORKING DAYS OF SUBMITTING YOUR APPLICATION PLEASE DOUBLE-CHECK YOUR SPAM OR JUNK FOLDER 🛑
Youth Advocates
Youth Advocate Programmes Ireland Vacancies: Advocates – Fixed Purpose Contracts YAP Ireland is continuously recruiting male and female Advocates from all areas to work within their local communities, supporting children, young people and families to achieve their goals. YAP Advocates come from all walks of life and make a huge difference to the lives of Young People and Families. The young people we work with come from diverse ethnic, cultural and socio-economic backgrounds. We welcome applicants with first hand work / life experience of the issues facing these young people and their families including Roma and Travellers. We provide training and experience that creates opportunities for Advocates to become skilled at working with young people and families within their community in a strengths-based way. Please Note: If you are not in these area’s but you’re still interested in working as an Advocate, please fill out the application form and someone will contact you when we are recruiting in your area. Youth Advocates – Fixed Purpose Contracts – Person Spec and Job Description The Youth Advocate reports to a Team Leader. This post requires working within the YAP strengths-based model, to provide 1:1 support for vulnerable young people and their families and to support them in their home and local communities so that they can achieve their goals. YAP Ireland provides a strengths-based, needs led service for 6-12 months to children, young people and families who are struggling with a range of issues in their lives. You will work intensively with them to achieve positive change and meet their goals. 1. Responsibilities and Tasks: 1. To deliver a 1:1 service to young people and families under the supervision and support of the Team Leader. 2. Together with the Team Leader to build a positive, supportive working relationship with the young person and their family using the YAP strengths-based model to help them achieve their goals. 3. Together with the Team Leader, to develop a plan of work (Individualised Service Plan) to focus on the abilities, strengths and needs of the young person and their families. 4. To carry out day to day work with the young person and family, addressing their needs as outlined in the ISP. This may involve supporting the young person to participate in appropriate education, accessing appropriate services or finding community activities to link the young person into. 5. To promote, enable and empower the young person and families voice to be heard and ensure they have a voice in their service/life/community. This includes activity groups, participation and consultation groups. 6.Together with the Team Leader, to adopt a Wraparound approach that will bring together those key people and services who can offer support to the young person and family during and after the YAP Service. 7. To identify and evaluate the changing needs and interests of the child/young person as the relationship progresses and to adapt the service accordingly. 8. To understand the Health and Safety policies required for all activities with young people including any specific medical history, medications and specific special needs and/or diagnosis. 9. To complete in a timely and accurate manner the required weekly paperwork and to submit to the line manager by the agreed deadlines. 10. To be familiar with all Yap’s current policies and procedures, especially in the areas of Child Protection, Confidentiality and On-Call and to work within those in a professional manner. 11. To attend staff development, training and supervisory sessions as scheduled. This will include regular supervision. Some training courses are mandatory and advocates will be required to attend this training. 12. To undertake other duties as appropriate. Advocate Person Specification Experience Essential Life Experience relevant to young people and families e.g. raising children, child minding, sports coaching, community work, volunteering, youth club or lived experience of overcoming the challenges facing young people and families. Non-essential 3 months experience of working / volunteering within a youth work, family support or community setting Skills Essential A positive attitude towards children and young people and an ability to work from a strengths based perspective, be non-judgemental and creative. A knowledge/understanding of issues affecting young people. Good communication skills Good time management and organisational skills Basic computer skills Ability to write reports on work undertaken Full Driving Licence and own transport. What we offer: PLEASE CLICK THE APPLY NOW BUTTON TO GO DIRECTLY TO THE OFFICIAL CAREERS WEBSITE FOR MORE INFORMATION AND TO APPLY FOR YOUR AREA
Truck Driver
Full-Time Truck Driver Required. Full time (40 hour per week) Truck driver required with a minimum 2 years driving experience with tipper trailers and relevant and clean driving licence. Good level of spoken and written English essential. Work Schedule: Monday to Friday. Employer & Employment Location: Barry Keohane Haulage Limited, The Limetrees, Bridgemount, Carrigaline, Cork P43 NF22 is hiring 1 full time HGV / Truck Driver. Minimum Annual Salary: €38,000 per annum. Working Hours: 40 hour work week. AD PUBLISHED: FROM 15TH JULY 2026 - 12TH AUGUST 2026
ICT Digital Delivery Manager Higher Executive Officer
THE ROLE The Courts Service is seeking to appoint an ICT Digital Delivery Manager at Higher Executive Officer level to support the successful delivery, rollout and ongoing operation of modern digital services. The role will be both business-facing and ICT-facing, requiring the successful candidate to work closely with business users, ICT Applications, developers, ICT Operations, vendors, support teams and other key stakeholders. The post holder will help ensure that new and enhanced digital solutions are delivered effectively, adopted by users, supported after go-live and continuously improved. The role will involve a blend of rollout management, training coordination, user support, requirements capture, business analysis, delivery coordination and liaison with software development and ICT operations teams. The successful candidate will play an important role in ensuring that business needs are understood, translated into clear requirements, developed into effective solutions, and successfully implemented across relevant business areas. The role contributes to the Courts Service digital transformation programme by supporting the delivery of digital services that align with business needs, strategic objectives and a user-centred approach to change. KEY RESPONSIBILITIES Rollout and Implementation Management • Support the rollout and implementation of new and enhanced digital services across relevant Courts Service business areas. • Assist in planning and coordinating phased rollouts, pilots, go-live activities and post go-live support. • Work with business areas, ICT teams and project stakeholders to ensure operational readiness before implementation. • Coordinate rollout activities including communications, training, user engagement, issue tracking and hypercare arrangements. • Monitor adoption during rollout and identify issues, risks or blockers that may impact successful implementation. • Support the transition of new services into business-as-usual support arrangements. Requirements Capture and Business Analysis • Engage directly with business users, operational teams and subject matter experts to capture, analyse and document business requirements. • Assist in translating business needs into clear functional and non-functional requirements for developers, ICT teams and vendors. • Support workshops, interviews, working groups and feedback sessions to understand current processes and identify opportunities for improvement. • Document existing and future-state processes, user journeys and business rules where required. • Work with stakeholders to validate requirements, test proposed solutions and ensure delivered functionality meets business needs. • Support prioritisation of requirements, change requests and backlog items in collaboration with project and ICT colleagues. Liaison with Developers and ICT Teams • Act as a key link between business users, software developers, ICT Applications and ICT Operations. • Work with developers to clarify requirements, support testing and ensure solutions are aligned with user needs. • Support defect triage, issue investigation and prioritisation during development, testing and rollout. • Liaise with ICT Operations to ensure appropriate support, access, environment, infrastructure and operational considerations are addressed. • Support the handover of new solutions, known issues and knowledge materials to operational support teams. • Help ensure that digital solutions are delivered in line with agreed standards, governance and quality expectations. Training, Adoption and User Support • Support the development and delivery of training plans for new digital services. • Assist in preparing user guides, training materials, FAQs, videos, support content and other adoption supports. • Coordinate and/or deliver training sessions, walkthroughs, demonstrations and drop-in clinics for staff and other users. • Provide practical support during go-live and hypercare periods. • Capture feedback from users and ensure issues, enhancement requests and training gaps are recorded and progressed. • Promote user adoption by explaining the purpose, benefits and practical use of new digital services. Support and Continuous Improvement • Provide ongoing support for digital services, working with ICT Operations, Applications, service desk and vendor teams as required. • Assist in managing support queries, incidents, defects and enhancement requests. • Help analyse recurring issues and identify opportunities to improve processes, training, system design or support arrangements. • Support quality assurance, user acceptance testing and validation of fixes or enhancements. • Contribute to continuous improvement of digital services by capturing lessons learned from rollout, support and user feedback. • Maintain appropriate documentation to support knowledge transfer, service continuity and future enhancements. Stakeholder Engagement • Proactively engage with a wide range of stakeholders including judiciary, staff, legal practitioners, operational teams, ICT teams, vendors and external partners where relevant. • Support working groups, workshops and other forums required to progress digital transformation. • Build strong working relationships with business and ICT stakeholders to support successful delivery. • Communicate clearly and confidently with users at all levels. • Help secure buy-in for new ways of working by explaining changes, benefits and impacts in a practical and understandable way. Vendor and Delivery Partner Engagement • Liaise with external vendors, contractors and delivery partners in relation to requirements, delivery, testing, rollout and support. • Assist in monitoring vendor outputs, timelines, quality and responsiveness. • Escalate issues where delivery or support does not meet expectations. • Support procurement or sourcing activity where business, technical or operational input is required. Team and Leadership • Work effectively as part of a multi-disciplinary ICT and business delivery environment. • Support and mentor colleagues where appropriate. • Promote collaboration, learning and knowledge sharing across teams. • Demonstrate flexibility, initiative and a willingness to adapt to changing priorities. • Lead by example and demonstrate a strong commitment to public service values. The above is intended as a guide and is neither definitive nor restrictive. The duties of the role may be reviewed and revised from time to time in line with organisational requirements. ESSENTIAL REQUIREMENTS: Qualifications • Leaving Certificate or equivalent. • An ICT, business, project management or related qualification is desirable. Equivalent relevant experience will also be considered. Required Experience Applicants should have at least three years' relevant and recent experience in a role involving digital delivery, ICT project implementation, business analysis, software delivery, service rollout, ICT support or a related discipline. Candidates should be able to demonstrate experience in some or all of the following areas: • Rollout or implementation of digital, ICT or business change projects. • Requirements gathering, business analysis or process mapping. • Working with business users to understand needs and translate them into practical delivery requirements. • Liaising with software developers, ICT operations teams, vendors or technical specialists. • Supporting testing, user acceptance testing, defect triage or solution validation. • Coordinating training, user adoption, communications or post go-live support. • Supporting digital services in an enterprise or public service environment. • Managing multiple workstreams, stakeholders and priorities. • Strong written and verbal communication skills. • Strong analytical, organisational and problem-solving skills. • Ability to work collaboratively with both technical and non-technical stakeholders. • A proactive, customer-focused and solution-oriented approach. Desirable Experience • Experience in a business analyst, rollout manager, product support, digital delivery or ICT service delivery role. • Experience of agile delivery, user-centred design, DevOps or iterative product development. • Familiarity with software development lifecycles. • Experience working with Microsoft Power Platform, Dynamics 365, Azure DevOps or similar enterprise platforms. • Experience preparing user guides, training materials, support documentation or knowledge base content. • Experience supporting change management and adoption of new digital services. • Experience working with public sector, legal, courts or case management environments. • Experience of vendor management or working with external delivery partners. • Awareness of ITIL or ICT service management practices. • Experience in data analysis, reporting or use of dashboards to monitor adoption, issues or performance. 5. APPLICATION PROCESS Application should be made by logging into the advertisement link. The closing date is 12noon on 28 August 2026. Applications received after the closing date and time will not be accepted. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. It is important to note the onus is on applicants to ensure the eligibility requirements for the competition are met before attending for interview. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. SELECTION METHODS The Selection Process will involve: • Shortlisting of candidates, on the basis of the information contained in their CV (No more than 2 pages) & Cover Letter (No more than 2 pages). • a competitive interview. Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and capabilities Candidates should demonstrate they have the capability to carry out the duties of the role successfully. The capabilities are listed below: Building Future Readiness “Delivering excellent public policy and services requires us to embrace change and innovation. We strive to create an inclusive customer centric strategy and vision that keeps pace with environmental, social and technological changes. Adopting an agile and digital-first approach, we will continually upskill, change and improve how we do things to meet current and future demands.” Digital Focus • Maximises the use of technology and digital solutions to drive efficiencies and support better service delivery. Innovation & Creative Solutions • Encourages and delivers innovative ideas, creative solutions and useful suggestions, with a good understanding of the practicalities. • Tries new or different approaches, demonstrating the flexibility to learn from mistakes, adapt and improve. Upskilling for the Future • Proactively seeks development opportunities, building on strengths and addressing weaknesses or gaps with a positive attitude and willingness to learn. • Committed to building knowledge and skills for the future. • Understands what the team needs to do, to build future readiness and skills. Strategic Awareness & Future Focus • Contributes to the development of policy, strategy and future planning for their area. • Works with management to identify links between the broader organisational and departmental strategy and the yearly objectives of their team. Contextual Awareness • Keeps up to date with wider Civil Service Policies and developments relevant to their own area. • Considers the wider impact of policies and strategies, including who or what they affect. Facilitating Change • Supports others through change, highlighting the benefits of change, innovation or new technology. • Identifies and makes recommendations for change based on their analysis, expertise and insights. Evidence-informed delivery “Delivering excellent public policy and services requires us to make evidence based and well-informed judgements and decisions, prioritise objectives and effectively manage resources, using relevant information to evaluate the delivered outcome to ensure maximum benefit for the people we serve” Managing Work & Resources • Manages, plans and prioritises workload to ensure targets and deadlines are met. • Works in a systematic, organised and efficient manner, getting up to speed with new tasks at an appropriate pace. • Manages resources effectively to deliver best outcome possible. Delivering Quality Outcomes & Service • Sets high standards and goals for self and team with commitment to meeting these. • Has good oversight of their teams work and puts procedures in place to track progress and quality. • Practices and promotes delivering excellence in customer service and prioritises the customer experience. • Seeks feedback on work and evaluates delivery against required outcomes. • Attitude, Initiative & Flexibility. • Demonstrates ownership, initiative and responsibility over own work, while also supporting the team. • Maintains resilience and a ‘can-do’ attitude when working under pressure or constraints, seeking support when necessary. • Ensures self and team are flexible and agile in the face of challenges or changing demands. Gathering, Analysing & Utilising Information • Gathers, understands and analyses data from a range of sources, to identify key information or core issues. • Ensures systems are in place to appropriately gather, manage and utilise data. • Analyses and evaluates complex verbal and numerical information in an accurate and timely manner. Problem Solving • Solves problems in a logical manner, gathering relevant information and data, exploring different solutions and escalating issues where necessary. Informed Judgement & Decision Making • Makes balanced judgements and decisions, drawing from evidence, experience and relevant policies and procedures. • Makes appropriate and timely decisions, communicating the rationale and seeking support, where required. • Exhibits good judgement in dealing with difficult, ambiguous situations and ‘on-the-spot’ issues. Leading and Empowering “Delivering excellent public policy and services requires us to lead in our areas of expertise, inspire others and create a clear vision. We are committed to developing, supporting, and empowering our colleagues to meet their potential and to creating a positive and inclusive work environment where everyone's contribution is valued.” Developing, Motivating & Supporting Performance • Motivates high performance by providing recognition, guidance, coaching and regular feedback. • Effectively utilises both formal and informal performance management techniques. • Understands team members strengths and development needs and allocates work appropriately, ensuring all members have exposure to developmental opportunities. Empowerment, Trust & Honesty • Empowers their team, encourages autonomy, values others’ input and opinions and delegates tasks with trust. • Creates an inclusive, safe and open team environment. • Leads with integrity, honesty and accountability. Social & Emotional Intelligence • Prioritises wellbeing for self and others, showing consideration, empathy and support. • Demonstrates good self-awareness and ability to manage own emotions and behaviour, particularly in challenging situations. Specialist Expertise & Professional Development • Demonstrates a high degree of specialist expertise and knowledge in their area. • Committed to continuous professional development, engaging in relevant courses, conferences and activities to keep knowledge up to date. Leading, Advocating & Knowledge Sharing • Leads and advocates in their area of expertise, through openly sharing insights, knowledge, evidence and rationale. • Creates opportunities to share and transfer knowledge. • Capable of describing technical terms in an easily understandable manner. Balancing Autonomous Work, Cross-Functional Work & Teamwork • Capable of working independently, as well as with their team and with other areas or functions. • Has a clear understanding of what work needs to be done and how to do it, with the ability to self-motivate, setting own goals and targets. Communicating and Collaborating “Delivering excellent public policy and services requires us to work together, build relationships and collaborate enabling a joined up, whole-of-Government approach. Effective engagement and communication with our customers, clients and colleagues will enhance and build trust in our services.” Salary The salary scale for the position (rates effective from 01 June 2026) is as follows: Higher Executive Officer - Personal Pension Contribution Salary Scale: €60,029.00, €61,785.00, €63,537.00, €65,286.00, €67,044.00, €68,792.00, €70,547.00 (NMAX), €73,077.00 (LSI1), €76,546.00 (LSI2) New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale.
